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TW202006635A - Offline commodity information query method, apparatus, device and system - Google Patents

Offline commodity information query method, apparatus, device and system Download PDF

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TW202006635A
TW202006635A TW108115557A TW108115557A TW202006635A TW 202006635 A TW202006635 A TW 202006635A TW 108115557 A TW108115557 A TW 108115557A TW 108115557 A TW108115557 A TW 108115557A TW 202006635 A TW202006635 A TW 202006635A
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offline
information
product
evaluation
commodity
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TW108115557A
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王磊
吳軍
陳力
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香港商阿里巴巴集團服務有限公司
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    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0623Electronic shopping [e-shopping] by investigating goods or services
    • G06Q30/0625Electronic shopping [e-shopping] by investigating goods or services by formulating product or service queries, e.g. using keywords or predefined options
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0282Rating or review of business operators or products

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Abstract

Provided in the embodiments of the present description are an offline commodity information query method, apparatus, device and system. According to the embodiments of the present description, offline commodities in an acquirable range are identified so that commodity identifiers of the offline commodities are obtained, and related information of the offline commodities corresponding to the commodity identifiers are queried so as to prompt the related information. Since the related information at least comprises evaluation information obtained based on historical evaluation records of the offline commodities, a customer can not only see real products, but also query feedback from other customers on the offline commodities.

Description

線下商品資訊查詢方法、裝置、設備及系統Offline commodity information query method, device, equipment and system

本說明書有關資料處理領域,尤其有關線下商品資訊查詢方法、裝置、設備及系統。This manual relates to the field of data processing, especially to offline commodity information query methods, devices, equipment and systems.

隨著電子商務交易平台的不斷完善,以及傳統通訊、移動通訊等技術的快速發展,越來越多的人們透過網上購物的方式來獲取自己所需的商品,商品的種類可以涉及到人們日常生活的方方面面,為人們生活提供了極大的便利。然而,由於線上選購商品過程中,存在無法看到實物、不能即時獲得商品等缺陷,因此,線下選購商品的形式仍然具有其存在意義。其中,為了區分於網際網路平台上的線上商品,可以將實體店展示和銷售的商品稱為線下商品。 然而,針對線下場景,顧客僅能透過查看實物以獲得本顧客對該線下商品的主觀認知,無法獲得其他顧客對該線下商品的回饋。With the continuous improvement of e-commerce trading platforms and the rapid development of traditional communication, mobile communication and other technologies, more and more people obtain their desired goods through online shopping. The types of goods can involve people's daily life. Every aspect of life provides great convenience for people's lives. However, in the process of purchasing goods online, there are defects such as the inability to see the real thing and the inability to obtain the goods in real time. Therefore, the form of buying goods offline still has its significance. Among them, in order to distinguish between online products on the Internet platform, the products displayed and sold in the physical store may be referred to as offline products. However, for offline scenarios, customers can only obtain the customer's subjective cognition of offline products by looking at the physical objects, and cannot obtain feedback from other customers on the offline products.

為克服相關技術中存在的問題,本說明書提供了線下商品資訊查詢方法、裝置、設備及系統。 根據本說明書實施例的第一態樣,提供一種線下商品資訊查詢系統,所述系統包括:資訊互動端、資訊識別端和服務端; 資訊識別端對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識,並將所述商品標識透過資訊互動端發送至服務端; 服務端查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊,並將所述相關資訊回饋至資訊互動端; 資訊互動端對接收到的相關資訊進行提示。 可選地,所述資訊互動端將至少包括線下商品的評價內容的評價記錄上傳至服務端,所述評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。 可選地,所述資訊識別端包括:射頻識別裝置,所述線下商品上設有電子標籤、且電子標籤至少寫入有所述線下商品的商品標識; 或者,所述資訊識別端包括圖形碼掃描端,所述線下商品上設有唯一標識商品的圖形碼。 根據本說明書實施例的第二態樣,提供一種線下商品資訊查詢方法,所述方法包括: 獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 對所述相關資訊進行提示。 可選地,所述識別包括射頻識別、圖形碼掃描、圖像識別中的一種或多種。 可選地,所述查詢與所述商品標識對應的線下商品的相關資訊,包括:向服務端發送攜帶商品標識的查詢請求,並接收服務端基於所述查詢請求回饋的相關資訊; 所述方法還包括:將至少包括線下商品的評價內容的評價記錄上傳至服務端,所述評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。 可選地,所述歷史評價記錄至少包括評價者的評價內容,歷史評價記錄還包括評價者的屬性資訊和/或該線下商品是否被購買的狀態資訊。 可選地,所述評價者的屬性資訊基於對拍攝的評價者圖像進行圖像分析獲得,所述屬性資訊包括性別、年齡段、身高中的一種或多種非隱私性屬性資訊。 可選地,所述評價資訊包括:對線下商品的歷史評價記錄進行分析獲得的推薦等級和/或評價分數。 根據本說明書實施例的第三態樣,提供一種線下商品資訊查詢裝置,所述裝置包括: 標識獲取模組,用於:獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 資訊查詢模組,用於:查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 資訊提示模組,用於:對所述相關資訊進行提示。 可選地,所述識別包括射頻識別、圖形碼掃描、圖像識別中的一種或多種。 可選地,所述資訊查詢模組,用於:向服務端發送攜帶商品標識的查詢請求,並接收服務端基於所述查詢請求回饋的相關資訊; 所述裝置還包括評價上傳模組,用於:將至少包括線下商品的評價內容的評價記錄上傳至服務端,所述評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。 可選地,所述歷史評價記錄至少包括評價者的評價內容,歷史評價記錄還包括評價者的屬性資訊和/或該線下商品是否被購買的狀態資訊。 可選地,所述評價者的屬性資訊基於對拍攝的評價者圖像進行圖像分析獲得,所述屬性資訊包括性別、年齡段、身高中的一種或多種非隱私性屬性資訊。 可選地,所述評價資訊包括:對線下商品的歷史評價記錄進行分析獲得的推薦等級和/或評價分數。 根據本說明書實施例的第四態樣,提供一種電腦設備,包括記憶體、處理器及儲存在記憶體上並可在處理器上運行的電腦程式,其中,所述處理器執行所述程式時實現如下方法: 獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 對所述相關資訊進行提示。 本說明書的實施例提供的技術方案可以包括以下有益效果: 本說明書實施例透過對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識,並查詢與商品標識對應的線下商品的相關資訊,以對相關資訊進行提示。由於相關資訊至少包括基於線下商品的歷史評價記錄獲得的評價資訊,因此顧客不僅可以看到實物,還可以查詢到其他顧客對該線下商品的回饋,便於顧客順利選購自己需要的線下商品。 應當理解的是,以上的一般描述和後文的細節描述僅是示例性和解釋性的,並不能限制本說明書。In order to overcome the problems in related technologies, this manual provides offline commodity information query methods, devices, equipment and systems. According to the first aspect of the embodiments of the present specification, an offline commodity information query system is provided, the system including: an information interaction terminal, an information recognition terminal, and a service terminal; The information recognition terminal recognizes the offline products within the collection range, obtains the product identifier of the offline product, and sends the product identifier to the server through the information interactive terminal; The server queries related information of offline products corresponding to the product identifier, the related information includes at least evaluation information obtained based on historical evaluation records of the offline products, and feeds back the related information to the information interactive terminal; The information interactive terminal prompts the received related information. Optionally, the information interactive terminal uploads an evaluation record including at least the evaluation content of offline products to the server, and the evaluation content includes one or more of text content, voice content, and video content. Optionally, the information recognition terminal includes: a radio frequency identification device, an electronic tag is provided on the offline commodity, and the electronic tag at least writes a commodity identifier of the offline commodity; Alternatively, the information recognition terminal includes a graphic code scanning terminal, and a graphic code that uniquely identifies the commodity is provided on the offline commodity. According to a second aspect of the embodiments of the present specification, an offline product information query method is provided. The method includes: Obtain the commodity identification of the offline commodity, which is based on the identification of the offline commodity within the collectable range; Query relevant information of offline commodities corresponding to the commodity identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; Prompt the relevant information. Optionally, the identification includes one or more of radio frequency identification, graphic code scanning, and image identification. Optionally, the querying related information of offline commodities corresponding to the commodity identifier includes: sending a query request carrying the commodity identifier to the server, and receiving relevant information fed back by the server based on the query request; The method further includes uploading an evaluation record including at least the evaluation content of the offline product to the server. The evaluation content includes one or more of text content, voice content, and video content. Optionally, the historical evaluation record includes at least the evaluation content of the evaluator, and the historical evaluation record further includes attribute information of the evaluator and/or status information of whether the offline product is purchased. Optionally, the attribute information of the evaluator is obtained based on image analysis of the captured image of the evaluator, and the attribute information includes one or more non-private attribute information of gender, age group, and height. Optionally, the evaluation information includes: a recommendation level and/or an evaluation score obtained by analyzing historical evaluation records of offline products. According to a third aspect of the embodiments of the present specification, an offline commodity information query device is provided, the device including: The identification acquisition module is used to: acquire the commodity identification of the offline commodity, and the commodity identification is obtained based on identifying the offline commodity within the collectable range; The information query module is used to: query related information of offline commodities corresponding to the product identifier, the related information at least includes evaluation information obtained based on historical evaluation records of the offline commodities; The information prompt module is used for: prompting the related information. Optionally, the identification includes one or more of radio frequency identification, graphic code scanning, and image identification. Optionally, the information query module is configured to: send a query request carrying a product identifier to the server, and receive related information that the server returns based on the query request; The device further includes an evaluation upload module for uploading an evaluation record including at least the evaluation content of offline products to the server. The evaluation content includes one or more of text content, voice content, and video content. Optionally, the historical evaluation record includes at least the evaluation content of the evaluator, and the historical evaluation record further includes attribute information of the evaluator and/or status information of whether the offline product is purchased. Optionally, the attribute information of the evaluator is obtained based on image analysis of the captured image of the evaluator, and the attribute information includes one or more non-private attribute information of gender, age group, and height. Optionally, the evaluation information includes: a recommendation level and/or an evaluation score obtained by analyzing historical evaluation records of offline products. According to a fourth aspect of the embodiments of the present specification, a computer device is provided, including a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor executes the program Implement the following method: Obtain the commodity identification of the offline commodity, which is based on the identification of the offline commodity within the collectable range; Query relevant information of offline commodities corresponding to the commodity identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; Prompt the relevant information. The technical solutions provided by the embodiments of the present specification may include the following beneficial effects: The embodiment of the present specification obtains the product identifier of the offline commodity by identifying the offline commodity within the collectable range, and inquires about the relevant information of the offline commodity corresponding to the commodity identifier to prompt the relevant information. Since the relevant information includes at least the evaluation information obtained based on the historical evaluation records of offline products, customers can not only see the actual products, but also find other customers’ feedback on the offline products, which is convenient for customers to purchase the offline products they need. commodity. It should be understood that the above general description and the following detailed description are only exemplary and explanatory, and do not limit this specification.

這裡將詳細地對示例性實施例進行說明,其示例表示在圖式中。下面的描述涉及圖式時,除非另有表示,不同圖式中的相同數字表示相同或相似的要素。以下示例性實施例中所描述的實施方式並不代表與本說明書相一致的所有實施方式。相反地,它們僅是與如所附申請專利範圍中所詳述的、本說明書的一些態樣相一致的裝置和方法的例子。 在本說明書使用的術語是僅僅出於描述特定實施例的目的,而非旨在限制本說明書。在本說明書和所附申請專利範圍中所使用的單數形式的“一種”、“所述”和“該”也旨在包括多數形式,除非上下文清楚地表示其他含義。還應當理解,本文中使用的術語“和/或”是指並包含一個或多個相關聯的列出項目的任何或所有可能組合。 應當理解,儘管在本說明書可能採用術語第一、第二、第三等來描述各種資訊,但這些資訊不應限於這些術語。這些術語僅用來將同一類型的資訊彼此區分開。例如,在不脫離本說明書範圍的情況下,第一資訊也可以被稱為第二資訊,類似地,第二資訊也可以被稱為第一資訊。取決於語境,如在此所使用的詞語“如果”可以被解釋成為“在……時”或“當……時”或“回應於確定”。 在線上場景中,用戶在購買商品後可以對已購商品進行評價;用戶可以查看他人對待購商品的評價,以決定是否進行購買操作。然而,針對線下場景,顧客僅能透過查看實物以獲得本顧客對該線下商品的主觀認知,無法獲得其他顧客對該線下商品的回饋。 鑒於此,本說明書提供一種能查看線下商品資訊的手段,透過對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識,並查詢與商品標識對應的線下商品的相關資訊,以對相關資訊進行提示。由於相關資訊至少包括基於線下商品的歷史評價記錄獲得的評價資訊,因此顧客可以查詢到其他顧客對該線下商品的回饋,便於顧客順利選購自己需要的商品。 以下結合圖式對本說明書實施例進行示例說明。 如圖1所示,是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的流程圖,所述方法包括: 在步驟102中,獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 在步驟104中,查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 在步驟106中,對所述相關資訊進行提示。 在一個實施例中,本說明書線下商品資訊查詢方案可以由同一個執行端執行,例如,由同一個執行端完成線下商品識別、相關資訊查詢、相關資訊提示的操作。在另一個實現方式中,為了分擔不同任務,本說明書線下商品資訊查詢方案可以應用在線下商品資訊查詢系統中。特別是在大型商場或商店等應用場景中,可以由服務端儲存線下商品的相關資訊並提供查詢服務。例如,可以將商品資訊查詢系統布局在智慧商店等線下場所。 在一個例子中,線下商品資訊查詢系統包括資訊處理端和服務端,步驟102至步驟106應用在資訊處理端,在步驟104中,相關資訊由資訊處理端從服務端查詢獲得。具體的,查詢與所述商品標識對應的線下商品的相關資訊,包括:向服務端發送攜帶商品標識的查詢請求,並接收服務端基於所述查詢請求回饋的相關資訊。 在另一個例子中,線下商品資訊查詢系統可以包括資訊互動端、資訊識別端和服務端。步驟102至步驟106應用在資訊互動端,在步驟104中,相關資訊由資訊互動端從服務端查詢獲得。商品標識由資訊識別端對可採集範圍內的線下商品進行識別獲得。例如,資訊識別端對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識。商品標識可以由資訊識別端直接發給服務端,也可以由資訊識別端透過有線或無線的傳輸方式傳輸至資訊互動端,由資訊互動端傳輸至服務端。 以下結合圖式對其中一種線下商品資訊查詢系統進行示例說明。 如圖2A所示,是本說明書根據一示例性實施例示出的一種線下商品資訊查詢系統的結構圖,所述系統包括:資訊互動端22、資訊識別端24和服務端26。如圖2B所示,是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的時序圖。資訊識別端對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識(步驟202),並將所述商品標識透過資訊互動端發送至服務端(步驟204和步驟206)。由於資訊識別端和資訊互動端往往在同一個區域網路,本實施例以資訊識別端將商品標識透過資訊互動端發送至服務端為例,可以理解的是,在其他實施例中,根據需求也可以由資訊識別端直接將商品標識發送至服務端。資訊識別端還可以按預設策略對接收到的商品標識進行處理,以確定是否向服務端發送攜帶有商品標識的查詢請求。例如,預設策略可以是:若所接收商品標識與當前展示商品的商品標識相同,則對所接收商品標識不做處理;若所接收商品標識與當前展示商品的商品標識不同,則將攜帶有所接收商品標識的查詢請求發送至服務端,從而減輕服務端查詢壓力。服務端查詢與所述商品標識對應的線下商品的相關資訊(步驟208),所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊,並將所述相關資訊回饋至資訊互動端(步驟210)。資訊互動端對接收到的相關資訊進行提示(步驟212)。 關於商品標識,商品標識可以是能標識線下商品的標識,基於識別的準確度而確定商品標識的類型。在一個例子中,商品標識可以是唯一標識線下商品的標識,例如商品編號,也可以是數字、字串、符號等的任意組合,只要能唯一標識線下商品即可。在另一個例子中,商品標識也可以是商品名稱等非唯一標識。線下商品可以是實物商品,如商店展示或銷售的商品對象。線下商品的商品標識可以透過對可採集範圍內的線下商品進行識別獲得。設置可採集範圍的目的可以是為了區分待查詢線下商品和其他線下商品,以實現避免誤識別。因此,可採集範圍可以根據需求和/或識別端的功能確定。 在一個實施例中,步驟102中所指識別可以是射頻識別,即,商品標識可以透過射頻識別(Radio Frequency Identification,RFID)方式進行識別獲得。在該實施例中,線下商品上設有電子標籤(又可以稱為射頻標籤)等資料載體。用戶可以將線下商品的資訊寫入電子標籤,特別是將能唯一標識線下商品的商品標識寫入電子標籤。商品標識可以透過射頻識別裝置讀取可採集範圍內線下商品上的電子標籤獲得。射頻識別裝置可以是RFID讀取器(又可以稱為RFID讀寫器)等。可採集範圍可以是基於線下商品的尺寸而確定的視頻識別裝置可讀取範圍,例如,RFID讀取器能透過調節能量大小來調整檢測範圍,以達到設計人員期望達到的採集範圍。當可採集範圍包括多個線下商品時,還可以採用預設篩選策略以確定待查詢線下商品。例如,預設篩選策略可以是:獲取線下商品進入可採集區域的時間資訊,將時間靠後的線下商品作為待查詢的線下商品。結合上述系統進行示例說明,資訊識別端可以包括射頻識別裝置,所述線下商品上設有電子標籤、且電子標籤至少寫入有所述線下商品的商品標識。例如,商品標識可以是唯一標識商品的標識。 由上述實施例可見,透過射頻識別的方式獲得商品標識,可以實現顧客將待識別的線下商品靠近射頻識別裝置時,射頻識別裝置即可快速獲得商品標識,減少用戶操作步驟,可以快速查詢獲得線下商品的相關資訊,提高用戶體驗。 在一個實施例中,步驟102中所指識別可以是圖形碼掃描,即,商品標識可以透過圖形碼掃描的方式獲得。圖形碼可以是條形碼、二維碼等唯一標識商品的圖形碼。在該實施例中,線下商品上設置有唯一標識商品的圖形碼。結合上述系統進行示例說明,資訊識別端可以包括圖形碼掃描端,以便圖形碼掃描端對可採集範圍內的線下商品的圖形碼進行掃描,獲得商品標識。可採集範圍可以是圖形碼掃描端的可掃描範圍。 由上述實施例可見,由於線下商品往往設有圖形碼,因此,採用圖形碼掃描的方式,無需增加對線下商品的更改操作,降低人力成本。 在一個實施例中,步驟102中所指識別可以是圖像識別,即,商品標識可以透過對線下商品圖像進行圖像識別獲得。線下商品圖像可以是拍攝裝置對可採集範圍內的線下商品進行拍攝獲得。拍攝裝置的拍攝範圍包括可採集範圍,對應地,基於能拍攝到可採集範圍內的商品為標準確定攝像裝置的安裝位置。結合上述系統進行示例說明,圖像識別可以由資訊處理端實現,例如,資訊處理端從拍攝裝置中獲取線下商品圖像,並對線下商品圖像進行圖像識別,獲得線下商品的商品標識。又或者,所述資訊識別端包括:用於對拍攝的線下商品圖像進行識別的圖像識別模組。其中,圖像識別可以採用相關技術中的識別手段,在此不做限制。根據商品標識的粗細粒度可以採用不同的圖像識別方案。在一個例子中,圖像識別獲得的商品標識可以是線下商品的商品名稱等。在另一個例子中,圖像識別獲得的商品標識可以是線下商品的編號等唯一標識,例如對拍攝的商品吊牌圖像進行圖像識別等。 由上述實施例可見,本實施例採用圖像識別的方式獲得線下商品的商品標識,實現從視覺角度獲得商品標識,拓寬商品標識的獲取手段,可以實現針對無法進行射頻識別和圖形碼掃描的線下商品進行識別。 可以理解的是,幾種識別方式還可以進行組合,以提高獲得商品標識的準確性。另外,還可以採用個其他手段對可採集範圍內的線下商品進行識別,以獲得線下商品的商品標識。例如,採用語音識別方式對可採集範圍內的針對線下商品的語音進行語音識別,以獲得線下商品的商品標識等。進一步的,還可以採用觸摸識別方式確定觸控螢幕上被選中的與線下商品對應的控件,以獲得線下商品的商品標識等,從而提供多種獲得商品標識的手段。 線下商品的相關資訊不僅可以儲存在本執行端;也可以儲存在服務端,並由本執行端從服務端進行獲取,具體基於不同需求進行配置。相關資訊可以是與線下商品相關的資訊,相關資訊中至少包括基於線下商品的歷史評價記錄獲得的評價資訊。線下商品的歷史評價記錄可以是歷史時間段內顧客對線下商品進行評價而產生的歷史評價記錄。歷史評價記錄至少包括評價者的評價內容。顧客對線下商品的評價方式,可以是語音評價、文本評價等方式。評價內容可以是打分分數、讚值、或者具體評論描述等。 在一個實施例中,歷史評價記錄還包括評價者的屬性資訊、該線下商品是否被購買的狀態資訊中的一種或多種。進一步的,為了保護評價者隱私,評價者的屬性資訊可以是性別、年齡段、身高等中的一種或多種非隱私性屬性資訊。 在一個例子中,評價者的屬性資訊可以由評價者透過語音或文本的方式輸入。在另一個例子中,評價者的屬性資訊可以基於對拍攝的評價者圖像進行圖像分析獲得。例如,在評價者攜帶線下商品靠近終端時,由設於終端上的攝像裝置對評價者進行拍攝,終端將拍攝獲得的評價者圖像進行圖像分析,以獲得該評價者的屬性資訊。例如,性別、年齡段、身高等中的一種或多種非隱私性屬性資訊。其中,攝像裝置還可以是深度攝像裝置等。可見,由於歷史評價記錄中還可以包括評價者的屬性資訊,因此,在向顧客展示線下商品的相關資訊時,不僅可以顯示具體評價內容,還可以顯示評價者的屬性資訊,甚至還可以根據評價內容和屬性資訊進行評分和推薦等。 在一個實施例中,由於商品標識可以是能唯一標識線下商品,因此,還可以從銷售記錄中查詢獲得已評價線下商品是否被購買,進而在歷史評價記錄中產生該線下商品是否被購買的狀態資訊。被評價的線下商品是否被購買,也可以作為當前顧客是否購買線下商品的參考因素。 評價資訊可以是直接將歷史評價記錄進行匯總獲得,也可以將歷史評價記錄進行資料分析獲得,例如,對線下商品的歷史評價記錄進行分析獲得的推薦等級和/或評價分數。推薦等級和/或評價分數可以透過對評價內容進行分析獲得,還可以結合購買率獲得。針對不同類型的線下商品,還可以結合評價者的屬性資訊獲得推薦等級。例如,與當前顧客具有相同屬性資訊的評價者的歷史評價記錄,對於當前顧客而言具有比較重要的參考價值,因此,在進行推薦等級計算時,該評價者的歷史評價記錄的權重值較大。可以理解的是,還可以採用其他推薦策略或分數策略確定推薦等級和評價分數,在此不一一贅述。 進一步地,相關資訊還可以包括線下商品的詳情資訊,以便顧客獲得更多的商品資訊。 在獲得相關資訊後,可以對相關資訊進行提示。提示方式可以是顯示提示、語音播報提示、視頻播報提示等方式。可見,透過對相關資訊進行提示,可以使顧客獲得線下商品的相關資訊,便於顧客將相關資訊作為參考資訊進行商品選購等。 在實際應用中,顧客不僅有查看線下商品資訊的需求,還有對線下商品進行評價的需求,因此,在一個實施例中,還可以提供一種線下商品評價的手段。在本執行端可以提供一種資訊輸入途徑供顧客將對線下商品的評價輸入本執行端。輸入方式可以是文本輸入、語音輸入、視頻輸入等。本執行端可以將採集的評價內容儲存在本地,也可以將至少包括線下商品的評價內容的評價記錄上傳至服務端,所述評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。在一個例子中,若採集的是語音評價內容,還可以將語音評價內容識別為文本評價內容,並將包括文本評價內容的評價記錄上傳服務端。上傳至服務端後,服務端可以將對該線下商品的評價資訊進行更新,並將更新後的評價資訊進行回饋,以顯示在本執行端的螢幕上。 可見地,本實施例可以實現顧客以一種簡便的方式對商品留下文字、語音、圖像或視頻形式的評價,為商品生廠商、商戶以及其他顧客提供有用的產品回饋資訊。 以上實施方式中的各種技術特徵可以任意進行組合,只要特徵之間的組合不存在衝突或矛盾,但是限於篇幅,未進行一一描述,因此上述實施方式中的各種技術特徵的任意進行組合也屬本說明書公開的範圍。 以下以一個具體的應用場景進行示例說明。如圖3所示,是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的應用場景圖。在該應用場景中,包括RFID讀取器、觸控設備以及後台伺服器。RFID讀取器可以設於觸控設備上,以方便顧客進行操作。觸控設備用於顯示相關資訊,以及供顧客進行操作。觸控設備可以設有觸控螢幕,還可以設置有麥克風,以便採集用戶對線下商品的評價內容。RFID讀取器用於讀取商品上的RFID標籤,識別商品的唯一標識。RFID讀取器可以透過網路與觸控設備連接。後台伺服器用於提供商品的查詢服務,保存線下商品的資料和評論資訊。①顧客將帶有RFID標籤的商品放置到系統中RFID讀取器作用範圍內。②RFID讀取器讀取到RFID標籤中的商品標識資訊,透過觸控設備傳送到伺服器進行商品檢索。③伺服器端檢索到商品後,查詢出商品的詳細資訊和已有評價資訊,返回到顯示螢幕上進行顯示。④顧客可以透過點擊螢幕上的“點讚”按鈕增加一個讚值,或者選擇語音輸入,透過麥克風錄取顧客的口述評價。觸控設備還可以透過語音識別功能轉換為文字評論。⑤觸控設備將獲取到的評論資訊發送到伺服器保存,並刷新觸控設備中的顯示頁面,顯示顧客完成的評論。 本實施例案透過RFID讀取器、觸控設備與商品和顧客進行互動,使顧客可以一種簡便的方式對商品留下文字、語音、圖像或視頻形式的評價,為商品生廠商、商戶以及其他顧客提供有用的產品回饋資訊。 與前述線下商品資訊查詢方法的實施例相對應,本說明書還提供了線下商品資訊查詢裝置及其所應用的電子設備的實施例。 本說明書線下商品資訊查詢裝置的實施例可以應用在電腦設備。裝置實施例可以透過軟體實現,也可以透過硬體或者軟硬體結合的方式實現。以軟體實現為例,作為一個邏輯意義上的裝置,是透過其所在電腦設備的處理器將非易失性記憶體中對應的電腦程式指令讀取到記憶體中運行形成的。從硬體層面而言,如圖4所示,為本說明書線下商品資訊查詢裝置所在電腦設備的一種硬體結構圖,除了圖4所示的處理器410、網路介面420、內部記憶體430、以及非易失性記憶體440之外,實施例中線下商品資訊查詢裝置431所在的電腦設備通常根據該設備的實際功能,還可以包括其他硬體,對此不再贅述。 如圖5所示,是本說明書根據一示例性實施例示出的一種線下商品資訊查詢裝置的方塊圖,所述裝置包括: 標識獲取模組52,用於:獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 資訊查詢模組54,用於:查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 資訊提示模組56,用於:對所述相關資訊進行提示。 可選地,所述識別包括射頻識別、圖形碼掃描、圖像識別中的一種或多種。 可選地,所述資訊查詢模組用於:向服務端發送攜帶商品標識的查詢請求,並接收服務端基於所述查詢請求回饋的相關資訊; 所述裝置還包括評價上傳模組(圖5未示出),用於:將至少包括線下商品的評價內容的評價記錄上傳至服務端,所述評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。 可選地,所述歷史評價記錄至少包括評價者的評價內容,歷史評價記錄還包括評價者的屬性資訊和/或該線下商品是否被購買的狀態資訊。 可選地,所述評價者的屬性資訊基於對拍攝的評價者圖像進行圖像分析獲得,所述屬性資訊包括性別、年齡段、身高中的一種或多種非隱私性屬性資訊。 可選地,所述評價資訊包括:對線下商品的歷史評價記錄進行分析獲得的推薦等級和/或評價分數。 對於裝置實施例而言,由於其基本對應於方法實施例,所以相關之處參見方法實施例的部分說明即可。以上所描述的裝置實施例僅僅是示意性的,其中所述作為分離部件說明的模組可以是或者也可以不是物理上分開的,作為模組顯示的部件可以是或者也可以不是物理模組,即可以位於一個地方,或者也可以分佈到多個網路模組上。可以根據實際的需要選擇其中的部分或者全部模組來實現本說明書方案的目的。本發明所屬技術領域中具有通常知識者在不付出創造性勞動的情況下,即可以理解並實施。 對應地,本說明書實施例還提供一種電腦設備,包括記憶體、處理器及儲存在記憶體上並可在處理器上運行的電腦程式,其中,所述處理器執行所述程式時實現如下方法: 獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 對所述相關資訊進行提示。 本說明書中的各個實施例均採用遞進的方式描述,各個實施例之間相同相似的部分互相參見即可,每個實施例重點說明的都是與其他實施例的不同之處。尤其,對於設備實施例而言,由於其基本相似於方法實施例,所以描述的比較簡單,相關之處參見方法實施例的部分說明即可。 一種電腦儲存媒體,所述儲存媒體中儲存有程式指令,所述程式指令包括: 獲取線下商品的商品標識,所述商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與所述商品標識對應的線下商品的相關資訊,所述相關資訊至少包括基於所述線下商品的歷史評價記錄獲得的評價資訊; 對所述相關資訊進行提示。 本說明書實施例可採用在一個或多個其中包含有程式碼的儲存媒體(包括但不限於磁碟記憶體、CD-ROM、光學記憶體等)上實施的電腦程式產品的形式。電腦可用儲存媒體包括永久性和非永久性、可移動和非可移動媒體,可以由任何方法或技術來實現資訊儲存。資訊可以是電腦可讀指令、資料結構、程式的模組或其他資料。電腦的儲存媒體的例子包括但不限於:相變記憶體(PRAM)、靜態隨機存取記憶體(SRAM)、動態隨機存取記憶體(DRAM)、其他類型的隨機存取記憶體(RAM)、唯讀記憶體(ROM)、電可抹除可編程唯讀記憶體(EEPROM)、快閃記憶體或其他記憶體技術、唯讀光碟唯讀記憶體(CD-ROM)、數位多功能光碟(DVD)或其他光學儲存、磁盒式磁帶,磁帶磁碟儲存或其他磁性儲存設備或任何其他非傳輸媒體,可用於儲存可以被計算設備存取的資訊。 本領域技術人員在考慮說明書及實踐這裡申請的發明後,將容易想到本說明書的其它實施方案。本說明書旨在涵蓋本說明書的任何變型、用途或者適應性變化,這些變型、用途或者適應性變化遵循本說明書的一般性原理並包括本說明書未申請的本技術領域中的眾所周知的常識或慣用技術手段。說明書和實施例僅被視為示例性的,本說明書的真正範圍和精神由下面的申請專利範圍指出。 應當理解的是,本說明書並不局限於上面已經描述並在圖式中示出的精確結構,並且可以在不脫離其範圍進行各種修改和改變。本說明書的範圍僅由所附的申請專利範圍來限制。 以上所述僅為本說明書的較佳實施例而已,並不用以限制本說明書,凡在本說明書的精神和原則之內,所做的任何修改、等同替換、改進等,均應包含在本說明書保護的範圍之內。Exemplary embodiments will be described in detail here, examples of which are shown in the drawings. When the following description refers to drawings, unless otherwise indicated, the same numerals in different drawings represent the same or similar elements. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this specification. Rather, they are only examples of devices and methods consistent with some aspects of this specification as detailed in the scope of the attached patent applications. The terminology used in this specification is for the purpose of describing particular embodiments only, and is not intended to limit this specification. The singular forms "a", "said" and "the" used in this specification and the appended patent applications are also intended to include most forms unless the context clearly indicates other meanings. It should also be understood that the term "and/or" as used herein refers to and includes any or all possible combinations of one or more associated listed items. It should be understood that although the terms first, second, third, etc. may be used in this specification to describe various information, the information should not be limited to these terms. These terms are only used to distinguish the same type of information from each other. For example, without departing from the scope of this specification, the first information may also be referred to as second information, and similarly, the second information may also be referred to as first information. Depending on the context, the word "if" as used herein can be interpreted as "when" or "when..." or "responsive to certainty". In the online scenario, the user can evaluate the purchased product after purchasing the product; the user can view other people's evaluation of the purchased product to decide whether to proceed with the purchase operation. However, for offline scenarios, customers can only obtain the customer's subjective cognition of offline products by looking at the physical objects, and cannot obtain feedback from other customers on the offline products. In view of this, this manual provides a means to view the information of offline products, by identifying the offline products within the collection range, to obtain the product identifier of the offline product, and to query the relevant information of the offline product corresponding to the product identifier To prompt related information. Since the relevant information includes at least the evaluation information obtained based on the historical evaluation records of the offline products, the customer can query other customers' feedback on the offline products, so that the customers can smoothly purchase the products they need. The following describes the embodiments of the present specification with reference to the drawings. As shown in FIG. 1, it is a flowchart of an offline product information query method according to an exemplary embodiment of the present specification. The method includes: In step 102, the commodity identifier of the offline commodity is obtained, and the commodity identifier is obtained based on identifying the offline commodity within the collectable range; In step 104, query relevant information of the offline commodity corresponding to the commodity identifier, the relevant information includes at least evaluation information obtained based on a historical evaluation record of the offline commodity; In step 106, prompting the relevant information. In one embodiment, the offline product information query solution in this specification can be executed by the same execution terminal, for example, the offline execution of offline product identification, related information query, and related information prompting can be performed by the same execution terminal. In another implementation, in order to share different tasks, the offline commodity information query solution of this specification can be applied to the offline commodity information query system. Especially in application scenarios such as large shopping malls or stores, the server can store information about offline commodities and provide query services. For example, the product information query system can be deployed in offline places such as smart stores. In one example, the offline product information query system includes an information processing terminal and a server. Steps 102 to 106 are applied to the information processing terminal. In step 104, related information is obtained from the server by the information processing terminal. Specifically, querying the relevant information of the offline commodity corresponding to the commodity identifier includes: sending a query request carrying the commodity identifier to the server, and receiving relevant information fed back by the server based on the query request. In another example, the offline product information query system may include an information interaction terminal, an information recognition terminal, and a service terminal. Steps 102 to 106 are applied to the information interaction end. In step 104, related information is obtained from the information interaction end by querying from the server end. The product identification is obtained by the information recognition terminal identifying the offline products within the collectable range. For example, the information recognition terminal recognizes offline commodities within the collection range and obtains the commodity identification of offline commodities. The product identification can be sent directly to the server by the information recognition terminal, or it can be transmitted to the information interaction terminal by wired or wireless transmission from the information recognition terminal, and then transmitted to the server by the information interaction terminal. The following is an example of one of the offline product information query systems in conjunction with the diagram. As shown in FIG. 2A, it is a structural diagram of an offline product information query system according to an exemplary embodiment of the present specification. The system includes an information interaction terminal 22, an information recognition terminal 24, and a server 26. As shown in FIG. 2B, it is a sequence diagram of an offline product information query method according to an exemplary embodiment of this specification. The information recognition terminal recognizes the offline products within the collectable range, obtains the product identifier of the offline product (step 202), and sends the product identifier to the server through the information interactive terminal (step 204 and step 206). Since the information recognition terminal and the information interaction terminal are often in the same regional network, this embodiment takes the information recognition terminal to send the product identification to the server through the information interaction terminal as an example. It can be understood that in other embodiments, according to the needs You can also send the product identification directly to the server by the information recognition terminal. The information recognition terminal may also process the received commodity identification according to a preset strategy to determine whether to send an inquiry request carrying the commodity identification to the server. For example, the preset strategy may be: if the received product ID is the same as the currently displayed product ID, the received product ID will not be processed; if the received product ID is different from the currently displayed product ID, it will carry The query request of the received commodity identification is sent to the server, thereby reducing the query pressure of the server. The server queries the relevant information of the offline product corresponding to the product identifier (step 208), the relevant information includes at least evaluation information obtained based on the historical evaluation record of the offline product, and feeds back the relevant information to Information interactive terminal (step 210). The information interaction terminal prompts the received related information (step 212). Regarding the product identification, the product identification may be an identification that can identify offline products, and the type of the product identification is determined based on the accuracy of the identification. In one example, the commodity identifier may be an identifier that uniquely identifies the offline commodity, such as a commodity number, or any combination of numbers, strings, symbols, etc., as long as the offline commodity can be uniquely identified. In another example, the commodity identifier may also be a non-unique identifier such as the commodity name. Offline merchandise can be physical goods, such as merchandise objects displayed or sold in stores. The product identification of offline products can be obtained by identifying offline products within the collectable range. The purpose of setting the collectable range may be to distinguish the offline products to be queried from other offline products, so as to avoid misidentification. Therefore, the collectable range can be determined according to the demand and/or the function of the recognition terminal. In one embodiment, the identification referred to in step 102 may be radio frequency identification, that is, the commodity identification may be obtained through radio frequency identification (Radio Frequency Identification, RFID). In this embodiment, the offline merchandise is provided with an electronic tag (also called radio frequency tag) and other data carriers. The user can write the information of the offline product into the electronic label, in particular, the product identifier that can uniquely identify the offline product into the electronic label. The commodity identification can be obtained by reading the electronic tag on the offline commodity within the collection range through the radio frequency identification device. The radio frequency identification device may be an RFID reader (also called RFID reader) and so on. The collectable range may be the readable range of the video recognition device determined based on the size of the offline product. For example, the RFID reader can adjust the detection range by adjusting the energy size to achieve the collection range that the designer expects to achieve. When the collectable range includes multiple offline commodities, a preset filtering strategy can also be adopted to determine the offline commodities to be queried. For example, the preset filtering strategy may be: acquiring the time information of the offline products entering the collectable area, and taking the offline products later in time as the offline products to be queried. Exemplifying with the above system, the information recognition terminal may include a radio frequency identification device, an electronic tag is provided on the offline commodity, and the electronic tag is written with at least a commodity identifier of the offline commodity. For example, the commodity identifier may be an identifier that uniquely identifies the commodity. It can be seen from the above embodiment that obtaining the product identification through radio frequency identification can realize that when the customer approaches the offline product to be identified close to the radio frequency identification device, the radio frequency identification device can quickly obtain the product identification, reducing user operation steps, and can be quickly inquired to obtain Information about offline products to improve user experience. In one embodiment, the identification referred to in step 102 may be a graphic code scan, that is, the commodity identification may be obtained by a graphic code scan. The graphic code may be a bar code, a two-dimensional code and other graphic codes that uniquely identify the commodity. In this embodiment, the offline commodity is provided with a graphic code that uniquely identifies the commodity. With reference to the above system as an example, the information recognition terminal may include a graphic code scanning terminal, so that the graphic code scanning terminal scans the graphic codes of offline products within the collectable range to obtain the product identification. The scannable range can be the scannable range of the scanning end of the graphic code. It can be seen from the above embodiment that, because offline products are often provided with graphic codes, the method of scanning with graphic codes does not need to increase the modification operation of offline products and reduce labor costs. In one embodiment, the recognition in step 102 may be image recognition, that is, the product identification may be obtained by performing image recognition on the offline product image. The offline merchandise image may be obtained by photographing the offline merchandise within the collectable range. The shooting range of the shooting device includes a collectable range. Correspondingly, the installation position of the camera device is determined based on the standard of products that can be captured within the collectable range. Exemplified in conjunction with the above system, image recognition can be achieved by the information processing terminal. For example, the information processing terminal obtains offline product images from the shooting device, and performs image recognition on the offline product images to obtain offline product information. Product identification. Alternatively, the information recognition terminal includes: an image recognition module for recognizing the captured offline commodity image. Among them, the image recognition can use the identification means in the related art, and is not limited here. Different image recognition schemes can be used according to the thickness of the product identification. In one example, the product identification obtained by image recognition may be the product name of the offline product or the like. In another example, the product identification obtained by image recognition may be a unique identification such as the serial number of the offline product, for example, image recognition of the captured image of the product tag. As can be seen from the above embodiment, this embodiment uses image recognition to obtain the product identification of the offline product, realizes the product identification from a visual point of view, broadens the acquisition method of the product identification, and can achieve the aim of being unable to perform radio frequency identification and graphic code scanning. Identify offline products. It is understandable that several identification methods can also be combined to improve the accuracy of obtaining the product identification. In addition, other means can be used to identify the offline products within the collection range to obtain the product identification of the offline products. For example, a voice recognition method is used to perform voice recognition on the voices of offline products within the collectable range to obtain the product identifiers of the offline products. Further, a touch recognition method may also be used to determine the selected control corresponding to the offline commodity on the touch screen to obtain the commodity identifier of the offline commodity, etc., thereby providing a variety of means for obtaining the commodity identifier. Information about offline products can not only be stored on the execution side; it can also be stored on the server side, and the execution side can obtain it from the server side, and configure it based on different needs. The related information may be information related to offline products, and the related information includes at least evaluation information obtained based on historical evaluation records of offline products. The historical evaluation record of the offline product may be a historical evaluation record generated by the customer's evaluation of the offline product in the historical time period. The historical evaluation record includes at least the evaluation content of the evaluator. The way customers evaluate offline products can be voice evaluation, text evaluation, etc. The evaluation content can be scores, likes, or specific comment descriptions. In one embodiment, the historical evaluation record further includes one or more of attribute information of the evaluator and status information of whether the offline product is purchased. Further, in order to protect the privacy of the evaluator, the attribute information of the evaluator may be one or more non-private attribute information of gender, age, height, etc. In one example, the attribute information of the evaluator may be input by the evaluator through voice or text. In another example, the attribute information of the evaluator may be obtained based on image analysis of the captured evaluator image. For example, when the evaluator carries the offline product close to the terminal, the evaluator is photographed by a camera device provided on the terminal, and the terminal performs image analysis on the evaluator image obtained by shooting to obtain attribute information of the evaluator. For example, one or more non-private attribute information in gender, age range, height, etc. Among them, the imaging device may also be a depth imaging device or the like. It can be seen that since historical evaluation records can also include attribute information of the evaluator, when displaying relevant information of offline products to customers, not only the specific evaluation content but also the attribute information of the evaluator can be displayed, and even according to Evaluate content and attribute information for scoring and recommendation. In one embodiment, since the commodity identifier can uniquely identify the offline commodity, it can also be queried from the sales record to obtain whether the evaluated offline commodity is purchased, and then the historical evaluation record generates whether the offline commodity is Purchase status information. Whether the offline product being evaluated is purchased can also serve as a reference factor for whether the current customer purchases the offline product. The evaluation information may be obtained by directly summarizing historical evaluation records, or by analyzing data of the historical evaluation records, for example, the recommendation level and/or evaluation score obtained by analyzing the historical evaluation records of offline products. The recommendation level and/or evaluation score can be obtained by analyzing the evaluation content, and can also be obtained in combination with the purchase rate. For different types of offline products, you can also combine the attribute information of the evaluator to obtain a recommendation level. For example, the historical evaluation record of the evaluator who has the same attribute information as the current customer has a relatively important reference value for the current customer. Therefore, when calculating the recommendation level, the historical evaluation record of the evaluator has a larger weight . It can be understood that other recommendation strategies or score strategies may also be used to determine the recommendation level and the evaluation score, which will not be repeated here. Further, the related information may also include detailed information of offline products so that customers can obtain more product information. After obtaining the relevant information, you can prompt the relevant information. The prompt method may be a display prompt, a voice broadcast prompt, a video broadcast prompt, and the like. It can be seen that by prompting the relevant information, the customer can obtain the relevant information of the offline product, which is convenient for the customer to use the relevant information as reference information for product purchase, etc. In practical applications, customers not only have a need to view offline product information, but also need to evaluate offline products. Therefore, in one embodiment, an offline product evaluation method can also be provided. An information input channel can be provided on the execution side for customers to input the evaluation of offline products into the execution side. Input methods can be text input, voice input, video input, etc. The execution side can store the collected evaluation content locally, or upload the evaluation record including at least the evaluation content of offline products to the server side. The evaluation content includes one or more of text content, voice content, and video content. content. In one example, if the voice evaluation content is collected, the voice evaluation content can also be recognized as the text evaluation content, and the evaluation record including the text evaluation content can be uploaded to the server. After uploading to the server, the server can update the evaluation information of the offline product, and feedback the updated evaluation information to be displayed on the screen of the execution terminal. Obviously, this embodiment can enable customers to leave comments in the form of words, voices, images or videos on products in a simple manner, and provide useful product feedback information to product manufacturers, merchants and other customers. The various technical features in the above embodiments can be combined arbitrarily, as long as there is no conflict or contradiction between the combinations of the features, but the space is limited and the description is not carried out one by one. Therefore, any combination of various technical features in the above embodiments also belongs to The scope of this specification. The following is an example with a specific application scenario. As shown in FIG. 3, it is an application scenario diagram of an offline product information query method according to an exemplary embodiment of this specification. In this application scenario, including RFID readers, touch devices and background servers. The RFID reader can be installed on the touch device to facilitate the operation of customers. The touch device is used to display related information and to be operated by customers. The touch control device may be provided with a touch screen, and may also be provided with a microphone, so as to collect the content of the user's evaluation of offline products. RFID readers are used to read RFID tags on commodities and identify the unique identification of commodities. RFID readers can be connected to touch devices via the Internet. The back-end server is used to provide product query services, save offline product information and review information. ①The customer places the product with the RFID tag into the action range of the RFID reader in the system. ② The RFID reader reads the product identification information in the RFID tag and transmits it to the server through the touch device for product retrieval. ③ After searching for the product on the server side, the detailed information of the product and the existing evaluation information are queried, and then returned to the display screen for display. ④Customers can add a like value by clicking the "Like" button on the screen, or select voice input to record the customer's oral comment through the microphone. Touch devices can also be converted into text comments through voice recognition. ⑤ The touch device sends the obtained comment information to the server for storage, and refreshes the display page in the touch device to display the customer's completed comment. This embodiment uses RFID readers and touch devices to interact with products and customers, so that customers can leave a text, voice, image or video evaluation of the products in a simple way for product manufacturers, merchants and Other customers provide useful product feedback information. Corresponding to the foregoing embodiments of the offline commodity information query method, this specification also provides an embodiment of an offline commodity information query device and an electronic device applied thereto. The embodiment of the offline product information query device in this specification can be applied to computer equipment. The device embodiments can be implemented by software, or by hardware or a combination of hardware and software. Taking software implementation as an example, as a logical device, it is formed by reading the corresponding computer program instructions in the non-volatile memory into the memory through the processor of the computer device where it is located and running. From the hardware level, as shown in Figure 4, it is a hardware structure diagram of the computer equipment where the offline product information query device in this manual is located, except for the processor 410, network interface 420, and internal memory shown in Figure 4 430, and the non-volatile memory 440, in the embodiment, the computer device where the offline commodity information query device 431 is located usually includes other hardware according to the actual function of the device, which will not be repeated here. As shown in FIG. 5, it is a block diagram of an offline product information query device according to an exemplary embodiment of this specification. The device includes: The identifier acquisition module 52 is used to: acquire the commodity identifier of the offline commodity, and the commodity identifier is obtained based on the recognition of the offline commodity within the collectable range; The information query module 54 is configured to: query related information of offline commodities corresponding to the product identifier, and the related information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; The information prompt module 56 is used to: prompt the related information. Optionally, the identification includes one or more of radio frequency identification, graphic code scanning, and image identification. Optionally, the information query module is used to: send a query request carrying a product identifier to the server, and receive related information that the server returns based on the query request; The device further includes an evaluation upload module (not shown in FIG. 5), which is used to upload an evaluation record including at least the evaluation content of offline products to the server, and the evaluation content includes text content, voice content, and video content One or more of the content. Optionally, the historical evaluation record includes at least the evaluation content of the evaluator, and the historical evaluation record further includes attribute information of the evaluator and/or status information of whether the offline product is purchased. Optionally, the attribute information of the evaluator is obtained based on image analysis of the captured image of the evaluator, and the attribute information includes one or more non-private attribute information of gender, age group, and height. Optionally, the evaluation information includes: a recommendation level and/or an evaluation score obtained by analyzing historical evaluation records of offline products. As for the device embodiments, since they basically correspond to the method embodiments, the relevant parts can be referred to the description of the method embodiments. The device embodiments described above are only schematic, wherein the modules described as separate components may or may not be physically separated, and the components displayed as modules may or may not be physical modules. It can be located in one place, or it can be distributed on multiple network modules. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution in this specification. Those with ordinary knowledge in the technical field to which the present invention belongs can understand and implement without paying creative work. Correspondingly, the embodiments of the present specification also provide a computer device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor implements the program to implement the following method : Obtain the commodity identification of the offline commodity, which is based on the identification of the offline commodity within the collectable range; Query relevant information of offline commodities corresponding to the commodity identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; Prompt the relevant information. The embodiments in this specification are described in a progressive manner. The same or similar parts between the embodiments can be referred to each other. Each embodiment focuses on the differences from other embodiments. In particular, for the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant part can be referred to the description of the method embodiment. A computer storage medium, program instructions are stored in the storage medium, the program instructions include: Obtain the commodity identification of the offline commodity, which is based on the identification of the offline commodity within the collectable range; Query relevant information of offline commodities corresponding to the commodity identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; Prompt the relevant information. Embodiments of this specification may take the form of computer program products implemented on one or more storage media (including but not limited to disk memory, CD-ROM, optical memory, etc.) containing program code. Available storage media for computers include permanent and non-permanent, removable and non-removable media, and information storage can be achieved by any method or technology. The information can be computer readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include but are not limited to: phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM) , Read only memory (ROM), electrically erasable programmable read only memory (EEPROM), flash memory or other memory technologies, read only disc read only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassette tape, magnetic tape storage or other magnetic storage devices or any other non-transmission media can be used to store information that can be accessed by computing devices. Those skilled in the art will easily think of other embodiments of the specification after considering the specification and practicing the invention filed here. This specification is intended to cover any variations, uses, or adaptations of this specification. These variations, uses, or adaptations follow the general principles of this specification and include well-known common sense or customary techniques in the technical field not applied in this specification means. The description and examples are only to be regarded as exemplary, and the true scope and spirit of this description are indicated by the following patent application. It should be understood that this specification is not limited to the precise structure that has been described above and shown in the drawings, and that various modifications and changes can be made without departing from the scope thereof. The scope of this specification is limited only by the scope of the attached patent application. The above are only the preferred embodiments of this specification and are not intended to limit this specification. Any modification, equivalent replacement, improvement, etc. made within the spirit and principles of this specification should be included in this specification Within the scope of protection.

22‧‧‧資訊互動端 24‧‧‧資訊識別端 26‧‧‧服務端 52‧‧‧標識獲取模組 54‧‧‧資訊查詢模組 56‧‧‧資訊提示模組 102‧‧‧步驟 104‧‧‧步驟 106‧‧‧步驟 202‧‧‧步驟 204‧‧‧步驟 206‧‧‧步驟 208‧‧‧步驟 210‧‧‧步驟 212‧‧‧步驟 410‧‧‧處理器 420‧‧‧網路介面 430‧‧‧內部記憶體 431‧‧‧線下商品資訊查詢裝置 440‧‧‧非易失性記憶體22‧‧‧Information interactive terminal 24‧‧‧Information recognition terminal 26‧‧‧Server 52‧‧‧Logo acquisition module 54‧‧‧Inquiry module 56‧‧‧Information prompt module 102‧‧‧Step 104‧‧‧Step 106‧‧‧Step 202‧‧‧Step 204‧‧‧Step 206‧‧‧Step 208‧‧‧Step 210‧‧‧Step 212‧‧‧Step 410‧‧‧ processor 420‧‧‧Web interface 430‧‧‧ Internal memory 431‧‧‧ Offline product information query device 440‧‧‧Non-volatile memory

此處的圖式被併入說明書中並構成本說明書的一部分,示出了符合本說明書的實施例,並與說明書一起用於解釋本說明書的原理。 圖1是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的流程圖。 圖2A是本說明書根據一示例性實施例示出的一種線下商品資訊查詢系統的結構圖。 圖2B是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的時序圖。 圖3是本說明書根據一示例性實施例示出的一種線下商品資訊查詢方法的應用場景圖。 圖4是本說明書根據一示例性實施例示出的一種線下商品資訊查詢裝置所在電腦設備的一種硬體結構圖。 圖5是本說明書根據一示例性實施例示出的一種線下商品資訊查詢裝置的方塊圖。The drawings herein are incorporated into and constitute a part of this specification, show embodiments consistent with this specification, and are used to explain the principles of this specification together with the specification. Fig. 1 is a flowchart of an offline product information query method according to an exemplary embodiment of this specification. Fig. 2A is a structural diagram of an offline product information query system according to an exemplary embodiment of this specification. Fig. 2B is a sequence diagram of an offline product information query method according to an exemplary embodiment of this specification. Fig. 3 is an application scenario diagram of an offline product information query method according to an exemplary embodiment of this specification. FIG. 4 is a hardware structure diagram of a computer device where an offline commodity information query device is located according to an exemplary embodiment of this specification. Fig. 5 is a block diagram of an offline product information query device according to an exemplary embodiment of this specification.

Claims (11)

一種線下商品資訊查詢系統,該系統包括:資訊互動端、資訊識別端和服務端; 資訊識別端對可採集範圍內的線下商品進行識別,獲得線下商品的商品標識,並將該商品標識透過資訊互動端發送至服務端; 服務端查詢與該商品標識對應的線下商品的相關資訊,該相關資訊至少包括基於該線下商品的歷史評價記錄獲得的評價資訊,並將該相關資訊回饋至資訊互動端;以及 資訊互動端對接收到的相關資訊進行提示。An offline commodity information query system, which includes: an information interaction terminal, an information recognition terminal and a service terminal; The information recognition terminal identifies the offline products within the collectable range, obtains the product identifier of the offline product, and sends the product identifier to the server through the information interactive terminal; The server inquires about the relevant information of the offline product corresponding to the product identifier, the relevant information includes at least evaluation information obtained based on the historical evaluation record of the offline product, and feeds back the relevant information to the information interactive terminal; and The information interactive terminal prompts the received related information. 根據請求項1所述的系統,該資訊互動端將至少包括線下商品的評價內容的評價記錄上傳至服務端,該評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。According to the system described in claim 1, the information interactive terminal uploads an evaluation record including at least the evaluation content of the offline product to the server, and the evaluation content includes one or more of text content, voice content, and video content. 根據請求項1所述的系統,該資訊識別端包括:射頻識別裝置,該線下商品上設有電子標籤、且電子標籤至少寫入有該線下商品的商品標識;或者, 該資訊識別端包括圖形碼掃描端,該線下商品上設有唯一標識商品的圖形碼。According to the system described in claim 1, the information recognition terminal includes: a radio frequency identification device, an electronic label is provided on the offline product, and the electronic label is written with at least a product identifier of the offline product; or, The information recognition terminal includes a graphic code scanning terminal, and a graphic code uniquely identifying the commodity is set on the offline commodity. 一種線下商品資訊查詢方法,該方法包括: 獲取線下商品的商品標識,該商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與該商品標識對應的線下商品的相關資訊,該相關資訊至少包括基於該線下商品的歷史評價記錄獲得的評價資訊;以及 對該相關資訊進行提示。An offline product information query method, the method includes: Obtain the product identification of offline products, which is based on the identification of offline products within the collection range; Query relevant information about offline commodities corresponding to the product identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; and Prompt for the relevant information. 根據請求項4所述的方法,該識別包括射頻識別、圖形碼掃描、圖像識別中的一種或多種。According to the method of claim 4, the identification includes one or more of radio frequency identification, graphic code scanning, and image identification. 根據請求項4所述的方法,該查詢與該商品標識對應的線下商品的相關資訊,包括:向服務端發送攜帶商品標識的查詢請求,並接收服務端基於該查詢請求回饋的相關資訊;以及 該方法還包括:將至少包括線下商品的評價內容的評價記錄上傳至服務端,該評價內容包括文本內容、語音內容、視頻內容中的一種或多種內容。According to the method described in claim 4, the query for information about offline products corresponding to the product identifier includes: sending a query request carrying the product identifier to the server, and receiving relevant information fed back by the server based on the query request; as well as The method further includes uploading an evaluation record that includes at least the evaluation content of the offline product to the server, where the evaluation content includes one or more of text content, voice content, and video content. 根據請求項4至6中任一項所述的方法,該歷史評價記錄至少包括評價者的評價內容,歷史評價記錄還包括評價者的屬性資訊和/或該線下商品是否被購買的狀態資訊。According to the method of any one of claims 4 to 6, the historical evaluation record includes at least the evaluation content of the evaluator, and the historical evaluation record also includes attribute information of the evaluator and/or status information of whether the offline product is purchased . 根據請求項7所述的方法,該評價者的屬性資訊基於對拍攝的評價者圖像進行圖像分析獲得,該屬性資訊包括性別、年齡段、身高中的一種或多種非隱私性屬性資訊。According to the method described in claim 7, the attribute information of the evaluator is obtained based on image analysis of the captured image of the evaluator, and the attribute information includes one or more non-private attribute information of gender, age, and height. 根據請求項4至6中任一項所述的方法,該評價資訊包括:對線下商品的歷史評價記錄進行分析獲得的推薦等級和/或評價分數。According to the method of any one of claims 4 to 6, the evaluation information includes: a recommendation level and/or an evaluation score obtained by analyzing historical evaluation records of offline products. 一種線下商品資訊查詢裝置,該裝置包括: 標識獲取模組,用於:獲取線下商品的商品標識,該商品標識基於對可採集範圍內的線下商品進行識別獲得; 資訊查詢模組,用於:查詢與該商品標識對應的線下商品的相關資訊,該相關資訊至少包括基於該線下商品的歷史評價記錄獲得的評價資訊;以及 資訊提示模組,用於:對該相關資訊進行提示。An offline product information query device, which includes: The identification acquisition module is used to: acquire the commodity identification of the offline commodity, which is based on the identification of the offline commodity within the collectable range; The information query module is used to: query related information of offline products corresponding to the product identifier, the related information includes at least evaluation information obtained based on historical evaluation records of the offline products; and The information prompt module is used for: prompting the related information. 一種電腦設備,包括記憶體、處理器及儲存在記憶體上並可在處理器上運行的電腦程式,其中,該處理器執行該程式時實現如下方法: 獲取線下商品的商品標識,該商品標識基於對可採集範圍內的線下商品進行識別獲得; 查詢與該商品標識對應的線下商品的相關資訊,該相關資訊至少包括基於該線下商品的歷史評價記錄獲得的評價資訊;以及 對該相關資訊進行提示。A computer device includes a memory, a processor, and a computer program stored on the memory and executable on the processor, where the processor implements the program to implement the following method: Obtain the product identification of offline products, which is based on the identification of offline products within the collection range; Query relevant information about offline commodities corresponding to the product identifier, the relevant information includes at least evaluation information obtained based on historical evaluation records of the offline commodities; and Prompt for the relevant information.
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