KR100521849B1 - A method of providing integrated afterservice via network and the system thereof - Google Patents

Abstract

The present invention relates to after-sales service of a product, and more particularly, to a method and system for providing integrated after-sales service through a network. To this end, the present invention is connected to the network, at least one after-sales service center for transmitting the after-sales service result for the product requested for after-sales service from the customer to the after-service control center on the network; And stores a product number, product repair information, the after-service result, after-sales service information, and information on the after-service centers of the product, based on the fast after-sales service. And an after service control center for controlling and managing the after service centers on the network, wherein the after service control center recruits at least one after service center to construct a nationwide after service network. Preferably, the apparatus further comprises at least one manufacturer connected to a network and transmitting the product number and the product repair information based thereon to the storage unit of the after-service control center on the network.

Description

A method of providing integrated afterservice via network and the system

The present invention relates to after-sales service of a product, and more particularly, to a method and system for providing nationwide after-sales service by connecting manufacturers and after-sales service centers through a network.

In general, when a purchased product has a defect or a failure occurs while using the product, the customer visits an afterservice center of the manufacturer of the product and requests an afterservice. Such after-sales service is an important part of corporate growth as a company that needs to produce a product and sell it to consumers, and has a significant influence on the image and reliability of the company.

The configuration of the conventional after-service is as shown in FIG. As shown in FIG. 1, manufacturers 100, 101, and 102 have at least one after-sales service center 110, 111 nationwide, and a consumer if a defect occurs while purchasing a defective product or using a product. 120, 121 will repair the product through the after-service center of the manufacturer of the product.

In the after-sales service procedure, as shown in FIG. 2, in order to repair a defect according to a product, a consumer typically visits an after-sales service center located at a convenient place and requests aftersales service (S200). The consumer fills out after-sales information (for example, personal information, address, contact information, model name of the product, date of purchase, defect information (symptoms, etc.)) (S201), and the after-service article resident in the after-service center By entering the product repair (S202).

 According to whether or not the product is repaired according to the after-sales service (S203), if the defect is successfully repaired, the after-sales service center notifies the consumer of the processing result (processing completion), and informs the customer to take over the product (S204), The after-service information and the processing result are notified (S206), and the consumer is completed by taking over the product (S207). If the product is not repaired, the customer can not be processed and the product is taken over (S205), and the result and after-sales service information are informed to the head office (S206). The consumer, who has received the non-processing notification, takes over the product (S207), thereby completing the normal after-sales procedure.

However, the after-sales service according to the conventional method has the following problems.

First, product after-sales service is provided by each company. Therefore, in spite of a simple failure, repairs of other company's products tend to be reluctant, and the consumer has a problem in that they have to go to the after-sales service center of the manufacturer who produced the product or send it by courier. . This is a waste of time and money for the consumer.

In particular, small and medium-sized companies have to install after-sales service centers only in limited areas such as large cities due to lack of capital power, so they are often neglected by consumers even after producing high-quality products, which makes it difficult to secure the company's recognition and reliability. .

In addition, when the after-sales service center is installed in the same area for each company, the duplication of the after-sales personnel is created, which makes it difficult to control the supply and demand of labor, which causes unnecessary waste of human resources.

The present invention was created in order to solve the above problems, by establishing a nationwide network in the form of franchising in a small and medium-sized enterprises that do not have a national after-sales service network due to lack of capital, so that the repair of their products at a low cost It aims to secure corporate image, credit and credibility.

In addition, the present invention has an object to solve the cost burden according to the after-sales service of the product more conveniently by the settlement between the manufacturer and the after-service control center, after-service control center and after-service center on the network.

In addition, the present invention has a purpose to perform a faster after-sales service by designating and repairing the appropriate after-service center in consideration of the local time and location with the consumer.

In addition, the present invention has a purpose to enable consumers to take a more active countermeasure by identifying the cause of the failure of the product on the network in advance through the failure diagnosis program opened on the homepage before the customer requests after-sales service. .

According to a first aspect of the present invention for achieving the above object, there is provided an integrated after-sales service providing system, the system

At least one after-sales service center connected to a network and transmitting after-sales result for a product for which after-sales service is requested from a consumer to an after-service control center on the network; And

It is connected to a network, and stores the product number of the product, product repair information, the after-sales service result, after-sales service information and information on the after-sales service centers, and based on them to provide a quick after-sales service for the product And an after-service control center for controlling and managing the after-service centers on the network, wherein the after-service control center recruits at least one after-service center to construct a nationwide after-service network.

Preferably, the apparatus further comprises at least one manufacturer connected to a network and transmitting the product number and the product repair information based thereon to the storage unit of the after-service control center on the network.

Preferably, the server of the after-service control center is

An input unit for inputting data such as various after-service information;

An output unit operable to print or display information on the after-service collected through the Internet;

An interface unit for interfacing the input unit and the output unit;

A storage unit for storing the product number, the product repair information, and the like of the product;

A connection for connecting with the network; And

And a central processing unit for controlling each device so that the corresponding device processes various data input through the interface unit.

Preferably, the after-service control center further performs a failure diagnosis function of the product on the network, and the storage unit of the server of the after-service control center further includes a program for performing the failure diagnosis function of the product. Characterized in that.

Preferably, the after-service control center is settled and stored on the network based on a contract between the manufacturer and the after-service control center and between the after-service control center and the after-service center according to the after-service result, and The settlement result is transmitted to the respective manufacturer and after service center on the network.

Preferably, the parts inventory of the after-service center is transmitted to the after-service control center in real time on the network, wherein the after-service control center stores the parts inventory and the after-service center maintains an appropriate amount of inventory. Characterized in that.

Preferably, the after-service control center is capable of after-sales service of the product based on the information on the after-service centers and the after-service information, when there is a request from the after-service center that has been requested for after-sales service on the network. The after-service center is characterized in that for requesting repair on the network.

According to a second aspect of the present invention, there is provided a method for providing an integrated after-sales service.

Establishing a nationwide after-service network by recruiting at least one manufacturer and after-service centers on the network by the after-service control center;

Receiving and storing product number, product repair information, after service result, information on the after service centers, and after service information on the network; And

And transmitting the result of the after-service of the product to the consumer and the after-service control center on the network.

Preferably, the integrated after-sales service providing method further comprises the step of performing a troubleshooting function of the product connected to the consumer computer on a network, the performing of the troubleshooting function

Receiving, by a server of the after-service control center, operation state data of the product connected to the consumer-side computer on the network;

Analyze the operation state data to diagnose the cause of the product failure, and based on the product number, the product repair information and the information on the after-service centers the information on the cause and repairable after-service center of the network And transmitting from the after-service control center to the consumer side computer.

Preferably, according to the after-sales service result, the manufacturer, the after-service control center and the after-service center settle on the network based on a predetermined contract and store in the storage unit of the after-service control center and store the settlement result. And transmitting to the manufacturers and the after-service centers.

Preferably, when there is a download request for the product repair information from the after-service center, the after-service control center downloads the product repair information to the after-service center on the network based on the product number. It further comprises.

Advantageously, the integrated after-sales service providing method provides a predetermined amount to the consumer on the network according to the number of after-sales service and the cost of the after-sales service so that a certain amount is discounted in the future when the consumer purchases the manufacturer's product. The method may further include assigning a point and storing the point in a storage unit of the after-service control center.

Advantageously, the after-service control center sends the after-service control center from the network to the after-service control center for a fee or free of charge equivalent to the consumer, upon request from the consumer during the after-service of the product. It further comprises the step of transmitting the rental instruction.

According to a third aspect of the present invention, a recording medium is provided, wherein the recording medium is

In the integrated after-sales service providing system through the network,

A function of the after-service control center recruiting at least one or more manufacturers and after-service centers on the network to establish a nationwide after-service network;

The after-service control center has a function of receiving and storing a product number, product repair information, after-sales service results, information on the after-service centers and after-sales service information on the network;

Transmitting the after-service result of the product on the network to a storage unit of a consumer and the after-service control center server; And

According to the after-service result, the manufacturer, the after-service control center, and the after-service center record a program for realizing functions for settlement on a network based on a predetermined contract.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the description of the gist of the present invention, if it is determined that the detailed description of the related well-known technology or configuration may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted.

3A is a block diagram of an integrated after-sales service providing system according to the present invention. Referring to FIG. 3A, the integrated after-service providing system includes at least one or more manufacturers 300, 301 and 302, at least one after-service centers 320, 321 and 322, and an after-service control center 310 connected to a network. The manufacturers 300, 301, and 302 transmit unique product numbers and product repair information based on the products to the storage unit (database) of the after-service control center on the network, and the after-service centers 320, 321, 322) transmits after-sales service result and after-service information on the product that has been requested for after-sales service to the after-service control center on the network, and the after-service control center 310 receives the product number, product repair information, after-sales service result, and after-sales service. Store information and after-sales information about the information and after-sales centers, It is in charge of the function of controlling and controlling the after-service centers on the network so that quick after-sales service for the product is achieved. In addition, the after-service control center recruits at least one after-service center in a franchising form, etc., to establish a nationwide after-sales service network, and settles the after-service results with the after-service centers and manufacturers on the network.

After-sales service centers may be configured to have an exterior, additional facilities, interiors, etc. of the after-service center so that consumers may associate the same quality and the same service. In addition, a contract according to the after-sales service of the product exists between the manufacturers 300, 301 and 302 and the after service control center 310 and the after service control center 310 and the after service centers 320, 321 and 322. do. For example, if manufacturers (300, 301, 302) and after-sales service control center 310, the after-sales service of the product for a fee or free of charge, etc., each after-sales service center to provide the appropriate amount of parts inventory Information on parts of each after-sales service center is stored in the storage in the after-sales control center so that the maintenance of these parts inventory and the sharing of product repair information by manufacturer according to the product number can be maintained. If there is a contract related to the product defects from the time of sale, there is a 1; 1 exchange, there may be a separate specific contract for this, after-sales service control center 310 and after-service centers (320, 321) There are also detailed contracts that correspond to the agency relationship for the operation of after-sales centers. This can be embodied by those of ordinary skill in the art based on the present invention will be omitted.

Although not shown here, each after-service center according to the present invention may be similarly implemented by having at least one or more after-service center branches thereunder. In addition, the after-sales service center may be composed of a private person having a repair capacity for the product as well as a distributor form, and such an individual may provide a product by technical consultation or direct business trip when the product is repaired. You may be in charge of repairs.

Also. FIG. 3B shows that such manufacturers 330, 331, 332, after service centers 333, 334, 335 and after service control center 336 can be connected via an internet network 337, an aspect of the network. Doing.

4A to 4C show an after-service processing flow chart according to the present invention. 4A illustrates a case in which a customer requests after-sales service of a product to an after-sales service center, and FIG. 4B illustrates a case in which a consumer requests a after-sales service of a product to an after-sales service control center. On the other hand, Fig. 4C shows a flow chart of a product after-service processing in the case where a consumer has a large volume of a product, such as a household washing machine, for example, and cannot carry it to an after-service center or an after-service control center.

A description with reference to FIG. 4A is as follows.

If the consumer has a defect in the product, the consumer of the product requests after-sales service to the after-service center for the defect in use or purchase of the product (S400). In this case, if the manufacturer's product is registered with the after-sales service control center irrespective of the manufacturer of the product, the consumer shall visit the after-sales service center or receive it through the Internet website and send it to the after-sales service center in any region. can do. The after-sales service center provides the after-sales information (for example, the customer's personal information such as address, phone number or e-mail address, contact information such as model name of the product, date of purchase, defect information (symptom, etc.)). It transmits to the after-service control center through the network (S401).

The transmitted information is stored in the storage of the after-sales service control center, and such after-sales information has the advantage that the manufacturer can develop a new product and use it for future consumer advertising or promotion. By gathering information and providing it to the manufacturer, it can help develop new products, evaluate and check the technical capabilities of after-sales service centers, and use it to provide better quality services to consumers.

After-sales service center checks the condition of the product and if it is necessary for the after-sales service of the product, for example, additional product repair information such as the manual of the product or the FAQ during repair, repair the product to the after-service control center via the network. Information may be requested, and in response to the request, the after-service control center may provide product repair information (eg, product name, manufacturer, detailed repair instructions, etc.) according to the product number stored in the storage unit in the server (S402). ).

Here, the product number is composed of, for example, a kind of bar code or a combination of letters and numbers, such as a serial number attached to the back of the product, even if the same MP3 player products produced by the same manufacturer different numbers for each product It can be configured in various forms, such as knowing the repair information of the product, or can be configured to identify the manufacturers that manufactured the product based on this. Product repair information according to the product number can be provided on the network for the information transmission request of the after-service center to the storage of the after-service control center.

Depending on whether the repaired product has been repaired (S403), if the repair is completed, the after-sales service center replaces any part with a result of the after-sales service (for example, a notification that the repair of the product has been completed normally, a defect of a certain part). And how much it costs for the after-sales service, etc.) to the consumer and after-service control center via the network (S404), and the customer requests the courier mail or visits the after-sales service center directly. By receipt (S405), after-sales service is completed.

However, if the product cannot be repaired, the after-service center notifies the customer and after-service control center of the after-service result (for example, the notification that the product has not been repaired) on the network, Instructions may be sent to an after-sales service center capable of after-sales service of the product, or attempt to repair the product in the form of a business trip of a competent after-sales engineer (S406). Therefore, information about the after-service center (for example, after-service capability and number of after-service technicians, information on the location of the after-service center, etc.) is provided in advance in the storage of the after-service control center server. Should be. In addition, in the above case, the mailing of the product for the after-sales service between the after-sales service centers may be periodically circulated through a dedicated transport vehicle carrying and transporting the after-sales service center, or in a case of emergency, a general courier system may be used.

When the after-sales service is completed, the result is notified according to the step (S404) and the consumer receives the product (S405), otherwise the after-service control center and the consumer notifies the result that the product repair is impossible (S408), After the consumer receives the product (S405), the after-service process ends.

It should be noted that the after-sales service center specified in the present invention is not only necessarily rented and resides in the building, but also may be a person having a repair capability of the product in some cases. Therefore, the after-sales service can be processed in the form of a business trip to the after-sales service having insufficient repair ability by the instruction of the after-sales service control center.

On the other hand, Figure 4b is a flow chart when receiving the after-sales service of the product to the after-service control center is shown. According to this, when the consumer requests the after-sales service of the product through the homepage of the Internet (S421), the after-service control center stores the after-service information and the like in the storage unit of the server (S422). According to whether or not the repair of the product (S423), if the repair is made, the result is notified to the consumer (S424), the consumer receives the product (S426) after-sales service is completed. If the product is not repaired, the after-service control center notifies the consumer of the result (S425), and the consumer receives it (S426), the after-service is terminated.

Fig. 4C shows a flow chart of the after-sales process of the product in the case where the product is too large, for example, a household washing machine, etc., the product is so large that the consumer cannot carry and transport it to the after-service center or the after-service control center. When the customer requests after-sales service for the product through the Internet (S440), if it is received by the after-sales service center, after-sales information about the received product is transmitted to the after-service control center through the network, which is stored The after-service control center designates an appropriate after-service center on the basis of the after-service information to instruct the after-service (S441). In this case, the decision is made in consideration of the traffic with the consumer, the street, and the after-sales service capability of the after-service center. However, if it is requested to the after-service control center, according to the step (S441) to designate the appropriate after-service center immediately. Instructed after-sales staff will visit the customer and repair the product. Depending on whether the product is repaired (S442), if repaired, after-sales service results are sent to the consumer and after-service control center (S443), and after-sales service is terminated by mailing the product to the consumer. However, if the repair of the product is impossible, after-sales service results are notified to the consumer and the after-service control center, and the product is sent to the customer after-sales service is terminated (S444).

In the above embodiments, a predetermined point is given to the consumer on the network according to the number of after-sales service and the cost of the after-sales service to discount a certain amount in the future when the consumer purchases the manufacturer's product, It can also be stored in storage, in which case details such as the discount amount must be specified by an agreement between the after-sales control center, the manufacturer and the consumer. After the end of the after-sales service with the consumer, the manufacturer, after-sales control center and after-sales service center enter into the internal settlement process on the network for the total cost of the after-sales service. This is subject to each contract, which is settled quarterly or daily depending on circumstances. That is, there may be various cases, such as when the after-sales service fee is free or free, and whether the cause of the after-sales service of the product is the fault of the consumer or the fault of the manufacturer. It will be described as an embodiment. When the after service is completed, information such as product number, product repair information and after service result of the product is provided from the terminal in the after service center to the after service control center on the network, and the storage unit in the after service control center is provided. Are stored in. Based on the above information, the after-service control center calculates the cost for the after-service according to the contract between the manufacturer and the after-service control center, the after-service center and the after-service control center, and transmits it on the network to the manufacturer and the after-service control center. In addition, the transmitted cost burden is settled on a daily basis or quarterly basis.

5 is a flowchart illustrating receiving an after-sales service request through the Internet. Consumers who want to apply for the after-sales service for the product should visit the homepage of the after-sales service control center or each after-service center and log in (S500). Therefore, you must register and have an account before. Although not shown for this purpose, the consumer directly requests after-sales service repair of the product, visits the after-sales control center or each after-sales center, and subscribes to the after-sales control center or after-sales center through the Internet. The consumer information is stored in the storage unit in the after-service control center as part of the after-service information of the product. The consumer inputs after-sales information (for example, personal information, address, contact information, model name of the product, date of purchase, defect information (symptom, etc.)) (S501), and whether to visit the nearest after-sales service center. Or enter whether you want to mail by courier (S502, S503). If the consumer wants to visit directly, the visitor can enter the visitor, time, etc. (S504), and can receive the A / S by visiting at that time (S506). Otherwise, if you want after-sales service by courier, the page may also guide how to use the courier service or fee (S505).

6 is a block diagram of an embodiment of a server used in the after-service control center according to the present invention. The terminal used by the after-sales service center or the manufacturer may be similarly configured. The server includes a central processing unit 600, a storage unit 601, an interface unit 602, an input unit 603, an output unit 604, and a connection unit 605.

The input unit 603 is composed of a device such as a keyboard and a mouse, and the user inputs data such as various after-sales service information through the input unit 603.

The central processing unit 600 controls each device so that the corresponding device processes various data input through the interface unit 602.

The server is controlled by the central processing unit 600, the output unit 604 means an output device such as a display device and a printer, and operates to print or display information on the after-sales service collected through the Internet.

On the other hand, the storage unit 601 in the product number, product repair information, after-sales service information transmitted from the after-sales service center (for example, the customer's personal information, address, contact information, model name of the product, the date and time of purchase Data such as information on defects (symptoms, etc.), after-sales service costs, etc., and information about each after-sales center (e.g., location, size, number of available after-sales technicians, etc.) Stored. Such information may be transmitted and shared to each after-service center through a network if necessary according to the requirements of each after-service center.

FIG. 7 is a diagram illustrating a contract relationship between a manufacturer 700, an after-service control center 701, an after-service center 702, and a consumer 703 for settlement. Contract relationships are shown in solid lines, between the manufacturer 700 and the after-service control center 701, between the after-service control center 701 and the after-service center 702, between the after-service center 702 and the consumer 703. And a separate contract between the consumer 703 and the manufacturer 700, but in the present invention between the after-service control center 701 and the after-service center 702 and between the manufacturer 700 and the after-service control center 701 The case will be described by way of example. After-sales service center 702 has a similar character to the agency through a kind of franchising. As described above, after-sales service centers should be decorated with a common image to give the impression of providing the same quality and service from consumers. Who and what proportion will pay for the after-sales service costs? The after-service control center 701 is entered into. On the other hand, the manufacturer 700 is to delegate the after-sales service for the product to the after-service control center 701 at the same time to produce and sell the product, this content is concluded mainly. In addition, the after-service center 702 transmits the product repair information including the product number and the necessary product manual, etc. to the storage unit of the after-service control center 701 in order to facilitate repair of the product. In addition, in case the customer requests the rental of the equivalent product for free or for free during the after-service repair period, an appropriate amount of the product will be provided to the after-service control center 701. Includes content. In addition, for example, in the form of a happy call, not only the after-sales service control center, but also manufacturers, if necessary, survey the consumer's satisfaction with the after-sales service through the Internet or telephone separately after the completion of the after-sales service. And by statistic, we can check the after-service control center and after-service center, and contribute to the improvement of the quality of the after-sales service in the future.

In another embodiment of the present invention, Figure 8 shows a system for performing a troubleshooting function of the product. It identifies the cause of the product failure to the consumer through the Internet for the product's failure and shows it to the consumer's terminal.In addition, it is optimal considering the location of the customer and the information on the after-sales service center that can be repaired according to the result. It is intended to provide an after-sales service center and provide a relatively simple repair method that the consumer did not understand. This will be described in detail. The system for failure analysis is composed of a consumer terminal 700, a product 701 produced by a manufacturer such as an MP3 player, a network 702, and an after-service control center 703. The consumer terminal 700 is connected to an after-service control center and a network such as the Internet, performs a troubleshooting program established on the after-service control center's homepage, and downloads the cause and a simple repair method through the Internet. Receive and display on screen or print. The MP3 player is connected to the consumer's computer via USB cable 704, for example, to analyze the cause of the failure, and the after-service control center displays a failure diagnosis program on the homepage to allow the logged-in member to execute the program. Also, make sure that consumers understand the cause of product failure.

It will be described according to the flow below.

First, the consumer joins the after-service control center. If a customer has a defective product, the customer visits the homepage of the after-sales service control center and logs in. The homepage may be a homepage of an after-sales service center or an after-sales service control center, which may be linked to respective manufacturers and after-sales service centers, and include banner advertisements including advertisements for various products or advertisements of other sponsors. And other forms. Among them, there is a fault diagnosis program that is programmed to analyze the cause of the breakdown of each manufacturer's products on the web through a network such as the Internet and to provide a simple repair method. When the consumer executes the program, a message is displayed on the screen, for example, entering a product number and connecting the product to a computer with a USB cable. According to the instruction by the consumer, the server of the after-service control center starts to receive operation state data indicating the state of the product. After the transmission is completed, the server of the after-sales service control center diagnoses the cause of the failure based on various kinds of information (product number, repair information, etc.) stored in the storage unit. After the diagnosis is completed, the server of the after-sales service control center transmits a simple repair procedure for the cause of the failure and / or information on repairable after-service centers through the network to the consumer side computer, and the transmitted data is transferred to the consumer side computer. By being displayed on the screen, the troubleshooting procedure ends. Afterwards, the consumer may perform a simple product repair on the basis of repair instructions or the like, or may request after-sales service as mentioned above based on the information on the transmitted after-sales service centers.

As described above, from a consumer's point of view, any product of a company registered in the after-sales service control center can visit the after-sales center of a convenient place regardless of which company's product, or can receive after-sales service of the product through the Internet, It is effective to drastically reduce after-sales service cost and time due to defects in the product.

On the other hand, in the case of manufacturers, especially small and medium-sized companies that have a significant shortage of capital power can be equipped with a nationwide after-sales service network with a small investment, it has the effect of largely securing the recognition and reliability of SMEs. In addition, it is possible to control the supply and demand of personnel in after-sales service by region, thereby reducing resource waste and reducing costs.

In addition, the settlement between the manufacturer and the after-service control center, the after-service control center and the after-service center on the network can more conveniently solve the cost burden of the after-sales service of the product.

In addition, the customer can analyze the cause of the failure of the product in advance by performing the troubleshooting program established on the homepage of the after-sales service control center or after-sales service center without having to visit the after-sales center directly for repair of the product. More proactive responses are possible.

Although the preferred embodiments of the present invention have been described in detail above, those of ordinary skill in the art to which the present invention pertains may make various changes without departing from the spirit and scope of the present invention as defined in the appended claims. It will be appreciated that modifications or variations may be made. Therefore, changes in the future embodiments of the present invention will not be able to escape the technology of the present invention.

1 is a block diagram of providing a conventional after-sales service.

2 is a flowchart illustrating a conventional after-sales service.

3A is a block diagram of an integrated after-sales service providing system according to the present invention.

3b is a diagram illustrating a network according to the present invention.

Figure 4a is a flow chart of the integrated after-sales service providing method when a customer requests after-sales service of the product in accordance with the present invention.

Figure 4b is a flow chart of the integrated after-sales service providing method when a customer requests the after-sales service of the product to the after-service control center according to the present invention.

Figure 4c is a flow chart of the integrated after-sales service providing method when requesting the after-sales service of a bulky product according to the present invention.

5 is a flowchart for applying for after-sales service through the Internet.

6 is a block diagram of a server for use in the after-service control center according to the present invention,

7 is a diagram illustrating contract relationships between elements.

8 is a configuration diagram of a system for performing a product troubleshooting function.

<Explanation of symbols for the main parts of the drawings>

310: After Service Control Center

320: After Service Center

337: Internet

600: central processing unit

601: storage unit

602: interface unit

603: input unit

604: output unit

605: connection

Claims (14)

At least one after-sales center connected to a network and transmitting after-sales result for a product which is requested to be after-sales service to an after-service control center on the network; And It is connected to a network, and stores the product number of the product, product repair information, the after-sales service result, after-sales service information and information on the after-sales service centers, and based on them to provide a quick after-sales service for the product And an after-service control center for managing the after-service centers on the network, wherein at least one of the after-service centers is connected to the after-service control center and a nationwide after-service network, and the server of the after-service control center. Is An input unit for inputting data such as various after-service information; An output unit operable to print or display information on the after-service collected through the Internet; An interface unit for interfacing the input unit and the output unit; A storage unit for storing the product number, the product repair information, and the like of the product; A connection for connecting with the network; And And a central processing unit for controlling each device to process various data input through the interface unit. 2. The integrated system of claim 1, further comprising at least one manufacturer connected to a network for transmitting the product number and the product repair information based thereon to the storage of the after-service control center on the network. After service provision system. delete The system of claim 1, wherein the central processing unit of the after-service control center further performs a failure diagnosis function of the product on the network, and the storage unit of the server of the after-service control center is configured to cause the failure of the product. Integrated after-sales service providing system, further comprising a program for performing a diagnostic function. The after-sale service control center according to claim 1, wherein the central processing unit of the after-service control center calculates and stores the cost for the after-service on the network, and the settlement result is the respective manufacturer and after-service center on the network. Integrated after-sales service providing system, characterized in that transmitted to. The system according to claim 1 or 2, wherein the parts inventory of the after-service center is transmitted to the storage unit of the after-service control center in real time on the network, and the central processing unit of the after-service center is suitable for the after-service center. The after-sales service providing system, characterized in that for storing the parts inventory in the storage of the after-sales service control center to maintain the inventory of the. According to claim 1 or claim 2, wherein the central processing unit of the after-sales service control center for the after-sales service centers stored in the storage unit, when there is a request from the after-sales service center requested for after-sales service on the network; And requesting repair on the network to an after-service center capable of after-sales of the product based on the information and the after-service information. At least one after-sales service center and a provider are connected to the after-service control center through a network, and the after-service control center is configured to provide an after-sales service integrated with a storage unit for storing product number, product repair information, and the like of the product. In the integrated after-sales service providing method of a system including a central processing unit performing overall control, The central processing unit of the after-service control center receives a product number, a product repair information, an after-service result, information about the after-service centers and after-service information on the network, and stores the received information in a storage unit of the after-service control center. step; And And transmitting the after-sales result of the product on the network to a consumer and the after-service control center. The method of claim 8, wherein the integrated after-sales service providing method further comprises connecting to the consumer's computer on a network to perform a fault diagnosis function of the product, and the performing of the fault diagnosis function is performed. Receiving, by the central processing unit of the after-service control center, operation state data of the product connected to the consumer-side computer on the network; The central processing unit of the after-service control center analyzes the operation state data to diagnose the cause of the product failure, and the failure cause and repair based on the product number, the product repair information, and the information on the after-service centers. And transmitting information about possible after-service centers from the after-service control center to the consumer-side computer on the network. According to claim 8, wherein the central processing unit of the after-service control center according to the after-sales service to calculate the cost for the after-sales service of the product on the network, and stores in the storage of the after-service control center, the settlement And sending a result to the manufacturers and the after-service centers. The network of claim 8, wherein the central processing unit of the after-service control center transmits the product-repair information to the network based on a product number stored in the storage unit when a request for downloading the product-repair information is received from the after-service center. The after-sales service providing method further comprises the step of downloading to the after-service center. 10. The method of claim 8, wherein the central processing unit of the after-service control center according to the number of after-sales service and the cost of the after-sales service to the customer to purchase a product of the manufacturer in the future according to the consumer on the network Granting a predetermined point to, and storing it in the storage unit of the after-sales service control center further comprising the step of providing. 10. The system of claim 8, wherein the central processing unit of the after-service control center is arranged on the network to rent a product equivalent to the product for a fee or free of charge, upon request from the consumer during the after-service of the product. The after-sales service providing method further comprises the step of transmitting the rental instruction to the after-service control center. In a system in which at least one after-service center is connected to the after-service control center in a network, Receiving and storing a product number, product repair information, after-sales service results, information on the after-service centers and after-sales information on the network; Sending the after-service result of the product on the network to a consumer and a storage of the after-service control center; And And a program for recording a program for realizing functions on the network for the after-sales service of the product according to the after-sales service result.