KR20090014935A - Voice yellow page based commerce brokerage service providing method and system - Google Patents

Abstract

The present invention relates to a method and a system for providing a voice yellow page based commercial brokerage service. More specifically, the voice is provided by a group, a company, a religious group, a non-profit organization, or a region such as a city, a county, a district, a dong, a side, a li. Form a yellow page, members of a certain group or members of a specific region can easily access the yellow page by phone and perform commerce, and a yellow page service provider collects a certain fee from a yellow page registrar and uses each member's performance. The present invention relates to a service providing method and system for earning points in an account of a group or an individual member.

In another aspect, the present invention provides a method and system for providing an order-based commerce brokerage service in the industry, such as quick service, proxy operation, food delivery business, etc., mainly cash payment is not made through an electronic commerce system called open market.

The present invention provides a member's telephone terminal for accessing a voice yellow page based commerce server provided by a service provider via a PSTN; PBX which performs normal call connection, listener statistics and access statistics through the mobile communication network or PSTN network of the member who wants to search or order a registered company through the member telephone terminal (T ₁ ~ T _n ) / IVR 10; A web server 60 for performing a group or registrar service subscription or registration procedure; An agent terminal (80a to 80n) of a registered company connected to the call passing through the PBX / IVR to process a telephone order and consultation; and a recording server (50) for recording the contents of calls between the agent terminal and the member telephone terminal period; Yellow Page Server (VYPs) characterized in that the output of the voice yellow page through the ARS 20 and controls the outbound (Outbound) connection with the incoming call of the member and the agent terminal of the registered company selected by the member It is done.

According to the present invention, a group or region-specific voice yellow page-based commerce brokerage service is possible, and an e-commerce service in which a service or a product is extended to an industry that cannot be handled in an existing commerce is possible.

Description

The method of voice yellowpage based commerce intermediation service and system}

The present invention relates to a method and a system for providing a voice yellow page based commercial brokerage service. More specifically, the voice is provided by a group, a company, a religious group, a non-profit organization, or a region such as a city, a county, a district, a dong, a side, a li. Form a yellow page, members of a specific group or members of a specific region can easily access the yellow page by phone and perform commerce, and the yellow page service provider collects a certain fee from the yellow page registrar and uses each member's performance. The present invention relates to a service providing method and system for earning points in an account of a group or an individual member.

Therefore, the present invention will fall within the field of electronic commerce technology.

In the present invention, each member is connected to the yellow page of each group or region through a telephone, and when one of the registered registrant list is selected after access, each member's incoming call is connected to the selected registrar, thus the ARS interface technology. It is based on call processing technology, database control technology, recording technology, text message and voice message transmission technology using PBX / IVR.

In addition, web-related technology is also required because the registration process and organization of yellow pages of each organization or registrar are done through a web server.

At present, the telephone number guide service, commonly called Yellow Page, has been evolved into an internet based telephone number guide service, which was provided in the form of a previous booklet. In particular, it is widely used in providing information, such as a phone number in a particular region, and in the case of guiding the phone number on the Internet, it is evolving into a service that can be ordered not only simple but also Internet-based.

However, due to the burden of internet-based e-commerce, such as the development and operation of the Internet homepage, companies that do not participate in the Internet-based e-commerce, or cash payment after the payment method is executed, such as quick service, agency operation, food delivery company, etc. In the case of a company that is not only a yellow book in the form of a conventional booklet, but also through the Internet-based yellow page service, such as a simple phone number and menu, such as a service or product promotion, consumers usually call directly and pay the cash after the order is fulfilled. As the above companies do not systematically connect with the entire commerce process, rewards based on the use results such as providing points to increase customer loyalty also depend on offline methods such as providing stickers.

However, the points provided in the form of stickers or paper coupons issued by a specific small business are practically low in exchange value, and thus the limit is limited as a reward for enhancing customer loyalty.

In addition, the general way in which each group, such as clubs, corporations, social groups, religious groups, etc. to raise a common fund or sponsorship fund is to provide cash or in kind to each group member.

Although, due to the development of electronic commerce, the means of saving the profit generated from the operation of closed malls (internet-based shopping malls for each group) are utilized, but in the case of closed malls, it is expensive to construct and operate. A cumbersome procedure such as membership registration is required, and payment methods such as companies that do not participate in Internet-based e-commerce due to the above-mentioned costs for internet-based e-commerce or quick services, agency operations, food delivery companies, etc. In the case of companies whose main cash payments are made after the execution, the closed mall entry cannot be more effective than simple promotion.

Therefore, the closed mall operating group is also missing out on the profits that can be secured by entering the above companies.

Accordingly, the present invention provides a method for directly providing an online point without any preparation by using the voice yellow page and direct intervening in the transaction process between the customer and the company during the commerce through the voice yellow page, and a method for utilizing this for each group. I would like to.

In order to solve the above problems, the present invention provides a voice yellow page-based commerce brokerage service and system that can be accessed by anytime, anywhere telephone.

That is, through the present invention, when the companies register on the voice yellow page (in some cases, the group by region, the voice yellow page) and the consumer selects the desired company from the registered companies after accessing the voice yellow page from the consumer It provides a service and system that connects incoming calls to outbound calls to registered company telephone numbers, and accumulates a certain point in an account based on the telephone number of the consumer every time.

At this time, if you unconditionally recharge points every time you connect the phone, the actual business model is difficult to establish due to the burden of the point accumulation cost of the registrar is excessive,

In the present invention, the call recording process of the incoming call and the outbound call, the text message or voice message transmission to the consumer, the appropriate standard verification process for earning points when connecting the phone, if the registration is not completed Design and systemize the process of preventing point payments.

In addition, in order to construct a voice yellow page for each group, a group operator sets up a voice yellow page, a process of informing a registered company to a registered company when an incoming call is outbound to a registrar, a process of designating a registered company for each group, To devise and systemize the closed system for

Design and systemize the local yellow voice page construction process to connect local based registrars and local consumers.

The method and system for providing a voice yellow page-based commerce brokerage service according to the present invention enables users to participate in e-commerce using a telephone to companies that are difficult to participate in the e-commerce due to the burden of cost or the nature of the business model, By providing a way to earn points, we support a variety of marketing activities that can increase customer loyalty.

The provision of voice yellow page-based commerce brokerage services by region provides a new cyber space for businesses in a specific region to conduct various marketing activities for consumers in that region.

In particular, the method and system for providing a regional voice yellow page based commerce brokerage service according to the present invention constitutes a voice yellow page through a specific telephone number assigned to each region.

That is, a consumer accessing a voice yellow page through a specific incoming phone number can be considered to want to connect with a business in a specific region. Since there is no need to check the location information separately, it has the effect of not burdening the cost and expansion of the system.

In addition, by being able to build a voice yellow page for each group, each group will be able to provide its members with services for a wider range of industries, such as quick service, agency operation, food delivery business, etc.

The service operator according to the present invention is able to generate revenue by providing a voice yellow page based commerce brokerage service for each group and region.

In order to achieve the above effects, according to a preferred embodiment of the present invention, a member's telephone terminal for accessing a yellow page server provided by a service provider through a wired or wireless telephone network; PBX / IVR which performs normal call connection, listener statistics, and access statistics through wired / wireless telephone networks of members who want to search or order a registered company through the member phone terminals (T ₁ to T _n ). 10; A web server 60 for performing a group or registrar service subscription or registration procedure; An agent terminal (80a to 80n) of a registered company connected to the call passing through the PBX / IVR to process a telephone order and consultation; Yellow Page Server (VYPs) characterized in that the output of the voice yellow page through the ARS 20 and controls the outbound (Outbound) connection with the incoming call of the member and the agent terminal of the registered company selected by the member A voice yellow page based commerce brokerage system is provided.

In addition, to record the call history as a basis for ensuring the transparency of the transaction,

Preferably, a voice yellow page based commerce intermediation system is provided, which comprises adding a recording server 50 to record the contents of the call between the counselor terminal and the member telephone terminal.

In addition, in order to eliminate the inconvenience of registering in the form of voice recording files, such as group or region announcements, registration announcements of the registration company,

Preferably, the speech yellow page-based commerce brokerage system, characterized in that it has added a TTS (Text To Speech) server 40 for outputting the organization, the local introduction and the yellow page in a manner that converts the text from the text to the voice in real time Is provided.

,

In addition, to notify the member's use of yellow pages and points earned,

Preferably, a voice yellow page based commerce intermediation system is provided, which includes a messaging server 30 for transmitting text messages and voice messages.

Preferably, the yellow page servers (VYPs) is a key input detection unit 212 for detecting a selection signal input through the ARS from the member telephone terminal-where the selection signal is at least one composite frequency code (DTMF) Signal; A yellow page output unit 211 provided in the ARS and outputting voice data for inducing a selection of a registered company through key input of a member; A group information DB (222a) for storing yellow page information, point earning history information, and group member information of the joining group; Member information DB (222b) for storing the member's phone number, regional classification information, order or consultation history information, point accumulation history information; Registered company DB (222c) for storing the registered phone number and designated group information of the registered company; And category information DB (222d) for storing the information of the wide area or region classification, connection fee information, minimum call duration, re-establishment prohibition time for avoiding overlapping by industry category; It handles incoming calls from the member phone terminal and outbound connection of the counselor terminal of the registrar company, processes orders and counseling management, and performs counseling process of the ARS and the registrar counselor for various orders or consultations of the member. There is provided a voice yellow page-based commerce brokerage system, characterized in that the control unit 216 is configured to process so as to cooperate with each other to minimize the time required for consultation.

In addition, to provide the ability to find businesses by voice regardless of industry category,

Preferably, the yellow page servers (VYPs) is provided with a voice yellow page based commercial broker system, characterized in that the voice recognition unit 217 is added.

In addition, in order to connect directly to a specific registrar without the output of many companies,

Preferably, a voice yellow page based commerce intermediation system is provided, characterized in that the yellow page output unit 211 is replaced with a registered company code input unit 221.

In addition, in order to ensure the efficiency of counseling by informing the registered company counselor of the member's organization,

Preferably, the control unit 216, when the incoming call to the registered company counselor and the outbound connection of the terminal of the registered company counselor, outputs a waiting sound to the incoming call, and after connecting with the counselor to the counselor (for example, "OO group fund Credit yellow page server (VYPs) is characterized by the fact that it is made to accumulate the order and outputs the incoming call and the agent is provided.

In addition, to earn points for the member's performance,

Preferably, the Yellow Page Servers (VYPs) records the accumulated point information in the group information DB 222a or the member information DB 222b when the incoming call to the counselor of the registered company and the outbound connection of the terminal of the registered company counselor. There is provided a voice yellow page based commerce intermediary system, characterized in that an additional point crediting unit 215 is added.

In addition, in order to prevent an unfair point accumulation when making a call,

Preferably, the point crediting unit 215 collects the points information only if the connected currency meets the criteria of the minimum call duration set for each category in the category DB (222d), prohibition of re-establishment for preventing duplicate accumulation There is provided a voice yellow page based commerce brokerage system, characterized in that the point accumulation unit 215 is recorded in the DB 222a or the member information DB 222b.

In addition, in order to be able to exchange the earned points with a higher exchange value affiliate points,

Preferably, the yellow page server (VYPs) is provided with a voice yellow page based commerce brokerage system, characterized in that for adding the points affiliate linkage unit 220 for exchanging points to the points of other affiliates.

In addition, to ensure the transparency of transactions by informing members of transaction details and point accumulation details,

Preferably, the Yellow Page Servers (VYPs) is the incoming call to the agent of the registered company and the outbound connection of the terminal of the registered agent, the connection details to the member through the messaging server 30 as a text message or voice message Provided is a voice yellow page based commerce intermediary system characterized by adding a Happy Call sending unit for transmitting.

In addition, in order to allow a registered agent's agent to register during a call, if the transaction has not been closed,

Preferably, the yellow page server (VYPs) is a fraud detection unit for detecting a signal transmitted from the agent of the registered company and stored in the member information DB if it is determined that the telephone is for the purpose of accumulating fees when ordering, consultation-where, The signal is at least one complex frequency code (DTMF) signal provided.

In addition, in order to connect businesses in the region where the member is located when the member selects a region-based category when the region is not a voice yellow page service by region,

Preferably, the Yellow Page Servers (VYPs) adds a location information linkage unit interworking with a location information gateway of a telecommunication company in order to query the location information of a member when a member selects a business that provides services to a limited area due to the characteristics of the industry. Provided is a voice yellow page based commerce brokerage system.

In addition, in order to enable the Registrar Administrator to register collectively when a call is connected but the order is not closed,

Preferably, the web server 60 is a voice, characterized in that the registrar administrator to log in and view the access statistics and the incoming call of the member is connected to the registrar counselor, if the order is not made, it is set to invalid A yellow page based commerce brokerage system is provided.

In addition, in order to allow affiliates to easily promote the organization's voice yellow page phone numbers and accumulated points,

Preferably, the web server 60 generates a script indicating a download path of a program (for example: a program produced by Flash) indicating a cumulative point accumulation amount and a point accumulation balance for each subsidiary. A voice yellow page based commerce brokerage system is provided.

On the other hand, the present invention is a process of registering by receiving a service or product information and a received telephone number from the registered company; ARS is automatically started to output a yellow page for each phone number; Outbound connection to the counselor terminal of the registered company selected by the member; Performing an order or consultation; When the order or the end of the consultation consists of a process of accumulating the order or consultation connection fee as a group point or a member point is provided a voice yellow page based commerce brokerage service providing method characterized in that a plurality of voice yellow page management.

In addition, in order to enable members to purchase goods or services of registered companies with the accumulated points,

Preferably, a method for providing a voice yellow page based commerce intermediary service is provided, wherein the member adds a process of searching for the earned points and inputting an amount to be used.

In addition, if a member wants to use a point to purchase a product or service, to notify the registrant counselor of the use point by voice,

Preferably, the process of outbound connection to the counselor terminal of the registered company selected by the member outputs a standby sound to the member when the outbound connection is made to the agent terminal, and outputs a point amount to be used by the member to the counselor. In addition, a method for providing a voice yellow page based commerce brokerage service, which is a process of connecting a member and an agent, is provided.

In addition, to ensure that registrars can provide services or goods to specific entities or only to specific regions.

Preferably, the process of registering and receiving service or product information and a received telephone number from the registrar is provided with a voice yellow page based commerce intermediary service providing method comprising the step of selecting a service target organization or region.

In addition, for voice yellow page services by group,

Preferably, by inputting the information of each subscribing group, a group operator selects the desired business type to configure a yellow page and provides a voice yellow page based commerce brokerage service, characterized in that the process of adding a subscription process to give a voice yellow page phone number A method is provided.

In addition, in order to be able to operate the voice yellow page service for each group closed,

Preferably, when a member accesses a yellow page of a specific group, the group information DB is searched, and if the member is a member of the group, a yellow page is outputted; Provided is a voice yellow page based commerce brokerage service providing method.

In addition, in order for each organization to configure the Yellow Pages service only with the selected registrar,

Preferably, the subscription process of inputting the information of each affiliated group and selecting a desired business group to form a yellow page and assigning a voice yellow page phone number may include adding a process of approving a registered company to be included in the selected industry. Provided is a voice yellow page based commerce brokerage service providing method.

In addition, for voice yellow pages by region,

Preferably, a method for providing a voice yellow page based commerce brokerage service is provided by registering a yellow page telephone number for each region and adding a process of configuring a yellow page.

In addition, to record the call history as a basis for ensuring the transparency of the transaction,

Preferably, there is provided a voice yellow page based commerce intermediary service providing method characterized in that the process of recording the process of proceeding the order or consultation.

In addition, in order to prevent unfair points earning,

Preferably, the process of accumulating the fee as a group's points or a member's reserve does not accumulate a fee if the minimum call time is less than the minimum call time or repeated calls according to the characteristics of the business to which the registrar belongs. Provided is a voice yellow page based commerce brokerage service providing method.

In addition, if you do not have a regional voice yellowpage service, in order to connect to the nearest registrar if a member selects a region-based business,

Preferably, the process of outbound connection to the counselor terminal of the registrar is a process of inquiring the member's location information and connecting to the nearest registrar when the registrar provides services in a limited area. In the case of providing a service, a voice yellow page based commerce intermediation service providing method is provided, which is a process of connecting directly to a selected registrar.

In addition, if the agent of the registrar judges that the phone is for accumulating points, so that you can register the direct use of the fraudulent counseling calls,

Preferably, the process of proceeding the order, the consultation is provided a voice yellow page based commerce brokerage service providing method characterized in that the process of adding the specified key to store the unauthorized use information in the member information DB (222b) .

In addition, in order to provide a program that the affiliated organizations can promote the information on the organization's voice yellow pages, phone numbers, and points to members through their homepage or intranet,

Preferably. The registration process of inputting the information of each subscribing group, selecting a desired business group to form a yellow page, and assigning a voice yellow page phone number is performed by a phone number and a cumulative point accumulation amount or a balance of points accumulated for each subscribing group. There is provided a voice yellow page based commerce intermediary service providing method comprising the step of generating a script indicating a download path of the indicated program.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic diagram of a voice yellow page based commerce intermediary system according to an embodiment of the present invention.

Referring to this, the voice yellow page based commerce intermediation system according to an embodiment of the present invention provides a voice yellow page using the ARS for each group or region at a minimum cost, so that various registrars provide goods or services through the voice yellow page service. It can be provided.

Voice yellow page-based commerce brokerage system according to an embodiment of the present invention is a member terminal (T1 ~ Tn) for the service or product search and order for Yellow Page Server (VYPs) provided by the service provider Members who wish to place an order or consult through their member phone terminal go through the normal Private Branch Exchange (PBX) / Interactive Voice Response (IVR) (10) equipment through the PSTN network.

In addition to the call connection, the PBX equipment also performs customer statistics and access statistics. IVR equipment may take over calls and distribute and queue them. In general, a service called an ARS (Automatic or Audio Response System) 20 is implemented in the IVR equipment. In the present invention, the ARS (Automatic or Audio Response System) 20 is configured separately.

In general, a CTI server is supported to collectively control all of these servers. However, in the present invention, the CTI server is configured inside the Yellow Page Servers (VYPs), which will be described later. .

Although these servers are all described as separate servers, it is apparent to those skilled in the art that in practice, they may be separate processes implemented in one server, or one or several of them may be integrated and implemented in one server.

In addition, in the voice yellow page-based commerce brokerage system according to an embodiment of the present invention, incoming calls that have passed through the PBX / IVR 10 are authorized to Yellow Page Servers (VYPs), and the counselor terminal of the registered company according to the member's selection. (80a ~ 80n) outbound connection is made to the telephone consultation. In addition, the recording server 50 for recording the contents of the call between the counselor terminal and the member terminal (T ₁ ~ T _n ) and the TTS (Text to Speech) server 40 for converting the speech, yellow page, by group, by region, voice, Messaging server 30 to notify the user's order call history, points earning history, the group operator to register and perform the group's voice yellow page setting, the registered group administrator to perform the registration and other administrative tasks to the web server (60) It is composed.

In addition, if the voice is not a yellow page service for each region, in order to connect to the registered company of the region, such as a member, the carrier location information gateway 90 for querying the location information of the member may be further configured.

2 is a block diagram of a voice yellow page based commerce intermediary service flow according to an embodiment of the present invention.

Referring to this, when a plurality of registrar managers 71 register their services or products in the voice yellowpage service and charge the fee, the general member (100, a member who is not a member of a specific group) or a group member (101, When an order or a call is connected from a member of a specific group, the service provider deducts a fee charged in advance by the registered company manager, and accumulates points in the account of the member or the member's organization.

At this time, the subscription group operator 70 subscribes to the voice yellow service and sets its own voice yellow page for the voice yellow page service for each group.

Members (100,101) can use the accumulated points to purchase services or goods of the registered company, and if the order or helpline is connected but the actual order is not completed, the counselor (80) uses the fraudulently (or invalid connection). You can register with

When the member (100, 101) orders using the accumulated points, in order for the counselor 80 to immediately know the use point information, etc. without a separate inquiry, the voice yellow page system, when the member enters the point usage amount, When a telephone agent is contacted with a registered company counselor, a waiting sound is sent to the members (100, 101), a point use amount announcement is sent to the counselor, and then the member and the counselor are connected.

In the case of yellow page service by group, the group and the members of the group are credited according to the ratio entered at the time of joining the group, and the accumulated points can be exchanged for other affiliate points.

3 is a block diagram showing the configuration of yellow page servers (VYPs) according to an embodiment of the present invention.

Referring to this, Yellow Page Server (VYPs) is a yellow page output unit, key input detection unit, fraud detection unit, point earning unit, voice recognition unit, Happy call sending unit, location information linkage unit, point affiliate linkage unit therein It consists of registrar code input unit, control unit, group information DB, member information DB, registrar DB, and category DB.

More specifically, reference numeral 211 is provided in the ARS 20, and when a member connects to the yellow page server, the yellow page output unit which checks the affiliated organization using the voice yellow page telephone number as a key and outputs the yellow page of the group. Indicates.

Reference numeral 217 denotes a food recognition unit that outputs a list of registered companies related to this by speaking a keyword by voice instead of selecting a category (industry) instead of the yellow page output unit 211. .

Reference numeral 221 denotes a registered company code input unit that allows a connection with a corresponding company counselor by inputting a registered company code that a member already knows in place of the yellow page output unit 211.

Reference numeral 212 denotes a key input detecting unit for detecting a signal corresponding to a button key input through the ARS 20 from the member telephone terminals T ₁ to T _n .

Reference numeral 214 denotes a fraud detection unit that detects a fraudulent use of a designated DTMF signal (for example, # 1) and transmits the fraudulent use to the Yellow Page server when the counselor of the registration company determines that the fraudulent use is unsatisfactory.

Reference numeral 215 denotes that the member stores points in the group DB 222a account and the member information DB 222b account according to the usage result when the member makes an order or consultation with the registrar through the voice yellow page service. A point accumulation part is shown.

Reference numeral 218 indicates that when a member orders or consults with a registrar through a voice yellowpage phone number, a usage message or a credit history notification message is sent to the member as a text message or a voice message at the time of the first connection or when the points are accumulated. Indicates happy call dispatch.

Reference numeral 219 refers to the location where the member's location is linked to the registrar of the region where the member's location is located by searching the location of the member's location and interworking with the service provider's location information gateway if the registered provider's category corresponds to a category that provides services to a limited area. Information linkage.

Reference numeral 220 denotes an interlocking unit with the point partner so that the accumulated points can be exchanged with other affiliate points, and reference numeral 213 refers to the TTS server 40 which converts the text into voice when outputting an introduction comment and a yellow page by group and region. Represents an interlocking TTS interlocking unit.

Reference numeral 222a indicates a group information DB that stores yellow page information, point earning history information, group member information, etc. of the affiliated group, and 222b indicates member's phone number, region classification information, order or consultation history information, point accumulation history information. Represents a member information DB for storing the data.

Reference numeral 222c denotes a registrar DB that stores the registered telephone number, designated group information, etc. of the registrar, and 222d prohibits re-establishment to prevent overlapping by wide area or region, connection fee information, minimum call duration, and the like. Represents a category information DB for storing time information and the like.

Reference numeral 216 handles incoming calls from member phone terminals and outbound connections of the registrar's counselor terminals and processes orders or consultations. Represents a control unit for processing the consultation process so as to minimize the time required for consultation.

4 is a flowchart illustrating an embodiment of a group registration process of a voice yellow page based commerce service according to an embodiment of the present invention.

Referring to this, for voice yellow page-based commerce service by group,

Each group connects to a web server (301), selects a group subscription (302), inputs basic group information (303), and selects a voice yellowpage telephone number (e.g., 02-6422-1000) from the selectable numbers (304). Then, one or more types of businesses suitable for the characteristics of the group are selected (305), a designated registered company is selected (309), and a yellow page type menu order is set (307) to complete the subscription process.

At this time, the basic group information of reference numeral 303 includes information such as group name, group representative, business registration number, etc., as well as information on group activity area information, group introduction comment, and point accumulation rate between group and group member.

Here, the designated registration 306 indicates that the group constitutes a specific business constituting the yellow page only by the company designated by the user, and the general registration indicates that all the registered companies registered by the voice yellow page service operator are accepted.

FIG. 5 is a diagram illustrating an embodiment of a yellow page menu setting process of a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

That is, the configuration for the yellow page menu order setting 307 shown in FIG.

That is, the reference numeral 330 indicates that the basic industry (category) configured by the voice yellowpage service provider and the operator of the subscribing group select all or part of the built-in industries, and the reference numeral 331 denotes drag and drop with a mouse. ) It shows how to set the output order of the business category (category) selected.

In this way, the operator of the affiliated group can freely set the order of outputting the yellow pages according to the frequency of use by selecting an industry frequently used by the member in order to ensure the convenience of the member who uses the yellow pages by telephone.

FIG. 6 is a flowchart illustrating an embodiment of a general registration process of a registrar of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

Here, the general registration process means registration that does not specify a specific organization.

Referring to this, in order to register a voice yellow page-based commerce service, each registrar (advertiser) connects to a web server (401), selects a registrar general registration (402), inputs basic information (403), and receives one or more receptions. Enter a phone number (404).

In this case, the basic information includes a company name, a business registration number, a contact person information, as well as business hours for receiving an order call, service or regional information available for a product.

In addition, an introduction comment 405 introducing a service or a price of a registered company is selected, one or more sector categories to be advertised are selected (406, 411), and the output ranking bids (406, 409) participate in the category. At this time, the output ranking refers to the order in which the registered companies are outputted, such as "A company 1, B company 2, C company 3" when the member selects a category.

When the registrar participates in the output ranking bidding, it checks whether the advertising fee balance exists (408) and charges the advertising fee (409) when the balance is insufficient or does not exist, and if the balance remains, the output ranking is determined according to the bidding result.

7 is a flowchart illustrating an exemplary registration process of a registered company of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

Here, the designated registration process means that a registered company designates a specific organization to register a service or a product.

Referring to this, unlike the general registration process of FIG. 6, the registration is confirmed when there is an approval 429 of the designated group operator through the input point accumulation amount 4247 and the application for group designation approval 428.

In this case, the point accumulation amount means the amount of points to be accumulated in the member of the organization or the account of the group when the registrant and the member of the group use, and the approval of the designated group operator selects the designated registration from the industry (category) by the operator of the designated group. 306 and appointing a registered company 309.

8 is a configuration diagram of a script providing method for indicating a download path of a program capable of displaying or inquiring group information and point accumulation status information of a voice yellow page based commerce brokerage system according to an embodiment of the present invention.

In the case of providing a voice yellow page-based commerce brokerage service for each group, the group should be able to promote its voice yellow page phone number and point information accumulated in the group account to members.

In the present invention, the group of the program (702) (for example: flash program) that can display or query the group information and point accumulation status information (for example: total accumulation reserve, reserve balance information) automatically generated at the time of subscription A script indicating a path 701 is inserted into a homepage or an intranet to promote a voice yellow page phone number to group members.

9 is a flowchart illustrating an embodiment of a fund accumulation process through a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

Referring to this, when a member inputs a voice yellow page phone number by a phone terminal (501) and accesses a yellow page server, the yellow page server outputs a voice of a category of a corresponding group or a local yellow page using the received number as a key. (502).

For example, "Quick service 1, proxy operation 2, please print".

When the member selects one of the output categories as a DTMF signal (503), the yellowpage server outputs the corresponding category registered company list (505) according to the output rank.

If a member selects one from the list of printed companies, Yellow Page Server (VYPs) connects to the registered receiving number of the company through PBX / IVR (10) (507). And then print the business list again.

When the member is connected to the agent of the selected company, recording of the order or counseling call between the member and the agent starts (510), the order or counseling proceeds (511), and the counselor calls the order or counseling phone during the order or consultation. If it is determined that the fee is for fraudulent accumulation, a corresponding record is transmitted to the yellow page server by pressing a designated key (eg, # 1) (512, 530, 531).

When the order or consultation is completed, call recording is terminated (513), and if it does not correspond to fraudulent use, a commission is accumulated in the group account or the personal account (514).

Meanwhile, the method and system for providing a voice yellow page based commerce service according to an exemplary embodiment of the present invention are not limited to the above exemplary embodiments, and various modifications may be made without departing from the technical gist of the present invention.

1 is a schematic diagram showing a schematic configuration of a voice yellow page based commerce brokerage system according to an embodiment of the present invention;

2 is a block diagram of a voice yellow page based commerce brokerage service flow according to an embodiment of the present invention;

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3 is a block diagram illustrating a configuration of a yellow page server according to an embodiment of the present invention;

4 is a flowchart illustrating a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

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FIG. 5 is a diagram illustrating a yellow page menu setting process in a group registration process of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

6 is a flowchart illustrating a general registration process of a registrar of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

7 is a flowchart illustrating a registration process of a registration company designation of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

8 is a configuration diagram of a method for providing a script indicating a download path of a program capable of displaying or inquiring group information and point accumulation status information of a voice yellow page-based commerce brokerage system according to an embodiment of the present invention.

9 is a flowchart illustrating a service use process and a point process of a member of a voice yellow page based commerce brokerage service according to an embodiment of the present invention.

Claims (29)

A member telephone terminal of each subscribing organization for accessing a voice yellow page-based commerce server provided by a service provider through a PSTN network; A PBX / IVR which performs normal call connection, listener statistics, and access statistics through a mobile communication network or PSTN network of a member who wants to search or order a registered company through the member telephone terminal, and performs extension distribution processing; A web server for performing a group or registrar service subscription or registration procedure; A counselor terminal of a registered company connected to the PBX / IVR call to handle telephone orders and consultations; Voice yellow page based commerce brokerage system, characterized in that it consists of a yellow page server that outputs the voice yellow page through the ARS and controls the incoming call of the member and the outbound connection with the agent terminal of the registrar selected by the member . 2. The speech yellow page based commerce broker system according to claim 1, wherein a text to speech (TTS) server is added. The voice yellow page based commerce brokerage system according to claim 1, further comprising a messaging server for transmitting a text message and a voice message. The voice yellow page-based commerce brokerage system according to claim 1, further comprising a recording server for recording the contents of the call between the counselor terminal and the member telephone terminal. 2. The apparatus of claim 1, wherein the yellow page server comprises: a key input detector for detecting a selection signal input through the ARS from the member telephone terminal, wherein the selection signal is at least one complex frequency code signal; A yellow page output unit provided in the ARS and outputting voice data for inducing a selection of a registered company through key input of a member; A group information DB for storing yellow page information, point earning history information, and group member information of the joining group; A member information DB for storing the member's phone number, region classification information, order or consultation history information, and point accumulation history information; A registrar database for storing the registered telephone number and the designated group information of the registrant; A category information DB for storing information of a wide area or region, connection fee information, minimum call duration, and prohibition of re-establishment for preventing overlapping by industry type; It handles incoming calls from the member phone terminal and outbound connection of the counselor terminal of the registrar company and processes the order or counseling management, and interlocks the counseling process of the ARS and the counselor of the registrar counselor for various orders or consultations of the members, respectively. Voice yellow page based commerce brokerage system, characterized in that consisting of a control unit for processing so that the time required for consultation is minimized by processing. The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a voice recognition unit. The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server replaces the yellow page output unit with a registration company code input unit. The method of claim 5, wherein the control unit, when the incoming call to the registered company counselor and the outbound connection of the terminal of the registered company counselor, outputs a waiting sound to the incoming call, and outputs the announcement to the counselor after connecting to the counselor and the incoming call and the agent Voice yellow page based commerce brokerage system composed of yellow page servers, characterized in that the connection processing The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a point crediting unit. 10. The method of claim 9, wherein the point crediting unit is a point crediting unit to record in the earned point information only if the connected currency meets the criteria of the minimum call duration set for each category in the category DB, prohibition of re-establishment for preventing duplicate accumulation Voice Yellow Page based Commercial Brokerage System The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a point affiliate linkage unit. The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a happy call sending unit. 6. The speech yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a fraud detection unit, wherein the signal is at least one complex frequency code (DTMF) signal. The voice yellow page based commerce brokerage system according to claim 5, wherein the yellow page server adds a location information linkage unit. The method of claim 1, wherein the web server that performs the registration or registration procedure for the group and the registrar service checks the access statistics after the registrar administrator logs in, and the member's call is connected to the registrar counselor, but the order is not made. Voice yellow page based commerce brokerage system, characterized in that it has a function to set it to invalid The program of claim 1, wherein the web server performing the service registration or registration procedure of the group and the registered company service represents a cumulative point accumulation amount and a balance of the point accumulation amount for each subscription organization (eg, a program made of Flash). Voice yellow page based commerce brokerage system, characterized in that for generating a script indicating the download path of Registering and receiving service or product information and a received telephone number from a registered company; ARS is automatically started to output a yellow page for each phone number; Outbound connection to the counselor terminal of the registered company selected by the member; Performing an order or consultation; Method of providing a voice yellow page based commerce brokerage service, characterized in that the process of accumulating the order or consultation connection fee as a group point or a member point at the end of the order or consultation to perform a plurality of voice yellow page management 18. The method according to claim 17, wherein the member adds a process of searching for the earned points and inputting an amount to be used. 18. The method of claim 17, wherein the outbound connection to the counselor terminal of the registered company selected by the member comprises: when the outbound connection is made to the counselor terminal, a waiting sound is output to the member, and the point amount to be used by the member is spoken to the counselor. After the output, the method of providing a voice yellow page based commercial brokerage service, characterized in that the process of connecting the member and the agent 18. The method of claim 17, wherein the registering of the service or product information and the received telephone number from the registrar includes selecting a service target group or region. 18. The voice yellow page-based commerce according to claim 17, further comprising a subscription process of inputting information of each subscribing group, selecting a desired business type to form a yellow page, and assigning a voice yellow page phone number. How to provide mediation service 18. The method of claim 17, wherein if the member accesses the yellow page of a specific group, the group information DB is queried. If the member is a member of the group, the yellow page is outputted. Voice yellow page based commerce brokerage service providing method characterized in that the process is added 22. The method of claim 21, wherein the subscription process of inputting the information of each subscribing group, selecting a desired type of business by the group operator to construct a yellow page, and assigning a voice yellow page telephone number is a process of approving a registrar to be included in the selected type of business. Voice yellow page based commerce intermediary service providing method characterized in that the addition 18. The method of claim 17, further comprising registering a yellow page telephone number for each region and configuring a yellow page. 18. The process of claim 17, wherein the process of accumulating the fee as a group's point or a member's reserve is based on the characteristics of the business to which the registrar belongs, and sets a minimum talk time to meet or exceed the minimum talk time. Voice yellow page based commerce brokerage service providing method characterized in that it does not earn 18. The method of claim 17, wherein the outbound connection to the counselor terminal of the registrar is a process of inquiring a member's location information and connecting to the nearest registrar when the registrar provides services in a limited area. Regardless of whether a service is provided, regardless of whether the service is provided with a voice yellow page based commercial brokerage service, characterized in that the process of connecting directly to the selected registrar. 18. The method of claim 17, wherein the ordering and consultation process comprises adding a process of storing the illegal use information in the member information DB by inputting a designated key. 22. The method of claim 21, wherein the subscription process of inputting the information of each subscribing group, selecting a desired business type to form a yellow page, and assigning a voice yellow page phone number is performed by a phone number and a cumulative point given to each subscribing group. Voice yellow page-based commerce brokerage service providing room, characterized in that the process of generating a script indicating the download path of the program indicating the balance amount of points or points accumulated 29. The method for providing a voice yellow page based commerce intermediary service according to claim 17, further comprising recording a process of proceeding the order or consultation.

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