KR20180093040A - 메시지 교환 스레드들에 대한 자동적인 제안들 - Google Patents
메시지 교환 스레드들에 대한 자동적인 제안들 Download PDFInfo
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- KR20180093040A KR20180093040A KR1020187019756A KR20187019756A KR20180093040A KR 20180093040 A KR20180093040 A KR 20180093040A KR 1020187019756 A KR1020187019756 A KR 1020187019756A KR 20187019756 A KR20187019756 A KR 20187019756A KR 20180093040 A KR20180093040 A KR 20180093040A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/216—Handling conversation history, e.g. grouping of messages in sessions or threads
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/53—Network services using third party service providers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/063—Content adaptation, e.g. replacement of unsuitable content
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Abstract
Description
[0031] 도 1은, 대화로부터 엔티티를 식별하고 그리고 엔티티에 대해 사용자가 액션을 취하게 하는 제안을 생성하기 위한 예시적 시스템을 예시하는 블록 다이어그램이다.
[0032] 도 2는, 예시적 제안 애플리케이션을 예시하는 블록 다이어그램이다.
[0033] 도 3은, 대화로부터 엔티티를 식별하고 그리고 엔티티에 대해 사용자가 액션을 취하게 하는 제안을 생성하기 위한 예시적 방법의 흐름도이다.
[0034] 도 4는, 대화로부터 엔티티를 식별하고 그리고 엔티티에 대해 사용자가 액션을 취하게 하는 제안을 생성하기 위한 특정 예시적 방법의 흐름도이다.
[0035] 도 5는, 대화로부터 실행가능한 엔티티를 수동으로 결정하기 위한 예시적 방법의 흐름도이다.
[0036] 도 6은, 머신 학습 모델을 생성 및 업데이트하기 위한 예시적 방법의 흐름도이다.
[0037] 도 7은, 제안을 생성하기 위해 제1 애플리케이션으로부터 제2 애플리케이션으로 엔티티 정보를 피딩하기 위한 예시적 방법의 흐름도이다.
[0038] 도 8은, 대화에서 잠재적 사용자 회답을 예측하기 위한 예시적 방법의 흐름도이다.
[0039] 도 9는, 검색 요청들에 대한 응답으로 대화들 및/또는 대화 메시지들을 선택적으로 리트리브하기 위한 예시적 방법의 흐름도이다.
[0040] 도 10은 제안을 보여주는 예시적 대화 인터페이스들의 그래픽 표현들을 포함한다.
[0041] 도 11a는 제1 애플리케이션에 의해 생성된 대화를 보여주는 예시적 대화 인터페이스의 그래픽 표현이다.
[0042] 도 11b는 제2 애플리케이션에 의해 생성된 제안을 보여주는 예시적 대화 인터페이스의 그래픽 표현이다.
[0043] 도 12는 원-탭 회답들을 보여주는 예시적 대화 인터페이스의 그래픽 표현이다.
[0044] 도 13은 대화 보고를 보여주는 예시적 대화 인터페이스의 그래픽 표현이다.
[0045] 도 14는 대화 요약을 보여주는 예시적 대화 인터페이스의 그래픽 표현이다.
[0046] 도 15는 제안들의 순차적인 표현을 보여주는 예시적 대화 인터페이스들의 그래픽 표현들을 포함한다.
Claims (20)
- 컴퓨터로 구현되는 방법으로서,
하나 또는 그 초과의 프로세서들을 사용하여, 메시지 교환 스레드의 트랜스크립트(transcript)에서의 디스플레이를 위해, 제1 사용자에 의해 제출되는 전자 메시지를 수신하는 단계 ―상기 전자 메시지는 상기 제1 사용자의 클라이언트 디바이스를 통해 상기 제1 사용자에 의해 제공되는 사용자 인터페이스 입력에 대한 응답으로 제출되며, 상기 메시지 교환 스레드는 상기 제1 사용자의 제1 메시지 교환 클라이언트 및 제2 사용자의 제2 메시지 교환 클라이언트를 통해 적어도 상기 제1 사용자와 상기 제2 사용자 사이에서 이루어짐―;
상기 하나 또는 그 초과의 프로세서들을 사용하여, 상기 전자 메시지로부터의 엔티티를 식별하는 단계;
상기 하나 또는 그 초과의 프로세서들을 사용하여, 상기 엔티티의 문맥상 표시자(contextual indicator)들을 결정하는 단계;
상기 하나 또는 그 초과의 프로세서들을 사용하여, 상기 문맥상 표시자들에 기반하여, 상기 엔티티가 실행가능(actionable)한지 여부를 결정하는 단계; 및
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 상기 제1 메시지 교환 클라이언트 및 상기 제2 메시지 교환 클라이언트를 통한 프리젠테이션을 위해, 상기 엔티티에 관련된 제안을 제공하는 단계
를 포함하는, 컴퓨터로 구현되는 방법. - 제1 항에 있어서,
상기 제2 메시지 교환 클라이언트를 통해 상기 제2 사용자에 의한 상기 제안의 긍정적 선택(affirmative selection)을 수신하는 단계; 및
상기 긍정적 선택에 대한 응답으로, 상기 제1 메시지 교환 클라이언트를 통해 상기 제1 사용자에게의 프리젠테이션을 위한, 상기 제안에 기반한 콘텐츠를 제공하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제2 항에 있어서,
상기 제안에 기반한 콘텐츠는 상기 제1 사용자의 위치에 기반하는 제1 버전의 콘텐츠이며,
상기 방법은, 상기 긍정적 선택에 대한 응답으로, 상기 제2 메시지 교환 클라이언트를 통해 상기 제2 사용자에게의 프리젠테이션을 위한, 상기 제2 사용자의 위치에 기반하는 제2 버전의 콘텐츠를 제공하는 단계를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제3 항 중 어느 한 항에 있어서,
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 상기 메시지 교환 스레드의 트랜스크립트에 상기 제안을 통합하지 않고, 상기 제안이 프리젠테이션을 위해 제공되며,
상기 방법은,
상기 제안의 긍정적 선택을 수신하는 단계; 및
상기 긍정적 선택에 대한 응답으로, 상기 메시지 교환 스레드의 트랜스크립트에 상기 제안에 기반하는 콘텐츠를 통합하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제3 항 중 어느 한 항에 있어서,
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 상기 메시지 교환 스레드의 트랜스크립트에 상기 제안을 통합하지 않고, 상기 제안이 프리젠테이션을 위해 제공되며,
상기 제안은 긍정적 인터페이스 엘리먼트(affirmative interface element) 및 부정적 인터페이스 엘리먼트(negative interface element)를 포함하며,
상기 방법은,
상기 긍정적 인터페이스 엘리먼트 또는 상기 부정적 인터페이스 엘리먼트의 선택에 대해 모니터링하는 단계; 및
오직 상기 긍정적 인터페이스 엘리먼트의 선택에 대한 응답으로만, 상기 메시지 교환 스레드의 트랜스크립트에 상기 제안에 기반하는 콘텐츠를 통합하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제5 항 중 어느 한 항에 있어서,
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 제3자 서버에 상기 엔티티를 송신하는 단계; 및
상기 엔티티를 송신하는 것에 대한 응답으로 상기 제3자 서버로부터 상기 제안을 수신하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제6 항 중 어느 한 항에 있어서,
상기 문맥상 표시자들을 결정하는 단계는, 상기 제1 사용자 및 상기 제2 사용자 중 적어도 하나가 관여한(involve) 별개의 이전 메시지 교환 스레드에 기반하여 적어도 하나의 문맥상 표시자를 결정하는 단계를 포함하는, 컴퓨터로 구현되는 방법. - 제7 항에 있어서,
상기 적어도 하나의 문맥상 표시자는 상기 이전 메시지 교환 스레드의 하나 또는 그 초과의 이전 메시지들에서 상기 제1 사용자 및 상기 제2 사용자 중 적어도 하나에 의해 표현되는 감정(sentiment)에 기반하는, 컴퓨터로 구현되는 방법. - 제8 항에 있어서,
상기 감정은 상기 엔티티에 관련되며,
상기 적어도 하나의 문맥상 표시자를 결정하는 단계는, 상기 엔티티에 관련되는 상기 감정에 기반하여 상기 적어도 하나의 문맥상 표시자를 결정하는 단계를 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제6 항 중 어느 한 항에 있어서,
상기 문맥상 표시자들을 결정하는 단계는, 상기 제1 사용자 또는 상기 제2 사용자의 이전 메시지의 감정 분석을 수행하는 것에 기반하여 적어도 하나의 문맥상 표시자를 결정하는 단계를 포함하며,
상기 이전 메시지는 상기 메시지 교환 스레드 또는 이전 메시지 교환 스레드에 있는, 컴퓨터로 구현되는 방법. - 제9 항에 있어서,
상기 감정 분석을 수행하는 것은 상기 이전 메시지에 포함된 비-텍스추얼(non-textual) 그래픽 엘리먼트에 적어도 부분적으로 기반하는, 컴퓨터로 구현되는 방법. - 제11 항에 있어서,
상기 이전 메시지는 상기 이전 메시지 교환 스레드에 있으며, 상기 적어도 하나의 문맥상 표시자는 상기 이전 메시지에 있는 상기 엔티티에 관련되는 상기 감정에 기반하여 선택되는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제12 항 중 어느 한 항에 있어서,
상기 문맥상 표시자들은 상기 제1 사용자의 이전 메시지에 기반하며, 상기 이전 메시지는, 상기 제1 사용자에 의해, 상기 제2 사용자가 관여하지 않는 이전 메시지 교환 스레드에 제출되는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제13 항 중 어느 한 항에 있어서,
머신 학습 모델에 기반하여 적어도 하나의 전자 메시지에 대해 자연 언어 분석(natural language analysis)을 수행하는 단계를 더 포함하며,
상기 전자 메시지로부터 실행가능한 엔티티를 식별하는 단계 및 상기 엔티티의 문맥상 표시자들을 결정하는 단계는 상기 자연 언어 분석에 기반하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제14 항 중 어느 한 항에 있어서,
추적 정보(tracking information)를 생성하기 위해 상기 메시지 교환 스레드의 각각의 참여자로부터 대화 흐름들을 추적하는 단계; 및
상기 추적 정보에 기반하여 상기 문맥상 표시자들을 생성하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제15 항 중 어느 한 항에 있어서,
상기 문맥상 표시자들 및 트레이닝된 머신 학습 모델을 사용하여 상기 제안을 결정하는 단계를 더 포함하는, 컴퓨터로 구현되는 방법. - 제16 항에 있어서,
상기 엔티티에 제공된 상기 제안에 대한 사용자 반응을 수신하는 단계;
상기 문맥상 표시자들에 기반하여 입력되는 트레이닝 예(training example) 및 상기 사용자 반응에 기반하여 출력되는 트레이닝 예를 갖는 트레이닝 예를 생성하는 단계; 및
상기 트레이닝 예에 기반하여 트레이닝된 머신 학습 모델을 추가로 트레이닝하는 것에 기반하여 상기 트레이닝된 머신 학습 모델을 수정하는 단계
를 더 포함하는, 컴퓨터로 구현되는 방법. - 제1 항 내지 제17 항 중 어느 한 항에 있어서,
컴퓨터 판독가능 매체에서, 상기 문맥상 표시자들에 기반하여 상기 메시지 교환 스레드를 인덱싱하는 단계를 더 포함하는, 컴퓨터로 구현되는 방법. - 컴퓨터 판독가능 프로그램을 포함하는 비-일시적 컴퓨터 사용가능 매체를 포함하는 컴퓨터 프로그램 제품으로서,
상기 컴퓨터 판독가능 프로그램은, 컴퓨터 상에서 실행될 때, 상기 컴퓨터로 하여금:
메시지 교환 스레드의 트랜스크립트에서의 디스플레이를 위해, 제1 사용자에 의해 제출되는 전자 메시지를 수신하게 하고 ―상기 전자 메시지는 상기 제1 사용자의 클라이언트 디바이스를 통해 상기 제1 사용자에 의해 제공되는 사용자 인터페이스 입력에 대한 응답으로 제출되며, 상기 메시지 교환 스레드는 상기 제1 사용자의 제1 메시지 교환 클라이언트 및 제2 사용자의 제2 메시지 교환 클라이언트를 통해 적어도 상기 제1 사용자와 상기 제2 사용자 사이에서 이루어짐―;
상기 전자 메시지로부터 엔티티를 식별하게 하고;
상기 엔티티의 문맥상 표시자들을 결정하게 하고 ―상기 엔티티에 대한 문맥상 표시자들은 상기 제1 사용자의 이전 메시지에 기반하는 적어도 하나의 문맥상 표시자를 포함하며, 상기 이전 메시지는, 상기 제1 사용자에 의해, 상기 제2 사용자가 관여하지 않은 이전 메시지 교환 스레드에 제출됨―;
상기 문맥상 표시자들에 기반하여, 상기 엔티티가 실행가능한지 여부를 결정하게 하고; 그리고
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 상기 제2 메시지 교환 클라이언트를 통한 프리젠테이션을 위해, 상기 엔티티에 관련된 제안을 제공하게 하는, 컴퓨터 프로그램 제품. - 시스템으로서,
하나 또는 그 초과의 프로세서들; 및
명령들을 저장하는 메모리
를 포함하며, 상기 명령들은, 실행될 때, 상기 시스템으로 하여금:
메시지 교환 스레드의 트랜스크립트에서의 디스플레이를 위해, 제1 사용자에 의해 제출되는 전자 메시지를 수신하게 하고 ―상기 전자 메시지는 상기 제1 사용자의 클라이언트 디바이스를 통해 상기 제1 사용자에 의해 제공되는 사용자 인터페이스 입력에 대한 응답으로 제출되며, 상기 메시지 교환 스레드는 상기 제1 사용자의 제1 메시지 교환 클라이언트 및 제2 사용자의 제2 메시지 교환 클라이언트를 통해 적어도 상기 제1 사용자와 상기 제2 사용자 사이에서 이루어짐―;
상기 전자 메시지로부터 엔티티를 식별하게 하고;
상기 엔티티의 문맥상 표시자들을 결정하게 하고;
상기 문맥상 표시자들에 기반하여, 상기 엔티티가 실행가능한지 여부를 결정하게 하고; 그리고
상기 엔티티가 실행가능하다는 결정에 대한 응답으로, 상기 제1 메시지 교환 클라이언트 및 상기 제2 메시지 교환 클라이언트 중 적어도 하나를 통한 프리젠테이션을 위해, 상기 엔티티에 관련된 제안을 제공하게 하며,
상기 제안은 오직 상기 엔티티가 실행가능하다고 결정될 때만 제공되는, 시스템.
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