JP7680755B2 - Information processing device, information processing method, and program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a program.

There have been human resource development support systems that assess users' skills and support human resource development based on the assessment results (see, for example, Patent Document 1).

JP 2004-246507 A

However, conventional human resource development support systems were designed for participants who wanted to improve their skills, and did not develop instructors who could provide training to participants from a range of training themes.

The present invention was made in light of this situation, and aims to support instructor candidates who aim to be instructors for training on a specific theme among multiple themes, so that they can take the stage as instructors for the training on that specific theme.

In order to achieve the above object, an information processing device according to an embodiment of the present invention comprises:
a presentation availability determination means for determining whether a lecturer candidate for human resource development, in a case where the human resource development is carried out by attending training on one or more themes, is able to present as a lecturer for a training on a specific theme among the one or more themes, based on a predetermined method;
a problem solution generating means for setting a problem for enabling the lecture candidate to take the stage when the lecture candidate is determined to be unable to take the stage and generating a solution to the problem;
Equipped with.
An information processing method and a program corresponding to the information processing device according to one aspect of the present invention are also provided as an information processing method and a program according to one aspect of the present invention.

According to the present invention, it is possible to support a lecturer candidate who aims to be a lecturer for a training session on a specific theme among multiple themes, so that he or she can give a talk as a lecturer for the training session on the specific theme.

1 shows an overall configuration of an information processing system including a server as an embodiment of an information processing device of the present invention. 2 is a block diagram showing a hardware configuration of a server in the information processing system of FIG. 1 . 3 is a functional block diagram showing the functional configuration of a server having the hardware configuration of FIG. 2. FIG. 13 is a diagram showing an example of an evaluation result of the skills of individual users associated with the evaluation indexes of business skills. This figure shows an example of a criteria table stored in the servers of Figures 2 and 3, in which the first criteria (thresholds) required as a minimum instructor for the target topic and the second criteria (thresholds) required for an instructor for the topic are set. FIG. 4 is a diagram showing an example of a story sheet stored in the server of FIGS. 2 and 3. 4 is a flowchart showing the operation of the server of FIG. 2 and FIG. 3; FIG. 13 is a diagram showing an example of a criteria table in which criteria required for taking the stage in [greeting training] are set.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
FIG. 1 shows the overall configuration of an information processing system according to an embodiment of the present invention.
The information processing system 1 shown in FIG. 1 is configured by connecting a server 10 and n (n is any integer value equal to or greater than 1) instructor candidate terminals 20-1 to 20-n with each other via a predetermined network NW such as the Internet.
In the following description, when there is no need to distinguish between the instructor candidate terminals 20-1 to 20-n, they will be collectively referred to as the "instructor candidate terminal 20."
In the following, instructors who have taken the instructor test and met certain standards to become instructors and who wish to become instructors for a specific training topic, or candidates who are not instructors but are currently undergoing instructor training, will be referred to as "instructor candidates."

The instructor candidate terminal 20 is an information processing device managed for each instructor candidate, and includes, for example, a tablet terminal, a smartphone, a personal computer, etc.
The server 10 is managed by the service provider and executes various processes while controlling the operations of the instructor candidate terminals 20-1 through 20-n.

The service provider implements human resource development services by having employees participate in training courses as trainees upon application from companies, and by providing online training, etc. The service provider also tests the trainees to check their level of understanding and mastery of the content of the courses and online training they have attended, evaluates the results of the tests, and provides future advice, etc. to the trainees.
Furthermore, based on the test results of multiple employees (participants) belonging to a company or department within the company, the service provider will support the growth of the company or department, etc., and present optimal solutions for future growth, enabling them to contribute to the development of society.

In addition, the service provider will implement a human resource development service to train instructors who will give lectures to participants in training sessions.
In this human resource development service, instructor candidates select the desired instructor training from one or more training themes and take the training. In this human resource development service, the instructor candidates also have the aspect of being trainees. This allows them to acquire skills as instructors.
Although instructor candidates can acquire the skills to become instructors by attending instructor training, it is not possible to determine whether or not they will be able to speak at training sessions on specific topics.

Therefore, the service provider provides a service that determines whether a lecturer candidate is able to speak at a training session on a specific topic.
Specifically, when the specified human resource development is provided by taking training courses on one or more themes, the service provider acquires, as information on the instructor candidate for the human resource development, a story sheet 31 (see Figure 6) created by the instructor candidate and a demonstration video filmed of the instructor candidate's demonstration in a mock training course.
Then, based on the story sheet 31 and the demonstration video written by the instructor candidate, the service provider judges whether the instructor candidate is available to appear as an instructor for a training session on a specific theme among one or more themes.
The service provider sets a task for a lecturer candidate who has been determined to be unable to speak to enable him/her to speak, generates a solution to the task, and presents the solution to the lecturer candidate.
This makes it possible to support a lecturer candidate who is aiming to be a lecturer for a training session on a specific theme among multiple themes, so that he or she can take the stage as a lecturer for the training session on that specific theme.

Here, the diagnostic test for basic business skills (hereinafter simply referred to as the "test") included in the human resource development service implemented by this service provider will be described.
In this embodiment, the server 10 cooperates with the instructor candidate terminal 20 to conduct the test as follows.
That is, the server 10 first transmits one or more questions from among a plurality of questions pre-stored in the server 10 to the instructor candidate terminal 20, and receives the answers input by the students to each of the one or more questions.

The test will be administered by the service provider. The questions in the test are intended to assess the basic business skills (business fundamentals) of the participants, including the instructor candidates, and will be set by the service provider for one or more business skills to be assessed and for one or more themes for each skill. Business fundamentals refer to skills or abilities that are useful in working as a member of society.

Explain the relationship between skills and themes for evaluating fundamental business skills.
A total of i skills (i is any integer value equal to or greater than 1) are defined, and j themes (j is any integer value equal to or greater than 1, independent of i) are defined for each of the one or more skills.
Note that the theme referred to here is different from the training theme of the instructor training that the instructor candidates will later take.
The test will include questions on each topic related to that topic.

The instructor candidate terminal 20 receives the test transmitted by the server 10. Then, the instructor candidate operates the instructor candidate terminal 20 to input answers to each of the multiple questions that make up the test.
The instructor candidate terminal 20 transmits the test answers (a collection of answers for each question) entered by the instructor candidate to the server 10 .

The server 10 sequentially acquires and grades the test answers each time they are sent from each of the instructor candidate terminals 20-1 through 20-n. The server 10 also normalizes the grading results for each item, and stores and manages them as scores for each instructor candidate.

The server 10 sets and stores extraction conditions for extracting scores of a predetermined population from the scores managed for each instructor candidate.
The specified population is not particularly limited, and various types of populations can be used, such as a group of instructor candidates who have one or more specified pieces of attribute information matching the various attribute information related to the instructor candidates, or a group of instructor candidates whose scores fall within a certain range.
It is assumed that the server 10 manages, for each instructor candidate, a score indicating the grading result, in association with various attribute information of the instructor candidate.
In this case, the extraction conditions for extracting the scores of a predetermined population may be, for example, the same age, the same sex, the score value, the score range, etc.

The server 10 extracts the score of a specific instructor candidate and the score of a specific population that includes the specific instructor candidate, and compares the two scores.
Specifically, for example, the score of the specific instructor candidate can be compared with the average, maximum, or minimum score of a specific population that includes the specific instructor candidate.

The server 10 also displays a graph plotting the score of the specified instructor candidate and the score of a specified population that includes the specified instructor candidate on the screen of the instructor candidate terminal 20 of the specified instructor candidate.

This allows the instructor candidate to easily visually see the degree of growth of the instructor candidate's current skills compared to their past skills and the effectiveness of their training as an instructor from the distribution of the instructor candidate's own score values for each theme of each skill and the score values of a specified population that includes the instructor candidate, on the graph displayed on the screen of the instructor candidate terminal 20.

Figure 2 is a block diagram showing the hardware configuration of a server in the information processing system 1 of Figure 1.

The server 10 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a bus 104, an input/output interface 105, an output unit 106, an input unit 107, a memory unit 108, a communication unit 109, and a drive 110.

The CPU 101 executes various processes according to a program recorded in the ROM 102 or a program loaded from the storage unit 108 to the RAM 103 .
The RAM 103 also stores data and the like necessary for the CPU 101 to execute various processes.

The CPU 101, ROM 102, and RAM 103 are interconnected via a bus 104. An input/output interface 105 is also connected to this bus 104. An output unit 106, an input unit 107, a memory unit 108, a communication unit 109, and a drive 110 are connected to the input/output interface 105.

The output unit 106 is composed of a display, a speaker, etc., and outputs various information as images and sounds.
The input unit 107 is composed of a keyboard, a mouse, etc., and is used to input various information.

The storage unit 108 is configured with a hard disk, a dynamic random access memory (DRAM), etc., and stores various data.
The communication unit 109 communicates with other devices (the instructor candidate terminal 20 in the example of FIG. 1) via a network NW including the Internet.

Removable media 111, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 110. A program read from the removable media 111 by the drive 110 is installed in the storage unit 108 as necessary.
Further, the removable medium 111 can store various data stored in the storage unit 108 in the same manner as the storage unit 108 .

FIG. 3 is a functional block diagram showing the functional configuration of the server in the information processing system of FIG.
As shown in FIG. 3, a DB 141 and a problem-solving model 142 are provided in one area of the storage unit 108 (FIG. 2) of the server 10.
DB141 stores, as information on a trainer candidate for human resource development when training for improving basic business skills is provided by taking training courses on one or more themes, a story sheet 31 (see FIG. 6) created by the trainer candidate, a demonstration video (demonstration data including audio and video) showing the trainer candidate's demonstration of a mock training course, and a criteria table 30 (see FIG. 5) previously set for each of one or more themes.
Specifically, a story sheet 31 created by the instructor candidate and a demonstration video of the instructor candidate demonstrating a mock training session are stored in DB 141 in correspondence with the service user ID.
DB141 also stores data including a group of information that corresponds to predetermined standards that a lecturer must meet for each training theme (see criteria table 30 in FIG. 5), the results of judging whether or not a lecture can be given based on the predetermined standards, the achievement rate for each item, items that do not meet the standards as a result of the judgment on whether or not a lecture can be given, and items for each training session and tasks related to each item. Details of criteria table 30 will be described in detail in the explanation of FIG. 5.
In addition, DB141 stores information about the trainees, including instructor candidates, and logs (hereinafter referred to as "test logs") of the trainees' track record in the training they have taken to date and the results of their business fundamentals diagnostic tests.

The information about participants is, for example, information about employees working at a company who take training courses held by a service provider in order to improve their own skills, and includes information about the company and industry to which the participant belongs, as well as information about potential instructors.

The instructor candidate information includes attributes of the individual instructor candidate, such as age and gender. In addition, the instructor candidate information also includes career history. The career history is, for example, multiple types of experience of the instructor candidate, such as work experience, industry experience, and learning experience. In addition, the instructor candidate information stored in DB141 includes, for example, the score of the instructor candidate on the most recent test (current score (see, for example, the example in Figure 4)).

In instructor training, the instructor candidate can take training from the training themes in the skill-specific training theme list. Multiple training themes are stored. Training includes, for example, training sessions and seminars where training programs are implemented, and multiple instructor candidates can participate in multiple training sessions. Each of the multiple training sessions corresponds to one or more training themes.

DB141 also stores information about tests conducted by the service provider. The information about the tests includes, for example, pairs of one or more test questions and the correct answers to each question, the test results of individual trainees including instructor candidates (scores for each skill item) and their overall evaluation of basic business skills (scores for each skill), questionnaires given to companies using the training service and trainees, responses to the questionnaires, the number of companies using the training, the number of trainees, the number of companies that have started hierarchical training, the number of trainees by training theme and hierarchical level, the lead time required for decision-making before introducing training, and human resource development log information including the number of registered service user IDs.

The score is a numerical value (from "1" to "5") that evaluates the score for each test item, for example, on a 5-point scale, and a total numerical value for each skill is also stored. If there are 5 items for each skill, the maximum score for each skill is 25 points, and the student's evaluation for each skill is shown by the total score of each individual skill item.

DB141 stores information on companies to which instructor candidates and trainees belong (company size (number of people), organizational structure (hierarchy, etc.), department and division allocation, etc.). DB141 also stores information on each employee (trainee) at the company (e.g., employee name, age, date of joining the company, years of employment, organizational position, job title, etc.) linked to the employee's personal identification information, such as employee number.
The examination logs from one year ago or several years ago shown above are merely examples, and past results from three years ago will suffice.

The problem-solving model 142 is an AI model that outputs a solution to a problem by inputting a problem, and is trained by the learning unit 126 using a learning method such as machine learning or deep learning, thereby deriving a more effective solution to the problem. AI is an abbreviation for Artificial Intelligence.

In the CPU 101 of the server 10 (see FIG. 2), when the process of determining whether a lecture candidate can take the stage is executed, the lecture candidate information acquisition unit 121, the presentation eligibility determination unit 122, the display control unit 123, the problem-solution generation unit 124, the effort record acquisition unit 125, and the learning unit 126 function as shown in FIG. 3.

The instructor candidate information acquisition unit 121 acquires information on the instructor candidates for human resource development when the specified human resource development is carried out by taking training courses on one or more themes, such as personal attribute information of the instructor candidates (age, personality, occupation, career history, department and position in the company, etc.), a story sheet 31 (see Figure 6) created by the instructor candidate, and a demonstration video showing the instructor candidate's demonstration of a mock training course.
Specifically, the instructor candidate information acquisition unit 121 receives a story sheet 31 or a demonstration video transmitted from the instructor candidate terminal 20, and stores it in DB 141 in association with the service user ID of the instructor candidate of the instructor candidate terminal 20 that transmitted it.
When executing the on-stage availability determination process, the lecturer candidate information acquisition unit 121 reads out the story sheet 31 and the demonstration video from the DB 141 and outputs them to the on-stage availability determination unit 122. When executing the process in real time in response to a request from the lecturer candidate terminal 20, the lecturer candidate information acquisition unit 121 may output the story sheet 31 and the demonstration video received from the lecturer candidate terminal 20 to the on-stage availability determination unit 122.

In addition, the instructor candidate information acquiring unit 121 acquires the current evaluation value (current score) of the subject's basic business skills as a current evaluation value.
Specifically, information indicating the business fundamentals of one or more employees and instructor candidates belonging to the company organization is acquired via the instructor candidate terminal 20 and stored as a current score in the DB 141, so the instructor candidate information acquisition unit 121 reads the current score from the DB 141 and acquires it as a current evaluation value. The information indicating the business fundamentals is, for example, a test score for each theme for evaluating skills for measuring the business fundamentals (e.g., evaluation elements such as business knowledge, communication, planning control, and thinking in FIG. 4 ).
The instructor candidate information acquisition unit 121 creates questions for each theme item, which the examinee (in this case, the instructor candidate) answers by operating the instructor candidate terminal 20, from among the questions for skill evaluation of the examinee (the instructor candidate) stored in advance in the DB 141. A collection of questions and answers for each theme of each business fundamentals skill created in this way is the test.

The instructor candidate information acquisition unit 121 displays the test on the instructor candidate terminal 20 via the communication unit 109, thereby giving the test to the examinee (instructor candidate).
The examinee (instructor candidate) operates the instructor candidate terminal 20 to input answers (answers for each question) to the test questions set by the instructor candidate information acquisition unit 121. The answers input by the examinee (instructor candidate) are transmitted from the instructor candidate terminal 20 to the server 10.

The instructor candidate information acquisition unit 121 acquires the test answers (a collection of answers for each question) sent from the instructor candidate terminal 20 via the communication unit 109 .
The instructor candidate information acquiring unit 121 grades the acquired test answers for each question based on a predetermined grading standard.
The instructor candidate information acquisition unit 121 normalizes the scoring results for each question for each theme of each skill (scores them on a 5-point scale), and stores and manages the scores in DB 141 as evaluation results by linking them to the item names of each theme, and also stores them as part of the instructor candidate information.

The instructor candidate information acquisition unit 121 acquires the score of a specific instructor candidate and the score of a specific population including the specific instructor candidate from the scores of one or more instructor candidates managed in DB141 in response to an evaluation presentation request (tabulation instruction) from the instructor candidate terminal 20 of the specific instructor candidate, and outputs them to the display control unit 123. Note that the specific instructor candidate may be referred to as the first instructor candidate.

The predetermined population is extracted according to predetermined extraction conditions that are stored in advance in DB141. Specifically, for example, a population can be extracted with predetermined extraction conditions being any combination of the same age, the same sex, or any number (including 1) of the past scores of a predetermined instructor candidate.

The presentation availability determination unit 122 determines whether or not a lecturer can present a lecture as a lecturer of a specific theme among one or more themes, based on the story sheet 31 and the demonstration video.
Specifically, the presentation eligibility determination unit 122 reads out from DB 141 a story sheet 31 and a demonstration video associated with the service user ID of the instructor candidate who has conducted the mock training, and analyzes the story sheet 31 and the demonstration video using AI to determine whether the instructor is eligible to present as a lecturer on a specific theme among one or more themes.

The speaking eligibility determination unit 122 includes, as AI analysis functions, a standard achievement measurement unit 131, an index acquisition unit 132, and a speaking eligibility determination unit 133.
The standard achievement measurement unit 131 measures whether or not the content and expression meet the respective predetermined standards for one or more items related to the training content and for one or more items related to the expression, based on the story sheet and the demonstration video.
Specifically, if the training on a specific theme is, for example, "greeting training," the standard achievement measurement unit 131 reads from DB 141 a story sheet 31 for the "greeting training" created by the instructor candidate, a demonstration video of the instructor candidate's mock training of the "greeting training," and a standard table 30 for the "greeting training," and measures whether the content of the demonstration video recorded in the mock training meets the standards set forth in the standard table 30.
More specifically, at each point in the flow of story sheet 31 (the beginning of the training, the middle of the training, the end of the training, etc.), AI judges from the demonstration video whether the content and key points of the story sheet 31 have been conveyed to the participants (whether or not the elements to be conveyed are included).

The index acquisition unit 132 acquires an index (achievement target) showing the possibility of speaking on a specific theme (achievement target combining essential conditions P and satisfaction conditions Q) for at least some of the items related to content and one or more items related to expression (for example, for the ``Expression'' items in the ``Category'' of the criteria table 30 in Figure 5, questions, examples, vocalization, pronunciation, facial expressions, gestures, etc.) in relation to a predetermined standard (achievement rate of essential conditions P = n% or achievement rate of satisfaction conditions Q = 100%).
The indicator is a guideline for determining whether a person is eligible to take the stage as a lecturer for the "Greeting Training" when all of the one or more items related to content and the one or more items related to expression satisfy the must-attain condition P (first criterion) in Figure 5 and a predetermined number (e.g., half) or more of the items satisfy the satisfaction condition Q (second criterion) in Figure 5.
For example, the "Required Condition P" for level "3" of the "Question" item is that questions that are easy for students to think of are included at least x times (e.g., 2 times), and the "Satisfaction Condition Q" is that questions that are easy for students to think of are included at least x times (e.g., 4 times), etc. In this example, the satisfaction condition Q is set to be stricter than the required condition P.

The presentation eligibility determination unit 133 determines whether or not the lecturer candidate is eligible to present as a lecturer on a specific topic based on the measurement results (achievement status of each criterion for each item) by the criterion achievement measurement unit 131 and the index (achievement target).
Specifically, the appearance eligibility determination unit 133 determines that a person is eligible to appear on stage as a lecturer for the ``greeting training'' if all of the one or more items related to content and one or more items related to expression satisfy the must-attain condition P and a predetermined number (e.g., half) or more of the items satisfy the satisfaction condition Q.
The example of the indicator shown here is merely an example, and it is sufficient if it is a combination of the achievement status of the must-attain condition P and the satisfaction condition Q. Also, the criteria are exemplified by two items, the must-attain condition P that is the minimum requirement for an instructor and the satisfaction condition Q that is required of an instructor, but are not limited to these two and may be multiple or multi-stage conditions.
In the above embodiment, an index (target achievement) was used to determine whether or not a person can speak at the event, but it is also possible to determine whether or not a person can speak at the event based simply on whether or not a specific standard corresponding to a particular training session (e.g., satisfaction condition Q, etc.) is met, without using an index (target achievement).

The display control unit 123 controls the display on the screen of the instructor candidate terminal 20 of the presentation eligibility judgment result output from the presentation eligibility judgment unit 122 and the assignments to clear the criteria and their solutions output from the problem solution generation unit 124 for instructor candidates who are judged unable to present.
Specifically, for the instructor in the "greeting training", a message such as "Did not meet the standard and therefore 'cannot take the stage'" or "Standards have been met and therefore 'can take the stage'" is displayed on the screen of the instructor candidate terminal 20.

In addition, the display control unit 123 controls the display of two line graphs (e.g., see the radar chart in Figure 4) in which the instructor candidate's current score and ideal score are each plotted in a circular display area on the screen of the instructor candidate terminal 20 via the communication unit 109.
This allows instructor candidates to decide which training topic they should start with when taking the instructor training necessary to hone the skills required to become an instructor of human resource development training.

When the presentation admissibility determination unit 122 determines that the lecturer candidate is not eligible to present on stage, the problem solution generation unit 124 sets a problem for enabling the lecturer candidate to present on stage, and generates a solution to the problem.
Specifically, if the training that is determined to be unsuitable for speaking is, for example, greeting training, and the item that does not meet the standard is "speaking," the problem solution generation unit 124 reads out from the DB 141 an issue related to "speaking," for example, "speaking does not meet the minimum required standard," sets it as an issue, enters the issue into the problem solving model 142, and if the problem solving model 142 outputs a solution in response to that input, such as "perform abdominal breathing exercises for five minutes every day" or "speak into a recorder 20 meters away in the classroom," the solution is presented on the screen of the instructor candidate terminal 2 via the display control unit 123.

In addition, the problem solution generation unit 124 identifies one or more items whose degree of achievement toward a specified standard is less than a certain level based on the degree of achievement for each item obtained as a measurement result, sets as a problem the achievement of a certain level or more of the identified items toward the specified standard (e.g., satisfaction condition Q, etc.) and generates a solution to the problem.
Specifically, based on the degree of achievement for each item obtained as a result of the measurement, the problem solution generation unit 124 identifies one or more items for which the standard for being able to take the stage (e.g., the degree of achievement of satisfaction condition Q) is below a certain level, and if the identified item is, for example, "goal setting," it sets the goal of achieving 100% achievement of satisfaction condition Q for that "goal setting" and generates a solution to the problem, such as, for example, "visit the training sessions of other instructors and observe the participants."
In this way, by setting the task of achieving a certain level of achievement for items where the level of achievement of satisfaction condition Q is below a certain level and generating a solution to the task, the instructor candidate can implement more specific solutions (approaches) for the items in which he or she is weak, and solve the task so as to meet satisfaction condition Q (achieve the standard).

Furthermore, the problem-solution generating unit 124 sets N problems (N is an integer value of 1 or more) and generates M solutions (M is an integer value of 1 or more that is independent of N).
This allows, for example, multiple solutions to one problem to be generated and presented to the instructor candidate, who can solve the problem in the order of ease for him or her.

The effort record acquisition unit 125 acquires from the instructor candidate terminal 2 the effort record of the instructor candidate who has implemented the solution to the problem presented to the instructor candidate by the problem solution generation unit 124 , and outputs the effort record to the learning unit 126 .
For example, the "goal setting" item would include an initiative such as "visit other instructors' training sessions and observe the participants," along with the results of whether or not the instructor candidate cleared the standards during the next mock training session as a result of carrying out that initiative.

The learning unit 126 trains the problem-solving model 142 based on the effort results (such as good or bad results for the solution) acquired by the effort results acquisition unit 125.
Specifically, the learning unit 126 improves the quality of solutions for the instructor candidates to clear the criteria for the problem by having the problem-solving model 142 learn the effort results (effort actions and their results) input from the effort results acquisition unit 125 as teacher data. Note that, in addition to the above, the method of having the problem-solving model 142 learn may be a learning method that does not use teacher data.

Here, the index for evaluating the business fundamentals will be described with reference to FIG.
As shown in the graph of FIG. 4, for example, indicators for evaluating basic business skills are defined (categorized) into four skills, such as "Business knowledge,""Planning&Control,""Thinking," and "Communication." Skill items are set for each of the four defined (categorized) skills. A skill item is one of the evaluation elements for each skill. Training (courses) are set for each skill item.

For example, the skill items for measuring basic business skills in the "business knowledge" skill include current affairs, legal affairs, human resources, and labor, finance and accounting, marketing, and management. Although not shown in the figure, the skill item legal affairs, human resources, and labor includes sub-items such as human resources and labor and compliance.

The skill items for measuring the fundamental business capabilities of the "planning and control" skill include objectives and goals, planning, business management, review and evaluation, and improvement. Although not shown in the figure, the skill item objectives and goals includes a sub-item called goal thinking. In addition, the skill item planning includes a sub-item called action plan creation.

Skill items for measuring basic business abilities in the "thinking" skill category include numerical processing, application of thinking methods, information gathering, problem setting, and solution planning. Although not shown in the figure, the theme of application of thinking methods includes a sub-theme of the ability to break things down into elements.

Skill items for measuring basic business skills in the "communication" category include negotiation, written communication, oral communication, listening, business etiquette, etc. Although not shown in the figure, the skill item "written communication" includes a sub-item called slide creation ability.

Here we will explain how to categorize (divide) skills for evaluating business skills.
Skills can be broadly divided into four categories, systematizing the skills necessary for growth in human resource development.
In order for people to achieve results, they need planning and control. In order to improve planning and control, they also need thinking, which includes will and judgment, communication, which builds relationships, and business knowledge.
By diagnosing basic business skills by dividing them into four skills in this way, it becomes easier to see the characteristics of the skills possessed by the person being assessed.

Basic business skills are taught in units of individual skill items or in units of a course that covers multiple themes, and by attending the training, participants are able to improve their business skills.
When participants attend the training, they are given a business fundamentals diagnostic test before, during and after the course.

Here, we will explain the instructor training skill map for instructor training.
The instructor training skill map includes items such as major items, medium items, minor items, description content, level 1, level 2, level 3, level 4, etc., and instructor candidates are assigned a level according to their degree of achievement of each content.
For example, the first major item on the instructor training skill map is the content of the training talk that the instructor candidate actually gave to the participants (such as those who will evaluate the content of the lecture). The medium items are the current situation and future prospects for the content of the talk. The small items are the current situation of the content of the talk. The written content is the specific content of the talk. Level 1 is when the participants are not taken into consideration, level 2 is when the participants are assumed to be taken into consideration but are vague, level 3 is when the participants are assumed but not appropriately, and level 4 is when the participants are assumed appropriately according to the topic, and the instructor candidate is assigned a level for each item based on the instructor training skill map.

Major categories include the content of the training talk as well as expressions, etc. Medium categories include changes in participants as well as overall design and detailed design. Minor categories include the current situation as well as approach methods based on participants' attitude towards the course, overall structure, what the participants are saying, conclusions, reasons, details, and talk development. The contents include the specific talk content as well as training key points. Level 1 includes not being able to anticipate the participants as well as not understanding the participants' perspective. From level 2 onwards, standards are set that go further than level 1 content to determine whether or not the instructor has the mindset of an instructor.
In other words, each item on the instructor training skill map is a check item to evaluate whether instructor candidates are able to design training that not only helps participants understand the training content, but also enables participants to grasp their own current situation and lead to future behavioral changes.
Instructor training is conducted according to this instructor development skill map, and instructor candidates who complete the training can become instructors who are able to give presentations by passing the instructor eligibility check using the criteria table explained below.

The reference table will now be described with reference to FIG.
As shown in FIG. 5, a criteria table 30 specifies the criteria required for a lecturer to give a training session on a particular theme to take the stage, and is set for each of one or more training sessions on a particular theme.
The categories in the criteria table 30 are set according to the "content" and "expression" that the instructor should achieve in the training.
Each category has one or more items. Specifically, the "content" category has items such as goal setting, expectations of the participants, knowledge, overall design, and structure of the talk.
The "expression" category includes items such as asking questions, giving examples, vocalization, pronunciation, facial expressions, gestures, etc.
The level of the standard table 30 varies for each theme and is set on a scale of 1 to 5. The level indicates the difficulty of each item, with a higher number indicating a higher level of difficulty.
Each training has different standards for content and expression. For example, in "greeting training," conditions for vocalization and facial expressions are set high, while in basic labor knowledge training, conditions for examples are set high.

Each item has a set standard according to the difficulty level of that item.
As the criteria, for example, a must-attain condition P is set as a first criterion that is the minimum requirement for a lecturer of the training on that theme. Also, for example, a satisfaction condition Q is set as a second criterion required of the lecturer.
For example, the required condition P for the difficulty level "Level 3" of the item "Goal Setting" in the category "Content" is set to "two or more of the required elements are included." Also, the satisfaction condition Q for the same item is set to "four or more of the required elements are included."
In the standard table 30, if the skill of a training item meets the required achievement condition P, it is considered to have been achieved at 50% (achievement rate 50%), and if it meets the satisfactory condition Q, it is considered to have been achieved at 100% (achievement rate 100%).

The story sheet will now be described with reference to FIG.
As shown in FIG. 6, a story sheet 31 is a design sheet for the content to be conveyed in the training (including changing the feelings of the trainees depending on the content to be conveyed), and is prepared by the instructor candidate before the mock training is conducted.
The story sheet 31 created by the instructor candidate is uploaded to the server 10 and stored in the DB 141 in association with the service user ID of the instructor candidate who will be conducting the mock training.
The story sheet 31 contains information such as the instructor's name, the training topic name, attributes of the trainees, the training goal, and the overall design.
The overall design is set up so that the content to be conveyed and the key points of that content are written down for each time period of the training (beginning of the training, middle of the training, end of the training).
In this story sheet 31, the contents to be conveyed at the beginning, middle, and end of each training session are set, so that whether or not the contents have been correctly understood can be judged by the contents written in each column.

Figure 7 is a flowchart showing the operation of the server in Figures 2 and 3 to determine whether a lecturer candidate can take the stage.

As shown in FIG. 7, in step S11 of the server 10, when a specific human resource development (such as training to improve basic business skills) is provided by taking training courses on one or more themes, the instructor candidate information acquisition unit 121 acquires, as information about the instructor candidate for the human resource development, a story sheet 31 (see FIG. 6) created by the instructor candidate and a demonstration video showing the instructor candidate's demonstration of a mock training course.

In step S12, the presentation availability determination unit 122 determines whether the lecture candidate is available to present on stage as a lecturer for a specific theme (eg, "greeting training") among one or more themes, based on the story sheet 31 and the performance data.
The specific themes are determined based on recommendations from the aptitude assessment results during instructor training, as well as the instructor's own wishes, recommendations from third parties, company policies, and other external factors.

Here, in step S12, the following steps S21 to S23 are executed to determine whether or not the person can take the stage.

In step S21, the standard achievement measurement unit 131 measures, based on the story sheet and the demonstration data, whether or not the content and expression have achieved the respective specified standards for one or more items related to the training content and for one or more items related to the expression.
Specifically, the standard achievement measurement unit 131 reads out the standard table 30 for training on a specific theme from the DB 141, and measures whether the content of the demonstration video meets the standards set forth in the standard table 30 (whether it satisfies each of the conditions of the requirement P and the satisfaction condition Q).

In step S22, the index acquisition unit 132 acquires an index (a combination of the must-attain condition P and the satisfaction condition Q) indicating the relationship between one or more items related to content and at least some of the one or more items related to expression (for example, in the case of the items in the "expression" category in Figure 5, questions, examples, vocalization, pronunciation, facial expressions, gestures, etc.) and a predetermined standard (a must-attain condition P and a satisfaction condition Q) as an index indicating the possibility of speaking on a specific theme.
In step S23, the presentation eligibility determination unit 133 determines whether the lecturer candidate is eligible to present as a lecturer on a specific theme based on the measurement results (achievement status of each criterion for each item) by the criterion achievement measurement unit 131 and the indicators (achievement targets).

In step S12 above, if the presentation availability determination unit 122 determines whether the lecture candidate is available to present on stage and determines that the lecture candidate is not available to present on stage, then in step S13, the problem-solution generation unit 124 sets a problem for the lecture candidate to be available to present on stage and generates a solution to the problem.

After generating the solution, in step S14, the problem solution generation unit 124 presents the generated solution to the problem to the instructor candidate terminal 2 via the display control unit 123.

In this way, the server 10 operates to obtain a story sheet 31 (see FIG. 6) created by the instructor candidate and a demonstration video showing the instructor candidate's demonstration of the mock training, and determines whether the instructor candidate can appear as an instructor for the "greeting training" based on the story sheet 31 and the demonstration video, so that the instructor candidate can find the possibility of actually appearing as an instructor for the "greeting training" among multiple training themes.

Next, referring to Figure 8, an example will be described in which, when the training on a specific theme is "greeting training," a task and a solution to the task are provided to enable a lecturer candidate who has been determined to be unable to speak to be able to speak.
FIG. 8 is a diagram showing an example of a criteria table in which criteria necessary for taking the stage in the [greeting training] are set.

In the case of [Greeting Training], the instructor is expected to be a good practitioner of greetings, so in the criteria table shown in Figure 8, the required standard level for voice production, pronunciation, facial expressions, and gestures is set high at "4."
The indicator (achievement target) is to satisfy both of the following criteria (two conditions: must-achieve condition P and satisfy condition Q).
- All required conditions P are met.
- More than half of the items meet the satisfaction condition Q.
The results of checking the contents entered on Story Sheet 31 and the demonstration video were as follows:
The contents corresponding to "goal setting" in the criteria table 30 were included in the contents of the story sheet 31 and in the demonstration video, and three elements were included.
Similarly, the contents corresponding to "the participants'expectations" included two elements in the contents written on the story sheet 31 and in the demonstration video.
Similarly, there was nothing inappropriate about the content of Story Sheet 31 or the demonstration video regarding the use of greetings appropriate to the situation, which fell under the category of "knowledge."
Similarly, the contents of Story Sheet 31 and the demonstration video contained four elements that corresponded to the "overall design."

As a result of comparing the above check results with the conditions in Standard Table 30,
Since the "goal setting" included three elements, the requirement P was met.
Since two elements were included in the "Expected participants," the required condition P was met.
In the "knowledge" section, there was no inappropriate use of greetings depending on the situation, so satisfaction condition Q was met.
The "overall design" contained four elements, so satisfaction condition Q was met.
As for the other conditions, the degree of achievement of each of the must-attain conditions P and the satisfaction conditions Q was checked. As a result, it was found that all items met the must-attain conditions P, and more than half of the items met the satisfaction conditions Q.
As a result, the indicators (achievement targets) for eligibility to take the stage are met, it is determined that the candidate is able to take the stage, and a message indicating that the candidate is "able to take the stage" is displayed on the screen of the instructor candidate terminal 20.

As a result, if the degree of achievement of the criteria in the criteria table 30 for the example of [Greeting Training] in Figure 8 meets the indicators (achievement targets) and it is determined that the candidate can take the stage, a message indicating that the candidate can take the stage is displayed on the screen of the instructor candidate terminal 20, so the instructor candidate knows that he or she can take the stage as a lecturer for [Greeting Training].

On the other hand, if a candidate is judged as not eligible to speak, he or she will need to obtain information about which aspects of the training that he or she was judged not eligible to speak in order to meet the standards, and work to improve his or her own skills so that they meet the standards, before the next mock training opportunity is held.

Therefore, below we will explain the specific support methods for lecturer candidates who are deemed unable to speak.
In the server 10, the problem-solution generation unit 124 sets tasks for the lecturer candidates to be allowed to speak for items that do not meet the minimum required standard (must-attain condition P) or the required standard (satisfaction condition Q) as a result of the measurement of the degree of achievement against the standards by the standard achievement measurement unit 131, and outputs solutions (approaches) to the tasks to the problem-solving model 142 (AI) and presents them to the lecturer candidates.

There are three combinations of problems and solutions (approaches):
(1) The first pattern is a problem "1" to solution "N" pattern in which multiple solutions (approaches) are output for one problem.
(2) The second pattern is a problem "N"-body solution "N" pattern in which multiple solutions (approaches) are output for multiple problems.
(3) The third pattern is a pattern of "N problems" and "1 solution", in which one solution (approach) is output for multiple problems.

For example, output examples of the first to third patterns will be explained below using "greeting training" as an example.

(1) First Pattern In the "greeting training", if the "vocalization" item in the criteria table 30 of FIG. 5 does not meet the criteria,
[assignment]
・"Speech" does not meet the minimum required standard.
(Current situation: The time spent speaking at the volume range set for each part of the training is 30% of the time.)
[Solution (efforts)]
- Do abdominal breathing exercises for 5 minutes every day.
- In a classroom, speak into a recording device 20 meters away.

(2) Second Pattern In the "greeting training", if the "goal setting" item in the criteria table 30 of FIG. 5 does not meet the criteria,
[assignment]
・"Goal setting" does not meet the required standards.
(Current situation: Three required elements are included)
- The expectations of participants are not up to the required standard.
(Current situation: Two required elements are included)
[Solution (efforts)]
-Observe other instructors' greeting training sessions and observe the participants.
- Examine the participants' self-awareness of their understanding of the training and their status of greetings.

(3) Third Pattern In the "greeting training", if the "facial expression" item in the criteria table 30 of FIG. 5 does not meet the criteria,
[assignment]
・Facial expressions do not meet the required standards.
(Current situation: facial expressions at level 4 or above account for 60% of all expressions)
-Gestures do not meet the minimum required standards.
(Current situation: There was one gesture made to appeal to students.)
[Solution (efforts)]
- Film yourself speaking from a position where you can see your facial expressions and gestures, and then watch it back.

In this way, [solutions (approaches)] for [problems] are prepared so that they can be output in multiple patterns, such as 1:N, N:N, N:1, etc., and the problem solution generation unit 124 selects one of the patterns based on the selection operation by the instructor candidate or on attributes included in the instructor candidate's personal information (age, personality, occupation, department, etc.), and inputs that pattern and the problem into the problem-solving model 142, which then outputs a solution based on these inputs, thereby presenting solutions that are suited to the individual instructor candidate, and the instructor candidate can implement a solution that suits him or her and overcome his or her weaknesses, i.e., clear the standards.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment, and modifications and improvements that can achieve the object of the present invention are included in the present invention.

For example, the hardware configuration shown in FIG. 2 is merely an example for achieving the objectives of the present invention and is not particularly limited.

Furthermore, the functional blocks and databases of the server 10 shown in FIG. 3 are merely examples and are not particularly limited. In other words, it is sufficient that the information processing device is provided with a function that can execute the above-mentioned series of processes as a whole, and the functional blocks and databases that the information processing device uses to realize this function are not particularly limited to the example in FIG. 3.

Further, although the functional blocks and databases are arranged in one server 10 in the above embodiment, the arrangement is not limited to that shown in FIG. 3, and they may be distributed among a plurality of information processing devices or may be arranged as desired.
Furthermore, each functional block and database may be configured as a single piece of hardware, may be provided in separate pieces of hardware, may be configured as a single piece of software, or may be configured as a combination of these.

When the processing of each functional block is executed by software, the program constituting the software is read from a network or a recording medium into a computer such as a CPU of an information processing device.
The computer may be a computer built into dedicated hardware, or may be implemented in an information processing device capable of executing various functions by reading various programs, such as a server, or a general-purpose smartphone or personal computer.

The recording medium containing such a program is not only configured as a removable medium that is distributed separately from the device body in order to provide each student with the program, but also configured as a recording medium etc. that is provided to each student in a state where it is already installed in the device body.

In this specification, the steps of describing a program to be recorded on a recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are executed in parallel or individually.

In addition, in this specification, the term "system" refers to an overall device that is composed of multiple devices, multiple means, etc.

For example, in the above embodiment, the appearance availability determination unit 122 determines whether the instructor candidate can appear as an instructor for a mock training session (e.g., a mock training session for "greeting training") on a specific theme (e.g., greetings) among one or more themes (greetings, basic labor knowledge, etc.) based on the story sheet 31 and the demonstration video, but this is merely one example, and it is sufficient to determine whether the instructor candidate can appear as an instructor for a training session on a specific theme based on the story sheet and the demonstration data.

In the above embodiment, two conditions, the required condition P and the satisfied condition Q, were described as examples of criteria for the criteria table 30, but only one of the conditions (e.g., satisfying the satisfied condition Q) may be used, or other conditions or number of conditions may be used, and any predetermined criteria will suffice.

In the above embodiment, the content of the mock training demonstration for a specific training theme (goal setting, speech structure, overall design, etc.) and expression (questioning, vocalization, articulation, facial expressions, etc.) were measured to see whether or not the criteria were met for each item, but other measures are also possible.

In the above embodiment, the pass/fail judgment for presentations was explained by exemplifying a combination of different levels for each training theme, but it is also possible to weight the necessary elements for each training theme and set pass criteria (conditions) for each.

Since the standards required for group training and in-house training with dispatched instructors are different, it is possible to take into account the necessary factors for each type of training when making a judgment. For example, in-house training with dispatched instructors is limited to a certain demographic and industry, so it is possible to include information about the moderator individually. Also, in the case of group training, it is possible to make a judgment based on the premise that the information will be conveyed evenly to a wide range of people.

If there are any areas where the presentation does not meet the standards for passing, it may be considered a pass if these can be supplemented (acceptable) by other items. For example, if the enunciation or eloquence does not meet the standards, but the structure of the speech largely meets the standards, it may be considered a pass.

In the above embodiment, tests were conducted for each skill item of each business skill and normalized scores were obtained as information indicating fundamental business skills, but other information may be obtained, such as the test scores themselves, as long as it is information indicating fundamental business skills.

In the above embodiment, training for improving basic business skills was described as an example of a human resource development service, but other services are also acceptable as long as the service is specific human resource development.

In summary, the information processing apparatus to which the present invention is applied is sufficient if it has the following configuration, and can take various different embodiments.
That is, an information processing device to which the present invention is applied (for example, the server 10 in FIG. 3, etc.)
a presentation availability determination means (e.g., presentation availability determination unit 122 in FIG. 3 ) for determining whether a lecturer candidate (a lecturer candidate who is aiming to present) for human resource development, in a case where a specific human resource development (such as training for improving basic business skills) is provided by attending training (such as greeting training or labor basics training) on one or more themes (such as themes of greetings or labor basics), is able to present as a lecturer for a specific theme (such as "greeting training") among the one or more themes, based on a predetermined method (a presentation availability determination method using, for example, a story sheet 31 in FIG. 6 written by the lecturer candidate and a demonstration video of a mock training on a specific theme (such as "greeting training") performed by the lecturer candidate);
a problem-solving generating means (e.g., the problem-solving generating unit 124 in FIG. 3 ) for setting a task for the lecturer candidate to be able to take the stage if it is determined that the lecturer candidate is not able to take the stage (e.g., in the case of "greeting training," the item "vocalization" does not reach the minimum required standard for a lecturer, etc.) and generating a solution to the task (e.g., performing abdominal breathing exercises for 5 minutes every day, speaking into a recorder 20 meters away in a classroom, etc.);
Equipped with.
In this way, whether or not a lecturer candidate (a lecturer candidate aiming to be a lecturer of greeting training) of a training on a specific theme (for example, "greeting training") is able to appear as a lecturer of the training is judged, and if it is judged that the lecturer candidate is unable to appear as a result of the judgment, a task is set for the lecturer candidate to be able to appear on stage (for example, in the case of greeting training, the voice does not reach the minimum required standard) and a solution to the task (for example, performing abdominal breathing exercises for five minutes every day, speaking into a recorder 20 meters away in a classroom, etc.) is generated. Therefore, by making a direct recommendation for the lecturer candidate (lecturer candidate, etc.) to become a lecturer of a training on a specific theme (for example, "greeting training"), it is possible to hasten the improvement of the lecturer candidate's (lecturer candidate, etc.) skills as a lecturer of a training on a specific theme (for example, "greeting training")
As a result, a candidate instructor (e.g., instructor candidate) who aims to be an instructor for a training session on a specific theme among multiple themes (e.g., "greeting training") can be supported to be able to take the stage as an instructor for a training session on a specific theme (e.g., "greeting training").

In the information processing device (e.g., the server 10 in FIG. 3 ),
The system further includes a lecturer information acquisition unit (e.g., lecturer candidate information acquisition unit 121 in FIG. 3 ) for acquiring, as information on the lecturer candidate (e.g., lecturer candidate, etc.), a story sheet created by the lecturer candidate and performance data showing the performance of the lecturer candidate in the mock training on the specific theme (e.g., the story sheet 31 in FIG. 6 written by the lecturer candidate and a performance video of the mock training on the specific theme (e.g., the mock training on "greeting training") performed by the lecturer candidate, etc.);
The presentation availability determination means (e.g., presentation availability determination unit 122 in FIG. 3, etc.)
a standard achievement measurement means (e.g., standard achievement measurement unit 131 in FIG. 3, etc.) for measuring the degree of achievement (e.g., achievement rate XX%) of each of the training contents and expressions for one or more items related to the training contents and one or more items related to the expressions based on the story sheet and the performance data (e.g., the story sheet 31 in FIG. 6 written by the instructor candidate and a performance video of a mock training on a specific theme (e.g., a mock training on "greeting training") performed by the instructor candidate),
an index acquiring unit (e.g., the index acquiring unit 132 in FIG. 3 ) for acquiring an index (achievement target) indicated by a relationship with the predetermined criteria (the requirement P and the satisfaction condition Q, etc.) for at least some of the one or more items related to the content and the one or more items related to the expression (e.g., items such as questions, examples, vocalization, pronunciation, facial expressions, and gestures in the case of the category "expression" in FIG. 5 ) as an index indicating the possibility of speaking on the specific theme (an achievement target combining the requirement P and the satisfaction condition Q);
A presentation availability decision means (e.g., presentation availability decision unit 133 in FIG. 3 ) for deciding whether or not the lecture candidate (lecturer candidate, etc.) can present as a lecturer of a specific theme based on the measurement result (the degree of achievement measured for each item) by the standard achievement measurement means (e.g., the standard achievement measurement unit 131 in FIG. 3 ) and the index (achievement target);
having
The problem-solution generation means (e.g., problem-solution generation unit 124 in Figure 3, etc.) identifies one or more items (e.g., goal setting, etc.) whose degree of achievement of the specified standard (e.g., satisfaction condition Q for being able to take the stage, etc.) is less than a certain level based on the measurement results (degree of achievement for each item), sets as the challenge that the degree of achievement of the specified standard (e.g., satisfaction condition Q, etc.) for the identified one or more items (e.g., goal setting, etc.) be above a certain level (e.g., 100% achievement rate), and generates a solution to the challenge (e.g., observing training sessions of other lecturers and observing the participants, etc.).
In this way, by setting the task of achieving a certain level of achievement for items where the level of achievement is below a certain level (e.g. satisfaction condition Q) and generating a solution to the task, the instructor candidates (instructor candidates, etc.) can implement more specific solutions (approaches) for the items they are weak at and solve the task to achieve the specified standard (e.g. satisfying satisfaction condition Q).

In the information processing device (e.g., the server 10 in FIG. 3 ),
The problem solution generation means (e.g., the problem solution generation unit 124 in Figure 3) sets N problems (N is an integer value of 1 or more) and generates M solutions (M is an integer value of 1 or more independent of N).
This allows, for example, multiple solutions to one problem to be generated and presented to a potential instructor, who can solve the problem in the order that is easiest for him or her.

The information processing method to which the present invention is applied comprises:
In an information processing method executed by an information processing device (e.g., the server 10 in FIG. 3 ),
a presentation availability determination step for determining whether a lecturer candidate for human resource development (a lecturer candidate aiming to present at a training on a specific theme, etc.) for the human resource development in a case where a specific human resource development (such as training for improving basic business skills) is provided by attending training on one or more themes, is able to present as a lecturer of a specific theme (such as a "greeting training") among the one or more themes, based on a predetermined method (a presentation availability determination method using, for example, a story sheet 31 in FIG. 6 written by the lecturer candidate and a demonstration video of a mock training on a specific theme (such as a "mock training on greeting training") performed by the lecturer candidate);
a problem-solution generating step of setting a problem for enabling the lecturer candidate to take the stage if the lecturer candidate is determined to be unable to take the stage and generating a solution to the problem;
Includes.
This makes it possible to support a potential instructor (e.g., instructor candidate) who is aiming to be an instructor for a training session on a specific theme among multiple themes (e.g., "greeting training"), so that he or she can take the stage as an instructor for the training session on the specific theme (e.g., "greeting training").

The program to which the present invention is applied is
On the computer,
a presentation possibility determination step for determining whether a lecturer candidate for human resource development, in a case where the prescribed human resource development is provided by taking a training course on one or more themes, is able to present as a lecturer of a training course on a specific theme among the one or more themes, based on a predetermined method;
a problem-solution generating step of setting a problem for enabling the lecturer candidate to take the stage if the lecturer candidate is determined to be unable to take the stage and generating a solution to the problem;
The control process includes:
This makes it possible to support a lecturer candidate (lecturer candidate, etc.) who is aiming to be a lecturer for a training session on a specific theme among multiple themes, so that he or she can take the stage as a lecturer for the training session on the specific theme.

1: Information processing system, 10: Server, 20, 20-1, 20-n: Lecturer candidate terminal, 101: CPU, 102: ROM, 103: RAM, 104: Bus, 105: Input/output interface, 106: Output unit, 107: Input unit, 108: Storage unit, 109: Communication unit, 110: Drive, 111: Removable media, 121: Lecturer candidate information acquisition unit, 122: Presentation possibility determination unit, 123: Display control unit, 124: Problem solution generation unit, 125: Work results acquisition unit, 126: Learning unit, 141: DB, 142: Problem solution model, NW: Network

Claims (4)

a presentation availability determination means for determining whether or not a lecturer candidate for human resource development, in a case where the human resource development is carried out by attending training on one or more themes, is able to present as a lecturer for a training on a specific theme among the one or more themes, based on a predetermined method;
a problem solution generating means for setting a problem for enabling the lecturer candidate to take the stage when the lecturer candidate is determined to be unable to take the stage and generating a solution to the problem;
an instructor information acquiring means for acquiring, as information about the instructor candidate, a story sheet created by the instructor candidate and performance data showing the performance of the instructor candidate in the mock training on the specific theme;
Equipped with
The presentation availability determination means is
a standard achievement measurement means for measuring the degree of achievement of each of the predetermined standards for the content of the training on the specific theme and the expression of the training on the specific theme for one or more items related to the content of the training on the specific theme and for one or more items related to the expression of the training on the specific theme based on the story sheet and the performance data;
an index acquiring means for acquiring an index indicated by a relationship with the predetermined criterion for at least some of the one or more items related to the content of the training on the specific theme and the one or more items related to the expression of the training on the specific theme as an index set on an item-by-item basis for matters to be conveyed by an instructor in the training on the specific theme;
a presentation availability determination means for determining whether or not the lecturer candidate is available to present as a lecturer on the specific topic based on the measurement result by the standard achievement measurement means and the index;
having
the problem solution generating means identifies one or more items whose degree of achievement with respect to the predetermined standard is less than a certain level based on the measurement result, sets the problem of achieving a certain level or more of the degree of achievement with respect to the predetermined standard for the identified one or more items, and generates a solution to the problem;
Information processing device. The problem solution generating means sets N problems (N is an integer value of 1 or more) and generates M solutions (M is an integer value of 1 or more independent of N).
The information processing device according to claim 1 . An information processing method executed by an information processing device,
a presentation possibility determination step for determining whether or not a lecturer candidate for human resource development, in a case where the prescribed human resource development is provided by attending training on one or more themes, is able to present as a lecturer for a training on a specific theme among the one or more themes, based on a predetermined method;
a problem solution generation step of setting a problem for enabling the lecture candidate to take the stage when the lecture candidate is determined to be unable to take the stage and generating a solution to the problem;
an instructor information acquisition step of acquiring, as information about the instructor candidate, a story sheet created by the instructor candidate and performance data showing the performance of the instructor candidate in the mock training on the specific theme;
Including,
The step of determining whether or not the speaker is available is
a standard achievement measurement step of measuring the degree of achievement of each of the predetermined standards for the content of the training on the specific theme and the expression of the training on the specific theme for one or more items related to the content of the training on the specific theme and for one or more items related to the expression of the training on the specific theme based on the story sheet and the performance data;
an index acquisition step of acquiring an index indicated by a relationship with the predetermined criterion for at least some of the one or more items related to the content of the training on the specific theme and the one or more items related to the expression of the training on the specific theme as an index set on an item-by-item basis for matters to be conveyed by an instructor in the training on the specific theme;
a presentation availability determination step of determining whether or not the lecture candidate is available to present as a lecturer of the specific topic based on the measurement result in the standard achievement measurement step and the index;
Including,
The problem solution generating step includes a step of identifying one or more items whose degree of achievement with respect to the predetermined standard is less than a certain level based on the measurement result, setting the problem of achieving a certain level or more of the identified one or more items with respect to the predetermined standard, and generating a solution to the problem;
Including,
Information processing methods. On the computer,
a presentation possibility determination step for determining whether or not a lecturer candidate for human resource development, in a case where the prescribed human resource development is provided by attending training on one or more themes, is able to present as a lecturer for a training on a specific theme among the one or more themes, based on a predetermined method;
a problem solution generation step of setting a problem for enabling the lecture candidate to take the stage when the lecture candidate is determined to be unable to take the stage and generating a solution to the problem;
an instructor information acquisition step of acquiring, as information about the instructor candidate, a story sheet created by the instructor candidate and performance data showing the performance of the instructor candidate in the mock training on the specific theme;
Executing a control process including
As the step for deciding whether or not to attend the event,
a standard achievement measurement step of measuring the degree of achievement of each of the predetermined standards for the content of the training on the specific theme and the expression of the training on the specific theme for one or more items related to the content of the training on the specific theme and for one or more items related to the expression of the training on the specific theme based on the story sheet and the performance data;
an index acquisition step of acquiring an index indicated by a relationship with the predetermined criterion for at least some of the one or more items related to the content of the training on the specific theme and the one or more items related to the expression of the training on the specific theme as an index set on an item-by-item basis for matters to be conveyed by an instructor in the training on the specific theme;
a presentation availability determination step of determining whether or not the lecture candidate is available to present as a lecturer of the specific topic based on the measurement result in the standard achievement measurement step and the index;
Executing a control process including
As the problem solution generating step, one or more items whose degree of achievement with respect to the predetermined standard is less than a certain level are identified based on the measurement results, and the problem is set to be that the degree of achievement with respect to the predetermined standard for the identified one or more items is equal to or greater than a certain level, and a control process including a step of generating a solution to the problem is executed.
program.

Images