RU57998U1 - TRANSMISSION TRANSFER SYSTEM - Google Patents

Abstract

The utility model relates to communication systems for ensuring the transmission of information in different languages. The problem solved by the proposed utility model is the creation of a system of consecutive and simultaneous voice translation from at least one foreign language to another and vice versa, with the ability to connect, if necessary, to a voice translation session between multilingual user users who are also specialists from any field of professional activities. The solution to this problem is ensured by the fact that the online translation system, including a communication center with a subsystem for monitoring and accounting for payments and a network of communication channels with subscriber receiving and transmitting end devices, according to the utility model, uses an intelligent software and hardware complex (IPAC) as the communication center, equipped with an interactive system of voice interaction (Interactive Voice Response System or IVR) with subscribers, made with the possibility of connecting to public telephone networks, the Internet with phones, as well as to mobile and satellite communication networks, through which the IPAC is connected with receiving and transmitting subscriber end devices located at least in two groups of subscribers, one of which is a service group in the form of translators and consultants-specialists for performing information linguistic services, and the other for subscriber users, moreover, in communication sessions between user subscribers, their subscriber receiving and transmitting end devices are connected to (IPAC) with the possibility of Strongly simultaneously connect through the same IPAK subscriber devices translators and consultants-specialists from a caller group for the provision of services to users the ability to receive expeditious transfer negotiations and, if necessary, seek advice from the subscribers of the service group to each communication session. In system variants, for calling an interpreter and / or consultant, encoded numbers are used, the codes of each number of which contain information about the user-user, including the type of language and the tariff plan for paying for services; IPAC is additionally equipped with a subsystem for recording negotiations with the possibility of recording negotiations with providing the parties to the negotiations with printouts of negotiations with the translation of their contents; in case of use during negotiations between the subscriber-user and his interlocutor of mobile or radio communications.

Description

The utility model relates to communication systems for ensuring the transmission of information in different languages.

The prior art system, including a communication network for transmitting messages to the subscriber in different languages. In particular, this network may be mobile, for example a GSM network.

In this system, the selection of messages is carried out by dialing the message number, consisting of a fixed part of the digits to determine the type of message and from the variable part of the digits to select a specific message language. If a specific language is unavailable, a pre-selected specific language is used as the message language. The data for the selected language is constantly assigned to this subscriber and recorded in his reference location register. The reference location register centrally stores data of a large number of subscribers. If more than one language is recorded, a replacement language may be selected if the selected language is not available. The language selection data is transmitted to the temporary register of the corresponding transmitting station of the communication system, which currently serves the subscriber. In the case when the subscriber moves from one transmitting station to the coverage area of the second transmitting station, the data is stored in the temporary register of the second transmitting station, see DE No. 4430991.

However, in the above system, the subscriber is not able to easily specify his language selection data. In addition, situations often arise when language selection data does not enter the corresponding message device due to incompatible systems or other transmission problems. In this case, the message device cannot transmit the message in a language intended for the subscriber.

Also known is a communication system for providing messages in different languages, comprising: a transmission device, two communication devices, a device for storing a list of two preferred languages, each of the lists being assigned to one subscriber, a device for providing messages in different languages, and a user input device / corrections is intended for recording a list, a storage device, retrieving and displaying a list from said storage device, each of the subscriber input devices of the correction includes a means for entering sequences of numbers or symbols, and means for displaying a list, wherein the list assigned to the subscriber is transmitted between said communication devices or other blocks of the communication system during a connection or during an existing connection, and a message device including means for determining

for selecting, in accordance with the sequential order of languages in the list, the first language available in one message device and for initiating that the message is transmitted to one of two communication devices in the selected language, see RU No. 2185036, 02,

However, the described system is intended only for the translation of short service messages and cannot be used for voice translation in synchronous or sequential modes.

The closest analogue, chosen as a prototype, is an information service system, including the Translation Center subsystem for translation from one language to another, the subsystem "Sound transmission of texts in the language requested by the client", interconnected by communication channels, the "Telecentre" subsystem, the subsystem “Synchronization of audio and video signals”, “Dialogue center for translating from one language to another and vice versa”, “Center for receiving and converting payments” and communication channels “Telecentre” - “Translation center”, “Telecentre” - “Synchronization of audio and video signals”, “Sound transmission of texts in the language requested by the client” - “Synchronization of audio and video signals”, “Center for receiving and converting payments” - “Translation center”, ”,“ Center for receiving and converting payments ”-“ Dialogue center for translation from one language to another and vice versa ”, see RU No. 35048, Н 04 М 3/50, 03.

The disadvantages of this system are the subscriber’s attachment to the location of the receiving equipment, as well as inefficiency due to the high cost of operation since the system provides for the lump-sum availability in a certain place of a large number of qualified translators, including translators from rare languages. In addition, for a foreign subscriber, identification and data messages of language choice are difficult. Inability to connect other translators and specialists to the communication session. The lack of the ability to quickly select multilingual combinations, as well as the quick choice of a professional language level. Also, in cases where subscribers are in different countries, information system incompatibility situations arise and language selection data does not arrive at the appropriate device or due to other transmission problems, for example, overloaded communication lines or due to time zone differences. In these cases, the system does not transmit messages.

The task to which the proposed utility model is directed is to create a system of consecutive and simultaneous voice translation from at least one foreign language to another and vice versa, with the possibility of connecting, if necessary, also specialists from multilingual user users to the voice translation session any sphere of professional activity.

The solution to this problem is ensured by the fact that the online translation system, including a communication center with a subsystem for monitoring and accounting for payments and a network of communication channels with subscriber receiving and transmitting end devices, according to the utility model, uses an intelligent software and hardware complex (IPAC) as the communication center, equipped with an interactive system of voice interaction (Interactive Voice Response System or IVR) with subscribers, made with the possibility of connecting to public telephone networks, the Internet with phones, as well as to mobile and satellite communication networks, through which the IPAC is connected with receiving and transmitting subscriber end devices located at least in two groups of subscribers, one of which is a service group in the form of translators and consultants-specialists for performing information linguistic services, and the other for subscriber users, moreover, in communication sessions between user subscribers, their subscriber receiving and transmitting end devices are connected to (IPAC) with the possibility of Strongly simultaneously connect through the same IPAK subscriber devices translators and consultants-specialists from a caller group for the provision of services to users the ability to receive expeditious transfer negotiations and, if necessary, seek advice from the subscribers of the service group to each communication session.

In system variants, for calling an interpreter and / or consultant, encoded numbers are used, the codes of each number of which contain information about the user-user, including the type of language and the tariff plan for paying for services; IPAC is additionally equipped with a subsystem for recording negotiations with the possibility of recording negotiations with providing the parties to the negotiations with printouts of negotiations with the translation of their contents; if during negotiations between the subscriber-user and his interlocutor of mobile or radio communications (satellite phone) one telephone, the subscriber-user can also be connected to the interpreter of his choice via IPAC; for the convenience of negotiations, auxiliary standard means and telephone functions can be used the subscriber’s device: “hands-free” or “conference-call” functions or a communication headset, for example, in the form of a wired or wireless headphone or by simply transferring bodies Background from the subscriber to the other party and vice versa.

The technical result when using the proposed system is to provide the ability to connect to a communication session during negotiations of user-translators or translators, the ability to independently combine the translation languages, as well as independently select and connect other specialists to the communication session. In addition, there is the possibility of

the desire of the subscriber-user (customer) to record negotiations on the hard drive, followed by providing the user (customer) with the text of the negotiations with translation in writing.

The utility model is illustrated by drawings, where: in Fig.1 schematically shows the proposed system; figure 2 - symbols used in figure 1; figure 3 conditionally shows various means of communication in the form of end transmitting and receiving devices.

The communication center in the form of an intelligent software and hardware complex (IPAC) is produced by Vulcan, under the labeling the RUBIN Call Center, which is an independent solution that is not tied to any equipment, see Copyright © 2003 www.callcentreworld.ru, published 10 -02-2006, RUBIN Call Center is designed to provide full support for the technology of receiving and processing calls, both incoming and outgoing, including: automatic call distribution, queuing of calls and operators, support for an unlimited number of groups of operators s, call routing on a variety of parameters, forwarding, data transfer, along with the call, priority support, the VIP-service, etc. (To use the RUBIN Call center in the proposed utility model, a specially modified software and hardware complex (IPAC) is used, see below).

The quick translation system includes a communication center in the form of an intelligent software and hardware complex (IPAC) 1 with an interactive voice interaction system (Interactive Voice Response System or IVR) with subscribers 2, subsystems for monitoring and accounting for payments 3 and recording conversations 4. IPAC 1 is connected to public telephone networks, Internet networks, as well as to mobile and satellite communication networks, conventionally shown in pos. 5, forming a network of communication channels with subscriber receiving and transmitting end devices 6, which are equipped with system subscribers A ₁ -A _N; Ab ₁ -Ab _N. and P ₁ -P _N. Standard mobile and landline radiotelephones, as well as IP telephones, with standard functions — conference calling, speakerphone, and communication through a wired and wireless headset (headphones) can be used as receiving and transmitting subscriber end devices. The proposed quick translation system is made with the ability to connect to the group of user subscribers Ab ₁ -Ab _N and the service group in the form of subscribers of translators P ₁ -P _N and subscribers of specialist consultants A ₁ -A _N , which can be located in different countries and different time belts. The service group operates around the clock and in a specific schedule for the provision of voice translation services due to a specific schedule and continuous recognition and automatic connection and disconnection of translators and specialists, as well as automatic call forwarding / calls from a busy

translator numbers to a free translator number in the language selected by the user-user.

The online translation system works as follows.

Subscribers-users get familiarization with the list and cost of services from the media, for example: on the Internet site or WAP website of the service or by phone of a certificate about the work of the service. On the Internet or WAP site, the subscriber-user gets acquainted with the rules of the voice translation service and selects the items of interest to him, and also chooses a cash or non-cash form of payment for services. After the settlement of forms of payment, each subscriber user receives his own individual number (PIN). This number, in encoded form, contains a key to enter the system. In addition, each user subscriber receives a detailed list of services with numbers and codes for connecting the necessary translators and consultants. When a user-user dials a connection number with the system, he connects to IPAC 1, which notifies the subscriber about the connection. Then the subscriber enters the identification / individual number (PIN-code) assigned to him and goes into tone mode and dials the variable part of the number, consisting of the number of the language of the translation in which to negotiate, and the numbers of the translator and / or consultant, which should be included in communication session. At the same time, due to the constant and variable parts of the number, IPAC 1 receives information about the necessary language combination for translating messages of user users. In accordance with the language combination, IPAC 1 connects a free translator in the translation language selected by the user as a user from the group of on-line translators who are included in the communication session, including through the use of the “conference call” function in their phones by user subscribers shown in pos. 7. At the same time, at the request of subscriber users, their negotiations can be recorded on the hard drive with the provision of a confidential printout of negotiations in written form to negotiators, which is sometimes necessary during important negotiations and can be considered the main document in disputes in the event of claims to the translator by the subscriber user (customer). If there is a need for a special translation (technical translation), for example, when communicating with doctors, subscribers can connect a medical consultant and translator with the appropriate level of professional translation. The subscriber user can also connect via IPAC directly to the translator (without specifying another subscriber). This is necessary in cases when the subscriber-user is in a foreign country and he needs the service of a translator to communicate with a foreign language environment. In these cases, after dialing in which there is no number of another user subscriber, but

contains the choice of language; The device gets the opportunity to communicate with a foreign language interlocutor in a sequential translation mode, and also, if necessary, get advice, for example, on legal issues.

Using the proposed utility model will provide an opportunity to overcome language barriers in the communication of multilingual subscribers.

Claims (5)

1. An online translation system, including a communication center with a subsystem for monitoring and accounting for payments and a network of communication channels with subscriber receiving and transmitting end devices, characterized in that the intelligent software and hardware complex equipped with an interactive system for voice interaction with subscribers is used as a communication center, made with the possibility of connecting to public telephone networks, Internet networks, as well as to mobile and satellite communication networks, through which I mention this complex is connected by a network of communication channels with receiving and transmitting subscriber end devices located at least in two groups of subscribers, one of which groups is a service group in the form of translators and specialist consultants, and the other - user subscribers, and communication sessions between users-users, their subscriber receiving-transmitting end devices are connected to the said complex with the possibility of simultaneously connecting through the same complex of subscriber devices translators and consultants from the group of service subscribers, providing for subscribers-users the opportunity to receive operational consecutive or simultaneous translation of negotiations and, if necessary, to receive consultations from subscribers from the service group in each communication session. 2. The system according to claim 1, characterized in that for calling the translator and / or consultant, encoded numbers are used, the codes of each number of which contain information about the user subscriber, including the type of language and the tariff plan for paying for services. 3. The system according to claim 1, characterized in that the software and hardware complex is additionally equipped with a subsystem for recording negotiations with the possibility of providing the parties to the negotiations with printouts of negotiations with a translation of their contents. 4. The system according to claim 1, characterized in that in the case of using mobile or radiotelephones for negotiations between subscriber users, they are connected to the software and hardware complex using the standard conference call function of these phones. 5. The system according to claim 1, characterized in that in case of using one mobile or radiotelephone for negotiations between multilingual users, it is connected to the software and hardware complex using the standard telephone function — speakerphone or communication headset, for example, in the form wired or wireless headphone.