JPS6284653A - Facsimile equipment maintenance data automatic transfer method - Google Patents
Facsimile equipment maintenance data automatic transfer methodInfo
- Publication number
- JPS6284653A JPS6284653A JP60223621A JP22362185A JPS6284653A JP S6284653 A JPS6284653 A JP S6284653A JP 60223621 A JP60223621 A JP 60223621A JP 22362185 A JP22362185 A JP 22362185A JP S6284653 A JPS6284653 A JP S6284653A
- Authority
- JP
- Japan
- Prior art keywords
- data
- maintenance
- automatic transfer
- machine
- facsimile
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Facsimiles In General (AREA)
- Maintenance And Management Of Digital Transmission (AREA)
Abstract
(57)【要約】本公報は電子出願前の出願データであるた
め要約のデータは記録されません。(57) [Summary] This bulletin contains application data before electronic filing, so abstract data is not recorded.
Description
【発明の詳細な説明】
〔発明の利用分野〕
本発明は、ファクシミリ装置の保守方式に係り、特に顧
客からの障害コールを受は付ける以前に、装置の状況、
通信状況を保守側にて把握することによって、迅速なる
保守対策が採られるようにしたファクシミリ装置メンテ
ナンスデータ自動転送方式に関するものである。[Detailed Description of the Invention] [Field of Application of the Invention] The present invention relates to a maintenance method for a facsimile machine, and in particular, the status of the machine and
The present invention relates to an automatic maintenance data transfer system for facsimile machines, which enables prompt maintenance measures to be taken by grasping the communication status on the maintenance side.
従来のファクシミリ装置では装置に障害情報等を記憶さ
せ、そのデータは相手方装置、あるいは保守センターに
おけるリモートメンテナンス装置からの指示により、そ
の相手方装置、あるいはリモートメンテナンス装置に送
信されるようになっている。しかしながら、このように
してデータを送信する場合は、障害の発生、またはその
兆候を保守側にていち早（探知し得ないという不具合が
ある。なお、ファクシミリ装置のリモートメンテナンス
については特開昭５９−２２４７５号公報が知られてい
る。In a conventional facsimile machine, failure information and the like are stored in the device, and the data is transmitted to the other party's device or a remote maintenance device in response to an instruction from the other party's device or a remote maintenance device at a maintenance center. However, when transmitting data in this way, there is a problem in that the maintenance side cannot detect the occurrence of a failure or its symptoms as soon as possible. No. 22475 is known.
本発明の目的は、顧客からの障害コール受は付ける以前
に、装置の状況１通信状況が保守側にていち早く把握さ
れ得るファクシミリ装置メンテナンスデータ自動転送方
式を供するにある。SUMMARY OF THE INVENTION An object of the present invention is to provide a facsimile machine maintenance data automatic transfer system that allows a maintenance side to quickly grasp the status 1 communication status of the machine before accepting a faulty call from a customer.
この目的のため本発明は、障害発生時および障害兆候発
生時に保守センターを自動的に呼び出し、それまでに記
憶されている障害状況データを自動転送するようにした
ものである。転送データとしては障害データの他に、顧
客のファクンミリ装置保守管理番号、顧客名、発生日付
およびトラフィックデータが同時に転送されるようにす
るものである。For this purpose, the present invention automatically calls a maintenance center when a failure occurs or when a failure symptom occurs, and automatically transfers the failure status data stored up to that point. In addition to fault data, the data to be transferred includes the customer's Facunmi machine maintenance management number, customer name, date of occurrence, and traffic data.
以下、本発明を第１，２図により説明する。 The present invention will be explained below with reference to FIGS. 1 and 2.
第１図は本発明に係るファクシミリ装置状況データの中
継伝送方式の概要を示したものである。FIG. 1 shows an overview of a relay transmission system for facsimile machine status data according to the present invention.
障害あるいはその兆候が発生した場合には、顧客側のフ
ァクシミリ装置４よりその状況データを自動的に回線２
、交換機３を介しファクシミリ機能が具備された保守側
リモートメンテナンス装置１に転送するようにしたもの
である。When a failure or its symptoms occur, the customer's facsimile machine 4 automatically transmits the status data to line 2.
, the data is transferred via the exchange 3 to the remote maintenance device 1 on the maintenance side, which is equipped with a facsimile function.
第２図はその顧客側のファクシミリ装置のブロック構成
を示したものである。これによるとコントロール部５は
交信の都度その場合での状況をメモリ６に記憶させ、障
害の発生時およびその兆候発生時にはオートダイヤルユ
ニット８に予め設定窓れた保守センターの電話番号にて
ＮＣＵ（網制御）部９を介し１回線２に自動発呼を行な
い保守センターのリモートメンテナンス装置を呼び出す
ようになっている。回線の接続後それまでにメモリ６に
記憶されている障害発生状況データ等をリモートメンテ
ナンス装置に自動的に転送することによって、障害ある
いはその兆候発生に対し適切な対策を保守センクー側が
顧客側に対し採れるものである。なお。FIG. 2 shows the block configuration of the customer's facsimile machine. According to this, the control unit 5 stores the situation in the memory 6 each time a communication occurs, and when a failure occurs or its symptoms occur, the control unit 5 calls the NCU ( A call is automatically made to one line 2 via the network control section 9 to call the remote maintenance device at the maintenance center. After the line is connected, by automatically transmitting the fault occurrence status data stored in the memory 6 to the remote maintenance device, the maintenance center can provide the customer with appropriate countermeasures in the event of a fault or its symptoms. It is something that can be harvested. In addition.
図中の符号７，１０．１１はそれぞれモデム（変復調）
部、記・鏝部、読取部を示す。Codes 7, 10, and 11 in the figure are modems (modulation and demodulation), respectively.
Indicates the section, writing/adhesive section, and reading section.
以上説明したように本発明による場合は、顧客ファクシ
ミリ装置での障害、あるいはそれに準じる障害の兆候の
発生を顧客側よりも先に探知し得ることから、迅速なる
保守対策がこれまでよりも採れるという効果がある。As explained above, according to the present invention, it is possible to detect a failure in a customer's facsimile machine or a symptom of a similar failure before the customer can, so maintenance measures can be taken more quickly than before. effective.
第１図は本発明に係るファクシミリ装置状況データの中
継方式の概要を示す図、第２図はその顧客側ファクシミ
’Ｊ＝装置のブロック構成を示す図である。
１・・・リモートメンテナンス装置
２・・・回線 ３・・・交換機４・・・ファ
クシミリ装置
５・・・コントロール部 ６・・・メモリ８・・・オー
トダイヤルユニット
９・・・ＮＣＵ（網制御）部FIG. 1 is a diagram showing an outline of a relay system for facsimile machine status data according to the present invention, and FIG. 2 is a diagram showing a block configuration of the customer-side facsimile machine. 1... Remote maintenance device 2... Line 3... Exchange 4... Facsimile machine 5... Control unit 6... Memory 8... Auto dial unit 9... NCU (network control) Department
Claims (1)
態データとともに、相手方装置との間でのファクシミリ
通信状態データを記憶せしめるようにし、障害発生時お
よび障害兆候発生時に自動ダイヤルにて保守センターを
呼び出し、上記動作状態データおよびファクシミリ通信
状態データを自動的に転送することを特徴とするファク
シミリ装置メンテナンスデータ自動転送方式。1. The customer's facsimile machine is made to store data on the operating status of each part of the machine as well as facsimile communication status data with the other party's machine, and automatically dials a maintenance center when a failure occurs or signs of failure occur. 1. A facsimile machine maintenance data automatic transfer system characterized in that a call, the above-mentioned operating state data and facsimile communication state data are automatically transferred.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP60223621A JPS6284653A (en) | 1985-10-09 | 1985-10-09 | Facsimile equipment maintenance data automatic transfer method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP60223621A JPS6284653A (en) | 1985-10-09 | 1985-10-09 | Facsimile equipment maintenance data automatic transfer method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPS6284653A true JPS6284653A (en) | 1987-04-18 |
Family
ID=16801073
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP60223621A Pending JPS6284653A (en) | 1985-10-09 | 1985-10-09 | Facsimile equipment maintenance data automatic transfer method |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPS6284653A (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH01161960A (en) * | 1987-12-18 | 1989-06-26 | Toshiba Corp | Remote installation supervisory equipment |
| JPH01186188A (en) * | 1988-01-20 | 1989-07-25 | Toshiba Corp | Controller for induction machine |
| JPH0354955A (en) * | 1989-07-24 | 1991-03-08 | Hitachi Ltd | Automatic informing system, and transmitter and receiver thereof |
| US5293196A (en) * | 1991-04-18 | 1994-03-08 | Canon Kabushiki Kaisha | Communication control apparatus for monitoring a condition of a machine and for transmittiing the condition to an external apparatus |
| US5359391A (en) * | 1991-04-18 | 1994-10-25 | Canon Kabushiki Kaisha | Equipment control apparatus |
| US5488454A (en) * | 1991-04-18 | 1996-01-30 | Canon Kabushiki Kaisha | Control of equipment and of communication with plural units of equipment |
| US5894416A (en) * | 1991-04-18 | 1999-04-13 | Canon Kabushiki Kaisha | Equipment control unit |
| US6064915A (en) * | 1991-04-18 | 2000-05-16 | Canon Kabushiki Kaisha | Equipment control apparatus |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS60178767A (en) * | 1984-02-24 | 1985-09-12 | Canon Inc | Facsimile equipment |
-
1985
- 1985-10-09 JP JP60223621A patent/JPS6284653A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPS60178767A (en) * | 1984-02-24 | 1985-09-12 | Canon Inc | Facsimile equipment |
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH01161960A (en) * | 1987-12-18 | 1989-06-26 | Toshiba Corp | Remote installation supervisory equipment |
| JPH01186188A (en) * | 1988-01-20 | 1989-07-25 | Toshiba Corp | Controller for induction machine |
| JPH0354955A (en) * | 1989-07-24 | 1991-03-08 | Hitachi Ltd | Automatic informing system, and transmitter and receiver thereof |
| US5293196A (en) * | 1991-04-18 | 1994-03-08 | Canon Kabushiki Kaisha | Communication control apparatus for monitoring a condition of a machine and for transmittiing the condition to an external apparatus |
| US5359391A (en) * | 1991-04-18 | 1994-10-25 | Canon Kabushiki Kaisha | Equipment control apparatus |
| US5420667A (en) * | 1991-04-18 | 1995-05-30 | Canon Kabushiki Kaisha | Communication control apparatus for monitoring a condition of an image forming apparatus and inhibiting transmission of data when a power supply means is turned off |
| US5488454A (en) * | 1991-04-18 | 1996-01-30 | Canon Kabushiki Kaisha | Control of equipment and of communication with plural units of equipment |
| US5493364A (en) * | 1991-04-18 | 1996-02-20 | Canon Kabushiki Kaisha | Equipment control apparatus having means to communicate with a centralized control apparatus |
| US5894416A (en) * | 1991-04-18 | 1999-04-13 | Canon Kabushiki Kaisha | Equipment control unit |
| US6064915A (en) * | 1991-04-18 | 2000-05-16 | Canon Kabushiki Kaisha | Equipment control apparatus |
| US6112035A (en) * | 1991-04-18 | 2000-08-29 | Canon Kabushiki Kaisha | Equipment control apparatus |
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