RU117210U1 - SYSTEM FOR ORDERING GOODS AND / OR SERVICES BY MEANS OF MOBILE PERSONAL SUBSCRIBER'S DEVICE OF CELLULAR COMMUNICATION (SERVICE) - Google Patents

Abstract

1. Self-learning system for ordering goods and / or services by means of a mobile personal subscriber device of cellular communication (SERVISPHONE), equipped with protection against unauthorized use and configured to authenticate the sender and cryptographic protection of data transmitted and / or received via open channels (OC), containing (system) closed data transmission channels (ZKPD), processing server (PS), digital certificate distribution server (SRTSS), distribution server (SRS) of scripts for I / O control and input processing SERVISPHONES (SUVVOV), made with the ability to download new or updated SUVVOV in SERVISPHONE, means of cryptographic protection of data (ACS) and gateways for docking with OK, interconnected (all of the above) in a single information space by means of ZKPD and OKPD with the possibility of encrypting data (by means of ACS) transmitted through OKPD, which (the system) is made with the possibility of accumulating and processing bundles of data on the field the SERVISPHONE at certain points in time and about the place and time of the provision of services and / or the provision of goods by the performers, as well as the possibility of comparing this information. ! 2. The system according to claim 1, in which the SERVISPHONE and / or PS are made with the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or other event requiring the personal presence of the customer, into the personal schedule customer, and (with the possibility) formation of a database on the location of the customer at known times (personal schedule of the customer). ! 3. The system according to claim 2, in which the SERVISPHONE and

Description

FIELD OF TECHNOLOGY TO WHICH A USEFUL MODEL IS

A group of utility models relates to meeting the vital needs of a person in the field of electronic commerce and information technology and can be used to independently place orders for the provision of goods and services.

BACKGROUND

A known system for the automated provision of a variety of services in a telecommunication network using the IVR service, comprising a hardware-software complex, connected via at least one telecommunication network with terminal means of communication of message authors and / or service providers and / or information sources, including a multi-level voice menu system including the IVR module (Interactive Voice Response); a multi-level voice menu system is connected to a message server, including means for receiving, processing and storing voice messages, means for forming a menu and message sequence. The switching module associated with the IVR module provides the connection of the terminal means of communication of users with the terminal means of communication of message authors and / or service providers and / or information sources. The IVR module includes a means of reproducing audio files, configured to rewind and scroll files while listening to forward and backward; means for storing voice messages and means for storing voice menus through switching means are associated with means for reproducing sound files and a switching module (RF patent for utility model 96206). A disadvantage of the known device is that the choice of services is carried out in session mode and requires a long continuous connection. On the one hand, this does not allow the system to be used in transport, when communication can be interrupted periodically and significantly increases telephone network traffic, and on the other hand, it increases the switched network traffic and operating costs.

A well-known automated system for searching, selecting and placing orders for the provision of services for downloading electronic resources, consisting of a terminal connected to an order processing center including a settlement system with visitors, characterized in that the terminal is equipped with a system equipped with a selection block for selection and search criteria , a unit for selecting loading objects, and is connected via appropriate buses to a resource database and order shaper (RF patent for utility model No. 55173). A disadvantage of the known system is the lack of mobility.

There is a method of personal automatic access to heterogeneous e-commerce services, characterized by the use of a server for service delivery managers (SMPU), which creates a personal gateway for each user - a programmable service manager (PMU), which provides the following steps when interacting with a user: registration, during which a fix occurs (record in the database / data) of one-to-one correspondence of identifiers (numbers) of the user's electronic wallet, the electronic wallet of the PMU and e the electronic wallet of the service provider, as well as filling out the electronic access forms offered by the service provider interface (ISP), activation of the ISP, in which the request is sent to the ISP through the PMP in order for it to start providing the service / product, with this being a necessary condition for the PMP to The process of interface activation is the transfer of a certain amount from the user's electronic wallet to the PMU electronic wallet, the consumption of the service / product, in which the PMU acts as a gateway between the IPP and the user interface (IP) (RF patent for the image Gender No. 2303810). The disadvantage of this method is that the user needs to remember the place, time and duration of the services provided, which increases the likelihood of errors.

SUMMARY OF THE INVENTION

The terms and expressions used in this text are given the following meanings:

“Services” refers to any services that do not require the personal presence of the user at the place of service, at least at the stage of placing an order and / or giving an order (consumer expressing consent to the provision of services), in particular, banking services, telecommunications and telematic services , transport services, information services, travel services, courier delivery services, Internet auction services, digital television services, ad placement services, food delivery services, hotel services and insurance services, retail sales over the Internet, public services, urban public transport services and reservation services.

"Contractor" refers to the party providing services, performing work or providing goods to the customer.

“Group of interconnected goods and services” refers to such a group of goods and / or services that is of interest to the customer only if all goods and services combined in the group are received (on the principle of “all or nothing”).

“Group of dependent goods and services” refers to a group of goods and / or services in which the customer’s interest in receiving goods and services depends on whether another service was provided or another product was purchased (the “all or nothing” principle applies to a certain order of provision to the customer of goods and / or services included in the group).

“Transaction” or “consumer transaction” refers to the set of stages and / or actions, in particular the stages of the provision of services, which (transaction) is considered to be successfully completed only if each of the stages is successfully completed. The same mutatis mutandis applies to the acquisition of goods.

"Means of determining the location" refers to any means by which determine the location of the mobile object. GPS, GLONASS, A-GPS technologies, various methods based on the use of stationary cellular base stations with a known location can be used to determine the location.

“Server” refers to a software and / or hardware complex that performs certain functions in an electronic environment, primarily, receiving, processing and disseminating data.

A “gateway” is a software and / or hardware complex that interfaces homogeneous or heterogeneous channels or data distribution protocols.

“Closed data transmission channels” refers to such data transmission channels, the unauthorized connection to which for the interception of messages by third parties is either not technically feasible or difficult.

“Open data transmission channels” refers to such data transmission channels that are accessible to a wide range of people, in particular, the world wide Internet and cellular networks.

The rest of the terms and expressions are given the usual meaning for their context, known to specialists in this field.

The objective of this group of utility models is to reduce the time it takes the customer to place an order for a product and / or service, taking into account its location at the time of the order, and its (customer's) predicted location in the future.

One of the technical results of this group of utility models (common to all utility models from this group) is to reduce the number of errors in planning a personal schedule, to reduce the time required to make decisions about ordering a product or service, and in the possibility of a customer choosing an executor depending on his (customer) of the current location, in reducing the number of identity checks of the customer, which is required for remote ordering of goods or services from several performers.

Another technical result is the creation of a single, accessible to all interested parties (customer and all contractors), information space containing information about the payment of goods and / or services by the customer, about his current and planned location at known points in time, about the combination of goods or services in user transactions, about the possibility of execution of the order by the co-executors, about the refusal of the co-executors to execute the order, about unplanned changes in time or at the place of the customer’s services m and / or collaborators; all this increases the responsiveness and allows you to automate the reactions of all interested parties to unplanned actions, and thereby avoid or minimize negative consequences (for example, instead of goods and / or services of one contractor, goods and / or services of another contractor may be offered, and contractors can quickly make changes to their service schedules in case of impossibility of the customer's appearance).

An additional technical result is that the personal nature of the SERVISPHONE removes the need for preliminary verification of the identity of the performer and registration in automated information systems.

Another additional technical result is that the combination of authentication and access to services, including banking, in a single personal device allows users to reduce the time gap between the time of payment and the beginning of the provision of services.

This combination also allows you to almost simultaneously order goods and / or services of artists located at a considerable distance from each other, because payment or identification does not require the personal presence of the customer at the place of service and / or at the place of receipt of the goods.

The possibility of combining goods / or services into groups allows you to organize prompt automatic notification of performers about the customer’s refusal to execute a consumer transaction, if it cannot be successfully completed. For example, if for some reason the air transportation service from point A to point B was not provided on time, then the taxi service to automatically deliver the customer from point B to point C may be automatically informed of the refusal.

The self-learning system allows you to reduce the time it takes the customer to search for goods and services, the acquisition of which does not require him to significantly change the regular routes and work schedule.

A self-learning system can reduce the likelihood of a customer error, taking into account the previously planned schedule of events requiring a personal presence at a certain time in a certain place. For example, when ordering service 1 in paragraph 1 from 10:00, the duration of at least 30 minutes, the system will warn the user about the impossibility of ordering service 2 in paragraph 2 at 10:25, and at 10:40 if the user’s set speed does not allow him move from point 1 to point 2 in 10 minutes.

These technical results are achieved due to the fact that the first utility model, namely, a self-learning system for ordering goods and / or services through a mobile personal cellular subscriber device (SERVISPHONE), is equipped with protection against unauthorized use and is configured to authenticate the sender and cryptographic data, transmitted and / or received via open channels (OK), contains (system) closed data transmission channels (ZKPD), a processing server (PS), a distribution server Ancillary of digital certificates (SRTSS), a distribution server (CDS) of I / O control and input processing of SERVISPHONES (SUVVOV), configured to upload new or updated SUVVOV to SERVISFON, data encryption tools (ACS) and gateways for connecting with OK, connected between each other (all of the above) into a single information space by means of a data storage and communication system with the possibility of encrypting data (by means of a data storage system) transmitted via data transmission, which (the system) is configured to accumulate and process data bundles about the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by contractors, as well as with the possibility of comparing this information.

As will be clear to a person skilled in the art, the problem is solved due to the totality of the characteristics of the luminaire, while the aforementioned technical result is achieved mainly due to the presence in the system of means for determining the location and means of accumulating bundles of data about the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by contractors, as well as with the possibility of comparing this information.

To ensure the possibility of accumulation of such bundles, known hardware can be used containing general purpose electronic computers, programmable logic integrated circuits, processors, etc. However, these tools, as obvious to a specialist, will carry technical features that allow them to be used for this purpose. In particular, in the case of using programmable logic integrated circuits, these features are manifested in the very structure of the connections between the logical blocks that form during their programming.

The above system can be implemented in various forms of embodiment; Some of these forms are listed below.

In a private form, the execution of the SERVISPHONE system and / or the PS is made with the ability to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event requiring the personal presence of the customer in the personal schedule of the customer, and (with the possibility of) forming a database of the customer’s location at known times (personal schedule of the customer).

In one of the private forms of execution of the system, SERVISPHON and / or PS are made with the possibility of notifying the customer of the transfer by the executors of the time for the provision of the service, requiring the personal presence of the customer.

In yet another particular embodiment, the SERVISPHON and / or PS systems are configured to notify and / or warn the customer about conflicts in their personal schedule, in particular, about the impossibility of personal presence at an event in a certain place at a certain time if the venue of the event is unattainable taking into account the current location of the customer, either taking into account the place and time of the previously planned events, or it will become unattainable given the transfer of the place and / or time of the events carriers

In a private implementation form, the SERVISPHONE system is configured to alert the customer (reminder) of an approaching planned event.

In one particular implementation form, the SERVISPHONE and / or PS systems are capable of statistical analysis of data obtained using the SERVISPHONE and the formation of probability functions to predict the location and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHONE in the past and (his) current location.

In yet another particular embodiment, the SERVISPHONE and / or PS systems are configured to perform cluster analysis of data accumulated using the SERVISPHONE.

In another particular form of system execution, clustering is carried out according to the criteria selected from the group containing delays of the customer in certain places for long periods of time, SERVISPHON passes along a certain path on certain days of the week, orders certain goods and / or services on certain days of the week, orders certain goods and / or services in a certain sequence and the order of certain goods and / or services requiring personal presence, with a specific place of execution in a certain belt sequence.

In a private form, the execution of the SERVISPHONE or PS system is performed in such a way that when a customer selects one of the services, he is automatically offered to select a service from the list of services that are highly likely to belong to the same cluster as the selected service (auto-complete).

In one particular implementation form, the SURFWISPHON or PS systems are designed in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account the results of its probable future location, determined on the basis of cluster analysis.

In yet another particular embodiment of the system, said identification is carried out by checking the entered alphanumeric combination (ACC) for compliance with a predefined ACC.

In another particular embodiment of the system, open data transmission channels include the worldwide Internet, an automatically switched telephone network, a WiFi or Bluetooth standard wireless network.

In a private form of system execution, SERVISPHON is equipped with means for executing and processing SUVVS in XML format.

In one of the private forms of the system execution, the aforementioned sender authentication and cryptographic protection are implemented using the SSL / TSL protocol.

In yet another particular embodiment of the system, the exchange of messages between the MS and the SERVISPHON via an automatically switched cellular network is carried out using the GPRS protocol.

In another particular embodiment of the system, the SERVISPHONE is additionally equipped with a radio frequency tag with a customer identifier.

In a particular embodiment of the system, the RFID tag is capable of reading and writing additional information in such a way that, in addition to the identifier, the reader can read additional information and write additional information, in particular, on the number of previous readings.

In a preferred embodiment, the system is designed so that the user can select typical conditions for the provision of a particular service and establish additional selection and / or sorting conditions, or use the default selection and / or sorting conditions, and the system can offer a list of options (either optimal option, if any) corresponding to the specified selection conditions and sort it taking into account the specified sorting conditions and the distance from the current location of the customer and / or taking into account the remoteness of the location of the contractor from the likely location of the customer in the future at the estimated time of the provision of the service.

Even more preferably, when the system is designed so that the user can receive notifications of the appearance of the artist, corresponding to a given interval of the probability of the customer being in a certain place at a certain time, determined as a result of self-training of the system.

The system is preferably designed in such a way that the lists of alternatives are sorted depending on the current location of the customer or the cost of services, unless otherwise specified by the customer.

It should be understood that the system may have the features of any one or more of the above particular forms of execution, subject to the logical and technical compatibility of these features with the features of the system and with each other.

The second utility model relates to a system for conducting transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer, and (with the possibility) the formation of a database of the location of the customer at known times (personal schedule of the customer).

The third utility model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event requiring the personal presence of the customer in his personal schedule, as well as with the possibility of notifying the customer about the transfer by the executors of the time for the provision of the service, requiring his personal presence. The customer’s personal schedule can be generated automatically in the case when the customer’s personal presence at a certain place at a certain time is required to receive the ordered goods and / or services, or the customer can independently form and adjust his personal schedule using the SERVISPHONE.

The fourth utility model relates to a system for carrying out transactions containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer, in his personal schedule, as well as with the possibility of notifying the customer about the transfer by the executors of the time for the provision of the service, requiring his personal presence, and (with nost) notification and / or warning of the customer about the occurrence of conflicts in his personal schedule, in particular, about the impossibility of his personal presence at the event in a certain place at a certain time, if the venue of the event is unattainable given the current location of the customer, or taking into account the place and time holding previously planned events, or it will become unattainable given the transfer of the place and / or time of the events by the performers. The formation of a personal schedule along with the possibility of notification of unplanned events allows the customer and contractors to adjust their plans to reflect changes. For example, in cases where one of the contractors notifies that it is impossible to fulfill the order, an alternative contractor may be offered to the customer.

The fifth utility model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to statistically analyze data obtained using the SERVISPHONE and generate probability functions for predicting whereabouts and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current location. The formation of probability functions describing the probability of occurrence of events in a certain sequence allows us to predict the intentions of the customer and / or his location depending on the previous circumstances, which are the arguments of the probability functions. Probability functions can be used to simplify the use of the SERVISPHONE, in particular, to sort the menu items or alternatives offered to the customer, which reduces the time required by the customer to find the necessary functions in the SERVICE PHONE menu and select alternatives.

The sixth useful model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are configured to cluster analysis of data accumulated using the SERVISPHONE. Based on the results of cluster analysis, groups of the most common patterns of customer behavior can be identified that can be used, for example, to automatically generate a list of consumer transaction patterns. SERVISPHON and / or PS can be implemented in such a way as to automatically offer the integration of services into consumer transactions in order to keep all transaction performers informed about the progress of the transaction and unplanned actions of the customer and / or co-executors.

The seventh utility model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which clustering is carried out according to criteria selected from the group containing delays of the customer in certain places for long periods of time, the SERVISPHON passes along a certain movement path to certain days of the week, ordering certain goods and / or services on certain days of the week, ordering certain goods and / or services in a certain sequence and for order of certain goods and / or services requiring personal presence, with a specific place of performance in a certain time sequence. The identification of patterns of behavior allows you to create patterns of regular actions, that is, actions carried out with a certain frequency (for example, payment of utilities on certain dates of the month). Information about the user's regular movements can be (on a voluntary basis) used to bring contextual advertising on the Internet shown to the customer in accordance with his usual routes and the daily routine.

The eighth utility model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE or PS are designed in such a way that when a customer selects one of the services, he is automatically invited to choose a service from the list of services that are highly likely , belong to the same cluster as the selected service (auto-complete). Formation or sorting of the list of services in accordance with the results of cluster analysis can reduce the time required to order several services, often ordered together (and usually related to each other).

The ninth utility model relates to a system for carrying out transactions, containing a self-learning system or any of its private forms of execution, in which the SERVFISFON or PS are performed in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account its results probable future location determined based on cluster analysis. This reduces the time it takes the customer to select the most suitable alternative, taking into account the existing restrictions on the speed of the customer moving to the place of service and taking into account the previously accumulated statistical information about the customer's behavior patterns.

The tenth utility model relates to a system for carrying out transactions containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE is additionally equipped with an RF tag with a customer identifier, while the RF tag is made with the ability to read and write additional information in such a way that in addition to the identifier the reader has the ability to read additional information and write additional information, in particular on the number of previous reads oi. The ability to write and read information from / to the RF tag allows you to expand the functionality of the SERVISPHONE, in particular, use it to pay for travel in public transport.

The eleventh utility model relates to a system for carrying out transactions, comprising a self-learning system or any of its particular forms of execution, in which the SERVISPHONE is additionally equipped with a radio frequency tag with a customer identifier, while the radio frequency tag is configured to read and write additional information in such a way that in addition to the identifier the reader has the ability to read additional information and write additional information, in particular on the number of previous accounts titanic; said radio-frequency tag is made in such a way that it can transmit information about reading and / or data recorded during reading to the SERVISPHONE. Fixing the number of readings allows you to automatically calculate, in particular, the number of trips made by the user, and if SERVISPHON is used to make micropayments and the additional information contains data on the accumulated debt, this information can be quickly brought to the attention of the customer.

The twelfth utility model relates to a system for carrying out transactions, containing a self-learning system or any of its particular forms of execution, in which the SERVISPHONE and / or PS are made with the possibility of combining by the customer the goods and / or services into groups of dependent and / or related goods and / or services .

Due to this, it becomes possible to automatically refund payment if at least one product or service from an interconnected group of goods or services was not purchased by a consumer or at least one service from an interconnected group of goods or services was not provided to a consumer. It also allows co-contractors to notify each other and the customer about the impossibility of the transaction in full. For example, if the customer combines the delivery of lunch by the first performer and the spoon for lunch by the second performer, into a group of related goods and / or services, then if one of the performers fails to cope with the order, he can notify the other co-executor about the impossibility of fulfilling his part of the order and, thereby preventing or alleviating the adverse effects of a transaction failure. In a group of dependent services can be combined, in particular, such services, the execution of which depends on the possibility of further transaction. For example, a customer can combine into a group of dependent services, for example, service 1 of road transportation from point 1 to point 2 of taxi, service 2 of railway transportation from point 2 to point 3, and service 3 of air transportation from point 3 to point 4; in this case, if service 2 was not performed, the customer’s interest in the execution of the unfulfilled part of the transaction is lost.

The combination of goods and / or services into groups of interconnected or dependent goods and / or services allows the invented system to automatically offer the customer the most attractive contractor, depending on his location and the desired parameters of the proposal.

The ability to combine services into groups of interconnected or dependent services allows performers to offer loyalty programs that stimulate the user's preference when choosing an artist.

Also proposed is a method of preventing errors when ordering goods and / or services through a mobile personal mobile cellular subscriber device (SERVISPHONE), in which: they accumulate data on the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or the provision of goods by performers, and also with the possibility of comparing this information., accumulate data on the place and time of planned events (personal schedule), and when trying to order goods and / or services, when trying to appoint If an event requires the personal presence of the customer, and / or when the place and / or time of the event changes, the performers inform him of the conflicts in the personal schedule.

In a private embodiment of the method, the collision of the personal schedule is the impossibility of the personal presence of the customer at one or more events.

In another private embodiment of the method, the refinement of the personal schedule is carried out by sending a request to the customer with a request to confirm whether the place in which the user spends a significant amount of time is his work place and whether the route is repeated many times over on weekdays from work to work.

The system can be used, in particular, for making purchases in online and offline stores, for buying tickets for transport, tickets to cinema and theaters, for buying hot tours, for paying for restaurant services, for finding Near2me services. The system can be used to make prepayment, guarantee fees or booking fees. The system can be used to pay for information services, and to receive news, weather, time, traffic jams, to obtain cards, to receive paid certificates, to learn about the schedule for the provision of housing and communal services and about interruptions in the provision of housing and communal services services. The system can be used for making payments, money transfers, for paying financial services, obtaining loans, managing a bank account, and managing a portfolio in the stock market. The system can be used to automatically collect data about the user's credit history. The device can be used to inform dispatching services of housing and communal services about the occurrence of various kinds of problems, about traffic jams, about the commission of offenses. The system can be used to inform the user (customer) about the routes of public transport, taking into account his (customer) location. The device can be used to inform the user about the waiting time of the public transport route.

BRIEF DESCRIPTION OF THE DRAWINGS

Figure 1-12 presents a schematic representation of the stages of the operation of the SERVISPHONE

IMPLEMENTATION OF A USEFUL MODEL

A self-learning system for ordering goods and / or services involves the use of a SERVISPHONE. SERVISPHON is a mobile personal subscriber cellular communication device equipped with protection against unauthorized use and configured to authenticate the sender and cryptographic protection of data transmitted and / or received via open channels (OK). The SERVISPHONE is equipped with tools to determine its current location, for example, through the infrastructure of GSM cellular communication systems. The system contains closed data transmission channels (ZKPD), a processing server (PS), a digital certificate distribution server (SRTSS), a script distribution server (CDS) for I / O control and input processing of SERVISPHONES (SUVVOV), configured to download new or updated SUVVOV in SERVISPHONE, data cryptographic protection means (ACS) and gateways for docking with OK, interconnected (all of the above) into a single information space by means of a data storage and communication system with the possibility of data encryption (by means of data access), avaemyh IVLC through which (system) is configured to accumulate and process location data ligaments SERVISFONa at certain moments of time and the place and time of services and / or products of the performers, with the possibility of comparing these data.

In the process of its work, the system accumulates information about the locations of the SERVISPHONE at known times and about the user's actions with the SERVISPHONE. This information is subjected to statistical analysis, preferably cluster analysis, to identify patterns, such as the frequency (regularity) in the repetition of certain actions, or the repetition of actions in a certain sequence, to identify the usual routes, the dependence of the choice of customer routes on the day of the week and / or time of day, to identify jointly ordered goods and / or services. In addition, in the process of its work, the system continuously updates information about the place and / or time of the provision of services and / or the place and / or time of the provision of goods, so as to always have up-to-date and / or prognostic information on the availability of goods and / or services at any given time. When using the system, the customer first authorizes by entering the PIN code into the SERVISFON, after which he gets access to the choice of goods and / or services and the disposal of funds in a personal account. After selecting the goods and / or services of interest, the system compares the data on the current location of the customer and on the location of the provision of services or the provision of goods and offers the user exactly those performers whose location is least removed from the current location of the customer and / or from his route at the selected time.

The system is designed in such a way that notifies the user of unplanned actions of the executors, and also helps to prevent the occurrence of planning errors. In particular, the system can notify the customer of the impossibility of providing services requiring a personal presence at a certain time in two different places.

SERVISPHONE is used as follows. When turned on, the SERVISPHONE prompts you to enter the PIN code (Fig. 1), the user enters the PIN code as shown in Fig. 2, while the entered numbers are displayed on the SERVISPHONE screen with conditional (insignificant) characters, in order to avoid interception by third parties.

Alternatively, in order to avoid interception of the PIN code by recording the sequence of keystrokes on the SERVISPHONE keyboard, the PIN code is read by asking the user for individual randomly selected numbers of the PIN code, in particular, by sounding the request to enter the PIN numbers with a certain serial number through the SERVISPHONE speaker, for example, as follows: "enter the third, second, first, and fourth digit of the PIN code and the number seven." Or the PIN code can be checked upon request to enter the modulo difference between the digits of an arbitrary four-digit number and the PIN code, for example, "Enter the modulo difference between the digits of the PIN code and the corresponding digits of six thousand eight hundred and ninety-two." In the first case, if the user PIN is “1897”, then the following sequence of digits “98177” should be entered. In the second case, enter the number “5005”. Even if you intercept the sequence of entering numbers on the keyboard, the PIN code will be kept secret.

In the event of an error, the SERVISPHONE re-requests the PIN code from the user until the pre-set maximum number of attempts (for example, no more than three) is exhausted. At the same time, in order to avoid reading the EDS private key from the lost SERVICE, the algorithm for decrypting the private key with the PIN code is flashed into the FPGA controller (controller based on a programmable logic integrated circuit), and the EDS private key is stored in non-volatile memory in the form suitable for decryption by the specified an algorithm. The PIN verification algorithm is also flashed in the FPGA controller. The principle of operation of FPGA controllers does not allow reading information taken as a basis for the formation of logical connections inside it in accordance with the stitched algorithm. At the same time, in order to avoid reading the EDS private key from the lost SERVISPHON by selecting the PIN code, while checking the PIN code, the value of the EDS private key is placed in the SERVISPHON's volatile memory. At the same time, the EDS private key is erased from the permanent non-volatile memory. In case of successful input of the PIN code, the EDS private key is re-written to the permanent non-volatile memory, and if the pre-set maximum possible number of attempts is exhausted, the EDS private key is erased from the RAM, after which the SERVISPHONE becomes unusable. The same, mutatis mutandis can be implemented with IMEI SERVISPHONE.

SERVISPHONE is configured to change the PIN code by the user.

After successfully entering the PIN code, the SERVISPHONE using the GPRS protocol establishes a connection via a closed data channel with an automated transaction processing system (PS) and the bank server via closed data channels (ZKPD), the encryption is carried out using the public and private digital signature keys infrastructure, for example over SSL. After that, the SERVISPHON downloads information about the balance of the user’s accounts associated with the user’s EDS key from the corresponding database on the bank side. During user authentication, in addition to the EDS key itself, it can additionally be checked for its (key) correspondence to the SERVICE PHONE IMEI associated with it (key).

As shown in FIG. 3, after entering the PIN code successfully, the SURFWISPHON may display a greeting message. Information about the user account balance obtained as described above can be displayed at the top of the SERVISPHONE screen (see figure 4).

Activation of I / O and input control scripts is carried out, as well as access to other functions of the SERVISPHONE is carried out by selecting items in the main menu, for example, by pressing the navigation keys.

In one use case, in order to pay for mobile communications with money from a bank account, the user, as shown in FIG. 5, hover over the corresponding icon in the main menu, that is, selects the menu item “PAY INSTANTLY”, thereby activating the control scenario input-output and input processing for instant payment service. When executing the script, the SERVISPHONE automatically displays a submenu as shown in FIG. 6, and the user is prompted to select from among alternatives, for example, the MOBILE COMMUNICATION submenu item. As shown in Fig. 7, after selecting this menu item, the I / O control and input processing for the mobile services payment service is activated, after which a request to enter the phone number is displayed on the SERVICE phone screen. After reading the phone number (as shown in Fig. 8), the SURFISPHON automatically displays a request for a payment PIN code to access financial transactions and reads the input stream. If successful (as shown in Fig. 9), the script displays a request to enter a sum of money, and after pressing the confirmation button by the user, as shown in Fig. 10, it displays a message about the receipt of payment. The scenario on the closed data channel forms and sends to the bank server a request for making a payment transaction, and the amount displayed on the screen on the balance sheet is adjusted taking into account the expenses incurred, as shown in Fig. 12, and the SERVISPHONE returns to the previous menu section.

Claims (28)

1. A self-learning system for ordering goods and / or services through a mobile personal mobile cellular subscriber device (SERVISPHONE), equipped with protection against unauthorized use and configured to authenticate the sender and crypto protection of data transmitted and / or received via open channels (OK), containing (system) closed data transmission channels (ZKPD), processing server (PS), digital certificate distribution server (SRTSS), distribution server (SRS) of I / O control scenarios output and processing of input of SERVISPHONES (SUVVOV), made with the possibility of loading new or updated SUVVOV into SERVISPHON, cryptographic data protection means (ACS) and gateways for docking with OK, interconnected (all of the above) into a single information space through ZKPD and OKPD with the ability encryption of data (through ACS) transmitted through OKPD, which (the system) is configured to accumulate and process bundles of data about the location of the SERVISPHONE at known times and about the place and time of the provision of services and / or and the provision of goods by performers, as well as with the possibility of comparing this information. 2. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about any other event requiring the personal presence of the customer in the personal schedule customer, and (with the possibility) the formation of a database of the customer’s location at known times (personal schedule of the customer). 3. The system according to claim 2, in which the SERVISPHONE and / or PS are configured to notify the customer of the transfer by the executors of the time of the provision of the service, requiring the personal presence of the customer. 4. The system according to claim 3, in which the SERVISPHONE and / or PS are configured to notify and / or warn the customer about the occurrence of conflicts in his personal schedule, in particular the impossibility of personal presence at the event in a certain place at a certain time, if the venue the event is unattainable given the current location of the customer, either taking into account the place and time of the previously planned events, or will be unattainable given the transfer of the place and / or time of the events by the performers. 5. The system according to claim 1, in which the SERVISPHONE is configured to warn the customer (reminder) of the approaching planned event. 6. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to statistically analyze the data obtained using the SERVISPHONE and generate probability functions to predict the location and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current location. 7. The system according to claim 1, in which the SERVISPHONE and / or PS are configured to cluster analysis of data accumulated using the SERVISPHONE. 8. The system according to claim 1, in which clustering is carried out according to the criteria selected from the group containing delays of the customer in certain places for long periods of time, SERVISPHON passes along a certain path on certain days of the week, ordering a specific product and / or service on certain days weeks, ordering certain goods and / or services in a specific sequence and ordering certain goods and / or services requiring personal presence, with a specific place of execution in a certain time period features. 9. The system according to claim 1, in which the SERVISPHONE or PS is designed in such a way that when a customer selects one of the services, he is automatically offered to choose a service from the list of services that are likely to belong to the same cluster as the selected service (auto-complete) . 10. The system according to claim 1, in which the SURFWISPHON or PS is made in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted taking into account the results of its probable future location, determined on the basis of cluster analysis. 11. The system according to claim 1, wherein said identification is carried out by checking the entered alphanumeric combination (ACC) for compliance with a predefined ACC. 12. The system according to claim 1, in which the open data transmission channels include a worldwide Internet, an automatically switched telephone network, a wireless network of standard WiFi or Bluetooth. 13. The system according to claim 1, in which the SERVISPHONE is equipped with means for executing and processing SUVVOV in XML format. 14. The system of claim 1, wherein said sender authentication and cryptographic protection are implemented using the SSL / TSL protocol. 15. The system according to claim 1, in which the exchange of messages between the PS and the SERVICE phone through an automatically switched cellular network is carried out according to the GPRS protocol. 16. The system of claim 1, wherein the SERVISPHONE is further provided with a radio frequency tag with a customer identifier. 17. The system according to clause 16, in which the RF tag is configured to read and write additional information so that in addition to the identifier, the reader is able to read additional information and write additional information, in particular, about the number of previous readings. 18. A transaction processing system comprising a self-learning system according to any one of claims 1 or 3 to 17, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of the service and / or about another event that requires the personal presence of the customer, and (with the possibility) the formation of a database of the location of the customer at known times (personal schedule of the customer). 19. A transaction processing system comprising a self-learning system according to any one of claims 1 to 2 or claims 4 to 17, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of provision services and / or about another event requiring the personal presence of the customer, in his personal schedule, as well as with the possibility of notifying the customer about the transfer by the contractors of the time for the provision of the service, requiring his personal presence. 20. A transaction processing system comprising a self-learning system according to any one of claims 1 to 3 or claims 5 to 17, in which the SERVISPHONE and / or PS are configured to automatically and / or manually enter information about the place, time and / or duration of provision services and / or about another event that requires the personal presence of the customer, in his personal schedule, as well as with the possibility of notifying the customer about the transfer of time by the performers of the service that requires his personal presence, and (with the possibility) of notifying and / or warning the customer about collisions in his personal schedule, in particular the impossibility of his personal presence at the event in a certain place at a certain time, if the venue of the event is unattainable given the current location of the customer, either taking into account the place and time of the previously planned events, or becomes unattainable given transferring the place and / or time of events by performers. 21. A transaction processing system comprising a self-learning system according to any one of claims 1-5 or 7-17, in which the SERVISPHONE and / or PS are configured to statistically analyze data obtained using the SERVISPHONE and generate probability functions to predict where and / or actions of the customer in the future, depending on his (the customer) actions with the SERVISPHON in the past and (his) current location. 22. A transaction processing system comprising a self-learning system according to any one of claims 1 to 6 or claims 8 to 17, in which the SERVISPHONE and / or PS are configured to cluster analysis of data accumulated using the SERVISPHONE. 23. A transaction processing system containing a self-learning system according to any one of claims 1 to 7 or claims 9 to 17, in which clustering is carried out according to criteria selected from the group containing delays of the customer in certain places for long periods of time, the SERVISPHON passes through a certain trajectories on certain days of the week, ordering certain goods and / or services on certain days of the week, ordering certain goods and / or services in a specific sequence and ordering certain goods and / or services requiring personal presence, to a specific place in the execution of a certain time sequence. 24. A transaction processing system comprising a self-learning system according to any one of claims 6 to 8, in which the SERVISPHONE or PS is designed in such a way that when a customer selects one of the services, he is automatically invited to choose a service from the list of services that are highly likely to relate to same cluster as the selected service (auto-complete). 25. A transaction processing system containing a self-learning system according to any one of claims 1 to 9 or 11-17, in which the SURFVISPHON or PS is made in such a way that the services offered to the customer to choose are ordered depending on the location of the customer, predicted based on the results its probable future location, determined based on cluster analysis. 26. A transaction processing system comprising a self-learning system according to any one of claims 1 to 15, in which the SERVISPHONE is additionally equipped with a radio frequency tag with a customer identifier, while the radio frequency tag is configured to read and write additional information in such a way that, in addition to the identifier, the reader has the ability read additional information and write additional information, in particular on the number of previous readings. 27. A transaction processing system comprising a self-learning system according to any one of claims 1 to 15, in which the SERVISPHONE is additionally equipped with an RF tag with a customer identifier, and the RF tag is configured to read and write additional information in such a way that, in addition to the identifier, the reader has the ability read additional information and write additional information, in particular, on the number of previous readings; said radio-frequency tag is made in such a way that it can transmit information about reading and / or data recorded during reading to the SERVISPHONE. 28. A transaction processing system comprising a self-learning system according to any one of claims 1 to 18, in which the SERVISPHONE and / or PS are configured to merge the goods and / or services by the customer into groups of dependent and / or related goods and / or services.