JP7744472B1 - Information processing device, method, and program - Google Patents

Abstract

[Problem] To improve technology related to non-face-to-face sales of duty-free goods. [Solution] A control unit 11 of an information processing device 10 acquires the number of items available for purchase from at least one item pre-purchased by a user, and executes a purchase confirmation process or a purchase cancellation process for the one item pre-purchased by the user or at least some of the items among multiple items based on the sales price based on the number of items available and the user's purchase intention. [Selected Figure] Figure 13

Description

This disclosure relates to an information processing device, method, and program.

Technologies related to the sale of duty-free goods are known in the past. For example, Patent Document 1 discloses technology that prevents fraudulent purchases of duty-free goods and enables non-face-to-face sales of duty-free goods.

Patent No. 7100931

The technology in Patent Document 1 is based on the premise that the products purchased by the user can always be arranged, but this arrangement is not always easy depending on the type and quantity of products. In other words, in reality, in non-face-to-face duty-free sales, it is desirable to handle the situation appropriately depending on the number of products that can be arranged. As such, there is room for improvement in technology related to non-face-to-face duty-free sales.

The purpose of this disclosure, made in light of these circumstances, is to improve technology related to non-face-to-face duty-free sales.

(1) An information processing device according to an embodiment of the present disclosure includes:
An information processing device including a control unit,
The control unit
Obtain the number of items that can be procured from at least one item that the user has pre-ordered;
Based on the sales price based on the number of products that can be arranged and the user's purchase intention, a purchase confirmation process or a purchase cancellation process is executed for one product that the user has pre-purchased, or at least some of the multiple products.

(2) An information processing device according to an embodiment of the present disclosure is the information processing device according to (1),
The control unit further executes a purchase confirmation process or a purchase cancellation process for one product or at least some of the products pre-purchased by the user based on a minimum sales amount.

(3) An information processing device according to an embodiment of the present disclosure is the information processing device according to (2),
The control unit compares the sales price based on the number of products that can be procured with a minimum sales price,
If the sales amount is equal to or exceeds the minimum sales amount and the number of products that can be procured is less than the number of products pre-purchased by the user, the terminal device is inquired about the intention to purchase the number of products that can be procured, and a purchase confirmation process or a cancellation process is executed based on the purchase intention received from the terminal device.

(4) An information processing device according to an embodiment of the present disclosure is the information processing device according to (3),
If the sales price based on the number of products that can be procured is less than the minimum sales price, the purchase cancellation process is confirmed and a message regarding the purchase cancellation is sent to the terminal device.

(5) An information processing device according to an embodiment of the present disclosure is the information processing device according to any one of (1) to (4),
When the product to be pre-ordered is determined, the control unit notifies the customer of the receipt code before processing the deposit payment.

(6) An information processing device according to an embodiment of the present disclosure is the information processing device according to (5),
The control unit notifies the deadline for processing the deposit payment.

(7) An information processing device according to an embodiment of the present disclosure is the information processing device according to (5) or (6),
The deposit amount is the total price of the product to be pre-purchased.

(8) An information processing device according to an embodiment of the present disclosure is the information processing device according to (5) or (6),
The deposit amount is a portion of the total price of the product to be pre-purchased.

(9) An information processing device according to an embodiment of the present disclosure is the information processing device according to (5) or (6),
The deposit amount is free.

(10) An information processing device according to an embodiment of the present disclosure is the information processing device according to (7) or (8),
When a cancellation fee is incurred, the control unit executes a process of applying the deposit to the cancellation fee.

(11) An information processing device according to an embodiment of the present disclosure is the information processing device according to (9),
When a cancellation fee is incurred, the control unit executes processing related to the cancellation fee based on the credit limit.

(12) An information processing device according to an embodiment of the present disclosure is the information processing device according to any one of (1) to (11),
The control unit presents suggestion information based on the total price of the product to be pre-purchased.

(13) An information processing device according to an embodiment of the present disclosure is the information processing device according to (12),
The control unit further presents suggested information based on locker availability information.

(14) An information processing device according to an embodiment of the present disclosure is the information processing device according to (13),
The control unit further presents suggestion information based on the type of product to be pre-purchased.

(15) An information processing device according to an embodiment of the present disclosure is the information processing device according to (14),
The types of goods include general goods and consumable goods.

(16) An information processing device according to an embodiment of the present disclosure is the information processing device according to (13),
The suggestion information includes a suggestion to divide the product receiving location into multiple lockers.

(17) An information processing device according to an embodiment of the present disclosure is the information processing device according to (15),
The suggestion information includes a proposal to divide the product receiving location into multiple lockers according to the type of product.

(18) A method according to an embodiment of the present disclosure comprises:
A method executed by an information processing device,
A step of acquiring the number of items that can be procured from at least one item that the user has pre-ordered;
a step of executing a purchase confirmation process or a purchase cancellation process for one product or at least some of the products pre-purchased by the user based on a sales price based on the number of products that can be arranged and the user's purchase intention;
Includes.

(19) A program according to an embodiment of the present disclosure includes:
On the computer,
Obtaining the number of items that can be procured from at least one item that the user has pre-ordered;
Executing a purchase confirmation process or a purchase cancellation process for one product or at least some of the products pre-purchased by the user based on a sales price based on the number of products that can be arranged and the user's purchase intention;
Execute the following.

One embodiment of the present disclosure improves technology related to non-face-to-face duty-free sales.

1 is a block diagram illustrating a schematic configuration of a system according to an embodiment of the present disclosure. FIG. 1 is a block diagram showing a schematic configuration of an information processing device. FIG. 2 is a block diagram showing a schematic configuration of a terminal device. FIG. 2 is a block diagram showing a schematic configuration of a locker control device. 10 is a flowchart showing the operation of the information processing device relating to a pre-order process. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. FIG. 10 is a diagram illustrating an example of a user interface displayed on a terminal device. 10 is a flowchart showing the operation of the information processing device relating to a purchase confirmation process. 10 is a flowchart showing the operation of the locker control device related to product reception.

Embodiments of the present disclosure are described below.

(Outline of the embodiment)
The outline and configuration of a system 1 for non-face-to-face sales of duty-free goods according to this embodiment will be described with reference to FIG.

The system 1 for non-face-to-face duty-free sales of this embodiment includes an information processing device 10, a terminal device 20, and a locker control device 30. The information processing device 10, the terminal device 20, and the locker control device 30 are communicatively connected to a network 40, which may include, for example, a mobile communications network and the Internet.

The information processing device 10 is a server device installed in, for example, a data center. For example, the information processing device 10 is a server belonging to a cloud computing system or other computing system. The information processing device 10 is capable of communicating with the terminal device 20 and the locker control device 30 via the network 40. Note that while FIG. 1 shows an example in which the system 1 includes one information processing device 10, this is not limited to this. The system 1 may include two or more information processing devices 10.

The terminal device 20 is any device used by each user who wishes to purchase duty-free goods. For example, a general-purpose electronic device such as a smartphone, tablet device, or wearable device, or a dedicated electronic device, can be used as the terminal device 20. Note that while Figure 1 shows an example in which the system 1 is equipped with one terminal device 20, this is not limited to this. The system 1 may also be equipped with two or more terminal devices 20.

The locker control device 30 is a device that controls the lockers where each user who wishes to purchase duty-free goods receives their products. Lockers are places where the products that users wish to purchase are stored until the users receive them. In this embodiment, multiple lockers are installed at an airport or the like. Note that Figure 1 shows an example in which the system 1 is equipped with one locker control device 30, but this is not limited to this. The system 1 may also be equipped with two or more locker control devices 30.

First, an overview of this embodiment will be described, and details will be provided later. The information processing device 10 acquires the number of items that can be procured from at least one item that has been pre-ordered by a user who wishes to purchase a duty-free item. Then, based on the sales price based on the number of items that can be procured and the user's purchase intention, the information processing device 10 executes a purchase confirmation process or a purchase cancellation process for one item or at least some of the multiple items that the user pre-ordered.

In this way, according to this embodiment, the purchase confirmation process or purchase cancellation process is executed for one product or at least some of multiple products that the user has pre-purchased, based on the sales price based on the number of products that can be procured and the user's purchase intention. Therefore, compared to conventional technology, more appropriate responses are possible, such as allowing the purchase of some of the products even if there is a limit to the number of products that can be procured and not all of the products can be prepared, and this improves the technology related to non-face-to-face duty-free sales.

(Configuration of information processing device)
As shown in FIG. 2, the information processing device 10 includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15.

The control unit 11 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a central processing unit (CPU) or a graphics processing unit (GPU), or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC). The control unit 11 includes:
The information processing device 10 executes processes related to the operation of the information processing device 10 while controlling each unit of the information processing device 10 .

The memory unit 12 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, RAM (random access memory) or ROM (read only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read only memory). The memory unit 12 functions as, for example, a main memory device, an auxiliary memory device, or a cache memory. The memory unit 12 stores data used in the operation of the information processing device 10 and data obtained by the operation of the information processing device 10.

The input unit 13 includes at least one input interface. The input interface may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen integrated with a display. The input interface may also be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 13 accepts operations to input data used in the operation of the information processing device 10. Instead of being provided in the information processing device 10, the input unit 13 may be connected to the information processing device 10 as an external input device. Any connection method may be used, for example, a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

The output unit 14 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 14 displays and outputs data obtained by the operation of the information processing device 10. Instead of being provided in the information processing device 10, the output unit 14 may be connected to the information processing device 10 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

The communication unit 15 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 15 receives data used in the operation of the information processing device 10 and transmits data obtained by the operation of the information processing device 10.

The functions of the information processing device 10 are realized by executing a program according to this embodiment on a processor corresponding to the information processing device 10. That is, the functions of the information processing device 10 are realized by software. The program causes a computer to execute the operations of the information processing device 10, causing the computer to function as the information processing device 10. That is, the computer functions as the information processing device 10 by executing the operations of the information processing device 10 in accordance with the program.

In this embodiment, the program can be recorded on a computer-readable recording medium. The computer-readable recording medium includes non-transitory computer-readable media, such as a magnetic recording device, an optical disc, a magneto-optical recording medium, or a semiconductor memory. The program can be distributed, for example, by selling, transferring, or lending a portable recording medium, such as a DVD (digital versatile disc) or a CD-ROM (compact disc read only memory), on which the program is recorded. The program can also be distributed by storing the program in the storage of an external server and transmitting the program from the external server to another computer. The program can also be provided as a program product.

Some or all of the functions of the information processing device 10 may be implemented by a dedicated circuit equivalent to the control unit 11. In other words, some or all of the functions of the information processing device 10 may be implemented by hardware.

(Configuration of terminal device)
As shown in FIG. 3, the terminal device 20 includes a control unit 21 , a storage unit 22 , an input unit 23 , an output unit 24 , and a communication unit 25 .

The control unit 21 includes at least one processor, at least one dedicated circuit, or a combination of these. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or ASIC (application specific integrated circuit). The control unit 21 controls each part of the terminal device 20 and executes processing related to the operation of the terminal device 20.

The memory unit 22 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, RAM (random access memory) or ROM (read only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read only memory). The memory unit 22 functions as, for example, a main memory device, an auxiliary memory device, or a cache memory. The memory unit 22 stores data used in the operation of the terminal device 20 and data obtained by the operation of the terminal device 20.

The input unit 23 includes at least one input interface. The input interface may be, for example, a physical key, a capacitance key, a pointing device, or a touch screen integrated with a display. The input interface may also be, for example, a sound sensor that accepts voice input, or a camera that accepts gesture input. The input unit 23 accepts operations to input data used in the operation of the terminal device 20. Instead of being provided in the terminal device 20, the input unit 23 may be connected to the terminal device 20 as an external input device. Any connection method may be used, for example, a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

The output unit 24 includes at least one output interface. The output interface is, for example, a display that outputs information as video, or a speaker that outputs information as audio. The display is, for example, an LCD (liquid crystal display) or an organic EL (electro luminescence) display. The output unit 24 displays and outputs data obtained by the operation of the terminal device 20. The output unit 24 may be connected to the terminal device 20 as an external output device instead of being provided in the terminal device 20. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

The communication unit 25 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface is, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface is, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 25 receives data used in the operation of the terminal device 20 and transmits data obtained by the operation of the terminal device 20.

The functions of the terminal device 20 are realized by executing a program according to this embodiment on a processor corresponding to the terminal device 20. In other words, the functions of the terminal device 20 are realized by software. The program causes a computer to execute the operations of the terminal device 20, causing the computer to function as the terminal device 20. In other words, the computer functions as the terminal device 20 by executing the operations of the terminal device 20 in accordance with the program.

Some or all of the functions of the terminal device 20 may be implemented by a dedicated circuit equivalent to the control unit 21. In other words, some or all of the functions of the terminal device 20 may be implemented by hardware.

(Configuration of locker control device)
As shown in FIG. 4 , the locker control device 30 includes a control unit 31 , a memory unit 32 , an input unit 33 , an output unit 34 , and a communication unit 25 .

The control unit 31 includes at least one processor, at least one dedicated circuit, or a combination of these. The processor is a general-purpose processor such as a CPU (central processing unit) or GPU (graphics processing unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (field-programmable gate array) or ASIC (application specific integrated circuit). The control unit 31 controls each part of the locker control device 30 and executes processing related to the operation of the locker control device 30.

The memory unit 32 includes at least one semiconductor memory, at least one magnetic memory, at least one optical memory, or a combination of at least two of these. The semiconductor memory is, for example, RAM (random access memory) or ROM (read only memory). The RAM is, for example, SRAM (static random access memory) or DRAM (dynamic random access memory). The ROM is, for example, EEPROM (electrically erasable programmable read only memory). The memory unit 32 functions as, for example, a main memory device, an auxiliary memory device, or a cache memory. The memory unit 32 stores data used in the operation of the locker control device 30 and data obtained by the operation of the locker control device 30.

The input unit 33 includes at least one input interface. The input interface may include a two-dimensional code reader, a camera capable of capturing an image of the user's face, a passport reader for receiving passport information, etc. The input unit 33 receives an operation to input data used in the operation of the locker control device 30. The input unit 33 may be connected to the locker control device 30 as an external input device, instead of being provided in the locker control device 30. Any connection method may be used, such as a Universal Serial Bus (USB), a High-Definition Multimedia Interface (HDMI) (registered trademark), or Bluetooth (registered trademark).

The output unit 34 includes at least one output interface. The output interface is, for example, a display that outputs information visually, or a speaker that outputs information audibly. The display is, for example, an LCD (liquid crystal display) or an organic EL (electroluminescence) display. The output unit 34 displays and outputs data obtained by the operation of the locker control device 30. Instead of being provided in the locker control device 30, the output unit 34 may be connected to the locker control device 30 as an external output device. Any connection method can be used, for example, USB, HDMI (registered trademark), or Bluetooth (registered trademark).

The communication unit 35 includes at least one external communication interface. The communication interface may be either a wired or wireless communication interface. In the case of wired communication, the communication interface may be, for example, a LAN (Local Area Network) interface or a USB (Universal Serial Bus). In the case of wireless communication, the communication interface may be, for example, an interface compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th generation), or 5G (5th generation), or an interface compatible with short-range wireless communication such as Bluetooth (registered trademark). The communication unit 35 receives data used in the operation of the locker control device 30 and transmits data obtained by the operation of the locker control device 30.

The functions of the locker control device 30 are realized by executing a program according to this embodiment on a processor corresponding to the locker control device 30. In other words, the functions of the locker control device 30 are realized by software. The program causes a computer to execute the operations of the locker control device 30, causing the computer to function as the locker control device 30. In other words, the computer functions as the locker control device 30 by executing the operations of the locker control device 30 in accordance with the program.

Some or all of the functions of the locker control device 30 may be implemented by a dedicated circuit equivalent to the control unit 31. In other words, some or all of the functions of the locker control device 30 may be implemented by hardware.

(Operation of information processing device)
In non-face-to-face duty-free sales, pre-order purchase processing, purchase confirmation processing, and product receipt processing are performed in this order. In this embodiment, an example is described in which these processing steps are performed by visually presenting information to a user via a user interface. The user interface may be provided by the terminal device 20 accessing the information processing device 10 or a web server via browser software. Alternatively, an application (hereinafter also referred to as an app) related to the system 1 may be installed on the terminal device 20, and the terminal device 20 may communicate via the app with the information processing device 10 or a server (hereinafter also referred to as an app server) that communicates with the information processing device 10 or the application, thereby providing the user interface. In this case, user authentication processing, etc., may be performed between the terminal device 20 and the information processing device 10, between the terminal device 20 and the web server, or between the terminal device 20 and the app server, as appropriate.

In summary, in the pre-order process, a user who wishes to purchase a duty-free item selects the product they wish to purchase via the app and reserves the purchase. Note that at the time of reserving the purchase, it is not confirmed that the user will be able to purchase the product. Therefore, in this embodiment, this process is called the pre-order process. Following the pre-order process, a purchase confirmation process is executed. The purchase confirmation process is executed based on the number of products that the user has pre-ordered that can be procured, etc. This process confirms that the user will be able to purchase the product or cancel the purchase of the pre-ordered product. Following the purchase confirmation process, a process related to receiving the product is executed. This process is a process in which the user receives the confirmed purchase product at a locker without meeting the user in person. Each process will be explained below.

With reference to Figure 5, the operation of the information processing device 10 related to the present embodiment for pre-order processing will be described.

Step S101: The control unit 11 of the information processing device 10 determines the product that the user will pre-order.

Any method can be used for the process of determining which products the user will pre-order. For example, any user interface can be used for this process. Figure 6 is a diagram showing an example of such a user interface 100. This user interface 100 may be displayed, for example, by an app on the terminal device 20. The user interface 100 includes a product list 101 and an order button 102 for the products to be pre-ordered. The product list 101 includes the names, images, purchase quantities, and price information of the products the user plans to pre-order. When the order button 102 is pressed by the user, the control unit 11 determines which products the user will pre-order. The control unit 11 then determines whether the sales price of the products to be pre-ordered is equal to or exceeds the minimum sales price. If the sales price of the products to be pre-ordered is equal to or exceeds the minimum sales price, the process proceeds to step S102.

Step S102: The control unit 11 determines the product delivery method.

Any method can be used for the process related to determining the product receiving method. For example, any user interface can be used for this process. Figure 7 is a diagram showing an example of such a user interface 110. Such a user interface 110 may be displayed, for example, by an app on the terminal device 20. The user interface 110 includes a receiving information input menu 111, a product list 112, price information 113, and a confirm button 114. The receiving information input menu 111 is an object for determining the product receiving method. When the receiving information input menu 111 is selected, the receiving method specification dialog 115 shown in Figure 8 is displayed. In other words, the receiving information input menu 111 specifies the receiving date and time and the receiving location. The product list 112 includes the name, image, purchase quantity, and price information of the product selected in the user interface 100. The price information 113 includes the total price, base price, consumption tax, and deposit information for the product to be pre-ordered. If the user presses the decision button 114 after entering the receipt information, the control unit 11 will decide the product receipt method.

The deposit amount may be part of the total price of the product to be pre-ordered. For example, if a cancellation fee is incurred, the deposit may be applied to the cancellation fee. In other words, if a cancellation fee is incurred, the control unit 11 may execute a process to apply the deposit to the cancellation fee. By doing so, if a cancellation fee is incurred, the cancellation fee can be collected without requiring the user to perform additional billing processing or billing operations. The deposit amount may be the total price of the product to be pre-ordered. The deposit amount may also be free. If a cancellation fee is incurred when the deposit amount is free, the cancellation fee may be collected based on the credit limit. In other words, if a cancellation fee is incurred, the control unit 11 may execute a process related to the cancellation fee based on the credit limit. The credit limit may include a credit limit for a credit card, a credit limit for two-dimensional code payment, a credit limit for electronic money, a credit limit for virtual currency, a credit limit for a specified point, a credit limit for a debit card, a credit limit for online payment, a credit limit for biometric payment, etc. By doing this, if a cancellation fee is incurred, the cancellation fee can be collected from the user without any additional billing process.

The pickup method specification dialog 115 includes a pickup location selection field 116 and a pickup date and time selection field 117. In the pickup method specification dialog 115 of FIG. 8, a locker named "Haneda Airport Terminal 3, Locker A" is selected as the pickup location. The pickup date and time selection field 118 displays the following selectable times: October 1st, 10:00-15:30, 16:00-9:30 the next day; October 2nd, 16:00-9:30 the next day; and October 3rd, 10:00-15:30, 16:00-9:30 the next day. The user can select the pickup location and time based on the pickup method specification dialog 115. The control unit 11 may also allow in-person pickup to be selected depending on the type and size of the pre-ordered item and the availability of lockers. This improves user convenience.

Step S103: The control unit 11 notifies the receiving code.

Any method can be used for the process related to the notification of the pickup code. For example, any user interface can be used for this process. Figure 9 is a diagram showing an example of such a user interface 120. Such a user interface 120 may be displayed, for example, by an app on the terminal device 20. The user interface 120 includes a pickup code 121 and a payment button 122. The pickup code 121 may be, for example, a two-dimensional code such as a QR code (registered trademark), a barcode, etc. The pickup code 121 may also be a character string including at least one of letters, numbers, and symbols. When the pickup code is notified, the pickup location specified in the product pickup method is secured. The payment button 122 is a button for proceeding to the deposit payment process, which will be described later. As will be described later, the deposit payment process must be completed within a specified time after the notification of the pickup code. The control unit 11 may also notify the deadline for the deposit payment process. Any method can be used to notify the deadline for the deposit payment process. For example, as shown in FIG. 9, information about the deadline for deposit payment processing may be displayed as "Please confirm your order within 30 minutes. If 30 minutes have passed, your order will be automatically canceled." Alternatively, as shown in FIG. 10, date and time information 123 of the deadline for deposit payment processing may be displayed. By displaying date and time information 123, the exact deadline (in the example of FIG. 10, the payment deadline is 18:43 on June 20, 2024) can be ascertained even if the user interface 120 is not displayed in real time due to communication delays, etc.

Step S104: The control unit 11 executes the deposit payment process.

Any method can be used for the deposit payment process. For example, any user interface can be used for this process. FIG. 11 is a diagram illustrating an example of such a user interface 130. The user interface 130 may be displayed, for example, by an app on the terminal device 20. The user interface 130 includes deposit amount information 131 and a passcode input object 132. The deposit amount information 131 includes the deposit amount, the exchange rate, and the payment method. The passcode input object 132 includes a passcode for executing the payment and a numeric keypad selectable by the user. If the correct passcode is entered, the deposit payment is executed. FIG. 12 illustrates an example of a user interface 140 indicating that the payment has been successful. The user can understand that the payment has been successful from the user interface 140. Note that if the deposit amount is free, the deposit payment process may be the process of securing the credit limit described above. As a result, if a cancellation fee is incurred when the deposit amount is free, the cancellation fee is collected based on the credit limit.

In this way, in this embodiment, when the product to be pre-ordered has been decided, the control unit 11 notifies the terminal device 20 of the pickup code before the deposit payment process. By following this order, a pickup location is secured and the pickup code can be received at that pickup location before processes that require a certain amount of time, such as the deposit payment process, are carried out. This allows the deposit payment process to be carried out without rushing, improving user convenience.

The payment of the deposit may be limited to within a specified time (here, within 30 minutes) after the receipt code is notified. Furthermore, if the deposit is not paid, the pre-order may be canceled. In this case, the reservation of the pickup location specified in the product receipt method is canceled. This makes it possible to prevent unnecessary locker reservations over long periods of time.

Next, with reference to Figure 13, we will explain the operation of the purchase confirmation process of the information processing device 10 according to this embodiment.

Step S201: The control unit 11 of the information processing device 10 obtains the number of items that can be procured for the product that the user has pre-ordered.

Any method can be used to obtain the number of items that can be procured. For example, the control unit 11 may obtain information about the number of items that can be procured by receiving, via the communication unit 15, information on input operations made to the terminal of an employee who checks product inventory and makes the arrangements. Alternatively, the control unit 11 may obtain information about the number of items that can be procured by receiving, via the input unit 13, input operations made to the terminal of an employee.

Step S202: The control unit 11 determines whether the number of items that can be procured is one or more. If the number of items that can be procured is one or more, the process proceeds to step S203. If the number of items that can be procured is zero, the process proceeds to step S208.

Step S203: The control unit 11 determines whether the sales price based on the number of items that can be procured is equal to or greater than the minimum sales price. The minimum sales price is, for example, 5,000 yen, but is not limited to this. If the sales price based on the number of items that can be procured is equal to or greater than the minimum sales price, the process proceeds to step S204. If the sales price based on the number of items that can be procured is not equal to or greater than the minimum sales price, the process proceeds to step S208.

Step S204: The control unit 11 determines whether the number of items that can be procured is less than the number of items pre-ordered by the user. If the number of items that can be procured is less than the number of items pre-ordered by the user, the process proceeds to step S205. If the number of items that can be procured is not less than the number of items pre-ordered by the user, the process proceeds to step S207.

Step S205: The control unit 11 inquires of the user about their intention to purchase.

Any method can be used to inquire about the user's intention to purchase. For example, the control unit 11 may send an inquiry message regarding the intention to purchase (hereinafter also referred to as an inquiry message) to the terminal device 20 via the communication unit 15. The inquiry message includes information that the number of products available for purchase is less than the number of products pre-ordered by the user. The inquiry message may also include information on the total cost of purchasing the number of products available for purchase. Based on the inquiry message, the user can decide whether to purchase. The control unit 21 of the terminal device 20 accepts input of information regarding the user's intention to purchase via, for example, the input unit 23. Here, the information regarding the intention to purchase is remaining quantity purchase information or purchase cancellation information. The remaining quantity purchase information is information indicating that the user intends to purchase the available product. On the other hand, the purchase cancellation information is information indicating that the user does not intend to purchase the available product. The control unit 21 returns the information regarding the intention to purchase to the information processing device 10 via the communication unit 25.

Step S206: The control unit 11 determines whether the user intends to purchase. That is, if the information regarding purchase intention is remaining quantity purchase information, the control unit 11 determines that the user intends to purchase. On the other hand, if the information regarding purchase intention is purchase cancellation information, the control unit 11 determines that the user does not intend to purchase. If the user intends to purchase, the process proceeds to step S207. If the user does not intend to purchase, the process proceeds to step S208.

Step S207: The control unit 11 executes the purchase confirmation process. Specifically, if it is determined in step S206 that the user has an intention to purchase, the control unit 11 transmits remaining purchase information to the terminal device 20 and executes the purchase confirmation process. The remaining purchase information includes the number of items that can be procured. In other words, in this case, the control unit 11 executes the purchase confirmation process for one pre-ordered item or at least some of the multiple items. On the other hand, if the control unit 11 determines in step S204 that the number of items that can be procured is not less than the number of items pre-ordered by the user, it executes the purchase confirmation process for all of the at least one pre-ordered item. In other words, executing the purchase confirmation process for one pre-ordered item or at least some of the multiple items means, if there are multiple pre-ordered items, executing the purchase confirmation process for all or some of those items. Furthermore, if there is only one pre-ordered item, it means executing the purchase confirmation process for that one item.

Here, in the purchase confirmation process, if it is confirmed that some of the multiple pre-ordered products will be purchased, a refund process may be executed for part of the paid deposit. In other words, the control unit 11 may execute a refund process for the change in the deposit in the purchase confirmation process. The above-mentioned inquiry message may also include information related to the refund process. The information related to the refund process may include the refund amount, allowing the user to confirm the refund amount. It is also possible to execute a payment process based on the paid deposit amount at the time of the payment process in step S305 described below, without refunding the change in the deposit.

Step S208: The control unit 11 executes the purchase cancellation process. Specifically, the control unit 11 sends a message regarding the purchase cancellation (hereinafter also referred to as a cancellation message) to the terminal device 20 via the communication unit 15. The control unit 21 of the terminal device 20 displays the cancellation message. In this way, the control unit 11 confirms the cancellation of the purchase procedure for the product related to the pre-order. This allows the user to reliably understand that the product related to the pre-order has been canceled.

If, in step S206, the user has no intention of purchasing and a purchase cancellation process is performed, the control unit 11 may execute a stock return process. Stock return process is a process in which a product that was once reserved for sale to a user who pre-ordered the product is treated as having been canceled. This allows the product that was once reserved to be used when selling to another user.

(Operation of the locker control device)
Next, with reference to FIG. 14, the operation of the locker control device 30 according to this embodiment for receiving merchandise will be described.

Step S301: The control unit 31 of the locker control device 30 acquires the receipt code.

Any method can be used to obtain the receipt code. For example, the control unit 31
The control unit 31 may acquire the receipt code by receiving a two-dimensional code related to the receipt code via the input unit 33. Alternatively, the control unit 31 may acquire the receipt code by receiving an input operation related to the receipt code by the user via the input unit 33. Alternatively, the control unit 31 may acquire the receipt code from the terminal device 20 via the communication unit 35, for example.

Step S302: The control unit 31 acquires passport information. The passport information includes basic information and landing permission information. The basic information includes name, nationality, date of birth, passport number, and facial photograph. The landing permission information includes employment status and date of landing.

Any method can be used to acquire the passport information. For example, the control unit 31 may acquire the passport information using the input unit 33. Specifically, the control unit 31 may acquire the passport information by scanning and reading the passport information using the input unit 33.

Step S303: The control unit 31 executes identity authentication processing.

The control unit 31 acquires a facial image by photographing the user standing in front of the locker using the input unit 33. The control unit 31 performs identity authentication based on the user's facial image contained in the passport information and the captured facial image. This prevents acts such as purchasing duty-free goods by impersonating the user. If the identity authentication process is successful, the process proceeds to step S304. If the identity authentication process is not successful, the process proceeds to step S307.

Step S304: The control unit 31 executes a process to determine whether the period of stay is within the period based on the landing permission information. If the period of stay is within the period of stay, the process proceeds to step S305. If the period of stay is not within the period of stay, the process proceeds to step S307.

Step S305: The control unit 31 executes payment processing for the tax-free sale. Specifically, the control unit 31 executes payment processing for the remaining amount minus the deposit amount.

Any method can be used for the payment process related to duty-free sales. For example, the control unit 31 may execute the payment process by communicating with the terminal device 20. Alternatively, the control unit 31 may execute the payment process by communicating with the information processing device 10 and the terminal device 20.

Step S306: The control unit 31 unlocks the locker, allowing the user to collect the item stored in the locker.

Step S307: If the identity authentication process is not successful in step S303, or if the user's residence period is not within the period in step S304, the control unit 31 stops the tax-free sales procedure. In this case, the control unit 31 may, for example, proceed with the sale without tax exemption. In other words, the control unit 31 may execute the payment process for an amount that does not qualify for tax exemption. When the payment process is complete, the control unit 31 unlocks the locker. This allows the user to collect the product stored in the locker.

As described above, the information processing device 10 according to this embodiment obtains the number of items that can be procured from among multiple items pre-ordered by a user who wishes to purchase duty-free goods. Then, based on the sales price based on the number of items that can be procured and the user's purchase intention, the information processing device 10 executes a purchase confirmation process or a purchase cancellation process for one item pre-ordered by the user, or at least some of the multiple items.

This configuration allows a user to confirm or cancel the purchase of one product or at least some of the products that have been pre-purchased by the user. Therefore, even if there is a limit to the number of products that can be procured, appropriate measures can be taken, such as allowing the purchase of some of the products, thereby improving the technology related to non-face-to-face duty-free sales.

Furthermore, with the configuration of this embodiment, the number of items that can be procured and the minimum sales price are determined after the pre-order, so inventory management is not necessarily required at the time of pre-order. This also improves the technology related to non-face-to-face duty-free sales in terms of simplified product management.

While the present disclosure has been described based on various drawings and examples, it should be noted that those skilled in the art may make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included within the scope of the present disclosure. For example, the functions included in each component or step may be rearranged so as not to result in logical inconsistencies, and multiple components or steps may be combined or divided into one.

For example, in step S102 described above, the control unit 11 may present suggestion information based on the total price of the products to be pre-ordered. For example, when multiple orders are made, the suggestion information may rearrange the order of the products in descending order of price. For example, if three orders for 100,000 yen, 200,000 yen, and 300,000 yen are made in that order, the three orders may be rearranged to show that the orders are for 300,000 yen, 200,000 yen, and 100,000 yen. This allows higher-price orders to be prioritized and the tax-free benefits to be fully enjoyed. Furthermore, for example, the suggestion information may include a suggestion to pick up at least some of the products in person. For example, when the price of the products is above a certain level, the suggestion information may include a suggestion to pick up the products in person. This may improve user convenience, for example by encouraging in-person pick-up of high-priced products.

The control unit 11 may also present suggested information based on locker availability information in addition to the total price of the items to be pre-ordered. In this case, for example, the suggested information may include a suggestion to divide the product pickup location into multiple lockers. This may improve user convenience, for example, by allowing the items to be appropriately divided into multiple lockers depending on the total price, etc., and the items to be picked up from each locker. The control unit 11 may also present suggested information based on the size of the items to be pre-ordered. This may improve user convenience, for example, by allowing the items to be appropriately divided into multiple lockers depending on the size, etc., and the items to be picked up from each locker. Alternatively, if the size of the item is above a certain level, the suggested information may include a suggestion to pick up the item in person. For example, the control unit 11 may present suggested information based on the type of item to be pre-ordered. For example, the type of item may include general items and consumable items. In this case, the suggested information may include a suggestion to divide the product pickup location into multiple lockers depending on the type of item. If products are divided into multiple lockers, only one pickup code may be notified, or a pickup code for each locker may be notified.

For example, in step S201 described above, the control unit 11 of the information processing device 10 obtains the number of items available for purchase for the item pre-ordered by the user, and performs the determination process regarding the number of items available for purchase in steps S202 and S203. However, this is not limited to this. For example, if it is known that a certain item is available in large quantities, the control unit 11 may execute the purchase confirmation process without performing steps S201 to S206. A flag may be attached to the item in large quantities. For example, the storage unit 12 of the information processing device 10 may store flag information for items in large quantities. Before step S201, the control unit 11 may refer to the flag information stored in the storage unit 12 and determine whether the item pre-ordered by the user is flagged. If a flag is attached, the control unit 11 may proceed to step S207 and execute the purchase confirmation process. On the other hand, if a flag is not attached, the control unit 11 may proceed to step S201.

For example, in step S203 described above, the control unit 11 determines whether the sales price based on the number of items that can be arranged is equal to or greater than the minimum sales price, but this is not limited to this. For example, the control unit 11 may omit this step. That is, if the number of items that can be arranged in step S202 is one or more, the process may proceed to step S204. In other words, the control unit 11 may execute a purchase confirmation process or a purchase cancellation process for at least some of the at least one item that the user has pre-ordered, based on the sales price based on the number of items that can be arranged and the user's purchase intention.

Furthermore, for example, in the above-described embodiment, an embodiment is also possible in which the configuration and operation of the information processing device 10 are distributed among multiple computers that can communicate with each other. Furthermore, for example, an embodiment is also possible in which some or all of the components of the information processing device 10 are provided in at least one of the terminal device 20 and the locker control device 30.

1 System 10 Information processing device 11 Control unit 12 Memory unit 13 Input unit 14 Output unit 15 Communication unit 20 Terminal device 21 Control unit 22 Memory unit 23 Input unit 24 Output unit 25 Communication unit 30 Locker control device 31 Control unit 32 Memory unit 33 Input unit 34 Output unit 35 Communication unit 40 Network 100 User interface 101 Product list 102 Order button 110 User interface 111 Receipt information input menu 112 Product list 113 Price information 114 Decision button 115 Receipt method designation dialog 116 Selection field 117 Selection field 120 User interface 121 Receipt code 122 Payment button 123 Date and time information 130 User interface 131 Price information 132 Passcode input object 140 User interface

Claims (15)

An information processing device including a control unit,
The control unit
In the pre-order process,
Based on input from the terminal device, the user determines the product to be pre-purchased and the method of receiving the product;
When the product to be reserved is decided, a receipt code is notified to the terminal device before the deposit payment process;
During the purchase confirmation process,
Obtain the number of items that can be procured from at least one item that the user has pre-ordered;
Comparing the sales price based on the number of products that can be procured with the minimum sales price,
If the sales amount is equal to or exceeds the minimum sales amount and the number of items that can be arranged is less than the number of items pre-purchased by the user, the information processing device queries a terminal device regarding the user's intention to purchase the number of items that can be arranged, and executes a purchase confirmation process or a purchase cancellation process for one item that the user pre-purchased, or at least some of the multiple items, based on the user's intention to purchase received from the terminal device. 2. The information processing device according to claim 1 ,
If the sales amount based on the number of products that can be procured is less than the minimum sales amount, the information processing device confirms the purchase cancellation process and transmits a message regarding the purchase cancellation to the terminal device. 2. The information processing device according to claim 1 ,
The control unit notifies the information processing device of a deadline for processing the deposit payment. 2. The information processing device according to claim 1 ,
An information processing device, wherein the deposit amount is the total price of the product to be pre-purchased. 2. The information processing device according to claim 1 ,
An information processing device, wherein the deposit amount is a part of the total price of the product to be pre-purchased. 2. The information processing device according to claim 1 ,
The amount of the deposit is free. 6. The information processing device according to claim 4 ,
The control unit executes a process of applying the deposit to a cancellation fee if a cancellation fee is incurred. 2. The information processing device according to claim 1,
The control unit presents suggestion information based on a total price of the product to be pre-ordered. 9. The information processing device according to claim 8 ,
The control unit further presents suggested information regarding a locker to be used as a location for receiving the product based on locker availability information. 9. The information processing device according to claim 8 ,
The control unit further presents suggested information based on the type of product to be pre-ordered. The information processing device according to claim 10 ,
The information processing device, wherein the types of the products include general products and consumable products. 10. The information processing device according to claim 9 ,
The information processing device, wherein the suggested information includes a suggestion to divide the product receiving location into multiple lockers. The information processing device according to claim 11 ,
The information processing device, wherein the suggested information includes a suggestion to divide the product receiving location into multiple lockers according to the type of product. A method executed by an information processing device,
In the pre-order process,
A step of determining a product to be pre-purchased by the user and a method of receiving the product based on an input from the terminal device;
When the product to be pre-purchased is determined, a step of notifying the terminal device of a receiving code before processing the deposit payment is included;
During the purchase confirmation process,
A step of acquiring the number of items that can be procured from at least one item that the user has pre-ordered;
a step of comparing a sales price based on the number of products that can be procured with a minimum sales price;
If the sales amount is equal to or greater than a minimum sales amount and the number of products that can be procured is less than the number of products that the user has pre-purchased, a step of inquiring of a terminal device as to whether the user intends to purchase the number of products that can be procured, and executing a purchase confirmation process or a purchase cancellation process for one product or at least some of the products that the user has pre-purchased based on the user's purchase intention received from the terminal device;
A method comprising: On the computer,
determining a product to be pre-purchased by the user and a method of receiving the product based on input from the terminal device;
When the product to be pre-purchased is decided, a receipt code is notified to the terminal device before the deposit payment process;
Obtaining the number of items that can be procured from at least one item that the user has pre-ordered;
comparing the sales price based on the number of products that can be procured with a minimum sales price;
If the sales amount is equal to or greater than the minimum sales amount and the number of products that can be arranged is less than the number of products that the user has pre-purchased, inquire of a terminal device as to whether the user intends to purchase the number of products that can be arranged, and execute a purchase confirmation process or a purchase cancellation process for one product or at least some of the products that the user has pre-purchased, based on the user's purchase intention received from the terminal device;
A program that executes the following.