JPH0695827A - Guide device - Google Patents

Abstract

(57) [Summary] [Purpose] To guide the appropriate expert for the work or function that the user wants to know. Configuration: A function proficiency determination unit 101 for determining the proficiency of each user with respect to application software 107 operating on an information processing apparatus used by a plurality of users, and personal information of each user is stored. A personal information storage unit 102, a function proficiency level storage unit 103 for storing the proficiency level output from the function proficiency level determination unit, and a question function input unit for inputting which function of the application software the user wants to know. 104
And an expert search unit 105 for searching an expert related to a function desired to be input, which is input in the question function input unit, by using the skill information in the function skill storage unit, and a search result in the expert search unit. Is output together with the personal information stored in the personal information storage unit.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention automatically presents other users who can explain efficient usage methods and functions in application software operating on an information processing apparatus for communicating with people. Regarding the guide device.

[0002]

2. Description of the Related Art In recent years, since an information processing device can be easily used by a user, an efficient usage method and functions are explained according to the input to the information processing by the user, and an input error is prevented. Guide devices have been proposed. Hereinafter, the example will be described.

(1) "Man-machine interface device" (Japanese Patent Laid-Open No. 63-201812) proposes a guide device for monitoring a user's input procedure to extract and predict a pattern feature and use it as a guide. There is.

(2) "Help screen generating device"
No. 147616) proposes a guide device which explains the reason why the key input means is erroneously operated and the operable keys.

(3) "Information processing device having advice function based on usage history" (Japanese Patent Laid-Open No. 2-96823) proposes a guide device which actively guides based on a history of manual input by a user. is doing.

(4) "Message display method"
-190917) proposes a guide method in which the appearance frequency of a message is measured and the output of a message having a high frequency is suppressed to output a message according to the user's proficiency level.

(5) "History-dependent help control method" (Japanese Patent Laid-Open No. 2-216516) proposes a guide method for determining a message by using the history of the system state of the data processing device.

[0008]

However, the above-mentioned conventional guide cannot cope with the following situations. (1) If you are guided by a beginner, or if you cannot understand the explanation with words or diagrams. For example, even if a key on the keyboard is explained, the meaning of "key" is not understood, or if a schematic diagram of a mouse is presented to a user who has never used a mouse, the meaning is not understood. (2) When performing complicated work, when the user does not know what kind of application software has the function to complete the work and how to use the function. For example, if you want to create an address book, report, minutes, etc. with a word processor, the functions required for each are different. In addition to the functions, it is also necessary to have knowledge of what format to write in. Therefore, in view of the above problems, it is an object of the present invention to provide a guide device that introduces an appropriate expert to solve a problem that cannot be solved only by an information processing device among the contents of each function and work.

[0009]

In order to achieve the above-mentioned object, the guide device of the present invention shows the proficiency level of each user with respect to the application software operating on the information processing device used by a plurality of users. A function proficiency level determination unit for determining, a personal information storage unit for storing personal information of each user, a function proficiency level storage unit for storing the proficiency level output from the function proficiency level determination unit, and a user application A question function input section for inputting which function of the software the user wants to know and a skilled person concerning the function to be inquired input in the question function input section are searched using the proficiency level information in the function proficiency level storage section. The configuration includes an expert search unit and a search result output unit that outputs the search result of the expert search unit together with the personal information stored in the personal information storage unit. Alternatively, a work determination unit that determines the type of content that each user has worked on the application software that operates on the information processing device used by multiple users, and personal information that stores the personal information of each user. A storage unit, a work proficiency level storage unit that stores the type of work output from the work determination unit, a question work input unit that inputs which type of work you want to know, and a question work input unit An expert searching unit that searches for a skilled worker related to the type of work that he / she wants to know by using the work information in the work proficiency level storing unit, and an individual who stores the search result in the expert searching unit in the personal information storing unit. This is a configuration including a search result output unit that outputs together with information.

[0010]

According to the present invention, with the above-described configuration, the question function input unit accepts the function of the application software of the user whose usage is unknown. The expert search unit searches the function proficiency storage unit for a skilled person in order to find a user who frequently uses a function whose usage method is unknown, as a skilled person. As a result of the search, the personal information stored in the personal information storage unit regarding the expert found out is output from the expert search unit. On the other hand, in order to store the proficiency level for each user and each function in the function proficiency level storage unit, the function proficiency level determination unit monitors the operation of the application software, and when the function is used, the function of the user Increase the proficiency level of. Further, in response to the proficiency level decreasing with time, the function proficiency level determining unit decreases the proficiency level as time passes. Alternatively, the question work input unit accepts which kind of work the user wants to know about the work performed by the application software. The expert search unit searches the work proficiency level storage unit for an expert in order to find a user who frequently performs this operation as an expert. As a result of the search, the personal information stored in the personal information storage unit regarding the expert found out is output from the expert search unit. On the other hand, in order to store the proficiency level for each user and work in the work proficiency level storage unit, the work proficiency level determination unit monitors the operation of the application software and when the work is performed, the work level of the user Increase the proficiency level of. Further, in response to the proficiency level decreasing with time, the work proficiency level determining unit decreases the proficiency level as time passes.

[0011]

1 is a block diagram of a guide device according to an embodiment of claim 1 of the present invention. FIG. 2 is a block diagram of the guide device according to the second embodiment of the present invention. FIG. 3 shows an example of the function proficiency level storage unit. FIG. 4 shows an example of the work proficiency level storage unit. FIG. 5 shows an example of personal information stored in the personal information storage unit. The function proficiency level determination unit of claim 1 operates as shown in FIG. The check as to whether the function of the application software has been executed is performed as follows. After the application software program executes each function, the function name is placed in the execution function queue dedicated to the guide device. The function proficiency level determination unit sees the executed function queue and knows that the function has been executed. The work proficiency level determination unit of claim 2 operates as shown in FIG. The check whether the work of the application software is executed is performed as follows. Prepare an execution work queue dedicated to the guide device. When the user works with the application software and the work involves file modification such as report creation, the file name often reflects the work content.
For example, in the work of "report", the file names are "monthly report 1" and "○ × research group report". Therefore, in this case, the file name of the newly created or changed file is put in the execution work queue. Also, in the case of work such as table creation that is not reflected in the file name, this method cannot be used for checking. Therefore, after performing a coherent work, the user voluntarily inputs the work name.
Then put the work name in the queue. If the work names and file names queued in this way include the work names registered in the work column of the work proficiency storage, the work proficiency determination unit recognizes that the work has been executed. If the applicable work is not in the work field of the work proficiency storage, the user is requested to register the new work in the work field of the work proficiency storage.
The expert search unit operates as shown in FIG. The search result output unit outputs the expert's name along with its affiliation. FIG. 9 shows an example of questions and guides in this case.

Other methods may be used to check whether the function / work of the application software of the function proficiency level determination unit or the work proficiency level determination unit is executed. The proficiency level may not be increased or decreased by the method of this embodiment. The personal information in the personal information storage unit does not have to be limited to the name and affiliation.

[0013]

INDUSTRIAL APPLICABILITY As described above, the present invention makes it possible to introduce a proper expert by recording the work and functions performed by other users together with their proficiency level.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a guide device according to an embodiment of the present invention.

FIG. 2 is a configuration diagram of a guide device according to an embodiment of the present invention.

FIG. 3 is a diagram showing an example of a function proficiency level storage unit.

FIG. 4 is a diagram showing an example of a work proficiency level storage unit.

FIG. 5 is a diagram showing an example of personal information stored in a personal information storage unit.

FIG. 6 is an explanatory diagram of the operation of a function proficiency level determination unit.

FIG. 7 is an explanatory diagram of the operation of the work proficiency level determination unit.

FIG. 8 is an explanatory diagram of the operation of the search result output unit.

FIG. 9 is a diagram showing an example of a question and a guide.

[Explanation of symbols]

 101 Functional Proficiency Determining Unit 102, 202 Personal Information Storage Unit 103 Functional Proficiency Degree Storage Unit 104 Question Function Input Unit 105, 205 Expert Search Unit 106, 206 Search Result Output Unit 107, 207 Application Software 201 Work Proficiency Determining Unit 203 Work proficiency level storage unit 204 Question work input unit

Claims (2)

[Claims] 1. A function proficiency determination unit for determining the proficiency level of each user for application software operating on an information processing apparatus used by a plurality of users, and personal information of each user is stored. A personal information storage unit, a function proficiency level storage unit that stores the proficiency level output from the function proficiency level determination unit, and a question function input unit that inputs which function of the application software the user wants to know. An expert search unit that searches for a skilled person regarding a function that the user wants to know, which has been input by the question function input unit, using the skill level information stored in the function skill level storage unit;
A guide device, comprising: a search result output unit that outputs the search result of the expert search unit together with the personal information stored in the personal information storage unit. 2. A work judging unit for judging the type of contents worked by each user for application software operating on an information processing apparatus used by a plurality of users, and storing personal information of each user. A personal information storage unit, a work proficiency level storage unit that stores the type of work output from the work determination unit, a question work input unit that inputs which type of work you want to know, and the question work input unit An expert search section for searching for an expert related to the type of work that the user wants to know using the work information in the work proficiency level storage section, and the search results from the expert search section are stored in the personal information storage section. And a search result output unit for outputting the information together with the personal information.