KR100363878B1 - Method to handle civil appeals by Internet - Google Patents

Abstract

The present invention relates to a civil processing method through the Internet.

The present invention provides a payment procedure for receiving an application for a civil petition through the Internet, a payment procedure for on-line payment between a financial institution and a financial institution for the processing of the civil petition filed in the application process. If the payment is successful, the application process includes the issuance request process for requesting the issuance of the civil petition filed in the application process on-line, and the delivery process for issuing the civil petition at the government office and delivering it to the petitioner. It is characterized by.

Using the present invention, it is very convenient for the complainant to be able to receive the complainant's documents in a desired place at a desired place by simply entering the relevant matters by accessing the Internet site. In addition, since the application for issuance of civil documents, payment of expenses, and the request for issuance of civil documents to the relevant government office are all made on-line, the procedures for issuing civil documents can be made very quickly. In particular, if the identity verification function is implemented using an electronic signature key or credit card information, the issuance of a civil document requiring identity verification can be made securely.

Description

Method to handle civil appeals by Internet}

The present invention relates to a method for processing a complaint through the Internet, and in particular, by receiving a request for processing a complaint from a complaint person through the Internet, and performing a payment request and a request for issuing a complaint to the relevant government office on-line, It is about how you can handle your complaint.

Complaints, which are widely required in everyday life, are now being processed by computer systems. Therefore, it is very quick and simple to issue civil documents as compared to the case where a civil servant issues each civil document by hand.

However, the procedure for issuing the complaint documents after the petitioner went to the relevant government office and applied for the petition documents was only computerized, and the inconvenience of having to go to the government office still remains. In particular, the civil service is often far away from the place of residence, and most public offices do not work on holidays where civilians are rested. It is becoming.

Accordingly, the present invention has been made in order to solve the above problems, and receives the application for civil documents through the Internet, and requests for issuing civil documents to the relevant government office or paying the costs required for processing the civil documents. Its purpose is to provide a service method that can handle complaints quickly and conveniently.

In order to achieve the above object, in the method of the present invention, when applying for issuing a civil document that does not require identification by accessing an Internet site, the civilian for issuing a civil document through the use of previously registered member information or direct input is required. Inputting information, and applying for issuance of a civil document requiring identity verification, the civilian information input step of inputting general information and identity verification information for civil document issuance by using previously registered member information or direct input; A civil document information input step of inputting information including the type, quantity, and e-mail address of the civil document as information required for civil document application and delivery; When the petitioner selects one of 'electronic money payment' and 'cash payment' items as a payment method, and receives information necessary for payment, and if the 'electronic money payment' item is selected, an agency manages electronic money. A payment step of, on-line payment of the costs required for processing the requested civil document with the financial institution if the 'cash payment' item is selected therebetween; If the payment is successful, an issuing request step of requesting issuance of the complaint document by transmitting the information input in the complaint information input step and the complaint document information input step on-line to a corresponding government office; And a delivery step of displaying the electronic recognition and the electronic consignee using watermarking on the issued civil document file according to the request in the issuing request step, delivering the complainant to the complainant by e-mail, and databaseing the delivery result. It is characterized by.

1 is a schematic diagram of a procedure in which the present invention is carried out,

2 is a flowchart of an embodiment of the present invention;

3 is a flowchart of an embodiment of an application procedure;

4 is a flowchart of an embodiment of a payment procedure;

5 is a block diagram of an embodiment of a form for requesting issuance of a civil document;

6 is a schematic diagram of a procedure in which the present invention is performed in connection with a remote government office,

7 shows a flowchart of an embodiment of a delivery procedure.

* Explanation of symbols for main parts of the drawings

11: Complainant's Computer 12: Complaint Server

13: servers of financial institutions 14: servers of government offices

15: Server in remote government office 20: Internet

50: Complaint Envelope 52: Receipt

52-1: Barcode

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 shows an outline of a procedure in which the present invention is performed, the subject providing the civil processing service according to the present invention is a civil processing server 12. The complaint processing server 12 is connected to the computer system 11 of the civil complaint and the server 14 of the public office through the Internet 20. Hereinafter, when explaining the subject performing the civil processing service from a physical point of view, the civil complaint processing is performed. The server 12 will be referred to, and when described in terms of services, it will be referred to as a complaint processing site.

In order to use the service according to the present invention, the first person directly accesses the complaint processing site through the Internet 20 using his computer 11, or accesses the Internet site of the relevant public office, and then links to this site. Go to the complaint handling site. In addition, the civil petitioner who accesses the civil affairs processing site requests the civil petition required by him.

The civil processing server 12, which received the civil documents from the civil complainant, is connected on-line through the internet 13 or the private line of the financial institution, and the civil complaint filed between the financial institution server 13 and the server 13 of the financial institution. Automatic payment for the processing of documents.

The civil processing server 12 requests the issuance of the requested civil documents by accessing the server 14 of the relevant government office when the payment is normally made, and the civil documents issued by the public office are mailed, courier service, motorcycle delivery, or the like. It is delivered through any delivery method specified by the applicant, such as mail.

That is, from the point of view of the complainant, simply access the complaint processing site through the Internet 20 and apply for the desired complaint document at the desired place. In addition, the application for the civil documents, payment, and application for issuing the civil documents are all made on-line so that the work can be processed very quickly.

2 is a flowchart illustrating an embodiment of the present invention, with reference to this will be described a specific example in which the present invention is performed.

First, the complaint processing site 12 checks the identity of the complaint person connected to it through the Internet 20 and receives information such as the type of complaint document, the quantity of the complaint document, the delivery method, the delivery place, etc. from the complaint person (S210). ). From the point of view of the complainant, it is a procedure for applying for a complaint document that he / she wants to be issued by accessing the complaint processing site through the Internet 20.

As an example, a person who is requested by the General Affairs Division of his / her company to submit two copies of the resident registration can be accessed by using the computer system 11 to access the complaint processing site, and then provided by the complaint processing site. You can ask for "Send 2 copies of your resident registration to xx company general affairs by motorcycle delivery".

3 is a flowchart of an embodiment of the application procedure (S210), with reference to this will be described a preferred example of performing the application procedure (S210).

First, a complaint person who wants to use the complaint processing service provided by the complaint processing site accesses the Internet 20 using his computer 11 (S211-1), or directly accesses the complaint processing site (S211- 3) After accessing the Internet site of the relevant public office (or civil affairs department), access the civil affairs processing site linked to this site (S211-3).

When the complaint is connected to the complaint processing site through the Internet (20) (S211), the complaint processing site checks whether the complaint is a registered subscriber (S212). Checking whether a registered subscriber is required because personal information of the complainant is required in the process of issuing a complaint or paying a fee, and it can be done by receiving a user ID and password from the complainant.

As a result of the check in step S212, if the current complaint is not registered, it is checked whether or not to register now (S213). If it is already registered, it is possible to check the previously registered matters and revise the registered matters according to the choice of the complainant (S212-1).

If, as a result of the check in step S213, if the petitioner wishes to join, he / she receives personal information necessary for registration, and if he / she does not want to register, he / she receives basic personal information for outputting the petition documents (S214). In this case, it is preferable to input personal information on the personal information input screen provided by the civil complaint processing site. Basic personal data necessary for the output of the civil complaint documents include name, address, and resident registration number.

Now that the personal information necessary for issuance of the civil documents is input through steps S212 to S214, the civil processing site receives information required for processing the civil documents such as the type, quantity, delivery method, and delivery location of the civil documents from the civil complaint person ( S215). In the example above, the complainant will choose to have a copy of the resident registration, two copies, the General Affairs Office of the company xx, and the delivery of the motorcycle.

In addition, the complaints processing site receives the details of each complaint document (the matters that are specifically specified for each complaint document in addition to the basic personal data) from the complaint person (S215-1).

On the other hand, there are some documents that you must apply for. At this time, since the complaint is connected to the complaint processing server 12 through the Internet 20, the complaint must find a way to confirm that the complaint is his.

One preferred embodiment of the identity verification is to use an electronic signature key or credit card information. That is, the civil processing server 12 checks whether the civil documents requested in step S215 are issued only to the user (S216), and if the identity verification is required, requests the civilian to input the electronic signature key (S217), Receive credit card information for identity verification from the complaint (S219).

If the correct digital signature key is input from the complaint in step S217 (S218) or normal credit card information is input in step S219 (S219-1), the payment procedure (S220) is performed for all the requested complaint documents. However, if not, the payment procedure (S220) should be performed only for the civil documents that do not require identification among the civil documents requested by the civil complainant. At this time, the credit card information received from the complaint may be configured to include personal information.

In this case, the digital signature key is distributed to each person by an authorized institution, and the identity of the digital signature key is compared with that of the public signature key distributed to the public office for identification purposes. In addition, the watermarking technology is a copy protection technology that can insert information such as logos, trademarks, seals, and the like into an image, an image, or audio, and can be input to a credit card. At this time, it is made through the credit card information from the petitioner, the authentication of the credit card information is made in conjunction with the external device that manages the password and card information to confirm the identity. Of course, this external device can be connected via the Internet.

If the application procedure (S210) has been successfully performed, the payment procedure (S220) for the payment of the amount required for the processing of the requested civil documents on-line proceeds. In other words, it is a procedure to automatically settle the expenses by the method selected by the complainant.

4 is a flowchart illustrating an embodiment of a payment procedure, in which a civil processing site provides a payment method including a payment item using electronic money, a payment upon delivery of a civil document (postpay), and a cash payment item by internet banking. Complainant to select the desired payment method (S221).

Here, the payment by electronic money is a choice to pay through electronic money, and as the electronic money is activated, it can be effectively used. In addition, payment on delivery of a civil petition means paying directly to the delivery person who brought the civil petition, and select postpay, and cash payment is selecting to pay in the form of automatic account transfer from a financial institution such as a bank. In this case, the postpay payment can be preferably performed because the payment can be guaranteed if the petitioner is recognized only when the member is registered with the member.

To describe an example of the payment process in detail with reference to Figure 4, in the case where the civil petitioner selected the payment item in the electronic money in step S221, the civil processing site distributes the receipt number to the civil petitioner (S222), managing the electronic money Check whether the payment is possible through the institution (S223). If the inquiry result in step S223 indicates that the balance of the petitioner's current account is insufficient to pay the cost, the procedure for charging the electronic money is carried out between the money exchange bureau managing the electronic money and the petitioner (S223-1). .

However, if the petitioner selects a cash payment item in step S221, the petition processing site distributes a receipt number to the petitioner (S224), and confirms whether or not to pay using a credit card (S225). As a result of the check in step S225, if the petitioner wishes to pay using a credit card, the petitioner receives the credit card information from the petitioner and then pays online through the server of the financial institution (S225-3). However, if the complainant wants to pay the cost by internet banking, the complainant receives the information for the internet banking and then pays on-line through the server of the financial institution (S225-1).

In step S221, when the civilian selects the payment (postpay) item for the delivery of the civil documents, it is checked whether the member is a registered member (S226), and if the member is not a registered member, the registration procedure (S226-1, S226-2) is performed. In the sign-up process (S226-1, S226-2), if the complainant completes the registration process correctly, he / she will approve the post-payment application, but if the complainant does not want to register, he / she shall select electronic payment or cash payment again.

Now, if the complaint processing site is a member whose payment is normally made or registered in step S223, step S225-1, or step S225-3, requesting on-line issuance of a civil petition filed by the petitioner in the relevant government office. Start the procedure (S227). However, if the payment is not successful, send an error message to the complainant and proceed to the homepage of the complaint processing site.

At this time, it is preferable that the error message include the cause of the failure of the payment.

If the payment procedure (S220) is successfully performed, the civil processing site proceeds with the issuing request procedure (S230) for requesting the issuance of civil documents to the relevant government office, civil processing server 12 issuing the civil documents on-line Ask.

At this time, the civil processing server 12 is preferably on-line via the Internet to request the issuance of civil documents to the person in charge of the relevant department of the public office. In particular, it is more preferable to request the issuance of a civil document using a program having a function of automatically notifying the on-line user whenever a civil document issuance request arrives, rather than a general on-line method. That is, when an on-line issuance request is sent to the person in charge of the relevant government office, the fact is automatically notified to the person in charge, so that the person in charge does not have to check whether the request for issuance of the civil document is received. The person in charge can then perform the issuance of the complaint as soon as an on-line issuance request is received.

On the other hand, in the issuing request process (S230), when requesting the issuance of civil documents to the staff in charge of the public office it is desirable to request through the form of the form to be printed on the envelope to put the issued civil documents. Then, the person in charge of the government office can print the form on the envelope for the civil documents, and then can be shipped with the issued civil documents can be very convenient.

FIG. 5 is a block diagram of an embodiment of a form for requesting issuance of a civil petition. The form 50 includes an address of a responsible public office and a department in charge, an address of a petitioner, a type and quantity of contents (a civil petition), and a mail. It is preferable to include a number field, a stamping field, and a receipt confirmation 52 for confirming that the delivery is made to the complainant.

Here, the receipt confirmation certificate 52 is preferably configured to be easily cut along the dotted line as a part of the delivery person receives the confirmation of the recipient at the time of delivery. The receipt confirmation 52 is an important part used to confirm that the delivery has been made, it can be configured to include the recipient check box, the contents of the received complaint documents, delivery method, delivery personnel, and delivery date and time. In particular, it is more preferable to print the identification bar code 52-1 containing the information related to the civil documents to be delivered in order to automatically database the receipt.

Meanwhile, the public office where the civil processing server 12 requests the issuance of the civil documents will vary depending on the delivery method of the civil documents selected by the civil servant in step S215.

In other words, if a complainant wishes to receive a complaint through e-mail, he / she shall request the issuance of the complaint to the government office that will actually issue the complaint. However, if the complainant wishes to receive the complaint document directly through the courier (courier service, motorcycle delivery, mail, etc.), he / she will request the issuance of the complaint document to the public office located closest to the delivery place designated by the complainant.

This is because, in the case of direct delivery of the shipper, it is most convenient for the delivery of the civil petition in the public office closest to the delivery place designated by the petitioner, and the delivery by e-mail is not related to the distance. At this time, if a request for issuance of a civil petition is issued to a public office (first public office) closest to the delivery place designated by the civil petitioner, the public office may not be a public office that stores and issues the actual civil petition (remote office). In such a case, the first government office requests the issuance of the corresponding civil document to the remote government office, receives it, and delivers it to the civil servant.

As an example, if a resident of Daegu currently resides in Seocho-gu, Seoul, and has applied for two copies of a family register by motorcycle delivery to his office in Seocho-dong, the complaint processing site may issue a copy of the family register to Seocho-gu Office. Seocho-gu office will request a copy of the remote family register in the relevant government office of Daegu City. At this time, it is desirable to transmit the issued civil documents between government offices by fax.

If the civil processing server 12 requests issuance of civil documents to the relevant office in step S230, the government office issues the requested civil documents, and the issued civil documents are delivered to the civil servants by e-mail or delivery company (S240). . 7 is a flowchart illustrating an embodiment of a delivery procedure, with reference to this, a specific embodiment of performing a delivery procedure S240 will be described in detail.

First, when the delivery method specified by the complainant is direct delivery by courier (courier delivery, motorcycle delivery, postal, etc.), the delivery process (S400) performed at the government office receiving a request for issuance of the complaint document will be described with reference to FIG. 6. Let's do it.

The server 14 of the government office that has received the request for issuing a civil document determines whether the civil document is a civil document that it can issue or whether it must be issued at another public office (remote office 15) (S410). As described above, when the civil servant selects the direct delivery by the shipper as the delivery method, the government office 14 that is requested to be issued may differ from the public office 15 that may issue the actual civil documents.

As a result of the determination in step S410, in the case of civil documents to be issued by the remote office 15, the server 14 of the government office that has received the request for issuing the civil documents is sent to the server 15 of the corresponding remote office as shown in FIG. By requesting a civil document (S411), and receives a civil document from the server 15 of the remote office (S412).

Then, it is notified that the civil document issuing the civil documents in accordance with the prescribed form (S420). Of course, if a remote complaint is received from a remote office through steps S411 and S412, the remote complaint is also delivered. Here, the corresponding civil affairs department means a department in charge of processing the corresponding civil affairs document, and a department in charge of a vehicle registration certificate and a department in charge of a family register copy may be different.

Then, it is determined whether all civil documents have been processed (S430), and if the civil documents to be processed remain, the process proceeds to step S410 to continue processing the civil documents.

After all the complaint documents have been issued, in order to confirm the person in charge of delivery on the receipt confirmation (50), after entering the delivery confirmation key and enters the information about the complaints and complaint documents as a bar code (S440). Here, the bar code can be used to automatically database the results of the delivery, and if the payment method selected by the complainant is postpaid, the delivery person receives the cost while delivering the complaint document to the recipient. Then, it is confirmed whether or not the receipt of the delivered civil documents using the receipt confirmation card 52 brought by the person in charge of delivery (S450).

Now, when the delivery method selected in the petitioner (S210) is a delivery method by e-mail, the delivery procedure (S300) performed at a public office that is requested to issue a civil petition will be described. As described above, in this case, the public office that is requested to issue the civil documents is the same as the public office where the civil documents are to be issued. Referring to the example shown in Figure 6, the civil processing server 12 is to request the issuance of civil documents directly to the server 15 of the remote government office.

That is, after receiving the request for issuance of the civil petition in step S230, the public office checks the details of the requested civil petition (S310), and determines whether the corresponding civil petition can be processed by computer (S320). As a result of the determination in step S320, when the civil documents can be issued by the computer processing, the corresponding civil documents are immediately transmitted to the issuing system for transmitting the e-mail (S330). However, as a result of the determination in step S320, if the corresponding civil document is a copy, the scanner scans an image of the document and transmits it to the issuing system (S330).

The issuing system processes electronic recognition and electronic officers in the complaint documents to be sent to the civil servants and sends them to the civil servants via e-mail (S340). It is preferable that the civil affairs documents, electronic recognition officers, and electronic officers use watermarking technology. . If there is a civil document to be issued (S350), the process proceeds to step S320 to continue the issuance procedure of the civil document. Then, it is checked whether the civil document received by the sent e-mail is received (S360).

On the other hand, the government office that sent the complaint documents to the civil complaint stores the receipts confirmed in step S450 and step S360 in the database (S246). In addition, at a certain point in time, it is preferable to check whether the person who received the complaint has received the complaint properly. (S247) It is preferable to perform a call through the system that can automatically confirm the receipt of the complaint. ). This is because the recipient may not be the applicant for the civil document even if the receipt of the civil document is confirmed in step S360 or step S450.

Using the present invention, it is very convenient from the point of view of the civil petitioner to be able to receive the civil petitions in the desired place at the desired place by simply inputting the relevant matters by accessing the site providing the civil service through the Internet. . In addition, since the application for the civil documents, payment of expenses, and the request for issuing the civil documents to the relevant government office are all made on-line, the procedure for issuing the civil documents can be made very quickly.

In particular, if the identity verification function using the electronic signature key is used, the issuance of civil documents requiring identity verification can be made safely. As the electronic money is activated, the payment procedure will be more convenient. In addition, from the public office's point of view, the complaints are less complicated because they are not visited directly, and the automation of the civil document issuance process can reduce the time spent by civil complaints and civil servants. Can be.

Claims (10)

(Secondary Correction) When applying for issuance of a civil petition that does not require identity verification by accessing the Internet site, enter the general information on the civil petition for issuance of a civil petition through the registered member information or directly enter the information. When applying for issuance of a civil petition, the civil affairs information input step of inputting general information and personal identification information for issuing a civil affairs through the use of registered member information or direct input; A civil document information input step of inputting information including the type, quantity, and e-mail address of the civil document as information required for civil document application and delivery; When the petitioner selects one of 'electronic money payment' and 'cash payment' items as a payment method, and receives information necessary for payment, and if the 'electronic money payment' item is selected, an agency manages electronic money. A payment step of, on-line payment of the costs required for processing the requested civil document with the financial institution if the 'cash payment' item is selected therebetween; If the payment is successful, an issuing request step of requesting issuance of the complaint document by transmitting the information input in the complaint information input step and the complaint document information input step on-line to a corresponding government office; And And a delivery step of displaying the electronic recognition and the electronic officer using watermarking on the issued civil document file according to the request in the issuing request step, delivering the complaint to the civil complaint by e-mail, and databaseing the delivery result. How to handle civil complaints through the Internet. delete (Correction) The information for identifying a person according to claim 1, wherein Claims processing method through the Internet using electronic signature key or credit card information. delete delete delete (Correction) The information of claim 1, wherein the information transmitted when a request for issuance of a civil petition to the relevant government office is included in the issuing request step, and includes a form in a form to be printed on a mailing envelope of the issued civil petition. The form is configured to include the address of the relevant government office and the department in charge, the address of the petitioner, the type and quantity of the contents (the petition documents), and a receipt confirmation for confirming that the petitioner has been delivered to the petitioner. Treatment method. delete delete delete