TW200531518A - Instant speech messaging platform - Google Patents

Abstract

This invention of an instant speech messaging platform includes: to transfer and transmit a character or voice message by a platform to directly used natural voice or computer mixed voice for message contact, and to receive messages by a message receiver via a portable receiver (like mobile phone), and to confirm the answer by a message receiver via voice or button inputting function set on the portable receiver. Therefore, it is able to use voice as main communication transmitting medium for the management mechanisms of the messaging platform with the character or voice message via one-to-multiple and multiple-to-one answers.

Description

200531518 V. Description of the invention (1) [Technical field to which the invention belongs] The instant transmission system platform of the present invention, especially a transmission management mechanism, is used as a message conversion or link via the Internet and communication networks. Send by text or voice message, and the server can link the remote end and use a message exchange center to perform the link between the two parties to transmit and confirm the voice message. [Previous technology] The Internet has its far-reaching characteristics. I believe that as the 21st century, we all enjoy its convenience. No matter which side of the earth you are, as long as you can connect to the φ Internet, any latest The transmission of information, documents and files, and the connection of information are all within easy reach. Many documents or videos show the progress of the Internet, bringing many new technologies and ideas, and the invention is fulfilled in the Internet world. In China, the innovation of business models and the integration and application of mature technologies will create new business opportunities for the industry. With the advancement of the technology industry, there are more and more choices for people's communication channels, from mobile phones and text messages of the first type of telecommunications to e-mai 1 or real-time chat software such as the second type of telecommunications Internet. : MSN, I CQ, etc. The purpose of the development of these communication tools is to help users to send and confirm the message data in real time. · Of course, the above-mentioned messaging method is only applicable to simple voice-to-speech, or text-to-text messaging, and does not convert text into voice messages; or the function of transmitting voice message packets over the Internet; The "instant messaging system platform" of the present invention can personalize the language of the messenger

Page 7 200531518 V. Description of the invention (2) Audio; or After the text sent is converted into a voice packet, it will be transmitted in a one-to-many (person) mode through the Internet and communication network. , You can answer by voice or press the keys, and then reply to the courier in a multiple (person) to one way. Furthermore, because the current mobile phone rates are still too expensive, and not every message must be directly and interactively communicated or discussed through the phone, in order to reach the contact or confirmation in the first time, you can use the instant messaging system to Send a voice message, and complete the message and reply to the communication via "indirect", and obtain the communication record, so that the messenger has a new choice of contact method. Call on the sender to use only the usual e-Mai 1 The text is mixed and converted by the system; or a personalized voice packet is recorded on a mobile phone and transmitted to a single or ethnic group of people to communicate through the Internet and communication network without having to communicate one by one, which not only improves the efficiency of channel communication, but also greatly reduces In addition, the recipients do not need to use the small keyboard of the mobile phone to enter complex text messages when replying to the message. Instead, they can use voice to respond immediately or later, reducing the inconvenience of the recipients and greatly improving communication. In addition, voice recognition and encryption mechanisms can also be added to the real-time transmission system platform to use voice The verification of the pattern comparison or the passphrase and password is used as the confirmation and cancellation of the mobile business sub-business order to assist the transaction confirmation between the commercial sender and the recipient. [Inventive Content]

Page 8 200531518 V. Description of the invention (3) ~ The instant messaging system platform of the present invention (Instant Speeeh Messaging Platform) integrates telephone customer service center, voice processing technology, mobile communication operator, Internet service provider, so that the messenger can use Popular e-mail and mobile phones' easy and complete voice message transmission and reply, providing a complete one-to-many (person) real-time voice contact under a single messaging round-trip process; and many-to-one (person) Instant message replies to voice personal travel reminders, message broadcast notifications, reincarnation of important events, and confirmation of personal information; and become effective for corporate business contacts, customer relations ^ management, e-commerce succession and testimony, and effective management of community events ^ With. The instant transmission system platform of the present invention can link to the Internet in real time, and can perform one-to-many (person) broadcast and many-to-one (person) broadcast in real time through voice message packets made by telephone or voice conversion by e-mail text. ) Reply, in which the messenger can be classified by the group or circled object preset by the messenger. Continuing the above, the instant messaging system platform of the present invention is linked to the Internet, where the mail server can immediately detect the newly sent e-mail and perform voice conversion, and then make a call to the recipient to convert the e-mail content Read them one by one, while the system can continue to actively track to ensure that the content of the message has been delivered to the recipient; and the recipient can use voice or buttons to reply to the items that need to be answered in real time, allowing both parties to process the message more quickly and efficiently. Among them, the voice conversion processing technology for real-time transmission of the f system platform is judged and processed by the control and calculation engine located on the server side, and the text message is transmitted through the telephony and telephone integration technology (CT I) technology or interaction

200531518 V. Description of the invention (4) Voice response (I VR) technology or speech synthesis (TTS) technology is used to complete the conversion, and the original text message is converted into a voice message to be sent accurately; when the message is sent, it will be combined with the telecommunications operator and the telephone. Customer service centers and Internet service providers have the resources to allow messengers to use only e-ma i 1 text through voice synthesis; or call service center staff to convert to natural voice messages; or directly personalize by phone Voice and other three methods are transmitted in real time through the Internet and communication networks. In a round-trip communication process, one-to-many contact and many-to-one reply are completed. Regarding the detailed description and technical content of this creation, I will now clarify the following in conjunction with the diagram description: [Implementation method] First, please also refer to "Figure 1" at the same time. The picture shows the concept of the instant transmission system platform. The so-called real-time transmission system platform is a system platform that transmits the text message or voice message of the messenger through a server, and can directly transmit the message by natural voice or computer mixed sound, and the receiver can use The portable receiving device receives it; afterwards, the receiver can reply by voice or key input. The speech processing technology applied to the system platform is accurate through computer and telephone integration (CTI) technology or speech synthesis (TTS) technology, and interactive voice response (I VR) technology applied to the questionnaire questioning mechanism. Send text messages as voice messages. Among them, computer and telephone integration (CT I) technology can be combined with telecommunications operators or the Internet

Page 10 200531518 V. Description of the invention (5) '— Existing resources of Internet service providers, such as customer service centers, allow messengers to use e-ma i 1 text messages to convert voice messages into voice messages through customer service OEM or by The server performs speech synthesis (TTS); or directly makes a "personalized" speech coffin by phone, so that the text message or the 5 voice message is transmitted through the system's flat management and transmission mechanism, and the voice is the main The medium of communication. 'Please refer to "Figure 2" again, which is a schematic diagram of the signal processing flow of the real-time transmission system platform ~, which shows that the user can use the terminal device to transmit signals. The terminal device It can be a personal computer, a notebook brain, a personal digital assistant (PDA), a mobile phone, or a telecom, and 1 „can be connected to the Internet or transmitted through the first type of telecommunication architecture, which is more applicable than the present invention. Terminal device; when the signal passes through the input terminal, the sentence is hard and falls on the receiving interface of the real-time audio system platform, then it is divided into the original structure of the text shoulder, style & w, and then transmitted to The server is processed by the engine, and the message file is formed into a complete packet by the processing of the engine. You < ^ selected to integrate the message through the (CTI) computer and telephone integration technology or computer synthesis sound and (I VR) interactive voice response technology ~ Turko via (CTI) computer and phone integration technology can generate CTI significant one, one-to-one call customer service center conversion and as an output terminal, voice, 't 理' if via ( TTS) Computer-synthesized voice and (iVR) interactive two = pass = 'j is processed through the computer dialing card (Dialing Card) = dial-out call, the voice message is rotated out; the recipient can benefit from receiving , And reply with a click or a simple key, and complete the message conversion, sending, and replying process of Θ ^; but its receiving device: ς technology can be a mobile phone or a fixed phone, or for example; :: 音

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5. The terminal equipment of the invention description (6) can also be used. In addition, a contact database (Dia 1 ing List) database is set in the system platform to store the contact information of the recipient, such as: phone number, e — ma i 丨 address, etc .; and the communication and communication records, It is used as the main source of reference when the telephone customer service center or computer dial-up card wants to output contacts. Please refer to "Figure 3" again, which is a schematic diagram of a community activity use example of the instant messaging system platform of the present invention. The instant messaging system platform includes a website / mail server, a control computing engine, and Voice server and a telephone customer service center, where the website / mail server includes a website and mail delivery server (W eb / Mai 1 Servers) that provides a message receiving interface, and a database that stores delivery lists and communication records (( Database), via e-mail or mobile phone, the messenger sends text or voice messages produced by him to this instant messaging system platform, and then classifies them in real time through the Internet and the Public Service Telephone Network (PSTN) The customer group simultaneously performs one-to-many broadcast and many-to-one reply; after the receiving community receives and responds, it responds to the original messenger via the Internet to complete a messaging process with voice messages as the main body. Websites included in the monthly θ system platform:

Servers (Web / Mail Servers), linked to the Internet, can host =, newly sent e-mail, and dial the number via the aforementioned (Diallng Card) or telephone customer service center,碹: Ξ: Γ reads the content aloud, and at the same time the system will continue to actively catch up with: sub; the content of the piece can be communicated to the recipient, and the recipient can use ear sounds to reply to the items to be answered faster and more efficiently Processing news

200531518 V. Description of Invention (7)

Following the above, please refer to "Figure 4 / shown again, which is another schematic diagram of the use case of the instant messaging system platform of the present invention for mobile e-commerce transaction confirmation. The same as the aforementioned instant messaging system platform includes: website / mail The server, control computing engine, voice server and telephone customer service center also send text messages to the instant messaging system platform via e-mail, and then make voice commercial messages through the voice server or telephone customer service center. The targeted target customer group of the category performs one-to-many broadcasting simultaneously; after the customer group receives the marketing information with the handheld device, it contacts the marketing service agent via the Internet to conduct transaction authentication and identity confirmation, and the transaction details or customer opinions are then sent by the marketing service agent The operators responded to the original suppliers in batches and completed a marketing and transaction record based on voice messages. Among them, the transaction authentication performed by the marketing service agent can use the identification and encryption mechanism installed on the real-time transmission system platform to use voiceprint comparison or the confirmation of cipher words and passwords to achieve the identification and cancellation of orders. Protect the confidentiality of data between receiving customers and marketing service agents.

See also "Figure 5", which is a diagram of the application service market structure provided by the instant messaging system platform of the present invention. The service orientation of the instant messaging system platform of the present invention can be roughly divided into two, one is the transaction and service market (business type), the other is the community and communication market (personal type); and the transaction and service market (business type) Type), the application examples provided are as follows: 1. Customer Service: Provides marketing service information for suppliers' members, customers, and potential customers.

Page 13 200531518 V. Description of the invention (8) 2. Business contact: Business or commercial information notices and status reports applied to enterprises. 3 · Order processing: Confirmation and cancellation of transaction orders applied to messaging suppliers. 4. Market survey: With one-to-many transmission and many-to-one response characteristics, it can be used for market opinion survey. Examples of applications provided in the community and communication market (individual) are as follows: 1. Schools: used for the connection between teachers and parents, or between students. 2 · Community / Society: It is used for the release of information in the group, or the contact between members and members. In view of this, the scope of application of the instant messaging system platform of the present invention is quite broad, and it is sufficient to provide another practical connection option for the messenger. The industries it can integrate are also quite extensive. As shown in "Figure 6", it is a schematic diagram of the service industry integrated by the instant messaging system platform of the present invention. In the areas that have provided corporate institutions and online communities, the resources of Internet service providers are used; mobile commerce transaction services provided by marketing agents, plus call center, voice technology providers and telecommunications providers as system platforms Backed by an integrated link service of the first type of telecommunications and the second type of telecommunications operators, one-to-many instant voice contact and many-to-one instant message φ reply can be completed, and voice personal calendar, message broadcast, Functions such as notification of important events and confirmation of personal transaction information; become a useful tool for mobile business secretaries, customer relationship management, e-commerce, and community event management. Based on the above, the disclosed structure and examples are just for the convenience of this creation.

Page 14 200531518 V. Description of the invention (9) The examples are not intended to limit the scope of this creative implementation. That is, all equal changes and modifications made in accordance with the scope of the patent application for this creation are covered by the scope of this invention patent. [Brief description of the icon] Figure 1: It is a conceptual diagram of the instant transmission system platform. Figure 2: It is a schematic diagram of the signal processing flow of the instant messaging system platform. Figure 3: It is a schematic diagram of the community activity use example of one of the instant messaging system platforms. Figure 4: Another example of the instant messaging system platform for mobile e-commerce transaction confirmation. Figure 5: The application service market structure provided by the instant messaging system platform. Figure 6: The service industry integrated for the instant messaging system platform Figure 0

Page 15 200531518 Brief description of the drawings Figure 1: It is a conceptual diagram of the instant transmission system platform. Figure 2: It is a schematic diagram of the signal processing flow of the instant messaging system platform. Figure 3: It is a schematic diagram of the community activity use example of one of the instant messaging system platforms. Figure 4: Another example of the instant messaging system platform—a schematic diagram of a use case for mobile e-commerce transaction confirmation. Figure 5: The application service market structure provided by the instant messaging system platform. Figure 6: Schematic diagram of the service industry integrated by the instant messaging system platform.

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Claims (1)

200531518 VI. Scope of patent application — ~ ---- [Scope of patent application] 1. An instant messaging system is used for transmitting text messages or voice messages. The group is the core system platform, and it is directly converted into: = server network to make contact, and the receiver can use the voice connection = telecommunication reception, and then the receiver can then use the receiving device to voice ^. The method to confirm or answer; text input. The instant messaging system platform includes at least a website / mail server, including a website and mail server (Web / Mai 1 Servers) that provide a message receiving interface. For the messenger J to receive the original text or voice message here in March b; a voice server containing a control calculation engine that processes text messages · Those who convert to voice messages and output voice messages; ^ A negative database (D atabase) 'is the storage and transmission list and communication recorder · where the messenger via the instant messaging system platform's website / mail server is, voice server And database, converting or transmitting the e-mai 1 text of the courier or the personalized voice message packet produced by the courier, and real-time one-to-many (person) simultaneous messaging broadcast through the public service telecommunication network; After receiving, it can reply to the courier in a many-to-one (person) manner through various telecommunication devices through the telecommunication network and the Internet, completing a complete round-trip communication process with voice messages as the main body. 2 · If the first scope of the instant patent system of the patent application is claimed, the voice server includes at least one control calculation engine. The control calculation engine mainly forms a complete package of text or voice message files. Make Page 17 200531518 6. Scope of patent application The user chooses to process the message through computer and telephone integration technology, interactive voice response technology or computer synthesis technology, and then send the voice message. 3. If the scope of the patent application is the first instant messaging system platform, where the terminal device is hardware that links the Internet or telecommunications network, it can be a personal computer, a notebook computer, a personal digital assistant (PDA), Mobile phone users or Tribune Telecom with key network capabilities. 4 · The instant messaging system platform described in item 1 or 3 of the scope of patent application, in which the terminal device can be connected to the hardware of the first type of telecommunication architecture, which can be a mobile phone or a fixed phone. 5. If the scope of the patent application is the first instant messaging system platform, the receiving device may be a mobile phone, or a fixed phone, or it can provide the receiver _ listener to the voice message. 6. The instant messaging system platform as described in the first patent application scope, wherein the receiving device may be the implementer of the terminal device. 7. If the scope of the patent application is the first or second instant messaging system platform, the voice server contains at least a control calculation engine, which uses the technology of computer and telephone integration to transfer the text message to be transmitted to the telephone customer service center for display. Interface, and then convert the text message into a voice message by the customer service specialist and output it to the receiver. 8. As described in item 1 or item 2 of the patent application scope, the instant sound transmission system is flat, and the interactive voice response technology or computer synthesis technology can be dialed by a computer (D ia 1 i ng C ard) Automatically make a call to send a voice message to the recipient. 9. If the scope of patent application is the first instant messaging system platform, where the voice server Page 18 200531518 6. The scope of the patent application server includes at least a control computing engine, which is the processing of interactive voice response technology and computer-synthesized technology, and converts text messages into interactive voice response options or computer-synthesized voice messages. Then use the computer dial-up card to output the voice message to the receiver. 10. The instant messaging system platform as described in item 1 of the scope of patent application, in which the call center interface can be used by the call center answering personnel or the telephone secretary as a mediator for contact. Page 19