JPH0872997A - Order receiving-sending management device - Google Patents

Abstract

PURPOSE: To quickly execute a series of tasks from receiving of orders to delivery of goods. CONSTITUTION: A customer information memory 41 stores various customer information as registered data. When ant order is received, one of information to identify a customer is input via a key board 7. A customer information retrieval device 43 retrieves a corresponding registered data and indicates them on a display 8. A delivery request is automatically prepared based on the registered data retrieved and information on delivery requested at this time. Thereby. all the necessary information are easily obtained from single information to identify the customer. In addition, the delivery request can be quickly prepared without 6 mistake.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ordering and order management apparatus for improving the efficiency of ordering and ordering work when delivering oils such as kerosene by a moving vehicle.

[0002]

2. Description of the Related Art Conventionally, in this type of oil delivery business, according to an order from a customer, a delivery request form containing the delivery address, name, quantity, etc. is transferred to a delivery base,
Based on the contents described in the delivery request form, the delivery base, which is a moving vehicle, is used to directly sell kerosene or the like. At this time, the driver of the delivery vehicle
In addition to delivering the delivery note to each customer, the customer receives the article receipt with the signature of the customer and stores it at the delivery base.

[0003]

In the above-mentioned prior art, it is necessary for delivery such as product name, delivery amount, delivery time, etc. from the information identifying the customer such as address, name and telephone number every time there is an order from the customer. However, there is a risk that it will take time to issue the delivery request form and that incorrect entries may occur. In addition, when creating a delivery note and a product receipt, similarly, it takes a huge amount of time and there is a possibility that erroneous entry may occur.

In view of the above-mentioned problems, the present invention is capable of creating a delivery request form, a delivery note, and a product receipt without error, and at the same time, accepting and placing order management capable of promptly performing a series of operations from order receipt to delivery. The purpose is to provide a device.

[0005]

An order receiving and placing management apparatus according to a first aspect of the present invention comprises a terminal installed in a moving vehicle and a control processing means connected to the terminal via a communication means.
The control processing means includes an input means for inputting specific information from a customer and information relating to delivery, a customer information storage means for storing various information of the customer as registration data, and a customer input from the input means. Customer information retrieval means for retrieving corresponding registration data from the customer information storage means based on specific information from the customer information, registration data retrieved by the customer information retrieval means, and delivery-related information entered by the input means. A request form creating means for creating a delivery request form by
An order data transfer unit that transfers the registration data retrieved by the customer information retrieval unit and the information relating to the delivery input by the input unit to the terminal as order data,
The terminal is provided with a delivery receipt preparation means for producing a delivery note and a product receipt from the order data transferred from the order data transfer means.

Further, in the ordering and order management apparatus according to the second aspect, the customer information storage means includes a storage section for storing at least a map number corresponding to the address of the delivery destination.

[0007]

According to the structure of claim 1, the control processing device is provided with the customer information storage means for storing various information of the customer as registration data. By asking for one, all the necessary information can be easily obtained by using the customer information search means. In addition, the registration data that stores the various information of the customer obtained in this way and the information related to the delivery of the request this time are created as a delivery request form promptly and without error by the request form creating means, and at the same time, each move is performed. By the delivery receipt creating means of the terminal provided in the vehicle, the delivery note and the product receipt can be created promptly and without error.

Further, according to the second aspect of the present invention, since the customer information storage means includes the registration data relating to the map number of the map carried on the moving vehicle corresponding to the address of the delivery destination, it is output from the terminal. The delivery address of each customer can be accurately grasped based on the information of the map number.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention applied to a kerosene selling system will be described below with reference to FIGS. First, the overall configuration of the apparatus will be described with reference to FIG. 1. Reference numeral 1 is a terminal installed in each delivery vehicle 2, which is a moving vehicle, and 3 is a control processing apparatus configured by connecting a plurality of personal computers and the like. 1 and the control processing device 3 are mutually connected via a telephone line 4 which is a communication means.

The configuration of the control processing device 3 will be further described. Reference numeral 5 is a plurality of order receiving terminal devices arranged in the order receiving center. This is, in addition to the main control unit 6 as the first main control unit, A keyboard 7 as a first input means corresponding to the input means of claim 1, a display 8 such as an LCD as a first display means, and a printer 9 as a first printing means are provided. The order receiving terminal device 5 is installed corresponding to each service station (not shown), and by inputting, for example, a telephone number from the customer as one of the specific information from the customer at the time of order request, various customer information can be obtained. The main control unit 6 can retrieve such information. 11
Is a host computer for accumulating and totaling data from each order receiving terminal device 5, and this host computer 11 together with a main control unit 12 as a second main control unit, a keyboard 13 as a second input means, and a second And a printer 15 as a second printing means. The host computer 11 is arranged in the order receiving center together with the order receiving terminal device 5.

On the other hand, 21 is a delivery terminal device installed in the delivery base of the delivery vehicle 2, which comprises a main control unit 22 as a third main control unit and a keyboard 23 as a third input means. ,
A display 24 as a third display means and a printer 25 as a third printing means are provided. The main control unit 22 of the delivery terminal device 21 and the main control unit 12 of the host computer 11 are connected by a dedicated line 26, and the main control unit is connected via this dedicated line 26.
Data is exchanged between 12 and 22. Further, 27 is a modem as a data transmission device connected to the main control unit 22. The terminal 1 is connected to a main body 32 having a key input unit 31 as a fourth input means, a printer 33 as a fourth printing means provided on one side of the main body 32, and the main body 32. A modem 34 is provided, and data is exchanged between the delivery terminal device 21 and the terminal 1 via the telephone line 4 between the modems 27 and 34. Further, 35 is a display unit such as LCD which is a fourth display means provided in the main body unit 32, and 36 is a bar code reader for reading the bar code printed on the delivery request form described later. Although not shown, each main control unit 6, 12, 22 of the control processing device 3 has a C
Microprocessor equivalent to PU, ROM and R
A main memory such as an AM and I as an input / output device
An / O interface and a timer as a time measuring device are built in respectively.

The functional configuration of the order receiving terminal device 5 will be described with reference to FIG. 2. The keyboard 7 of the order receiving terminal device 5 is for inputting specific information from the customer and information relating to delivery. The connected main control unit 6 is provided with a customer information storage unit 41 that stores various customer information as registration data. This customer information storage means 41
Is the customer name, customer's address, telephone number, customer code that is a combination of unique numbers, map number and delivery category corresponding to the delivery address, as well as the type and quantity of the customer's container, and regular delivery Each memory that stores presence / absence, date and time for regular delivery, delivery address (registered only when it differs from the customer's address), and household owner (registered only when the customer's name and the name on the map differ) The information processing device is provided with a section, and these various types of information are registered as registration data for each customer. Further, 42 is a customer information creating means for creating registration data of a new customer. By inputting each information necessary for creating registration data from the keyboard 7,
New registration data can be stored in the customer information storage means 41. The customer information creating means 42 is also used for rewriting various information of the registration data stored in the customer information storage means 41. Reference numeral 43 denotes a customer information search means for searching the customer information storage means 41 for corresponding registration data based on specific information from the customer input from the keyboard 7. This customer information search means 43 uses the keyboard 7 to
When any one of the customer code and the name is input, the registration data corresponding to this is retrieved from the customer information storage means 41 and transferred to the order data creation means 44. The order data creation means 44 receives an order for the registration data of the corresponding customer retrieved by the customer information retrieval means 43 and information relating to delivery such as the product name, quantity, delivery date, etc. for the current request input from the keyboard 7. The order data is created as data, and the order data retrieved and created by the order data creating means 44 is transferred to the main controller 12 of the host computer 11. Reference numeral 45 denotes a new customer order table creating means for creating a new customer order sheet corresponding to a new customer, and prints a new customer order sheet in which various kinds of information serving as the registration data can be written via the printer 9. Is output. The display 9 is designed so that its screen display is switched by menu selection according to new creation of registration data, partial modification of registration data, search of registration data, and the like.

Next, based on FIG. 3, a host computer
Explaining the functional configuration of 11, the reference numeral 51 is an all-customer information storage means for storing new registration data transferred from each order receiving terminal device 5. Further, 52 is an order data sort means for storing the order data transferred from the order data creating means 44 of the order receiving terminal device 5 and rearranging the order data. The order data from the order receiving terminal device 5 is stored in the order receiving data sorting means 52 and transferred to the delivery terminal device 21 through the dedicated line 26 as it is. On the other hand, the main controller 12 automatically stores and holds all sales data from each terminal 1 transferred from the delivery terminal device 21.
53, and a sales summary table creating unit 54 that prints and creates a summary table for each department via the printer 15 from the sales data stored in the total sales data storage unit 53, and an invoice from the printer 15 based on the sales data. It is provided with a bill creating means 55 for printing and creating.

FIG. 4 shows a functional configuration of the delivery terminal device 21. In FIG. 4, 61 is a delivery request form 81 shown in FIG. 6 via the printer 25 based on order data transferred from the dedicated line 26. Is a request form creating means for printing and creating. The delivery request form 81 created here has the registration data retrieved by the customer information retrieval means 43 and the information relating to the delivery input from the keyboard 7 of each of the order receiving terminal devices 5 as appropriate. An issue date printing section 82 for printing the issue date, a delivery section printing section 83 for printing a delivery section representing the type of the delivery vehicle 2, and a delivery area corresponding to the delivery destination are, for example, 1 to 10.
The delivery area printing section 84 that prints the numbers up to, the name printing section 85 that prints the customer name, the address printing section 86 that prints the customer address, and the delivery time printing section 87 that prints the specified delivery time.
And a map number printing unit 88 that prints the map number corresponding to the delivery address as a number, a telephone number printing unit 89 that prints the customer's telephone number, and the product name such as “kerosene” and its product name code, customer An order detail printing section 90 that prints the package and quantity such as "Tank 1" corresponding to each container, and a delivery destination printing section 91 that prints the delivery address when the delivery address differs from the delivery address are provided. To be Reference numeral 92 denotes a bar code printing unit that prints the customer's delivery destination data as a bar code. By tracing the bar code printing unit 92 with the bar code reader 36 of the terminal 1, the delivery destination information on the terminal 1 side is displayed. You can also get

Continuing with the configuration of FIG. 4, 62 is an order data transfer means for transferring the order data from the dedicated line 26 to the terminal 1 of each delivery vehicle 2 via the modem 27, and 63 is transferred from each terminal 1. Based on each sales data
Sales data creation means to create all sales data,
Reference numeral 64 denotes a shipping data storage means for storing shipping data for each delivery vehicle 2, and a shipping tabulation table for each delivery vehicle 2 is created from the contents stored in the shipping data storage means 64 via the printer 25. The summary table creating means 65 is built in the main control unit 22.

FIG. 5 shows the structure of the terminal 1. In FIG. 5, reference numeral 71 denotes a main control section which is a fourth main control section built in the main body section 32. Writing means
As 72, a delivery note creating means 73 for printing and creating a delivery note 101 shown in FIG. 7 from the order data transferred from the order data transferring means 62, and a receipt creation for producing a product receipt 111 as a receipt shown in FIG. Means 74 are provided. These delivery notes
Both 101 and the product receipt 111 are continuously printed in pairs from the printer 33. Further, 75 is an order data storage means for storing the order data transferred from the order data transfer means 62, and 76 is a sales data storage for storing the actual refueling amount and the amount including the consumption tax as the sales data after the completion of the delivery. It is a means. In this embodiment, the delivery vehicle 2
The oil amount detection means of the on-board weighing machine is connected to the terminal 1 so that the on-board weighing machine (not shown) and the actual oil supply amount are linked.

The structure of the delivery note 101 will be described with reference to FIG. 7. The delivery note 101 includes a name printing section 102 for printing a customer name, a product name printing section 103 for printing a product name, a quantity and an amount. A consumption tax printing unit 104 for printing the consumption tax and an issue date printing unit 105 for entering the date of issue of the delivery note 101 are provided. Similarly, in the product receipt 111 shown in FIG. 8, a customer name printing unit 112 that prints the customer name, a product name printing unit 113 that prints the product name, quantity, and amount, and a consumption tax print that prints the consumption tax. A section 114 and an issue date printing section 115 for entering the issue date of the product receipt 111 are provided. In addition,
Printing on each of these printing units is performed based on a command from the key input unit 31 or a pen input unit (not shown).

Next, the operation of the above configuration will be described. When receiving an order request from a customer, first, the operator in the order receiving center hears out one of the pieces of information identifying the customer such as a telephone number, a customer code, or a name, and outputs it from the keyboard 7 of the order receiving terminal device 5. input. When the information for specifying the customer is input from the keyboard 7, the main control unit 6 of the order receiving terminal device 5 searches the customer information storage means 41 for the corresponding registration data. At this time, if the corresponding registration data is found, various information of the customer, that is, not only the telephone number, customer code and name, but also the map number and delivery category corresponding to the map carried by the deliverer, the container owned by the customer The display 8 displays various types of information such as the type and quantity, the presence / absence of regular delivery, the date and time when performing regular delivery, the delivery address, and the householder. The operator inputs only the information relating to the delivery such as the product name, quantity, delivery date, etc. for the request this time from the keyboard 7 while looking at the content displayed on the display 8. Then, when the confirmation of the order contents is completed, the order data creating means 44 creates the customer registration data searched by the customer information searching means 43 and the information for the current delivery input from the keyboard 7 as order data. Transfer to the host computer 11.

On the other hand, if the corresponding registration data is not found, the operator listens to various information from the customer together with the information relating to the delivery of the request this time and creates an order for the new customer in order to create new registration data. Table creation means
Fill out the new customer order form created in 45. When the contents described in the new customer order slip are respectively input from the keyboard 7, new registration data is created by the customer information creating means 42, and the created registration data is stored in the customer information storage means 41. To be done. At this time, the newly created customer registration data and the current delivery information are created as order data by the order data creating means 44 and transferred to the host computer 11.

The host computer 11 is an order receiving terminal device 5.
The newly created registration data is stored in the all-customer information storage means 51 out of the order data transferred from. Further, the order data is sorted by the order data sort means 44 and stored so that each order data can be easily processed. The order data taken into the main control unit 12 is transferred to the delivery terminal device 21 in the delivery base as it is.

In the delivery terminal device 21, when the order data is transferred from the host computer 11, the request form creating means 61
By this, the delivery request form 81 is automatically created. Before delivery, each delivery vehicle 2 is handed over the delivery request form 81 of the delivery area in question. Further, the order data is transferred by the order data transfer means 62 to the terminal 1 of the delivery vehicle 2 which is in charge of the corresponding delivery area via the telephone line 4. The order data transferred to the terminal 1 is stored in the order data storage means 75, and the contents can be viewed at any time via the display unit 35. Since the map number corresponding to the delivery address is printed on the map number printing unit 88 of the delivery request form 81, each delivery vehicle 2 can easily identify the delivery destination by carrying the map while referring to this map number. You can find out.

Thus, when the delivery vehicle 2 arrives at the delivery destination of the customer who received the order, the refueling work is started based on the contents described in the delivery request form 81. At this time, the actual refueling amount is sent to the terminal 1 as data. When the key input unit 31 is operated after the refueling work is completed, the delivery note preparation means 73 prepares the delivery note 101 shown in FIG. 7 via the printer 33, and the receipt preparation section 74 shows the product receipt shown in FIG. 11
Create 1. In the product name printing units 103 and 113 of the delivery note 101 and the product receipt 111, the quantity and amount corresponding to the actual amount of refueling are printed. In contrast, the product name printing section
The product names 103 and 113 and the name printing units 102 and 112 print the contents of the order data stored in the order data storage unit 75. Each delivery vehicle 2 receives only the merchandise receipt 111 with the customer's signature, and inputs the sales data after completion of the delivery from the key input unit 31 and stores it in the sales data storage means 76.

In this way, once the delivery vehicle 2 returns to the delivery terminal, the signed product receipt 111 is collected, and at the same time, the sales data stored in the sales data storage means 76 of the terminal 1 is transferred to the telephone line. Terminal device 21 for delivery via 4
Is transferred to the sales data creating means 63. All the sales data transferred from each sales data storage means 76 to the sales data creation means 63 are further transferred to the total sales data storage means 53 of the host computer 11, and from the contents stored in the total sales data storage means 53. Sales tabulation and invoices are created by tabulation creation means 54 and invoice creation means
55 automatically.

According to the above embodiment, the order receiving terminal device 5 constituting the control processing device 3 is provided with the customer information storage means 41 for storing various information of the customer as registration data. All the necessary information such as other addresses and names can be easily obtained by using the customer information search means 43 by only finding out one of the information identifying the customer such as the number. In addition, the registration data, which stores the various information of the customer obtained in this way, and the information related to the delivery such as the product name for the request this time, can be promptly and without error by the request form creating means 61 of the delivery terminal device 21. In addition to being created as the delivery request form 81, the delivery receipt creation means 72 of the terminal 1 provided in each delivery vehicle 2 also creates the delivery note 101 and the product receipt 111 promptly and without error, and delivers from the order. Acceleration of work leading to.

That is, the ordering and order management apparatus of this embodiment is
It comprises a terminal 1 installed in a delivery vehicle 2 and a control processing means 3 connected to the terminal 1 via a telephone line 4. The control processing means 3 includes specific information from a customer and information relating to delivery. Keyboard 7 for inputting, customer information storage means 41 for storing various information of the customer as registration data, and corresponding registration data from the customer information storage means 41 based on specific information from the customer input from the keyboard 7. A request form creating means 61 for creating a delivery request form 81 based on the customer information searching means 43 to be searched, the registration data searched by the customer information searching means 43, and the information relating to the shipping input by the keyboard 7.
And the order data transfer means 62 for transferring the registration data retrieved by the customer information retrieval means 43 and the information relating to the delivery entered by the keyboard 7 to the terminal 1 as the order data, while the terminal 1 transfers the order data. Since it is provided with the delivery receipt creating means 72 for creating the delivery note 101 and the product receipt 111 from the order data transferred from the means 62, the delivery request form 81, the delivery note 101 and the product receipt 111 are created. It is possible to carry out the process without any error and to quickly carry out a series of work from the order received from the customer to the delivery.

Further, since the customer information storage means 41 contains the registration data relating to the map number of the map carried by the delivery vehicle 2 corresponding to the address of the delivery destination, the map number output from the terminal 1 Based on this information, the delivery destination of each customer can be accurately grasped. That is, by providing the storage unit for storing the map number corresponding to at least the delivery destination address in the customer information storage unit 41, it is possible to further speed up the delivery work.

In addition to the above, the kerosene sales system of this embodiment has the following effects. First, the host computer 11 constituting the control processing device 3 is provided with a total sales data storage means 53 for storing the total sales data from each terminal 1, and the sales total is calculated from the sales data stored in the total sales data storage means 53. By providing the sales summary table creating means 54 for creating a table and the invoice creating means 55 for creating an invoice, it is possible to collectively manage the sales data from a plurality of delivery vehicles 2, and post-processing after the sales. It is possible to significantly speed up the work. Further, the control processing device 3 is divided into a host computer 11 that mainly performs post-processing after sales, and a delivery terminal device 21 that mainly prints and creates a delivery request form 81 and transfers order data to the terminal 1. , The control processing device 3 between the host computer 11 and the delivery terminal device 21.
Even if the delivery base and the order receiving center are separated by connecting the dedicated line 26, the delivery request form 81 and the product receipt form 11
It is possible to smoothly carry out each work without handing over 1 to each other. Further, since the request form creating means 61 prints and creates customer delivery destination data and the like as a bar code, the terminal 1 side can take in the order data through the bar code reader 36, which is more convenient. Is improved.

The present invention is not limited to the above embodiment, and various modifications can be made within the scope of the present invention. For example, in the embodiment, the control processing device 3
The order receiving terminal device 5, the host computer 11 and the delivery terminal device 21 constituting the above are installed in different places, but if the order receiving center and the delivery base are in the same place, they are not divided into one device. May be installed. Further, the present invention can be applied not only to selling kerosene by delivery vehicle, but also to selling other various oils.

[0029]

According to the first aspect of the present invention, there is provided an ordering and order management apparatus comprising a terminal installed in a moving vehicle and a control processing means connected to this terminal through a communication means. Input means for inputting specific information from the customer and information relating to delivery, customer information storage means for storing various information of the customer as registration data, and specific information for the customer input from the input means. A delivery request form is created based on the customer information retrieval means for retrieving corresponding registration data from the customer information storage means based on the registration data retrieved by the customer information retrieval means and the delivery-related information entered by the input means. Order request data to be transferred to the terminal as order data, the request data creating means, the registration data searched by the customer information searching means, and the information related to delivery input by the input means. And a delivery receipt preparation means for producing a delivery note and a product receipt from the order data transferred from the order data transfer means. The product receipt can be created without error, and a series of operations from order receipt to delivery can be performed quickly.

Further, in the ordering and order management apparatus according to the second aspect, the customer information storage means has a storage section for storing at least a map number corresponding to the address of the delivery destination. The product receipt can be created without error, a series of operations from order receipt to delivery can be performed quickly, and the delivery work can be further accelerated.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram of an entire apparatus showing an embodiment of the present invention.

FIG. 2 is a block diagram showing a functional configuration of the order receiving terminal device.

FIG. 3 is a block diagram showing a functional configuration of the same host computer.

FIG. 4 is a block diagram showing a functional configuration of the above delivery terminal device.

FIG. 5 is a block diagram showing a functional configuration of the above terminal.

FIG. 6 is a front view of the same delivery request form.

FIG. 7 is a front view of the delivery note.

FIG. 8 is a front view of the same product receipt body as above.

[Explanation of symbols]

 1 Terminal 2 Delivery Vehicle (Mobile Vehicle) 3 Control Processing Device 4 Telephone Line (Communication Means) 7 Keyboard (Input Means) 41 Customer Information Storage Means 43 Customer Information Retrieval Means 61 Request Form Making Means 62 Order Data Transfer Means 72 Delivery Receipts Means of creation

Claims (2)

[Claims] 1. A terminal, which is installed in a mobile vehicle, and a control processing device, which is connected to the terminal through a communication means, wherein the control processing device includes specific information from a customer and information relating to delivery. Input means for inputting, customer information storage means for storing various information of customers as registration data, and corresponding registration data from the customer information storage means based on specific information from the customer input from the input means. A customer information search means for searching; a request form creating means for creating a delivery request form based on the registration data searched by the customer information searching means and the information relating to the shipping entered by the input means; and the customer information searching means The order data transfer means for transferring the registration data retrieved in step 1 and the information relating to the delivery inputted by the input means to the terminal as order data, and the terminal receives the order data. An order receipt / order management apparatus comprising a delivery receipt preparation means for producing a delivery note and a receipt from the order data transferred from the order data transfer means. 2. The order receiving and placing management apparatus according to claim 1, wherein the customer information storage unit includes a storage unit that stores at least a map number corresponding to a delivery address.