JPH10162210A - Client information collection system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To collect information concerning how much facilities are utilized for each client by providing a means for collecting the client information of clients to utilize the facilities and a means for collecting the utilization conditions of facilities for each client by collating working records with the client information for each facility. SOLUTION: A facility 11 reports its working record such as utilization time and utilization amount information, for example, to a controller 17 and the controller 17 records that information for each facility. Besides, the controller 17 forms a card identification zone 16 by transmitting the radio waves of the same phase from antennas 13 and 14. When there is a non-contact type IC card 15 inside this card identification zone 16, a circuit is formed between the antennas 13 and 14 and the antenna of non-contact type IC card 15 and the client information held inside the non-contact type IC card 15 can be read on the side of controller 17. Then, the working record is collated with the client information for each facility 11 so that the utilization conditions of facilities can be collected for each client.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a customer information collecting system for collecting the use status of facilities for each customer in an amusement park, a game center, a pachinko parlor, and other facilities.

[0002]

2. Description of the Related Art Conventionally, in pachinko parlors and the like, there is a system for collecting operation records for each game facility, which is used as information indicating the use status of each game facility. On the other hand, customers are free to enter and exit amusement facilities such as pachinko parlors, so it is difficult to collect and grasp customer information such as who came to the store and how long they spent pachinko. In other words, a membership card with special benefits for members is issued, and each time you visit the store, the customer's membership card (magnetic card)
By using a card reader to read the information, it is only enough to grasp the visit status.

[0003]

By the way, information on the state of visits to facilities and the state of use of facilities, such as how many game facilities each customer has used, is very important for the side providing game facilities. In order to collect such information, it is first necessary to identify the customers who use each game facility. However, the conventional method of collecting information using a magnetic card is a method of presenting a card or causing a card reader to read the card when entering the store, and cooperation of customers is indispensable. This is annoying for customers.

[0004] Moreover, in order to collect the information, it is necessary for the store to prepare a privilege that is attractive to the member, which is costly and troubles the user in determining the privilege. Furthermore, it is only possible to grasp the presence or absence of a store visit by presenting a card or the like, and it is impossible to grasp at all how much amusement equipment and how many customers have used.

[0005] As described above, in the conventional system, it is possible to obtain a large number of members having a membership card by preparing a privilege, and it is possible to grasp the presence or absence and the number of visits to the store by cooperation of the customer. However, to determine which customers are contributing to sales, which customers are using
Substantial information that can help increase sales cannot be collected. This applies not only to pachinko parlors, but also to game centers and amusement parks.

On the other hand, there is a non-contact type IC card system which is being developed for automatic ticket gates of transportation (see Nikkei Electronics, August 21, 1995, page 8). This utilizes mutual coupling between a reader and a coil (antenna) provided on the card at a short distance to perform mutual authentication between the card and the reader and transmit / receive data of entry / exit records. The card does not have a built-in battery, but receives radio waves transmitted from a reader to generate a DC voltage and operates a built-in electronic circuit. Then, it is reported that the Q value of the resonance circuit in the card is changed in accordance with the data of the card, the change is detected as a change in the induced electromotive force of the coil of the reader, and the data of the card is read. ing.

However, this automatic ticket gate system has been developed for collecting tolls, and merely detects whether or not an IC card is valid and opens and closes a gate. It is not intended to be docked. That is, it does not identify each customer.
For this reason, it is not possible to detect the movement of each customer in the station premises or the use status of the equipment in the station premises.

An object of the present invention is to identify a customer to use for each facility by using a function of a non-contact type IC card system and the like, and further, together with the operation record of the facility, to use the facility for each customer. Another object of the present invention is to provide a customer information collection system capable of collecting information.

[0009]

In order to achieve the above object, a customer information collecting system according to the first aspect of the present invention includes a means for collecting operation records of facilities used by customers and a means for collecting customer information of customers using facilities. There is provided a means for collecting, and a means for collating the operation record and customer information for each facility and collecting the usage status of the facility for each customer. Here, a contactless IC card system is used as a means for collecting information on customers who use the equipment. In this case, it is only necessary to have the customer carry a non-contact type IC card on which customer information is recorded.

A customer information collecting system according to a second aspect of the present invention includes a plurality of facilities used by the customer, an antenna provided in each of the plurality of facilities, and electromagnetically coupled with a card carried by the customer at a short distance. A control device is connected to the plurality of facilities and the antenna, collects operation records of each facility, and transmits radio waves from the antenna of each facility to read card data. Here, as a card,
As a non-contact type card, for example, a non-contact type IC card is employed. Also in the case of the present invention, it is possible to grasp the facility use status of the customer only by having the customer carry a card such as a non-contact type IC card in which customer information is recorded.

In addition, in the invention according to claim 3, in the customer information collecting system according to claim 2, the card data includes at least personal information of the customer, and the operation record of the facility includes at least the use time of the facility. The control device is configured to collate the usage time and usage amount of the equipment with the customer's personal information, and collect the usage status of the equipment for each customer.

Further, in the invention according to claim 4, in the customer information system according to claim 2 or 3, the facility is provided with at least two antennas having directivity, and one of the antennas is installed in the main body of the facility, The other antenna is installed on the chair of the facility, and a card identification zone is formed between the main body and the chair, which electromagnetically couples with the antenna of the card carried by the customer. With such a configuration, a customer who uses the equipment can be reliably identified for each equipment.

According to a fifth aspect of the present invention, in the customer information system according to the second, third or fourth aspect, the entry time and the exit time of each customer entering the space where the equipment is arranged are collected and controlled. Means for transmitting to the device. As a result, it is possible to ascertain the location where the equipment is located and the customers who have entered the room, and also ensure that customers who leave without using the equipment at all and the time when the customers who enter do not use the equipment You can figure out.

[0014]

FIG. 1 is a block diagram showing an embodiment of a customer information collecting system according to the present invention.

In FIG. 1, equipment 11 and its chair 1
2 are provided with antennas 13 and 14. The antennas 13 and 14 have directivity, and the equipment 11 and the chair 1
2, a card identification zone 16 for electromagnetic coupling with the antenna of the non-contact type IC card 15 carried by the customer is formed. A control device 17 is connected to the equipment 11 and the antennas 13 and 14. Here, the equipment 11 is a pachinko machine at a pachinko parlor, a game machine at a game center, and the like.

The facility 11 notifies the control device 17 of, for example, information on the usage time and the usage fee as its operation record, and the control device 17 records the information for each facility. Further, the control device 17 transmits radio waves having the same phase from the antennas 13 and 14 to form the card identification zone 16. If the non-contact type IC card 15 is present in the card identification zone 16, a circuit is formed between the antennas 13 and 14 and the antenna of the non-contact type IC card 15, and is held in the non-contact type IC card 15. The customer information can be read by the control device 17 side.

As shown in FIG. 5, the IC card 15 includes an antenna, a coil unit 18 serving as a power source, a diode 19, and an electronic circuit 20 such as an IC. Customer information such as a customer ID is stored in the electronic circuit 20. When the IC card 15 enters the card identification zone 16, the radio waves from the antennas 13 and 14 turn the coil unit 18 into a DC power supply unit to generate a voltage. The current generated by the coil section 18 passes through the diode 19 and operates the electronic circuit 20. The point of contact with the coil section 18 is displaced by the data in the electronic circuit 20, the Q value of the resonator including the coil section 18 is changed, and signals corresponding to the data are read by the antennas 13 and 14. .

FIG. 2 is a block diagram showing the configuration of the customer information collection system of the present invention. Hereinafter, the operation of collecting customer information will be described with reference to FIG.

In the vicinity of the facilities 11-1, 11-2, and 11-3, unique card identification zones 16-1 and 16-1, respectively.
-2, 16-3 are formed. Thereby, the equipment 11-
It is possible to identify a non-contact type IC card of a customer who uses the card for each of 1, 11-2, and 11-3, and to collect customer information. Here, the control device 17 includes the equipment 11-1, 1
For each of 1-2 and 11-3, the time (residence time) from when the customer sits down to detect the customer information until the customer leaves and the customer information is no longer detected is measured. The usage time of the customer in the facilities 11-1, 11-2, and 11-3 is recorded. An example is shown in FIG. In the facility 11-1, the use times of the customers A, D, E,... Are recorded as shown. In the facility 11-2, the usage times of the customers B, A, C,... Are recorded as shown.

On the other hand, the control device 17 controls each of the facilities 11-1 and 11-1.
Operation records of 11-2 and 11-3 (use time and usage amount)
To collect. An example is shown in FIG. In the facility 11-1, the usage amount is recorded for each usage time as shown. In the facility 11-2, the usage amount is recorded for each usage time as shown.

By collating these two information, it is understood that, for example, the customer A spends 300 yen for 10 minutes on the facility 11-1, and then 500 yen for 20 minutes on the facility 11-2. By summing up the information for each customer in this way, customers can be classified, for example, for each usage amount. In accordance with this, information on the equipment and the like can be periodically sent to the customer who has a large usage fee, and the customer can be guided to increase the chances of returning.

By the way, the customer's non-contact type IC card 15
Is the time the customer stayed in front of the equipment, and does not always exactly match the usage time in the equipment's operation record, but almost always specifies It is possible. To ensure that,
A method may be used in which the integration of the usage amount is started after the customer information is detected for each facility, and the integrated value is used as the usage amount when the customer information is no longer detected.

Although the above-described embodiment is an example of a preferred embodiment of the present invention, the present invention is not limited to this, and various modifications can be made without departing from the gist of the present invention. It is. In the present invention, since it is necessary to reliably identify the customers who use the equipment for each equipment, it is effective to form the card identification zone 16 using a plurality of antennas 13 and 14 as in the present embodiment. . However,
The positions of the antennas 13 and 14 are set at positions where electromagnetic coupling with the antenna of the non-contact type IC card 15 carried by the customer can be ensured in accordance with the arrangement status of each facility, the distance between adjacent facilities, and the use form of each facility. It is only necessary that the card identification zone 16 can be formed. For example, when a chair is not used, both ends of the panel surface of the facility may be used.

As an antenna forming the card identification zone 16, as shown in FIG. 6, an L-shaped antenna 21 provided on the chair 12 is used to form a card identification zone by a magnetic field from three directions. May be. Furthermore, a card identification zone may be formed by installing directional antennas at four or more locations. The more they are,
The directivity is enhanced, and the identification zone is concentrated in a specific space.

Further, as a medium having customer information,
In addition to the non-contact type IC card 15 shown in FIG. 5, a non-contact type IC card called a so-called RF-ID card having a battery unit and other types of cards can be used. Further, any device other than a card may be used as long as it becomes a small transmitting / receiving device.

A device for detecting a non-contact type IC card such as an automatic ticket gate shown in the prior art is installed at the entrance or exit of a pachinko parlor or the like, and the entrance / exit record is sent to the control device 17 for each customer. You may make it transmit. Also,
As before, when entering the store, present a card,
An IC card with a magnetic card may be read by a magnetic card reader. In this way, it is possible to grasp the equipment unused time of a customer who leaves without using any equipment or a customer who comes to the store.

Further, the equipment used by the customer may be, in addition to amusement equipment such as a pachinko parlor, paintings in art museums, chairs in amusement parks and coffee shops, and the like. In such a case, the operation record is not separately calculated, and the operation is started when the antenna provided around the painting or the chair detects a card such as a non-contact type IC card. In addition, the customer information preferably includes information for identifying each customer, such as a customer ID. However, if necessary, only information that does not identify each customer may be included.

[0028]

As described above, the customer information collecting system according to the first aspect of the present invention can identify a customer who uses a facility for each facility, and can collate the customer with the operation record of the facility so that each customer can be identified. You can collect information about which equipment and how much you used.

According to the second and third aspects of the present invention,
By using a non-contact type IC card system, a customer simply carries a non-contact type IC card, a customer who uses it can be easily identified for each facility, and recorded on the non-contact type IC card. Customer information can be read. Furthermore, in the invention according to claim 4, a plurality of antennas are provided on the equipment side, and the card identification zone is limited to the vicinity of the equipment, so that the customer who uses the equipment can be identified reliably.

According to the fifth aspect of the present invention, the customer who has entered the room or the place where the equipment is located can be surely grasped, and the customer who leaves without using the equipment at all, or the customer uses the equipment. It is possible to grasp the time when it is not done. For this reason, it is possible to grasp customers who are contributing to sales and facilities that each customer prefers, and to obtain information for surely increasing the number of returning customers. As a result, stores and facilities employing this system can significantly increase sales.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a customer information collection system according to the present invention.

FIG. 2 is a block diagram illustrating a configuration of a customer information collection system according to the present invention.

FIG. 3 is a diagram showing an example of data collection in the control device of FIGS. 1 and 2, and is a diagram showing an example of collecting data relating to the use time of a customer in each facility.

FIG. 4 is a diagram illustrating an example of data collection in the control device of FIGS. 1 and 2, and is a diagram illustrating an example of collecting data relating to operation records of each facility.

FIG. 5 is a circuit diagram of a non-contact type IC card used in the customer information collecting system shown in FIGS. 1 and 2;

FIG. 6 is an explanatory diagram showing another example of an antenna forming a card identification zone.

[Description of Signs] 11 Facilities 12 Chairs 13, 14 Antenna 15 Non-contact IC Card 16 Card Identification Zone 17 Controller

Claims (5)

[Claims] 1. A means for collecting operation records of equipment used by a customer, a means for collecting customer information of a customer using the equipment, and comparing the operation record with the customer information for each equipment. Means for collecting facility usage status for each customer. 2. A plurality of facilities used by a customer, an antenna provided in each of the plurality of facilities and electromagnetically coupled to the antenna of a card carried by the customer at a short distance, and connected to the plurality of facilities and the antenna. A control device for collecting operation records of each facility and transmitting radio waves from antennas of each facility to read the data of the card. 3. The card data includes at least personal information of a customer, the operation record of the equipment includes at least a use time and a use amount of the equipment, and the control device controls the use time and the use amount of the equipment. 3. The customer information collection system according to claim 2, wherein the customer information collection system is configured to compare the personal information of the customer with the personal information of the customer and collect the usage status of the facilities for each customer. 4. The facility has at least two directional elements.
One antenna is installed on the main body of the equipment, the other antenna is installed on the chair of the equipment, and the antenna of the card carried by the customer is electromagnetically coupled between the main body and the chair. 4. The customer information collection system according to claim 2, wherein a card identification zone is formed. 5. A means for collecting entry and exit times of each customer entering the space in which the facility is arranged, and transmitting the collected and exited times to the control device.
Or the customer information collection system described in 4.