KR20240143005A - Mediating system and method for interior appliance maintaining service - Google Patents

Abstract

The present invention relates to a maintenance management brokerage system and method for home appliances installed in a home, and more specifically, to a home appliance maintenance service brokerage system that matches and connects a consumer's request with a home appliance maintenance visit service provider through a network between a consumer terminal and a business terminal, and is characterized in that only repairmen whose safety has been ensured are registered in a business database through a search of the repairmen's personal information, ID, and criminal record. The home appliance maintenance service brokerage system and method of the present invention enable only repairmen whose safety has been ensured to be registered in a business through a search of the repairmen's identity and criminal record when entering a home, thereby alleviating consumer anxiety and continuously providing education to repairmen to increase consumer satisfaction.

Description

{MEDIATING SYSTEM AND METHOD FOR INTERIOR APPLIANCE MAINTAINING SERVICE}

The present invention relates to a maintenance management brokerage system and method for home appliances installed in a home, and more specifically, to a home appliance maintenance service brokerage system that matches and connects a consumer's request with a home appliance maintenance visit service of a company through a network with a consumer terminal and a company terminal, comprising: a consumer information database that stores the consumer's information; a company database that stores the company's information;; a contract progress module that, when a request for home appliance maintenance service from a consumer is received through the consumer terminal, transmits standard price information to the consumer, searches for at least one nearby company based on the consumer's location confirmed through the query of the consumer information database and the company database, requests a service estimate and service availability date and time through each company terminal, transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company's service estimate received through the consumer terminal, and, when the consumer's subscription is accepted, transmits the contract details and consumer information to the company and transmits the contract details and company information to the consumer; a service schedule module that performs contract date and time management and service progress status monitoring performed through the contract progress module; The present invention relates to a maintenance service brokerage system for home appliances installed in a home, comprising a server including an accounting module that manages the service cost settlement details and payment details of a contract concluded through the above contract progress module; and characterized in that only repairmen whose safety has been ensured through a check of the repairmen's personal information, ID, and criminal record are registered in the above company database.

With the development of information and communication, platform businesses that connect consumers who need life services such as delivery, installation, and repair with those who provide life service services and provide estimates and contracts are becoming popular. A representative example of such platform businesses is delivery services. A delivery service platform business allows consumers to select a restaurant they want and the food they choose from the menus provided by the restaurant, and pay the price of the food and the delivery fee to the platform business. The platform business then designates a delivery person waiting nearby to deliver the food to the consumer and later provides the price of the food and the delivery fee to the restaurant and the delivery person. There is a delivery service that allows such services. In addition, in the case of life services such as installation, repair, and maintenance of products that are difficult for the owner to install on their own, such as home appliances or furniture, businesses that provide services nearby when the consumer specifies a location are also steadily continuing to file applications for such life service intermediary services.

Korean Patent Publication No. 10-2022-0153842 discloses a method for automatically matching living services in which a living service brokerage service provided by a service server is executed, the method comprising: a quotation request step in which a customer terminal requests the service server for a work quotation for the service information together with service information; an information provision step in which the service information received by the service server through the quotation request step is transmitted to a plurality of business terminals located in a preset living area based on the location information of the customer terminal; a quotation provision step in which a quotation corresponding to the quotation request information from the business terminal is transmitted to the customer terminal through the service server; a business selection step in which a specific business is selected from the customer terminal; a communication step in which contact information is exchanged between the performing business selected in the business selection step and the customer, and the customer's address, phone number, and service performance date are specified while exchanging texts; a service performance step in which the service requested by the customer is performed by the performing business selected in the business selection step; a payment step in which the customer pays the quotation to the performing business after the service performance step; A location and evaluation-based automatic matching method for living services is disclosed, characterized by including a vendor evaluation step in which, after the above service performance step, an evaluation of a vendor related to the service performance is transmitted to the service server through a customer terminal. In addition, Korean Patent Publication No. 10-2021-0049652 discloses a method for automatically matching living services based on location and evaluation, characterized by including: an estimate section for allowing a registered installer to easily create and reply a real-time estimate using an installation technician terminal; an installation technician quality management section for guaranteeing the identity/qualification of an individual, subcontractor, or manufacturer/seller terminal of an installation technician and managing the quality of the installation technician; an online simple payment section for making a simple payment and tracking the billing when a contract is concluded between an installation technician terminal and a consumer terminal; a compensation section for handling complaints from consumers or installation technicians; a post-installation AS management section for issuing a separate installation AS warranty from the basic AS of installed home appliances and performing aftercare; A cloud-based home appliance transaction O2O installation brokerage system is disclosed, which includes: a compensation insurance department that processes the insurance of the installer in order to compensate for the damages of the consumer in case the installed home appliance cannot be installed or is damaged when a simple payment is made through the online simple payment department; a cloud synchronization department that supports linkage so that the consumer terminal, the installer terminal, or the manufacturer/seller terminal can access the cloud; and an installed home appliance specialized management SW provision department that provides installed home appliance specialized management software that automatically stores various product information and transaction information and product warehouse locations according to LBS (location-based information) in a cloud ERP when a barcode is scanned. In addition, Republic of Korea Patent Registration No. 10-2282043 discloses a user terminal that applies for a care service corresponding to any one of purchase, installation, transfer, maintenance, and used transaction of a product, and receives a schedule for the applied care service; at least one technician terminal that is assigned work for installation, transfer, and maintenance of a product; And a care service providing server including a human resources management department that registers at least one of the above-mentioned technician terminals to build a human resources pool, a total care department that manages the sending of quotations corresponding to the care service applied for by the user terminal, schedule management, and used goods transactions, a work distribution department that assigns work for installation, transfer, and maintenance of the product to the at least one technician terminal, and a transmission department that transmits the schedule of the at least one technician terminal to the user terminal; wherein the care service providing server, when a device for measuring noise and vibration in the form of a dongle is connected to the product, identifies which product the noise and vibration are from through the header of the data transmitted from the product, analyzes the type of failure that is mapped and stored with the noise and vibration, and automatically deploys the technician terminal to visit the user's home, and in order to reduce unnecessary waiting time of the delivery vehicle during the installation and explanation time of the product, distributes and schedules the work of the delivery technician in charge of delivering the product and the installation technician in charge of the service corresponding to the installation and explanation of the product, and schedules the work of each device and service so that each technician does not bear losses due to cutthroat competition. A system for providing a product life cycle care service is disclosed, characterized by being configured to disclose a unit price list.

However, these lifestyle services are provided in the form of service providers visiting consumers' homes. In particular, for large home appliances installed in homes, entry into the home is essential for maintenance such as repairs or cleaning. Typical examples of such home appliances include air conditioners (hereinafter referred to as "air conditioners") and washing machines. Air conditioners are representative seasonal home appliances and are distributed to almost all homes and indoor work spaces. In particular, in many newly built buildings including apartments, so-called system air conditioners that connect multiple indoor units to a single outdoor unit and allow each individual indoor unit to be operated independently are installed as built-in appliances from the time of construction, and are also being distributed to pre-constructed apartments and individual houses through separate construction. In general, for air conditioners, maintenance work such as cleaning and checking for malfunctions is required before the main operating period, summer. In the case of conventional wall-mounted or stand-type air conditioners with simple structures and easy access, even general users can clean the pre-filter, etc., but in the case of system air conditioners, each indoor unit is usually installed in the ceiling for reasons such as space saving and cooling efficiency, so it is not easy for general users to access them, and most users do not clean them at all after installation or only clean the filters. Therefore, the need for cleaning air conditioners, especially system air conditioners, is emerging. However, due to the nature of air conditioners as seasonal appliances, demand is not constant, and most product sales and installations are made from May to August when the weather gets warmer, and repairs are also concentrated at this time. In addition, demand for these personnel also decreases sharply during the rest of the year except for the peak season, making it difficult for air conditioner manufacturers or after-sales service centers to hire them as regular or irregular workers. Accordingly, most air conditioner technicians exist as self-employed individuals who run their own businesses, and even when consumers contact them individually or request after-sales service through the manufacturer, the manufacturer outsources the service to these air conditioner technicians, and the same technicians end up visiting homes to handle requests such as repairs or cleaning. However, the experience and skill of air conditioner technicians are not consistent, service fees also vary greatly, and in some cases, they deceive and cheat consumers to make huge profits. Due to this inconvenience and distrust, many households neglect maintenance such as air conditioner cleaning that is required at least once a year, and neglect it for years, which poses a threat to the health of users.

As mentioned above, in order to perform services such as air conditioner repair or cleaning, it is essential for an air conditioner technician to visit and enter the home to perform the work. The technicians' visit times are mainly concentrated during the daytime on weekdays, so the people who open the door when the technician visits are usually housewives or young children who may be at home during the daytime on weekdays, who are vulnerable to crime in reality, and they feel anxious about the lowly technician entering the home. In reality, theft and even sexual crimes are not uncommon in homes by deliverymen or repairmen, which is becoming a social problem, and the demand for home visiting living services is also continuously increasing, so it is necessary to alleviate consumers' anxiety about visiting repair technicians. Currently, there are regulations that restrict employment in certain occupations for people with a sexual crime record, and educational institutions or apartment complex management offices can check the applicant's sexual crime history when hiring new employees with the applicant's consent, but visiting services are not subject to these regulations, so they can become a social problem.

Republic of Korea Publication Patent No. 10-2022-0153842 Republic of Korea Publication Patent No. 10-2021-0049652 Republic of Korea Patent No. 10-2282043

Therefore, the technical problem that the present invention seeks to achieve is to provide a device that can relieve consumer anxiety and improve service and friendliness in a maintenance service brokerage system for home appliances.

In order to achieve the above technical task, the present invention provides a home appliance maintenance service brokerage system that matches and connects a consumer's request with a home appliance maintenance visit service of a company through a network with a consumer terminal and a company terminal, the system comprising: a consumer information database that stores the consumer's information; a company database that stores the company's information;; a contract progress module that, when a request for home appliance maintenance service from a consumer is received through the consumer terminal, transmits standard price information to the consumer, searches for at least one nearby company based on the consumer's location confirmed through the query of the consumer information database and the company database, requests a service estimate and service availability date and time through each company terminal, transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company's service estimate received through the consumer terminal, and, when the consumer's subscription is accepted, transmits the contract details and consumer information to the company and transmits the contract details and company information to the consumer; a service schedule module that performs contract date and time management and service progress status monitoring of a contract concluded through the contract progress module; A maintenance service brokerage system for home appliances installed in a home is provided, which includes a server including an accounting module that manages the service cost settlement details and payment details of a contract concluded through the above contract progress module, and is characterized in that only repairmen whose safety has been ensured through a check of the repairmen's personal information, ID, and criminal record are registered in the above company database.

In addition, the present invention provides a maintenance brokerage system for home appliances installed in a home, which further includes an education content database storing at least one company education content and an education module that transmits the education content of the education content database to a company terminal and checks whether it has been completed.

In addition, the present invention provides a maintenance brokerage system for home appliances installed in a home, which further includes an evaluation module that requests a company evaluation through a consumer terminal after termination of the company's service and transmits the company evaluation results that accept the consumer's feedback to a company database.

In addition, the present invention provides a maintenance brokerage system for home appliances installed in a home, characterized in that it stores the status and degree of completion of the company evaluation and education content in a company database and provides incentives to the company according to completion of the education.

In addition, the present invention relates to a method for mediating a home appliance maintenance service by matching and connecting a consumer's request with a home appliance maintenance visit service of a company through a network with a consumer terminal and a company terminal, the method comprising: a consumer information database storing information about the consumer; a company database storing information about the company; a contract progress module which, when a request for a home appliance maintenance service from a consumer is received through a consumer terminal, transmits standard price information to the consumer, searches for at least one nearby company based on the consumer's location confirmed through searching the consumer information database and the company database, requests a service estimate and service availability date and time through each company terminal, transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company's service estimate received through the consumer terminal, and, when the consumer's subscription is accepted, transmits the contract details and consumer information to the company and transmits the contract details and company information to the consumer; a service schedule module which performs contract date and time management and service progress status monitoring performed through the contract progress module; By using a maintenance brokerage system for home appliances installed in a home, including a server including an accounting module that manages service cost settlement details and payment details of a contract concluded through the contract progress module, i) a step of receiving a service estimate from a consumer through the contract progress module; ii) a step of transmitting a standard price for the relevant service to the consumer and requesting a service estimate and available work date and time from businesses around the consumer by searching the consumer's location information and business database registered in the consumer information database; iii) a step of receiving estimates from at least one business, indicating the difference from the standard price, searching the business database, and transmitting the basic information of the businesses and available work date and time to the consumer; iv) a step of creating a contract among the consumer, the broker, and the relevant business when the consumer selects a business and completes payment, sending the contract to the consumer and the business, and searching the business database and consumer information database to transmit business details and consumer details to the consumer and the business respectively; v) a step of transmitting a prior notice to the consumer and the business through the service schedule module; ⅵ) A step of completing tax invoices and cost settlement to consumers and businesses through an accounting module after service termination; and ⅶ) A step of updating a business evaluation reflecting consumer ratings and uploading it to a business database; provided, however, that the business database registers only repairmen whose safety has been ensured through a check of the repairmen's personal information, ID, and criminal record. A maintenance brokerage method for home appliances installed in a home is provided.

In addition, the present invention provides a method for brokering maintenance of home appliances installed in a home, characterized in that the maintenance brokering system for home appliances installed in a home further includes an education content database storing at least one company education content, and an education module transmitting the education content of the education content database to a company terminal and checking whether it has been completed.

In addition, the present invention provides a maintenance brokerage method for home appliances installed in a home, which further includes the step of storing the completion status and degree of educational content in a company database and providing incentives to the company according to the completion of the educational content.

In addition, the present invention provides a maintenance brokerage method for home-installed home appliances, characterized in that the incentive of step ⅷ) is added to a consumer evaluation.

The system and method for brokering maintenance services for home appliances of the present invention enable only repairmen whose safety is guaranteed to be registered as a business by verifying the identity and criminal record of repairmen entering a home, thereby relieving consumer anxiety and increasing consumer satisfaction by continuously providing training to repairmen.

Figure 1 is a conceptual diagram for explaining the configuration of a maintenance service brokerage system for home appliances installed in the present invention.
Figure 2 is a conceptual diagram for explaining the configuration of a server in a maintenance service brokerage system for home appliances installed in the present invention.
Figure 3 is a flow chart of a part performed in the contract progress module of the maintenance brokerage method for home appliances installed in the present invention.

Hereinafter, the present invention will be described in detail with reference to the drawings attached to this specification.

In this specification, the term 'consumer' refers to an entity requesting repair of home appliances, and the term 'company' refers to an entity that provides maintenance services for home appliances needed by consumers, and is a concept that includes not only corporations but also individual business owners, and is a term used together with the term 'repair technician', which refers to an entity that enters a home and performs repairs.

In addition, the term 'network' in this specification means a connection structure in which information can be exchanged between each node, such as a plurality of terminals and servers, and examples of such networks include wired and wireless data communication networks, telephone networks, etc. Examples of wireless data communication networks include, but are not limited to, 3G, 4G, 5G, WIMAX (World Interoperability for Microwave Access), Wi-Fi, the Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), RF (Radio Frequency), Bluetooth network, NFC (Near-Field Communication) network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc. In addition, the 'terminal' may include all types of wired or wireless communication devices, such as a computer that can access a remote server or terminal via a wired or wireless network, for example, a notebook, desktop, laptop, smartphone, smartpad, or tablet PC equipped with a web browser.

Additionally, the term 'at least one' is defined as a term including both singular and plural, and even if the term 'at least one' does not exist, each component can exist in the singular or plural, and it can be understood from the context that each component is provided in the singular or plural.

FIG. 1 is a conceptual diagram for explaining the configuration of a maintenance service brokerage system for home appliances installed in a home according to the present invention. As shown in FIG. 1, the maintenance service brokerage system for home appliances installed in a home according to the present invention matches and connects a consumer's request with a company's home appliance maintenance visit service through a network with a consumer terminal (300) and a company terminal (200). This visit service corresponds to a so-called platform service that provides an online one-stop service for businesses such as sending estimates, concluding contracts, paying costs, and advertising in one place by brokering one or more companies that can provide services to consumers with a network. Since this is a concept widely known to those skilled in the art pertaining to the present invention, a detailed description thereof will not be provided in this specification.

FIG. 2 is a conceptual diagram for explaining the configuration of a server in the maintenance service brokerage system for home appliances installed in the home of the present invention. As shown in FIG. 2, the server (100) of the maintenance service brokerage system for home appliances installed in the home of the present invention comprises: a consumer information database (110) storing consumer information; a business database (120) storing business information; a contract processing module (130) which, when receiving a request for maintenance service for home appliances from a consumer through a consumer terminal (300), transmits standard price information to the consumer, searches for at least one nearby business based on the location of the consumer confirmed through searching the consumer information database (110) and the business database (120), requests a service quote and service availability date through each business terminal (200), and transmits a contract quote indicating the difference from the standard price and the service availability date and time for each business through the consumer terminal (300), and, when receiving the consumer's subscription approval, transmits the contract details and consumer information to the business and transmits the contract details and business information to the consumer; A service schedule module (170) that performs contract time management and service progress monitoring through the contract progress module (130) and an accounting module (140) that manages service cost settlement details and payment details of a contract concluded through the contract progress module (130) are included, and the company database (120) is characterized in that only repairmen whose safety has been secured through personal information, identification card, and criminal record check of the repairmen are registered.

In addition, the present invention uses the system, i) a step of requesting a service estimate from a consumer through the contract progress module (130); ii) a step of transmitting a standard price for the corresponding service to the consumer and requesting a service estimate and available date and time from businesses around the consumer by searching the location information of the consumer registered in the consumer information database (110) and the business database (120); iii) a step of receiving an estimate from at least one business and indicating the difference from the standard price, and searching the business database (120) to transmit basic information about the business and available date and time to the consumer; iv) a step of creating a contract with the consumer, a broker, and the corresponding business when the consumer completes selection of a business and payment, sending the contract to the consumer and the business, and searching the business database (120) and the consumer information database (110) to transmit business detailed information and consumer detailed information to the consumer and the business, respectively; v) a step of entering contract date and time information into the service schedule module (170) and transmitting advance notice to the consumer and the business through the contract; ⅵ) A step of completing tax invoices and cost settlement to consumers and businesses through an accounting module (140) after service termination; and ⅶ) A step of updating a business evaluation reflecting consumer ratings and uploading it to a business database (120), wherein only repairmen whose safety has been ensured through a check of the repairmen's personal information, ID, and criminal record are registered in the business database (120). A maintenance brokerage method for home appliances is provided.

The home appliance maintenance service brokerage system of the present invention includes a consumer information database (110) that stores consumer information, and a business database (120) that stores business information. The consumer information database (110) stores the ID, password, address of the place where the home appliance is installed, payment method, etc. of individual consumers who have registered as members through the membership registration procedure, and means an independent database. However, if member information that has been certified by another business operator with which a separate cooperative relationship has been established is shared or provided, the member database of the business operator with which the cooperative relationship has been established may be included in the consumer information database (110) of the present invention. In addition, the business database (120) stores the real name and photo of the repairman along with business information such as a business registration certificate, and transmits these to the consumer when concluding a contract to increase consumer trust. In addition, the present invention is characterized in that only repairmen whose personal information, ID, and criminal record have been checked are registered in the business database (120).

Currently, in cases where users can check the criminal records of prospective employees, institutions related to children, youth, and the disabled, such as schools, can request a consent form for a sexual crime history check from prospective employees and use this to check the sexual crime history with the police. In addition, not only educational institutions but also apartment complex management offices are granted the legal authority (obligation) to check the sexual crime history of employees upon obtaining their consent when hiring employees. The reason why apartment complex management offices are granted this legal authority (obligation) is because employees belonging to the management office must enter each household for maintenance work. In the case of the present invention, since the company only acts as an intermediary between consumers and the company and is not in an employment relationship with the company (repair technician), there is no legal obligation to check the criminal records of repair technicians. However, when commercializing the present invention, consumers will form trust in the platform operator, which is an intermediary, and trust in the operator will soon lead to trust in the company (repair technician) mediated by the intermediary. Therefore, the inventors of the present invention have sought to provide a means to increase consumer trust by requesting proof of criminal records from repair technicians of companies engaged in home appliance maintenance services who enter homes and provide services, just like management office employees, and disallowing registration of repair technicians with criminal records that are inappropriate for entering homes, such as those punished for theft, robbery, drugs, violence, sex crimes, and murder. Proof of criminal records of repair technicians (companies) is a required document to be submitted for business registration. However, it is currently unclear whether intermediaries can obtain consent to issue a criminal record certificate and request it from the government under the current law, so it is necessary to have the repair technician submit it directly. However, if the law allows intermediaries to request proxy issuance of a criminal record certificate, it is desirable for personal information protection and security, such as preventing forgery and reducing the risk of leakage.

The server (100) of the home appliance maintenance service brokerage system of the present invention includes a contract processing module (130) which, when receiving a request for a home appliance maintenance service from a consumer through a consumer terminal (300), transmits standard price information to the consumer, searches for at least one nearby company based on the consumer's location confirmed through a query of the consumer information database (110) and the company database (120), requests a service estimate and service availability date and time through each company terminal (200), transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company's service estimate received through the consumer terminal (300), and, when receiving the consumer's subscription approval, transmits the contract content and consumer information to the company and transmits the contract content and company information to the consumer; a service schedule module (170) which performs management of the contract date and time concluded through the contract processing module (130) and monitors the service progress status; and an accounting module (140) which manages service cost settlement details and payment details of a contract concluded through the contract processing module (130).

FIG. 3 is a flow chart showing a part performed in the contract progress module (130) of the maintenance brokerage method for home appliances installed in the home according to the present invention. The contract progress module (130) receives a request for maintenance service for home appliances from a consumer through a consumer terminal (300), transmits standard price information to the consumer, searches the consumer information database (110) and the company database (120) to search at least one nearby company based on the confirmed location of the consumer, requests a service estimate and service availability date and time through each company terminal (200), transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company service estimate received through the consumer terminal (300), and upon receiving the consumer's acceptance of the subscription, transmits the contract details and consumer information to the company and transmits the contract details and company information to the consumer. When a consumer receives a request for a quotation for a service item of an home appliance requiring maintenance, such as cleaning and inspection of a system air conditioner, through a consumer terminal (300), the quotation is first presented to the business by providing the manufacturer and model name of the system air conditioner and the standard number of air conditioners requiring cleaning, so that the consumer can be informed of the cost. Next, the contract processing module (130) searches the consumer information database (110) to determine the location of the consumer (the address of the consumer where the relevant home appliance is located) and requests a quotation from surrounding businesses registered in the business database (120). Businesses wishing to win the contract send a quotation through each business terminal (200), and the server (100) receives it and transmits it to the consumer terminal (300) along with basic business information, such as the business name and consumer evaluation. At this time, the estimated cost transmitted displays the difference compared to the standard price so that the consumer can know the cost information, and if there is a basis for the service cost that is more expensive than the standard price, such as the experience of the relevant repairman, free items provided other than the relevant service, and above-average service satisfaction, this can be displayed to help the consumer make a choice. When the consumer who received this selects a company through the consumer terminal (300) and pays the service price, the contract is concluded, and the consumer is provided with a photo that can verify the identity of the repairman, and the detailed information of the company including the company's address, contact information, and business history, and the company is provided with the necessary consumer information, i.e., the consumer's address and contact information. The contract processed through the contract progress module (130) can be stored in a separate contract database (not shown).

The contract time management and service progress monitoring that are concluded through the above contract progress module (130) are conducted through the service schedule module (170). The service schedule module (170) provides both the consumer and the business with appropriate notification services regarding the service schedule, for example, notifications one week in advance and one day in advance, so that the schedule is not forgotten, and monitors the current service progress of the business on the scheduled visit date so that the consumer scheduled for the next visit can predict the punctuality. In addition, if one of the consumer and the business requests a schedule change in the future and the schedule change is accepted by the other party, this can be reflected and the contract content can be changed through the contract progress module.

The accounting module (140) manages the service cost payment details and payment details of the contract concluded through the contract progress module (130). That is, when the contract is concluded, the service payment amount paid by the consumer is stored by the broker and, after the business reports the completion of the service and the consumer confirms the purchase, an escrow method can be applied in which the broker pays the cost to the business through the accounting module (140). In addition, the accounting module (140) can be linked to an accounting program to process the broker's accounting work, such as issuing tax invoices, sales receipts, and purchase receipts.

In addition, the present invention provides continuous educational content for repair technicians, such as etiquette education or maintenance-related content for new home appliance models released after their release, so as to improve the quality of repair technicians and thereby enhance consumer satisfaction. Such education can be conducted in the form of online or offline education. In particular, since tasks such as air conditioner cleaning are clearly distinguished between off-season and peak season, it is possible to provide intensive education during the off-season. In the case of the present invention, educational content can be stored in an educational content database (160), and the transmission and completion status of the content can be checked through an educational module (150), and the completion status can be stored in a business database (120). As described above, in the case of repair technicians who have completed such education and have high consumer evaluations, a compensation system can be provided, such as giving priority when sending estimates to consumers, setting a higher price than the standard price, or reducing the brokerage revenue of brokerage businesses even when the same price is set. From the perspective of enhancing consumer trust, it is better for new businesses to induce prices lower than the standard number, and for businesses with a long history and good reputation, it is better to provide incentives by adjusting profit distribution with intermediaries instead of having them converge to the standard number.

The above-described embodiment of the present invention should not be construed as limiting the technical idea of the present invention. The protection scope of the present invention is limited only by the matters described in the claims, and those with ordinary knowledge in the technical field of the present invention can improve and change the technical idea of the present invention in various forms. Accordingly, such improvements and changes will fall within the protection scope of the present invention as long as they are obvious to those with ordinary knowledge.

100: Server 110: Consumer Database
120: Vendor Database 130: Contract Progress Module
140: Accounting Module 150: Education Module
160: Educational Content Database
170: Service Schedule Module
200: Business terminal 300: Consumer terminal
400: Network

Claims (8)

In a home appliance maintenance service brokerage system that matches and connects consumer requests with the company's home appliance maintenance visit service through consumer terminals and company terminals and networks,
A consumer information database storing the above consumer information;
A company database that stores company information;
A server including a contract progress module which, when receiving a request for maintenance service of an in-home home appliance from a consumer through a consumer terminal, transmits standard price information to the consumer, searches for at least one nearby company based on the consumer's location confirmed through a query of the consumer information database and the company database, requests a service estimate and service availability date and time through each company terminal, transmits a contract estimate indicating the difference from the standard price and the service availability date and time for each company's service estimate received through the consumer terminal, and, when receiving the consumer's subscription approval, transmits the contract details and consumer information to the company and transmits the contract details and company information to the consumer; a service schedule module which performs management of the contract date and time and monitors the service progress status concluded through the contract progress module; and an accounting module which manages service cost settlement details and payment details of a contract concluded through the contract progress module,
A maintenance service brokerage system for home appliances installed in the home, characterized by registering only repairmen whose safety has been ensured through personal information, ID, and criminal record checks of repairmen in the above company database. In the first paragraph,
A maintenance brokerage system for home appliances installed in a home, further comprising an education content database storing at least one company's education content and an education module transmitting the education content of the education content database to a company terminal and checking whether it has been completed. In the second paragraph,
A maintenance brokerage system for home appliances installed in a home, which further includes an evaluation module that requests a company evaluation through a consumer terminal after the company's service ends and transmits the company evaluation results that accept consumer feedback to the company database. In the third paragraph,
A maintenance brokerage system for home appliances installed in a home, characterized by storing the status and degree of completion of the above company evaluation and education content in a company database and providing incentives to the company based on completion of the education. A method for mediating home appliance maintenance services by matching and connecting consumer requests with home appliance maintenance visit services of a business through consumer terminals, business terminals, and networks, comprising: a consumer information database storing consumer information; a business database storing business information; a contract progress module which, when receiving a request for home appliance maintenance services from a consumer through a consumer terminal, transmits standard price information to the consumer, searches for at least one nearby business based on the location of the consumer confirmed through searching the consumer information database and business database, requests service estimates and service availability dates through each business terminal, transmits a contract estimate indicating the difference from the standard price and the service availability dates for each business estimate received through the consumer terminal, and, when receiving the consumer's acceptance of the offer, transmits the contract details and consumer information to the business and transmits the contract details and business information to the consumer; a service schedule module which performs contract date management and service progress monitoring performed through the contract progress module; Using the maintenance brokerage system for home appliances installed in the home, including a server that includes an accounting module that manages the service cost settlement details and payment details of the contract concluded through the above contract progress module,
i) A step of requesting a service quote from a consumer through the above contract progress module;
ⅱ) A step of transmitting the standard price of the relevant service to the consumer and searching the consumer's location information registered in the consumer information database and the business database to request a service quote and available work date from businesses around the consumer;
ⅲ) A step of receiving quotations from at least one company, indicating the difference from the standard price, searching the company database, and providing the consumer with basic information about the company and available work dates;
ⅳ) When the consumer selects a business and payment is completed, a contract is created between the consumer, broker, and the relevant business, the contract is sent to the consumer and the business, and the business database and consumer information database are searched to provide detailed information about the business and consumer to each consumer and business, respectively;
ⅴ) A step for delivering advance notice to consumers and businesses through the service schedule module;
ⅵ) A step for completing tax invoices and cost settlement to consumers and businesses through the accounting module after the service ends; and;
ⅶ) Including the step of updating the business evaluation reflecting the consumer rating and uploading it to the business database;
A maintenance brokerage method for home appliances installed in the home, characterized by registering only repairmen whose safety has been ensured through personal information, ID, and criminal record checks of the repairmen in the above company database. In paragraph 5,
A maintenance brokerage method for home appliances installed in a home, characterized in that the maintenance brokerage system for the above home appliances installed in a home further includes an education content database storing at least one company's education content, and an education module that transmits the education content of the education content database to a company terminal and checks whether it has been completed. In Article 6,
ⅷ) A maintenance brokerage method for home appliances installed in the home, which further includes a step of storing the completion status and level of education content in the company database and providing incentives to the company based on the completion of education. In Article 7,
A maintenance brokerage method for home appliances installed in a home, characterized in that the incentive of step ⅷ) above is added to consumer evaluation.