JPH07134736A - Method for managing customer data in barber/beauty parlor - Google Patents

Abstract

PURPOSE:To provide a customer data managing method for a barber/beauty parlor which can manage input/output of customer data by simple operation. CONSTITUTION:This customer data managing method for a barber/beauty parlor consists of customer personal information recording the management number, name, address, birthday, telephone number, visiting history, amount used, premium point, etc., of each customer, customer chart information recording technical information such as cutting, parmanent treatment and hair coloring together with the contents of operation on a graphic head part, customer data processing menu information for selecting the retrieval, input, etc., of the customer personal information and the customer's chart information, and a data base for storing the data of the customer personal information and the customer chart information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to information management of customers who visit a beauty salon, and more specifically, records personal information of customers and medical record information such as perms and stores it in a database. Accordingly, the present invention relates to a method for managing customer data in a hair salon that enables input / output of customer data.

[0002]

2. Description of the Related Art In a conventional hairdressing and beauty salon, personal information such as a customer's name, address, date of birth, telephone number, etc., and technical information such as cut, perm, hair color, etc. of the customer are managed as a management ledger. I wrote them in handwriting and arranged them in alphabetical order. In stores that have become more mechanized, computers have been introduced to store the above records in a database.

[Problems to be Solved by the Invention]

However, with a handwritten management ledger, it takes a long time to search, and information cannot be immediately retrieved.
As the number of customers increased, a large storage space for the management ledger was required. In addition, the management of the computer is difficult to operate the terminal and tends to be shunned by the person in charge, and the current situation is that the database is not fully utilized for high investment.

The present invention has been made in view of the above problems, and it is an object of the present invention to provide a method of managing customer data in a beauty salon which enables input / output management of customer data with a simple operation. .

[0005]

[Means for Solving the Problems] In order to solve the above problems, the present invention provides a customer management number, name, address, date of birth,
Record customer personal information such as phone number, store history, usage amount, premium points, etc. and technical information such as customer's cut, perm, hair color, etc. A hairdressing and beauty salon consisting of customer chart information to be processed, customer data processing menu information for selecting the above-mentioned customer personal information and customer chart information, selection of input, etc., and a database accumulating data of the customer personal information and customer chart information. The customer data management method in.

[0006]

According to the present invention, the customer management number, name, address, date of birth, telephone number, visit history, along with the predetermined items,
You can easily enter personal information such as usage amount, premium points, etc., and also enter technical information such as customer's cut, perm, hair color, etc. including the illustrated contents of treatment on the head part. Customer chart information can be easily entered. Then, by inputting the customer management number from the processing menu information, it becomes possible to edit the personal information and the medical chart information of the customer to be processed, such as “see”, “make”, “search”, and “correct”. It is a thing.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment according to the present invention will be described with reference to the drawings. FIG. 1 is an explanatory diagram showing a processing procedure of a terminal, FIG. 2 is an explanatory diagram showing a processing menu, FIG. 3 is an explanatory diagram showing customer personal information, and FIG. 4 (a) is a technical content of a perm treatment in customer chart information. FIG. 4 (b) is an explanatory diagram showing a diagram of the head part of the perm treatment in the customer chart information,
FIG. 5A is an explanatory diagram showing a technical content of a hair color treatment in the customer chart information, and FIG. 5B is an explanatory diagram showing a head part of the hair color treatment in the customer chart information.
FIG. 6 is an explanatory view showing other technical information other than the perm, color, and cut in the customer chart information, FIG. 7 (a),
(B), (c) is an explanatory view showing a procedure for viewing a necessary chart from the customer visit information.

In the present invention, a fax integrated telephone with a display touch panel is installed as a terminal in a hair salon, and is connected to a host computer via a public line and DDX-TP (packet exchange of digital data exchange network). There is. In the terminal, the program of the customer data management system for hairdressing and beauty salons is stored in ROM (ReadOn
ly memory) or the IC card storing the above program is activated by switching. Then, by turning on the power of the terminal, a logo screen is displayed on the display touch panel,
The item "menu" is selected and executed to display the [processing menu] screen (indicated by symbol A in FIG. 1) shown in FIG. Various processing of customer data becomes possible from this [processing menu] screen.

[Processing menu] screen has selection items as shown in FIG. The "customer information" includes "search" for viewing the information of the customer (execution result is indicated by a symbol C1 in FIG. 1) and "change" for changing already registered information (execution result in FIG. 1). Is indicated by a symbol C2),
Then, there is "new" for inputting the information of the customer who came to the store for the first time (the execution result is shown by reference symbol C3 in FIG. 1). Furthermore, as medical record information, "Look at medical record" (Fig. 1
In FIG. 1, the execution result is indicated by reference numeral K1) and “Make a medical record” (in FIG. 1, the execution result is indicated by reference numeral K2),
Each technology has items such as "perm", "color", "cut", and "other". Further, in order to search for a medical record to be seen from the store history, the item of “history” as “search for medical record” (execution result is shown by reference symbol K3 in FIG. 1),
In order to change the contents of the chart, "correct" as "correct the chart" (execution result is shown by symbol K4 in FIG. 1)
There is an item.

In the [Processing Menu] screen shown in FIG. 2, a member card (magnetic card) distributed in advance to a customer who visits the store is read from a card reader provided in the terminal, or a management number is manually input. The subsequent operations can process the information of the customer. For example, if you want to see the personal information of a customer who visits the store, by selecting and executing the "Search" item in "Customer Information", the personal information of that customer is recorded as shown in FIG. ] Screen is displayed. In this [Customer Information] screen,
Name, gender, address, postal code / address, telephone number, fax number, date of birth, date of first visit, cumulative amount, store code, premium points (addition points for sales, cumulative points for services or each time a chart is updated) There is an item in the memo column. From this [customer information] screen, individual data of the customer can be obtained.

Next, when it is desired to see the perm information of the customer who visits the store, by selecting and executing the "permanent" of "view chart" on the [processing menu] screen shown in FIG.
As shown in (a), the [Perm 1] screen is displayed. On this [Perm 1] screen, the latest information on medical records is displayed. The date of operation, the perm menu, the amount of money, the name of the liquid medicine, and 1
Liquid, 2 liquid usage time, presence / absence of accelerator and time,
There is an item for each memo. On the next page, as shown in FIG. 4B, as a [Perm 2] screen, the head is illustrated from the side and the plane, and the rod size used for the head part is displayed.
By switching between the [Perm 1] screen and the [Perm 2] screen on the previous page and the next page, the technical contents of the perm previously applied to the customer can be understood at a glance.

Further, if the user wants to see the hair color information, he / she can see the chart from the [Processing Menu] screen of FIG.
By selecting and executing the "color" item, the [Hair Color 1] screen is displayed as shown in FIG. This [hair color 1] screen displays the latest information on medical records, including the treatment date, hair color menu, price, drug name, name and usage amount of 1 drug, concentration and usage amount of 2 drugs, and promoter usage time. In addition, there are items for natural leave time and memo. On the next page, as shown in FIG. 5 (b), as a [hair color 2] screen, the side surface of the head is illustrated and the state of the drug used for the first and second head parts is displayed. [Hair color 1]
By switching between the screen and the [Hair Color 2] screen on the previous page and the next page, the technical details of the hair color previously applied to the customer can be understood at a glance.

Further, if the user wants to see other technical information, he / she can see the medical chart from the processing menu screen of FIG.
By selecting and executing "Others", the [Others] screen is displayed as shown in FIG. This [Other] screen
It can be used for management of technologies other than perm, color, and cutting, or as a sales record for store products.

Next, when it is desired to see the visit history information of the customer who visits the store, by selecting and executing "history" of "search for medical chart" from the [processing menu] screen of FIG.
As shown in (a), the [visit information] screen is displayed. On this [visit information] screen, date of visit, technical contents, amount of money, etc. are displayed. As shown in FIG. 7 (b), by selecting and executing the chart to be viewed, it is shown in FIG. 7 (c). The [Cut] screen of the selected medical record is displayed. This [cut] screen also has items in which the treatment date, the cut menu, and the amount of money are recorded, so that the technical content of the treatment for the customer can be understood.

The above description has been centered on searching for and looking at customer personal information and medical chart information. For customers who visit the store for the first time, "customer information" on the [Processing menu] screen shown in FIG. 2 is displayed.
By selecting and executing "new" from the item, the data on the [Customer Information] screen shown in FIG. 3 is displayed in a blank state. It is recorded by entering the necessary information on this [Customer Information] screen. And regarding the technical contents that were applied,
[Processing menu] screen's "Make chart""Perm"
It is recorded by selecting and executing and entering in the blank part of the default item. Therefore, the customer who visits the store next time can perform the above operation from the [processing menu] screen to see and refer to the personal information and the medical record information.

As a specific input means, the Japanese syllabary, alphanumeric characters, symbols, etc. displayed on the display by the word processor function of the terminal are appropriately selected as full-width and half-width, and input in a touch form on the display. It is a thing.

The above description has been described as information displayed on the display touch panel of the terminal, but by using the printing function of this terminal, the information output on the screen can be printed and the person in charge of the beauty salon can be in charge. Of course, it is also possible to refer to it by the person in charge.

[0018] Further, various management forms in a hair salon can be created from the stored information in the database. That is, sales monthly report by technology, sales monthly report by person in charge,
Sales transition table, customer information change list, technical menu list,
It is possible to manage a list of unique names, DM (direct mail) stickers, and other search results based on specified conditions.

For example, FIG. 7 is an explanatory view showing a monthly sales report by technology. From this monthly report, by technology at the beauty salon,
That is, perms, hair colors, cuts, and other items are displayed along with their contents in terms of number of items, composition ratio, sales, composition ratio to sales, sales results for the previous year, and growth rate, which is sufficient for business management of a beauty salon. Can contribute.

[0020]

The present invention described above has the following effects. (1) The customer data can be searched and output immediately, and sufficient service can be provided to the customer. (2) Customer data can be easily input to the predetermined items, and the data amount is surely increased and accumulated, so that the customer data can be effectively utilized. (3) Since customer data is stored in the database, a large storage space such as a management ledger is not required, and the effective use of the beauty / beauty salon space can be achieved.

[Brief description of drawings]

FIG. 1 is an explanatory diagram showing a processing procedure of a terminal.

FIG. 2 is an explanatory diagram showing a processing menu.

FIG. 3 is an explanatory diagram showing customer personal information.

FIG. 4 (a) is an explanatory diagram showing a technical content of a perm treatment in the customer chart information, and FIG. 4 (b) is an explanatory diagram showing a head portion of the perm treatment in the customer chart information.

FIG. 5 (a) is an explanatory diagram showing a technical content of a hair color treatment in the customer chart information, and FIG. 5 (b) is an explanatory diagram showing a head portion of the hair color treatment in the customer chart information. .

FIG. 6 is an explanatory diagram showing other technical information other than perms, colors, and cuts in customer chart information.

7 (a), (b), and (c) are explanatory diagrams showing a procedure for viewing a necessary chart from customer visit information.

FIG. 8 is an explanatory diagram showing a monthly sales report by technology.

[Explanation of symbols]

 A: Process menu screen C1: Execution result of searching for customer information C2: Execution result of changing customer information C3: New execution result of customer information K1: Execution result of viewing chart K2: Execution result of creating chart K3: Execution result of searching for medical records K4: Execution result of correcting medical records

Claims (1)

[Claims] [Claim 1] Customer personal information such as customer management number, name, address, date of birth, telephone number, store history, usage amount, premium points, etc., and customer cuts, perms, hair coloring, etc. Customer medical record information that records technical information and the like, including the contents of treatment to the illustrated head region, processing menu information of customer data that selects retrieval and input of the customer personal information and customer medical record information, and the customer A method of managing customer data in a beauty salon that consists of a database that stores data of personal information and customer chart information.