JPH06176038A - Automatic reservation system - Google Patents

Abstract

(57) [Summary] [Purpose] Automatically handle when a new reservation is made in parallel with the execution of service processing, or when the person making the reservation is not present when the service is executed. [Structure] Receiving a reservation by telephone, receiving a new patient in parallel with a medical examination made in the order of reservation, and automatically performing all the processing when there is no reservation person at the time of the medical examination in parallel.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic reservation device, particularly to automatically reserve the order of a person who is going to receive some service, accept a new reservation at the time of executing the service, and make a service by the person who made the reservation. The present invention relates to an automatic reservation device suitable for hospitals, government offices, banks, hairdressing salons, etc., which can automatically cope with the absence of the user when executing

[0002]

2. Description of the Related Art Consider a hospital medical appointment as an example of a service processing appointment. As a method for making a medical examination appointment at a hospital, it is generally performed that a patient informs the hospital of a desired date and time when he or she visits or telephones, and the hospital registers the date and time with a ledger or a personal computer. Since these reservations require complicated procedures and human intervention, it is easy to make mistakes and a dedicated person is required.

Therefore, various devices for automatically making reservations using a telephone have been proposed, one of which is disclosed in Japanese Patent Laid-Open No. 2-14116.
There is one as shown in Japanese Patent Publication No. 1. The following matters are disclosed in such a conventional technique.

(1) When the reservation person makes a reservation call, the reservation reception means selects a reservable time from the time table in the memory and informs the reservation person of the reservable time by using the voice synthesizer. And unmanned the reception work.

(2) The reservation person selects a desired time from the above-mentioned reservation-enabled time and transmits it to the reservation registration means. The reservation registration means stores the above-mentioned time in the timetable.
This makes the reception work unmanned.

(3) When the reservation person who has already made a reservation inserts his / her self-examination ticket on the day of the reservation, the reservation time and the reservation order are printed out on the day of the reservation. You can receive services according to the order of reservation.

(4) Even when a person who has not made a reservation comes directly to the outpatient department, he / she accepts the reservation by key-inputting the intervals between telephone reservations, and the reservation time, the examination ticket number, etc. are ordered in the memory timetable. To register. As a result, the same opportunity as that of the person who made the reservation is given to the foreigner who has not made a reservation.

[0008]

According to the above-mentioned prior art, there is a problem in that no action is taken when the reservation person does not appear at the designated time. In addition, when a person who has not made a reservation directly receives a new reservation and performs service processing in the same way as when he / she comes to the outpatient department, or when the reservation person does not appear at the designated time. In the end, there was the problem that we had to rely on human resources.

The present invention has been made to solve the above problems, and an object of the present invention is to accept a new reservation made in parallel with the execution of service processing, and when the person who made the reservation executes the service. An object of the present invention is to provide an automatic reservation device capable of automatically coping with the case where the user is not present.

[0010]

In order to solve the above-mentioned problems, an automatic reservation device according to the present invention, when a reservation access is made from a processing object having an identification code and an identification number, the processing object is processed. Means for determining whether or not the identification code of the predetermined code matches a predetermined code, a time measuring means for measuring time and forming time information, and a means for obtaining a processing scheduled time of a processing target based on the time information. The order of reservation is assigned to the above processing target in chronological order, and the order of reservation is
Means for forming reservation information including the identification number and the scheduled processing time, first storage means for storing the reservation information, second storage means for storing predetermined message information, and the first storage Means for outputting the reservation information stored in the means and / or the message information stored in the second storage means as voice, and the reservation information stored in the first storage means are printed. Means, a means for displaying at least a part of the reservation information based on the reservation order, and based on the reservation information, processing completion information is formed when the processing target can be processed, and the processing target is processed. When processing cannot be performed, a means for forming processing incompletion information, a means for advancing the reservation order to form new reservation information when the processing completion information is supplied, When the information is supplied, if the scheduled processing time of the processing target corresponding to the processing incompletion information has not passed, the reservation order of the processing target is fixed and the reservation order of other processing targets is advanced one by one. Control to
Further, after the scheduled processing time of the processing target corresponding to the processing incompletion information has elapsed, the reservation order of the processing target is ignored and the reservation orders of other processing targets are sequentially advanced and displayed. And means.

[0011]

First, automatic reception of service processing will be described. When a reservation access is made from the processing target, it is determined whether the identification code of the processing target matches a predetermined code. If they match, the
The reservation order is attached in time series, and the scheduled processing time of the processing target is obtained. Reservation information is formed from these reservation order, identification number, scheduled processing time and the like. Reservation information is
The predetermined message information indicating that the reservation information is stored in the storage means is transmitted to the processing target as a voice output while being stored in the first storage means.

Next, the automatic acceptance of a new reservation made in parallel with the service processing will be described. When the processing target receives the service processing, if the reservation is made, at least a part of the reservation information is output. If the reservation is not made, the last reservation order at that time is given and the scheduled processing time is obtained. Reservation information is formed from these reservation order, identification number, scheduled processing time, and the like. The reservation information is stored in the first storage means and a part of the formed reservation information is output.

Then, a process that is automatically performed when there is no reservation person at the time of executing the service process will be described. At least a part of the reservation information is displayed when executing the service process for the process target. When the service process is executed, the process completion information is formed when the process target can be processed, and the process incomplete information is formed when the process target cannot be processed.

When the processing completion information is supplied, the reservation order is advanced to form new reservation information, and the reservation order included in the reservation information is displayed.

On the other hand, when the processing incompletion information is supplied and before the scheduled processing time of the processing target corresponding to the processing incompletion information has elapsed, the reservation order of the processing target is fixed and other processing is performed. After the reservation order of the target is moved forward and displayed and processed, the fixed processing target is processed. In addition, after the scheduled processing time of the processing target corresponding to the processing incompletion information has passed, the reservation order of the other processing targets is sequentially advanced regardless of the reservation order of the processing target.

The automatic reservation reception for the above-described service processing, the automatic reception of a new reservation performed in parallel with the service processing, and the automatic processing when there is no reservation person at the time of executing the service processing are all performed in parallel.

[0017]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. In this embodiment, the automatic reservation in the hospital is described as an example. FIG. 1 shows an overall configuration of an automatic reservation device according to the present invention, and FIG. 2 shows an overall block diagram of the automatic reservation device.

In FIG. 1, the automatic reservation device is mainly composed of a medical examination reservation main body 1 and a visitor reception machine 30.
The medical examination appointment body 1 is connected to the outside through the telephone line 4, or through the telephone line 4, the telephone 3, and a cable 5 equivalent to the telephone line 4.

The medical examination appointment body 1 is operated by a person in charge on the hospital side. The examination reservation main body 1 inputs various data, a keyboard 12 for operating the system, a display 11 for displaying various data,
It comprises an auxiliary storage device 13 such as a floppy disk, a printer 14 for printing, and the like. As the display 11 described above, a CRT, a liquid crystal or the like can be used. The medical examination appointment body 1 is connected to the visitor reception machine 30 via an interface cable 6.

The visitor reception machine 30 is a card reader 31 for reading patient information such as a medical examination ticket number, name, and department to be examined from the inserted medical examination ticket, a display section 32 for displaying the order of medical examination of the patient, name, etc., and a reservation. Printer 3 for printing time and reservation order
3 and the like. Display 32 above
For example, a liquid crystal, an LED, a fluorescent display tube or the like can be used.

In FIG. 2, a CPU 10 controls the entire system. The CPU 10 controls a ROM 15, a RAM 16, an auxiliary storage device 13, a clock unit 17, a keyboard 12, a display 11, a printer via a bus 23. 14, interface 18, PB signal receiving unit 20,
It is connected to a voice synthesizer 21 and a network control unit (hereinafter, simply referred to as NCU) 22.

A program is stored in the ROM 15 described above. The RAM 16 stores a reservation table, a patient list, and other various data described later, and is used as a working area. A floppy disk is used as the auxiliary storage device 13, and this floppy disk is used as a backup or a final recording medium. The clock unit 17 is formed with various types of time information for use in estimating the scheduled examination time or in the examination process.

The keyboard 12 is used to input control information for operating and stopping the system and various information for medical examination processing. The display 11 is used to display various kinds of information such as a list of reserved persons. The printer 14 is used to finally record the appointment and consultation status. The interface 18 is connected to the interface 38 of the visitor reception device 30 via the cable 6 and is for transmitting and receiving various information to and from the visitor reception device 30.

The PB signal receiving section 20 receives a reservation push button signal (so-called D) supplied through the NCU 22.
It is used to output various information for reservation to the bus 23 when receiving a TMF tone). Speech synthesizer 2
1 holds various message information shown in FIG. 9 and synthesizes the message information under the control of the CPU 10 through voice synthesis via the NCU 22 and the telephone line 4 and from a speaker (not shown) Output to.

The NCU 22 switches connection between one of the telephone line 4 and the telephone 3 and the system of the medical examination appointment main body 1. In this NCU 22, a signal supplied from either the telephone line 4 or the telephone 3 is supplied to each circuit block of the medical examination reservation main body 1 via the bus 23, and the push button signal described above is supplied to the PB signal receiving unit 20. Supply to. On the other hand, the voice output supplied from the voice synthesizer 21 is output via either the telephone line 4 or the telephone 3.

The CPU 35 controls the entire visitor reception device 30.
ROM 36, RAM 37, display unit 32, printer 33,
It is connected to the interface 38 and the card reader 31.

A program is stored in the ROM 36 described above. The RAM 37 has interfaces 18 and 38.
Various data supplied from the medical examination appointment body 1 via
It stores data read from the card reader 31 and is used as a working area.

The display unit 32 is used to display the name of the patient, the order of medical examinations, and the like. The printer 33 is used to print and output the reservation time and the reservation order. The card reader 31 is used to read patient information such as a number, a name, and a department to be examined from a medical examination ticket that a visitor has brought and inserted.

The interface 38 is used for the medical examination appointment body 1
The interface 18 is connected via a cable 6 and is used for transmitting and receiving various information to and from the medical examination appointment main body 1.

Next, the operation of the system will be described with reference to FIGS. 3 and 4 show a flow when accepting a reservation by telephone. In step S1, a call from the reservation person arrives at the automatic reservation device. In step S2, the automatic response mode is entered, and the automatic response shown in the following steps is performed. In step S2, if the automatic reservation device is not operated, the NCU shown in FIG.
The telephone line 4 and the cable 5 are directly connected at 22 so that the telephone 3 can receive the call.

In step S3, the CPU 10 checks the reservation registration status to determine whether the reservation can be accepted. If the reservation is already full and the reservation cannot be accepted, the process proceeds to step S15. If the reservation can be accepted, the process proceeds to step S4.
Proceed to.

In step S15, the voice synthesizing unit 21 synthesizes the reservation impossible message and outputs it to the telephone line 4 via the NCU 22. As the non-reservation message, for example, a message having the content shown in the message number (71) of FIG. 9 can be set.

In step S4, the voice synthesizer 21 synthesizes the reservation guide message and outputs it to the telephone line 4 via the NCU 22. As this reservation information message,
For example, the contents as shown in the message number (72) of FIG. 9 can be set. In step S4, the reservation person inputs the number of his / her own medical examination ticket. In this case, if the phone uses a push button line, you can directly input it by pressing the dial numeric keypad, but if the phone uses a dial pulse line, switch to the PB signal output mode and then dial. You have to press the numeric keypad.

In step S5, the medical examination ticket number of the reservation person is fetched by the medical examination reservation main body 1 via the card reader 31 and temporarily stored. Thereafter, in step S6, the password message is synthesized by the voice synthesis unit 21 and output to the telephone line 4 via the NCU 22. As the password message, for example, the one having the content shown in the message number (73) of FIG. 9 can be set. In response to the above-mentioned password message, the reservation person inputs a password of about 4 digits by the PB signal similarly to the above-mentioned examination ticket number.

In step S7, the password of the reservation person is taken into the PB signal receiving section 20 via the NCU 22 and is temporarily stored. In the following step S8, the consultation ticket number and password which are fetched in the above steps S5 and S7 and temporarily stored are the consultation ticket number and password recorded in the patient list stored in the RAM 16 shown in FIG. If they do not match, the process proceeds to step S9, and if they do not match, the process proceeds to step S16.

In step S16, the voice synthesizing unit 21 synthesizes the warning message and outputs it to the telephone line 4 through the NCU 22. As the warning message, for example, a message having the content shown in the message number (74) of FIG. 9 can be set.

In the following step S17, it is determined whether or not the number of times the warning message has been issued has reached three times. If the number of times the warning message has been issued reaches three times, the telephone line 4 is disconnected, and if not, the process returns to step S4. Match detection of this password,
The steps of outputting a warning message and disconnecting the telephone line 4 when the passwords do not match are for preventing reservation due to mischief.

In step S9, it is determined whether or not the taken medical examination ticket number has already been reserved.
If already reserved, go to step S18,
If no reservation has been made yet, the process proceeds to step S10.

In step S18, the voice synthesizing unit 21 synthesizes the reservation cancel message and outputs it to the telephone line 4 through the NCU 22. As the reservation cancellation message, for example, the message having the content shown in the message number (75) of FIG. 7 can be set.

In the following step S19, the reservation person is "1".
Is determined. If "1" is not input, the telephone line 4 is disconnected. If "1" is input, reservation cancellation processing is performed. This reservation cancellation process is performed, for example, by erasing the reservation information in the reservation table shown in FIG. 7 and stored in the RAM 16, or by adding a reservation cancellation flag to the reservation information.

Thereafter, in step S21, the voice synthesizing unit 21 synthesizes the reservation cancellation confirmation message, and the NCU 2
It is output to the telephone line 4 via 2. As the reservation cancellation confirmation message, it is possible to set, for example, the content shown in the message number (76) of FIG. 7. After this, the telephone line 4 is disconnected.

In step S10, the scheduled examination time is obtained. That is, based on the time information supplied from the clock unit 17, the medical examination start time and the average medical examination time are obtained, and the reservation order is obtained and temporarily stored. The calculation formula is represented by, for example, the following formula (1). (Examination scheduled time) = (Examination start time) + (Average examination time) x ((Reservation order) -1) ... (1)

In this embodiment, the prediction of the scheduled medical examination time has a large weight. In order to improve the accuracy of prediction, the following can be considered in addition to the above formula (1). The second method is to automatically correct the estimated time in the appointment after the medical examination is started according to the progress of the medical examination. It That is, in this formula (2), the estimated time is estimated from the current time and the number of remaining reservations. (Examination scheduled time) = (Current time) + (Average examination time) x ((Order of appointment)-(Number of examinations processed) -1) ・ ・ ・ ・ ・ ・ ・ ・ ・ ・ (2)

The third method is to obtain the medical condition or symptom as the appointment data without using the average examination time, thereby estimating the appointment time of each person who made the appointment, and calculating the sum of the results as follows. This is to estimate the scheduled medical examination time of the reservation person. It is possible to use any of the above three methods or a combination thereof to predict the scheduled examination time.

In step S11, the above-mentioned step S1 is executed.
A message is synthesized by the voice synthesizing unit 21 based on the reservation information such as the reservation order and the scheduled medical examination time obtained in 0.
It is output to the telephone line 4 via U22. As this warning message, for example, the message number (7
The contents as shown in 7) can be set.

In the following step S12, the data indicating the intention of consent by the reservation person (hereinafter referred to as consent information) "0".
Is determined. If "0" is not input, the telephone line 4 is disconnected. When "0" is input, the reservation registration process is performed. In this reservation registration, the temporarily stored reservation information such as the reservation order, the medical examination ticket number, the name of the person who made the reservation, the scheduled time, etc. is shown in FIG.
It is processed by being stored in the reservation table set in 16.

Thereafter, in step S14, the voice synthesizing unit 21 synthesizes the reservation confirmation message and outputs it to the telephone line 4 via the NCU 22. As the reservation confirmation message, for example, the one having the content shown in the message number (78) of FIG. 7 can be set.
After this, the telephone line 4 is disconnected. Thus, the reservation acceptance process by telephone is completed.

FIG. 4 is a processing flow of the automatic reservation device for a visitor. In step S31, it is determined whether or not the medical examination ticket has been inserted into the card reader 31 of the visitor reception device 30. Step S only if a medical examination ticket is inserted
Proceed to 32.

In step S32, the examination ticket number is read. The read medical examination ticket number is transferred to the medical examination reservation main body 1 via the interface 38 and the cable 6 together with a necessary control signal. This step S32
At this time, the medical examination appointment body 1 determines whether or not the appointment has been made, as in the case of step S9 shown in FIG. If reserved, the process proceeds to step S36, and if not reserved, the process proceeds to step S34.

In step S36, the RAM shown in FIG.
Reservation information is read from the reservation table stored in 16, printed on paper, and output from the printer 33. This is, for example, "Medical ticket number ○○○○ No. ○○○○. Medical examination reservation has been made. Scheduled medical examination time ○○ hour ○○ minute order ○○ number" After that, the flow shown in Fig. 4 ends. .

In step S34 and thereafter, the person who directly visits the hospital without making a telephone reservation is the target. In this step S34, the reservation has been accepted for the first time at that time, and the last rank at the present time, that is, the reservation rank is given as the last reservation person in the reservation table shown in FIG. At the same time, the scheduled examination time is obtained in the same manner as in step S10 described above.

In step S35, the above-mentioned step S1 is executed.
Reservation registration processing is performed in the same manner as in case 3. At the same time, the reservation information is read from the reservation table and printed out in the same manner as in step S36 described above. After this, the flow shown in FIG. 4 ends.

FIG. 5 is a processing flow when the medical examination is executed. First, the doctor or the person in charge of the hospital operates the reservation caller button each time the examination is completed. As a result, the flow from step S41 below is executed.

In step S41, under the control of the CPU 10, reservation information is read from the reservation table stored in the RAM 16 and stored in the RAM 37 via the interfaces 18 and 38. Next, under the control of the CPU 35, data such as the reservation order and the name of the reservation information is read from the RAM 37 and displayed on the display unit 32.

In this step S41, the visitor reception machine 3
The display section 32 of 0 displays the reservation order and the name of the reservation person. In step S42, the voice synthesizing unit 21 synthesizes the reservation order messages and outputs the synthesized messages from a speaker (not shown). As the message of the reservation order, for example, a message having the content shown in the message number (79) of FIG. 6 can be set.

In the next step, a corresponding process is performed depending on whether or not the reservation person appears. That is, if the reservation person appears,
The reservation caller button is operated and the process proceeds to step S43. In step S43, the reservation order and the name of the reservation person of the next reservation person are displayed as in step S41. If the reservation person does not appear, the button is operated and the process proceeds to step S45.

In step S44, the RAM shown in FIG. 7 is used.
A “processed” flag is set in the processing column of the reservation table stored in 16. After this, the flow shown in FIG. 6 ends. In step S45, it is determined whether the current time supplied from the clock unit 17 has passed the scheduled medical examination time stored in the reservation table.
If the current time is past the medical examination scheduled time, the process proceeds to step S47. If the current time is not past the medical examination scheduled time, the process proceeds to step S46.

In step S46, the reservation order is moved up and displayed on the display unit 32. That is, in the reservation table, the processing column corresponding to the reservation order and name displayed in step S41 is set to "unprocessed" as shown in FIG. 7, and a flag indicating that it is on hold is set. Then, the rank and name of the reservation person next to the reservation person having the flag set are read from the reservation table stored in the RAM 16 and the above-described step S41 is performed.
It is displayed on the display unit 32 in the same manner as.

In this step S46, the above-mentioned flag is referred to when the examination of the reservation person who has been moved forward and displayed is completed. In the reservation table, the ranks and names of the flaggers are set again according to the reservation order.
It is displayed on the display unit 32 in the same manner as in step S41 described above. This ends the flow.

In step S47, the processing column of the reservation table corresponding to the reservation order and name displayed in step S41 in the reservation table is set to "unprocessed". In this step S47, the current time has already passed the scheduled time, so the flag indicating that the call is on hold is not set. Then, similarly to step S41 described above, the rank and name of the next reservation person are moved up and displayed on the display unit 32.

In step S47, unlike step S46 described above, the rank and name of the reservation person whose processing column is "unprocessed" are not displayed again. This ends the flow.

The above-described processing flows shown in FIGS. 3 to 6 can proceed simultaneously, and execution processing can be performed while accepting reservations. When the medical examination for one day is completed, the reservation information in the reservation table shown in FIG. 7 is recorded in the auxiliary storage device 13. Information relating to this appointment table can be output from the printer 14 of the examination appointment body 1. As a result, it is possible to correct the average consultation time used for predicting the scheduled examination time based on the telephone reservation situation and the examination time situation. This average consultation time can also be corrected automatically by the program.

Based on the reservation information in this reservation table,
The patient list shown in FIG. 8 can be created and recorded in the auxiliary storage device 13. In this patient list, "phone reservation not possible" that prohibits telephone reservation for patients who do not adhere to the reservation can be recorded, for example, a corresponding flag can be set. The medical examination appointment body 1 can refuse acceptance by telephone appointment based on the information in the patient list.

In this embodiment, the reception of a reservation by telephone, the reception of a new patient performed in parallel with the medical examination made in the order of reservation, and the processing when there is no reservation person at the time of the medical examination are all performed automatically and in parallel. The feature is that First, we will summarize the automatic reception of reservations by telephone.
When a call from the reservation person arrives at the automatic reservation device, it is judged whether or not the reservation can be accepted. If the reservation can be accepted, the voice synthesizer 21 synthesizes the reservation guide message and NC.
It is output to the telephone line 4 via U22. When the examination ticket number and the password are input by the reservation person, it is determined that the examination ticket number and the password are registered in advance. After this, if no reservation is made, reservation information is formed and output as a message. Further, reservation registration processing is performed based on the consent information from the reservation person.

Next, the automatic reception of a new patient performed in parallel with the medical examination will be summarized. The visitor's examination ticket number is read by the card reader 31 for the visitor. Based on the read medical examination ticket number, the last rank at the present time is given as the reservation rank, and the reservation registration processing is performed as in the case of telephone reservation. Thereafter, the reservation information read from the reservation table is printed out from the printer 33.

Then, the processing when there is no reservation person at the time of medical examination will be summarized. When the medical examination is executed, the reservation order and name of the reservation person are displayed on the display unit 32, and a message is output. If no reservation person appears, the processing column of the reservation table is set to "unprocessed". In this case, if the current time has not passed the appointment scheduled time of the reservation person, a flag indicating that the reservation is on hold is set in the reservation table processing column of the reservation table, and the flag is set. The ranking and name of the next reserved person are displayed on the advance display unit 32, and at the stage when the examination of the reserved person is completed, the ranking and the name of the reserved person with the flag set above are again displayed. indicate. Also, if the current time is past the scheduled examination time, the reservation order of the reservation person who does not appear and the processing column of the reservation table corresponding to the name are left unprocessed, and the order of the next reservation person And the name is moved forward and displayed.

Therefore, even if the reservation person does not appear at the designated time, the medical examination reservation main body 1 can automatically respond. Further, even when a person who has not made a reservation comes directly to the outpatient department, it is possible to automatically respond even when the reservation and the service processing are performed in parallel.

In this embodiment, a dedicated device is considered as the automatic reservation device, but the device is not limited to this, and the PB signal receiving unit 20, the voice synthesizing unit 21, and the NCU 22 are not limited thereto.
Except for the above, it can be configured by a personal computer, and thus it can be configured by a combination of a personal computer, a dedicated board equipped with the functions of the PB signal receiving unit 20, the voice synthesizing unit 21, the NCU 22, and software. .

In this embodiment, the automatic reservation at the hospital is described as an example, but the invention is not limited to this, and the same can be applied to government offices, banks, hairdressing salons and the like.

[0070]

According to the present invention, there is an effect that even if the reservation person does not appear at the designated time, it can automatically respond. Further, there is an effect that even if the person who is going to receive the service does not make a reservation, the case where the reservation and the service process are performed in parallel, such as when the person comes directly, can automatically respond.

[Brief description of drawings]

FIG. 1 is a schematic perspective explanatory view showing an embodiment according to the present invention.

FIG. 2 is a block diagram of an embodiment.

FIG. 3 is a flowchart showing a process when making a telephone reservation.

FIG. 4 is a flowchart showing a process when making a telephone reservation.

FIG. 5 is a flowchart showing a process when a visit is accepted.

FIG. 6 is a flowchart showing a process at the time of performing medical examination.

FIG. 7 is an explanatory diagram showing an example of a reservation table.

FIG. 8 is an explanatory diagram showing an example of a patient list.

FIG. 9 is an explanatory diagram showing an example of a message.

[Explanation of symbols]

 1 Medical Examination Reservation Main Unit 10, 35 CPU 13 Auxiliary Storage Device 14 Printer 15, 36 ROM 16, 37 RAM 17 Clock Unit 21 Voice Synthesis Unit 22 NCU 30 Visitor Reception Machine 31 Card Reader 32 Display Unit 33 Printer

Claims (1)

[Claims] 1. A means for determining whether or not the identification code of the processing target coincides with a predetermined code when a reservation access is made from the processing target to which the identification code and the identification number are respectively attached, and time. And a means for determining a scheduled processing time of the processing target based on the time information, and a time-series reservation order for the processing target, and the reservation order, Means for forming reservation information composed of the identification number and the scheduled processing time; first storage means for storing the reservation information; second storage means for storing predetermined message information; and the first storage Reservation information stored in the means, and /
Alternatively, a means for outputting the message information stored in the second storage means as a voice, a means for printing the reservation information stored in the first storage means, and at least a part of the reservation information Based on the reservation order, the processing completion information is formed based on the reservation information when the processing target can be processed, and the processing completion information is generated when the processing target cannot be processed. Means for forming completion information, means for advancing the reservation order to form new reservation information when the processing completion information is supplied, and means for forming the processing incompletion information when the processing incompletion information is supplied. If the scheduled processing time of the corresponding processing target is not yet elapsed, the reservation order of the processing target is fixed and the reservation order of the other processing targets is controlled to be displayed one by one. After the scheduled processing time of the processing target corresponding to the information has passed, the reservation order of the processing target is ignored, and the reservation order of the other processing targets is sequentially advanced and displayed. An automatic reservation device.