JPH09233441A - Consulting terminal - Google Patents

Abstract

(57) Abstract: [PROBLEMS] To provide a consulting terminal that realizes remote consulting, which makes it easy for a user to consult, and can realize accurate consulting by an expert. A display device, a voice input device, a voice output device, and a video detection device are provided to display input / output information of consulting on the display device, and the information is sent from a remote place as needed. While displaying the video information on the display device, the audio information input by the audio input device and the video information projected by the video detection device are transmitted to a remote location, and the audio information transmitted from the remote location is output to the audio output device. However, in a consulting terminal that executes a predetermined consulting process by interacting with a remote place, by connecting the video detection device to the terminal body using a cable, equip it with a format that allows it to move to any position. To configure.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a consulting terminal for realizing remote consulting, and more particularly to a consulting terminal for facilitating a user's consultation and realizing a proper consulting by an expert.

[0002]

2. Description of the Related Art Recently, consulting terminals for realizing remote consulting have been used.

This consulting terminal is a system that allows a user to consult with a specialist by connecting the user to a specialist (consultation partner) in a remote place. There is a possibility that it will be used in various fields such as travel and travel consultation.

This consulting terminal is provided with a display device, a microphone, a speaker, and a television camera, displays the consulting input / output information on the display device, and displays the video information sent from the expert side. While displaying on the device, the voice information input by the microphone and the video information projected by the TV camera are transmitted to the expert side, and the voice information sent from the expert side is output to the speaker, so that it can be used. It has a structure that allows the person to consult with an expert.

In a conventional consulting terminal, as shown in FIG. 8, this TV camera is fixedly arranged on the front surface of the terminal, and the user's image projected by this TV camera is transmitted to the expert side, thereby It has a structure that allows consultations with experts in a face-to-face manner.

[0006]

However, according to such a conventional technique, there is a problem in that it is difficult for the user to consult depending on the content of the consulting, because the user may be seen by the expert. .

According to such a conventional technique, since the position of the television camera is fixed,
There is a problem in that the user cannot show what the expert wants to see to the expert, and thus cannot perform appropriate consulting.

The present invention has been made in view of such circumstances, and it is an object of the present invention to provide a new consulting terminal which allows a user to easily consult with him, and moreover, enables an appropriate consulting by an expert.

[0009]

In order to achieve this object, the consulting terminal of the present invention comprises a display device, a voice input device, a voice output device, and a video detection device, and provides consulting input / output. While displaying the information on the display device and displaying the video information sent from the remote place on the display device as needed, the audio information input by the audio input device and the video information displayed by the video detection device are remotely displayed. There is a case where the video detection device is connected to the ground and the audio information sent from the remote place is output to the audio output device while the predetermined consulting process is executed by interacting with the remote place. By using the to connect to the main body of the terminal, it is possible to move to any position.

Further, setting means for setting whether or not to prohibit the transmission of the video information projected by the video detection device, and when the setting means sets the transmission prohibition, the transmission of the video information projected by the video detection device is prohibited. And a prohibition means for doing so.

Further, the storing means for storing the image detecting device while locking the lid serving as the outlet, and the use of the image detecting device by opening the cover of the storing means when the justification of the consulting request is judged. And a releasing means for enabling the above.

In the consulting terminal of the present invention configured as described above, since the image detecting device can be moved to any position by being connected to the terminal main body by using a cable, the user is advised by an expert. When you don't want to see your face, you can achieve it by pointing the image detection device in a direction other than the face, and when there is a part you want to show to an expert, you can achieve it by pointing the image detection device to that part. it can.

[0013] From now on, since the privacy is protected, the user can easily consult with him, and the expert can see the part he wants to see, so that the accurate consulting can be realized.

At this time, if the setting means and the prohibiting means are provided, the user can surely not transmit the video he / she does not want to the expert, and this effect can be made more reliable.

Further, at this time, if the storing means and the releasing means are provided, it is possible to prevent the image detecting device connected by the cable from being damaged by mischief by a person other than the user.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, the present invention will be described in detail according to embodiments. FIG. 1 illustrates an example of a consulting terminal 1 including the present invention.

As shown in this figure, the consulting terminal 1 of the present invention comprises a touch screen display 10
, A microphone 11, a speaker 12, and a small and lightweight TV camera 13 that can be held by hand, and input / output information for consulting is displayed on the touch screen display 1
0 and the video information sent from the remote place is displayed on the touch screen display 10 as necessary, while the voice information input by the microphone 11 and the video information projected by the TV camera 13 are displayed at the remote place. By adopting a configuration in which consulting processing is executed by realizing dialogue between an expert at a remote location and a user who operates the terminal while transmitting and outputting voice information sent from a remote location to the speaker 12. At times, it is characterized in that a small and lightweight television camera 13 that can be held by hand is equipped with a cable 14.

By adopting this configuration, the user can move the television camera 13 to a free position by hand, and thereby, the video desired by the expert can be sent to the expert.

Furthermore, the television camera 13 is provided with a transmission button for setting whether or not the detected image can be transmitted, and the image displayed by the television camera 13 is displayed only when the transmission button is pressed by the user. It is characterized by adopting a configuration for transmitting to an expert.

By adopting this configuration, the user can be sure not to see the image projected by the television camera 13 when the specialist does not want to see it. Further, as shown in FIG. 2, a configuration including a TV camera housing 15 having a lockable terminal side for housing the TV camera 13 / cable 14 is adopted, and on the condition that the user is a legitimate user. The present invention is characterized in that the TV camera 13 can be taken out from the TV camera housing 15.

By adopting this configuration, it is possible to prevent the television camera 13 from being damaged by mischief by a person other than the user. Here, 16 shown in FIG. 1 and FIG. 2 is a card reader insertion port, which is a receiving port for a fee card or the like inserted by a user who desires consultation, 17 is a printer paper outlet, and the consulting result is shown. It serves as an output port for printing printer paper. In addition, the speaker 12
May be provided in headphone form to keep the user secret.

FIG. 3 shows a consulting terminal 1 of the present invention.
The hardware configuration of is illustrated. As shown in this figure,
The consulting terminal 1 of the present invention is, in terms of hardware configuration, a microphone 11 and a speaker 12 described above.
, A television camera 13, a display 20 and a touch panel 2 which constitute the touch screen display 10.
1, a card reader 22 that reads a card inserted by the user, a printer 23 that prints a consulting result, a container lid control unit 24 that controls opening and closing of the lid of the TV camera container 15, and a professional Communication board 25 for executing communication processing with a host (connected by LAN, ISDN, etc.) operated by the house, CPU 26, and ROM
27, a RAM 28, a hard disk 29, and a floppy disk 30.

FIG. 4 shows an embodiment of a processing flow executed by the consulting terminal 1 of the present invention having such a configuration. Next, the present invention will be described in detail according to this processing flow.

In the consulting terminal 1 of the present invention, when the user issues a consulting request by inserting the consulting card into the card reader insertion slot 16, as shown in the processing flow of FIG. Then, the consultation card is read by the card reader 22, and in the subsequent step 2, it is checked whether or not the read consultation card is valid.

By this checking process, when it is determined that the consultation card inserted by the user is not a valid one, the process is terminated, and when it is determined that it is a valid one, the process proceeds to step 3 to store the container. By opening the cover of the TV camera housing 15 by the cover control unit 24, the user can use the TV camera 13.

Then, in step 4, the television camera 13
When it is determined whether the send button of has been pressed by the user, that is, when it is determined that the mode is set to allow video transmission, Proceeding to step 5, while transmitting the image projected by the television camera 13 held by the user to the expert on the host side, the dialogue between the user and the expert is executed to execute the consulting process.

At the time of executing this consulting process, it is judged in step 7 whether or not the consultation end request is issued by the user. When it is judged that the request is not issued, the consulting process in step 5 is continued. Then, when it is determined that the TV camera has been issued, the process proceeds to step 8 in which the user stores the TV camera 13 in the TV camera housing 15, and then the housing lid control unit 24 controls the TV camera housing 15. The lid is closed and the process ends.

On the other hand, in step 4, when it is determined that the transmission button of the television camera 13 is not pressed by the user, that is, when it is determined that the mode in which the image transmission is not permitted is set, Step 6
Going to step 3, without transmitting the image projected by the TV camera 13 to the expert on the host side, the dialogue between the user and the expert is executed to execute the consulting process.

At the time of executing this consulting process, it is judged in step 7 whether the user has issued a consultation end request. If it is judged that the request has not been issued, the consulting process in step 5 is continued. Then, when it is determined that the TV camera has been issued, the process proceeds to step 8 in which the user stores the TV camera 13 in the TV camera housing 15, and then the housing lid control unit 24 controls the TV camera housing 15. The lid is closed and the process ends.

Next, the consulting process executed in steps 5 and 6 of this processing flow will be specifically described. When consulting for hair, for example, the consulting terminal 1 of the present invention displays an opening menu as shown in FIG. 5A on the touch screen display 10 and introduces hair care products to the user. Have them choose to consult with an expert. At this time, even when consulting with an expert, the fact that the privacy is protected is notified by not taking a picture of the user's face and sending it to the expert. Note that this notification may be given by voice.

When the user selects a consultation with an expert, a consultation menu as shown in FIG. 5B is displayed on the touch screen display 10, and for example, the expert's face is displayed in the consultation menu. At the same time, provide hair consulting between users and experts. Also at this time, the fact that the privacy is protected is notified by notifying that the face of the user is not arbitrarily photographed and transmitted to the expert.

In this consulting, when the expert judges that it is necessary to look at the hair condition of the user and the user understands it, the touch screen display 10
6A, an explanation menu of how to use the TV camera 13 as shown in FIG. 6A is displayed, and the TV camera 1 is displayed on the hair.
After pointing the lens of No. 3, it is instructed to press the send button of the TV camera 13, and it is notified that the image projected by the TV camera 13 is sent to the expert only while the send button is pressed.

At this time, when the user turns the television camera 13 toward the hair, in response to an instruction from the user, the image displayed by the television camera 13 on the touch screen display 10 as shown in FIG. 6B. Is displayed. Also at this time, the fact that the video has not been transmitted is notified to the expert.

At this time, when the user presses the transmission button of the television camera 13, the image projected by the television camera 13 is transmitted to the expert and the touch screen display 10 is displayed on the touch screen display 10 as shown in FIG. 7 (a). A detailed explanation menu will be displayed and the transmission of the image can be interrupted at any time by releasing the transmission button. By transmitting this video, the user can perform accurate consulting by sending the hair part that the expert wants to see to the expert while preventing the expert from seeing the face that he does not want to see. Can receive.

Then, if necessary, a treatment menu as shown in FIG. 7B is displayed on the touch screen display 10, and the contract is entered while explaining the treatment contents.

In this way, the consulting terminal 1 of the present invention executes the consulting by using the television camera 13 which can be moved to any position.

[0037]

As described above, according to the consulting terminal of the present invention, since privacy is protected, it is easy for the user to consult and it is possible for the expert to see the part that he / she wants to see. You will be able to realize excellent consulting. Then, when realizing this configuration, it is possible to prevent the television camera from being damaged due to mischief by a person other than the user.

[Brief description of drawings]

FIG. 1 is an embodiment of the present invention.

FIG. 2 is an embodiment of the present invention.

FIG. 3 is a hardware configuration diagram of the present invention.

FIG. 4 is an example of a processing flow executed by the present invention.

FIG. 5 is an explanatory diagram of a process according to the present invention.

FIG. 6 is an explanatory diagram of processing of the present invention.

FIG. 7 is an explanatory diagram of a process according to the present invention.

FIG. 8 is an explanatory diagram of a conventional technique.

[Explanation of symbols]

 1 Consulting Terminal 10 Touch Screen Display 11 Microphone 12 Speaker 13 Television Camera 14 Cable 15 Television Camera Storage 16 Card Reader Insertion 17 Printer Paper Exit

Claims (3)

[Claims] 1. A display device, a voice input device,
An audio output device and a video detection device are provided to display input / output information for consulting on the display device and, while displaying video information sent from a remote location on the display device, as needed. The voice information input by the voice input device and the video information projected by the video detection device are transmitted to a remote place, and the voice information transmitted from the remote place is output to the voice output device while interacting with the remote place. Therefore, in a consulting terminal that executes a predetermined consulting process, by connecting the video detection device to the terminal body using a cable, the device can be moved to any position, and the configuration is provided. Consulting terminal to do. 2. The consulting terminal according to claim 1, wherein setting means for setting whether or not transmission of image information projected by the image detection device is prohibited, and image detection when the setting means sets transmission prohibition. A consulting terminal, comprising: a prohibition unit that prohibits transmission of image information projected by the device. 3. The consulting terminal according to claim 1 or 2, wherein the storing means for storing the image detecting device while locking a lid serving as an outlet, and the storing means when the validity of the consulting request is judged. A consulting terminal, comprising: a releasing means that enables use of the image detecting device by opening the lid of the consulting terminal.