JPH05199303A - Voice storage pushbutton telephone set - Google Patents

Abstract

(57) [Summary] [Purpose] The receiving terminal is automatically determined from the calling party number notified from the public line network, and the call recording and automatic response are performed in a predetermined box. [Structure] A calling party number detecting device 11 detects a calling party number from an outgoing call and notifies the call processing control device 4 of the calling party number. The call processing control device 4 causes the box search device 10 to search for a terminal, a call box, and a response box corresponding to the calling party number. Then, if the terminal status management unit 12 determines that the terminal is ready to respond, the terminal is called and the call content is stored in the searched call box. When it is determined that the response is impossible, a response voice is sent from the retrieved response box or the like to prompt a message from the caller and the message is stored in the call box.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice accumulation button telephone device used for telephone exchange and the like.

[0002]

2. Description of the Related Art FIG. 2 shows a schematic configuration of a conventional key telephone device having a voice storage function. In FIG. 2, an arbitrary call content is stored in the storage device 7 via the call recording control device 8 in the voice storage device 6 by an operation from the phone 5 connected to the main device 1 via the phone I / F 2. ,
After that, you can freely play back the accumulated call contents. The main device 1 is connected to the public network via the office line I / F 3. The voice storage device 6 also includes a response voice control device 9 capable of recording a response message, and is controlled by the call processing control device 4.

[0003]

However, in order to store and record the contents of a call, once an incoming call is received through a human hand such as a switch, the call is transferred through the human hand, and the contents of the call are judged and stored manually. It was necessary to select a call box in the device 7 and record it. In addition, each time an incoming call to an absentee or a talking party is required, a switcher or the like must explain to the calling party.

The present invention solves the above-mentioned problems, and automatically receives an incoming call without human intervention, transfers it, records a call, and automatically when there is no answer due to absence or busy. It is an object of the present invention to provide a voice accumulation button telephone device that exhibits excellent convenience by which a caller can be notified by voice.

[0005]

In order to achieve the above object, the present invention provides a calling party number detecting device for detecting a calling party number included in an incoming call sent from a network, and a calling party number. Incoming terminal registered in advance corresponding to, and a call box provided corresponding to each incoming terminal for recording a call,
A response box provided corresponding to each called terminal for recording and sending a response message to the calling side, a called terminal corresponding to a certain calling party number, a calling box corresponding to the called terminal, and a reply box are provided. A box search device for searching, a terminal state management device for grasping and managing whether each receiving terminal is in a responseable state, and a voice signal for notifying the caller side by voice that the receiving terminal is in an unresponsive state When the answering voice control device and the terminal status management device determine that the retrieved incoming terminal is in the available state, the incoming call is transferred, the call box is activated, and the answering state is unavailable. And a call processing control device for operating the response voice control device and the response box.

[0006]

Therefore, according to the present invention, the called terminal which is registered in advance in correspondence with the calling number is searched from the calling numbers included in the incoming call sent from the network at the time of the incoming call, and When the called terminal is ready to respond, the incoming call is transferred to the corresponding called terminal. When the call is started by this transfer, the call is recorded in the call box corresponding to this called terminal. Also, when this called terminal is busy or absent, such as when there is no answer, the caller side is notified of this status, and then the answer message recorded in the answer box corresponding to each called terminal is called. Send to the person.

[0007]

FIG. 1 shows an embodiment of the present invention.
In FIG. 1, reference numeral 1 denotes a key telephone main unit, which is a telephone I /
The telephone 5 is connected via F2. It is connected to the public network via a station line I / F 3. The calling party number information included in the incoming call is detected by the calling party number detecting device 11 and passed to the call processing control device 4. The terminal status management device 12 monitors, grasps, and holds the status of each incoming terminal. That is,
It is monitored whether or not each incoming terminal is ready to respond. For example, when the line is blocked during a call, or when it is detected by an infrared sensor or the like that a person who should be near the called terminal is absent, the response is disabled. The information of the detected calling party number is sent from the call processing control device 4 to the box search device 10 in the voice storage device 6, and the receiving terminal, the call box and the response box that meet the predetermined conditions are detected. That is, a large number of call boxes are provided inside the call information storage device 7, correspond to each incoming terminal, and individually record each call of each incoming terminal. A large number of response boxes are provided inside the response voice control device 9,
It is compatible with each called terminal, and a response message from the corresponding called terminal to the calling party can be recorded and sent.

The receiving terminal is registered in advance corresponding to the calling party number. For example, in the case of a business establishment in which the person in charge is determined for each area based on which area in Japan the caller is calling from, the person in charge of the person in charge will receive all the callers in that area. It is registered corresponding to the caller number. Also, instead of a special telephone exchange at a business establishment where a person in charge is decided for each area, in the case of an ordinary business office, the person in charge is decided for each customer, so for each customer's telephone number The receiving terminal of each person in charge is registered. In the case of an incoming call from a first-time customer, if the person in charge who specializes in the first-time customer is determined, the incoming call terminal of the person in charge is registered. There are various possible registration methods.

The response voice control device 9 is not only provided with a large number of response boxes described above, but is also adapted to record and send out some kinds of explanations by voice prepared in advance. That is, for example, a voice explaining that the incoming call terminal cannot answer due to busy or absence of a person in charge, or an explanation to that effect when the actual answer is not made even after the incoming call has been made a certain number of times or more. The voice to do is recorded. The call processing control device 4 controls the main device 1 and the voice storage device 6. That is, the terminal state management device 12 requests and receives a determination as to whether or not a response is possible, receives the caller number information detected by the caller number detection device 11, and receives the caller terminal via the telephone I / F 2. It is possible to transfer the incoming call to the (telephone 5), activate the call box of the call information storage device 7, and activate the response voice control device 9 and the response box inside thereof.

The operation of this embodiment will be described. When there is an incoming call from the public network via the station line I / F 3, the calling party number detecting device 11 detects the calling party number. In this embodiment, it is assumed that only the station number is detected from the calling party numbers. The call processing control device 4 to which the caller number has been passed causes the box search device 10 to search for the called terminal.
According to the example of the business office, the box search device 10 searches for an incoming call terminal of a person in charge of the area to which the caller number, that is, the area code belongs. The call processing control device 4, which has returned this search result, causes the terminal state management device 12 to determine whether or not the called terminal is in a response-enabled state. Then, if the answerable state is determined, the incoming call is transferred to the incoming terminal (telephone 5) via the telephone I / F. Then, the call processing control device 4, which has detected that the call is started, activates the call box inside the call information storage device 7 to store the call. This call box corresponding to the called terminal is searched by the box search device 10 in advance.

Next, if it is determined that the person in charge is absent or in a state in which the call cannot be answered due to busy or the like, the call processing control device 4 activates the response voice control device 9 and the internal response box (the receiving terminal Corresponding one is the box search device 10 in advance
If the response message of the person in charge is recorded in (searched by), it is sent to the caller side. If it is not recorded, the caller side is notified by voice that the response is not possible. The caller can give a message and leave it in the call box if necessary after being notified by voice of a reply message or an explanation that the call cannot be answered.

[0012]

As is apparent from the above embodiment, the present invention can automatically search for a called terminal according to the calling party number detected from the called call, and automatically transfer the called call. You can automatically record the content of the call to the call box corresponding to the terminal. In the unlikely event that the called terminal is busy or absent, it is possible to notify the caller of the status of the called terminal by voice and wait for a response, greatly reducing the time required for telephone exchange. And reduce
It is possible to prevent the calling side and the called side from passing each other due to time and effort.

[Brief description of drawings]

FIG. 1 is a schematic block diagram of a voice storage button telephone device according to an embodiment of the present invention.

FIG. 2 is a schematic block diagram of a conventional voice accumulation button telephone device.

[Explanation of symbols]

1 Button telephone main device 2 Telephone I / F (interface) 3 Station line IF (interface) for connecting to a public line network 4 Call processing control device for controlling calls of the entire device 5 Telephone (incoming terminal) 6 Voice storage device 7 Call Information Storage Device 8 Call Recording Control Device 9 Answering Voice Control Device 10 Box Search Device 11 Calling Party Number Detection Device 12 Terminal State Management Device

Claims (1)

[Claims] 1. A calling party number detecting device for detecting a calling party number included in an incoming call sent from a network, a called terminal registered in advance corresponding to the calling party number, and each incoming call. A call box provided for each terminal to record a call, a response box provided for each receiving terminal to record and send a response message to the caller side, and a caller number A box search device that searches for a called terminal, a call box corresponding to the called terminal, and a response box, a terminal status management device that manages and manages whether each called terminal is in a response-enabled state, and a reception terminal is in a response-disabled state A response voice control device for generating a voice signal for notifying the caller side by voice, and the incoming call when the called terminal retrieved by the terminal state management device is in a ready state. Transfer of A voice storage button telephone device comprising: the call box, and a call processing control device that activates the response voice control device and the response box when it is determined that a response is disabled.