JP7400181B1 - Answer output device, answer output system, answer output program and answer output method - Google Patents

Abstract

[Problem] To provide service providers with technology for utilizing new information posting sites.
SOLUTION: An answer output device 102 that outputs an answer to a communication from another user, including an information receiving unit 118 that receives the communication, and a button A4 for requesting an answer based on the content of the communication and a first expression. , and an information processing unit 114 that causes the image display unit 104 to display a button A5 for requesting an answer using a second expression different from the first expression, and generates an answer using the selected expression, The information processing unit 114 is provided with an answer output device that causes the image display unit 104 to display an answer generated in response to a command.
[Selection diagram] Figure 2

Description

The present invention relates to an answer output device, an answer output system, an answer output program, and an answer output method.

BACKGROUND ART Conventionally, a method for managing information posting sites including SNS (Social Network Service) and/or word-of-mouth sites is known (for example, Patent Document 1).

Japanese Patent Application Publication No. 2023-056579

Incidentally, in recent years, efforts have been made in service industries such as restaurants to increase the ability to attract customers by using information posting sites. In particular, many service providers utilize multiple information posting sites to disseminate information to various customer groups.

The present disclosure aims to provide service providers with technology for utilizing new information posting sites.

According to one aspect of the present disclosure, there is provided a response output device that outputs a response to a communication from another user, the device including a receiving unit that receives the communication, the content of the communication, and a device for requesting a response based on a first expression. an image display control section that causes an image display section to display a first answer requesting section and a second answer requesting section for requesting an answer using a second expression different from the first expression; An answer output device is provided, which includes an answer generation command unit that generates the answer that was used, and a display control unit that causes an image display unit to display the answer generated in accordance with a command from the answer generation command unit.

An overview of an answer output system to which an answer output device according to an embodiment is applied is shown. A block diagram of the answer output device is shown. An example of an image displayed by the answer output device is shown. An example of an image displayed by the answer output device is shown. A flow diagram showing a series of processing of the answer output system is shown.

Embodiments of the present disclosure will be described below. The answer output device according to the embodiment is merely an example, and each configuration can be changed as appropriate without departing from the spirit of the present disclosure. In particular, in the following embodiments, hardware and functional blocks for realizing the answer output device will be explicitly explained in detail. However, in accordance with the spirit of the present disclosure, it is clear that which hardware implements which functions can be changed as appropriate. It is also clear that each functional block can be realized by the same hardware or software or by different hardware or software. In the following description, it is assumed that a control program installed in the answer output device controls each piece of hardware.

(Answer output system)
FIG. 1 shows an overview of an answer output system to which an answer output device is applied. The answer output system 100 includes an answer output device 102, an image display section 104, a first server 106, a second server 108, and an answer generation device 110. The answer output device 102, the image display unit 104, the first server 106, the second server 108, and the answer generation device 110 are connected via a network 112. Although the details will be described later, the first server 106 and the second server 108 function as so-called application servers. Therefore, in carrying out the present disclosure, a web server and/or a database server, etc. are also required, but these known techniques will be omitted for the sake of convenience of explanation.

The answer output device 102 and the image display unit 104 are constituted by a screen-equipped information processing device such as a user's personal computer or smartphone. In this case, the monitor of the personal computer or the screen of the smartphone functions as the image display section 104, and the information processing terminal that processes the image displayed on the image display section 104 functions as the answer output device 102. In this embodiment, it is assumed that a series of answer output processing is executed while accessing the second server 108 using a browser installed in the answer output device 102. That is, in this embodiment, the answer output device 102 and the image display unit 104 function only as a user interface, and a series of answer output processing is performed on the first server 106. Note that even if an application capable of executing a series of answer output processes is installed on the answer output device 102 and the answer output device 102 directly accesses the first server 106, the second server 108, and the answer generation device 110, good.

A user is a person who uses the answer output device 102, that is, a person who desires to output answers to communications from people other than the user. For example, in a situation where the manager of a restaurant wants to output some kind of response to a communication from a customer who has visited the restaurant, the manager of the restaurant becomes the user.

The first server 106 functions as an application server that executes an answer output program. The first server 106 is realized by a hardware processor such as a CPU (Central Processing Unit) executing an answer output program (software). When the answer output program is executed, various information is displayed on the browser of the answer output device 102 via the network 112. Details of the answer output program will be described later.

The second server 108 is an operational server (that is, an application server) of the information posting site. Information posting sites should be understood in a broad sense, and various posters may post information regardless of membership or non-membership, anonymity, name registration, or real name. A site where you can. Examples of information posting sites include SNS (Social Network Service) sites where posters including users can post information, and/or so-called word-of-mouth sites where posters mainly post reviews of service businesses. In addition, a site includes a website displayed by a browser as well as the original data of an application screen displayed by an application program. The second server 108 is a general server that manages information for operating an information posting site.

The answer generation device 110 is a device or system using AI (Artificial Intelligence). The answer generation device 110 uses a language model learned from information sites including countless information posting sites, and outputs answers to input requests (questions). As the answer generation device 110, for example, a device or a system equipped with a tool using a machine learning model such as a known large language model (LLM) such as Chat GPT can be used. In an embodiment of the present disclosure, the machine learning model is trained to output computer-generated text based on text information included in the communication received by the receiving unit (information transmitting/receiving unit 118). We are hiring. Note that the machine learning model is not limited to a large-scale language model, and may be any model that can be automatically generated by AI, and is not particularly limited thereto.

The network 112 includes, for example, the Internet, a WAN (Wide Area Network), a LAN (Local Area Network), a provider terminal, a wireless communication network, a wireless base station, a dedicated line, and the like. Note that not all combinations of devices shown in FIG. 1 need to be able to communicate with each other, and the network 112 may partially include a local network.

FIG. 2 shows a block diagram of the answer output device. Note that for convenience of explanation, the image display section 104 is also illustrated in FIG. 2. The answer output device 102 includes an information processing section 114, an information input section 116, and an information transmitting/receiving section 118 (corresponding to a receiving section). FIG. 2 shows the answer output device 102 as a block diagram classified from a hardware perspective.

The information processing unit 114 includes some or all of these components, such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), GPU (Graphics Processing Unit), etc. It may be realized by hardware (including circuitry) or by cooperation between software and hardware. The information processing unit 114 executes a program for controlling the answer output device 102. The information processing unit 114 processes information input (received) to the information input unit 116 and the information transmission/reception unit 118 based on commands from a program for controlling the answer output device 102 . Additionally, the information processing unit 114 generates an image to be displayed on the image display unit 104. Therefore, the information processing section 114 corresponds to an image display control section. Further, the information processing unit 114 controls the information transmitting/receiving unit 118 to transmit information to external devices (first server 106, second server 108, and answer generation device 110).

The information input unit 116 is used by the user to input various information to the answer output device 102. The information input unit 116 includes interface devices such as a keyboard and a mouse that can communicate with the answer output device 102.

The information transmitting/receiving unit 118 is a communication interface of the answer output device 102. The information transmitting/receiving unit 118 transmits information generated by the answer output device 102 to external devices (first server 106, second server 108, and answer generating device 110), or receives information generated by the external device. .

3 and 4 show examples of images displayed by the answer output device. As shown in FIG. 3, the image includes a list of communications to the user collected from multiple information posting sites. Communication to the user refers to communication for which a reply is requested from the user, and communication for which a reply is not required but for which a reply can be made. Examples of communications include word-of-mouth postings, messages to users (direct messages, group messages, etc.), posts containing at least one of text, photos, videos, and music. The information posting sites include pages of SNS accounts managed by users, and pages containing information on sites operated by other companies and related to stores operated by users. Further, some information posting sites include those that can be realized using APIs (Application Programming Interfaces) and the like.

Communications to users posted on the information posting site are obtained from the second server 108 via the first server 106. Obtaining information from the second server 108 may be active or passive. When the first server 106 actively acquires information, the first server 106 periodically accesses the second server 108 to check whether there is communication with the user. If the first server 106 passively acquires information, the second server 108 sends the user's communications to the first server 106 periodically or at the time the user's communications are posted. When the first server obtains the communication to the user, the user is notified via the answer output device 102. When the user starts up the browser of the response output device 102, an image containing information such as the date and time when the communication from the customer was posted, the site name, the review value, the content of the communication, the content of the response, the presence or absence of a response, etc. is displayed on the image display section. 104. The image also includes a status button for transitioning the image to a reply image. The status button represents the status regarding whether there is a reply from the user (that is, whether a reply has been sent or not). Furthermore, if the message has been deleted by the user or customer, the status button will display that it has been deleted. When the user operates the information input unit 116 and selects the status button for an unreplyed post, the response output device 102 changes the image from the one shown in FIG. 3 to the one shown in FIG. 4.

The image shown in FIG. 4 is an answer image used when the user gives an answer. The answer image includes a communication display area A1 that shows the content of the communication from the customer, and a reply display area A2 that shows the content of the reply from the user to the customer. Further, an answer request section A3 is displayed in the answer image. The answer request section A3 is an area including buttons A4 and A5 for requesting an answer from the answer generation device 110. When the user selects the buttons A4 and A5 displayed in the response request section A3, the information processing section 114 sends the response generation device 110 the content of the communication from the customer and a request to generate a response to this communication content. Send. Therefore, the information processing section 114 corresponds to an answer generation command section.

The answer request section A3 includes at least two buttons A4 and A5 for requesting answers in different expressions. Different expressions refer to expressions in different languages or expressions in different languages. Linguistic expressions refer to colloquial language (including casual expressions), honorific language, kenjogo I, kenjogo II, polite language, or bikago used in Japanese. That is, the answer image displays buttons for generating an answer using at least two linguistic expressions selected from colloquial language, honorific language, humble language I, humble language II, polite language, and bikago. The user can, for example, select a linguistic expression that corresponds to the linguistic expression of the communication from the customer and generate an answer. In the illustrated example, button A4 is used to request a polite answer, and button A5 is used to request a colloquial answer. The combination of language expressions can be freely set depending on the purpose, customer demographic of the store, etc. Further, the number of buttons may be two or more.

When buttons A4 and A5 are selected by the user, the answer output device 102 transmits the content of the communication from the customer and a request to generate an answer using the selected language expression to the answer generating device 110. In response to this request, the response generation device 110 generates a response to the communication content from the customer using the specified (selected) language expression. The generated answer is transmitted from the answer generation device 110 to the answer output device 102. As a result, the answer generated by the answer generation device 110 is displayed on the browser. Thereby, the answer generated by the answer generation device 110 is output to the user via the image display section 104. As can be seen from this, the information processing section 114 corresponds to the answer output section of the answer output device 102.

A re-answer button (corresponding to a re-answer request section) may be displayed on the answer image. The re-answer button is a button used when the user who has referred to the answer generated by the answer generation device 110 causes the answer generation device 110 to generate another answer proposal. When the re-answer button is selected, the answer output device 102 again transmits the content of the communication from the customer and a request to generate an answer using the selected language expression to the answer generating device 110. Note that in this embodiment, a re-answer button is provided independently, but when the button is selected while the answer from the answer generation device 110 is displayed on the answer image, a re-answer is requested. You may. That is, in this case, the buttons A4 and A5 function as a re-answer request section.

Next, the operation of the answer output system will be explained. FIG. 5 shows a flow diagram showing a series of processes of the answer output system.

First, in step S1, the first server 106 makes an inquiry to the second server 108 to check whether there is communication with the user. If a communication to the user exists, the second server 108 sends the communication to the user to the first server 106 in step S2.

Next, in step S3, when the browser of the answer output device 102 is launched, the answer output device 102 requests the latest information. In other words, the answer output device 102 requests the first server 106 to update the information displayed in the answer image. In response, the first server 106 transmits the latest information to the answer output device 102 in step S4.

Next, in step S5, the user uses the answer output device 102 to select a linguistic expression for the answer.

Next, in step S6, the response output device 102 transmits the content of the communication from the customer and a request to generate a response to the communication content to the response generation device 110. In response, the answer generation device 110 generates an answer in the specified language expression and transmits it to the answer output device 102 in step S7.

Next, in step S8, the user uses the answer output device 102 to confirm the answer. In this case, the user may be able to modify the answer using the answer output device 102.

Next, the answer output device 102 transmits the answer to the second server 108 (step S10) via the first server 106 (step S9). As a result, the user's answer is written on the information posting site managed by the second server 108.

Next, the second server 108 transmits the write result to the answer output device 102 via the first server 106 (step S11) (step S12).

As described above, according to the answer output system 100 and the answer output device 102, the answer generated by the answer generation device can be output to the image display section 104. The output answer is generated according to the language expression specified by the user. Thereby, the user can obtain an answer generated in the language expression specified by the user.

100 Answer output system; 102 Answer output device; 104 Image display section; 114 Information processing section; 118 Information receiving section.

Claims (12)

A response output device that outputs a response to a communication from another user,
a receiving unit that receives the communication;
a first response requesting section for requesting the content of the communication, a response in a first expression, and a second response requesting section for requesting a response in a second expression different from the first expression. an image display control unit that causes the image display unit to display the image;
an answer generation command unit that generates an answer using the selected expression;
Equipped with
The image display control unit causes the image display unit to display the answer generated in accordance with the command from the answer generation command unit,
The communication is a communication to the other user posted on multiple information posting sites, and
The answer generated in response to the command from the answer generation command unit is generated using a machine learning model trained to output computer-generated text based on the text information included in the communication received by the reception unit. the expression selected by the user is included in the computer-generated text and output as an answer;
The answer output device writes an answer generated according to a command from the answer generation command unit onto the information posting site.
Answer output device. The image display control unit displays a status button indicating a status regarding whether or not there is a reply from the user.
The answer output device according to claim 1. The first expression is an expression selected from honorific language, humble language, and polite language,
The answer output device according to claim 1. The image display control unit causes the image display unit to display the answer and causes the answer generation command unit to display a re-answer request unit that causes the answer generation command unit to generate the answer again.
The answer output device according to claim 1. comprising an answer output section that outputs the answer to the outside;
The answer output device according to claim 1. The communication is a post that includes at least one of a word-of-mouth post, a message to the user, text, a photo, a video, or music;
The answer output device according to claim 1. The information posting site is an SNS site where posters can post information, or a so-called word-of-mouth site where posters mainly post reviews of service industries.
The answer output device according to claim 1. The answer image displays a button for generating an answer using at least two linguistic expressions selected from colloquial language, honorific language, humble language I, humble language II, polite language, and bikago.
The answer output device according to claim 1. After the answer generation command unit generates an answer using the linguistic expression specified by the user, the answer generated according to the command of the answer generation command unit can be modified by the user.
The answer output device according to claim 1. An answer output system that outputs answers to communications from other users,
a receiving unit that receives the communication;
an image display control unit that causes an image display unit to display the content of the communication, a first response request section using a first expression, and a second response request section using a second expression different from the first expression;
an answer generation command unit that generates an answer using the selected expression;
Equipped with
The image display control unit causes the image display unit to display the answer generated in accordance with the command from the answer generation command unit,
The communication is a communication to the other user posted on multiple information posting sites, and
The answer generated in response to the command from the answer generation command unit is generated using a machine learning model trained to output computer-generated text based on the text information included in the communication received by the reception unit. the expression selected by the user is included in the computer-generated text and output as an answer;
The answer output system writes the answer generated according to the command from the answer generation command unit on the information posting site.
Answer output system. An answer output method executed by a computer equipped with a processor and outputting an answer to a communication from another user, the method comprising:
a receiving step of receiving the communication;
Displaying the content of the communication, a first response request for requesting an answer using a first expression, and a second answer request requesting an answer using a second expression different from the first expression. an image display control step;
an answer generation command step for generating an answer using the selected expression;
Equipped with
In the image display control step, the answer generated according to the command in the answer generation command step is displayed on the image display section,
The communication is a communication to the other user posted on multiple information posting sites, and
The answer generated in response to the command in the answer generation command step is generated using a machine learning model trained to output computer-generated text based on the text information included in the communication received in the receiving step. The expression selected by the user is included in the computer-generated text and output as an answer.
writing the answer generated according to the command in the answer generation command step on the information posting site;
Answer output method. A program for causing a computer to function as a control unit of the answer output device according to any one of claims 1 to 9.