KR20150037804A - Method for providing instant message service using bot - Google Patents

Abstract

A method for providing an instant message service using a bot is disclosed. A method of providing an instant messaging service, comprising: maintaining a chat room list of chat rooms between a first type of friend and a second type of friend and a user, selecting a chat room between the second type of friend and the user from the chat room list Providing at least one bot associated with the selected chat room or the second type of friend, selecting any one of the at least one bot, And recording the messages in the chat room.

Description

[0001] METHOD FOR PROVIDING INSTANT MESSAGE SERVICE USING BOT [0002]

The following embodiments relate to a method for providing an instant message service using a bot.

The instant messaging service supports immediate (real-time) communication of multiple users using a network such as the Internet. For example, subscribers of an instant message service can send and receive various files such as pictures, videos, emoticons, and audio as well as text messages in real time. Such an instant messaging service is distinguished from an e-mail service in that a conversation takes place in real time.

An instant messenger (instant messaging application) is installed as a client in a mobiles terminal of users subscribed to the instant messaging service. As mobile devices such as smart phones and tablet PCs are becoming widespread and communication technologies are developed, users often use instant message services rather than short message services provided by mobile communication companies. Thus, the number of users subscribed to the instant messaging service is increasing dramatically, and this increase creates another business area. For example, advertisers may target users subscribed to an instant messaging service.

Embodiments of the present invention can provide information to a user more conveniently by providing a plurality of bots capable of performing an interaction with a user.

In addition, the embodiments of the present invention can create a new business area by using a plurality of bots capable of performing an interaction with a user for advertisement.

A method of providing an instant message service according to an exemplary embodiment of the present invention includes: maintaining a chat room list of chat rooms between a friend of a first type and a friend of a second type and a user; Selecting at least one bot associated with the selected chat room or the second type of friend, selecting one of the at least one bot, And recording the messages transmitted and received between the bot and the user in the chat room.

The first type of friend may be a general friend, and the second type of friend may be a virtual friend as a company friend.

The method of providing an instant message service according to an embodiment of the present invention may further include displaying an identifier capable of distinguishing the friend of the first type from the friend of the second type or grouping the chat rooms according to the type of each friend .

The method of providing an instant message service according to an exemplary embodiment of the present invention may further include the step of recording information on the bot in an outgoing message field of the chatting room in response to selecting one of the bots.

The method for providing an instant message service according to an embodiment of the present invention may include detecting a swipe gesture of the user in a chat room between the friend of the second type and the user, And selecting at least one of the bots included in the screen.

The method of providing an instant message service according to an exemplary embodiment of the present invention may further include recording chat content with the first bot and chat content with the second bot in the same chat room.

In the screen, each of the at least one bots may be mapped to at least one image.

The at least one bot may automatically generate a response message in response to a message input from the user.

The instant message service providing method according to an embodiment of the present invention is characterized in that when the bot is selected, the selected bot is held until another bot is selected, or, when there is a response from the selected bot, And allowing the user to make a new selection for the bot through an indication of recommendation of selection of the selected bot or other bot.

And maintaining an address book that includes the first type of friend and the second type of friend.

A method for providing an instant message service according to an embodiment of the present invention includes providing a profile for the second type of friend, providing a screen for selecting the at least one bot in the profile, And if the bot is selected, displaying the chat room between the second type of friend and the user.

According to another aspect of the present invention, there is provided a method of providing an instant message service, the method comprising: providing a web page in a form independent of the instant message service; in response to selecting one of the plurality of objects included in the web page, Displaying a chat room between the user and a second type of friend corresponding to the web page using an instant messaging service application, and displaying the chat room between the user and the user, And displaying the messages in the chat room.

The method of providing an instant message service according to an embodiment of the present invention includes the steps of sensing a gesture of the user with respect to a specific area included in a chat room between the friend of the second type and the user, In response to detecting the gesture, the method may further include displaying an advertisement associated with the second type of friend in at least a portion of the chat room.

The at least one bot may include at least one of a location guide bot that guides the location of the second type of friend, a customer service bot that provides customer service, or an event service bot that provides an event service.

Embodiments of the present invention provide a method for providing an instant message service using a bot that enables a user to acquire information more conveniently by using an interaction between a user and a bot and can expose an advertisement effectively to a company.

1 is a view for explaining an instant message service system according to an embodiment.
Figures 2 to 3 illustrate types of friends of a first type and friends of a second type according to an embodiment.
4 is a diagram for explaining a user input window of a mobile terminal according to an embodiment.
5 is a view for explaining an instant message service using a bot according to an embodiment.
6 to 8 are diagrams for explaining the provision of at least one bot according to an embodiment.
9 to 14 are views for explaining a specific embodiment of an instant message service using a bot according to an embodiment.
FIG. 15 is a flowchart illustrating an instant message service providing method according to an embodiment of the present invention.
16 is a block diagram illustrating an apparatus for providing an instant message service according to an embodiment.

Hereinafter, embodiments will be described in detail with reference to the accompanying drawings. However, the present invention is not limited to or limited by the embodiments. In addition, the same reference numerals shown in the drawings denote the same members.

Instant messaging service system

1 is a view for explaining an instant message service system according to an embodiment.

1, an instant message service system (hereinafter referred to as an instant message system) includes a message server 110, a communication network 120, a mobile terminal 130, a business entity 140, an advertiser, and another mobile terminal 150 can do. Specifically, the user's mobile terminal 130 may be subscribed to an instant messaging service, and the user's buddy list may include first type of buddies and second type buddies. And, the first type of friends owns other mobile terminals 150. Here, the first type of friends are non-profit-oriented users and may include family members, work colleagues, acquaintances, and the like. And, the second type of friends can mean businesses (advertisers) as virtual friends.

The instant messaging service application (chat application) is installed in each of the mobile terminals and has a function of receiving a chat message from the message server 110, a function of displaying the received chat message on the screen, and a chat message To the message server (110). In addition, the instant messaging service application can provide additional functions for users' social activities.

Friends of the first type and friends of the second type

Figures 2 to 3 illustrate types of friends of a first type and friends of a second type according to an embodiment.

Referring to FIG. 2, a user 210 subscribed to an instant messaging service can receive a chat message from friends 220 and 230, create a desired chat message, and transmit the chat message to the friends.

The types of buddies according to embodiments of the present invention may include a first type and a second type. The first type of friend 220 refers to a general friend such as a user's family, a work colleague, an acquaintance, and the like. The second type of friend 230 is a virtual friend controlled by the corporation 240 (advertiser).

Here, the business entity 240 may include a company for manufacturing and selling goods, a company providing various services, and the like. The second type of friend 230 may send chat messages to the user 210 to provide an advertisement, coupon, or the like. The chat messages transmitted by the second type of friend 230 may include at least one of video, coupon information, event information, advertisement information, and a voting interface.

Referring to FIG. 3, an instant message service providing method according to an exemplary embodiment may provide a list of chat rooms to a user. Specifically, the chat room list may include at least one of a chat room list between a first type of friends and a user, or a chat room list between a second type of friends and a user. Here, the chat room list between the first type of friends and the user and the chat room list between the second type of friends and the user can be provided individually or integrally.

’)를 디스플레이 할 수 있다. 예를 들어, 채팅방 리스트(310)에서, 제2 유형의 친구는 식별자 ‘

’에 의해 구별될 수 있다. 이에 따라, 사용자는 제1 유형의 친구와 제2 유형의 친구를 쉽게 구별할 수 있다.At this time, embodiments of the present invention may use a graphical effect so that the user can visually check whether the corresponding chat room corresponds to the first type of friend or the second type of friend in the chat room list. More specifically, in one embodiment, the chat room list 310 may include a chat room 311, 313 between a first type of friend and a user and a chat room 312, 314 between a second type friend and a user. have. At this time, the chat rooms (311, 313) between the friend and the user of the first type and the chat rooms (312, 314) between the friend and the user of the second type can be included in one chat room list. However, the method of providing an instant messaging service may include an identifier (e.g., "

Can be displayed. For example, in the chat room list 310,

≪ / RTI > Accordingly, the user can easily distinguish between the first type of friend and the second type of friend.

In another embodiment, the chat room list 320 can be grouped into different groups of chat rooms 321-324 between chat rooms and users of the first type and friends and users of the second type . For example, the chat room list 320 may include only chat rooms 321 through 324 between the second type of friends and the user, and the user may use the tab 330 to select between the first type of friends and the user You can browse chat rooms.

User input window

4 is a diagram for explaining a user input window of a mobile terminal according to an embodiment.

4, when a user enters a chat room, a chat window associated with a first type of friend or a second type of friend is displayed. This chat window is displayed by the chat history between the friend and the user.

The method of providing an instant messaging service may include displaying a chat window in a screen 410 showing a chat between a first type of friend or a friend of a second type and a user and a user input window 420 from which a user can create a message, Can be displayed (overlay).

In one embodiment, the method of providing an instant messaging service may provide a graphical representation of a chat window with a first type of friend and a chat window with a second type of friend differently. In particular, the chat window with the first type of friend may be displayed together with the user input window 420, while the chat window with the second type of friend may not display the user input window 420 together. That is, the activation of the user input window 420 in the chat window with the friend of the second type may depend on the setting of the user and the attribute of the friend of the second type. For example, if the second type of friend is able to communicate with the user using the bot, the user input window 420 may be activated, otherwise the user input window 420 may not be activated.

Instant message service using bots

5 is a view for explaining an instant message service using a bot according to an embodiment.

Referring to FIG. 5, an instant message service providing method may provide a screen 510 that includes a plurality of bots associated with a second type of friend. Specifically, the screen 510 may include objects representing a profile 520 for a second type of friend, a block button 530, and a plurality of bots 541 through 549.

The plurality of bots 541 to 549 support different functions. For example, the location guidance bot 545 may direct the user to the location of a second type of friend (e.g., a location of a customer center), and the customer service bot 544 may provide a customer service In response to the user's inquiry. The event service bots 549 may send and receive messages and messages to provide the event service to the user. And each of the plurality of bots 541 to 549 can be mapped to each unique image.

The plurality of bots 541 to 549 can interactively interact with the user. Specifically, the plurality of bots 541 to 549 can send and receive messages to and from the user, and can automatically provide an appropriate response message to the user, in particular, after identifying the input message from the user.

6 to 8 are diagrams for explaining the provision of at least one bot according to an embodiment.

Referring to FIG. 6, a screen 610 represents a chat room between a user of a second type 620 and a user. To provide a chat room between a user of the second type of friend 620 and a user, the method of providing an instant messaging service may maintain a chat room list of chat rooms between a friend and a user of the second type. Then, the user can select a chat room between the friend and the user of the second type from the chat room list.

The chat room and the screen shown in FIG. 5 can be naturally connected. That is, the instant message service providing method can detect the swipe gesture of the user in the chat room between the friend and the user of the second type. In response to detecting the swipe gesture, the chat room may be replaced with a screen (shown in FIG. 5) that includes a plurality of bots. Of course, when a swipe gesture is applied to a screen including a plurality of bots, a screen including a plurality of bots can be replaced with a chat room.

As another example, referring to FIG. 7, a method of providing an instant messaging service may provide at least one bot using a profile of a second type of friend. Specifically, the method of providing an instant messaging service may maintain an address book that includes a first type of friend and a second type of friend. And, if the user wants to view the profile of the second type of friend, the instant messaging service providing method may provide the user with a profile screen 710 for a second type of friend, And may include one bots. For example, if the user selects the name of the second type of friend, the instant messaging service providing method may provide a profile screen 710 of the second type of friend. At this time, the profile screen 710 may include information (715, 720) about the second type of friend and at least one bot 711 to 714. At this time, when the user selects any one of the at least one bots 711 to 714, the instant message service providing method may display the chat room between the friend and the user of the second type. Then, the service can be provided to the user through the interaction between the selected bot and the user.

Also, referring to FIG. 8, the second type of friend can be connected to the instant message service through a general web page. That is, the web page corresponding to the friend of the second type may include a plurality of objects, and when any one of the plurality of objects is selected by the user, the bot corresponding to the selected object is activated. The activated bot invokes the instant messaging service application, and the chat room between the second type of friend and the user is automatically displayed. The user can conduct a conversation with the activated bot in the displayed chat room.

As a more specific embodiment, when the user visits the web page 810 through web surfing, one of the plurality of objects 811 through 815 included in the web page 810 can be selected. At this time, the user can click on the customer center 813 among the plurality of objects 811 to 815, and the customer service bot 821 can be activated in response to the customer center 813 being clicked. That is, when the user selects the customer center 813, the instant message service providing method can detect the customer service bot 821 corresponding to the customer center 813. In response to detecting the customer service bot 821, the chat room 820 between the second type of friend and user 822 corresponding to the web page is identified, and between the second type of friend and the user 822 The identified chat room containing the chat history of the chat room may be displayed. Accordingly, the user 822 can send and receive messages to and from the customer service bot 822, and the instant message service method can display messages sent and received in the chat room 820.

A specific embodiment of instant message service using bots

9 to 14 are views for explaining a specific embodiment of an instant message service using a bot according to an embodiment.

9, chat room 910 may include a conversation between a second type of friend and user 912, and a user may select at least one bot 911. The instant message service may also record information about the selected bot in the outgoing message field of the chat room 910. [ Accordingly, the user can exchange messages with at least one bot 911.

For example, if user 912 selects customer service bot 911, user 912 may send a message to inquire about matters of a second type of friend. Then, the customer service bot 911 can automatically generate a response message including a response to the message input from the user 912. Thus, by allowing the user 912 to interact with a friend of the second type, the user 912 can obtain the necessary information using the instant messaging service.

10, in a chat room 1010 between a friend and a user of a second type, a user 1030 can exchange messages with a first bot 1020 and a second bot 1040. [ Specifically, the user can select any one of the bots 1020 on the screen 510 including at least one of the bots shown in FIG. 5, and can exchange messages with the selected bots 1020. The user can send and receive a message with another bot 1040 by selecting another bot 1040. At this time, the instant message service providing method can record conversation contents with the first bots 1020 and conversation contents with the second bots 1040 in the same chat room. For example, if the user 1030 selects the customer service bot 544 of FIG. 5, the user 1030 may query the customer center. Accordingly, the customer service boss 1020 can automatically generate a response message and transmit the response message to the user 1030. After the user 1030 receives the response message, the user 1030 may select the customer service bot 544 and the questioning bot 548, which is a different bot, from the screen 510 of FIG. Accordingly, the questioning bot 1040 can record information about the questioning bot 1040 in the outgoing message field of the chatting room. The user 1030 can respond to the question provided by the questioning bot 1040 by sending a message to the questioning bot 1040.

11, in a chat room 1110 between a friend and a user of a second type, a user 1130 may interact with a selected one of at least one bot 1112. Specifically, if the bot 1120 is selected, the selected bot 1120 may be maintained until another bot is selected, and if there is a response from the selected bot 1120, the selected bot 1120 may be reset . Then, the user 1130 can make a new selection for the bot through the selection of the selected bot 1120 or other bot's recommendation. For example, in screen 510 of FIG. 5, if user selects customer service bot 544, customer service bot 1120 may be maintained after user 1130 has talked to customer service bot 1120 have. As another example, after the user 1130 has communicated with the customer service bot 1120, the instant messaging service providing method may reset the customer service bot 1120. And, as yet another example, after user 1130 has communicated with customer service bot 1120, customer service bot 1120 may display a recommendation for selection of the questioning bot 548 of FIG. Accordingly, the user 1130 may talk to the questioning bot 548 by selecting the questioning bot 548 on the screen 510 of FIG.

Referring to FIG. 12, when a user sends a message to a selected bot, the selected bot automatically generates a response message and provides the response message to the user. At this time, the response message may include a hyperlink capable of linking at least one content. Here, the at least one content may include a map including location information, a web page, an image, a moving picture, a QR code, an online coupon, and the like. And, when the user selects a hyperlink, the instant message service providing method may provide at least one content linked with the hyperlink. For example, when the user 1230 transmits a message relating to an area to be guided to the position guiding robot 1220, the guiding robot 1220 can automatically generate a response message and provide it to the user. At this time, the response message may include a hyperlink 1240, such as a map. Then, when the user selects the hyperlink 1240, the instant message service providing method may provide the map 1250 to the user.

Referring to FIG. 13, the event page 1310 includes information on an event, thereby exposing an event to a user. Specifically, if the user selects the event service bot 549 of FIG. 5, the instant message service providing method may display the event page 1310. [ Alternatively, the method of providing an instant messaging service may include receiving a user's swipe gesture (e.g., when the user has touched the second type of friend and took a swipe gesture to the right) in a chat room between a friend and a user of the second type By sensing, an event page 1310 can be displayed. In an embodiment, the event page 1310 may include at least one item 1320-1340. And, when taking a touch gesture or a swipe gesture for each item, the instant messaging service providing method can provide related contents. For example, if the user has taken a touch gesture for item 1332, the instant messaging service providing method may provide a detailed event page and coupon number for the individual coupon. And, if a touch gesture is taken for the other item 1342, the instant message service providing method may provide the user with an associated image or moving picture.

Referring to FIG. 14, an instant message service providing method may provide an advertisement to a user using a hidden page. Specifically, the instant messaging service providing method may detect a user's gesture with respect to a specific area included in a chat room between a friend and a user of the second type. And in response to detecting a user's gesture to a particular area, display an advertisement associated with a second type of friend in at least some areas of the chat room. For example, the screen 1410 may display a specific area 1412. Here, the specific area 1412 may include additional information or advertisements to provide to the user. At this time, if the user has taken a gesture with respect to a particular area 1412 (e.g., taking a swipe gesture to push the specific area 1412 to the left), the instant messaging service providing method may respond to detecting a gesture And display the advertisement 1422 associated with the second type of friend in the chat room. If the gesture is completely taken in the specific area 1423, the advertisement 1431 related to the second type of friend can be displayed on the entire screen 1430. When the user touches the first area 1432 of the advertisement 1431, the user may be provided with an event page or a moving picture. Then, when the user touches the second area 1433 of the advertisement 1431, the advertisement 1431 can be removed from the screen 1430.

Operation Flow of Instant Messaging Service Providing Method

FIG. 15 is a flowchart illustrating an instant message service providing method according to an embodiment of the present invention.

Referring to FIG. 15, an instant message service providing method (hereinafter referred to as instant message service providing method) according to an embodiment may maintain a chat room list of chat rooms between friends of a first type and friends of a second type 1510). Here, the first type of friends may refer to individuals who are virtual friends, and who have no commercial purpose such as business. And the second type of friends can mean businesses as virtual friends. And, the method of providing an instant messaging service may maintain an address book that includes a first type of friend and a second type of friend.

In addition, the instant messaging service providing method may select a chat room between the second type of friend and the user from the chat room list (1520). In an embodiment, an instant messaging service providing method may display an identifier capable of distinguishing a friend of a first type from a friend of a second type, or may group chat rooms according to the type of each friend. This allows the user to easily distinguish between a first type of friend and a second type of friend.

In addition, the method of providing an instant messaging service may provide at least one bot associated with a selected chat room or a second type of friend (1530). Here, the at least one bot may include at least one of a location guide bot that guides the location of the second type of friend, a customer service bot that provides customer service, or an event service bot that provides event services. And, each of the at least one bots on the screen can be mapped to each of at least one image.

Specifically, the method of providing an instant messaging service may detect a swipe gesture of a user in a chat room between a friend and a user of the second type. In response to detecting the swipe gesture, a screen including at least one bot may be provided. And, the instant message service providing method can provide the selected bot to the user by selecting any one of the at least one bots included in the screen.

And, the method of providing an instant messaging service may provide the user with a profile for a second type of friend. For example, if the user selects a second type of friends in the address book, the user may be provided with a profile for a second type of friend. It is also possible to provide a screen for selecting at least one bot in the profile. Accordingly, the user can select any one of the at least one bots. And, when any one of the bots is selected, a chat room between the user of the second type and the user can be displayed. This allows the user to interact with the selected bot to obtain the desired information.

In addition, the instant message service providing method can provide an instant message service using the bots even when a user uses the Internet through a mobile terminal. Specifically, the instant message service providing method may provide a web page in a form independent of the instant message service. In response to selecting one of the plurality of objects included in the web page, the robot corresponding to the selected object can be detected. The instant messaging service application may then be used to display a chat room between the user and a second type of friend corresponding to the web page. Accordingly, the user can send and receive messages with the detected bots, and the instant message service providing method can display messages transmitted and received between the detected bots and the user in the chat room.

In addition, the instant message service providing method may select one of the at least one bots (1540). Specifically, the user can select any one of the at least one bots to obtain desired information. And, in response to the instant message service providing method, any one of the bots can be selected. When the bot is selected, the instant message service providing method may correspond to the user according to a predetermined setting. More specifically, in one embodiment, if the bot is selected, the selected bot may be maintained until another bot is selected. In another embodiment, if there is a response from the selected bot, the selected bot can be reset. Another embodiment may allow a user to make a new selection for a bot through an indication of recommendation of selection of the selected bot or other bot.

In addition, the method of providing an instant message service may record 1550 messages transmitted and received between the selected bot and the user in the chat room. Specifically, when any one of the bots is selected, in response to selecting one of the bots, information about the bots can be recorded in the outgoing message field of the chat room. When the user interacts with the selected bot, the selected bot can automatically generate a response message in response to the input message from the user. When the user selects a first bot and talks to the first bot, and then selects a second bot and a second bot to talk with the second bot, the method of providing an instant message service may include The conversation contents and the conversation contents with the second bots can be recorded in the same chat room.

And, the instant message service providing method can display a specific area in the chat room between the second type of friend and the user. Here, the specific area may include additional information to be provided to the user, and may include an advertisement. And, the instant message service providing method can detect the user's gesture with respect to a specific area included in the chat room between the friend and the user of the second type. Thus, in response to detecting a user's gesture for a particular area, an advertisement associated with a second type of friend may be displayed in at least some areas of the chat room.

Block diagram of an instant messaging service providing device

16 is a block diagram illustrating an apparatus for providing an instant message service according to an embodiment.

16, an instant message service providing apparatus according to an embodiment of the present invention includes a chat room list holding unit 1610, a chat room selecting unit 1620, a bot providing unit 1630, Unit 1640, and a message logger 1650. [0064]

The chat room list maintenance unit 1610 may maintain a chat room list of chat rooms between a first type of friend and a second type of friend and a user.

In addition, the chat room selecting unit 1620 can select a chat room between the friend and the user of the second type from the chat room list.

In addition, the bot provider 1630 may provide at least one bot associated with the selected chat room or a second type of friend.

Also, the bot selection unit 1640 can select any one of the at least one bots.

In addition, the message recording unit 1650 can record the messages transmitted and received between the selected bots and the user in the chat room.

The contents of the instant message service providing apparatus shown in FIG. 16 can be directly applied to the instant messaging service providing apparatus shown in FIG. 1 through FIG. 15, so that detailed description will be omitted.

The method according to an embodiment may be implemented in the form of a program command that can be executed through various computer means and recorded in a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, and the like, alone or in combination. The program instructions to be recorded on the medium may be those specially designed and configured for the embodiments or may be available to those skilled in the art of computer software. Examples of computer-readable media include magnetic media such as hard disks, floppy disks and magnetic tape; optical media such as CD-ROMs and DVDs; magnetic media such as floppy disks; Magneto-optical media, and hardware devices specifically configured to store and execute program instructions such as ROM, RAM, flash memory, and the like. Examples of program instructions include machine language code such as those produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter or the like. The hardware devices described above may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. For example, it is to be understood that the techniques described may be performed in a different order than the described methods, and / or that components of the described systems, structures, devices, circuits, Lt; / RTI > or equivalents, even if it is replaced or replaced.

Therefore, other implementations, other embodiments, and equivalents to the claims are also within the scope of the following claims.

Claims (1)

Maintaining a chat room list of chat rooms between a first type of friend and a second type of friend and a user;
Selecting a chat room between the second type of friend and the user from the chat room list;
Providing at least one bot associated with the selected chat room or the second type of friend;
Recording messages sent and received between the selected bots of the at least one bots and the user in the chat room
Readable recording medium having recorded thereon a program for executing the method.

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