KR20220048761A - Robotic process automation management system, and method of robotic process automation management - Google Patents

Abstract

Disclosed are a task automation management system which determines automation priorities of task in consideration of attributes of various tasks (e.g., work process, task complexity, infrastructure status, work input manpower, task duration, document-to-digital data ratio, irregular or unstructured data ratio, recovery urgency in case of error, expected duration of work automation use, etc.) to recommend tasks requiring automation, a method thereof, and a recording medium having a program recorded therein to execute the same. According to the present invention, the task automation management system comprises: an input unit configured to receive task automation request information with respect to one or more tasks to be automated from a customer terminal through the web; an automated task analysis unit configured to calculate automation priorities for the one or more tasks to be automated according to the task automation request information; and an output unit configured to transmit task automation recommendation list information including the automation priorities of tasks to the customer terminal.

Description

Business automation management system and method {Robotic process automation management system, and method of robotic process automation management}

The present invention relates to a task automation management system and method, and more particularly, to a task automation management system and method capable of recommending tasks requiring automation by determining the priority of automation tasks in consideration of the attributes of various tasks will be.

RPA technology, which automates simple repetitive tasks performed by humans by implementing them as soft programs, is expanding not only in finance, but also in electronics, telecommunications, manufacturing, and other industries. The RPA technology can reduce the workload caused by repetitive simple tasks of employees by performing simple repetitive tasks that are cumbersome and repeatedly requiring time by an automated bot, thereby improving employee satisfaction and increasing work efficiency. In addition, according to the RPA technology, it is possible to flexibly respond to changes in workload and prevent human errors caused by manual work. However, in the case of complex tasks, the implementation of the bot becomes complex, the intervention rate of field personnel increases, and the cost of bot maintenance may be a factor that reduces work efficiency.

The present invention relates to various business attributes (eg, business process, business complexity, infrastructure status, business input manpower, task duration, document-digital data ratio, irregular or unstructured data ratio, urgency of recovery in case of error, expected task automation To provide a business automation management system and method that can recommend tasks requiring automation by determining the priority of automation tasks in consideration of the period of use, etc., and a recording medium in which a program for executing the task automation management method is recorded will be.

A task automation management system according to an embodiment of the present invention includes: an input unit configured to receive task automation request information regarding one or more tasks to be automated from a customer terminal through a web; an automation task analysis unit configured to calculate a task automation priority for the one or more automation target tasks according to the task automation request information; and an output unit configured to transmit task automation recommendation list information including the task automation priority to the customer terminal.

The work automation request information includes: work process information related to each automation target task, work complexity information, infrastructure status information, work input manpower information, work required time information, document-digital data ratio information, irregular or irregular data ratio information, It may include information on urgency of recovery in case of an error, and the expected period of use for automation of tasks.

The automation task analysis unit: calculates the automation difficulty and task automation cost of each automation target task based on the task automation request information related to each automation target task; calculating an expected business automation profit related to each of the automation target tasks based on the automation difficulty and the task automation cost; And it may be configured to determine the task automation priority of each automation target task based on the expected task automation revenue.

The automation task analysis unit: receives from the customer terminal task automation selection information including one or more automation selection tasks from among the task automation recommendation list information; generating a list of bot construction tasks related to the construction of one or more bots to perform an automation task for the one or more automation selection tasks; and update a target compliance rate and a current compliance rate with respect to the building of the one or more bots in the bot building task list.

The automation task analysis unit: monitors the operation rate and execution error occurrence of one or more automated task bots built according to the task automation selection information; And it may be configured to generate bot operation information including operation rate information and performance error information of each automated task bot.

A method for managing automation of tasks according to an embodiment of the present invention includes: receiving, by an input unit, task automation request information regarding one or more tasks to be automated from a customer terminal through the web; calculating, by the automation task analysis unit, a task automation priority for each automation target task according to the task automation request information; And by the output unit, it may include the step of transmitting the task automation recommendation list information including the task automation priority to the customer terminal.

Calculating the task automation priority may include: calculating automation difficulty and task automation cost of each automation target task based on the task automation request information related to each automation target task; Calculating an expected task automation profit related to each of the automation target tasks based on the automation difficulty and the task automation cost; And it may include the step of determining the task automation priority of each automation target task based on the expected task automation revenue.

The step of calculating the task automation priority may include: receiving, from the customer terminal, task automation selection information including one or more automation selection tasks from among the task automation recommendation list information; generating a bot construction task list related to the construction of one or more bots to perform an automation task for the one or more automation selection tasks; updating a target compliance rate and a current compliance rate for building the one or more bots in the bot building task list; monitoring the operation rate and execution error occurrence of one or more automated task bots built according to the task automation selection information; and generating bot operation information including operation rate information and performance error information of each automated task bot.

According to an embodiment of the present invention, there is provided a computer-readable recording medium in which a program for executing the business automation management method is recorded.

According to an embodiment of the present invention, various business attributes (eg, business process, business complexity, infrastructure status, business input manpower, work required time, document-digital data ratio, irregular or unstructured data ratio, recovery in case of error) A work automation management system and method that can recommend tasks requiring automation by determining the priority of automation tasks in consideration of urgency, expected period of use of task automation, etc.), and a record of the program for executing the task automation management method media is provided.

1 is a block diagram of a work automation management system according to an embodiment of the present invention.
2 is a configuration diagram of an automation task analysis unit constituting a task automation management system according to an embodiment of the present invention.
3 is a flowchart of a business automation management method according to an embodiment of the present invention.
4 is a flowchart specifically illustrating step S120 of FIG. 3 .
5 is a flowchart of a business automation management method according to an additional embodiment of the present invention.

Advantages and features of the present invention and methods of achieving them will become apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in various different forms, and only these embodiments allow the disclosure of the present invention to be complete, and common knowledge in the art to which the present invention pertains It is provided to fully inform those who have the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout.

In the present specification, when a part "includes" a certain component, this means that other components may be further included rather than excluding other components unless otherwise stated. As used herein, '~ unit' is a unit that processes at least one function or operation, and may refer to, for example, software, FPGA, or hardware component. A function provided by '~ unit' may be performed separately by a plurality of components, or may be integrated with other additional components. The term '~' in the present specification is not necessarily limited to software or hardware, and may be configured to reside in an addressable storage medium, or may be configured to reproduce one or more processors. Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.

A task automation management system and method according to an embodiment of the present invention calculates a task automation priority for one or more automation target tasks according to task automation request information input with respect to one or more automation target tasks from a customer terminal through the web, The task automation recommendation list information including the task automation priority is delivered to the customer terminal.

According to an embodiment of the present invention, various business attributes (eg, business process, business complexity, infrastructure status, business input manpower, work required time, document-digital data ratio, irregular or unstructured data ratio, recovery in case of error) It is possible to recommend tasks that require automation by determining the priority of automation tasks in consideration of urgency, expected period of use of task automation, etc.).

1 is a configuration diagram of a work automation management system according to an embodiment of the present invention. Referring to FIG. 1 , a work automation management system 100 according to an embodiment of the present invention may be configured as a work automation management server that provides a work automation management service.

The task automation management system 100 according to an embodiment of the present invention may include an input unit 110 , a control unit 120 , an output unit 130 , a storage unit 140 , and an automated task analysis unit 150 .

The input unit 110 may be configured to receive task automation request information regarding one or more tasks to be automated from the customer terminal 10 through wired/wireless network communication through the web. The input unit 110 may include a communication interface and an input interface for receiving task automation request information from the customer terminal 10 .

The customer terminal 10 may be, for example, a terminal associated with various customers such as a company, a public institution, a school, or a research institute. The customer terminal 10 may be provided as a terminal such as, for example, a desktop PC, a notebook PC, a laptop PC, a smart phone, or a smart pad, but is not limited thereto.

The customer terminal 10 may be configured to input task automation request information for various automation target tasks corresponding to simple repetitive tasks on the web provided to the portal site by the task automation management server.

The controller 120 may control the input unit 110 , the output unit 130 , the storage unit 140 , and the automated task analysis unit 150 to execute a program for task automation management. The controller 120 may include at least one processor.

The output unit 130 may transmit task automation recommendation list information including the task automation priority for the tasks to be automated analyzed by the automation task analysis unit 150 to the customer terminal 10 .

The output unit 130, for example, outputs the task automation recommendation list information on a web page so that the customer terminal 10 can check the information, or the customer terminal 10 in the form of an email, an SNS message, a text message, etc. ), but is not limited thereto.

The storage unit 140 may store programs and various types of information for business automation management. The storage unit 140 may be configured of a memory such as a RAM and a ROM, but is not limited thereto and may be implemented with various memories.

The automation task analysis unit 150 may calculate task automation priorities for one or more tasks to be automated based on task automation request information of the customer terminal 10 .

Work automation request information includes work process information related to each automation target task, work complexity information, infrastructure status information, work input manpower information, work required time information, document-digital data ratio information, irregular or unstructured data ratio information, when an error occurs It may include recovery urgency information, and expected duration of business automation use.

For example, if the work process of the task to be automated can be changed according to various conditions or includes a process that requires human judgment, difficulties may arise in task automation, and the variability and complexity of these work processes Accordingly, the priority of task automation may be lowered.

In addition, when the infrastructure (eg, equipment or manpower) related to the automation target task is not built in the infrastructure status information, the task automation priority of the automation target task may be calculated high. In addition, as the manpower and time required for the task to be automated increase, the task automation priority may be calculated higher.

In addition, when the ratio of documents is high and the ratio of digital data is low, it may be difficult to automate tasks, and in this case, the priority of task automation may be calculated low. In this way, the priority of task automation can be calculated according to the document-digital data ratio.

In addition, the higher the ratio of irregular or unstructured data to the data used for the task to be automated, the more difficult it may be to automate the task, and even in this case, the task automation priority may be lowered. In this way, task automation priority can be calculated according to the ratio of irregular or unstructured data.

The urgency of recovery when an error occurs in the business automation bot can also be a factor that increases the business automation service cost and maintenance cost.

2 is a configuration diagram of an automation task analysis unit constituting a task automation management system according to an embodiment of the present invention. 1 and 2 , the automated task analysis unit 150 may include a priority determination unit 152 , a task list management unit 154 , and a task performance management unit 156 .

The priority determination unit 152 may include an automation difficulty calculation unit 1522 , a task automation cost calculation unit 1524 , an automation profit calculation unit 1526 , and a priority determination unit 1528 .

The automation difficulty calculation unit 1522 may calculate the automation difficulty of various automation target tasks based on task automation request information related to each automation target task.

The task automation cost calculation unit 1524 may calculate task automation costs of various automation target tasks based on task automation request information related to each automation target task.

The automation revenue calculation unit 1526 may calculate an expected business automation revenue (revenue that can be obtained by replacing a simple repetitive task with a task automation bot) related to various automation target tasks based on the automation difficulty and task automation cost. .

The priority determination unit 1528 may determine the task automation priority of each automation target task based on the expected task automation revenue calculated by the automation revenue calculation unit 1526 .

When the task automation priority of the various automation target tasks determined by the priority determination unit 1528 is determined, the task automation priority may be transmitted to the customer terminal 10 through the output unit 130 .

The expected business automation revenue of each automation target task together with the task automation priority may be provided to the customer terminal 10, and the customer may automate the task automation priority and the expected task of each automation target task through the customer terminal 10 In consideration of revenue, one or more automation target tasks to perform task automation may be selected from among various automation target tasks.

Accordingly, the customer can determine what the required automation task is, and preferentially request the task automation service from the automation object task corresponding to a higher priority. Therefore, the work automation management system and method according to an embodiment of the present invention can be very helpful in selecting an automation target task for which it is not easy to secure initial funds, especially for startups or small and medium-sized enterprises (SMEs) to request a task automation service.

The automation task analysis unit 150 may receive task automation selection information including one or more automation selection tasks from among the task automation recommendation list information from the customer terminal 10 .

The task list management unit 154 may generate a bot construction task list related to the construction of one or more bots to perform an automation task for one or more automation selection tasks.

The task list management unit 154 may generate a bot construction task list according to the task automation selection information input by the customer terminal 10, and update the target compliance rate and current compliance rate regarding the construction of the bot in the bot construction task list. .

For example, if a customer selects N automation tasks (N is an integer greater than or equal to 1) among M tasks initially requested by the customer (M is an integer greater than or equal to 1), the Task automation selection information may be input to the task automation management server.

The task list management unit 154 of the task automation management server sets the target compliance rate for the construction of N bots for the N automation target tasks finally requested from the customer terminal 10, and By reflecting the implementation phase in real time, customers can check the current compliance rate through a web page.

In addition, the task performance management unit 156 of the task automation management server may monitor the operation rate and the occurrence of performance errors of one or more automated task bots built according to task automation selection information. The task performance management unit 156 may generate bot operation information including operation rate information and performance error information of each automated task bot.

For example, if N bots are built for N automation tasks for which task automation is requested by the customer terminal 10 , the task performance management unit 156 monitors the operation rate and execution errors of the N automated task bots In addition, the utilization rate information and performance error information of each automated work bot can be statistically processed and provided so that the customer can check it through the web page.

3 is a flowchart of a business automation management method according to an embodiment of the present invention. 1 to 3 , the customer terminal 10 may be configured to input task automation request information for various automation target tasks corresponding to simple repetitive tasks on the web provided to the portal site by the task automation management server. there is.

The input unit 110 of the task automation management server may receive task automation request information regarding one or more tasks to be automated from the customer terminal 10 through the web (S110).

Work automation request information includes work process information related to each automation target task, work complexity information, infrastructure status information, work input manpower information, work required time information, document-digital data ratio information, irregular or unstructured data ratio information, when an error occurs It may include recovery urgency information, and expected duration of business automation use.

The automation task analysis unit 150 may calculate a task automation priority for one or more tasks to be automated according to task automation request information of the customer terminal 10 ( S120 ).

The output unit 130 may transmit task automation recommendation list information including the task automation priority for the tasks to be automated analyzed by the automation task analysis unit 150 to the customer terminal 10 ( S130 ).

The output unit 130, for example, outputs the task automation recommendation list information on a web page so that the customer terminal 10 can check the information, or the customer terminal 10 in the form of an email, an SNS message, a text message, etc. ), but is not limited thereto.

4 is a flowchart specifically illustrating step S120 of FIG. 3 . 1 to 4 , the automation difficulty calculation unit 1522 may calculate the automation difficulty of each automation target task based on task automation request information related to each automation target task ( S122 ).

The task automation cost calculation unit 1524 may calculate the task automation cost of each automation target task based on task automation request information related to each automation target task (S124).

The automation revenue calculation unit 1526 may calculate an expected business automation revenue (revenue that can be obtained by replacing a simple repetitive task with a task automation bot) related to each automation target task based on the automation difficulty and task automation cost. (S126).

The priority determination unit 1528 may determine the task automation priority of each automation target task based on the expected task automation revenue calculated by the automation revenue calculation unit 1526 (S128).

For example, the variability and complexity of the work process of the task to be automated, information on the status of infrastructure, the current workforce and time required for the task to be automated, the document-digital data ratio and irregularities of the data used for the task to be automated, or According to the ratio of unstructured data and the urgency of recovery in the event of a work automation bot error, the automation difficulty and task automation cost of the task to be automated can be calculated, and from this, the task automation priority of various tasks to be automated can be determined.

When the task automation priority of the various automation target tasks determined by the priority determination unit 1528 is determined, the task automation priority may be transmitted to the customer terminal 10 through the output unit 130 .

The expected business automation revenue of each automation target task together with the task automation priority may be provided to the customer terminal 10, and the customer may automate the task automation priority and the expected task of each automation target task through the customer terminal 10 In consideration of revenue, one or more automation target tasks to perform task automation may be selected from among various automation target tasks.

Accordingly, the customer can determine what the required automation task is, and preferentially request the task automation service from the automation object task corresponding to a higher priority. Therefore, the work automation management system and method according to an embodiment of the present invention can be very helpful in selecting an automation target task for which it is not easy to secure initial funds, especially for startups or small and medium-sized enterprises (SMEs) to request a task automation service.

5 is a flowchart of a business automation management method according to an additional embodiment of the present invention. 1, 2 and 5 , the automation task analysis unit 150 may receive task automation selection information including one or more automation selection tasks from among task automation recommendation list information from the customer terminal 10 ( S140).

The task list management unit 154 may generate a bot construction task list related to the construction of one or more bots to perform an automation task for one or more automation selection tasks (S150).

The work list management unit 154 may update the target compliance rate and the current compliance rate regarding the construction of one or more bots in the bot building work list generated according to the customer's request (S160).

For example, if a customer selects N automation tasks (N is an integer greater than or equal to 1) among M tasks initially requested by the customer (M is an integer greater than or equal to 1), the Task automation selection information may be input to the task automation management server.

The task list management unit 154 of the task automation management server sets the target compliance rate for the construction of N bots for the N automation target tasks finally requested from the customer terminal 10, and By reflecting the implementation phase in real time, customers can check the current compliance rate through a web page.

The task performance management unit 156 of the task automation management server may monitor the operation rate and occurrence of errors in one or more automated task bots built according to task automation selection information input from the customer terminal 10 (S170).

The task performance management unit 156 of the task automation management server may generate bot operation information including operation rate information and performance error information of each automated task bot operated by a customer's request (S180).

For example, if N bots are built for N automation tasks for which task automation is requested by the customer terminal 10 , the task performance management unit 156 monitors the operation rate and execution errors of the N automated task bots In addition, the utilization rate information and performance error information of each automated work bot can be statistically processed and provided so that the customer can check it through the web page.

According to the task automation management method according to the embodiment of the present invention as described above, various task attributes (eg, business process, task complexity, infrastructure status, task input manpower, task duration, document-digital data ratio, It is possible to recommend tasks requiring automation by determining the priority of automation tasks in consideration of irregular or unstructured data rates, urgency of recovery in case of errors, expected period of use of automation, etc.).

At least some of the configurations of the embodiments described above may be implemented as a hardware component, a software component, and/or a combination of the hardware component and the software component. For example, the apparatus, method, and component described in the embodiments may include, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable gate (FPGA). Array), a programmable logic unit (PLU), a microprocessor, or any other device capable of executing and responding to instructions, may be implemented using one or more general purpose or special purpose computers.

The processing device may run an operating system and one or more software applications running on the operating system. A processing device may also access, store, manipulate, process, and generate data in response to execution of the software. For convenience of understanding, a processing device is sometimes described as being used, but a person of ordinary skill in the art will recognize that the processing device includes a plurality of processing elements and/or a plurality of types of processing elements. It will be understood that this may include

For example, the processing device may include a plurality of processors or one processor and one controller. Other processing configurations are also possible, such as a Parallel Processor. The software may include a computer program, code, instructions, or a combination of one or more thereof, which configures a processing device to operate as desired or is independently or collectively processed You can command the device.

The software and/or data may be any kind of machine, component, physical device, virtual equipment, computer storage medium or device, to be interpreted by or provide instructions or data to the processing device. , or may be permanently or temporarily embody in a transmitted signal wave. The software may be distributed over networked computer systems and stored or executed in a distributed manner. Software and data may be stored in one or more computer-readable recording media.

The method according to the embodiment may be implemented in the form of program instructions that can be executed through various computer means and recorded in a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, etc. alone or in combination. The program instructions recorded on the medium may be specially designed and configured for the embodiment, or may be known and available to those skilled in the art of computer software.

Examples of the computer-readable recording medium include magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CDROMs and DVDs, and ROM, RAM, and flash memory. Hardware devices specially configured to store and execute program instructions, such as, etc. are included. Examples of program instructions include not only machine language codes such as those generated by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

As described above, although the embodiments have been described with reference to the limited embodiments and drawings, various modifications and variations are possible from the above description by those skilled in the art. For example, the described techniques are performed in an order different from the described method, and/or the described components of the system, structure, apparatus, circuit, etc. are combined or combined in a different form than the described method, or other components Or substituted or substituted by equivalents may achieve an appropriate result. Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

10: customer terminal
100: work automation management system
110: input unit
120: control unit
130: output unit
140: storage
150: Automation task analysis department
152: prioritization unit
154: work list management unit
156: work performance management unit
1522: Automated difficulty calculator
1524: task automation cost calculator
1526: Automation Revenue Calculator
1528: Priority decision unit

Claims (10)

an input unit configured to receive task automation request information regarding one or more tasks to be automated from the customer terminal through the web;
an automation task analysis unit configured to calculate a task automation priority for the one or more automation target tasks according to the task automation request information; and
Task automation management system comprising an output unit configured to deliver task automation recommendation list information including the task automation priority to the customer terminal. According to claim 1,
The task automation request information is:
Work process information related to each automation target task, work complexity information, infrastructure status information, work input manpower information, work required time information, document-digital data ratio information, irregular or unstructured data ratio information, recovery urgency information in case of error, forecast A business automation management system, including the period of use of business automation. 3. The method of claim 2,
The automation task analysis unit:
calculating automation difficulty and task automation cost of each automation target task based on the task automation request information related to each automation target task;
calculating an expected business automation profit related to each of the automation target tasks based on the automation difficulty and the task automation cost; And
The task automation management system, which is configured to determine the task automation priority of each automation target task based on the expected task automation revenue. 4. The method of claim 3,
The automation task analysis unit:
receiving, from the customer terminal, task automation selection information including one or more automation selection tasks from among the task automation recommendation list information;
generating a list of bot construction tasks related to the construction of one or more bots to perform an automation task for the one or more automation selection tasks; And
and update a target compliance rate and a current compliance rate with respect to the building of the one or more bots in the bot building task list. 5. The method of claim 4,
The automation task analysis unit:
monitor operation rates and performance errors of one or more automated task bots built according to the task automation selection information; And
A business automation management system, configured to generate bot operation information including operation rate information and performance error information of each automated task bot. receiving, by the input unit, task automation request information regarding one or more tasks to be automated from the customer terminal through the web;
calculating, by the automation task analysis unit, a task automation priority for each automation target task according to the task automation request information; and
By the output unit, the task automation management method comprising the step of delivering the task automation recommendation list information including the task automation priority to the customer terminal. 7. The method of claim 6,
The task automation request information is:
Business process information, business complexity information, infrastructure status information, work input manpower information, work required time information, document-digital data ratio information, irregular or unstructured data ratio information, recovery urgency information when an error occurs, A method of managing business automation, including the expected duration of business automation usage. 8. The method of claim 7,
The step of calculating the task automation priority is:
calculating automation difficulty and task automation cost of each automation target task based on the task automation request information related to each automation target task;
Calculating an expected task automation profit related to each of the automation target tasks based on the automation difficulty and the task automation cost; and
Including the step of determining the task automation priority of each automation target task based on the expected task automation revenue, task automation management method. 9. The method of claim 8,
The step of calculating the task automation priority is:
receiving, from the customer terminal, task automation selection information including one or more automation selection tasks from among the task automation recommendation list information;
generating a bot construction task list related to the construction of one or more bots to perform an automation task for the one or more automation selection tasks;
updating a target compliance rate and a current compliance rate for building the one or more bots in the bot building task list;
monitoring the operation rate and execution error occurrence of one or more automated task bots built according to the task automation selection information; and
A business automation management method comprising the step of generating bot operation information including operation rate information and performance error information of each automated task bot. A computer-readable recording medium in which a program for executing the task automation management method of any one of claims 6 to 9 is recorded.

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