KR102666962B1 - System monitoring apparatus and method - Google Patents

Abstract

A system monitoring device and method are disclosed. The monitoring device automatically inputs data into the business screen of the hospital information system based on a script that defines the data input method for at least one business screen of the hospital information system, requests work, and defines a method for confirming normal work processing results. After determining whether normal work processing results have been received based on the script, check the work processing time from the request for work for each work screen to receiving the normal work processing results, and if the work processing time exceeds the predefined standard time. In this case, the alarm function is applied and the monitoring results are reported to the administrator via text message (SMS).

Description

System monitoring apparatus and method}

Embodiments of the present invention relate to a system monitoring device and method, and more specifically, to a device and method for monitoring system performance from a user's perspective.

In order to detect failure threats such as system errors and system crashes in advance and respond immediately, the system resource usage such as CPU usage, memory usage, and connection sessions of the servers that make up the system are checked. In addition, system resource usage can be linked to a dashboard to build and use a control system that can monitor real-time CPU usage, memory usage, and the status and flow of connection sessions at a glance. However, from a system perspective, there is a discrepancy between the usage of system resources, etc., and the system speed experienced by the person in charge of actually performing the work on the terminal screen.

Patent Registration No. 10-2282850 “Communication performance verification system between input/output device and soft plc using robot process automation” Patent Publication No. 10-2017-0085315 “System and method for measuring website performance according to real-time load”

The technical problem to be achieved by an embodiment of the present invention is to provide a method and device for monitoring system performance, such as system speed actually experienced by the user, from the user's perspective, rather than resource usage from the system's perspective.

In order to achieve the above technical problem, an example of a system monitoring device according to an embodiment of the present invention includes a script defining a data input method for at least one business screen of a hospital information system and a method for confirming normal business processing results; Based on the data input method of the script, data is automatically entered into the business screen of the hospital information system to request work, and based on the script's business processing result confirmation method, each work screen is checked to determine whether normal business processing results have been received. Business processing department; and a monitoring unit that checks the time required for business processing from requesting work for each work screen to receiving normal work processing results.

In order to achieve the above technical problem, an example of a system monitoring method according to an embodiment of the present invention is based on a script in which the data input method of at least one work screen of the hospital information system is defined, Requesting work by automatically inputting data into the work screen; A step of determining whether normal business processing results have been received, based on a script that defines a method for checking normal business processing results; and a step of checking the work processing time from requesting work for each work screen to receiving normal work processing results.

According to an embodiment of the present invention, system performance experienced by actual system users can be monitored. This can improve the satisfaction of service users. In addition, after periodically checking the inquiry and data loading time of the work screen, an alarm function is applied when an abnormality is found, and when the standard time for each screen is exceeded, a text message (SMS, etc.) is sent to the administrator to respond quickly. there is. Additionally, monitoring can be automated using robotic process automation (RPA). In addition, when applying this embodiment to the hospital information system, the script for monitoring is structured into a modular, structured architecture to determine the hospital size (large, medium, small) or hospital characteristics (women/children specialty hospital, outpatient emergency center, It can be easily applied to inpatient hospitals, nursing hospitals, etc.) In addition, in line with the development of IT technology, the domestic and international medical information industry has gone beyond digital hospitals that aim to achieve 4Less by eliminating slips, chart films, and paper in hospitals, and is developing a medical information system (HIS) in the face of the development of artificial intelligence technology and the era of the 4th industrial revolution. As the importance and necessity of the Hospital Information System (Hospital Information System) is emerging, 24-hour failure-free and uninterrupted operation and stable operation can be achieved using monitoring through embodiments of the present invention.

1 is a diagram illustrating an example of an overall system structure to which a monitoring device according to an embodiment of the present invention is applied;
2 is a diagram showing an example of information monitored by a monitoring device according to an embodiment of the present invention;
3 is a diagram illustrating an example of a script according to an embodiment of the present invention;
Figure 4 is a diagram showing an example of a work screen according to an embodiment of the present invention;
5 is a diagram showing an example of monitoring results according to an embodiment of the present invention;
Figure 6 is a diagram showing the configuration of an example of a monitoring device according to an embodiment of the present invention, and
Figure 7 is a flowchart illustrating an example of a system monitoring method according to an embodiment of the present invention.

Hereinafter, a system monitoring device and method according to an embodiment of the present invention will be described in detail with reference to the attached drawings.

Figure 1 is a diagram showing an example of the overall system structure to which a monitoring device according to an embodiment of the present invention is applied.

Referring to Figure 1, the hospital information system 110 and at least one user terminal 120 are connected through a wired or wireless communication network. Monitoring target systems 110 and 120 may vary depending on the embodiment. However, for convenience of explanation, the following description assumes the hospital information system 110 as an example of a monitoring target system.

The hospital information system 110 is a system that stores and manages various information in a hospital. As an example, the hospital information system 110 includes an electronic medical record (EMR) system, an order communication system (OCS), an enterprise resource planning (ERP) system, and a medical image storage and transmission system. It may be configured to include at least one of (PACS, Picture Archiving and Communication System). In addition, the hospital information system 110 can be implemented in the form of various conventional systems used in hospitals.

The user terminal 120 is a terminal used by the user to access the hospital information system 110 and input or search various information. The user terminal 120 may be various types of terminals capable of wired or wireless communication, and examples include computers, tablet PCs, and smartphones.

The monitoring device 100 is a device that measures the actual time required to access the hospital information system 110 through the user terminal 120 and perform an inquiry or search in order to determine the system performance that the user actually perceives. am. In other words, the monitoring device 100 monitors the time it takes for the user terminal 120 to access the hospital information system 110 and perform the same process as the actual user's business processing, such as querying or searching various information. . The monitoring device 100 may perform monitoring through any one of the user terminals 120. Alternatively, the monitoring device 100 may perform monitoring through a plurality of user terminals 120, respectively. In other words, the time required for business processing for each user terminal can be monitored. In this embodiment, the monitoring device 100 and the user terminal 120 are shown as separate devices, but in another embodiment, the monitoring device 100 is implemented as software and is connected to the hospital information system 110 or the user terminal 120. It can be located in . The detailed configuration of the monitoring device 100 will be reviewed again in FIG. 2 and below.

Figure 2 is a diagram illustrating an example of information monitored by a monitoring device according to an embodiment of the present invention.

Referring to FIG. 2, the information monitored by the monitoring device 100 is not about system resource usage such as CPU usage, memory usage, and connection sessions, but rather about the work request made by the user terminal 120 to the hospital information system 110. This is the time it takes to receive a response. In another embodiment, the monitoring device 100 may further include a configuration for monitoring conventional resource usage, but this is not necessarily excluded.

In general, the user terminal 120 receives data, etc. from the user through the work screen 220, transmits it to the hospital information processing system 110, and receives the result in return. The monitoring device 100 processes this process automatically. In other words, the monitoring device 100 automatically inputs data through each work screen 210 and 220, requests work processing from the hospital information system 110, and automatically processes the process of receiving the results. The monitoring device 100 determines the system performance experienced by the user by determining the time required between a task request and receiving a task processing result.

Here, the work screen 200 includes the login screen of various systems (e.g., PACS, EMR, etc.), outpatient management screen, inpatient management screen, doctor order management screen, medical record inquiry screen, inpatient nutrition search screen, These are various screens provided by the hospital information system 110, such as the treatment reservation screen, treatment storage screen, and video inquiry screen, and are not limited to a specific screen. For example, examples of the work screen 200 include screens such as EMR medical treatment, nursing, indirect medical care, administrative affairs, and insurance, PACS access login, work list, and patient inquiry screens, groupware system screens, and VDI (Virtual Desktop Infrastructure). , virtual desktop infrastructure) system screen, etc. exist. In addition, any screen provided by the hospital information system 110 to the user terminal 120 may correspond to the work screen 200 of this embodiment.

Figure 3 is a diagram illustrating an example of a script according to an embodiment of the present invention.

Referring to FIG. 3, the script 300 includes first information about a data input method 320 for each work screen 310 and 312 and second information about a work processing result confirmation method 322. The script 300 is a set of commands executed by a computer, and since the script itself is already a widely known technology, detailed description thereof will be omitted.

The data input method 320 for each work screen includes the input location of data for each work screen and the data value to be input. For example, if the work screen currently displayed on the user terminal 120 is the first work screen 310 for logging in, the data input method 320 for the first work screen 310 is the first work screen 310. It includes information such as the location of the ID/password input window and the ID and password to be entered at each location (i.e., predefined values for monitoring). As another example, if the N-th work screen 312 is a patient inquiry screen, the data input method may include location information such as a button to select a specific treatment center and request a patient inquiry. In other words, the data input method 320 is a set of information and commands that allow the user to automatically perform a series of actions, such as selecting or entering a task on a task screen. The method of writing a script to control the position of the cursor within the work screen of the user terminal 120 and automate the clicking of buttons or menus at specific positions, the data input process, etc. is already a widely known structure, so the script writing method itself The explanation is omitted. However, this embodiment is characterized by monitoring the system performance experienced by the user through the work screen of the user terminal 120 using the script 300.

The method for checking work processing results for each work screen (322) defines a method for checking whether work processing for each work screen has been performed normally. For example, if the first work screen 310 is a login screen, the method 322 for checking work processing results for the first work screen 310 is a predefined method for checking whether or not login to the hospital information system 110 is successful. This may be a way to check whether received information has been received. As another example, if the N-th work screen 312 is a patient inquiry screen, the method of checking the work process results for the N-th work screen 312 is whether a search result exists in the patient list display area of a specific area of the N-th work screen 312. This may be a way to check.

The script 300, which describes the data input method 320 for each work screen and the work processing result confirmation method 322, is performed periodically (for example, four times a day, etc.) by a robotic process automation (RPA) bot. It can be done. In addition, various programming techniques for periodic execution of the script 300 may be applied to this embodiment. However, for convenience of explanation, the following description will be made assuming that the script 300 is executed by an RPA bot.

In another embodiment, when the monitoring device 100 performs monitoring through a plurality of user terminals 120, at least two or more scripts may exist. For example, if the user terminals of the first group are terminals used by the administrative department, and the user terminals of the second group are terminals used by medical staff such as doctors and nurses, the types of work screens used by each group are different. may be different. In this case, there may be a first script for monitoring each work screen used in the user terminal of the first group and a second script for monitoring each work screen used in the user terminal of the second group.

Figure 4 is a diagram illustrating an example of a work screen according to an embodiment of the present invention.

Referring to FIG. 4, an example of the patient management work screen 400 is briefly diagrammed to explain how to automatically perform work requests through the work screen through a script.

The monitoring device 100 determines the location of the medical department input window 410 through the data input method of the script for the patient management work screen 400 and determines the location of the medical department input window 410 (for example, a medical department predefined in the input window 410). After entering the information (cancer center, etc.), make an inquiry request to the hospital information system (110).

A method of checking the work processing results of the script for the patient management work screen 400 may be a method of determining whether a search result exists in the search result window 420 of the waiting patient list of the patient management work screen 400. As an example, the monitoring device 100 determines the internal area (i.e., coordinate area defined in the script) of the search result window 420 of the waiting patient list before the work request and the work request according to the work processing result confirmation method defined in the script. Afterwards, it can be determined whether the work process has been completed normally based on image comparison of the inner area of the search result window 420. In other words, if the image of the inner area of the search result window 420 has changed, it can be determined that business processing has been performed normally. Alternatively, the monitoring device 100 can determine whether a new object, such as text or an image, exists within the search result window 420 according to the business processing result confirmation method defined in the script and confirm whether the business processing has been completed normally. In other words, it is possible to determine whether a new object exists inside the search result window by analyzing HTML documents, etc.

The monitoring device 100 can determine whether work processing has been completed normally by repeatedly performing the script's work processing result checking method at regular intervals (for example, 0.5 seconds, etc.). If the monitoring device 100 does not receive the work processing results normally for a predefined period of time (e.g., 10 seconds, etc.), the monitoring device 100 determines that the work request was not performed properly and sends the monitoring results for the work request to the manager in real time. You can report. For example, when the screen loading time exceeds the standard time, the alarm function is applied and text messages (SMS, etc.) are sent to the administrator in real time, allowing the administrator to quickly check for any unusual occurrences on the screen. You can do it.

Figure 5 is a diagram showing an example of monitoring results according to an embodiment of the present invention.

Referring to FIG. 5, the monitoring device 100 uses a data input method and a work processing result confirmation method for a plurality of work screens defined in the script to measure the time required from a work request to receiving work processing results for each work screen 510. Identify and save (530). Using the monitoring results (500), indicators for judging system performance can be generated through statistical analysis, such as the maximum, minimum, and average time required for each work screen (510). The monitoring device 100 can repeatedly perform this process of determining the required time at a certain cycle (520).

Factors that impede system continuity can be divided into planned downtime and unplanned downtime. Planned downtime includes system replacement, system upgrades, data backup, etc. When performing system replacement, system upgrade, data backup, etc., the monitoring device 100 can monitor whether the entire system operates normally by determining the time required for each work screen from the user's perspective before system opening and version distribution. For example, monitoring is performed by an RPA bot, enabling monitoring tasks to be performed 24 hours a day regardless of time, which can help maintain service continuity. The monitoring results (500) can be saved in a file such as Excel to enable statistical analysis by recording the maximum, minimum, and average time spent for each work screen and reported to the administrator at a predefined period (e.g., daily basis). there is.

Figure 6 is a diagram showing the configuration of an example of a monitoring device according to an embodiment of the present invention.

Referring to FIG. 6, the monitoring device 100 includes a script 600, a task processing unit 610, and a monitoring unit 620. The monitoring device 100 is implemented as a computing device including a memory and a processor, and each component may be implemented as software, loaded on the memory, and then performed by the processor.

The script 600 includes a data input method for each work screen and a method for checking work processing results. An example of script 600 is shown in Figure 3.

The business processing unit 610 automatically inputs necessary data into various business screens by executing a script, makes a business request to the hospital information system 110, and checks whether the business processing results are normally received. The business processing unit 610 may be implemented as an RPA bot. For example, the business processing unit 610 can use a script to automatically input data into the patient management work screen as shown in FIG. 4 and check whether the inquiry results are received normally.

The monitoring unit 620 checks the work processing time from requesting work for each work screen to receiving normal work processing results. The monitoring unit can be implemented as an RPA bot. For example, the monitoring unit 620 may periodically determine the time required for each work screen and store it cumulatively, as shown in FIG. 5 . In another embodiment, the monitoring unit 620 may predefine a standard value for the time required for each work screen and then generate an alarm message when the time required for the work screen exceeds the standard value and transmit it to the administrator terminal.

Figure 7 is a flowchart illustrating an example of a system monitoring method according to an embodiment of the present invention.

Referring to FIG. 7, the monitoring device 100 automatically inputs data into the work screen using a script and then requests work from the hospital information system (S700). For example, the monitoring device 100 may sequentially view work screens from the first work screen to the Nth work screen defined in the script through the user terminal, input data, and request work from the hospital information system.

The monitoring device 100 determines through a script whether the user terminal has normally received the business processing results from the hospital information system (S710). For example, when a request is made to the hospital information system to search the patient list through the patient management work screen as shown in FIG. 4, the monitoring device 100 determines whether the search results are normally displayed on the patient management work screen of the user terminal.

The monitoring device 100 determines the time required from requesting work to receiving work processing results (S720). If the time required exceeds the predefined standard value for the relevant work screen (S730), the monitoring device 100 may transmit an alarm message to the administrator terminal, etc. (S740).

The present invention can also be implemented as computer-readable code on a computer-readable recording medium. Computer-readable recording media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable recording media include ROM, RAM, CD-ROM, SSD storage devices, and optical data storage devices. Additionally, computer-readable recording media can be distributed across networked computer systems so that computer-readable code can be stored and executed in a distributed manner.

So far, the present invention has been examined focusing on its preferred embodiments. A person skilled in the art to which the present invention pertains will understand that the present invention may be implemented in a modified form without departing from the essential characteristics of the present invention. Therefore, the disclosed embodiments should be considered from an illustrative rather than a restrictive perspective. The scope of the present invention is indicated in the claims rather than the foregoing description, and all differences within the equivalent scope should be construed as being included in the present invention.

Claims (9)

A script defining a data input method for at least one work screen of the hospital information system and a method for checking normal work processing results;
At least one user terminal accesses the hospital information system and automatically inputs data into the displayed work screen based on the data input method of the script to request work from the hospital information system through the user terminal, and the user terminal a business processing unit that determines for each business screen whether a normal business processing result has been received based on the business processing result confirmation method of the script when a result is received from the hospital information system; and
It includes a monitoring unit that checks the work processing time for each user terminal from the request for work on each work screen until receiving normal work processing results,
The script is:
First information regarding a data input method defining at least one data to be input for each work screen and a screen input location for each data; and
Includes second information about a method of confirming work processing results that defines conditions for determining whether or not work is normally processed for work requests for each work screen,
In the plurality of work screens provided by the hospital information system, the work screens used by the user terminals of the first group and the work screens used by the user terminals of the second group are different from each other,
The script includes a first script for monitoring each work screen used in the user terminal of the first group and a second script for monitoring each work screen used in the user terminal of the second group. Device. delete According to clause 1,
A monitoring device, wherein the work processing unit and the monitoring unit are implemented as a robotic process automation (RPA) robot. The method of claim 1, wherein the monitoring unit,
A monitoring device that generates and outputs an alarm message when the time required to process the work exceeds a predefined standard value for each work screen. According to claim 1, the business processing department:
A monitoring device that periodically determines the time required to process work for each work screen. In the monitoring method performed by the monitoring device,
Based on a script that defines a data input method for at least one work screen of the hospital information system, at least one user terminal accesses the hospital information system and automatically inputs data into the displayed work screen through the user terminal. Requesting work from the hospital information system;
When the user terminal receives a result from the hospital information system, determining whether a normal business processing result has been received based on a script defining a method for checking normal business processing results; and
A step of checking the time required for business processing for each user terminal from requesting work for each work screen to receiving normal work processing results,
The script is:
First information regarding a data input method defining at least one data to be input for each work screen and a screen input location for each data; and
Includes second information about a method of confirming work processing results that defines conditions for determining whether or not work is normally processed for work requests for each work screen,
In the plurality of work screens provided by the hospital information system, the work screens used by the user terminals of the first group and the work screens used by the user terminals of the second group are different from each other,
The script includes a first script for monitoring each work screen used in the user terminal of the first group and a second script for monitoring each work screen used in the user terminal of the second group. method. According to clause 6,
A monitoring method further comprising: generating and outputting an alarm message when the time required to process the work exceeds a predefined standard value for each work screen. According to clause 6,
A monitoring method characterized in that the process of checking the time required from requesting a task to receiving the task processing result is performed periodically through a robotic process automation (RPA) robot. A computer-readable recording medium recording a computer program for performing the method according to any one of claims 6 to 8.

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