KR20250045640A - Communication method and system using code information, and server for the same - Google Patents

Abstract

The present invention relates to a communication method and system using code information, and a server therefor, comprising: a receiver terminal having an app having a call function installed; a caller terminal which scans code information to access a call screen and requests a call through the call screen; and a server which provides the call screen to the caller terminal, searches for identification information corresponding to the code information when the caller terminal requests a call, and then connects the call to an app of the receiver terminal to which the searched identification information is assigned.

Description

COMMUNICATION METHOD AND SYSTEM USING CODE INFORMATION, AND SERVER FOR THE SAME

The present invention relates to a communication system, and more specifically, to a communication method and system using code information, and a server therefor.

In the case of running a business that must secure customers while competing with other companies targeting a large number of customers, it is very important as a marketing strategy to provide services that quickly and accurately resolve various customer needs. Considering this, many companies are establishing and operating call centers to provide telephone consultation services through counselors in order to improve the quality of customer service.

In general, call centers provide services in which counselors answer or provide information to various questions that customers inquire or request over the phone, and for this purpose, many counselors are deployed to respond to consultations. Call centers need to centralize all customer access windows to improve work efficiency and improve the quality of consultation services, and are systemized to comprehensively manage basic information about customers, request history, purchase history, and other work history so that appropriate consultations can be provided for each customer.

However, conventional call center systems require the installation of systems such as a private automatic branch exchange (PABX) and a computer telephony integration (CTI) server in the call center area and the leasing of dedicated lines from telephone carriers to connect each region. As a result, there were problems in that a large amount of cost was required to establish and provide call center services, such as securing installation areas for call center equipment, building call center systems, and operating costs for leasing dedicated lines.

Domestic Publication Patent No. 10-2013-0087698 Domestic Publication Patent No. 10-2012-0116108

The present specification has been devised to solve the above-mentioned problems, and its purpose is to provide a communication method and system using code information that can reduce communication company costs by not using lines, and a server therefor.

In addition, another object of the present invention is to provide a communication method and system using code information that does not require installation of a separate app for a call from the caller's perspective, and a server therefor.

In order to achieve the above purpose, according to the first embodiment of the present specification, a communication system using code information according to the present specification includes: a receiver terminal having an app having a call function installed; a caller terminal that scans code information to access a call screen and requests a call through the call screen; and a server that provides the call screen to the caller terminal, searches for identification information corresponding to the code information when the caller terminal requests a call, and then connects the call to an app of the receiver terminal to which the searched identification information is assigned.

According to a second embodiment of the present specification, a server according to the present specification includes: a communication unit for communicating with a caller terminal and a receiver terminal, each of which has an app having a call function installed; a storage unit for matching and storing code information and identification information; and a control unit for generating code information, providing a call screen to the caller terminal when a connection request is made using the code information, and searching for identification information corresponding to the code information when the call request is made by the caller terminal through the call screen, and then connecting the call to an app of the receiver terminal to which the searched identification information is assigned.

Preferably, the control unit is characterized in that, if the recipient terminal has set an automatic response message, it rejects the call and transmits the automatic response message to the caller terminal.

Preferably, the control unit is characterized by classifying a plurality of code information by class and transmitting a different response message by class.

Preferably, the control unit is characterized in that it changes the recipient terminal called through the code information according to a condition including at least one of time, place and command.

Preferably, the control unit is characterized in that, when a sender terminal having a specific physical address calls a predetermined number of times or more using the code information, the connection of the sender terminal is blocked.

Preferably, the control unit is characterized by generating statistics on the number of calls and call time for each code information.

Preferably, the control unit is characterized in that it initializes information generated during a call when a call between the caller terminal and the receiver terminal is terminated.

Preferably, the control unit is characterized in that, when a call request is made to the recipient terminal, it provides location information of the area where the code information is located to the recipient terminal.

Preferably, the control unit is characterized in that it displays a name designated by the owner of the code information on the call screen.

Preferably, the control unit is characterized in that it determines the validity of the code information and determines the connection method between the sender terminal and the receiver terminal based on the determination result.

Preferably, the control unit is characterized in that, if the code information is determined to be valid, it searches for identification information corresponding to the code information, and then connects the call to the app of the recipient terminal to which the searched identification information is assigned, and if the code information is determined to be invalid, it connects to ARS or a counselor.

According to a third embodiment of the present specification, a communication method using code information according to the present specification includes: a step in which a server generates code information; a step in which the server matches and stores the code information and identification information; a step in which the server provides a call screen to a caller terminal when the caller terminal requests a connection using the code information; a step in which the server searches for identification information corresponding to the code information when the caller terminal requests a call through the call screen; and a step in which the server connects a call to an app of a recipient terminal to which the searched identification information is assigned.

As described above, according to the present specification, a communication method and system using code information that provides a call screen to a caller terminal when the caller terminal scans code information, searches for identification information corresponding to the code information when the caller terminal makes a call request, and then connects the call to an app of a recipient terminal to which the searched identification information is assigned, and a server for this is provided, thereby reducing telecommunications company costs by not using a line, and the caller does not need to install a separate app to make a call.

Additionally, statistics can be calculated for connections made through the server.

In addition, since there is no charge for using a dedicated line, as many different codes as needed can be assigned. In addition, through the variously distinguished codes, the person receiving the call, such as a counselor, can estimate the nature of the code and prepare for consultation in advance before receiving the call.

Figure 1 is a block diagram showing a schematic configuration of a communication system using code information according to an embodiment of the present invention.
Figure 2 is a block diagram showing a schematic configuration of the internal structure of a server according to an embodiment of the present invention.
Figure 3 is a flow chart showing a communication method using code information according to an embodiment of the present invention.
Figure 4 is a drawing showing an example screen of the receiver terminal side, and
Figure 5 is a diagram showing an example screen on the sender terminal side.

It should be noted that the technical terms used in this specification are only used to describe specific embodiments and are not intended to limit the present invention. In addition, the technical terms used in this specification should be interpreted as having a meaning generally understood by a person having ordinary skill in the art to which the present invention belongs, unless specifically defined otherwise in this specification, and should not be interpreted in an excessively comprehensive or excessively narrow sense. In addition, when the technical terms used in this specification are incorrect technical terms that do not accurately express the idea of the present invention, they should be replaced with technical terms that can be correctly understood by a person skilled in the art. In addition, the general terms used in the present invention should be interpreted as defined in the dictionary or according to the context, and should not be interpreted in an excessively narrow sense.

In addition, the singular expressions used in this specification include the plural expressions unless the context clearly indicates otherwise. In this application, the terms "consisting of" or "comprising" should not be construed as necessarily including all of the various components or various steps described in the specification, and should be construed as not including some of the components or some of the steps, or may include additional components or steps.

In addition, the suffixes “module” and “part” used for components in this specification are given or used interchangeably only for the convenience of writing the specification, and do not have distinct meanings or roles in themselves.

In addition, terms including ordinal numbers such as first, second, etc. used in this specification may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the attached drawings. Regardless of the drawing symbols, identical or similar components are given the same reference numerals and redundant descriptions thereof will be omitted.

In addition, when explaining the present invention, if it is judged that a detailed description of a related known technology may obscure the gist of the present invention, the detailed description thereof will be omitted. In addition, it should be noted that the attached drawings are only intended to facilitate easy understanding of the idea of the present invention, and should not be construed as limiting the idea of the present invention by the attached drawings.

Figure 1 is a block diagram schematically showing the configuration of a communication system using code information according to an embodiment of the present invention.

Referring to FIG. 1, the communication system according to the present invention may include a sender terminal (100), a receiver terminal (200), and a server (300). In addition, the communication system may further include an administrator terminal (not shown) capable of managing the server (300).

First, the sender terminal (100) and the receiver terminal (200) are terminals capable of data communication along with phone calls, such as smartphones, for example. Data communication includes not only data transmission and reception through mobile communication networks such as 3G, 4G, LTE, and 5G, but also communication through various communication networks such as data communication through wireless Internet networks.

The caller terminal (100) scans code information printed on an object using a camera to request a call and accesses a webpage provided by the server (300). Then, the caller terminal (100) accesses a call screen distinguished by code information and requests a call with the receiver terminal (200) through the call screen. Here, the code information may be a QR code, a barcode, a serialized code, a code or pattern etched into the physical object, or a material embedded in the physical object and having a pattern that can be read by illuminating the material with ultraviolet light, infrared light, blue light, or red light. In addition, the code information may include the date and time of generation, class type, number of times, and generation number. Here, for example, the class type may indicate information distinguished by car, office, premium, and basic. Meanwhile, the caller terminal (100) according to the present invention does not require installation of a separate app because it requests a call through a webpage.

The recipient terminal (200) has an app with a call function installed. The recipient terminal (200) can accept or reject calls and send messages through the app.

Additionally, the recipient terminal (200) can set an automatic response message and also specify a name to be displayed on the call screen.

First, the server (300) generates code information and stores the generated code information by matching it with identification information when providing a call connection service. Here, the identification information may include the phone number and/or IP address of the recipient terminal (200).

The server (300) provides a call screen to the caller terminal (100), searches for identification information corresponding to code information when the caller terminal (100) requests a call, and then connects the call to the app of the recipient terminal (200) to which the searched identification information is assigned.

In addition, the server (300) can reject the call and transmit an automatic response message to the caller terminal (100) if the caller terminal (200) has set an automatic response message. At this time, the server (300) can classify a plurality of code information by class and transmit different response messages by class. For example, it is assumed that the present invention is used for a vehicle transportation service such as a rental car. At this time, it is assumed that a code assigned to the first class among the code classes is attached to a passenger car, and a code assigned to the second class is attached to a taxi. At this time, when the caller attempts to call the caller terminal (200) by looking at the code attached to the passenger car, and when the caller attempts to call the caller terminal (200) by looking at the code attached to the taxi, different response messages can be transmitted respectively.

In addition, the server (300) can change the called recipient terminal through the code information according to conditions such as time, place, and command. For example, if it is determined that the recipient is currently sleeping at dawn or is in a place where the recipient must concentrate on work, the person called can be different according to the code information. In the above example, if the caller attempts to call the recipient terminal (200) during the day by illuminating the code attached to the passenger car, and if the caller attempts to call the recipient terminal (200) at night by illuminating the code attached to the passenger car, different response messages can be transmitted or the calls can be connected to different recipient terminals (100).

In addition, the server (300) can block the connection of a caller terminal with a specific physical address (e.g., MAC address, etc.) if the caller terminal calls more than a predetermined number of times using code information. Accordingly, by blocking continuous calls to the same terminal at the server level, stalking can be prevented and data communication line capacity can be protected.

In addition, the server (300) can generate identification information by combining information that can identify the caller terminal (100), and if a predetermined number of calls are made through the same caller terminal (100) more than the predetermined number of times, the server can block the connection of the caller terminal. More specifically, information such as the screen resolution of the display of the caller terminal (100), the operating system version, and the type of client web browser can be combined to generate one identification information, and this can be assigned to the caller terminal (100). Through this, if there are an excessive number of call requests from a caller terminal (100) with specific identification information, the server can regard it as an abnormal call request and block the call.

In addition, the server (300) can vary the final connected recipient terminal based on the identification information of the sender terminal (100). More specifically, by analyzing the sender's identification information, it is possible to estimate whether the user of the connected sender terminal is in a specific age group, and based on this, the connected recipient terminal can be varied. For example, if a call is requested from a sender terminal of the Android series among the operating systems, it can be estimated that the user of the sender terminal is a relatively old person. Through this, the call is connected to a counselor or ARS recipient terminal with a lot of experience in dealing with the older age group. On the other hand, if a call is requested from a sender terminal of the IOS series among the operating systems, it can be estimated that the user of the sender terminal is a relatively young person. Through this, the call is connected to a counselor or ARS recipient terminal with a lot of experience in dealing with the younger age group.

In addition, the server (300) can compile statistics on the number of calls and call time for each piece of code information. Through this, the interest in objects where code information is placed can be measured and used for future advertising information.

In addition, the server (300) can maintain security by initializing information generated during a call when a call between the caller terminal (100) and the receiver terminal (200) ends. For example, the server (300) can initialize call records and browsers.

In addition, when a call request is made to a recipient terminal (200), the server (300) can provide location information of the area where code information is located to the recipient terminal (200).

Meanwhile, the server (300) can determine the validity of the code information and determine the connection method between the sender terminal (100) and the receiver terminal (200) based on the determination result. That is, if the server (300) determines that the code information is valid, it searches for identification information corresponding to the code information and then connects the call to the app of the receiver terminal to which the searched identification information is assigned, and if the code information is determined to be invalid, it can connect to ARS or a counselor. For example, if the code information is invalid, it may be the case that the code is damaged, etc. For this reason, if a call is repeatedly requested by scanning an invalid code, the user's satisfaction may decrease, so in such cases, the server (300) can respond by connecting to ARS or a counselor.

Figure 2 is a block diagram showing a schematic configuration of the inside of a server according to an embodiment of the present invention.

Referring to FIG. 2, a server (300) according to the present invention may include a communication unit (210), a storage unit (220), and a control unit (230).

The communication unit (210) is provided for direct connection with the outside (e.g., the sender terminal (100) and the receiver terminal (200)) or connection via a network, and may be a wired and/or wireless communication unit. Specifically, the communication unit (210) may transmit data, request signals, etc. to the control unit (230), the storage unit (220), etc., via wired or wirelessly, or may receive data, request signals, etc. from the outside via wired or wirelessly and transmit them to the control unit (230) or store them in the storage unit (220). The data may include code information, identification information, and various types of information generated during a call, and the request signal may include a call request and a call response, etc. The communication unit (210) can communicate via LAN, WCDMA (Wideband Code Division Multiple Access), LTE (Long Term Evolution), WiBro (Wireless Broadband Internet), RF (Radio Frequency) communication, Wireless LAN, Wi-Fi (Wireless Fidelity), NFC (Near Field Communication), Bluetooth, infrared communication, etc. However, this is exemplary, and various wired and wireless communication technologies applicable in the relevant technical field can be used depending on the embodiment to which the present invention is applied.

The storage unit (220) may store various data accompanying the process of connecting a call to the server (300). The data may include code information, identification information, and various information generated during a call. As is known to those skilled in the art, the storage unit (220) may be implemented as various types of storage devices capable of inputting and outputting information, such as an HDD (Hard Disk Drive), a ROM (Read Only Memory), a RAM (Random Access Memory), an EEPROM (Electrically Erasable and Programmable Read Only Memory), a flash memory, a CF (Compact Flash) card, an SD (Secure Digital) card, an SM (Smart Media) card, an MMC (Multimedia) card, or a Memory Stick, and may be provided within the server (300) or provided in a separate device.

The control unit (230) can control the overall operation of the server (300) and the signal flow between its internal components, and perform a data processing function for processing data. In particular, the control unit (230) provides a call screen to the caller terminal (100), searches for identification information corresponding to code information when the caller terminal (100) requests a call, and then connects the call to the app of the recipient terminal (200) to which the searched identification information is assigned.

In addition, the control unit (230) can reject a call and transmit an automatic response message to the caller terminal (100) if the recipient terminal (200) has set an automatic response message. At this time, the control unit (230) can classify multiple code information by class and transmit different response messages by class.

Additionally, the control unit (230) can change the recipient terminal called through code information according to conditions such as time, location, and command.

In addition, the control unit (230) can block the connection of a sender terminal having a specific physical address (e.g., MAC address, etc.) if the sender terminal calls more than a predetermined number of times using code information.

Additionally, the control unit (230) can compile statistics on the number of calls and call time for each code information.

Additionally, the control unit (230) can initialize information generated during a call when a call between the caller terminal (100) and the receiver terminal (200) ends.

In addition, when a call request is made to the recipient terminal (200), the control unit (230) can provide location information of the area where code information is located to the recipient terminal (200).

In addition, the control unit (230) can determine the validity of the code information and determine the connection method between the sender terminal (100) and the receiver terminal (200) based on the determination result. That is, if the control unit (230) determines that the code information is valid, it searches for identification information corresponding to the code information and then connects the call to the app of the receiver terminal to which the searched identification information is assigned, and if the code information is determined to be invalid, it can connect to ARS or a counselor.

Figure 3 is a flowchart illustrating a communication method using code information according to an embodiment of the present invention.

Referring to FIG. 3, the server (300) provides a call screen to the caller terminal (100) as the caller terminal (100) scans the code information (S310). Specifically, the server (300) transmits a link to access a homepage to the caller terminal (100) as the caller terminal (100) scans the code information, and provides a call screen through the homepage as the caller terminal (100) accesses the homepage through the link.

The server (300) receives a call request from the caller terminal (100) when the caller terminal (100) presses the call button on the call screen (S320).

The server (300) determines whether there is identification information corresponding to the code information (S330), and if there is identification information corresponding to the code information, it allocates a recipient terminal (200) corresponding to the identification information (S340). If there is no identification information corresponding to the code information, the server (300) can transmit a message to the caller terminal (100) saying, "This is unregistered code information. Please register and then make a call."

The server (300) checks whether an automatic response message is set by the recipient terminal (200) (S350), and if an automatic response message is set, transmits a rejection message to the sender terminal (100) (S352).

If an automatic response message is not set, the server (300) determines whether the call has been accepted by the recipient terminal (200) (S360), and if the call has been accepted by the recipient terminal (200), the call is connected between the sender terminal (100) and the recipient terminal (200) (S370). If the recipient terminal (200) rejects the call, the server (300) leaves a record of absence in the app of the recipient terminal (200) (S362). In step S362, the server (300) can transmit a message to the sender terminal (200) saying, "The other party is unable to receive the call. Please try again later."

The above-described method can be implemented through various means. For example, embodiments of the present invention can be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, the method according to embodiments of the present invention can be implemented by one or more ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), DSPDs (Digital Signal Processing Devices), PLDs (Programmable Logic Devices), FPGAs (Field Programmable Gate Arrays), processors, controllers, microcontrollers, and microprocessors.

In the case of implementation by firmware or software, the method according to the embodiments of the present invention may be implemented in the form of a module, procedure, or function that performs the functions or operations described above. The software code may be stored in a memory unit and may be driven by a processor. The memory unit may be located inside or outside the processor and may exchange data with the processor by various means already known.

Figure 4 is a drawing showing an example screen on the receiver terminal side.

As shown in Fig. 4, when a call comes in, the location information of the area where the code information is placed is displayed on the screen of the receiver terminal (200).

The recipient can answer the call by pressing the call answer button (410) or reject the call by pressing the reject button (420). When the recipient presses the reject button (420), the server (300) leaves a record of absence in the app of the recipient's terminal (200) and simultaneously transmits a message to the caller's terminal (200) saying, "The other party is unable to answer the call. Please try again later."

Additionally, the recipient can end a call with the caller by pressing the call end button (430).

Figure 5 is a diagram showing an example screen on the sender terminal side.

As shown in Fig. 5, when making a call, the name designated by the recipient is displayed on the screen of the caller terminal (100). And, if the recipient is absent, a rejection message is displayed on the screen.

The caller can make a call to the recipient by pressing the call request button (510).

Meanwhile, the communication method and system using code information according to the present invention, and the server therefor, can be used in rental car companies, hospitals, etc. If the communication method and system using code information according to the present invention, and the server therefor, are used in a rental car company, the rental car company can reduce communication company costs because it does not have to use the telephone line assigned to each vehicle. In addition, since there are various vehicles, the first code information can be assigned to a sports car, and the second code information can be assigned to a passenger vehicle, so that different people in charge can be assigned, that is, experts can be assigned to groups to respond.

In addition, when the communication method and system using the code information according to the present invention and the server therefor are used in a hospital, the code information can be attached to many assets (machines) or guidance devices in the hospital, and when a patient or guardian scans it, the patient can be connected to the person in charge or the guidance AI server through the server managed by the hospital. Accordingly, asset management is possible and line usage can be reduced at the same time. In other words, a voice AI service that is truly suited to the field is possible. In addition, if the code information corresponding to each asset is attached, an appropriate response can be made very quickly without having to explain the situation to the patient or guardian.

The embodiments disclosed in the present specification have been described above with reference to the attached drawings. As such, the embodiments depicted in each drawing should not be interpreted as limited, and may be combined with each other by a person skilled in the art who is familiar with the contents of the present specification, and when combined, some components may be omitted.

Here, the terms or words used in this specification and claims should not be interpreted as limited to their usual or dictionary meanings, but should be interpreted as having meanings and concepts consistent with the technical ideas disclosed in this specification.

Therefore, the embodiments described in this specification and the configurations illustrated in the drawings are merely embodiments disclosed in this specification and do not represent all of the technical ideas disclosed in this specification. Therefore, it should be understood that there may be various equivalents and modified examples that can replace them at the time of this application.

100: Sender terminal 200: Receiver terminal
300: Server 210: Communications Department
220: Storage unit 230: Control unit

Claims (13)

A recipient terminal with an app with calling functionality installed;
A caller terminal that scans code information to access the call screen and requests a call through the call screen; and
A server that provides the call screen to the caller terminal, searches for identification information corresponding to the code information when the caller terminal requests a call, and then connects the call to the app of the recipient terminal to which the searched identification information is assigned;
A communication system using code information including:
A communication unit that communicates with a caller terminal and a receiver terminal having an app with a call function installed;
A storage unit that matches and stores code information and identification information; and
A control unit that generates code information, provides a call screen to the caller's terminal when a connection request is made using the code information, searches for identification information corresponding to the code information when the caller's terminal makes a call request through the call screen, and then connects the call to the app of the recipient's terminal to which the searched identification information is assigned;
A server that contains .
In the second paragraph,
A server characterized in that the control unit rejects a call and transmits the automatic response message to the caller terminal when the recipient terminal has set an automatic response message.
In the second paragraph,
A server characterized in that the above control unit classifies a plurality of code information by class and transmits different response messages by class.
In the second paragraph,
A server characterized in that the control unit changes the recipient terminal called through the code information according to a condition including at least one of time, place, and command.
In the second paragraph,
A server characterized in that the above control unit blocks the connection of a sender terminal having a specific physical address when the sender terminal calls a predetermined number of times or more using the code information.
In the second paragraph,
A server characterized in that the above control unit compiles statistics on the number of calls and call times for each code information.
In the second paragraph,
A server characterized in that the control unit initializes information generated during a call when a call between the caller terminal and the receiver terminal is terminated.
In the second paragraph,
A server characterized in that the control unit provides location information of the area where the code information is located to the recipient terminal when a call request is made to the recipient terminal.
In the second paragraph,
A server characterized in that the above control unit displays a name designated by the owner of the code information on the call screen.
In the second paragraph,
A server characterized in that the control unit determines the validity of the code information and determines the connection method between the sender terminal and the receiver terminal based on the determination result.
In Article 11,
The above control unit,
If the above code information is determined to be valid, the identification information corresponding to the above code information is searched, and then the call is connected to the app of the recipient terminal to which the searched identification information is assigned.
A server characterized by connecting to ARS or a counselor when the above code information is determined to be invalid.
Step where the server generates code information;
The step of the server matching and storing the code information and identification information;
A step in which the server provides a call screen to the caller terminal when a connection request is made using the code information of the caller terminal;
The step of the server searching for identification information corresponding to the code information when the caller terminal requests a call through the call screen; and
The step of the above server connecting the call to the app of the recipient terminal to which the searched identification information is assigned;
A communication method using code information including: