201028942 六、發明說明： 【發明所屬之技術領域】 本發明係關於-種作業系統及其方法，尤指一種適用 於退貨之作業系統及方法。 5 【先前技術】 隨著網際網路的發展，網路購物由於其方便、即時、 易，價、不受時間及地區限制等特性，已成為人們重要的 • 消費方式之一，而網路商店低成本且無遠弗屆的特性，使 得許多網路購物平台、購物網站紛紛成立，許多企業也架 10 設網站以吸引消費者上門。 Μ 由於網路購物僅能透過文字及照片說明，無法於購買 前檢視商品，是部分消費者對網路購物卻步的主因，為了 降低顧客的購物障礙’許多業者提出可退換貨或甚至退貨 免運費的服務。 15 @針對退貨的寄送’消費者需依照各個購物網站所訂 的退貨步驟進行，例如上網登錄、填妥表格、自行包裝、 填寫寄送地址等資訊、並至郵局以掛號方式寄送，是一相 當繁瑣的過程，而且於郵局辦理寄送的時間較為有限因 此對消費者來說，退貨的過程相當麻煩。 20 發明人爰因於此，本於積極創作之精神，亟思一種方 便的「退貨作業系統及方法」，幾經研究實驗終至完成此 項嘉惠世人之發明。 201028942 【發明内容】 5 10 發明= 上述習知的退貨方式對消費者來說相當麻煩，本 ::::國内24小時便利商店分佈密度居世界之冠的特 =睛物網站、網路商店、或連鎖商店的消費者購 =二退㈣㈣統及方法，使用者可隨時經 八發明之退貨作業系統的服務的便利商店進行退貨 物品的寄送。 本發明之-目的係在提供一種退貨作業系統及方 法，使用者可經由網際網路提出退f中請並自㈣印退貨 早丄攜同欲退貨之商品及退貨單至銷售點裝置缴費及寄件 以元成商品退貨。 彳明之另-目的係在提供一種退貨作業系統及方 法，使用者可經由網際網路提出退貨申請並得到一退貨代 碼，於一前端裝置輸入該退貨代碼以列印退貨單，攜同欲 15退貨之商品及退貨單至銷售點裝置㈣及寄件以 退貨。 依據本發明之一特色，本發明係提出一種退貨作業系 統，包括一系統伺服器、一供應商伺服器、一前端裝置、 以及一銷售點裝置（POS)，其中系統伺服器用以提供二退貨 20代碼及經由網際網路傳送及接收資訊並對資訊作處理；供 應商伺服器用以經由網際網路提出退貨申請，發送退貨用 電子郵件以及傳送及接收資訊；前端裝置，包括一位置代 碼、一螢幕、一輸入裝置及一列印裝置，其中螢幕用以提 供一使用者介面，前端裝置係經由網際網路連接至系統伺 201028942 服器以傳送及接收資訊，並依據由輸入裝置所接收之退貨 代碼’由列印裝置列印退貨單；銷售點裝置用以提供繳費 及收件服務並經由網際網路連接至系統伺服器以傳送—交 易資訊’其中包括一輸入單元，用以輸入資訊以提供繳費 5 服務。 ' 依據本發明之另一特色’本發明係提出一種退貨作業 系統之方法，包括下列步驟：（A)經由網際網路連線至供應 商伺服器並提出退貨申請；（B)供應商伺服器經由網際網路 ^ 發送一退貨用電子郵件，其中包括一退貨代碼及一退貨 10 單’（C)列印退貨單、或記錄退貨代碼並於前端裝置輸入以 列印退貨單；（D)持欲退貨之物品以及退貨單至銷售點裝 置，於輸入單元輸入退貨單上之資訊，於銷售點裝置繳費 及寄件；（E)銷售點裝置經由網際網路傳送一交易資訊至該 系統伺服器；以及（F)物流系統運送物品至供應商處以完成 15 退貨。 • 【實施方式】 為能讓讀者更瞭解本發明之技術内容，特舉較佳實施 例說明如下，請先參照圖丨，圖丨係本發明一較佳實施例之 2〇 退貨作業系統之示意圖。該系統包括前端裝置1、銷售點裝 置2、系統伺服器3、以及供應商伺服器4，系統伺服器^係 經由網際網路分別連接至前端裝置丨、銷售點裝置2、以及 供應商伺服器4;其中前端裝置丨包括輸入裝置u、螢幕12 及列印裝置13，輸入裝置丨丨及螢幕12較佳係整合為一觸控 201028942 式螢幕，螢幕12提供一使用者介面，用以依據由輸入裝置 11所接收之退貨代碼6於列印裝置13列印退貨單5 ;銷售點 裝置2包括輸入單元21及顯示單元22，用以於輸入單元幻 輸入資訊以提供繳費及收件服務，並傳送一交易資訊至系 5 ❹ 10 15 20 統伺服器3 ;系統伺服器3包括處理單元31及統計單元， 用以提供退貨代碼6並傳送、接收以及處理資訊；供應商伺 服4用以提出退貨申請、發送退貨用電子郵件、以及傳送 及接收資訊。 使用者欲將所購買之物品退貨時，首先經由網際網路 連接至供應商舰H 4並提出退貨巾冑，供應朝服器4 即f由網際網路發送包括有供應商名稱、供應商地址、退 貨單編號以及運費計算方式之—退貨資訊至系統飼服器 處理單元3 1依據所接收的退貨資訊進行編碼以產生退 弋黾6系統飼服器3將退貨代碼6經由網際網路傳送 至供應商伺服器4，供應商伺服器4根據所接收的退貨代 碼6建立-包括有退貨代瑪6及退貨單$的退貨用電子郵 並、、’里由，’用際網路發送給使用者；使用者收到退貨用電 子郵^可於家中自行列印退貨單5、《記下退貨代碼6。 μ同時參照^ 3 ’目3係本發明—較佳實施例之退貨 業系統之退貨用電子郵件，如圖所示，使用者按下「列 二帳早」之連結，即可於家中㈣表機自行列印退貨單5, ^沒有印表機或不方便自行列印的使用者，可選擇「代碼 "」的_方式，S己下退貨代碼6並依指示進行後續步驟。 接著使用者攜帶所欲退貨的物品以及自行列印的退 6 201028942 雀單5、或記下的退貨代碼6，至住家附近或其他方便到達 且知:供有本發明之退貨作業系統的服務的2 4小時便利商 店0 若使用者選擇記下退貨代碼6,先至店内一較佳為互 5 動式多媒體公共資訊裝置（kiosk)的前端裝置1，於輸入裝 置11輸入退貨代碼6，然後前端裝置1經由網際網路將前 端裝置1的一位置代碼及退貨代碼6傳送至系統伺服器 3 ;處理單元31對退貨代碼6進行解碼，並由位置代碼以 • 及解碼後之資訊計算運費金額，然後產生一退貨單資訊； 1〇處理單元3丨將退貨單資訊經由網際網路傳送至前端裝置i 以於螢幕12顯示；最後，經使用者確認後，由 13列印退貨單5。 請同時參照圖4,圖4係本發明一較佳實施例之退貨作 業系統之退貨單5 ’退貨單5包括物流用聯51及繳費聯52， 其中物流用聯51上包括有物流用條碼5ιι，係用以提供物流 運送時使用；繳費聯52上包括有繳費期限條碼521、退貨代 • 碼條碼⑵、以及金額條碼⑵，繳費期限條碼521包括—繳 費期限’退貨代碼條碼522包括退貨代碼6,金額條碼⑵ 包含一金額。 使用者將退貨單5及欲退貨之物品拿到店内 W 〇 口手利沾pg 一較佳 收銀處的銷售點裝置2，店員於—較佳為條碼掃描器211 紅外線條碼掃描器的輸人單元21分別輸人 521、退貨代碼條㈣2、以及繳費金額條碼523,銷隹： 置2對所接收之資訊進行處理，然後於顯示單元22_顯示 20 201028942 用者所需繳納的運費金額， 5 10 15 ❹ 時銷售點*置2㈣網際網路傳^依：^之金額付款，此 3’統計單元32接收交易資訊至系統飼服器 袋，使用者將欲退貨的物品放人2 =退貨服務的專用 _專用袋外然後交予店員，=來== 品運送至供應商處。 與术届收件並將物 早元32定時對所接收的交易資訊依供應商的需 it ^ - Λ „ , •〜只口，"思双驭退貨總次數 進订-人統計，並產生一 $县έ*斗坎· a 技胳六且y · ，、先*十貝讯，然後經由網際網 父易4»計資訊傳送至供應商伺服器4。 進/一丁^ ’例如每則對統計運㈣總數錢貨總次數 進行-人統計，#连吐一R t.4. 凊參照圖2，圖2係'本發明—較佳實施例之退貨作業系 統之方法之流程圖’使用者首先經由網際網路連線至供庶 商伺服器4提出退貨中請（步驟Sl);接著供應商健器^ 對使用者所提出的退貨中請發送_退貨用電子郵件，並中 包括退貨代碼6及退貨單5(步驟S2);使用者可選擇自^以 印表機列印退貨單5(步驟S3)、或記錄退貨代碼6(步驟 S4)，並於前端裝置丨輸入以列印退貨單5(步驟s5);接著使 用者持欲退貨之物品、及退貨單5至銷售點裝置2，於輸入 單元21輸入退貨單5上之資訊，於銷售點裝置2繳費及寄件 (步驟S6);銷售點裝置2經由網際網路傳送一交易資訊至系 統词服器3(步驟S7);最後，物流系統運送物品至供應商處 以完成退貨（步驟S8)。 請參照圖5，圖5係本發明一較佳實施例之退貨作業系 統之由前端裝置列印退貨單之使用者介面之流程圖，係為 20 201028942 5 10 15 20 於互動式多媒體公共資訊裝置（ki〇sk)的觸控式螢幕上所顯 示之使用者介面，使用者可於螢幕上直接以手指輕觸點選 所需服務之選項以進行步驟；欲進行退貨單之列印服務， 首先於首頁點選「數位生活」（步驟T1)，接著選擇「退貨 便」（步驟T2)，詳閱繳費需知並選擇「同意，我接受」（步 驟T3)，然後輸入所記下的退貨代碼6並點選「正確，查詢 帳單」（步驟T4)，再次確認所輸入之退貨代碼6並點選「正 確，下一步」（步驟T5)，螢幕顯示使用者所欲退貨的訂單 資訊，使用者於確認無誤後，點選「確認，列印繳費單」（步 驟T6)，互動式多媒體公共資訊裝置列印退貨單5，並於螢 幕上顯示已列印完畢（步驟T7)，使用者取得退貨單5後即可 依螢幕指示進行後續動作以完成退貨。 本發明之退貨作業系統對使用者來說相當便利，使用 者不需要自行包裝物品、也不用查詢及抄寫供應商的地 址，然後在有限的時間内到郵局寄件；利用本發明之系統， 使用者只需到供應商的網站提出退貨申請，然後接收電子 郵件並列印退貨單或記下退貨代碼，攜同物品隨時到住家 附近有提供服務的便利商店就可以進行退貨。 本發明之退貨作業系統對供應商來說也是相當方便 的尤其針對有提供退貨免運費的供應商來說，供應商不 鴻將人力耗費於核對、以及將使用者已付給郵局的郵資依 各使用者的付款方式逐一退回，本發明之系統會定期依供 =^商所需進行統計並告知供應商，因此對供應商來說相當 9 201028942 上述實施例僅係為了方便說明而舉例而已，本發明所 張之權利範圍自應以帽專利範圍所述為準， 於上述實施例。 1皇吸 5 【圖式簡單說明】 圖1係本發明一較佳實施例之退貨作業系統之示意圖。 =2係本發明—較佳實施例之退貨作業系統之方法之流程201028942 VI. Description of the Invention: TECHNICAL FIELD OF THE INVENTION The present invention relates to an operating system and method thereof, and more particularly to an operating system and method suitable for returning. 5 [Prior Art] With the development of the Internet, online shopping has become one of the important • consumption methods due to its convenience, instant, easy, price, time and regional restrictions, and online shopping. The low-cost and far-reaching features have led to the establishment of many online shopping platforms and shopping websites, and many companies have set up websites to attract consumers. Μ Since online shopping can only be viewed through text and photos, it is not possible to check the products before purchase. This is the main reason why some consumers are deterred from online shopping. In order to reduce the shopping obstacles of customers, many companies have proposed to return or even return. Shipping service. 15 @Send for return' Consumers are required to follow the return procedures set by each shopping site, such as online login, fill out the form, self-package, fill in the shipping address and other information, and send it to the post office by registered mail. A rather cumbersome process, and the time for mailing at the post office is limited, so the process of returning goods is quite troublesome for consumers. 20 Inventors for this reason, in the spirit of active creation, think of a convenient "return operation system and method", after several research and experiments to complete the invention of this Jiahui world. 201028942 [Summary of the Invention] 5 10 Invention = The above-mentioned conventional return method is quite troublesome for consumers. Ben:::: Domestic 24-hour convenience store distribution density is the highest in the world. Or the consumer purchase of the chain store = two (4) (four) system and method, the user can send the returned goods at any time through the convenience store of the service of the eight-invention return operation system. The object of the present invention is to provide a return operation system and method, and the user can submit a refund and return the goods and return orders to be returned to the point-of-sale device through the Internet. The shipment is returned in Yuancheng. The other is to provide a return operation system and method, the user can submit a return request via the Internet and get a return code, enter the return code in a front-end device to print the return order, bring the same 15 return Goods and return orders to the point of sale device (four) and shipping to return. According to a feature of the present invention, the present invention provides a return operation system including a system server, a supplier server, a front end device, and a point of sale device (POS), wherein the system server is used to provide two returns. 20 code and send and receive information via the Internet and process the information; the provider server is used to submit a return request via the Internet, send a return email, and transmit and receive information; the front-end device includes a location code, a screen, an input device and a printing device, wherein the screen is used to provide a user interface, and the front end device is connected to the system server 201028942 via the Internet to transmit and receive information, and according to the return received by the input device Code 'prints the return order by the printing device; the point of sale device is used to provide payment and receiving services and is connected to the system server via the Internet for transmission - transaction information' which includes an input unit for inputting information to provide Payment 5 service. According to another feature of the present invention, the present invention provides a method of returning an operating system comprising the steps of: (A) connecting to a supplier server via the Internet and submitting a return request; (B) a vendor server Send a return email via the Internet^, including a return code and a return 10 single '(C) print return order, or record the return code and enter it on the front-end device to print the return order; (D) For the items to be returned and the return order to the point-of-sale device, input the information on the return order in the input unit, and pay the payment and mail at the point of sale; (E) the point-of-sale device transmits a transaction information to the system server via the Internet. And (F) the logistics system to deliver the item to the supplier to complete the 15 return. The following is a description of the preferred embodiment of the present invention. . The system includes a front end device 1, a point of sale device 2, a system server 3, and a provider server 4, which are respectively connected to the front end device 丨, the point of sale device 2, and the supplier server via the Internet. The front end device includes an input device u, a screen 12, and a printing device 13. The input device and the screen 12 are preferably integrated into a touch 201028942 type screen, and the screen 12 provides a user interface for relieving The return code 6 received by the input device 11 prints the return order 5 on the printing device 13; the point of sale device 2 includes an input unit 21 and a display unit 22 for inputting information to the input unit to provide payment and receiving services, and Transmitting a transaction information to the system 5 ❹ 10 15 20 server 3; the system server 3 includes a processing unit 31 and a statistical unit for providing a return code 6 and transmitting, receiving, and processing information; the supplier servo 4 is used to submit a return Apply, send a return email, and send and receive information. When the user wants to return the purchased item, the user first connects to the supplier ship H 4 via the Internet and submits a return item, and the supply device 4 is sent by the Internet, including the supplier name, the supplier address, Return order number and shipping calculation method - return information to the system feeding device processing unit 3 1 according to the received return information encoding to generate the return 6 system feeder 3 to return the return code 6 via the Internet to the supply The merchant server 4, the supplier server 4 is established according to the received return code 6 - including the return e-mail of the return dai mai 6 and the return order $, and the 'inside', 'internal network sent to the user The user receives the return e-mail ^ can print the return order 5 at home, "record the return code 6.同时 Simultaneously refer to ^ 3 ' 目 3 is the returning e-mail of the returning industry system of the preferred embodiment of the present invention, as shown in the figure, the user presses the link of "column two early" to be at home (four) The machine prints the return order 5, ^Users who do not have a printer or are inconvenient to print by themselves, you can select the "code" code, and return the code 6 and follow the instructions. Then the user carries the item to be returned and the self-printed return 6 201028942, or the written return code 6, to the neighborhood or other convenient arrival and knowledge: for the service of the return operation system of the present invention. 2 4 hours convenience store 0 If the user chooses to write down the return code 6, first arrive at the front end device 1 which is preferably a kiosk interactive public information device (kiosk), enter the return code 6 at the input device 11, and then the front end The device 1 transmits a location code and a return code 6 of the front end device 1 to the system server 3 via the Internet; the processing unit 31 decodes the return code 6, and calculates the shipping amount from the location code with the decoded information. Then, a return order information is generated; 1. The processing unit 3 transmits the return order information to the front end device i via the Internet to display on the screen 12; finally, after the user confirms, the return order 5 is printed by 13. Please refer to FIG. 4 at the same time. FIG. 4 is a return order of the return operation system according to a preferred embodiment of the present invention. 5 'Return order 5 includes a logistics joint 51 and a payment joint 52, wherein the logistics joint 51 includes a logistics barcode 5 ι. It is used to provide logistics transportation; the payment association 52 includes a payment term barcode 521, a return code code bar code (2), and an amount bar code (2), and the payment term bar code 521 includes a payment term 'return code bar code 522 including a return code 6 The amount barcode (2) contains an amount. The user takes the return order 5 and the item to be returned to the store. The sales point device 2 of the preferred cash register is the clerk, preferably the bar code scanner 211 21 respectively input 521, return code bar (4) 2, and payment amount barcode 523, sales 置: set 2 to process the received information, and then display on the display unit 22_ 20 201028942 the amount of freight required by the user, 5 10 15 ❹ When the sales point* is set to 2 (4) Internet transmission ^: The amount of payment is ^, the 3' statistic unit 32 receives the transaction information to the system feeding machine bag, the user puts the item to be returned 2 2 = return service Dedicated to the special _ special bag and then handed to the clerk, = to = = goods shipped to the supplier. With the receipt of the operation and will be charged as early as 32 yuan, the transaction information received depends on the supplier's needs it ^ - Λ „ , • ~ only mouth, " think double return total number of times to order - people statistics, and produce A $ county έ * 斗 坎 · a skill hex and y · , , first * ten Beixun, and then transmitted to the supplier server 4 via the Internet Parents 4 information. In / a D ^ ^ for example For the statistical operation (4) the total number of total goods and goods - person statistics, #连吐一R t.4. 凊 Refer to Figure 2, Figure 2 is a flow chart of the method of the present invention - the preferred embodiment of the return operation system First, please submit the return to the supplier server 4 via the Internet connection (step S1); then the supplier health device ^ send the return mail to the user, and include the return Code 6 and return order 5 (step S2); the user can select to print the return order 5 by the printer (step S3), or record the return code 6 (step S4), and input it to the front end device to print Return order 5 (step s5); then the user holds the item to be returned, and the return order 5 to the point of sale device 2, and enters the return in the input unit 21 The information on the single 5 is paid and mailed at the point of sale device 2 (step S6); the point of sale device 2 transmits a transaction information to the system word server 3 via the internet (step S7); finally, the logistics system transports the item to The supplier completes the return (step S8). Referring to FIG. 5, FIG. 5 is a flow chart of the user interface for printing the return order by the front end device of the return operation system according to a preferred embodiment of the present invention, which is 20 201028942 5 10 15 20 The user interface displayed on the touch screen of the interactive multimedia public information device (ki〇sk) allows the user to select the desired service option directly on the screen with a finger light contact to perform the steps; To print the return order, first click on "Digital Life" on the homepage (step T1), then select "Return" (step T2), read the payment requirements and select "Agree, I accept" (Step T3) ), then enter the returned return code 6 and click "Correct, check the bill" (step T4), confirm the entered return code 6 again and click "correct, next step" (step T5), the screen displays User wants to retire After the confirmation of the order information, the user clicks "Confirm, Print Payment Bill" (step T6), and the interactive multimedia public information device prints the return order 5 and displays it on the screen (step T7) After the user obtains the return order 5, the user can follow the on-screen instructions to complete the return. The return operation system of the present invention is quite convenient for the user, the user does not need to package the article by himself, nor does it need to inquire and copy the supplier's address, and then send the mail to the post office within a limited time; using the system of the present invention, using Simply submit a return request to the supplier's website, then receive an email and print a return slip or write down the return code, and bring the item to the convenience store near the home to provide a return. The return operation system of the present invention is also quite convenient for the supplier, especially for the supplier who provides the free shipping fee for the return, the supplier is not burdened with the labor, and the postage paid by the user to the post office is The payment method of the user is returned one by one, and the system of the present invention periodically counts and informs the supplier according to the requirements of the supplier, so it is equivalent to the supplier. 9 201028942 The above embodiments are merely examples for convenience of explanation. The scope of the invention is based on the above-described embodiments. 1皇吸吸 5 [Simplified illustration of the drawings] Fig. 1 is a schematic view of a return operation system according to a preferred embodiment of the present invention. = 2 is the flow of the method of the present invention - the return operation system of the preferred embodiment
10 圖3係本發明一較佳實施例之退貨作業系 郵件。 ' 〃 統之退貨用電子 圖4係本發明一較佳實施例之退貨作業系統之退貨單。 圖5係本發明—較佳實施例之退貨作業系統之由前端裝置 列印退貨單之使用者介面之流程圖。 、 U輸入裝置 13列印裝置 21輸入單元 22顯示.單元 31處理單元 4供應商伺服器 51物流用聯 52繳費聯 522退貨代碼條碼 15 【主要元件符號說明】 1前端裝置 • 12螢幕 2銷售點裝置 211條碼掃描器 3系統伺服器 32統計單元 5退貨單 5 11物流用條碼 521繳費期限條碼 10 201028942 6退貨代碼 523金額條碼 S1-S8, T1-T7 步驟Figure 3 is a return operation mail in accordance with a preferred embodiment of the present invention. 'Returned Electronics for 统 。 Figure 4 is a return order for the return operation system of a preferred embodiment of the present invention. Figure 5 is a flow diagram of the user interface for printing a return order by the front end device of the return operating system of the present invention. , U input device 13 printing device 21 input unit 22 display. Unit 31 processing unit 4 supplier server 51 logistics with 52 payment 522 return code barcode 15 [main symbol description] 1 front device • 12 screen 2 point of sale Device 211 barcode scanner 3 system server 32 statistical unit 5 return order 5 11 logistics barcode 521 payment period barcode 10 201028942 6 return code 523 amount barcode S1-S8, T1-T7 steps