KR100539910B1 - How to display the extension number of the station switch in the private exchange system - Google Patents
How to display the extension number of the station switch in the private exchange system Download PDFInfo
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- KR100539910B1 KR100539910B1 KR1019980058337A KR19980058337A KR100539910B1 KR 100539910 B1 KR100539910 B1 KR 100539910B1 KR 1019980058337 A KR1019980058337 A KR 1019980058337A KR 19980058337 A KR19980058337 A KR 19980058337A KR 100539910 B1 KR100539910 B1 KR 100539910B1
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
- H04M3/546—Arrangements for diverting calls for one subscriber to another predetermined subscriber in private branch exchanges
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/36—Memories
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- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
본 발명은 사설 교환시스템에서 국선으로부터 착신된 호를 내선가입자에게 전환시 상기 내선가입자가 부재중인 경우 상기 국선호에 대한 정보를 저장하였다가 상기 내선단말기의 표시부로 상기 국선호에 대한 정보를 표시한다. 따라서, 본 발명은 내선가입자가 부재중에 내선 전환된 국선호에 대한 정보를 손쉽게 확인할 수 있다.The present invention stores the information on the trunk line when the extension subscriber is absent when the call received from the trunk line is transferred to the subscriber in the private exchange system, and then displays the information on the trunk line on the display unit of the extension terminal. . Therefore, according to the present invention, the subscriber can easily check the information on the trunk line which is switched to the extension in the absence of the extension.
Description
본 발명은 발신자 아이디를 확인하는 기능을 가지는 사설 교환시스템에 관한 것으로, 특히 내선 전환된 국선호에 대한 정보를 해당 내선전화기로 표시하는 방법에 관한 것이다.The present invention relates to a private exchange system having a function of checking a caller ID, and more particularly, to a method for displaying information on an extension number of an extension phone to a corresponding extension telephone.
일반적으로 발신자 아이디(caller ID)를 확인하는 기능을 가지는 사설 교환시스템은 국선으로부터 호가 착신된 내선 단말기의 표시부로 상기 국선 호에 대한 정보를 출력한다.In general, a private exchange system having a function of checking a caller ID outputs information on the trunk line call to a display unit of an extension terminal to which a call is received from a trunk line.
종래 발신자 아이디를 확인하는 기능을 가지는 사설 교환시스템은 국선 호가 착신된후 특정 내선가입자에게 내선 전환하였을 때 이 특정 내선 가입자가 부재중 또는 통화중일 경우 다시 임의의 내선가입자에게 자동으로 호가 전환된다. 그러므로, 특정 내선가입자는 자신에게 착신된 호를 알지 못하고, 많은 국선 호가 착신되었다하더라도 확인할 방법이 없었다. 또한, 종래 사설 교환시스템에서 부재중이거나 통화중이었던 특정 내선가입자는 착신된 호에 응대한 다른 내선가입자로부터 메모를 받아야만 자신에게 걸려온 호를 겨우 확인할 수 있었다. 게다가, 사설 교환시스템에서는 부재중이거나 통화중이었던 특정 내선가입자는 중요한 호가 왔더라도 메모이외에 별도로 확인할 수 있는 방법이 없으므로 중요한 호에 응답할 수 없는 문제점이 있다. Conventional private exchange system having a function to check the caller ID is automatically switched to any subscriber again when the specific extension subscriber is absent or busy when the extension to a specific subscriber after the CO line call is received. Therefore, a particular extension does not know the call that has arrived and there is no way to check even if a number of calls have been received. In addition, a particular extension subscriber who was absent or busy in the conventional private exchange system could only check the call that had been received only by receiving a memo from another extension subscriber who responded to the incoming call. In addition, in a private exchange system, a specific extension subscriber who is absent or busy has a problem that cannot answer an important call because there is no way to check separately other than a memo even if an important call comes.
따라서, 본 발명의 목적은 사설 교환시스템에서 발신자의 아이디를 확인하여 부재중인 내선전화기에 착신된 국선호에 대한 정보를 표시하는 방법을 제공함에 있다.Accordingly, it is an object of the present invention to provide a method for displaying information on a national call received at an extension telephone that is absent by checking the caller ID in a private exchange system.
본 발명의 다른 목적은 사설 교환시스템에서 내선 전환된 내선가입자에게 국선호에 대한 정보를 표시하는 방법을 제공함에 있다.Another object of the present invention is to provide a method for displaying information on a national call to an extension subscriber who has been switched in a private exchange system.
본 발명의 또다른 목적은 사설 교환시스템에서 내선 전환된 내선가입자가 국선호 정보를 확인한 후 전환된 국선호에 응답하는 방법을 제공함에 있다.It is still another object of the present invention to provide a method in which an extension subscriber converts an extension number in a private exchange system and then responds to the switch.
이러한 목적들을 달성하기 위한 본 발명은 사설 교환시스템에서 착신된 국선호에 대한 정보를 확인하여 저장한 후 상기 국선호로부터 내선 전환이 요구되면, 내선 전환될 내선가입자의 메모리 영역에 상기 국선호에 대한 정보를 저장하고, 상기 국선호를 내선 전환하여 해당 내선단말기의 표시부로 상기 국선호에 대한 정보를 표시하는 것을 특징으로 한다.In order to achieve the above object, the present invention checks and stores information on a trunk line received in a private exchange system, and when the extension is requested from the trunk line, the memory of the subscriber is to be switched. The information is stored, and the trunk line call is switched to the station, and the information on the trunk line is displayed on the display unit of the corresponding station.
이하 본 발명의 바람직한 실시예를 첨부된 도면들을 참조하여 상세히 설명한다. 또한, 하기에서 본 발명을 설명함에 있어, 관련된 공지 기능 또는 구성에 대한 구체적인 설명이 본 발명의 요지를 불필요하게 흐릴 수 있다고 판단되는 경우에는 그 상세한 설명을 생략할 것이다.Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In addition, in the following description of the present invention, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.
도 1은 본 발명이 적용되는 사설 교환시스템의 개략적인 구성도로서, 제어부(110)와 메모리(120)와 스위칭부(130)와 국선접속부(140)와 내선접속부(150)로 구성된다.1 is a schematic configuration diagram of a private exchange system to which the present invention is applied, and includes a control unit 110, a memory 120, a switching unit 130, a trunk line connecting unit 140, and an internal connection unit 150.
도 1을 참조하여 본 발명에 따른 사설 교환시스템의 전반적인 동작을 설명한다. 제어부(110)는 본 발명에 따른 사설 교환시스템에서 국선호에 대한 정보를 해당 내선전화기로 표시하기 위한 전반적인 동작을 제어한다. 메모리(120)는 도 2에 도시된 것과 같은 제어 흐름에 따른 프로그램과 그에 대한 데이터를 저장한다. 이때, 메모리(120)는 모든 내선전화기들에서 공유할 수 있는 정보를 저장하는 제1메모리 영역과 내선전화기별로 할당되는 제2메모리 영역으로 나뉜다. 스위칭부(130)는 제어부(110)의 제어하에 국선접속부(140) 또는 내선접속부(150)간의 통화로를 스위칭한다. 국선접속부(140)는 제어부(110)의 제어하에 국선으로부터 착신된 호를 스위칭부(130)를 통해 내선접속부(150)로 제공한다. 특히, 본 발명에 따른 국선접속부(140)는 국선으로부터 착신된 호의 발신자 아이디를 검출하는 기능을 가진다. 내선접속부(150)는 제어부(110)의 제어하에 내선으로부터 착신된 호를 스위칭부(130)을 통해 국선접속부(140) 또는 내선전화기로 제공한다. 본 발명에 따른 내선전화기는 국선호에 대한 정보를 표시하기 위해 표시부를 적어도 구비한다.Referring to Figure 1 describes the overall operation of the private exchange system according to the present invention. The controller 110 controls the overall operation for displaying the information on the trunk line in the private telephone in the private switching system according to the present invention. The memory 120 stores a program according to the control flow as shown in FIG. 2 and data thereof. In this case, the memory 120 is divided into a first memory area for storing information that can be shared by all extension telephones and a second memory area allocated for each extension telephone. The switching unit 130 switches the communication path between the trunk line connecting unit 140 or the extension connecting unit 150 under the control of the control unit 110. The trunk line connecting unit 140 provides a call received from the trunk line to the extension connection unit 150 through the switching unit 130 under the control of the controller 110. In particular, the trunk line connecting unit 140 according to the present invention has a function of detecting a caller ID of a call received from the trunk line. The extension connection unit 150 provides a call received from the extension to the trunk line connection unit 140 or the extension telephone through the switching unit 130 under the control of the control unit 110. The extension telephone according to the present invention has at least a display unit for displaying information on the trunk line call.
도 2는 본 발명의 실시예에 따른 사설 교환시스템에서 국선호에 대한 정보를 내선 전환된 가입자단말기로 표시하는 과정을 나타낸다.2 is a diagram illustrating a process of displaying information on a national call to a subscriber terminal switched to an extension in a private exchange system according to an embodiment of the present invention.
도 1 내지 도 3b를 참조하여 본 발명의 실시예에 따른 사설 교환시스템에서 국선호에 대한 정보를 내선 전환된 가입자전화기로 표시하는 방법을 설명한다. 제(201)단계에서 제어부(110)는 국선접속부(140)를 통해 착신된 국선호를 감지하고, 제(203)단계에서 국선접속부(140)를 통해 검출된 국선호 정보를 메모리(120)의 제1메모리 영역에 저장한다. 제(205)단계에서 제어부(110)는 상기 국선호가 최초 착신된 제1내선전화기의 표시부로 상기 국선호 정보를 표시한다. 제(207)단계에서 제어부(110)는 상기 국선호가 착신된 제1내선전화기에서 전화를 받으면, 제(209)단계에서 상기 국선호에 응답한 제1내선전화기로부터 내선 전환 요구가 있는지의 여부를 판단한다. 내선 전환이 요구되지 않으면, 제(210)단계에서 제어부(110)는 스위칭부(130)을 제어하여 상기 착신된 국선호와 상기 제(207)단계에서 전화를 받은 내선가입자간의 통화가 이루어진다. 이와 달리, 내선 전환이 요구되는 것으로 판단되면, 제(211)단계에서 제어부(110)는 상기 국선호에 대한 정보를 메모리(120)의 제2메모리 영역중 상기 내선 착신될 제2내선전화기에 대응하는 영역에 저장한다. 제(213)단계에서 제어부(110)는 내선접속부(150)를 통해 상기 내선 전환된 제2내선전화기가 통화중인지의 여부를 판단한다. 상기 제2내선전화기가 통화중인 것으로 판단되면, 제(215)단계에서 제어부(110)는 상기 전환된 호를 다시 전환한 제1내선전화기로 복귀시킨다. 제(217)단계에서 제어부(110)는 내선접속부(150)를 통해 상기 내선 전환되었던 제2내선전화기를 계속 감시하여 상기 제2내선전화기의 통화가 종료되는지의 여부를 판단한다. 상기 내선 전환되었던 제2내선전화기의 통화가 종료된 것으로 판단되면, 제(219)단계에서 제어부(110)는 메모리(120)의 제2내선전화기에 대응되는 메모리 영역에 저장된 국선호 정보를 제2내선전화기의 표시부로 표시한다. 1 to 3b, a method for displaying information on a trunk line in a private switching system according to an embodiment of the present invention to an extension-switched subscriber telephone will be described. In step 201, the controller 110 detects the trunk line call received through the trunk line connection unit 140, and in step 203, the controller 110 detects the trunk line call information detected through the trunk line connection unit 140 of the memory 120. Store in the first memory area. In step 205, the control unit 110 displays the local call number information on the display unit of the first extension telephone to which the local call first arrives. In step 207, the controller 110 receives a call from the first extension telephone to which the trunk line call is received. In step 209, the controller 110 determines whether there is an extension switch request from the first extension telephone in response to the trunk line call. To judge. If the extension is not required, in step 210, the controller 110 controls the switching unit 130 to make a call between the incoming local line call and the extension subscriber who received the call in step 207. In contrast, if it is determined that the extension is required, the control unit 110 corresponds to the second extension telephone to which the extension is to be received in the second memory area of the memory 120 in step 211. Save in the area In step 213, the control unit 110 determines whether the extension-extended second extension telephone is in a call through the extension connection unit 150. If it is determined that the second extension telephone is in a call, in step 215, the controller 110 returns the switched call to the first extension telephone which switched again. In step 217, the controller 110 continuously monitors the second extension telephone that has been switched to the extension through the extension connection unit 150 to determine whether the call of the second extension telephone is terminated. If it is determined that the call of the second extension telephone, which has been switched to the extension, is terminated, in step 219, the control unit 110 stores the information of the local call number stored in the memory area corresponding to the second extension telephone of the memory 120. The display is displayed on the extension telephone.
이와 달리, 상기 내선 전환된 제2내선전화기가 통화중이 아닌 것으로 판단되면, 제(221)단계에서 제어부(110)는 내선접속부(150)를 통해 상기 내선 전환된 제2내선전화기의 표시부로 상기 국선호에 대한 정보를 출력한다. 이때, 제2내선전화기의 사용자는 상기 표시부로 출력되는 국선호에 대한 정보를 보고, 상대방을 확인하여 자신이 받고 싶지 않은 상대방에게 걸려온 전화인 경우 응답하지 않을 수 있다. 제(223)단계에서 제어부(110)는 내선접속부(150)를 통해 상기 내선 전환된 제2내선전화기로부터 정해진 시간내에 응답이 있는지의 여부를 판단한다. 상기 정해진 시간내에 상기 내선 전환된 제2내선전화기로부터 응답이 있는 것으로 판단되면, 제(225)단계에서 제어부(110)는 스위칭부(130)를 제어하여 상기 전환된 국선호와 상기 제2내선전화기간의 통화로를 형성한다. 제(227)단계에서 제어부(110)는 상기 국선호와 상기 제2내선전화기간의 통화가 종료되면, 상기 제2내선전화기에 대응되는 제2메모리 영역에 저장된 국선호 정보를 메모리(120)에서 삭제한다. On the contrary, if it is determined that the second extension telephone is not in a call, the control unit 110 controls the display unit of the second extension telephone through the extension connection unit 150 in step 221. Outputs information about the C.O. In this case, the user of the second extension telephone may not answer the call when the call is received from the counterpart who does not want to receive the information by viewing the information on the trunk line output to the display unit. In step 223, the controller 110 determines whether there is a response within a predetermined time from the second extension telephone switched to the extension through the extension connection unit 150. If it is determined that there is a response from the second extension telephone within the predetermined time, in step 225, the controller 110 controls the switching unit 130 to control the switched trunk line call and the second extension telephone. Form the currency of the period. In step 227, when the call between the CO line and the second extension telephone period ends, the controller 110 stores the COP call information stored in the second memory area corresponding to the second extension telephone in the memory 120. Delete it.
한편, 상기 정해진 시간내에 상기 제2내선전화기로부터 응답이 없으면 부재중으로 판단하여 제(229)단계에서 제어부(110)는 상기 전환된 호를 제1내선전화기로 복귀시킨다. 이때, 상기 제2내선전화기에서는 내선 전환되었던 국선호에 대한 정보를 표시부로 계속 출력한다. 그러므로, 부재중이었던 내선가입자는 돌아와서 자신의 내선전화기인 제2내선전화기의 표시부로 출력되고 있는 국선호에 대한 정보를 확인한 후 키조작에 의해 상기 저장된 국선호를 메모리로부터 삭제할 수 있다. 따라서, 본 발명은 내선전화기에 할당된 메모리의 한정된 용량을 효율적으로 사용할 수 있다. On the other hand, if there is no response from the second extension telephone within the predetermined time, the controller 110 determines that the user is absent and returns the diverted call to the first extension telephone in step 229. At this time, the second extension telephone continuously outputs information on the trunk line call that has been switched to the display unit. Therefore, the station subscriber who has been absent can return to confirm the information on the trunk line call output to the display unit of the second extension phone as his extension phone and delete the stored trunk line call from the memory by key operation. Therefore, the present invention can efficiently use the limited capacity of the memory allocated to the extension telephone.
상술한 바와 같이 본 발명은 사설 교환시스템에서 내선 전환되어 착신된 국선 호에 대해 해당 내선가입자가 부재중이더라도 국선호에 대한 정보를 자동으로 해당 내선단말기의 표시부로 출력한다. 따라서, 내선가입자는 표시부로 출력되는 국선호에 대한 정보를 확인한 후 선별적으로 국선호에 응답할 수 있다. 또한, 내선가입자가 부재중에 착신된 국선호에 대해 다른 내선가입자의 메모없이도 자신의 단말기의 표시부로 출력되는 메시지로 정확하게 확인할 수 있는 이점이 있다. As described above, the present invention automatically outputs the information on the trunk line to the display unit of the extension terminal even if the corresponding subscriber is absent for the trunk line call that has been received by the extension in the private exchange system. Therefore, the extension subscriber can selectively respond to the C.O.C. call after confirming the information on the C.O.P. In addition, there is an advantage that the extension subscriber can accurately confirm the message that is received in the absence of other extension subscribers to the display unit of his terminal for the incoming call.
도 1은 본 발명이 적용되는 사설 교환시스템의 개략적인 블록 구성도.1 is a schematic block diagram of a private exchange system to which the present invention is applied;
도 2는 본 발명의 실시예에 따른 내선 전환된 국선호에 대한 정보를 표시하기 위한 제어 흐름도.2 is a control flowchart for displaying information on a station-switched trunk line call according to an embodiment of the present invention.
도 3a 및 도 3b는 본 발명의 구체적인 실시예에 따른 내선 전환된 국선호에 대한 정보를 나타내는 도면.3A and 3B are diagrams illustrating information on a station switched trunk line call according to a specific embodiment of the present invention.
Claims (6)
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KR960043942A (en) * | 1995-05-25 | 1996-12-23 | 김광호 | How to Display Subscriber Information in an Exchange System |
KR19980034666A (en) * | 1996-11-08 | 1998-08-05 | 구자홍 | Sender information provision method at exchange |
KR19980077411A (en) * | 1997-04-18 | 1998-11-16 | 윤종용 | How to Display Caller Name on Call Transfer in Switching System |
KR19990060381A (en) * | 1997-12-31 | 1999-07-26 | 윤종용 | How to display the status of pending CO line in the exchange system |
KR100360226B1 (en) * | 1996-08-10 | 2003-02-11 | 엘지전자 주식회사 | Method for storing, inquiring and calling telephone number of originator by using private simplified electronic exchange |
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KR960043942A (en) * | 1995-05-25 | 1996-12-23 | 김광호 | How to Display Subscriber Information in an Exchange System |
KR100360226B1 (en) * | 1996-08-10 | 2003-02-11 | 엘지전자 주식회사 | Method for storing, inquiring and calling telephone number of originator by using private simplified electronic exchange |
KR19980034666A (en) * | 1996-11-08 | 1998-08-05 | 구자홍 | Sender information provision method at exchange |
KR19980077411A (en) * | 1997-04-18 | 1998-11-16 | 윤종용 | How to Display Caller Name on Call Transfer in Switching System |
KR19990060381A (en) * | 1997-12-31 | 1999-07-26 | 윤종용 | How to display the status of pending CO line in the exchange system |
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