KR102803468B1 - Common device, method and computer program for providing service based on voice command - Google Patents

Abstract

A public terminal providing a voice command-based service includes a service classification unit that classifies a plurality of services provided by the public terminal based on a user's history data, a category classification unit that classifies the classified plurality of services into a plurality of categories according to the type of each service, an agent setting unit that sets agents corresponding to the classified plurality of categories, and a service providing unit that provides a service corresponding to a voice command input from the user through the set agent.

Description

COMMON DEVICE, METHOD AND COMPUTER PROGRAM FOR PROVIDING SERVICE BASED ON VOICE COMMAND

The present invention relates to a common terminal, method and computer program for providing a voice command-based service.

An intelligent personal assistant is a software agent that processes tasks requested by users and provides customized services to users. An intelligent personal assistant has the advantage of improving user convenience by collecting and providing customized information to users based on artificial intelligence (AI) engines and voice recognition, and performing various functions such as schedule management, sending emails, and making restaurant reservations according to the user's voice commands.

These intelligent personal assistants are mainly provided in the form of customized personal services on smartphones, and representative examples include Apple's Siri, Google's Now, and Samsung's Bixby. In this regard, prior art Korean Publication No. 2016-0071111 discloses a method for providing personal assistant services on electronic devices.

However, the intelligent personal assistant has different usage commands for each service provided by the intelligent personal assistant, and the user must remember all usage commands to receive each service. This has the disadvantage of making the user feel uncomfortable when using the intelligent personal assistant.

The present invention provides a common terminal, method and computer program that provide a voice command-based service that improves the convenience and sustainability of use to users by categorizing and classifying multiple services provided by a common terminal by type and assigning agents to each classified category.

The present invention provides a common terminal, method and computer program for providing a voice command-based service, which enables users to increase device intimacy and acceptance through personalized voice command-based services by setting agents according to the type of each service.

The present invention provides a common terminal, method and computer program that provide a voice command-based service in which an agent actively recommends a service suitable for the user's situation by combining the user's history data and situation data.

The present invention provides a common terminal, method and computer program that provide a voice command-based service capable of shortening the depth of entry into the service by allowing a user to call an agent name and have an agent corresponding to the called agent name executed to automatically provide a service appropriate to the user's situation.

However, the technical tasks that this embodiment seeks to accomplish are not limited to the technical tasks described above, and other technical tasks may exist.

As a means for achieving the above-described technical task, one embodiment of the present invention can provide a common terminal including a service classification unit that classifies a plurality of services provided by a common terminal based on a user's history data, a category classification unit that classifies the classified plurality of services into a plurality of categories according to the type of each service, an agent setting unit that sets agents corresponding to the classified plurality of categories, and a service providing unit that provides a service corresponding to a voice command input from the user through the set agent.

Another embodiment of the present invention can provide a service providing method including a step of classifying a plurality of services based on a user's history data, a step of classifying the classified plurality of services into a plurality of categories according to the type of each service, a step of setting an agent corresponding to each of the classified plurality of categories, and a step of providing a service corresponding to a voice command input from the user through the set agent.

Another embodiment of the present invention provides a computer program stored on a medium including a sequence of commands that, when executed by a computing device, causes the computer program to classify a plurality of services based on history data of a user, classify the classified plurality of services into a plurality of categories according to the type of each service, set agents corresponding to each of the classified plurality of categories, and provide a service corresponding to a voice command input from the user through the set agents.

The above-described problem solving means are merely exemplary and should not be construed as limiting the present invention. In addition to the above-described exemplary embodiments, there may be additional embodiments described in the drawings and detailed description of the invention.

According to any one of the problem solving means of the present invention described above, a common terminal, method and computer program can be provided that provide a voice command-based service that improves convenience and continuity of use to a user by categorizing and classifying a plurality of services provided by a common terminal by type and assigning an agent for each classified category.

A common terminal, method and computer program for providing a voice command-based service can be provided, which allows users to increase device intimacy and acceptance through personalized voice command-based services by setting agents for each type of service.

A common terminal, method and computer program can be provided for providing a voice command-based service in which an agent actively recommends a service suitable for the user's situation by combining the user's history data and situation data.

A common terminal, method and computer program for providing a voice command-based service that can shorten the depth until entry into the service by allowing a user to call an agent name and have an agent corresponding to the called agent name executed to automatically provide a service suitable for the user's situation can be provided.

Figure 1 is a configuration diagram of a service providing system according to one embodiment of the present invention.
Figure 2 is a configuration diagram of a public terminal according to one embodiment of the present invention.
FIG. 3 is an exemplary drawing for explaining a process of classifying multiple services provided by a public terminal into multiple categories according to one embodiment of the present invention.
FIG. 4 is a flowchart of a method for setting attribute information for multiple agents in a public terminal according to one embodiment of the present invention.
FIG. 5 is a flowchart of a method for providing a voice command-based service in a public terminal according to one embodiment of the present invention.

Hereinafter, with reference to the attached drawings, embodiments of the present invention will be described in detail so that those skilled in the art can easily practice the present invention. However, the present invention may be implemented in various different forms and is not limited to the embodiments described herein. In addition, in order to clearly describe the present invention in the drawings, parts that are not related to the description are omitted, and similar parts are assigned similar drawing reference numerals throughout the specification.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only the case where it is "directly connected" but also the case where it is "electrically connected" with another element in between. Also, when a part is said to "include" a component, this should be understood to mean that it may further include other components, unless specifically stated to the contrary, and does not preclude the presence or possibility of one or more other features, numbers, steps, operations, components, parts, or combinations thereof.

In this specification, the term 'unit' includes a unit realized by hardware, a unit realized by software, and a unit realized using both. In addition, one unit may be realized using two or more pieces of hardware, and two or more units may be realized by one piece of hardware.

Some of the operations or functions described as being performed by a terminal or device in this specification may instead be performed by a server connected to the terminal or device. Similarly, some of the operations or functions described as being performed by a server may also be performed by a terminal or device connected to the server.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the attached drawings.

FIG. 1 is a configuration diagram of a service providing system according to one embodiment of the present invention. Referring to FIG. 1, the service providing system (1) may include a public terminal (110), a display device (115), and a conversation server (120). The public terminal (110), the display device (115), and the conversation server (120) are exemplary components that can be controlled by the service providing system (1).

Each component of the service provision system (1) of Fig. 1 is generally connected via a network. For example, as shown in Fig. 1, a public terminal (110) may be connected to a display device (115) or a conversation server (120) simultaneously or at time intervals.

A network is a connection structure that enables information exchange between each node, such as terminals and servers, and includes a local area network (LAN), a wide area network (WAN), the Internet (WWW: World Wide Web), wired and wireless data communication networks, telephone networks, and wired and wireless television communication networks. Examples of wireless data communication networks include, but are not limited to, 3G, 4G, 5G, 3GPP (3rd Generation Partnership Project), LTE (Long Term Evolution), WIMAX (World Interoperability for Microwave Access), Wi-Fi, Bluetooth communication, infrared communication, ultrasonic communication, visible light communication (VLC), LiFi, etc.

The public terminal (110) can provide multiple services to the user (100) based on voice AI. The user (100) can control the public terminal (110) through an external control device, such as a remote control, for example, but can also control the public terminal (110) by voice commands uttered by the user (100).

The public terminal (110) can classify multiple services provided by the public terminal (110) based on the history data of the user (100). The history data can include, for example, service provision history, voice commands received from the user (100), and voice conversation history provided to the user (100). For example, the public terminal (110) can assign weights to multiple services provided by the public terminal (110) based on the history data of the user (100) according to the frequency with which each service is used, and classify the multiple services based on the assigned weights.

A public terminal (110) can classify multiple classified services into multiple categories according to the type of each service.

The public terminal (110) can set agents corresponding to each of the classified categories.

The public terminal (110) can set attribute information for each of a plurality of agents from the user (100). For example, the public terminal (110) can set characters, images, voice types, agent names, etc. for each of a plurality of agents from the user (100).

A public terminal (110) can provide a service corresponding to a voice command received from a user (100) through a set agent.

The public terminal (110) can provide a service through an agent corresponding to the agent name when an agent name is included in a voice command.

The public terminal (110) can recommend available services based on history data and situation data through an agent corresponding to the agent name. Here, the situation data can include, for example, location information of the user (100) and the level of ambient noise.

The public terminal (110) can receive a voice command spoken from a user (100).

Such a public terminal (110) can be executed by a computer program stored on a medium including a sequence of commands for providing a voice command-based service. When executed by a computing device, the computer program can include a sequence of commands for classifying a plurality of services based on the history data of the user (100), classifying the classified plurality of services into a plurality of categories according to the type of each service, setting an agent corresponding to each of the classified plurality of categories, and providing a service corresponding to a voice command input from the user (100) through the set agent.

The display device (115) can display a service corresponding to a voice command received from a user (100) through a display at a public terminal (110).

When the display device (115) receives a voice command including an agent name from a user (100) at a public terminal (110), it can execute an agent corresponding to the agent name and display a character or image set for the corresponding agent on the display.

The conversation server (120) can receive a voice command of a user (100) from a public terminal (110). The conversation server (120) can convert the received voice command of the user (100) into text and provide a text corresponding to the converted voice command to the public terminal (110).

The conversation server (120) can derive an answer through context analysis and interpretation of a user's (100) voice command converted into text, and can convert the derived answer into text and provide it to a public terminal (110).

In this way, the conversation server (120) can provide a conversation service function to the user (100) by generating a response to a voice command input from the user (100) to the public terminal (110) and providing the response to the generated voice command to the public terminal (110).

The conversation history between a user (100) and a conversation server (120) is stored by the conversation service function provided from a public terminal (110) and can be used for the technology proposed by the present invention.

Figure 2 is a configuration diagram of a public terminal according to one embodiment of the present invention. Referring to Figure 2, the public terminal (110) may include a service classification unit (210), a category classification unit (220), an agent setting unit (230), a setting unit (240), a service provision unit (250), and an input unit (260).

The service classification unit (210) can classify multiple services provided by the public terminal (110) based on the history data of the user (100). The history data can include, for example, service provision history, voice commands received from the user (100), and voice conversation history provided to the user (100).

The service classification unit (210) can assign weights to multiple services provided by the public terminal (110) based on the history data of the user (100) according to the frequency with which each service is used, and can classify the multiple services based on the assigned weights.

The category classification unit (220) can classify the classified multiple services into multiple categories according to the type of each service. The multiple categories can be composed of, for example, information, entertainment, and convenience. At this time, the classified services can be changed to other categories or added depending on the purpose of the user (100).

The agent setting unit (230) can set agents corresponding to each of the classified categories. For example, the agent setting unit (230) can set a first agent for the information category, a second agent for the entertainment category, and a third agent for the convenience category.

The setting unit (240) can receive attribute information for each of a plurality of agents from the user (100). The setting unit (240) can receive character, image, voice type, etc., for each of a plurality of agents from the user (100).

At this time, if the common terminal (110) has a display or is connected to a display device (115) and thus has a screen, each of the plurality of agents can be set with a character, avatar, image, etc., and if the common terminal (110) does not have a display or is not connected to a display device (115) and thus does not have a screen, each of the plurality of agents can be set with a voice, tone, intonation, intonation, etc., so that each agent can have a change in voice.

The setting unit (240) can receive an agent name set for each of a plurality of agents from the user (100). For example, the setting unit (240) can receive an agent name set as 'rabbit' for the first agent, an agent name set as 'turtle' for the second agent, and an agent name set as 'elephant' for the third agent from the user (100).

The service provider (250) can provide a service that responds to a voice command received from a user (100) through a set agent.

If an agent name is included in a voice command, the service provider (250) can provide a service through an agent corresponding to the agent name. For example, if an agent name of 'elephant' is included in a voice command, the service provider (250) can execute a third agent corresponding to the agent name of 'elephant' to provide a service.

The service provider (250) can recommend available services to the user (100) according to the situation by location and time based on the history data and situation data through the agent corresponding to the agent name. Here, the situation data can include, for example, the location information of the user (100) and the level of surrounding noise. For example, if the input unit (260) receives a voice command including the agent name "turtle" from the user (100) and the user (100) is at home at 2 o'clock on the weekend, the service provider (250) can recommend the 'game service', which is the service that the user (100) mainly used at home at 2 o'clock on the weekend, through the second agent corresponding to the agent name "turtle."

The input unit (260) can receive a voice command spoken by the user (100). At this time, the input unit (260) can receive a voice command including an agent name from the user (100). For example, the input unit (260) can receive a voice command “rabbit” to call the first agent from the user (100).

FIG. 3 is an exemplary diagram for explaining a process of classifying multiple services provided by a public terminal into multiple categories according to one embodiment of the present invention. Referring to FIG. 3, the public terminal (110) can classify multiple services provided by the public terminal (110) based on the history data of the user (100). For example, the public terminal (110) can assign weights to multiple services provided by the public terminal (110) based on the frequency with which each service is used, and can classify the multiple services based on the assigned weights.

Thereafter, the public terminal (110) can classify the classified multiple services (310) into multiple categories (300) according to the type of each service. The multiple categories (300) can be composed of, for example, a first type (301), a second type (302), and a third type (303).

The first type (301) is an information service, which may include, for example, services such as weather, traffic and lifestyle information, news, dictionaries, education, and language services.

The second type (302) is a recreational service, which may include services such as music, radio, video playback, games, and emotional conversation.

The third type (303) is a convenience service, which may include services such as timers, alarms, schedule management, IoT device control, shopping and ordering, and finance.

FIG. 4 is a flowchart of a method for setting attribute information for a plurality of agents in a public terminal according to one embodiment of the present invention. The method for setting attribute information for a plurality of agents in a public terminal (110) illustrated in FIG. 4 includes steps that are processed in time series by the service providing system (1) according to the embodiment illustrated in FIGS. 1 to 3. Therefore, even if the content is omitted below, it is also applied to the method for setting attribute information for a plurality of agents in a public terminal (110) according to the embodiment illustrated in FIGS. 1 to 3.

The public terminal (110) can classify multiple services provided by the public terminal (110) based on the history data of the user (100), and then classify the classified multiple services into multiple categories according to the type of each service (S410).

The public terminal (110) can set agents corresponding to each of the classified categories (S420).

The public terminal (110) can determine whether the UI screen of the public terminal (110) exists (S430). For example, if the UI screen of the public terminal (110) exists (S431), the public terminal (110) can set a character or image for each agent (S440), set a voice type for each agent (S450), and set an agent name for each agent (S460). For another example, if the UI screen of the public terminal (110) does not exist (S432), the public terminal (110) can set a voice type for each agent (S450), and set an agent name for each agent (S460).

In the above description, steps S410 to S460 may be further divided into additional steps or combined into fewer steps, depending on the implementation of the present invention. In addition, some steps may be omitted as needed, or the order between the steps may be switched.

FIG. 5 is a flowchart of a method for providing a voice command-based service in a public terminal according to one embodiment of the present invention. The method for providing a voice command-based service in a public terminal (110) illustrated in FIG. 5 includes steps that are processed in time series by the service providing system (1) according to the embodiments illustrated in FIGS. 1 to 4. Therefore, even if the content is omitted below, it is also applied to the method for providing a voice command-based service in a public terminal (110) according to the embodiments illustrated in FIGS. 1 to 4.

In step S510, the public terminal (110) can classify multiple services based on the history data of the user (100).

In step S520, the public terminal (110) can classify multiple classified services into multiple categories according to the type of each service.

In step S530, the public terminal (110) can set agents corresponding to each of the classified categories.

In step S540, the public terminal (110) can provide a service corresponding to a voice command received from a user (100) through a set agent.

In the above description, steps S510 to S540 may be further divided into additional steps or combined into fewer steps, depending on the implementation of the present invention. In addition, some steps may be omitted as needed, or the order between the steps may be switched.

The method for providing a voice command-based service in a public terminal described through FIGS. 1 to 5 can also be implemented in the form of a computer program stored in a medium executed by a computer or a recording medium including commands executable by a computer. In addition, the method for providing a voice command-based service in a public terminal described through FIGS. 1 to 5 can also be implemented in the form of a computer program stored in a medium executed by a computer.

Computer-readable media can be any available media that can be accessed by a computer, and includes both volatile and nonvolatile media, removable and non-removable media. Additionally, computer-readable media can include computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer-readable instructions, data structures, program modules or other data.

The above description of the present invention is for illustrative purposes, and those skilled in the art will understand that the present invention can be easily modified into other specific forms without changing the technical idea or essential characteristics of the present invention. Therefore, it should be understood that the embodiments described above are exemplary in all respects and not restrictive. For example, each component described as a single component may be implemented in a distributed manner, and likewise, components described as distributed may be implemented in a combined form.

The scope of the present invention is indicated by the claims described below rather than the detailed description above, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention.

100: User
110: Media playback device
115: Display device
120: Chat Server
210: Service Classification Department
220: Category Classification Department
230: Agent Settings
240: Settings section
250: Service Provider
260: Input section

Claims (17)

In a public terminal that provides voice command-based services,
A service classification unit that classifies multiple services provided by a public terminal based on the user's history data;
A category classification unit that classifies the above-mentioned multiple services into multiple categories according to the type of each service;
An agent setting section for setting agents corresponding to each of the above-mentioned multiple categories; and
A service provider that provides a service that responds to voice commands received from the user through the above-described agent.
Including,
A common terminal, wherein the above service provider provides a service responding to the voice command through one of multiple agents set by category.
In paragraph 1,
A common terminal, wherein the above history data includes at least one of service provision history, voice commands received from the user, and voice conversation history provided to the user.
In the second paragraph,
The above service classification unit assigns weights to multiple services provided by the public terminal based on the user's history data according to the frequency with which each service is used.
A common terminal that classifies the plurality of services based on the weights assigned above.
In paragraph 1,
A common terminal further comprising a setting unit that sets attribute information for each of the plurality of agents from the user.
In paragraph 4,
A common terminal, wherein the above setting section receives from the user at least one of character, image, voice type, and agent name for each of the plurality of agents.
In paragraph 5,
Further comprising an input unit for receiving a voice command spoken by the user,
The above service providing unit is a common terminal that provides a service through an agent corresponding to the agent name when the agent name is included in the above voice command.
In paragraph 6,
A common terminal in which the above service providing unit recommends available services based on the above history data and situation data through an agent corresponding to the above agent name.
In paragraph 7,
A public terminal, wherein the above situation data includes one of the user's location information and the level of ambient noise.
A method for providing a voice command-based service on a public terminal,
A step of classifying multiple services based on the user's history data;
A step of classifying the above-mentioned classified multiple services into multiple categories according to the type of each service;
A step of setting agents corresponding to each of the above-mentioned multiple categories; and
A step for providing a service that responds to a voice command received from the user through the above-described agent.
Including,
The steps for providing the above service are:
A service providing method, comprising the step of providing a service corresponding to the voice command through one of a plurality of agents set by category.
In Article 9,
A service providing method, wherein the above history data includes at least one of a service provision history, a voice command received from the user, and a voice conversation history provided to the user.
In Article 10,
The step of classifying the above multiple services is to assign weights to the multiple services provided by the public terminal based on the user's history data according to the frequency with which each service is used.
A service providing method that classifies the plurality of services based on the weights assigned above.
In Article 9,
A service providing method further comprising a step of receiving attribute information for each of the plurality of agents from the user.
In Article 12,
A service providing method, wherein the step of setting the above attribute information comprises setting at least one of a character, an image, a voice type, and an agent name for each of the plurality of agents from the user.
In Article 13,
Further comprising a step of receiving a voice command spoken by the user,
A service providing method, wherein the step of providing the above service comprises providing the service through an agent corresponding to the agent name when the agent name is included in the above voice command.
In Article 14,
A service providing method, wherein the step of providing the above service is to recommend available services based on the user's history data and situation data through an agent corresponding to the agent name.
In Article 15,
A service providing method, wherein the above situation data includes one of the user's location information and the level of ambient noise.
A computer program stored on a medium containing a sequence of commands for providing a voice command-based service,
When the above computer program is executed by a computing device,
Classify multiple services based on the user's history data,
The above-mentioned multiple services are classified into multiple categories according to the type of each service,
Set up agents corresponding to each of the above-mentioned multiple categories,
Provides a service that responds to voice commands received from the user through the above-described agent,
A computer program stored on a medium, comprising a sequence of commands that cause a service to be provided in response to said voice command through any one of a plurality of agents set by category.

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