JP7186823B2 - Information processing system, information processing device, control method and program for information processing device - Google Patents

Description

The present invention relates to an information processing system, an information processing apparatus, a control method for an information processing apparatus, and a program.

Stores that sell products (especially retail stores) suffer damage from theft such as shoplifting. In recent years, organized crimes by thieves groups have been increasing, and there have been cases where a large number of products have been shoplifted (hereinafter also referred to as mass theft) at nearby stores.

On the other hand, stores have introduced a monitoring system including a security camera device as disclosed in Japanese Patent Application Laid-Open No. 2002-200012. When a shoplifting incident occurs, information on theft damage is shared between stores.

JP-A-2000-175086

However, it is limited to closed information sharing between the same company and affiliated companies, and it is difficult to share information with neighboring stores of other companies. Therefore, it is impossible to grasp the possibility of occurrence of incidents such as mass theft in advance, and there is a problem that it is difficult to take precautions and countermeasures to prevent damage.

The present invention has been made in view of the above problems, and an object of the present invention is to provide a technique for easily sharing damage information between shops.

An information processing system according to the present invention for achieving the above object,
An information processing system including a communication device and an information processing device,
The communication device
input receiving means for receiving input of damage information related to an incident that occurred at a store associated with the communication device;
damage information transmission means for transmitting the damage information received by the input reception means to the information processing apparatus;
with
The information processing device is
damage information receiving means for receiving the damage information from the communication device;
a control means for creating bulletin information based on the damage information;
breaking news information transmitting means for transmitting the breaking news information to another communication device;
with
The control means creates first breaking news information and second breaking news information having a smaller amount of information than the first breaking news information according to the destination of the breaking news information,
The information processing device is capable of accepting designation of an area desired by a user of the other communication device and designation of an industry via the other communication device,
The breaking news information transmitting means is characterized in that the breaking news information that corresponds to an area designated for the other communication device and that corresponds to a designated business type is transmitted to the other communication device. .

ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to share damage information easily between shops.

1 is a diagram showing a configuration example of an information processing system according to an embodiment of the present invention; FIG. 1A is a diagram showing a configuration example of an information processing apparatus according to an embodiment of the present invention; FIG. 1B is a diagram showing a configuration example of a communication apparatus according to an embodiment of the present invention; FIG. It is a figure which shows an example of the processing sequence of the information processing system which concerns on one Embodiment of this invention. 4 is a flow chart showing the procedure of processing performed by the communication device according to one embodiment of the present invention; 4 is a flow chart showing the procedure of processing performed by the information processing apparatus according to the embodiment of the present invention; FIG. 4 is a diagram showing an example of an early warning received email in the communication device (smartphone) according to one embodiment of the present invention; FIG. 4 is a diagram showing an example of an early warning received mail in the communication device (personal computer) according to one embodiment of the present invention; FIG. 4 is a diagram showing an example of a screen for viewing bulletin information in the communication device (personal computer) according to one embodiment of the present invention; FIG. 4 is a diagram showing an example of a screen for viewing bulletin information in the communication device (personal computer) according to one embodiment of the present invention; FIG. 4 is a diagram showing an example of a damage information registration screen in the communication device according to the embodiment of the present invention; 4 is a diagram showing an example of input items for damage information in the communication device according to the embodiment of the present invention; FIG. It is a figure which shows an example of the master data of the goods which concern on this embodiment. It is a figure which shows an example of the goods category (major classification) which concerns on this embodiment. It is a figure which shows an example of the input screen of the damage information which concerns on this embodiment. 3A and 3B are diagrams showing an example of a search screen and an example of a search result display according to the present embodiment; FIG.

Hereinafter, embodiments will be described in detail with reference to the accompanying drawings. It should be noted that the following embodiments do not limit the invention according to the claims, and not all combinations of features described in the embodiments are essential to the invention. Two or more of the features described in the embodiments may be combined arbitrarily. Also, the same or similar configurations are denoted by the same reference numerals, and redundant explanations are omitted.

(Embodiment 1)
<System configuration>
FIG. 1 is a diagram showing a configuration example of an information system according to this embodiment. In FIG. 1, 10 is an information processing apparatus (server). 20a to 20d indicate shops respectively. Here, the store 20a and the store 20b are stores operated by the same company. For example, the store 20a is a drug store AA of company A, and the store 20b is a drug store BB of company A. The store 20c is a store of an affiliated company (for example, a group company) of the operating company of the stores 20a and 20b. For example, the store 20c is a CC drug store of Company B, which is an affiliated company of Company A. The store 20d is owned by another company (for example, a competitor) unrelated to the operating company of the stores 20a and 20b. For example, the store 20d is a drug store DD of Company C, which is a competitor of Company A. Each store 20 is a subscriber to the service provided by the information processing apparatus 10, and a plurality of companies (companies in the same industry) in various industries can be registered with the service.

Each store is equipped with a surveillance camera 21, a crime prevention system 23, and the like, and when an incident such as theft occurs, a person 22 (for example, a target person) related to the incident can be photographed. is. Although it is not always possible to photograph the face 24, it may be possible to obtain an image that includes features such as clothing and luggage. Further, a communication device 25 is arranged in each store. In the illustrated example, a desktop personal computer is used, but the present invention is not limited to this example, and other types of communication devices such as notebook computers and smart phones may be used. Each communication device 25 associated with each store and the information processing device 10 can transmit and receive information via a network.

In the present embodiment, damage information of an incident (theft, etc.) occurring at a certain store is input to the communication device 25 , and the damage information is transmitted to the information processing device 10 via the network 30 . Then, an example will be described in which, after the information processing device 10 performs necessary processing, the breaking news information about the damage is transmitted to each communication device 25 associated with each store.

<Device configuration>
Next, configuration examples of an information processing apparatus and a communication apparatus according to an embodiment of the present invention will be described with reference to FIGS. 2(a) and 2(b). FIG. 2(a) is a diagram showing a configuration example of an information processing apparatus according to an embodiment of the present invention, and FIG. 2(b) is a diagram showing a configuration example of a communication apparatus according to an embodiment of the present invention. is.

As shown in FIG. 2A, the information processing device 10 is a server device, and includes a CPU 101, a storage device 102, and a communication section 103. As shown in FIG. The operation of each processing unit, which will be described below, is realized by the CPU 101 reading and executing a computer program stored in the storage device 102 . The storage device 102 stores various information. For example, it stores information received from the communication device 25, a computer program read and executed by the CPU 101, and the like. The communication unit 103 has a function of wired or wireless communication with another device via the network 30 .

2B, the communication device 25 includes a CPU 251, a storage device 252, a communication section 253, a display section 254, and an operation input section 255. As shown in FIG. The operation of each processing unit described below is realized by the CPU 251 reading and executing a computer program stored in the storage device 252 .

The storage device 252 stores various information. For example, it stores information received from the information processing device 10, a computer program read and executed by the CPU 251, information input via the operation input unit 255, and the like. The communication unit 253 has a function of communicating with other devices by wire or wirelessly via the network 30 .

The display unit 254 displays various screens. For example, it displays quick report information about the damage caused by incidents occurring at other stores distributed from the information processing device 10, or displays an input screen for accepting input of damage information on incidents occurring at one's own store. can be done. The operation input unit 255 is, for example, a mouse, keyboard, touch panel, etc., and can receive input of various information from the user.

<Processing sequence>
Next, an example of a processing sequence in the information processing system according to one embodiment of the present invention will be described with reference to FIG.

In F301, an incident (for example, theft damage) occurs in the store 20a, and input of damage information is accepted in the communication device 25 associated with the store 20a. Details of input items will be described later. For example, the store clerk can recognize the occurrence of the incident by the alert issued by the security system 23 . An image of a person (subject) related to the case taken by the monitoring camera 21 at the time of outputting the alert is sent to the communication device 25 and used as one of the damage information. In addition, it is assumed that the occurrence of an incident is not necessarily recognized by the operation of the crime prevention system 23, and that the occurrence of an incident is recognized by the store clerk noticing that a large number of shelves in the store are missing. be done.

Then, in F<b>302 , the damage information input at the communication device 25 is transmitted to the information processing device 10 . The information processing device 10 performs predetermined processing as necessary on the damage information received from the communication device 25, and then sends the damage information to each communication device 25 associated with each of the other stores 20b, 20c, and 20d. to send preliminary information on damage caused by incidents. The contents of the bulletin information transmitted at this time differ according to the transmission destination. The details of the content of transmission will be described later. As a result, the employees of the shops 20b to 20d can be informed of the occurrence of the incident, and can alert the employees of their own shops and take countermeasures.

<Processing of communication device>
A procedure of processing performed by the communication apparatus according to an embodiment of the present invention with respect to the processing sequence shown in FIG. 3 will be described with reference to FIG.

In S401, the CPU 252 of the communication device 252 determines whether or not an incident has occurred. For example, when an alert is issued by the security system 23, it can be determined that an incident has occurred. Alternatively, it may be determined that an incident has occurred when the user opens a damage information input screen on the display unit 254 of the communication device 252 . If it is determined that an incident has occurred, the process proceeds to S402. On the other hand, if it is determined that no incident has occurred, it waits. Note that this step may be omitted.

In S<b>402 , the CPU 252 of the communication device 252 receives input of damage information regarding the incident that occurred via the operation input unit 255 of the communication device 25 .

Here, an example of the damage information input screen will be described with reference to FIG. Input items are company name, store name, industry, prefecture, municipality, date of occurrence, time of occurrence, case type, number of people, gender, age, characteristics, height, clothes, whether Japanese or not, free comment ( People), free comments (for products), free comments (for internal communication), images, etc.

Here, the company name is the name of the company that manages the store where the incident occurred. The store name is a name that identifies the store including a place name, such as Yokohama store. Types of business include, for example, (1) commercial facilities/department stores, (2) general supermarkets, (3) food supermarkets/food/liquor stores, (4) convenience stores, (5) clothing/shoes/bags/general stores, ( 6) Telephone mass sales, personal computer, game, mobile phone shop, (7) home center, discount, car goods, furniture store, (8) drug store, pharmacy, (9) sports, fishing gear, leisure goods store, (10) eyeglasses, (11) book/CD/stationery/toy store; (12) others; However, the classification of industries is an example, and some of these may be grouped together into the same classification, or may be classified into further subdivided classifications.

Prefectures and municipalities are the locations of stores where incidents occurred. The date and time of occurrence are the date and time when the incident occurred. If the date of occurrence is unknown, the unknown column can be checked. Case types include, for example, theft, refund fraud, change fraud, credit fraud, and the like. The number of people is the number of persons (for example, target persons) involved in the occurrence of the incident. Items such as sex, age, characteristics, height, clothing, and whether the person is Japanese or not are information about a person (for example, a subject) involved in the occurrence of the incident. Input fields corresponding to the number of people are presented for these pieces of information. The illustrated example is for one person.

A free comment (regarding a person) is a comment field in which an input person such as a store clerk enters a comment concerning a person involved in the occurrence of an incident. For example, the content is "When I checked the camera image, I found a pair of male and female suspicious persons...". A free comment (regarding a product) is a comment field that an inputter such as a store clerk inputs regarding a product related to an incident (for example, a product that has been stolen). For example, the content is "I was robbed of one span of a shelf in the cosmetics corner...". Free comments (for internal communication) are comments directed at other stores of the company that operates the store where the incident occurred, and stores of affiliated companies. For example, "This is ●●, the store manager. All the staff checked the camera images, but none of them seemed to recognize him. Attached is a photograph image...".

The image is an image of a person involved in the occurrence of the incident (for example, the subject) captured by the surveillance camera 21 . For example, you can select an image from the file selection button and import it.

Next, with reference to FIG. 11, each input item shown in FIG. 10 will be supplemented. Among the input items, the company name, store name, free comment (for internal communication), and image are disclosed to other stores of the operating company of the own store and stores of affiliated companies, but other companies (such as This information is not disclosed to competitors' stores. In other words, neither information specifying which store of which company the incident occurred nor comment information for in-house communication is distributed to stores of other companies. In addition, images are also prohibited from being viewed at stores of other companies. However, as for the image, the face part may be mosaic-processed so that the face part cannot be browsed, so that it can be browsed by other companies. As shown in FIG. 11, the input items (items 1 to 9, items 14 to 20, and items 24 to 27) shown in FIG. It is an item (marked Δ in FIG. 11). On the other hand, in FIG. 11, the items shown in items 10 to 13 and items 21 to 23, such as total quantity, total damage amount, situation, report to the police, vehicle type, vehicle color, and vehicle number, do not need to be entered at the time of breaking news. This item is recommended to be entered after the fact.

The total quantity is the number of damaged items. The total damage amount is the total amount of damaged goods. The situation is, for example, information such as whether the person involved in the occurrence of the incident is "on the run" or "captured". The report to the police is information such as whether the report has been carried out or the report has not been carried out. The vehicle type, vehicle color, and vehicle number are information related to the vehicle used by the person involved in the incident to escape.

In addition, for example, as shown in FIG. 13, the product category of item 9 includes men's clothing, children's/baby goods, innerwear/underwear, food and drink, cigarettes/smoking goods, household appliances, tools/power tools, gardening supplies, Daily necessities, cosmetics, medical/health equipment, CD/DVD/BD, etc., toys/games, sports clothing, leisure goods, cash/coin vouchers, etc., ladies' clothing, shoes/bags, watches/glasses/precious metals, alcoholic beverages, car/motorbike supplies , digital home appliances, miscellaneous goods/accessories, pet supplies, pharmaceuticals, health foods, books, stationery/OA (Office Automation) supplies, sporting goods, fishing gear, furniture/bedding/interiors, and other products. However, the product category division is an example, and some of these may be grouped together into the same division, or may be classified into further subdivided divisions. The example of FIG. 13 is an example of large classification, and medium classification and small classification may be provided.

Also, as shown in FIG. 11, items 1 to 5 are items that are automatically input because they are known information for the communication device 25 associated with the store where the input is performed. Items 6 to 10, items 12 to 18, and items 20 to 22 are items that are selected from predetermined options. For example, select from a pull-down menu. Also, items 11, 19, and 23 to 26 are items with a high degree of freedom, so they are input by direct entry. The image of item 27 has a format of importing and pasting from an image file captured by the monitoring camera 21 as described in FIG.

Note that each of the input items described is an example, and some of them may not be included, and other input items may be included. Further, which one of automatic input, selective input, and entry input is applied is not limited to the example described.

Subsequently, returning to FIG. 4, in S403, the CPU 252 of the communication device 252 registers, in the information processing device 10 via the communication unit 253 of the communication device 25, the damage information regarding the incident that occurred, which was input in S402. Thus, the series of processing in FIG. 4 ends.

<Processing of information processing device>
Next, with reference to FIG. 5, a procedure of processing performed by the information processing apparatus according to the embodiment of the present invention with respect to the processing sequence shown in FIG. 3 will be described.

In S<b>501 , the CPU 101 of the information processing device 10 determines whether damage information has been registered from the communication device 25 via the communication unit 103 . If it is determined that the damage information has been registered, the process proceeds to S502. On the other hand, if it is determined that the damage information is not registered, it waits.

In S<b>502 , the CPU 101 creates bulletin information according to the destination of the bulletin information from the information processing apparatus 10 . More specifically, first breaking news information and second breaking news information having a smaller amount of information than the first breaking news information are created.

In S503, the CPU 101 determines that the transmission destination is either the communication device associated with another store of the same company as the company that operates the store associated with the communication device 25 or the communication device associated with the store of an affiliated company. Determine whether or not When this step is Yes, it progresses to S503. On the other hand, when this step is No, it progresses to S504. Note that if S503 is Yes, in the example of FIG. 3, the transmission destination is the communication device of the store 20b (another store of the same company as the store 20a) and the communication device of the store 20c (a store of an affiliated company). be. On the other hand, when S503 is No, in the example of FIG. 3, the transmission destination is the communication device of the store 20d (competitor's store).

In S<b>504 , the CPU 101 transmits the first bulletin information via the communication unit 103 . Here, the first bulletin information is information that allows viewing of predetermined information (for example, information that is not desired to be disclosed to a third party) among the damage information received by the information processing apparatus 10 in S501. The predetermined information is, for example, the company name, store name, internal communication, and image among the input items described with reference to FIG. Since the destination is the store of the company or the store of an affiliated company, this information is also transmitted.

In S505, the CPU 101 transmits, via the communication unit 103, second bulletin information having a smaller amount of information than the first bulletin information. The second bulletin information is information in which predetermined information in the damage information received by the information processing apparatus 10 in S501 cannot be browsed. In this case, the predetermined information is not transmitted because the destination is the store of another company (for example, a competitor). Regarding images, the image of the person involved in the case itself may be made unviewable, but if the face image part of the image is subjected to mosaic processing and the individual cannot be identified, it is possible to view other than the face. You may send it in

In S505, the CPU 101 determines whether or not transmission of the bulletin information to all destinations has been completed. When the transmission is completed, the series of processing ends. On the other hand, if the transmission has not been completed, the process returns to S503. Thus, the series of processing in FIG. 5 ends.

<Example of e-mail received by breaking news>
Next, with reference to FIGS. 6 and 7, an example of a received bulletin mail that can be confirmed by the communication device that has received the bulletin information transmitted in the process of FIG. 5 will be described.

First, FIG. 6 is a diagram showing an example of a received mail when the communication device that receives the bulletin is a smartphone. Then, this is an example of a case where the breaking news information is received by a communication device of a company (for example, a competitor) other than the company that manages the store where the incident occurred. As is clear from the example shown in the figure, it does not include information such as the name of the company that operates the store where the incident occurred, the name of the store, free comments (internal communication), and the image of the person involved in the incident, making it unreadable. You are receiving breaking news in your state. By performing a swipe operation with the finger of the hand 601, the folded information is opened, and information such as free comments (regarding products) and free comments (regarding people) can be viewed.

On the other hand, FIG. 7 is a diagram showing an example of received mail when the communication device that receives the bulletin is a personal computer. Then, it is an example of a case where the flash information is received by the communication device of the store of the same operating company as the store where the incident occurred or by the communication device of the store of an affiliated company. As is clear from the illustrated example, the company name, store name, free comment (internal communication), and image information of the person involved in the case are also notified and can be browsed. In the illustrated example, the URL of the image is described, and by clicking on this URL, the image stored in the information processing apparatus 10 can be accessed and the image can be browsed. Note that the image data does not remain in the destination communication device to which the bulletin was sent, and the image stored in the information processing device 10 is accessed.

<Browsing example on the display screen of breaking news information>
6 and 7, an example of the received mail has been described, but it is also possible to directly view the bulletin information (or the damage information added after the bulletin) on the display unit 254 of the communication device 25. FIG. As a browsing method, for example, the communication device 25 can access the information processing device 10 to acquire information.

An example of a browsing screen for bulletin information will be described with reference to FIGS. 8 and 9. FIG. FIG. 8 shows a history screen of bulletin information. In FIG. 8, a list of bulletin information managed by ID is displayed in chronological order. For example, the bulletin information of IDs 19, 22, and 25 in which the company name, the store name, and the image (thumbnail) are displayed is the bulletin information by another store of the company that operates the own store, or the store of the affiliated company This is breaking news information. When the operation button 801 is clicked, the detailed screen is displayed. FIG. 9 is an example of a detailed screen of breaking news information displayed when the operation button 801 is clicked. As a result, it is possible to present the received mail information as shown in FIGS.

Information such as total quantity, total damage amount, vehicle characteristics, vehicle color, and vehicle number in FIG.

As described above, in this embodiment, when an incident such as theft occurs at a certain store, input of damage information is received by the communication device of the store where the incident occurred, and the damage information is sent to the information processing device (server). and send the breaking news information according to the distribution destination to the communication devices of other stores.

This makes it possible to easily share damage information between shops. In particular, since damage information can be sent to competitors as a flash report, information can be widely shared among stores in the same industry, making it easier to take precautions and take countermeasures.

[Variation]
According to the above example, it is possible to widely and quickly notify the subscribers of the service provided by the information processing apparatus 10 of the occurrence of the damage. May be distributed for reception. In this case, the subscriber of the service can operate the communication device 25 to specify the desired reception area.

For example, the transmission destination of the flash report may be limited to shops existing in a predetermined area (for example, within the same prefecture, the same municipality, or a specific local area such as the Kanto region). As a result, it is possible to transmit breaking news of damage according to the definition of nearby stores, which differs depending on the subscriber of the service. be able to.

Also, the setting of each communication device 25 may be changed so as to receive only the bulletin of damage information corresponding to the same industry or the same product category. This makes it possible to appropriately receive necessary information.

In addition, the information processing device 10 identifies the area where the incident occurred (for example, within the same prefecture, the same municipality, or the Kanto region, etc.) based on the plurality of damage information received so far from the plurality of communication devices. The number of incidents occurring may be further created as statistical information for each local area). For example, in the prefecture where the store is located, the number of incidents occurring in each municipality may be displayed in the form of graph display or map display. The display is performed on the display unit 254 of each communication device 25. FIG. Alternatively, a separate display unit may be provided in the information processing apparatus 10, and the display may be possible on that display unit.

In the graph display, for example, a bar graph may be displayed with each area (prefecture or municipality) on the horizontal axis and the number of occurrences on the vertical axis. In the map display, for example, a color-coded display may be performed according to the number of occurrences for each area on the map. As a result, it is possible to easily grasp the area where the number of occurrences is large. Further, the number of occurrences may be sorted and displayed by date of theft, time zone, and day of the week. This makes it possible to grasp trends in time zones, days of the week, and seasons when thefts are likely to occur.

Furthermore, the communication device 25 of the store where the incident occurred may automatically create form data related to the incident based on the damage information input via the operation input unit 255 . The report data here refers to the report data on the incident to the company that operates the store by the store where the incident occurred, the report data summarizing the information of the target, the damage report data to be submitted to the police, and the insurance company Contains at least one of the receipt data to be submitted. Since data in a predetermined format can be automatically created from input information, post-processing of damage information is facilitated, and the burden on the person in charge at the store can be reduced.

Note that the form data may be created on the communication device 25, or may be created on the information processing device 10 that has received the damage information from the communication device 25, and the communication device 25 may download it.

(Embodiment 2)
In this embodiment, an image captured by a surveillance camera at a store where an incident such as theft has occurred is used to send an alert when a person involved in the incident is detected by a surveillance camera installed in a nearby store. An example of outputting is explained.

Since the configuration of the information processing system and the configuration of the communication device and the information processing device according to the present embodiment are the same as those of the first embodiment, detailed description thereof will be omitted.

As described in the first embodiment, an image of a person (for example, a target person) involved in the occurrence of the incident captured by the surveillance camera 21 is transmitted from the communication device 25 of the store to the information processing device 10, and the information processing device 10 storage devices 102 . By collating the image information stored in the storage device 102 with the images taken each time by the monitor camera 21 of each store, it is possible to output an alert when a suspicious person comes to the store.

Specifically, the image of the person captured by the monitoring camera 21 installed in each store is transmitted to the information processing device 10 via the communication device 25 . Then, the information processing device 10 compares the image information stored in the storage device 102 with the image information transmitted from the communication device 25, and, for example, when the degree of similarity between the images is equal to or greater than a predetermined value, an alert is generated. Send the information to the communication device 25 . Then, the communication device 25 outputs an alert in response to receiving the alert information. As an alert output method, for example, notification such as alert mail or alert voice can be used. The alert may be, for example, the lighting of patrol lights (registered trademark) in the store or an announcement in the store. A store clerk who notices the alert can take precautions or take countermeasures, thus increasing the possibility of preventing damage.

As described in the first embodiment, images of people who may have been involved in the incident cannot be viewed in their entirety on the communication devices of other companies' stores, or they are displayed with mosaics applied to their faces. configured to be viewable only. In the matching process according to the present embodiment, the image captured by the surveillance camera 21 is transmitted to the information processing device 10 via the communication device 25 of each store, and the information processing device 10 performs matching. The image (or the face part in the image) of the person who would have done so can remain unbrowsable.

The method of matching processing in the information processing device 10 is related to the luminance value of the face portion of the person in the image transmitted from the communication device 25 each time and the occurrence of the damage stored so far in the storage device 102. It is possible to use a method of calculating the degree of similarity with the luminance value of the face portion of the person who would have done so, and determining whether the degree of similarity is equal to or greater than a predetermined value. Alternatively, since it is assumed that the face part is not well reflected in the image, it is configured to perform matching processing using information such as clothes, luggage, shoes, etc. reflected in the image instead of matching faces with each other. good too.

(Embodiment 3)
In this embodiment, the master data of the product is imported into the information processing device in advance, and by inputting part or all of the product name or the JAN code, etc., the corresponding product is searched from the database, and the product is displayed. An example of presenting damage information will be described.

Since the configuration of the information processing system and the configuration of the communication device and the information processing device according to the present embodiment are the same as those of the first embodiment, detailed description thereof will be omitted.

FIG. 12 is a diagram showing an example of product master data according to the present embodiment. The master data includes items such as "JAN code", "product name + (model number)", "manufacturer name", "major category", "middle category", "minor category", and "NB/PB". List the model number if available. NB stands for National Brand. NB is a brand of a manufacturer that manufactures products, and is a brand that is created by the manufacturer performing product planning to manufacturing. On the other hand, PB stands for private brand. Private brands are brands developed by retailers, wholesalers, and the like, where retailers and others plan and develop products, and manufacturers are mainly in charge of manufacturing.

In the example of the first line in FIG. 12, the JAN code is 4902XXXXXX57, the product name is XXX coffee, the manufacturer is Company A, the major category is food and beverages, the middle category is beverages, the minor category is coffee, and the NB/PB distinction is NB. It has become. Here, an example of major classification is shown in FIG. The details of FIG. 13 have already been described in the first embodiment.

Master data of products as shown in FIG. 12 is registered in the database of the information processing apparatus 10 in advance. Then, when registering damage information at a store, etc., in addition to the input information described with reference to the input screen of FIG. / Or configured to accept input of product name information. As a result, it is possible to retrieve the damage information of a specific product via the communication device 25 after the fact.

Here, FIG. 14 illustrates an example of a damage information input screen according to this embodiment. FIG. 14 is a modification of the input screen shown in FIG. From the items in FIG. 11, delete "free comment (about the product)" and replace each item of product information (JAN code, product name, manufacturer, major classification, middle classification, small classification, NB or PB, amount of damage , the total amount of damage suffered) are added. Each item of product information can be input by direct input or selection input from a pull-down menu. Although the input contents of the total amount of damage suffered are disclosed to other stores of the operating company of the store and stores of affiliated companies, it is not disclosed to stores of other companies (for example, competitors). Information. Damage information is registered via an input screen as shown in FIG. 14 using the communication device 25 of each store.

A store clerk or the like who wishes to view the collected damage information accesses the information processing device 10 via the communication device 25 and performs an input for searching via the search screen. For example, by entering the JAN code of the target product or entering at least a part of the product name via the search screen displayed on the communication device 25, the corresponding product can be retrieved from the information processing device 10. By searching the database, it is possible to acquire past damage information and damage statistical information (for example, statistical information such as the number of times and the amount of damage in each area) related to the product.

Here, FIG. 15 is a diagram showing an example of a search screen and an example of display of search results according to the present embodiment. The search screen includes input items such as product category (major category, middle category, minor category), product name, manufacturer name, JAN code, and NB/PB. The product category (major category, middle category, small category) and NB/PB may be configured to be selectable from a pull-down menu. The product category may be configured so that selection from the middle classification pull-down menu becomes possible after selecting the large classification, and selection from the small classification pull-down menu becomes possible after selecting the middle classification. The product name, manufacturer name, and JAN code may be made to accept character input by direct input. A list of candidates from the product master data may be displayed while characters are being input, and selection may be made from the list.

For example, by specifying Company A as the manufacturer name and performing a search, the past damage information of Company A and its statistical information may be obtained. Similarly, by performing a search with the product category specifying a major category, for example, past damage information and statistical information regarding the food and drink included in the major category shown in FIG. 13 can be acquired. good. The display example of the search result in FIG. 15 is the search result when food and drink is specified as the major category. Along with the JAN code, product name, manufacturer name, large classification, middle classification, small classification, and NB/PB as shown in FIG.

Alternatively, by performing a search by designating a combination of these items, past damage information and statistical information regarding company A's food and drink may be acquired. This makes it possible to search not only for individual products, but also for specific companies or product categories. Therefore, it is also possible to grasp the tendency of product categories in which damage is likely to occur.

Further, by referring to the NB/PB items included in the master data of the product in FIG. 12, the PB product may be configured so that the information can be shared only between the stores of the companies related to the PB. For example, if an unrelated company performs a search, only part of the information may be displayed. In the example of the search result in FIG. 15, the JAN code, product name, manufacturer name, and small classification information of the product corresponding to PB are not displayed, and some of the major classification, middle classification, and damage amount are displayed. Displaying information only. The display example of the search result of the damage information of the product corresponding to PB is not limited to the illustrated example, and various modifications are possible.

Although the amount of damage is displayed in the example of FIG. 15, various statistical information regarding damage such as the area where damage occurred, the date and time of damage occurrence, etc. may be displayed in addition to the amount of damage.

As described above, in this embodiment, by importing product master data into the information processing device in advance and entering a part or all of the product name or the JAN code, the corresponding product can be retrieved from the database. It is possible to search and present the damage information of the product. This makes it possible to examine information such as which products are likely to be stolen from various viewpoints, so that more appropriate anti-theft measures can be taken.

(Embodiment 4)
In the present embodiment, an example will be described in which not only information on damage such as theft is shared, but also information on the sale of stolen goods is shared.

Since the configuration of the information processing system and the configuration of the communication device and the information processing device according to the present embodiment are the same as those of the first embodiment, detailed description thereof will be omitted.

Merchandise that has been stolen from a store of a sales company may be sold and cashed at a second-hand buying and selling company. For this reason, products that are suspected of being stolen (for example, a large number of new, unopened products, etc.) are sometimes brought into second-hand buying and selling companies. On the other hand, some product sales companies manage second-hand purchase and sales companies (for example, recycling companies) as group companies or subsidiaries. In such a case, a clerk of the second-hand buying and selling company will use the information of the suspicious item brought in and its quantity as stolen goods trading information via the communication device 25 associated with the store of the second-hand buying and selling company. It is configured so that it can be registered in the information processing apparatus 10 (server). As a result, at the store of the sales company, it is possible to acquire information on the sale of stolen goods from the information processing device 10 (server) via the communication device 25 associated with the store of the sales company. By analyzing the collected information, it is also possible to recognize information on products that tend to be registered as stolen goods trading information. Therefore, since it is possible to recognize products that are easily stolen among the products handled by the sales company, it is possible to take measures such as strengthening the monitoring of such products, and to prevent further theft. It becomes possible.

Note that an alert notification such as an alert mail may be transmitted from the information processing device 10 (server) to the communication device 25 associated with the store of the sales company in response to the registration of the stolen goods trading information. good. At this time, an alert notification may be sent only for information on stolen goods trade registered by related companies such as group companies and subsidiaries.

In addition, it is structured so that information on the sale of stolen goods can be shared among many service subscribers who are not related to each other, not limited to relationships such as a sales company and a second-hand purchase sales company related to the sales company. may This makes it possible to share information on stolen goods trading of various types of products.

In this embodiment, in addition to sharing damage information as in Embodiments 1 and 2, an example of sharing stolen goods trading information has been described. The invention can be applied. In other words, the information processing system may be configured to realize only the sharing of stolen goods trading information described in the present embodiment.

(Embodiment 5)
In this embodiment, in addition to theft and shoplifting, the target is a case in which a product is lost when one notices it. An example will be described in which when a product loss, which is not necessarily caused by theft or shoplifting, is noticed, it can be registered in the information processing apparatus 10 (server) as a case of shortage of goods. Product losses that are not necessarily caused by theft or shoplifting include, for example, losses caused by mere management errors, losses caused by fraudulent transactions by traders, losses caused by fraudulent actions by employees, and the like.

Since the configuration of the information processing system and the configuration of the communication device and the information processing device according to the present embodiment are the same as those of the first embodiment, detailed description thereof will be omitted.

When a store clerk notices a shortage of goods, the information processing device 10 (server ). As a result, the information processing device 10 (server) can collect information on the quantity of product losses that have occurred at a plurality of companies/stores. It becomes possible to

A store clerk accesses the information processing device 10 (server) via the communication device 25 and inputs information on a specific product, thereby obtaining past product losses for the product from the information processing device 10 (server). Configure it so that trend information can be obtained. For example, by entering product information such as product names and JAN codes into the search window, the information processing apparatus 10 (server) returns product loss trend information related to the entered information. The display of the trend information can be, for example, a chronological display of the loss amount of the product. It should be noted that the information may be displayed in a more intuitively recognizable display form by using a graph display such as a bar graph instead of the numerical display.

As a result, it is possible to grasp the tendency of which products are likely to cause losses.

The invention is not limited to the above embodiments, and various modifications and changes are possible within the scope of the invention.

10: Information processing device 20a to 20d: Store 21: Surveillance camera 22: Person 23: Security system 24: Face 25: Communication device 30: Network 101, 251: CPU
102, 252: storage device 103, 253: communication section 254: display section 255: operation input section

Claims (17)

An information processing system including a communication device and an information processing device,
The communication device
input receiving means for receiving input of damage information related to an incident that occurred at a store associated with the communication device;
damage information transmission means for transmitting the damage information received by the input reception means to the information processing apparatus;
with
The information processing device is
damage information receiving means for receiving the damage information from the communication device;
a control means for creating bulletin information based on the damage information;
breaking news information transmitting means for transmitting the breaking news information to another communication device;
with
The control means creates first breaking news information and second breaking news information having a smaller amount of information than the first breaking news information according to the destination of the breaking news information,
The information processing device is capable of accepting designation of an area desired by a user of the other communication device and designation of an industry via the other communication device,
The breaking news information transmitting means is characterized in that the breaking news information that corresponds to an area designated for the other communication device and that corresponds to a designated business type is transmitted to the other communication device. Information processing system. The breaking news information transmitting means is
If the transmission destination is either a communication device associated with another store of the same company as the company that operates the store associated with the communication device or a communication device associated with a store of an affiliated company, the first Send breaking news information for
The second bulletin information is transmitted when the transmission destination is a communication device associated with a store of another company that is not related to a company that operates the store associated with the communication device. 1. The information processing system according to 1. The first bulletin information is information that allows viewing of predetermined information,
3. The information processing system according to claim 1, wherein the second bulletin information is information in which the predetermined information cannot be browsed. 4. The information processing system according to claim 3, wherein said predetermined information includes, of said damage information, the name of said store, the name of a company that operates said store, and matters to be communicated to inside said company. . 3. The predetermined information includes an image of a face image portion of an image of a person involved in the generation of the proposal, or an image of the person whose face image portion is subjected to mosaic processing. 5. The information processing system according to 3 or 4. A part of the damage information is automatically entered,
another part of the damage information is selectively input,
6. The information processing system according to any one of claims 1 to 5, wherein still another part of the damage information is input. The control means may further create statistical information on the number of occurrences of the proposal for each area in which the proposal occurred based on a plurality of pieces of damage information received from a plurality of communication devices including the communication device. 7. The information processing system according to any one of claims 1 to 6. 8. The information processing system according to claim 7, wherein said statistical information can be viewed in the form of graph display or map display on each of said plurality of communication devices. 9. The information processing according to any one of claims 1 to 8, wherein said control means further creates form data related to said proposal based on said damage information received from said communication device. system. The form data is at least one of report data on the above-mentioned proposal submitted by the store where the above-mentioned proposal occurred to the company that operates the store, damage report data to be submitted to the police, and reception slip data to be submitted to the insurance company. 10. The information processing system according to claim 9, comprising: 11. The information processing system according to any one of claims 1 to 10, wherein the incident includes at least one of theft, refund fraud, change fraud, or credit fraud. The communication device
further comprising image transmission means for transmitting an image captured by an imaging device associated with the communication device to the information processing device;
The information processing device is
A collation means for collating an image of a person involved in the occurrence of a case in the past accumulated in the information processing device with an image received from the communication device;
an alert transmission means for transmitting an alert to the communication device when a person is verified by the verification means;
12. The information processing system according to any one of claims 1 to 11, further comprising: The information processing device can further accept designation of a product category via the other communication device,
13. The breaking news information transmitting means transmits breaking news information corresponding to a designated area, a designated business type, and a designated product category to the other communication device. Information processing system according to the item. The information processing device is
a holding means for holding a database of products;
receiving means for receiving input of part or all of the product name or JAN code information via the other communication device;
presenting means for retrieving the corresponding product from the database based on part or all of the product name or the JAN code and presenting damage information of the product to the other communication device;
14. The information processing system according to any one of claims 1 to 13, further comprising: An information processing device capable of communicating with a communication device,
damage information receiving means for receiving, from the communication device, damage information relating to incidents occurring at a store associated with the communication device;
a control means for creating bulletin information based on the damage information;
breaking news information transmitting means for transmitting the breaking news information to another communication device;
with
The control means creates first breaking news information and second breaking news information having a smaller amount of information than the first breaking news information according to the destination of the breaking news information,
The information processing device is capable of accepting designation of an area desired by a user of the other communication device and designation of an industry via the other communication device,
The breaking news information transmitting means is characterized in that the breaking news information that corresponds to an area designated for the other communication device and that corresponds to a designated business type is transmitted to the other communication device. Information processing equipment. A control method for an information processing device capable of communicating with a communication device,
a damage information receiving step of receiving, from the communication device, damage information regarding an incident that occurred at a store associated with the communication device;
a control step of creating bulletin information based on the damage information;
a breaking news information transmitting step of sending the breaking news information to another communication device;
has
In the control step, first breaking news information and second breaking news information having a smaller amount of information than the first breaking news information are created according to the destination of the breaking news information ,
The control method is
further comprising a receiving step of receiving designation of an area desired by a user of the other communication device and designation of a business type via the other communication device;
The breaking news information transmitting step is characterized in that the breaking news information corresponding to the area designated for the other communication device and the breaking news information corresponding to the designated business type is transmitted to the other communication device. A control method for an information processing device. A program for causing a computer to execute each step of the control method according to claim 16 .

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