JP5968349B2 - Watch system, watch display information generation method, system side device, operator terminal, computer program - Google Patents

Description

  The present invention monitors the information of a plurality of users to be watched, improves the efficiency of the watch work for the operator who needs to take various actions according to the user situation, reduces the burden on the operator, and watch The present invention relates to a watching system, a watching display information generating method, a system-side device, an operator terminal, and a computer program that prevent the personal information of a target user from being disclosed more than necessary.

  Conventionally, there is a monitoring service that allows a person who lives far away (a person to be watched) to be remotely confirmed. As an example of such a monitoring service, a monitoring device is installed in a watched person's house to acquire the status of the person being monitored (user status), etc., and information sent from the monitoring device (user status) The monitoring service operator checks the status of the user based on the status information). Generally, one operator is in charge of monitoring a plurality of users.

  In Patent Document 1 below, a system is disclosed in which a plurality of monitoring sensors are arranged in a person's home to be monitored, and the situation of the person being monitored remotely via a communication network can be confirmed.

JP 2002-324291 A

  Since the operator checks the status of a plurality of users in the watching service, the status of the plurality of users is displayed in a large amount in a list format on the screen of the terminal (operator terminal) used by the operator. Therefore, just by looking at the screen at a glance, the number of users corresponding to the level that should be dealt with as soon as possible, the level indicating the degree of watching status of each user (for example, a normal level with no particular problems, a high level of urgent warning) There are problems such as difficulty in determining the level and various levels such as an emergency level having a very high degree of urgency. Therefore, it takes time for the operator to determine the situation of each user from the screen contents displayed on the operator terminal, and grasps the overall situation such as judging the number of people belonging to each watching situation level from the determined contents. In addition, there is a problem in that it is difficult to perform efficient response work in an emergency, because it is difficult to quickly determine the policy and time required for response.

  In addition, depending on the provider of the monitoring service, a device that collects information from the monitoring device (referred to as a system-side device) is not a communication device. While using a device of another business operator (system company) that operates a system related to equipment, etc., prepare a device (referred to as a service-side device) that stores personal information of the user to be watched on its own. Thus, there is a case where an overall watching system is configured, and such a case is shown in FIG.

  An example of the monitoring service shown in FIG. 39 is that a company providing the monitoring service (monitoring service operating company) constructs the monitoring system 1 by using a system side device (system side server 2) owned by the system company. A conventional example will be shown. In this watching system 1, a television device TV1, TV2,... Having a communication function as a watching device installed in a house H1, H2... Hn of a plurality of watched persons (users M1, M2... Mn). ... Status information indicating the user status is acquired by the system-side server 2 from TVn.

  The system side server 2 presents the acquired information when there is a login operation of the operator terminals T1, T2... Tn of the operators OP1, OP2... OPn, and the operators OP1, OP2. Confirms the status of the users M1, M2,... Mn (no abnormality, warning level, emergency level, etc.) by looking at the information displayed on the operator terminals T1, T2,. Correspondingly, the user (monitors K1, K2,... Kn) rushes to the user, such as the user's family and the security company with which the user is contracted.

  In the watching system 1 in FIG. 39, the users M1, M2,... Mn contract with the watching service operating company that provides the watching service, so the users M1, M2,. Personal information related to Mn (user's own name, address, telephone number, e-mail address, etc., emergency contact information, etc.) is kept at the service management company, and personal information cannot be stored at a system company that is not a contracting party. Become. Therefore, personal information protected by the Personal Information Protection Law is stored and managed by the service side device (service side server 3) owned by the watching service provider. Also, users who use the monitoring service themselves generally do not want their personal information to be disclosed more than necessary.

  Therefore, in the conventional monitoring service of the form shown in FIG. 39, the information presented from the system side server 2 to the operator terminals T1, T2,. The user status and the like are displayed in a list format or the like for the identification information (ID) to be displayed. Therefore, from such a list-format screen, the operators OP1, OP2,..., OPn determine the status of each user, and grasp the ID of the user corresponding to the level that requires emergency response such as warning / emergency. After that, the service side server 3 is accessed, and necessary personal information (user name, telephone number, emergency contact information, etc.) is inquired (searched, etc.) based on the grasped ID and obtained based on the inquiry. Since the corresponding work (contacting the user's relatives, etc.) is performed using the information, there is a problem that the burden on the operators OP1, OP2,. There is a problem that it is difficult to do.

The present invention has been made in view of such circumstances, and can display information that can immediately grasp the policy, time, etc. required for handling an emergency on the screen of the operator's terminal, It is an object of the present invention to provide a watching system, a watching display information generating method, a system side device, an operator terminal, and a computer program that can improve the efficiency of the corresponding work.
In addition, the present invention provides a monitoring system, a monitoring display information generation method, and a system side that can reduce the burden on operator operations while minimizing the disclosure of personal information and can quickly perform initial response in an emergency. An object is to provide an apparatus, an operator terminal, and a computer program.

  In order to solve the above problems, a monitoring system according to the present invention includes a system side device that receives status information related to a user status from an external monitoring device that monitors the user to be monitored, and an operator terminal. The system-side device includes: means for determining a watching situation level from a user situation based on the received situation information; means for generating watching summary information based on the received situation information and the determined watching situation level; Means for transmitting the watching summary information to the operator terminal, and when the operator terminal receives the watching summary information transmitted from the system side device, the operator terminal displays a watching summary screen corresponding to the received watching summary information. And the system side device receives status information from each of the plurality of monitoring devices. The monitoring overview information including information indicating the number of users for each monitoring status level determined from the user status based on each of the received plurality of status information is generated as the monitoring overview information. And

  Further, in the monitoring system according to the present invention, the system-side device stores a group to which a plurality of users to be watched belong respectively in association with identification information related to the watch-over target, and as the watch summary information, The monitoring summary information including information indicating the number of users for each monitoring status level and information indicating a group to which the user belongs according to the number of users is generated.

The watching system according to the present invention is characterized in that the system side device generates watching summary information for a specific group extracted from a plurality of groups as the watching summary information.
The watching system according to the present invention is characterized in that the system side device generates watching summary information in which each group is sequentially arranged under a predetermined condition as the watching summary information.
In the watching system according to the present invention, the system-side device stores a group to which a plurality of users to be watched belong respectively in association with identification information related to the watching target, and the group as the watch summary information The monitoring summary information that can be displayed by switching the information indicating the number of users for each watching status level is generated in units of.

In the watching system according to the present invention, the system side device stores correspondence information indicating how to handle each watching situation level in association with the identification information, and the watching summary level information includes the watching situation level. Every time, the monitoring summary information including the identification information related to the monitoring target corresponding to the monitoring status level and the corresponding information to the monitoring target corresponding to the identification information is generated.
The watching system according to the present invention is characterized in that the system side device generates watching summary information for a specific number of users as the watching summary information.
The watching system according to the present invention is characterized in that the system side device generates watching summary information in which the number of users is arranged in ascending order or descending order as the watching summary information.

The watching system according to the present invention is characterized in that the system side device generates watching summary information for a specific watching situation level extracted from a plurality of watching situation levels as the watching summary information.
The monitoring system according to the present invention is characterized in that the system-side device generates, as the monitoring overview information, monitoring overview information arranged in order of level of high or low level of monitoring status level.
The watching system according to the present invention includes a service-side device that stores personal information related to a user to be watched, and the system-side device includes means for receiving personal information from the service-side device, and the monitoring summary information As described above, it is characterized in that watch summary information including personal information having different ranges to be disclosed according to the emergency level is generated.

  The monitoring system according to the present invention receives an external monitoring apparatus that monitors a user who is a monitoring target, receives status information related to the user status, and stores personal information related to the monitoring target user. In the monitoring system comprising a system-side device that receives personal information from the operator and an operator terminal, the system-side device includes means for determining a monitoring status level from a user status based on the received status information, received status information, and reception Based on the personal information and the determined level of watching status, and means for generating watch list information, and means for transmitting the generated watch list information to the operator terminal, the operator terminal from the system side device When the transmitted watch list information is received, the watch corresponding to the watch list information received is received. The system-side device receives status information from each of the plurality of monitoring devices, and the user is based on each of the received plurality of status information as the monitoring list information. According to the watch status level determined from the situation, watch list information including personal information with different disclosure ranges is generated.

In the monitoring system according to the present invention, the system-side device is arranged in the monitoring list screen so that the system side device can accept an operation of contacting the contact specified by the personal information as the monitoring list information. The watch list information including operation unit information corresponding to the operation unit is generated.
The watching system according to the present invention is a holding operation unit arranged in the watching list screen so that the system side device can accept an operation to put a response related to watching as a holding as the watching list information. The watch list information including the corresponding operation unit information is generated.
The monitoring system according to the present invention is based on a completed operation unit arranged in the watching list screen so that the system-side device can accept an operation indicating that the response related to watching is completed as the watching list information. The watch list information including the operation unit information is generated.
In the monitoring system according to the present invention, the system side device responds to a contact notification generating unit arranged in the watching list screen so that an operation for notifying contact information can be accepted as the monitoring list information. The watch list information including the operation unit information is generated.
In the monitoring system according to the present invention, the system side device responds to a contact display operation unit arranged in the monitoring list screen so that an operation for displaying contact information can be received as the monitoring list information. The watch list information including the operation unit information is generated.

  The monitoring system according to the present invention receives an external monitoring apparatus that monitors a user who is a monitoring target, receives status information related to the user status, and stores personal information related to the monitoring target user. In the monitoring system comprising a system side device that receives personal information from the operator and an operator terminal, the system side device has means for determining a monitoring status level from a user status based on the received status information, and the determined monitoring status level is Means for determining whether or not the communication condition level is met, and means for generating monitoring information based on the received situation information and the received personal information when it is determined that the monitoring condition level matches the communication condition level; Means for transmitting the generated watching information to the operator terminal, and the operator terminal Is provided with means for displaying a watching screen corresponding to the received watching information when receiving the watching information transmitted from the system side device, and the system side device is designated by the personal information as the watching information. The monitoring information including the operation unit information corresponding to the contact operation unit arranged in the watching screen is generated so as to be able to accept the operation for contacting the contact information.

  In the watching system according to the present invention, the system-side device responds to the hold operation unit arranged in the watch screen so that the watch side information can be accepted as an operation to put the response related to the watch on hold. Watching information including operation unit information is generated.

  The monitoring display information generation method according to the present invention is information related to watching that is displayed on an external operator terminal by a system side device that receives situation information related to a user situation from an external watching device that watches the user to be watched. In the watching display information generating method for generating the monitoring information, the system side device determines the watching status level from the user status based on the received status information, and the monitoring device based on the received status information and the determined monitoring status level. A generation step for generating summary information; and a transmission step for transmitting the generated monitoring summary information to an external operator terminal. In the reception step, status information is received from each of a plurality of monitoring devices, and in the generation step, , Based on the user status based on each of the received multiple status information And generating a watch summary information includes information indicating the number of users per situation level Ri.

  The watch display information generating method according to the present invention receives the status information related to the user status from an external watch device that watches the user to be watched, and stores the personal information related to the user to be watched. In the watching display information generation method in which the system side device that receives the personal information from the service side device generates the information related to the monitoring to be displayed on the external operator terminal, the system side device can detect the user status based on the received status information. A determination step for determining the watching status level, a generating step for generating watching list information based on the received status information, the received personal information, and the determined watching status level, and the generated monitoring list information as an external operator terminal A transmission step of transmitting to the plurality of monitoring devices in the reception step. Each of the status information is received, and in the generation step, a list of watching information including personal information with different ranges to be disclosed according to the watching status level determined from the user status based on each of the received plurality of status information It is characterized by generating information.

  The watch display information generating method according to the present invention receives the status information related to the user status from an external watch device that watches the user to be watched, and stores the personal information related to the user to be watched. In the watching display information generation method in which the system side device that receives the personal information from the service side device generates the information related to the monitoring to be displayed on the external operator terminal, the system side device can detect the user status based on the received status information. A determination step for determining a watching situation level; a determination step for determining whether or not the determined watching situation level matches a communication condition level; and a situation received when it is determined that the watching situation level matches a communication condition level A generation step for generating watching information based on the information and the received personal information, and A transmission step for transmitting the protection information to an external operator terminal, and in the generation step, operation unit information corresponding to a contact operation unit capable of accepting an operation for contacting a contact designated by the personal information is provided. It is characterized by generating watching information including.

  The monitoring system side device according to the present invention receives status information related to the user status from an external monitoring device that monitors the user to be monitored, and generates information related to the monitoring to be displayed on the external operator terminal In the side device, means for determining the watching situation level from the user situation based on the received situation information, means for generating watching summary information based on the received situation information and the judged watching situation level, and generated watching summary information Means for transmitting to the external operator terminal, the receiving means is configured to receive status information from each of a plurality of monitoring devices, and the generating means is configured to receive each of the received plurality of status information. Monitoring summary information including information indicating the number of users for each monitoring status level determined from the user status based on Characterized in that you have to generate a.

  The system-side device according to the present invention receives status information related to the user status from an external monitoring device that monitors the user to be monitored, and stores the personal information related to the user to be monitored In the system side device that receives personal information from the device and generates information related to watching to be displayed on an external operator terminal, means for determining the watching status level from the user status based on the received status information, and the received status information A means for generating watching list information based on the received personal information and the determined watching situation level; and means for transmitting the generated watching list information to an external operator terminal. Status information is received from each of the monitoring devices, and the generating means receives the received information. Depending on the situation level watch is determined by the user status based on the respective status information, characterized in that you have to generate a list information watch including a personal information is different from the ranges disclosed.

  The system-side device according to the present invention receives status information related to the user status from an external monitoring device that monitors the user to be monitored, and stores the personal information related to the user to be monitored In the system side device that receives personal information from the device and generates information related to watching to be displayed on an external operator terminal, means for determining the watching status level from the user status based on the received status information, and the determined watching status The means for determining whether the level matches the contact condition level, and if it is determined that the watch status level matches the contact condition level, generates watch information based on the received status information and the received personal information Means and means for transmitting the generated watching information to an external operator terminal. , Characterized in that you have to generate a watch information including the operation unit information corresponding to the contact operation unit capable of accepting a manipulation for performing communication to the specified contacts the personal information.

  The operator terminal according to the present invention receives, from an external system-side device, information related to watching of a user to be watched and displays the information. Means for receiving watching summary information including information to be displayed, means for generating a watching summary screen of contents indicating information indicating the number of users for each watching situation level based on the received watching summary information, and generated watching summary And a means for displaying a screen.

  The operator terminal according to the present invention is disclosed in accordance with the monitoring status level from the external system side device in the operator terminal that receives and displays information related to the monitoring of the user to be monitored from the external system side device. A means of receiving watch list information including personal information with different ranges and a list of watch lists containing personal information with different ranges to be disclosed according to the watch status level based on the received watch summary information It is characterized by comprising means for generating a screen and means for displaying the generated watch list screen.

  The operator terminal according to the present invention receives information from the external system side device from the external system side device and displays the information related to the watch of the user to be monitored, and contacts the designated contact from the external system side device. Means for receiving watching information including operation unit information corresponding to a contact operation unit capable of accepting an operation to be performed, and a user operation state based on the received watching information, and a contact operation unit corresponding to the operation unit information And a means for generating a watching screen arranged so as to be selectable, and a means for displaying the generated watching screen.

  The computer program according to the present invention can receive status information related to a user status from an external monitoring device that monitors the user to be watched by the computer device, and can generate information related to watching to be displayed on an external operator terminal. In the computer program for making the computer device, based on the received situation information and the determined watching situation level, means for performing processing for determining the watching situation level from the user situation based on the received situation information, A means for performing a process for generating watching summary information and a means for performing a process for transmitting the generated watching summary information to an external operator terminal and a means for performing the receiving process include a plurality of watching devices. Receive status information from each of the previous The means for generating the processing is characterized in that the monitoring summary information including information indicating the number of users for each watching situation level determined from the user situation based on each of the received plurality of situation information is generated. To do.

  The computer program according to the present invention provides personal information from an external service device that stores the status information related to the user status from the external monitoring device that monitors the user to be monitored, and the personal information related to the user to be monitored. In a computer program for generating information related to watching to be displayed on an external operator terminal, the computer device is set to a monitoring status level from a user status based on the received status information. Means for performing processing for determination, means for performing processing for generating watch list information based on received status information, received personal information, and determined watch status level, and the generated watch list information as an external operator terminal When it functions as a means to perform processing to send to Further, the means for performing the receiving process receives status information from each of the plurality of monitoring devices, and the means for performing the generating process includes a user based on each of the received plurality of status information According to the monitoring status level determined from the situation, watching list information including personal information with different disclosure ranges is generated.

  The computer program according to the present invention provides personal information from an external service device that stores the status information related to the user status from the external monitoring device that monitors the user to be monitored, and the personal information related to the user to be monitored. In a computer program for generating information related to watching to be displayed on an external operator terminal, the computer device is set to a monitoring status level from a user status based on the received status information. A means for performing a determination process, a means for performing a process for determining whether or not the determined watching situation level matches the contact condition level, and receiving if it is determined that the watching situation level matches the contact condition level Monitoring information based on received status information and received personal information The means for performing the generation process and the means for performing the process of transmitting the generated watching information to an external operator terminal, and the means for performing the generation process, the contact point designated by the personal information The monitoring information including the operation unit information corresponding to the contact operation unit capable of accepting the operation for contacting is generated.

  A computer program according to the present invention is a computer program for receiving information related to watching of a user to be watched from an external system side device by a computer terminal and generating a display screen based on the received information. The monitoring status based on the received monitoring summary information and means for performing processing for receiving the monitoring summary information including information representing the number of users for each monitoring status level from the external system side device. It is characterized by functioning as means for performing processing for generating a watch overview screen for contents indicating information indicating the number of users for each level and means for performing processing for displaying the generated watch overview screen.

  A computer program according to the present invention is a computer program for receiving information related to watching of a user to be watched from an external system side device by a computer terminal and generating a display screen based on the received information. In the above, means for causing the computer terminal to perform a process of receiving watch list information including personal information having different disclosure ranges according to the watch status level from an external system side device, and the received watch summary information And a means for performing processing for generating a tabular watching list screen including personal information with different ranges to be disclosed according to the watching status level, and a means for performing processing for displaying the generated watching list screen It is made to function as.

  A computer program according to the present invention is a computer program for receiving information related to watching of a user to be watched from an external system side device by a computer terminal and generating a display screen based on the received information. The computer terminal is configured to perform processing for receiving monitoring information including operation unit information corresponding to a contact operation unit capable of accepting an operation for contacting a specified contact from an external system side device. Based on the received monitoring information, the user status is indicated, and a means for performing processing to generate a monitoring screen in which a contact operation unit corresponding to the operation unit information is selectably displayed, and the generated monitoring screen are displayed. It is made to function as a means to perform the process to perform.

  In the present invention, since the overview information including the information indicating the number of users for each watching situation level is generated by the system side device and transmitted to the operator terminal, the operator terminal includes the number of users for each watching situation level. An overview screen for the content indicating information indicating the message is displayed. For this reason, the operator can grasp at a glance the number of users corresponding to the emergency level such as warning or emergency that should be dealt with urgently only by checking the screen of the operator terminal. In addition to making it easier to set up, it becomes easier to predict the working time required for the corresponding work, and the efficiency of the corresponding work can be improved. In addition to the warning and urgent levels described above, examples of the watching situation level include a level of attention that requires attention to the user, a normal level that does not cause a problem to the user, and the like. It is done.

  In the present invention, a group to which each of a plurality of users to be watched by the system side device belongs is stored in association with identification information related to the watch target, and information indicating the number of users for each watch status level; Since the watch overview information is generated so as to indicate the group to which the user according to the number of users belongs and is transmitted to the operator terminal, the operator terminal includes information indicating the number of users for each watch status level and the number of users. The overview screen of the contents indicating the group to which the user belongs is displayed. Therefore, the operator can grasp a plurality of users by group, and the efficiency of the operator's work can be further improved.

  In other words, assuming that there are a large number of users, the number of users that can be confirmed by one operator is limited, so a large number of users are divided into groups, and each operator is responsible for users belonging to a given group. If the allocation is performed, a plurality of operators can be assigned and assigned to a plurality of operators, and an efficient operator operation can be realized for a large number of users. In addition, as identification information concerning a monitoring target, identification information of a user who is a monitoring target or identification information of a monitoring device watching the user who is a monitoring target can be used (hereinafter the same).

  In the present invention, since the overview information for a specific group extracted from a plurality of groups by the system side device is generated and transmitted to the operator terminal, the operator terminal includes a specific group extracted from the plurality of groups. An overview screen for watching content will be displayed. Therefore, if the operator is limited to the group that the operator is in charge of, only the information limited to the range that the operator is in charge will be displayed on the operator terminal. Therefore, it is possible to reduce the burden on the operator work by reducing the information to be grasped by the operator and reducing the burden on the operator work. In addition, if the groups to be extracted can be changed as appropriate, operations such as reducing the number of groups assigned to the operator who is burdened and moving to a less burdensome operator are possible. This makes it easier to make settings, etc., so that it can flexibly handle realistic work processing of the watch service.

  According to the present invention, the watch summary information is generated and transmitted to the operator terminal so that the groups are sequentially arranged under a predetermined condition in the system side device, and therefore the groups are arranged in a predetermined order on the operator terminal. The watch over summary screen will be displayed. As a result, the operator can grasp the user situation in the order of the group, and can present a check screen to the operator that is less likely to cause basic mistakes such as omission of check of the user situation.

  In the present invention, since the system side device generates and transmits to the operator terminal monitoring overview information that enables switching and displaying information representing the number of users for each monitoring status level in units of groups, On the terminal, a monitoring overview screen for each group is displayed. As a result, the operator can quickly grasp the user status in units of groups, further improve the efficiency of the corresponding work, and there are groups in which users corresponding to emergency levels such as warning and emergency are concentrated. Since the time is managed in units of groups, it becomes easier to receive business assistance from other operators in charge of other groups.

  In the present invention, the system side device stores correspondence information indicating how to respond to each watching situation level in association with the identification information, and for each watching situation level, it corresponds to each watching situation level. Since the monitoring summary information indicating the identification information related to the target and the information corresponding to the monitoring target corresponding to the identification information is generated and transmitted to the operator terminal, the monitoring target corresponding to each monitoring status level is included in the operator terminal. The oversight overview screen showing the identification information related to and how to deal with the oversight according to the identification information is displayed. As a result, the operator can confirm how to respond in the event of an emergency in association with identification information for identifying the user, and can easily grasp the response policy in the event of an emergency and improve the efficiency of response operations.

  In the present invention, the system side device generates watch summary information for the range corresponding to the specific number of users and transmits it to the operator terminal, so the operator terminal corresponds to the specific number of users. A watch overview screen containing information on only the range will be displayed. As a result, the operator can narrow down the information to be confirmed from the viewpoint of the number of users. For example, the operator can confirm the user situation by narrowing down only to the range corresponding to the number of users of three or more. It becomes easier to handle work with priority for a large number of people.

  In the present invention, the system side device generates watch overview information in the ascending order or descending order of the number of users and transmits it to the operator terminal, so that each user situation is in the ascending order or descending order of the number of users. A summary screen for watching the lined up content will be displayed. As a result, the operator can narrow down the information to be confirmed in the order of the largest number of users or the smallest number of users, which is suitable for cases where priority operations are performed from a level with a large number of users. It becomes.

  In the present invention, the system side device generates watching summary information for a specific level extracted from a plurality of watching situation levels and transmits it to the operator terminal. A watch overview screen including only information corresponding to the watch status level is displayed. As a result, it is possible to quickly check the user situation by focusing on a specific watching situation level, and it becomes easy to quickly perform a response operation related to a highly urgent level.

  In the present invention, the system side device generates watch overview information in which the watch status level is arranged in order of level of high emergency level or low level order, and transmits it to the operator terminal. A watch overview screen of the contents in which each user situation is arranged in order of level of high emergency level or low level is displayed. As a result, the operator can narrow down the information to be confirmed in the order of the level of the level of emergency, or the level of the level of emergency, and in order to establish a response policy, for example, emergency This is suitable when, for example, it is desired to sequentially check the status of each user in descending order.

  In the present invention, after receiving the personal information from the service side device, the system side device generates the watch summary information so as to include the personal information having a different disclosure range according to the watch status level. Thus, since the information is transmitted to the operator terminal, the operator terminal displays a watch overview screen for contents including personal information with different disclosure ranges according to the watch status level. As a result, since the personal information is disclosed to some extent, the operator can check not only the identification information but also the name, etc. for the user who needs to respond, such as making a call. On the other hand, since the scope of disclosure of personal information differs depending on the level of watching situation, for example, when the degree of emergency in the watching situation level is low (for example, normal level) Etc.), it is possible to minimize the scope of disclosure of personal information, etc., so that the desire of users who wish to suppress the disclosure of personal information as much as possible can be achieved to some extent. Therefore, it is possible to take a balanced response to the disclosure of personal information.

  In the present invention, the watch list information is generated by the system-side device and transmitted to the operator terminal so as to be included in the column for each watch target of the personal information that is disclosed in a different range according to the watch status level. Therefore, on the operator terminal, a watch list screen of contents included in the column for each watch target is displayed on the operator information according to the watch status level. Therefore, the operator can check the information in the list format including the personal information disclosed within a predetermined range without collating the personal information as in the prior art, freeing the operator from the personal information collation work, In addition to greatly reducing the burden, the personal information necessary for the corresponding work can be checked in a list so that the efficiency of the operator work as a whole can be improved.

  In the present invention, the system-side device generates watch list information so as to include in the column for each watch target the contact operation unit that can accept the operation of contacting the contact specified by the personal information, Since it is transmitted to the operator terminal, a watch list screen including a contact operation part is displayed on the operator terminal in the column for each watch target. As a result, the operator only needs to operate the contact operation unit in the task of contacting a predetermined contact as the operator's response, and there is no need to check the contact (phone number or email address, etc.). As a result, it is possible to make a quick contact, to eliminate mistakes such as making a mistake in the contact information, and to reduce the burden on the operator's contact work. The contact operation unit (operation unit) corresponds to a display object to be operated by the operator, and includes a selectable button, icon, image, character, and the like.

  In the present invention, the system side device generates a watch list information so as to include in the column for each watch target the watch operation unit capable of accepting the operation to put the response related to the watch on hold, Since it is transmitted to the terminal, a watch list screen including a hold operation part is displayed in the field for each watch target on the operator terminal. As a result, it is possible to remove the user from the confirmation target once the hold operation unit is operated for the user who is holding the response as a response work of the operator. This is suitable when, for example, he / she is at a loss in determining how to respond such as not being contacted.

In the present invention, the system side device generates watch list information so as to be included in the column for each watch target for the completed operation unit that can accept the operation indicating that the watch-related action has been completed, and the operator terminal Therefore, the operator terminal displays a watch list screen including a completion operation unit in a field for each watch target. As a result, when the corresponding task is completed, the operator can distinguish the user who has completed the corresponding task from the uncompleted user by operating the completion operation unit, and the user status is displayed in a list format. However, it is possible to quickly grasp the progress of the corresponding work and to improve the efficiency of the operator work.
In the present invention, the system-side device generates watch list information so as to be included in the column for each watch target, which is capable of accepting an operation for notifying the contact information, and sends it to the operator terminal. Since the transmission is performed, a watch list screen in which a contact notification operation unit is arranged in a column for each watch target is displayed on the operator terminal. As a result, when there is a content to be transmitted to another operator, the contact content can be notified through the operation of the contact notification operation unit arranged on the watch list screen.
In the present invention, the system side device generates watch list information so as to be included in the column for each watch target for the contact display operation unit that can accept the operation for displaying the contact information, and sends it to the operator terminal. Since the transmission is performed, a watch list screen in which a contact display operation unit is arranged in a field for each watch target is displayed on the operator terminal. Accordingly, if there is a contact display operation unit, it becomes possible to know at a glance that there is a contact item, and the contact item can be confirmed through the operation of the contact display operation unit arranged on the watch list screen.
The contact notification operation unit and the contact display operation unit as described above are effective for information sharing between operators and can function as an information sharing operation unit.

  In the present invention, the watch information is generated by the system-side device and transmitted to the operator terminal so as to include a contact operation unit capable of accepting an operation for contacting the contact designated by the personal information. A watch screen including a contact operation unit is displayed on the terminal. As a result, if the watch screen is displayed as an operator's response, a simple operation of simply selecting the contact operation unit can be performed, and contact can be made without collating personal information as in the past. Since it can be done, the burden on the operator can be greatly reduced, the response work can be performed quickly, and mistakes such as incorrect contact information can be eliminated.

  In the present invention, since an overview screen of contents showing information indicating the number of users for each status level is displayed on the operator terminal, the operator should respond immediately by simply checking the operator terminal screen. The number of users corresponding to the level can be grasped at a glance, the response policy can be predicted quickly, and the amount of work and time required for the response operation can be easily predicted, so that the response operation in an emergency etc. can be made more efficient. .

  In the present invention, since the operator terminal displays information indicating the number of users for each monitoring status level and a content overview screen indicating the group to which the user belongs according to the number of users, the operator can Users can be grasped by group, and the operator work can be made more efficient using the concept of group.

In the present invention, since an overview screen for monitoring contents for a specific group extracted from a plurality of groups is displayed on the operator terminal, the amount of information presented to the operator is narrowed down to a specific group that is the operator's responsibility range. It is possible to reduce the burden on the operator work by reducing the information to be grasped by the operator.
In the present invention, since an oversight overview screen is displayed in a state where each group is arranged in a predetermined order on the operator terminal, the operator can grasp the user situation in order of the group, and the basics such as omission of check of the user situation It is possible to secure a check system that makes it difficult to make mistakes.
In the present invention, since a monitoring overview screen in units of groups is displayed on the operator terminal, the operator can quickly grasp the user situation in units of groups.

  According to the present invention, the identification information related to the monitoring target corresponding to each monitoring status level and the monitoring overview screen showing how to respond to the monitoring target according to the identification information are displayed on the operator terminal. Makes it possible to confirm how to respond to the user's watching situation in relation to the identification information that identifies the user, and to easily grasp the emergency response policy that requires quickness, thereby improving the efficiency of the response work Can be planned.

In the present invention, since an oversight overview screen that includes information of only a range corresponding to a specific number of users is displayed on the operator terminal, it is possible to narrow down information to be confirmed by the operator at the point of number of users, It is possible to preferentially deal with the level where there are many people to deal with.
In the present invention, since an overview screen for watching the contents of each user situation arranged in ascending order or descending order of the number of users is displayed on the operator terminal, the operator selects the users in the descending order of the number of users or in ascending order of the number of users. You can check the situation sequentially.

In the present invention, since a watch overview screen including only information corresponding to a specific watching situation level is displayed on the operator terminal, it becomes possible to quickly check the user situation by narrowing down to a specific watching situation level, It is possible to quickly carry out operations corresponding to a specific watching situation level.
In the present invention, since the overview screen of the contents in which each user situation is arranged in the order of the level of the emergency in the order of high level or in the order of low level is displayed on the operator terminal, the operator The user status can be checked sequentially in ascending order of watching status level.

  In the present invention, the operator terminal displays a watch overview screen for contents including personal information with different scopes of disclosure depending on the watch status level, so that the user's name and the like can be confirmed and a call can be made This makes it possible to perform a corresponding operation such as the above, while satisfying to some extent the desire of a user who desires to suppress the disclosure of personal information as much as possible.

  In the present invention, the operator terminal displays a watch list screen of the contents included in the column for each watch target for the personal information with different disclosure ranges according to the watch status level. It is possible to check the information in a list format that includes personal information disclosed in the scope, freeing the operator from the personal information verification work, and checking the personal information necessary for the corresponding work etc. in a list, which is significantly larger than before It is possible to improve the efficiency of operator work.

In the present invention, since a watch list screen in which a contact operation unit is arranged in a column for each watch target is displayed on the operator terminal, when contacting a predetermined contact as an operator's corresponding work, contact information Confirmation (telephone number or e-mail address, etc.) is no longer necessary, making it possible to make quick contact by simply operating the contact operation unit, eliminate mistakes such as making contact mistakes, and reduce the burden on operator operations. .
In the present invention, since the watch list screen in which the hold operation unit is arranged in the field for each watch target is displayed on the operator terminal, for users who hold the response, if the hold operation unit is operated, In the watch list screen, it is possible to temporarily remove it from the confirmation target, and flexible screen contents can be presented to the operator according to the actual operator work.
In the present invention, since the watch list screen in which the completion operation unit is arranged in the field for each watch target is displayed on the operator terminal, the operator can operate the completion operation unit when the corresponding work is completed, It is possible to distinguish between a user who has completed a corresponding task and an uncompleted user at a glance, and even if the user status is displayed in a list format, the progress status of the corresponding task can be quickly determined.

In the present invention, since a watch list screen in which a contact notification operation unit is arranged in a column for each watch target is displayed on the operator terminal, when a content to be notified to another operator occurs, a contact notification operation is performed. By simply operating the department, you can easily notify the contact details.
In the present invention, since the watch list screen in which the contact display operation unit is arranged in the column for each watch target is displayed on the operator terminal, there is a communication item when the contact display operation unit is arranged. Can be recognized at a glance, and by simply operating the contact display operation section, it is possible to easily check the contact items.

  In the present invention, since the watch screen including the contact operation unit is displayed on the operator terminal, the operator's work can be performed simply by operating the contact operation unit if the watch screen is displayed. Because it is possible to contact without collating personal information as in the past, it is possible to quickly contact the operator while greatly reducing the burden on the operator, and to make mistakes such as incorrect contact information Can be resolved.

It is the schematic which shows the whole structure of the watching system which concerns on 1st Embodiment of this invention. It is a block diagram which shows the main internal structures of a monitoring apparatus (television apparatus). (A) is the schematic which shows a question screen, (b) is the schematic which shows an answer screen. (A) is the schematic which shows a local government top screen, (b) is the schematic which shows the living information screen. It is a block diagram which shows the main internal structures of a service side server. It is a chart which shows user related DB. It is a chart which shows operator DB. It is a chart which shows daily answer DB. It is the schematic which shows the outline | summary of a top page screen. It is a schematic diagram showing a watching summary screen. It is the schematic which shows a watch list screen. It is the schematic which shows the range regarding the corresponding operation in a watch list screen, (a) is the schematic including a corresponding button, (b) It is the schematic including a corresponding button. It is the schematic which shows the range regarding the corresponding operation in a watch list screen, and is the schematic showing the condition where a hold button is operated and a column moves to the bottom line. It is a block diagram which shows the main internal structures of a service side server. It is a chart which shows user DB. It is a block diagram which shows the main internal structures of an operator terminal. It is a 1st flowchart which shows the process sequence of the watch display information generation method. It is a 2nd flowchart which shows the process sequence of the watch display information generation method. It is a 3rd flowchart which shows the process sequence of the watch display information generation method. It is a 4th flowchart which shows the process sequence of the watch display information generation method. It is a 5th flowchart which shows the process sequence of the watch display information generation method. (A) is the schematic which shows the watching overview screen of a modification, (b) is the schematic which shows a number menu part. It is the schematic which shows the watching over summary screen of a modification. (A) and (b) are schematic diagrams showing a watching overview screen of a modification. (A) and (b) are schematic diagrams showing a watching overview screen of a modification. (A) and (b) are schematic diagrams showing a watching overview screen of a modification. It is the schematic which shows the watching over summary screen of a modification. (A) is the schematic which shows the modification (holding submenu) regarding a hold button, (b) is the schematic which shows the modification which provided the delete button. (A) is a schematic diagram showing a modified example in which a cooperation menu is provided, (b) is a schematic diagram showing a modified example in which each button related to contact is provided, (c) is a schematic diagram showing contents of a memo of contact, (d) ) Is a schematic diagram of a modification in which a button for mailing to another operator is provided. It is the schematic which shows the watch list screen of a modification. (A) is the schematic which shows the local government top screen of a modification, (b) is the schematic which shows a going out setting completion screen. It is the schematic which shows the question screen of a modification. (A) is the schematic which shows an inquiry screen, (b) is the schematic which shows a reply screen. It is the schematic which shows the watching over summary screen of a modification. It is a 6th flowchart which shows the process sequence of the watch display information generation method which concerns on 2nd Embodiment. (A) and (b) are schematic diagrams showing a watching screen according to the third embodiment. It is a 7th flowchart which shows the process sequence of the watch display information generation method which concerns on 3rd Embodiment. (A) (b) is the schematic which shows the watching screen which concerns on the modification of 3rd Embodiment. It is the schematic which shows the whole structure of the watching system which concerns on a prior art example.

  FIG. 1 shows an overall outline of a monitoring system 5 according to the first embodiment of the present invention. The system configuration of the monitoring system 5 of the present invention is basically the same as that of the conventional monitoring system 1 of FIG. 39, but the processing contents of the system side server 30 (corresponding to the system side device) owned by the system operator. (Information generation processing related to watching) and display contents of information screens related to watching displayed on the operator terminals t1, t2... Tn of the operators OP1, OP2. The personal information stored in the service-side server 70 (corresponding to the service-side device) owned by the watching service operating company is also sent to the system-side server 30 according to the progress of processing in the system-side server 30. As a result, the operators OP1, OP2,. It has been released from work to perform.

  The monitoring service provided by the monitoring system 5 is based on the situation of the users (watched persons M1, M2,... Mn) who live in the houses H1, H2,. If OPn is remotely monitored, and it is confirmed that the monitoring status level corresponds to an emergency level such as warning, emergency, etc., as a result of monitoring, depending on the monitoring person K1, K2,. A contact is sent from the operator to a contact (a user's relative, a security company with which the user is contracted, etc.), and a relative, a security company employee, etc. who has received the notification rushes to the user.

  The users to be watched (watched people M1, M2,... Mn) contract with the watch service management company, and when the watch service contract / registration is made, watch the personal information necessary for the watch service and provide it to the service management company. . The items included in the personal information include “user's own name / address / phone number (mobile phone number) / e-mail address”, “name (or name) / address / phone number to be contacted in case of emergency (mobile phone) Phone number), e-mail address ", etc. Of course, it is possible to set a plurality of “emergency contacts”. Examples of contacts include the user's family, the user's relatives, the hospital where the user visits, and the user's contract. There are security companies.

  As the watching devices, television devices TV1, TV2,... TVn having communication functions installed in the houses H1, H2,. The television apparatus TV1 etc., in addition to a normal television broadcast receiving function, etc., various information distributed from the system-side server 30 (questions for asking the user's condition etc., information related to life (weather forecast, city and town) Information, shopping street information, etc.), and information indicating the user's answer to the above-mentioned question and information on power on / off (these information correspond to situation information related to the user situation). It also has a function of transmitting to the system side server 30.

  Monitors K1, K2,... Kn who will rush to the user can use the mobile communication terminals D1, D2,. As the portable communication terminals D1, D2,... Dn, a notebook personal computer, a smartphone, a PDA with a communication function, a mobile phone, or the like having a wired or wireless communication function can be applied. Operator terminals t1, t2,... Tn used by operators OP1, OP2,... OPn include personal computers having communication functions, portable communication terminals (notebook personal computers having communication functions, smartphones, with communication functions). A computer terminal such as a PDA or a mobile phone can be applied. Note that the system server 30 included in the monitoring system 5 is used for the monitoring service by the monitoring service operating company having a contract with the system operator. Details will be described below.

  FIG. 2 shows an outline of a main internal configuration of a television device 10 that is a specific example of the television device TV1 that is a monitoring device installed in a user's house. The television apparatus 10 includes a preprocessing unit 11, a decoding unit 12, an infrared processing unit 13, a control unit 14, a memory 15, an operation unit 16, a communication unit 17, a display output processing unit 18a, an audio output processing unit 18b, and the like. The connection line L is connected. Each of these units 11 and the like transmits and receives signals to and from the control unit 14 through the internal connection line L. Each unit 11 and the like transmit a signal indicating the current processing status and the like to the control unit 14, and the control unit 14 transmits each signal to each unit 11. The current processing status is grasped from the processing status and the like transmitted from the etc., and a control signal for controlling the processing to be performed next is sent to each unit 11 according to the grasped status. Each part of the television apparatus 10 is as follows.

  The preprocessing unit 11 includes a tuner unit, an A / D conversion unit, a quadrature detection unit, an FFT unit, and a demodulation unit, and an RF signal (digital broadcast signal) acquired by an antenna is input to the input signal. Then, a predetermined process is performed to demodulate the transport stream (TS), and the demodulated data is transmitted to the decoding unit 12 that performs the next process. The decoding unit 12 performs decoding processing on the transport stream demodulated by the preprocessing unit 11 and separates it into video, audio, and other data, and performs video decoding processing on the separated video stream for display. In addition to outputting to the output processing unit 18a, audio decoding processing is performed on the separated audio stream and output to the audio output processing unit 18b.

  The display output processing unit 18a performs processing necessary for predetermined video display to generate a video signal, and outputs the generated video signal to the display screen 10a. Thus, a broadcast video such as a broadcast program is displayed on the display screen 10a. Is displayed and output. The audio output processing unit 18b performs predetermined processing necessary for audio output such as amplification to generate an audio signal, outputs the generated audio signal to the speaker 10b, and outputs various audio from the speaker 10c.

  On the other hand, as a part related to the interface system with the user, the infrared processing unit 13 performs communication processing (signal / data transmission / reception processing) according to a known infrared standard (for example, each standard of IrDA system). Specifically, infrared light including an operation signal issued from the remote control device 19 that receives an operation from the user is received and transmitted to the control unit 14. The control unit 14 plays a central role in executing various functions of the television device 10 and includes various processing contents defined in the basic program P1 and the watching program P2 stored in the memory 15. And functions as a means for performing various processes (communication control process, OSD display process, information output process, etc.).

  In addition, the television device 10 includes a memory 15 as a storage medium. What is stored in the memory 15 is related to the basic functions of the television device and related to the watching service according to the present invention. The former is related to the basic program P1, the OSD display table Tb1, and the device identification information. I1 and the like, and those relating to the latter include the watch service display table Tb2, user information I2, threshold time F, and watch program P2.

  The basic program P1 corresponds to the firmware and system program of the television device 10, and the television device 10 has various functions as the television device (various functions for viewing television, communication functions, etc.). Various processes of the control unit 14 necessary for working are defined. The OSD display table Tb1 is a table that stores a plurality of display part data for appropriately OSD-displaying images and text used for various menus or warnings. The device identification information I1 is information indicating an identification code of the television device 10, and is information that can be used to identify other communication devices or the like when performing communication.

  The watch service display table Tb2 stores various display part data used to display an image, text, and the like related to the watch service screen on the display screen 10a of the television device 10, and is implemented in this embodiment. The form includes display part data corresponding to various screens shown in FIG. 39 and the like.

  For example, with respect to the question screen 21 shown in FIG. 3A, the first button 21a corresponding to “good” and “normal” are selected as the text indicating the question and the choices indicating a plurality of answers to the question. In addition to the second button 21b and the third button 21c corresponding to “bad”, the fourth button 21d corresponding to “I want a phone call” other than the answer, and the fifth button 21e corresponding to “planned to go out” The display part data is included. A user name (or nickname) or the like included in user information I2, which will be described later, is read from the memory 15 and pasted on the portion of “Mr. XXX” included in the text. In addition, the phrase "Good morning" to be included in the text is adapted to greeting of the routine in accordance with the time zone is pasted, "Hello", according to other greetings such as "Good evening" Are included in the watching service display table Tb2. When the fifth button 21e corresponding to “scheduled to go out” is selected, another question screen (not shown) is displayed. On the other question screen, the number of days scheduled to go out (1, 2, 3) Etc.) ”can be selected. When such a selectable item is operated, information indicating the number of days scheduled to go out according to the selected item is transmitted to the system side server 30.

  In the answer screen 22 shown in FIG. 3B, the answer history information 22a transmitted from the system side server 30 is pasted at the center, and the text “living support” at the top, the answer history Parts data corresponding to the text arranged at the top of the information 22a and the bar-shaped text at the bottom (when the enter button is pressed, the screen is switched to the next screen) is included in the watching service display table Tb2 (the question screen described above) The same applies to 21 etc.). The part of “Mr. XXX” included in the text at the top of the response history information 22a is the same as in FIG. 3A, and “ΔΔΔ” is selected in FIG. 3A. The contents of the answers are pasted.

  The local government top screen 23 shown in FIG. 4 (a) basically has a top page of a website established by the local government service providing system where the user's house is located. The top page of the website is placed between the text “Life Support” and the bottom bar-shaped text (when you press the end button, it switches to the TV screen). Such a website related to a local government is distributed via the system-side server 30.

  The top page of the local government service providing system has a plurality of selection fields 23a to 23g arranged, and the top bar-shaped selection field 23g corresponds to the number button “10” of the remote control device 19. And a link to a web page that provides the latest information (for example, a website that provides radioactivity-related information), and when the “10” numeric button is pressed, When the page is accessed, the display content changes to the web page. The first selection field 23a on the left end of the upper row is associated with the numeric button “1” of the remote control device 19 and has a link to a web page that provides a weather forecast.

  The second option 23b in the middle of the upper row is associated with the number button “2” of the remote control device 19 and has a link to a page that provides information regarding the living of the residents' association. The number button “2” Is selected, the display transitions to the living information (garbage collection date) screen 24 in FIG. The third option 23c on the right end of the upper row is associated with the number button “3” of the remote control device 19 and has a link to a page providing residents' association information, and the number button “3” is selected. Then, the display transitions to the neighborhood association information screen (a screen that informs the announcement of the neighborhood association).

  Furthermore, the fourth selection field 23d at the lower left end of the lower row is associated with the number button “4” of the remote control device 19 and is linked to a web page that provides city information. The fifth option 23e in the middle of the lower row is associated with the number button “5” of the remote control device 19 and has a link to a page that provides information on the shopping street. The sixth option 23f at the lower right end is associated with the number button “6” of the remote control device 19 and has a link to a page that provides information on the company that operates the watching service.

  Further, the user information I2 stored in the memory 15 shown in FIG. 2 is information of a user (person to be watched M1) registered in the watching service, and the contents include the user's name and the user. Identification information (user ID) and the like. Such user information 12 includes personal information (name, address, age, gender, watcher contact information, user password, etc.) submitted by the user to the watch service management company when contracting / registering with the watch service. ), And other information (conditions of how to divide the level in an emergency, desired way of handling at each watching situation level), etc. Since such information is sent from the monitoring service operating company to the system server 30, the sent information is stored in the memory 15 as user information I2.

  Furthermore, the threshold time F stored in the memory 15 is used in one of a plurality of processes defined by the watching program P2 to be described later, and in this embodiment, 3 minutes is set as a default value. Although set, it can be set to a desired value between 10 seconds and 10 minutes by a setting menu (not shown).

  Furthermore, the watching program P2 stored in the memory 15 is an application program that defines the processing on the television device 10 side in performing the watching service according to the present invention, and is stored in the memory 15 of the television device 10 as an application. It is installed as appropriate (note that it is of course possible to install it in the memory 15 in advance when the television device 10 is manufactured). The watching program P2 defines the processing contents performed by the control unit 14 regarding the watching service, and specifically defines various processing contents as follows.

  As an example of the processing content defined by the watching program P2, there is firstly a power on operation. When the user performs a power-on operation and transitions from the power-off state to the power-on state, if the power-on operation is the first in the day, a flag indicating that the power is on (power-on flag) is set in the memory 15. System-side server that prescribes processing and first-time power-on information (corresponding to status information) indicating that the first power-on state is reached in one day, together with the user ID included in the device identification information I1 and user information I2. The program P2 regulates watching over the process of transmitting to 30 using the communication unit 17. Whether the power-on operation is performed for the second time or later in the day can be determined by the control unit 14 based on whether or not the power-on flag is set in the memory 15, and the power-on operation is performed for the second time or later in the day. In the case where the power is turned on after the second time in one day, the power on information (corresponding to the situation information) after the second time is sent to the system side server 30 together with the device identification information I1 and the user ID. The watching program P2 defines that the processing to be transmitted is performed.

  Note that the control unit 14 of the television apparatus 10 constantly detects the current date and time based on information indicating the date and time included in the received broadcast signal, and when detecting that the date has changed, If the power-on flag is set at 15, the watch program P2 also prescribes that the process for resetting the power-on flag so as not to be set is performed.

  The watching program P2 transmits power-on information for each power-on operation, and then displays the question screen 21 shown in FIG. 3A on the display screen 10a. A process for reading data from the watch service display table Tb2 stored in the memory 15 is defined. Then, based on the read display part data, the time from the display output of the question screen 21 to the display screen 10a to the reception of an answer by the selection of the first button 21a to the fifth button 21e included in the question screen 21 is counted. The monitoring program P2 also regulates the (measurement) processing. Furthermore, the watching program P2 also defines a process for comparing whether or not the measured time exceeds a threshold time F stored in the memory 15.

  As a result of the comparison, when the measured time does not exceed the threshold time F, and any one of the first button 21a to the fifth button 21e is selected and an answer to the question is received, the selected button The watching program P2 regulates that correspondence information (corresponding to the situation information) indicating the contents related to is transmitted to the system-side server 30 using the communication unit 17. Furthermore, when none of the first button 21a to the fifth button 21e is selected (without accepting an answer or the like related to the question) and the measured time exceeds the threshold time F as a result of the comparison, the question screen 21 is displayed. The program P2 regulates watching that correspondence information (corresponding to status information) indicating that there is no correspondence is transmitted to the system-side server 30.

  Further, when the user performs a power-off operation, the watching program P2 displays power-off information (corresponding to status information) indicating that the power-off state has been entered, as in the case of the power-on operation, and the device identification information I1. In addition, it also defines that a process of transmitting to the system server 30 together with the user ID using the communication unit 17 is performed.

  Note that the watching program P2 displays the answer screen 22 of FIG. 3B when it is accepted that the first button 21a to the fourth button 21d are operated on the question screen 21 of FIG. When the fifth button 21e is operated, as shown above, the display switches to a question screen (not shown) for asking about the planned number of days to go out. On the question screen, the number of days scheduled to go out (1 When any item representing “day, 2nd, 3rd, etc.” is selected, a process for displaying the answer screen 22 of FIG. When the answer screen 22 of FIG. 3B is displayed, the watching program P2 specifies that the determination button of the remote control device 19 or the like is detected, and the determination button is operated Defines the process of switching the display to the local government top screen 23 of FIG.

  When the local government top screen 23 of FIG. 4A is displayed, as described above, it is detected whether the numeric buttons “1” to “6” and “10” of the remote control device 19 or the end button has been operated. The program P2 regulates what to do. When each numeric button is operated, a website (URL) linked to the operated numeric button is accessed, a request for predetermined information is transmitted, and the received information is arranged in response to the request (screen ( The program P2 regulates watching to switch to the display of the living information screen 24 in FIG. Further, when the end button is operated, the program P2 regulates that the display is switched to a television broadcast screen of a channel based on the last channel function or a channel specified by default.

Returning to FIG. 2, the description of the internal configuration of the television apparatus 10 will be continued. The operation unit 16 is a user interface provided on the casing of the television device 10 and includes a volume switch button, a channel switch button, an input switch button, and the like in addition to the power switch 16a for switching power on / off. ing. The communication unit 17 corresponds to a communication unit, and performs communication processing based on a well-known communication standard (for example, a LAN standard based on IEEE or a standard based on DLNA (registered trademark), etc.) according to the control of the control unit 14. And has a structure capable of connecting a communication cable such as a LAN cable.

  Note that the communication unit 17 is built in the television device 10 and externally connected to the television device 10 (for example, an HDMI (registered trademark) connection terminal, a USB connection terminal, an IEEE1394 connection terminal, etc.). Both are assumed to be external. Further, when externally attached, the communication device corresponding to the externally connected communication unit 17 stores the above-described monitoring program P2 and the like so that the CPU of the communication device performs each process related to the monitoring service. Even when the communication unit 17 is externally attached in this manner, in the present invention, the television device 10 functions integrally with the external communication unit 17.

  In addition, the remote control device 19 for remotely operating the television device 10 by the user has a power switch for switching the power on / off of the television device 10, and includes a number button consisting of a total of 12 buttons, In addition to left / right key, enter button, volume adjustment key, channel switch key, question request button, back button, end button, menu button, a total of four color buttons (blue button, red button, green button, yellow button) Have. When an operation from the user is accepted by each of these buttons and switches, an infrared ray indicating the content of the accepted operation is emitted from the remote control device 19. Note that a power-on operation or a power-off operation is performed by the user operating either the power switch 16a of the operation unit 16 or the power switch of the remote control device.

  FIG. 5 shows a main internal configuration of the system-side server 30 of the watching service (watching system 5). A general server computer device (computer device having a web server function) is applied to the system-side server 30 of the present embodiment, and various devices and the like are connected to the MPU 30a that performs overall control and various processing. Various devices include a communication module 30b, a RAM 30c, a ROM 30d, an input interface 30e, an output interface 30f, a mass storage system (HDD system) 30g, and the like.

  The communication module 30b is a communication device corresponding to a connection module with a wide area network, and conforms to a required communication standard (for example, a LAN module). The communication module 30b is connected to a wide area network via required communication equipment (not shown; for example, a router or the like), and each watched television device TV1, TV2... TVn, operator terminal t1. , T2... Tn, the service side server 70, the monitors K1, K2... Kn, and the mobile communication terminals D1, D2.

  The RAM 30c temporarily stores contents, files, and the like accompanying the processing of the MPU 30a, and the ROM 30d stores programs and the like that define the basic processing contents of the MPU 30a. The input interface 30e is connected to a keyboard 30i, a mouse, and the like for receiving operation instructions from a system administrator of the system operator, and transmits the operation instructions received from the system administrator to the MPU 30a. The output interface 30f is connected to a display 30j (display output device), and outputs the contents accompanying the processing of the MPU 30a to the display 30j so that the system administrator can check the current processing contents and the like. .

  The large-capacity storage system 30g (corresponding to a storage device) stores various databases (DB), programs, and the like. Specifically, the server program 31, the watching system program 32, the user-related DB 33, the operator DB 34, the answer DB 35, website table 36, and the like are stored.

  The server program 31 defines various processes according to the server operation system. The MPU 30a performs processes based on the specified contents, so that the system-side server 30 has basic functions as a server computer. Fulfill. The watching service program 32 will be described later, and the user-related DB 33 and the like will be described first.

  FIG. 6 shows an outline of the contents of the user-related DB 33. The user-related DB 33 is a database including information related to the user who uses the watching service (however, personal information regarding the user's privacy such as the user's name, address, telephone number, and predetermined contact information is not included). Specifically, it is associated with each identification information (user ID) for identifying a user, to determine which level the group name to which the user belongs and which level of each watching situation corresponds to It stores level determination conditions and correspondence information (information indicating how to deal with each level). Note that the information stored in the user-related DB 33 is provided by a monitoring service operating company, and when a user newly subscribes to the monitoring service or when a user who has subscribed to the monitoring service has unsubscribed. Since the update information is provided to the system side server 30 from the monitoring service operating company, the system side server 30 updates the contents of the user related DB 33 each time the update information is received.

  The group name in the user-related DB 33 means grouping of users defined by the monitoring service operating company. In this embodiment, the group name is classified by region within a certain range according to the address of the user who subscribes to the monitoring service. A user who has an address in the assigned area of the group name will belong to that group. In the present embodiment, the groups are divided into groups A to N, but the number of groups can of course be increased or decreased as appropriate according to the area range to which the watching service is applied. The method of grouping is not limited by region, for example, by user ID number (for example, ID1 to ID10 are assigned to group A, ID11 to ID20 are assigned to group B), and the user's name (last name). (For example, a user whose first letter of the last name is “A” is assigned to group A, a user whose name is “KA” is assigned to group B, etc.).

  The level determination condition in the user-related DB 33 indicates a condition corresponding to a level corresponding to an emergency set by each user in the watching situation level. In the present embodiment, a plurality of levels are used as the watching situation level, and “emergency (high level of emergency)”, “warning (level corresponding to emergency)” in descending order of the degree of emergency for the user, “Caution (a level that can be included in an emergency)” and “No abnormality (normal level not applicable in an emergency)” are provided. Accordingly, among the above-mentioned watching situation levels, “emergency” and “warning” are basically levels that correspond to an emergency, and “caution” is a level that can be arbitrarily set by the user as an emergency. Then, a specific level condition that each user considers to be an emergency is set. For example, a user whose ID is “0045” sets “question screen answer: bad” as a condition corresponding to the “caution” level, and “36 hours” of the television device as a condition corresponding to the “warning” level. “Power off” is set, and “48 hours power off” of the television apparatus is set as a condition corresponding to the “emergency” level. Another user who has an ID of “0004” does not set a condition corresponding to the “caution” level, and “36 hours power off” of the television device as a condition corresponding to the “warning” level. And “72 hours power off” of the television device is set as a condition corresponding to the “emergency” level. Thus, the level determination conditions in the user-related DB 33 store conditions desired by each user, and the desired conditions for each user are different for each user (user ID). Therefore, the user's abnormality level can be determined based on the content that matches the user's life situation. Note that the content of the level determination condition is what the user has watched in advance (such as when making a contract) and sent it to the service management company.

  The correspondence information in the user-related DB 33 indicates the way of correspondence that each user desires when corresponding to one of the levels corresponding to an emergency in the watching situation level. For example, if the user with ID “0045” corresponds to the first “Caution” of the day, the user sets (desired) a correspondence “pending (does nothing in particular)” and sets the second “Caution”. If applicable, set the response “Call the person (user himself)”, and if it corresponds to “Warning”, set the response “Call the person (user himself)”. Two types of response are set. First, a response is set to “request rush” to the security company with which the user is contracted, and the second is “emergency contact (specified by the user)” In this embodiment, a plurality of correspondences can be set for one watching situation level. Note that the contents of such correspondence information are also given to the service management company by the user in advance (when making a contract).

  FIG. 7 shows an outline of the contents of the operator DB 34 stored in the mass storage system 30g. The operator DB 34 stores information related to operators OP1, OP2,. The information stored in the operator DB 34 is also provided by the monitoring service operating company. When a new operator is employed or when an operator who has worked has been removed, update information is stored. Since it is provided from the monitoring service operating company to the system-side server 30, the system-side server 30 updates the contents of the operator DB 34 every time update information is received.

  The operator ID in the operator DB 34 is identification information (identification number) for identifying the operators OP1, OP2,..., OPn engaged in the monitoring service when operating the monitoring service, from the monitoring service operating company. It is given to each operator. The operator name in the operator DB 34 stores the name of each operator, and the group in charge stores the group name in charge of each operator (the operator has a group to be watched by in charge). In the password, a password necessary for each operator to log in is stored. In the contact address column, a telephone number and an e-mail address for each operator are stored. In this embodiment, based on the contents set in the operator DB 34 described above, each operator performs work such as confirmation of the user status and contents based on the confirmation result. Is limited to the group to which the person in charge is assigned, and operations such as confirmation cannot be performed for users belonging to the group outside the person in charge.

  FIG. 8 shows an outline of the contents of the daily answer DB 35a that stores information such as answers of a certain day in the answer DB 35 stored in the mass storage system 30g. The answer DB 35 is an aggregate of daily answer DBs that store information such as answers transmitted from the monitoring devices (such as the television device TV1) of each user to the system server 30 every day. Therefore, the answer DB 35 is a database in which information for each day is sequentially accumulated. For example, the answer DB 35 is a collection of daily answer DBs from January 1, 2013 to November 11, 2013. ing.

  The daily reply DB 35a in FIG. 8 stores information (situation information such as answers, other information, etc.) transmitted from each of the plurality of television devices TV1 and the like of each user on November 11, 2013. Specifically, for each user ID, “device identification information”, “power on / off time”, “transmission contents”, “power on duration”, “power off duration”, “going out”, and Stores information according to each item such as “Remarks”.

  In the item of “device identification information” of the daily reply DB 35a, device identification information of the monitoring device (television device) that has transmitted the information is stored. This device identification information is the monitoring device (television device). Is always included in the information transmitted by. In the item of “power on / off time”, when the information transmitted from the watching device (television device) is “power on information”, the time when the “power on information” is received is stored. Similarly, when “power-off information” is received, the time when “power-off information” is received is stored. When “power-on information” and “power-off information” are received a plurality of times a day, the reception times are stored in the “power on / off time” item.

  The item of “transmission contents” in the daily reply DB 35a includes the time when information (corresponding to the situation information) indicating the contents corresponding to the buttons 21a to 21e operated on the question screen 21 shown in FIG. Stored together. It should be noted that the item “transmission contents” includes “no response (no operation)” when the buttons 21 a to 21 e operated on the question screen 21 shown in FIG. 3A are not operated beyond the threshold time F. Is stored together with the reception time of the information.

  Also, in the “power on duration” item of the daily answer DB 35a, if the “power on information” is the most recently stored among the “power on / off time” items, The elapsed time since the reception of the “power-on information” is timed and stored by the timer function provided in the system-side server 30. Until it is received. In the “Power-off duration” item, if “Power-off information” is the most recently stored item in the “Power-on / off time” item, the “Power-off information” is received. Elapsed time is counted and stored by a timer function provided in the system-side server 30. This elapsed time is measured until the system-side server 30 receives “power-on information” next time. The item “outing” stores the number of days scheduled to go out transmitted from the watching device (television device). The item “remarks” stores information that needs to be stored in association with the user ID in addition to the items described above.

  In addition, the website table 36 stored in the mass storage system 30g stores, as an example, page data (data based on HTML, XML, or the like) constituting the web page screen shown in FIGS. It is. For example, when the URL of a website constructed by the system server 30 is accessed from the operator terminal t1 of the operator OP1, the system server 30 displays page data of a web page screen (top page screen 38) as shown in FIG. Is read from the large-capacity storage system 30g and transmitted to the access source operator terminal t1. Thereafter, the system-side server 30 generates information for displaying a screen related to watching shown in FIG. 10 or the like according to the operation content transmitted from the operator terminal t1, and transmits the information to the operator terminal t1. The website table 36 also stores various page data other than the web page screen shown in FIG.

  The top page screen 38 shown in FIG. 9 is a top page screen of a website provided for the operator, and includes an operator ID input field 38a, a PW (password) input field 38b, and a login button 38c. It has become.

10 is for the operator who performed the login operation on the top page screen 38 (screen for the operator whose operator ID is “OP0001” in the operator DB 34 of FIG. 7). . Therefore, the watch overview screen 40 is an example showing an overview of the situation of each user who belongs only to the group that the operator who performed the login operation is in charge of. The information of the group other than the charge is not displayed, and the group other than the charge is displayed. The specification is such that no operation can be performed for the user to which the user belongs. The watching summary screen 40 is based on watching summary information generated by the system-side server 30 as will be described later, but does not include personal information of each user. Are expressed in different forms (for example, different background patterns) for each level, so that different levels of emergency levels can be easily distinguished. The monitoring overview screen 40 shows the number of users in each group for each emergency level such as emergency or warning, so the operator can grasp the number of users belonging to each group for each monitoring status level at a glance. In addition, there is an advantage that the amount of work of the corresponding work to be performed from now on can be easily predicted, and at this point, there is an advantage that the personal information of each user can be protected. It should be noted that the watching overview screen 40 shows the number of users in different fields if the user situation is different even at the same level. For example, the power supply corresponding to the “emergency” level The number of users in the user situation in which the off state continues for 48 hours is shown in the first individual information 41 column, and the number of users in the user situation in which the power on continues for 36 hours corresponding to the “emergency” level is shown in the second individual information. In the column 42, the number of users in the user situation who answered that he / she wants a telephone corresponding to the level of “emergency” is shown in the third individual information 43 column, and the fourth, fifth individual information 44, Each column 45 indicates the number of users whose user status is different corresponding to the “warning” level, and the sixth individual information 46 column indicates the number of users corresponding to the “attention” level. The watching summary screen 40 includes a selectable list button 40a and a logout button 40b. When the logout button 40b is operated, the display is switched to the top page screen 38 of FIG. 9 described above. ing.

  11 shows a watch list screen 50 displayed when the list button 40a is selected on the watch summary screen 40 of FIG. 10 (note that the watch summary screen 40 shown in FIG. 10 is shown in FIG. In the example of the watch list screen 50, the user situation at different times is shown, so the contents of both screens do not correspond). The watch list screen 50 has detailed information as compared with the watch summary screen 40 described above, includes personal information of each user, and includes a contact button as an example of a contact operation unit according to corresponding information according to each user. (“Request” button, “Call” button, “Email” button, etc.) and also include status buttons (“Hold” button, “Done” button, etc.) as an example of the status operation unit. Yes. As described above, since the watch list screen 50 includes personal information of each user, it is easy to recognize each individual user in the corresponding business, and it is easy to have a conversation with a contact person associated with the corresponding business, and the corresponding business itself. Since it is a one-touch operation that only operates each operation button, there is a merit that it is possible to improve the efficiency of the operator's response work as a whole. In addition, the watching list screen 50 also has a different form (background pattern) of each user information column for each different level such as emergency, warning, caution, no abnormality, etc., and makes it easy to grasp the user status belonging to each level. (However, in FIG. 11 and the like, it is not shown that the background pattern is different in order to avoid complicating the contents of the figure).

  The watch list screen 50 has selectable summary buttons 50a and logout buttons 50b. When the summary button 50a is operated, the display content returns to the watch summary screen 40 described above, and the logout button 50b is operated. Then, the display is switched to the top page screen 38 of FIG. 9 described above.

  Next, the watching system program 32 of the system side server 30 shown in FIG. 5 will be described. The watching system program 32 corresponds to a computer program for a computer device, and defines various processes performed by the MPU 30a in order to operate the watching service. The monitoring system program 32 of the present embodiment mainly defines two types of processing. The first is processing related to the above-described update of the answer DB 35 and information distribution to the monitoring device. Is related to the process of generating watch monitoring information for the operator based on the accumulated information and providing it to the operator.

  The processing contents relating to the first of the watching system program 32 include status information (power-on information, power-off information, questions, etc.) indicating various contents transmitted from the communication terminal device (for example, the television device 10) of the watched person. When receiving the information indicating that the buttons 21a to 21e on the screen 21 have been operated, the date and time when the status information is received and a predetermined DB in the above-described answer DB 35 (for each day shown in FIG. 8). The process of storing (storing) in the answer DB 35a or the like is defined. At this time, referring to the device identification information I1 and the user ID incidental to the situation information, the situation information is “power-on information” or “power-off information” in association with a predetermined user ID in the daily answer DB 35a. For example, if the received information is stored in the item of “power on / off time” and the other information (information indicating that each button 21a to 21e on the question screen 21 has been operated), “transmission contents” ", And if information indicating the number of days scheduled to go out is received, it is stored in the" out "item.

  Further, if the received status information is “power-on information”, the watching system program 32 is the first “power-on information” stored in the daily answer DB 35a. If the first “power-on information” is received, the latest multiple days (for example, five days) corresponding to the received user ID are selected from the answer DB 35. The information stored in the item “transmission content” is read out, and the access source watching device (for example, a television) is used as the response history information (see the response history information 22a in the response screen 22 in FIG. The monitoring system program 32 defines that the processing to be transmitted to the John device 10) is performed.

  When the “power-on information” is received, the watching system program 32 counts the time as the elapsed time since the reception, and the “power-on duration” item in the daily answer DB 35a (“power-on information”). The processing to be stored in the item “item associated with the user ID received together with“ information ”” is defined (the time measurement continues until “power-off information” is received next). Similarly, when receiving the “power-off information”, the watching system program 32 receives the elapsed time from the reception together with the item “power-off continuation time” in the daily answer DB 35a (“power-off information”). (The item associated with the user ID) is specified (time is continued until the next “power-on information” is received).

  On the other hand, in order to provide each operator with information related to watching monitoring based on the information accumulated in the above-described answer DB 35 as processing contents related to the second of the watching system program 32, the URL related to the operator's web page When there is an access, the watching system program 32 defines a process for transmitting top page information corresponding to the top page screen 38 shown in FIG. 9 to the access source.

  When the operator ID and password transmitted from the access source are received in response to the transmission of the page data, the operator ID and password that matches the received operator ID and password are stored in the operator DB 34 shown in FIG. The watching system program 32 defines a process for determining whether or not it exists. If the received ID and password do not match those stored in the operator DB 34, a system program is provided for performing processing to transmit the page data of the web page indicating that the operator ID and password are re-input to the access source. 32 defines.

  When the received operator ID and password match those stored in the operator DB 34, the watching system program 32 displays the watching summary screen so that the watching summary screen 40 shown in FIG. 10 is displayed on the access source operator terminal. Each process for generating watch summary information corresponding to 40 is sequentially defined. In this watching summary information generation process, first, when the received operator ID and password match those stored in the operator DB 34, the group corresponding to the matched operator ID is specified from the “in charge group” of the operator DB 34. The system program 32 regulates this.

  Next, the watching system program 32 stores the latest information in the answer DB 35 while referring to the ID and group fields of the user-related DB 33 shown in FIG. It is identified from the answer DB 35a (see FIG. 8) and stored in each item of “power-on duration”, “power-off duration”, and “transmission content” associated with the identified user (user ID). Extract information. Then, the watching system program 32 associates, for each user ID, whether or not each extracted information corresponds to the condition stored in the “level determination condition” item in the user-related DB 33 shown in FIG. (Corresponds to the process of determining the watching situation level).

  For example, in the daily answer DB 35a, information stored in any of the items "power-on duration", "power-off duration", and "transmission contents" associated with the user ID "0004" As the information), the information that the “power-off duration” is “38 hours” is extracted, and the user ID is associated with the same “0004” in the user-related DB 33 shown in FIG. It is determined whether the condition stored in the item “level determination condition” corresponds to either “emergency: 72 hours power off” or “warning: 36 hours power off”. In this case, since the extracted information is “power off time: 38 hours”, it is determined that the condition “warning: 36 hours power off” is satisfied.

  As another example, in the daily answer DB 35a, any one of the items “power-on duration”, “power-off duration”, and “transmission content” associated with the user ID “0116” is selected. As the stored information (situation information), information that “transmission contents” is “I want to call” is extracted, and the extracted information is set to “0116” in the user relation DB 33 shown in FIG. Whether the condition stored in the associated “monitoring situation level condition” corresponds to any of “emergency: answer phone call”, “warning: answer bad”, or “caution: power off for 48 hours” Is determined. In this case, since the extracted information is “I want a phone call”, it is determined that the condition “Emergency: I want a response phone call” is met. It should be noted that for the user set as going out in the answer DB 35 (for example, the user who is set to go out in the item of “going out” in the daily answer DB 35a in FIG. 8), the operator does not need to be monitored. Therefore, it is excluded from the target of the determination process related to the “level determination condition” so that it is not reflected on the watching summary screen 40 in FIG. 10, the watching list screen 50 in FIG.

  For the user (user ID) determined to satisfy any of the conditions by the above processing, the system program 32 observes and determines that the level according to the corresponding condition is determined as the status level. In the case of the above example, it is determined that the user with the user ID “0004” has the level of watching status “warning”, and the user with the user ID “0116” has the level of watching status It is determined that the level is “Urgent”. In addition, in the determination process of whether or not the “level determination condition” is met, a user (user ID) that does not meet the set condition is determined to have a “no abnormality (normal)” level as the watching state level. Is done.

  Note that the information stored in the “power-on duration”, “power-off duration”, and “transmission contents” items in the daily answer DB 35a as described above corresponds to the user situation and is stored in these items. There are multiple patterns to be performed. As an example of these plural patterns, there is a pattern of 24 hours, 36 hours, 48 hours or the like (elapsed time of power on) as the “power on duration”, and 24 hours, 36 as the “power off duration”. There are patterns such as time, 48 hours, etc. (elapsed time when the power is turned off), and the answer to the question screen 21 is “(good)”, “(good)”, “(good)” In addition to the answers on the question screen 21, there are patterns such as “I want a phone call” and “I plan to go out”. The content of the pattern representing the user situation is also used for setting contents of each condition included in the “level determination condition” item of the user-related DB 33 in FIG.

  Through the above processing, for all users (user IDs) belonging to the specified group, the conditions of the pattern representing the user status are determined, and the watching status level (emergency, warning, caution) according to the determined condition , Each level without abnormality) determines the process of counting the number of users corresponding to the same user situation at the same watching situation level in the same group.

  And the watching system program 32 prescribes | generates the monitoring summary information of the content containing the user ID of the user contained in a group name, a watching situation level, a user situation, and the number of groups for every counted number of users. Note that the generated overview information for the watch may indicate the number of users for each determined watch status level depending on the way of viewing, and further, according to the number of users for each watch status level and the number of users. The contents also indicate the group to which the user belongs.

  The generated overview information for the watch is an aggregate having a plurality of pieces of individual information with information including information for each item obtained through the above processing as one unit. Then, the watching summary information includes first individual information 41, second individual information 42, third individual information 43, fourth individual information 44, fifth individual information 45, and sixth individual information 46, and the first individual information The information 41 includes “three people” as the number of users, “group A” as the group, “emergency” as the monitoring status level, “power off 48 hours” as the user status pattern, and “0045, 0175, 0319” as the user IDs. It is a thing. The second individual information 42 includes “one” as the number of users, “group A” as the group, “emergency” as the monitoring status level, “36 hours power-on” as the user status pattern, and “0078” as the user ID. The remaining third individual information 43 to sixth individual information 46 also include information for each item in the same manner as described above. Such monitoring overview information may have different column background forms (column background color, background pattern, etc.) for each monitoring status level such as “emergency”, “warning”, “caution”, “no abnormality”, etc. It is generated to include the instructions.

  The generated watch summary information includes button information for displaying the selectable list button 40a and logout button 40b shown in FIG. The button information corresponding to the list button 40a includes a control process in which the fact that the list button 40a is operated is transmitted to the system-side server 30 when an operation for selecting the list button 40a is performed. The button information corresponding to the logout 40b also includes a control process in which the fact that the logout button 40b is operated is transmitted to the system-side server 30 when an operation for selecting the logout button 40b is performed.

  When the watch overview information including button information corresponding to the list button 40a and the logout button 40b is generated, the watch system program 32 defines a process of transmitting the watch overview information generated to the logged-in operator terminal.

  Also, the watching system program 32 transmits the user ID included in the watching summary information to the service-side server 70 along with the sending of the watching summary information, and requests the personal information related to the transmitted user ID. Do. In response to the request for personal information, the system-side server 30 acquires (receives) personal information for the user ID corresponding to the request from the service-side server 70, and the watching system program 32 receives the received personal information. It is defined that information is temporarily stored in the RAM 30d.

  When the monitoring system program 32 receives from the logged-in operator terminal that the list button 40a has been operated, the monitoring system program 32 generates watch list information for displaying the watching list screen 50 shown in FIG. 11 on the logged-in operator terminal. It prescribes. This watching list information includes personal information temporarily stored in the RAM 30d, and is an aggregate including a plurality of information for users who are in charge of watching work by the logged-in operator.

  Referring to FIG. 11, the watch list information includes first user information 51, second user information 52, third user information 53, fourth user information 54, fifth user information 55, sixth user information 56, seventh Each piece of user information 51 includes “user”, “level (monitoring situation level)”, “user situation”, “corresponding means”, and “corresponding operation (specific information of correspondence information). The information (including personal information) according to each item of “corresponding to typical contents” ”is disclosed, but the disclosure range of the personal information is different depending on the level of watching situation.

  That is, since the first user information 51 to the third user information 53 are “emergency” having the highest watching situation level (the highest degree of emergency), the user name included in the item “user” However, the fourth user information 54 and the fifth user information 55 are “warnings” in which the degree of emergency is the second highest level as the watching situation level. The user name included is only the surname, and similarly, the sixth user information 56 is “caution” in which the degree of emergency is the third highest level as the watching situation level. The user name included in the item "is only a surname. Since the seventh user information 57 is “no abnormality” which is a level that does not correspond to an emergency as a watching situation level, the user name is not included in the item of “user”, and only the user ID is shown. .

  As described above, the disclosure range of the user name of the personal information included in the watch list information differs depending on the watch status level. Note that the watch list information also includes the background form of each user information column (background color, background pattern, etc.) for each watch status level such as “Emergency”, “Warning”, “Caution”, and “No abnormality”. Although different instructions are included, in FIG. 11, it is complicated to indicate that the background form is different, and characters are not recognized, so that the background form is not different.

  In addition, the user of the first user information 51 is a user who sets two contents as “corresponding information” in the user relation DB 33 in FIG. A response to “request rush” from the company is set. Therefore, when the operator makes a “rush request” to the security company, the “user” item of the first user information 51 includes the user address as personal information so that the user's address can be grasped. It has become. The first user information 51 indicates the above-described two correspondence contents (rush request and telephone) in the item “corresponding means”.

  Further, the difference in the range of disclosure of personal information according to the level of watching status is the same in the item “corresponding means”. Specifically, the first user information 51 having a monitoring status level of “emergency” includes “phone”, which is one of the items stored in the item “response means”, in addition to the telephone number of the other party to be called, The first and last names are included as the names of the parties to be called, but the fourth and fifth user information 54 and 55 with the watch status level “warning” and the sixth user information 56 with the watch status level “caution”. For “mail” stored in the item “corresponding means”, only the surname is shown as the name of the mail destination.

  The watching system program 32 corresponds to three types of buttons (corresponding to each operation unit) that can accept the selection operation in the item “corresponding operation (corresponding to corresponding information)” such as each user information 51. It is stipulated that button information (corresponding to operation unit information) is included, and the first button corresponds to the corresponding button stored in the “corresponding means” item (“contact corresponding to contact operation unit” ”Button), the second is a“ hold ”button (equivalent to the hold operation unit) that is selected when the action relating to watching is put on hold, and the third is a selection operation when the action relating to watching is completed “Done” button (corresponding to the completion operation unit).

  In the present embodiment, the corresponding button corresponds to a contact button as a contact operation unit arranged in the watch list screen 50 so as to be able to accept an operation for contacting a contact specified by personal information. In the first user information 51, a “request” button 51a corresponding to “(to security company) rushing request” or a “telephone” corresponding to “phone” corresponding to calling relative Ido Sho There is a “Yes” button 51d. Further, in the first user information 51, a “request” button 51a is provided with a “hold” button 51b that is an example of a hold operation unit and a “complete” button 51c that is an example of a completion operation unit. Similarly, a “hold” button 51e and a “done” button 51f are provided for the “call” button 51d. Each of these buttons is provided in the same manner in other user information, and in the watch list information, button information corresponding to each button (corresponding to operation unit information) is displayed in order to display each of these buttons. ) Is included.

  The button information corresponding to the “request” button 51a in the first user information 51 is the telephone number of the security company to which the user of the first user information 51 has contracted when the “request” button 51a is selected. Similarly, the button information corresponding to the “call” button 51d is displayed when the operation for selecting the “call” button 51d is performed. The user information 51 includes a control instruction for making a call to Mr. Sho Ide, the user's family (son). Further, the button information corresponding to the “mail” button 54 a in the fourth user information 54 is the relative (親) of the user of the fourth user information 54 when an operation of selecting the “mail” button 54 a is performed. It includes a control instruction to send an electronic mail of a fixed sentence at the time of warning (38 hours, the television device is turned off) to a terminal of Mr. Morita. The button information corresponding to each corresponding button in other user information is the same as described above.

  Further, the button information corresponding to each corresponding button includes a control instruction transmitted to the system-side server 30 to indicate that the button has been operated when each corresponding button is operated. "" Button will be switched to "Supporting" button. For example, when the “call” button 52a of the second user information 52 in FIG. 11 is operated as the corresponding button and the fact that the button is operated is received by the system-side server 30, the watching system program 32 is It is specified that the display of the “complete” button 52c is switched to the “in response: Takeda” button 52c ′ as shown in FIG. Note that “Takeda” of the “Corresponding: Takeda” button 52c ′ is the name of the logged-in operator who displays the watch list screen 50 in FIG. 11, and the logged-in operator ID (the logged-in operator ID is (Stored in the RAM 30c) and extracted from the operator name stored in the operator DB 34 of FIG. 7 (FIG. 12A is a column related to the item “corresponding operation” in the watch list screen 50 of FIG. 52 is extracted, and the same applies to FIG. 12B and FIG. 13 described later).

  On the other hand, the button information corresponding to the “hold” button in the “corresponding operation” item in each user information 51 and the like is transmitted to the system side server 30 when the “hold” button is operated. Control instructions to be included. When the system side server 30 receives that the button has been operated, the watching system program 32 sets the user information column corresponding to the operated “hold” button in the table on the watching list screen 50. It is prescribed that the user is moved to the lowest position, and that the message is displayed so as to include a reception date and time (operation date and time) indicating that the “hold” button has been operated (as shown in FIG. 13, the third user information 53 When the “hold” button 53b is operated, the third user information 53 column is positioned at the bottom row, and the notation is switched to the “hold” button 53b ′ including the operation date. See situation). In the case of having a plurality of “hold” buttons 51b and 51e like the first user information 51, the user information column is not moved downward unless all the “hold” buttons 51b and 51e are operated. As shown in FIG. 13, when a corresponding button such as the “call” button 53a is operated while the “hold” button 53e ′ including the operation date and time is displayed, the held state is released. (Even if the corresponding button is a “request” button or an “email” button, if the corresponding button is operated, the pending state is released).

  Furthermore, the button information corresponding to the “complete” button 51c, 51f, 52c, etc. in the “corresponding operation” item in each user information 51, 52, etc. is displayed when the “complete” button 51c, 51f, 52c, etc. is operated. And a control instruction transmitted to the system side server 30 that the button has been operated. When the system side server 30 receives that the button has been operated, the watching system program 32 defines a process for switching the display of the “complete” button to the display of the “completed” button (for example, the second The “complete” button 52c of the user information 52 is switched to a “corresponding” button 52d as shown in FIG.

  FIG. 14 shows a main internal configuration of the service-side server 70 (see FIG. 1) of the watching service (watching system 5). A general server computer is applied to the server-side server 70 of the present embodiment, similarly to the system-side server 30 described above. Therefore, the hardware internal configuration of the service-side server 70 is shown in FIG. Basically equivalent to the system-side server 30, an MPU 70 a that performs overall control and various processes is connected to a communication module 70 b, a RAM 70 c, a ROM 70 d, an input interface 70 e, an output interface 70 f, a large capacity via an internal connection line 70 h. Various devices such as a storage system (HDD system) 70g are connected. Since these various devices are equivalent to those of the system-side server 30, description thereof is omitted.

  The mass storage system 70g (corresponding to a storage device) stores a program, a database (DB), and the like. Specifically, a server program 71 (a program equivalent to the system-side server 30), a watching service program 72, And a user DB 73 and the like are stored.

  FIG. 15 shows an outline of the contents of the user DB 73. The user DB 73 is a database that stores personal information of users who use the watching service, and is associated with the user ID, such as the user's name, address, telephone number, mail address, group to which the user belongs, emergency contact information, etc. Is stored. Of course, it is possible to register a plurality of contacts as emergency contacts, and as registered contacts, the phone number / e-mail address of the user's family or relatives, the security that the user requests to rush When contracted with a company or day service, a telephone number, an e-mail address, etc. of a security company or day service are stored. Also, in these contact addresses, the name of the person to be contacted and the relationship with the user are stored in association with each other. The personal information stored in the user DB 73 corresponds to the contents submitted by the user to the contract service provider. Note that the user DB 73 is updated as needed whenever a user newly subscribes to the watching service or the user leaves the watching server.

  When the monitoring service program 72 receives a request for personal information from the system-side server 30, the monitoring service program 72 reads personal information corresponding to the requested user ID from the user DB 73 and sends it to the system-side server 30 via the communication module 70b. It defines that the MPU 70a performs control to transmit. In this case, if there is a single user ID related to the request, only personal information corresponding to the user ID is transmitted, and if there are a plurality of user IDs related to the request, personal information for a plurality of user IDs is transmitted. It will be.

  FIG. 16 shows a main internal configuration of an operator terminal t1 (reference numeral t1 is indicated by reference numeral 100 in FIG. 16) among the operator terminals t1 to tn in the monitoring service (monitoring system 5) shown in FIG. A general personal computer having a communication function is applied to the operator terminal 100. A communication / call module 100b, a RAM 100c, a CPU 100a that performs overall control and various processes are connected to the operator terminal 100 via an internal connection line 100h. Various devices such as a ROM 100d, an input interface 100e, an output interface 100f, an HDD (Hard Disk Drive) 100g, and a video memory 100k are connected.

  The operator terminal 100 is connected to a telephone headset that the operator wears on his / her head. The headset microphone unit 105a is connected to the input interface 100e, and the headset speaker unit. 105b is connected to the output interface 100f. Also, voice data (such as voice spoken by the operator) acquired by the microphone unit 105a of the headset is input to the input interface 100e, and when voice data is output from the output interface 100f, the data is output from the speaker unit 105b of the headset. Thus, the operator can listen to the voice.

  The communication / call module 100b of the operator terminal 100 includes a function for making a call to a predetermined telephone number (calling function) and a function for receiving a call (incoming call function) in addition to communication processing via a network. Have For this reason, for example, when the communication / call module 100b establishes a connection with the telephone destination by making a call, the voice acquired by the microphone unit 105a of the headset is received from the input interface 100e via the internal connection line 100h and sent to the telephone destination. In addition to performing the sending process, the voice sent from the telephone destination is transmitted to the output interface 100f and output from the speaker unit 105b of the headset, so that the operator can make a call to a predetermined contact from the operator terminal 100.

  The video memory 100k of the operator terminal 100 is used when generating screen contents to be displayed on the display 100j. The display contents are temporarily stored, and the screen contents are based on the display information. Used as work memory to generate The functions of other devices of the operator terminal are basically the same as those of the system server 30 described above.

  Also, programs such as the OS program 101 and the terminal program 102 are stored (installed) in the HDD 100g of the operator terminal 100. The OS program 101 is a basic program corresponding to an operating system, and defines the processing of the CPU 100a for the operator terminal 100 to function as a personal computer.

  The terminal program 102 defines various processes performed by the CPU 100a in order to make the operator terminal 100 function as an operator-oriented terminal. The processing contents for realizing the function as a browser program for browsing a website or the like Is also included.

  When the terminal program 102 is activated, it is defined that the CPU 100a performs control so that the system server 30 can be accessed using the communication / call module 100b. Further, when the terminal program 102 accesses the system server 30 and receives the top page information sent from the system server 30 by the communication / call module 100b in response to the establishment of the connection, the terminal program 102 receives the received top screen information. It is specified that the CPU 100a performs control for generating the top page screen 38 shown in FIG. 9 based on the stored top screen information, and storing the video memory 100k in the video memory 100k, and performing control for display on the display 100j.

  In addition, when input is performed in the operator ID input field 38a and the PW (password) input field 38b and the selection operation of the login button 38c is accepted on the top page screen 38 in FIG. The terminal program 102 stipulates that the CPU 100a performs control to transmit the received information to the system server 30 using the communication / call module 100b.

  When the communication / call module 100b receives the watch overview information sent from the system-side server 30 in response to the transmission of the input information, the CPU 100a performs control to temporarily store the received watch summary information in the video memory 100k. The terminal program 102 defines. The individual information included in the watching summary information stored in the video memory 100k is arranged in a table format, and the list button 40a and the logout button 40b that can be selected based on each button information included in the watching summary information are displayed in a table format. The terminal program 102 defines that the CPU 100a performs control to generate the watching summary screen 40 shown in FIG. At the time of this generation, according to the instruction to change the background form of each watch status level included in the watch overview information, the information column corresponding to the “emergency” watch status level and the “warning” watch status level The watching summary screen 40 is generated so that the form of the background portion (background pattern in FIG. 10) is different in each of the information column and the information column corresponding to the “attention” watching status level.

  Then, the terminal program 102 defines that the CPU 100a performs control for outputting the watch overview screen 40 generated in this way to the display 100j via the output interface 100f and displaying it on the display 100j.

  In addition, when the operation of selecting the list button 40a is performed in the state where the watching overview screen 40 of FIG. 10 is displayed, the fact that the list button 40a has been operated to the system side server 30 using the communication / call module 100b. The terminal program 102 prescribes that the CPU 100a performs the transmission control.

  When the communication / call module 100b receives the watch list information sent from the system-side server 30 in response to the transmission to the effect that the list button 40a is operated, control is performed to temporarily store the watch list information received in the video memory 100k. The terminal program 102 defines what the CPU 100a does. Then, user information columns (columns arranged in a row in the horizontal direction) including user information 51 to 57 (personal information, etc.) included in the watch list information stored in the video memory 100k are arranged in a table format in the vertical direction for each user. In the table format, select “Request” button, “Call” button, “Mail” button, “Hold” button, “Done” that can be selected according to each button information in the “Action” field. The CPU 100a controls the generation of a watch list screen 50 shown in FIG. 11 in which buttons and the like are arranged and selectable outline buttons 50a and logout buttons 50b are arranged below the table format based on the button information included in the watch list information. The terminal program 102 defines what is performed. At the time of this generation, the user information column corresponding to the “emergency” watching status level and the user corresponding to the “warning” watching status level in accordance with an instruction to change the background form of each watching status level included in the watch list information The watching list screen 50 is generated so that the form of the background portion is different in each of the information column, the user information column corresponding to the “attention” watching status level, and the user information column corresponding to the “no abnormality” watching status level. Is done.

  The terminal program 102 defines that the CPU 100a performs control to output the watch list screen 50 generated in this way to the display 100j via the output interface 100f and display the display list on the display 100j.

  In the state where the watch list screen 50 of FIG. 11 is displayed, a “request” button, a “call” button, and “email” corresponding to the corresponding button (contact button) arranged in the “corresponding operation” item. When any one of the buttons is selected, the terminal program 102 specifies that the CPU 100a performs processing according to the control instruction included in the button information related to each button.

  For example, when the “Request” button 51a of the first user information 51 is operated, a call is made to “XXY security company phone number 03-zzz-yyyy” embedded in the “Request” button 51a. In accordance with the control instruction “”, the CPU 100a uses the communication / call module 100b to perform a telephone call process. Similarly, when the “call” button 51d of the first user information 51 is operated, the control instruction “call to Sho Ide's phone number 080-xxxx-xxxx” embedded in the “call” button 51d is followed. The CPU 100a performs a telephone call process using the communication / call module 100b. Further, when the “email” button 54a of the fourth user information 54 is operated, “to xx@yy.com“ the television device is turned off for 38 hours ”embedded in the“ email ”button 54a. In accordance with the control instruction “send fixed form mail”, the CPU 100a performs a call processing process using the communication / call module 100b.

  In addition to the above-described processes, when a selection operation of each contact button such as a telephone / email is performed, the fact that the operation of each contact button has been performed is notified to the system-side server 30 using the communication / call module 100b. The terminal program 102 prescribes that the CPU 100a performs the transmission control. Further, when the communication / call module 100b receives the watch list information of the button operation reflecting version sent from the system side server 30 in response to the transmission of the button operation, a series of control processing is performed as described above. The terminal program 102 stipulates that the CPU 100a is to be executed, so that, as shown in FIG. 12 (a), for example, the display 100j is watched by replacing the “completed” button with the “in response: Takeda” button 52c ′. A list screen is displayed.

  Similarly, when the “hold” button arranged in the “corresponding operation” item is selected while the watch list screen 50 of FIG. 11 is displayed, the “hold” button is also operated. The CPU 100a performs control to transmit the message to the system server 30 using the communication / call module 100b. When the communication / call module 100b receives the watch list information of the “hold” button operation reflecting version sent from the system side server 30 in response to the transmission of the “hold” button operation, the same as described above. The terminal program 102 prescribes that the CPU 100a performs a series of control processes, so that, for example, as shown in FIG. 13, a column of user information 53 including a “hold” button 53b is displayed on the display 100j. And the watch list screen replaced with the “hold: 2013/11/11/11: 21” button 53b ′ is displayed.

  Further, when the “complete” button selected in the “corresponding operation” item is selected in the state where the watch list screen 50 of FIG. 11 is displayed, the operation of the “complete” button is performed as described above. The CPU 100a performs control to transmit the information to the system-side server 30 using the communication / call module 100b. When the communication / call module 100b receives the watch list information of the “done” button operation reflection version sent from the system-side server 30 in response to the transmission of the “done” button operation, it is the same as described above. The terminal program 102 defines that the CPU 100a performs a series of control processes in FIG. 11, so that, for example, the “complete” button 52c in the column of the second user information 52 in FIG. As shown in FIG. 5, a watch list screen is displayed in which the background column is replaced with the display of the “ready” button 52d and the background field is changed to a different form (for example, the background color is changed to gray) (however, FIG. 12B does not show the change of the background color). When the display is replaced with the “corresponding” button, the user information column may be moved to the bottom row in the table format in the same manner as when the hold button is operated.

  Furthermore, when the overview button 50a is selected in the state where the watch list screen 50 of FIG. 11 is displayed, the fact that the overview button 50a has been operated is indicated on the system side using the communication / call module 100b. The terminal program 102 defines that the CPU 100a performs control to be transmitted to the server 30. Further, when the fact that the summary button 50a is operated is sent, the watch summary information is sent again from the system side server 30. Therefore, a series of processes similar to those described above are performed, and the watch 100j shown in FIG. The summary screen 40 is displayed again. However, when the watch overview screen 40 in FIG. 10 is displayed again in this way, in the watch list screen 50 in FIG. 11 displayed before that, the “correspondence” button (“response” shown in FIG. 12B) is displayed. For the user who has been placed in the user information column, the system overview server displays the overview information that is excluded from the number of users and the user ID displayed on the overview screen 40 to be redisplayed. 30 will be transmitted. As a result, only the number of users who need to actually perform correspondence operations such as communication at the most recent time point is transmitted to the operator.

  In addition, when either the logout button 40b on the watch overview screen 40 in FIG. 10 or the logout button 50b on the watch list screen 50 in FIG. 11 is selected, the communication / call is made to indicate that the logout operation has been performed. The terminal program 102 defines that the CPU 100a performs control to be transmitted to the system server 30 using the module 100b. Further, when the logout operation is transmitted, the top page information is transmitted from the system side server 30. Therefore, a series of processes similar to those described above are performed to display the top page screen 38 of FIG. 9 on the display 100j. Will do.

  FIGS. 17 to 21 are first to fifth flowcharts showing a series of processing procedures of a method for generating watch information (watch display information generating method) to be displayed on the operator terminal 100. The flow of mutual processing of the operator terminal 100 is shown. Hereinafter, the procedure of the process by the system server 30 and the process by the operator terminal 100 will be described in accordance with the first flowchart.

  First, the operator terminal 100 accesses the system-side server 30 (S1). On the other hand, the system-side server 30 is in a stage of determining whether access has been received from each operator terminal (S2). If no access is received (S2: NO), the access is waited. If access is received (S2: YES), the top page information is transmitted to the access source operator terminal 100 (S3).

  When receiving the top page information, the operator terminal 100 generates the top page screen 38 of FIG. 9 using the received top page information and displays it on the display 100j (S4). Whether the operator terminal 100 has received the selection operation (login operation) of the login button 38c by inputting the ID and password to the operator ID input field 38a and the PW (password) input field 38b by the operator. Is determined (S5). When the login operation is not accepted (S5: NO), the login operation is waited. When the login operation is accepted (S5: YES), the login operation including the entered operator ID and PW has been performed. Is transmitted to the system-side server 30 (S6).

  The system-side server 30 determines whether or not a login operation including the operator ID and PW has been received (S7), and when it has not received a login operation (S7: NO), the login operation When waiting for a login operation (S7: YES), a plurality of operator IDs and PWs stored in the operator DB 34 in FIG. It is searched whether or not there is (S8).

  If no matching operator ID and PW are found as a result of the search (S8: NO), the system-side server 30 returns again to the stage of processing for transmitting the top page information to the access source operator terminal 100 (S3), As a result, the top page screen of FIG. 9 is displayed again on the operator terminal 100 (the processing of the operator terminal 100 also returns to the stage of S4).

  On the other hand, when the matching operator ID and PW are found (S8: YES), the login is completed, and the system server 30 identifies the group in charge of the matching operator ID from the operator DB 34 in FIG. The user ID to which the user belongs belongs from the most recent daily answer DB in the answer DB 35 with reference to the user relation DB 33 in FIG. 6, and information on the user situation (power on / off duration time) associated with the specified user ID , The status information of the transmission contents, etc.) is extracted, the watching situation level for each user ID is determined, and the number of users corresponding to the same user situation at the same watching situation level in the same group is counted. Number, group name, watching status level, user status, and user ID of user included in number of groups ” The generating a watch summary information of the plurality including content (S9). Then, the system-side server 30 transmits the generated watching summary information to the access source operator terminal 100 (S10). Note that the system-side server 30 temporarily stores in the RAM 30c various information (such as a monitoring status level for each user ID and a user status pattern) obtained when generating the monitoring overview information, and monitors at a later stage. It can be used when generating list information. Further, the system-side server 30 temporarily stores the operator ID and PW of the logged-in operator in the RAM 30c so that the operator ID of the logged-in operator can be referred to when other processing is performed.

  When the operator terminal 100 receives the watching summary information, the operator terminal 100 generates the watching summary screen 40 of FIG. 10 using the received watching summary information and displays it on the display 100j (S11). The monitoring overview screen 40 displayed in this way shows the number of users according to the user status pattern (48 hours power off, 36 hours power on, telephone request, etc.) for each group, and for each monitoring status level. The column form (background pattern) is also different. Therefore, the operator can easily determine the user status for each watching status level, know the number of users for each user status pattern at a glance, easily understand the number of users that need to be handled, and respond work (phone, e-mail transmission) It is easy to predict the work time required for In addition, since the watching summary screen 40 does not include personal information of each user, the user's personal information is not disclosed at the stage of displaying the watching summary screen 40, and the user who does not like disclosure of personal information Can also be realized.

  The system-side server 30 transmits the monitoring overview information to the operator terminal 100 (S10), and then transmits a request for personal information corresponding to the user ID included in the transmitted monitoring overview information to the service-side server 70 ( S14). As described above, when the service-side server 70 receives the request for personal information, only the personal information for the requested user ID is read from the user DB 73 in FIG. 15 and transmitted to the system-side server 30. . The system server 30 receives the requested personal information and temporarily stores it in the RAM 30c (S15).

  On the other hand, the operator terminal 100 determines whether or not the selection operation of the list button 40a is performed on the displayed watching summary screen 40 (S12), and when the selection operation is not performed (S12: NO). When the selection operation of the list button 40a is awaited and the selection operation is performed (S12: YES), the fact that the list button 40a is operated is transmitted to the system side server 30 (S13). In the first flowchart, description of processing when the logout button 40b of the watching summary screen 40 is operated is omitted.

  The system-side server 30 is in a stage to determine whether or not the operation of the list button 40a has been received (S16), and when it has not been received (S16: NO), the system side server 30 is in a reception waiting state and receives If so (S16: YES), the process proceeds to the process shown in the second flowchart of FIG.

  In the second flowchart of FIG. 18, the system-side server 30 includes the personal information stored in the RAM 30c and various information obtained when generating the monitoring summary information (the monitoring status level for each user ID, the user status pattern, etc.). ) Etc. are used to generate watch list information (S20). Then, the system server 30 transmits the generated watch list information to the access source operator terminal 100 (S21).

  Upon receiving the watch list information, the operator terminal 100 generates the watch list screen 50 of FIG. 11 using the received watch list information and displays it on the display 100j (S22). The watch list screen 50 displayed in this way is in a table format, and each item of “watch status level”, “user status”, “corresponding means”, and “corresponding operation” is arranged in the horizontal direction for each user information column. At the same time, since the user information columns are arranged in the order of the level of emergency in the level of emergency from the top to the bottom in the vertical direction, the operator grasps the details of the situation of each user in the order of the level of emergency. Therefore, it becomes easy to perform the corresponding operation in the order of priority (urgent level).

  In addition, the actual correspondence operation is only to select the “Request” button, “Call” button, and “Email” button arranged in the “Action” field, so there is no mistake in the contact information. The operator can respond quickly. Furthermore, when the user is unsure about the response operation, the “hold” button may be operated, so that the actual monitoring work can be flexibly handled according to the situation. Furthermore, when the corresponding operation is completed, when the “complete” button is operated, the display is switched to the “corresponding” button, so that it is easy to identify a user who has not yet completed the corresponding operation, and the progress of the corresponding operation is also reduced. Be able to recognize visually. Furthermore, since the watch list screen 50 includes personal information disclosed within a necessary range, the disclosed personal information is used when talking to the telephone destination even when making a call in the corresponding operation. It is possible to explain the user situation, and it is possible to reduce the burden on the operator by eliminating the need for inquiries of personal information as in the prior art. The contents of the processing related to each button operation arranged in the item “corresponding operation” will be described with reference to the third to fifth flowcharts of FIGS. 19 to 21, and thus description thereof will be omitted in the second flowchart of FIG. 18.

  After the process related to each button operation, in a state where the watch list screen 50 is displayed, the operator terminal 100 next determines whether or not the selection operation of the logout button 50b has been performed (S23). If it is not performed (S23: NO), the process returns to the stage (S22) immediately after displaying the watch list screen 50, and processing relating to each button operation is performed again (see FIGS. 19 to 21). When the selection operation of the logout button 50b is performed (S23: YES), the fact that the selection operation of the logout button 50b has been performed is transmitted from the operator terminal 100 to the system side server 30 (S24).

  The system-side server 30 determines whether or not a logout operation has been received (S25). If the logout operation is not received (S25: NO), the stage immediately after transmitting the watch list information Returning to (S21), processing relating to each button operation is performed again (see FIGS. 19 to 21). When a logout operation is received (S25: YES), the personal information temporarily stored in the RAM 30c and the various information obtained when generating the monitoring overview information (the monitoring status level for each user ID, the user status) Etc.) (S26), top page information is transmitted from the system server 30 to the operator terminal 100 (S27), and a series of processing in the system server 30 is performed once in response to the logout operation of the access source. finish.

  When the operator terminal 100 receives the top page information, the operator terminal 100 generates the top page screen 38 of FIG. 9 using the received top page information and displays it on the display 100j (S28). Confirms that the logout has been completed, and once ends the series of processes in the operator terminal 100 in accordance with the logout operation.

  The third flowchart in FIG. 19 is a part of the watch list screen 50 displayed on the operator terminal 100 when the “call” button is operated in the “process related to button operation” in the second flowchart in FIG. The specific process when a part is changed is shown. First, the operator terminal 100 determines whether or not a “call” button selection operation has been performed in a state where the watch list screen 50 is displayed (S30), and when the selection operation has not been performed (S30). S30: NO), a selection operation waiting state is entered.

  On the other hand, when the “call” button is operated (S30: YES), the operator terminal 100 indicates that the “call” button has been operated, and includes user information including the “call” button that has been operated. The information is transmitted to the system side server 30 together with the user ID in the column (S31), and a call for making a call to a predetermined contact is made according to an instruction embedded in the “call” button (S32). When the telephone is connected, the operator has a conversation with the telephone partner as a corresponding job.

  Further, the system-side server 30 determines whether or not the “call” button has been operated (S33), and when it does not receive an “operate” button operation (S33: NO) ), Waiting for operation. Further, when the fact that the “call” button is operated is received together with the user ID (S33: YES), the system-side server 30 refers to the operator ID temporarily stored in the RAM 30c for the name of the logged-in operator. The “Done” button in the “Corresponding operation” item in the user information column of the received user ID is identified from the operator DB 34 of FIG. 7 and includes the identified operator name (for example, “Corresponding: Takeda”). The watch list information of the updated version of the content replaced with (display) is generated (S34), and the watch list information of the generated update version is transmitted to the operator terminal 100 (S35).

  When the operator terminal 100 receives the updated list of watch list information, the operator terminal 100, as shown in FIG. A list screen is displayed (S36). In this way, the operator can visually confirm that he / she has responded to “call” by switching the display contents appropriately according to the operation of the “call” button. It becomes possible to grasp. Note that the third flowchart in FIG. 19 has been described in the case where the “call” button is operated, but basically the “call” is also performed when the “request” button or the “email” button is operated. Processing is performed in the same manner as for the button (however, “telephone / calling” in step S32 is performed when the “request” button is operated, but when the “email” button is operated, Instead, the “complete” button is switched to a display including the name of the logged-in operator, such as “Corresponding: Takeda”.

  The fourth flowchart in FIG. 20 is a part of the watch list screen 50 displayed on the operator terminal 100 when the “hold” button is operated in the “processing related to each button operation” in the second flowchart in FIG. This shows a specific process when is changed. First, the operator terminal 100 determines whether or not the “hold” button selection operation has been performed in a state where the watch list screen 50 is displayed (S40), and when the selection operation has not been performed (S40). : NO), a selection operation waiting state is entered.

  On the other hand, when the “hold” button is operated (S40: YES), the operator terminal 100 indicates that the “hold” button has been operated, and the user ID in the user information column including the “hold” button on which the operation has been performed. At the same time, it is transmitted to the system-side server 30 (S41).

  The system-side server 30 determines whether or not the “hold” button has been operated (S42), and when it does not receive the “hold” button being operated (S42: NO), it waits for an operation. It becomes the state of. Further, when a message indicating that the “hold” button is operated is received together with the user ID (S42: YES), the system-side server 30 displays the “hold” button in the user information column corresponding to the received user ID. It is replaced with a hold button (for example, “hold: 2013/11/11/11” button in FIG. 13) indicating the date and time when the operation is received, and a user information column corresponding to the user ID is displayed in the table. The watch list information of the updated version of the content moved to the lowermost position is generated (S43), and the watch list information of the generated update version is transmitted to the operator terminal 100 (S44).

  When the operator terminal 100 receives the updated list of watch list information, the operator terminal 100 includes, as shown in FIG. 13, a user including “pending :: 2013/11/11/11: 21” based on the received watch list information of the updated version. A watch list screen of the contents whose information column has moved to the lowest position is generated and displayed (S45). In this way, by appropriately switching the display contents according to the operation of the “hold” button, the operator can visually confirm that the response “hold” has been performed, and do not forget the user's response that is difficult to judge. You can postpone while.

  The fifth flowchart in FIG. 21 is a part of the watch list screen 50 displayed on the operator terminal 100 when the “complete” button is operated in the “process related to button operation” in the second flowchart in FIG. This shows a specific process when is changed. First, the operator terminal 100 determines whether or not the “complete” button selection operation has been performed in a state where the watch list screen 50 is displayed (S50), and when the selection operation has not been performed (S50). : NO), a selection operation waiting state is entered.

  On the other hand, when the “completion” button is operated (S50: YES), the operator terminal 100 notifies the system-side server 30 that the “completion” button has been operated together with the user ID in the user information column where the operation is performed. Transmit (S51).

  The system-side server 30 determines whether or not the “complete” button has been operated (S52). When the “complete” button is not operated (S52: NO), the system-side server 30 waits for an operation. It becomes the state of. Further, when the fact that the “complete” button is operated is received together with the user ID (S52: YES), the system server 30 in the “corresponding operation” item in the user information column corresponding to the received user ID. The watch list information of the updated version with the content of replacing the “completed” button with the “completed” button is generated (S53), and the watch list information of the generated update version is transmitted to the operator terminal 100 (S54).

  When the operator terminal 100 receives the watch list information for the updated version, the operator terminal 100 displays a watch list screen for the content including the “ready” button as shown in FIG. 12B based on the watch list information for the updated version received. (S55). In this way, by appropriately switching the display content to the “corresponding” button in accordance with the operation of the “complete” button, the operator can easily distinguish the user who has completed the corresponding operation from other incomplete users. Thus, the progress of the corresponding work can be easily determined. In addition, when the overview button 50a (see FIG. 11) is selected on the content list screen including the “ready” button in this way and the watch overview screen 40 in FIG. 10 is displayed again, as described above. In addition, for the user related to the user information column that includes the “corresponding” button, the watching summary screen 40 is re-displayed with the contents excluded from the number of users and the user ID.

  The invention according to the first embodiment is not limited to the above description, and various modifications can be considered. For example, the watching summary screen 40 may have various variations other than the form shown in FIG.

  FIG. 22A shows a watch overview screen 110 that is one of the modifications. The monitoring overview screen 110 of this modification is characterized in that a filter / menu bar 111 is arranged at the top of the table portion 110c, and only the information corresponding to a predetermined extracted item is displayed on the display screen to be presented. Comes to include. The filter / menu bar 111 includes a number menu section 111a, a groove menu section 111b, a watching condition level menu section 111c, and a user condition menu section 111d.

  FIG. 22B shows a state in which the number menu section 111a is expanded. When the reverse arrow section 111e on the right side of the number menu section 111a is selected by an operator's mouse operation or the like, the number menu section 111a is displayed as shown in FIG. The state a) is expanded to the state shown in FIG. In the state shown in FIG. 22B, the number of people condition “1 person”, “5 people or less”, “9 people or less”, “10 people or more” can be selected with the cursor C. When an operation for selecting the filter button 110d arranged below the table portion 110c is performed with the number of people condition selected by the cursor C, the number of people selected by the cursor C (for example, one) is selected from the operator terminal 100. Information to be extracted is transmitted to the system-side server 30.

  When the system-side server 30 receives the fact that the number of people is to be extracted, it extracts only individual information having a specific number of users corresponding to the number of extracted people (for example, one person) and generates monitoring summary information for the number of extracted users. Then, the watching summary information generated for the specific number of users is transmitted to the operator terminal 100.

  When the operator terminal 100 receives the newly generated watch summary information, the operator terminal 100 uses the received watch summary information to generate a watch summary screen for a specific number of users that matches the selected number of people extraction condition. The monitoring overview screen 110 shown in FIG. 22 (a) is switched to the monitoring overview screen for the information content related to the number of extracted users. Thus, by making it possible to extract the display contents by the number of people, there is an advantage that only an outline corresponding to the number of users that the operator wants to check can be quickly confirmed.

  The extraction based on other conditions (group, watching situation level, user situation) of the filter / menu bar 111 is the same as the above-described extraction by the number of people. For example, in the group menu section 111b, a specific group (for example, only the group A, for example) is selected from all the groups (for example, the groups A to E for which the operator ID is OP0001 shown in FIG. 7). Or a plurality of groups such as groups A to C). When the group extraction condition is selected in the group menu section 111b, the operator terminal 100 transmits a group extraction message to the system-side server 30. When the system-side server 30 receives the group extraction message, the operator terminal 100 is logged in. The monitoring summary information including only the individual information corresponding to the extracted specific group (for example, groups A and B) is generated from all the groups in charge of the operator and transmitted to the operator terminal 100. . As a result, a watch overview screen corresponding to the watch summary information generated for a specific group (for example, groups A and B) that matches the extraction condition is displayed on the operator terminal 100, and only for the group that wants to check. This is suitable for narrowing the display contents. In addition, in order to reduce the burden on the operator whose processing load has been temporarily increased, a specification monitoring service that allows another operator to monitor the group in charge of other operators, depending on the situation, etc. Then, the group menu part 111b of the filter / menu bar 111 described above can select a group for which another operator is in charge.

  In the level menu section 111c of the filter / menu bar 111, at least one of the watching status levels such as “emergency”, “warning”, “caution”, and “no abnormality” can be selected. With the operator's selection, a watch overview screen for the content of the selected level is displayed on the operator terminal 100 as in the case of the number of users or group described above. In this case, when the system-side server 30 receives any level in the selected monitoring status level, it extracts only individual information corresponding to the content of the received level (for example, emergency), and monitors the extracted level. The overview information is generated, and the monitoring overview information generated for the specific monitoring status level selected by the operator is transmitted to the operator terminal 100.

  Further, in the user status menu section 111d of the filter menu bar 111, the user status is “48 hours power off”, “36 hours power on”, “36 hours power off”, “24 hours power on”, “(answer)”. At least one of “bad”, “want to call”, etc. can be selected, and in accordance with the operator's selection, a watch overview screen for the contents of the selected user situation is displayed on the operator terminal 100 as described above. It will be displayed.

  22A, the system-side server 30 displays the menu information corresponding to the filter / menu bar 111 having the menu function described above and the button information corresponding to the filter button 111d. The monitoring summary information including the filter menu bar 111 and the filter button 111d is also generated by the operator terminal 100 using the accompanying information.

  FIG. 23 shows a watch overview screen 120 which is another modified example. The watch overview screen 120 of this modified example is characterized in that a sort menu bar 121 is arranged above the table portion 120c, and allows predetermined items to be sequentially arranged under predetermined conditions (for example, Each group is lined up sequentially under a predetermined condition). The sort menu bar 121 has a number menu section 121a, a groove menu section 121b, a level menu section 121c, and a user situation menu section 121d.

  The number menu section 121a has an up arrow 121e and a down arrow 121f that can be selected on the right side, and is selected when either the up arrow 121e or the down arrow 121f is selected by an operator's mouse operation or the like. The contents (that the up arrow has been selected or the down arrow has been selected) are transmitted to the system side server 30.

  Upon receipt of the selected content, the system-side server 30 newly updates the monitoring summary information in the order in which the individual information is rearranged according to the received content (the up arrow is selected or the down arrow is selected). And the generated watch overview information is transmitted to the operator terminal 100. Specifically, when the received content is “select up arrow” in the number of people menu section 121a, the system-side server 30 monitors the descending order in which a plurality of pieces of individual information are arranged in order from the largest number of users to the smallest number. When the information is generated and the received content is “down arrow selection” in the number of people menu section 121a, the watch overview information in ascending order in which a plurality of pieces of individual information are arranged in ascending order of the number of users is generated. Then, the system-side server 30 transmits the watching summary information generated so as to line up according to the number of users to the operator terminal 100.

  When the operator terminal 100 receives the newly generated watch summary information, the operator terminal 100 newly generates a watch summary screen rearranged according to the number of users using the received watch summary information. That is, when the operator selects the up arrow of the number of people menu section 121a, the operator terminal 100 receives the watch overview information having a table portion in which a plurality of individual information is arranged in order from the largest number of users to the smallest number. Downward, a monitoring overview screen for contents in which individual information with a small number of users is sequentially arranged is generated from individual information with a large number of users. Further, when the operator selects the down arrow of the number of people menu section 121a, the operator terminal 100 receives the watch overview information of the content in which a plurality of individual information is arranged in order from the smallest number of users to the top. From the individual information with a small number of users, a watch overview screen having a table portion in which individual information with a large number of users is sequentially arranged is generated.

  Then, the operator terminal 100 displays the watch overview screen generated in this way on the display 100j, so that the operator can grasp the situation of each user in order of increasing or decreasing number of users. It becomes easier to respond flexibly according to the situation, for example, by narrowing down the response, or by responding in order from the smallest number of subjects, so that the efficiency of the operator's work can be improved.

  In addition, the group menu portion 121b in the sort menu bar 121 of FIG. 23 has an up arrow 121g and a down arrow 121h on the right side that can be selected, like the number of people menu portion 121a, and the up arrow 121g. Alternatively, when any of the down arrows 121h is selected, the selected content (that the up arrow has been selected or the down arrow has been selected) is transmitted to the system-side server 30.

  The system-side server 30 newly generates watching summary information in the order in which each individual information is rearranged in accordance with the contents received from the operator terminal 100 (up arrow selection or down arrow selection). The summary information is transmitted to the operator terminal 100. When all the groups handled by the logged-in operator are groups A to E, when the received content is “up arrow selection”, the system-side server 30 causes the group from the first (group A) to the last (group E). ) In the order of a plurality of pieces of individual information, and when the received content is “down arrow selection”, a plurality of pieces of individual information from the last group (group E) to the first group (group A). The watch overview information is generated. Then, the system-side server 30 transmits the watching summary information generated so that the groups are arranged in a predetermined order to the operator terminal 100.

  When the operator terminal 100 receives the newly generated watch overview information, the operator terminal 100 newly generates a watch overview screen for the contents in which each group is arranged in a predetermined order using the received watch overview information. That is, when the operator selects the up arrow, the operator terminal 100 generates a watching overview screen including a table portion arranged from top to bottom in the order of group A to group E, and when the operator selects the down arrow. Generates a watching summary screen including a table portion arranged from top to bottom in the order of group E to group A.

  The operator terminal 100 displays the watch overview screen generated in this manner on the display 100j, so that the operator can grasp the status of each user in order from the beginning of the group or from the end of the group. A display suitable for checking the user status in order can be performed. In addition, in order to reduce the burden on the operator whose processing load has been temporarily increased, the monitoring service of the specification that allows other operators to monitor the group in charge of other operators beyond the group in charge according to the situation, etc. The group menu section 111b of the filter menu bar 111 can also select a group for which another operator is responsible.

  Furthermore, the level menu section 121c in the sort menu bar 121 of FIG. 23 also has an up / down arrow that can be selected, and the selected content (up arrow selection or down arrow selection) is the system. Is transmitted to the side server 30.

  The system-side server 30 newly generates watching summary information in the order in which each individual information is rearranged in accordance with the contents received from the operator terminal 100 (up arrow selection or down arrow selection). The summary information is transmitted to the operator terminal 100. The watching status level is in the order of “Emergency”, “Warning”, “Caution”, “No abnormality” in order of the level of emergency, and when the received content is “Select Up Arrow” The system-side server 30 generates watch overview information in which a plurality of pieces of individual information are arranged in order of level of emergency (highly emergency) (emergency) to level of emergency (low abnormality), and the received content is “down arrow When it is “selection”, watch summary information in which a plurality of pieces of individual information are arranged in order of level of emergency (low abnormality) to level of emergency (highly emergency) is generated and sent to the operator terminal 100. Send.

  When the operator terminal 100 receives the newly generated watching summary information, the operator terminal 100 uses the received watching summary information from the content of the watching situation level in order from the level of the emergency level to the level of the low level or from the order of the low level. A new overview screen for watching contents arranged in order of higher level will be generated. That is, when the operator selects the up arrow, the operator terminal 100 generates a watching overview screen including a table portion arranged from the top to the bottom in order of the watching situation level from “emergency” to “no abnormality”. When the operator selects the down arrow, a watching overview screen including a table portion arranged from the top to the bottom in order of the watching situation level from “no abnormality” to “emergency” is generated.

  Then, since the operator terminal 100 displays the watch overview screen generated in this way on the display 100j, the operator can sequentially grasp the status of each user in order of the level of the watch status higher or lower. A display suitable for checking the user situation in order of a predetermined watching situation level can be performed.

  Furthermore, the user status menu section 121d in the sort menu bar 121 of FIG. 23 also has an up / down arrow that can be selected, and the selected content (up arrow selection or down arrow selection). Is transmitted to the system-side server 30.

  The system-side server 30 newly generates watching summary information in the order in which each individual information is rearranged in accordance with the contents received from the operator terminal 100 (up arrow selection or down arrow selection). The summary information is transmitted to the operator terminal 100. As described above, the user status includes “48 hours power off”, “36 hours power on”, “36 hours power off”, “24 hours power on”, “(answer) bad”, “phone” When the received content is “Select Up Arrow”, the system-side server 30 arranges a plurality of pieces of individual information in order from the highest number to the lowest, and then in alphabetical order. When the summary information for the monitoring is generated and the received content is "down arrow selection", a plurality of individual information is arranged in reverse order of the first syllable and then arranged in order from the lowest number to the largest The monitoring summary information arranged in the order from the lowest (no abnormality) to the highest (emergency) is generated and transmitted to the operator terminal 100.

  When the operator terminal 100 receives the newly generated monitoring summary information, the operator terminal 100 newly generates a display and displays a monitoring overview screen of the contents in which the individual information is arranged in the order of the user status described above using the received monitoring overview information. 100j. As a way of arranging the user situations, in addition to the above, an order parameter may be added to the contents of each user situation, and the order parameters may be arranged in order from the highest to the lowest, or from the lowest to the highest. As an example of how to add order parameters, No. 1 is “48 hours power off”, No. 2 is “36 hours power on”, No. 3 is “36 hours power off”, and No. 4 is “24 hours power on”. For example, it is possible to set No. 5 to “(answer) bad”, No. 6 to “I want a call”, and the like.

  FIGS. 24A and 24B show watching summary screens 130 and 135 which are still another modification. 24A has a selectable group tab 131 and presents information for each group. The group tab 131 includes a group A tab 131a, a group B tab 131b, a group C tab 131c, a group D tab 131d, and a group E tab 131e (the watching overview screens 130 and 135 are illustrated in FIG. 7 is a screen example for operators in groups A to E whose operator ID is “OP0001” in the operator DB 34 of FIG. The table portion 132 of the watching summary screen 130 has a form in which the group item is omitted from the watching summary screen 40 of FIG. 10, while each individual information included in the table portion 132 is displayed in the group tab 131. The user information belongs to the group selected in.

  That is, in the watching overview screen 130 in FIG. 24A, the group A tab 131a is selected from the group tabs 131, and therefore the information included in the table portion 132 belongs to the group A. Only the user situation. Therefore, if the group B tab 131b is next selected in the state shown in FIG. 24A, the display of the information included in the table portion 132 is switched to the status of users belonging to the group B. The same applies when another group tab is selected.

  As a method of displaying such a watch overview screen 130 on the display 100j of the operator terminal 100, the system server 30 first sets individual information belonging to the group A among a plurality of groups A to F as a default. Information is extracted from the information, and overview information of contents including tab information corresponding to the state in which the group A is selected in the group tab 131 described above is generated from the extracted individual information belonging to the group A. Send. Such watching summary information includes the above tab information, and thus can be displayed by switching information indicating the number of users for each watching situation level in groups.

  When the operator terminal 100 receives the watch summary information, the operator terminal 100 expands the group A tab 131a of the group tab 131 using the watch summary information, and displays a table portion 132 having contents corresponding to the individual information for the group A. A monitoring overview screen 130 including the generated information is generated and displayed on the display 100j. In this display state, for example, when the group B tab 131b is selected by an operator's mouse operation or the like, the operator terminal 100 transmits to the system side server 30 that the group B has been selected.

  When the system-side server 30 receives that the group B has been selected, the system-side server 30 extracts the individual information belonging to the group B among the plurality of groups A to E from all the individual information, and the individual information belonging to the extracted group B In addition, the monitoring summary information of the contents including the tab information corresponding to the state in which the group B is selected in the group tab 131 described above is generated and transmitted to the operator terminal 100.

  When the operator terminal 100 receives the watch summary information, the operator terminal 100 uses the watch summary information to expand the group B tab 131b of the group tab 131 and include a table portion with contents corresponding to the individual information for the group B. A watch summary screen is generated and displayed on the display 100j. Therefore, by performing such display processing, the operator can select one of the group tabs in the group tab 131 to display the information in units of groups. This is suitable for checking the user's situation.

  A watch overview screen 135 shown in FIG. 24B corresponds to a modified example of the watch overview screen 130 of FIG. A group menu that can be selected is arranged above the. The group menu includes a group A menu 136a, a group B menu 136b, a group C menu 136c, a group D menu 136d, and a group E menu 136e that can be selected. The table portion 137 is obtained by extracting individual information belonging to a specific group (group A in FIG. 24B), as in FIG.

  The switching of the page contents of the watching summary screen 135 in FIG. 24B is the same as the tab-like watching summary screen 130 described above, and by selecting any one group menu from the group menu, The entire page showing the table portion including the individual information of the selected group is switched. 24A and 24B, the example of performing tab switching or page switching in units of groups is shown. However, in addition to group units, tabs in units of watching status levels and user status units are shown. Switching or page switching can be performed as in the case of the group unit.

  If you want to check the user status for each level unit of "Emergency", "Warning", "Caution", or "No error" when switching by extracting the user status by the level of the watching status level Preferred. In addition, when switching is performed by extracting user situations in units of user situations, “48 hours power off”, “36 hours power on”, “36 hours power off”, “24 hours power on”, “(answer) bad It is suitable when the user's situation is to be confirmed for each unit such as “I want to call”.

  FIG. 25A shows a watching summary screen 140 of still another modified example. The watching summary screen 140 represents the number of users for each watching situation level and also shows correspondence information (information representing how to handle work) corresponding to each user situation. Specifically, the number of users corresponding to the “emergency” level is 3, and among them, the number of users who need “telephone” as the corresponding work is 3, and the number of users who need “rushing request” is There is one person (one of the users has a plurality of corresponding tasks, so one person is duplicated), and the number of users corresponding to the “warning” level is three, and “mail” is the corresponding task. Show what is needed. Therefore, if the watching summary screen 140 of this modification is used, the operator can recognize the contents of the corresponding work, and therefore there is an advantage that it is easy to grasp the policy of the corresponding work and the work time required for the corresponding work.

  In order to display the watching summary screen 140 shown in FIG. 25A, the system-side server 30 is more sensitive to the user situation than the processing when generating watching summary information corresponding to the watching summary screen 40 shown in FIG. The monitoring summary information is generated by including corresponding information (corresponding operation) corresponding to the corresponding business in place of such information. The watching summary information generated in this way includes, for each watching situation level, the number of users corresponding to the watching situation level and corresponding information corresponding to each user (user ID). When the operator terminal 100 receives such watch summary information, the watch summary screen 140 is generated and displayed in the format shown in FIG. 25A using the watch summary information.

  The monitoring overview screen 150 of the modified example shown in FIG. 25B shows a screen for a communication terminal having a display smaller than a personal computer such as a smartphone or a tablet as an operator terminal. That is, as an operator terminal, in addition to applying the above-described personal computer, it is assumed that a portable communication terminal such as a smartphone or a tablet is used in a monitoring system that places importance on a flexible monitoring target. In such a portable terminal, the amount of information that can be displayed is less than that of a personal computer. Therefore, the arrangement of information indicating the user status and the like is naturally different from the above-described screens.

  FIG. 25B shows an operator terminal 105 to which a smartphone is applied, and a watching summary screen 150 is displayed on the touch panel display 105 j of the operator terminal 105. The information used to generate the watch overview screen 150 is arranged for smartphones, examines the information content to be presented, and enables immediate initial response work. Corresponding information (corresponding operation) indicating how to respond is also included. In addition, in the watching summary screen 150, the number indicating the number of users is removed from the watching summary information for displaying the watching summary screen 40 shown in FIG. 10, but the user ID is presented for each watching situation level. The operator can grasp the number of users by the number, and therefore the number of user IDs corresponds to information representing the number of users for each watching situation level.

  The icon 151 indicated as “Kang” in the watch overview screen 150 represents the level of “emergency” as the watch status level, and the icon 152 indicated as “war” is the level of “warning” as the watch status level. Represents. Also, for the “Tsu” icon 151, correspondence information 150 a “required phone” and correspondence information 150 b “required rush request” are displayed, and further, associated with the “required phone” correspondence information 150 a. Three user IDs are shown, and one user ID is shown in association with the correspondence information 150b of “request to rush”. Therefore, the operator has a total of three users who fall under the “Emergency” level from the indicated user ID (one person is duplicated), and requires three people to handle “phone calls”. It is possible to recognize that it is necessary to respond to the “rush request”.

  In addition, for the “warning” icon 152, correspondence information 150 c “mail required” is shown, and three user IDs are shown in association with the correspondence information 150 c of “mail required” (by scrolling). An operator can recognize that the number of users corresponding to the “warning” level is three and that “transmission of e-mail” is necessary as a corresponding job.

  In order to display the watching summary screen 150 shown in FIG. 25B, the system-side server 30 has the number of users compared to the processing when generating watching summary information corresponding to the watching summary screen 40 shown in FIG. While the counting process is omitted, the watch summary information is generated by including the corresponding information corresponding to the corresponding work instead of the information related to the user situation. The watching summary information generated in this way includes, for each watching situation level, a user ID corresponding to the watching situation level and corresponding information corresponding to the user ID.

  On the other hand, the terminal program installed in the operator terminal 105 also includes processing content for generating a screen for a smartphone. When the above-described monitoring overview information is received by the operator terminal 105, the received monitoring overview information In accordance with the level of watching status included in the icon, a “strict” icon 151 and a “warning” icon 152 are generated, correspondence information and a user ID are arranged in association with the “strict” icon 151, and a “warning” icon The watching summary screen 150 in which the correspondence information and the user ID are arranged in association with the user ID 152 is generated.

  Therefore, from the watching summary screen 150 in FIG. 25B, it is possible to grasp the same kind of information as the watching summary screen 40 shown in FIG. 10 and the watching summary screen 140 shown in FIG.

  The watch overview screen 155 shown in FIG. 26 (a) is a modification of the watch overview screen 40 of FIG. 10, in which the user's full name (first name or last name only) as personal information is placed next to each user ID. It has become a feature. First name and last name are placed for users who fall under the “Emergency” level as the monitoring status level, and only last names are placed for users corresponding to the “Warning” and “Caution” levels. The scope of information disclosure is different. By arranging personal information in this way, the operator can recognize the user name corresponding to each watching situation level in advance at the stage of displaying the watching summary screen, so there is a merit that the subsequent correspondence work can be performed smoothly, Further, if the watching status level is “warning” or “caution”, only the surname of the user name is disclosed, so that personal information is not disclosed more than necessary.

  In order to display the watching overview screen 155 of FIG. 26A, the system side server 30 sends personal information to the service side server 70 when S8 becomes YES in the first flowchart shown in FIG. It is necessary to receive (acquire) at least information related to the user's name from the service-side server 70. Then, the system-side server 30 transmits the monitoring overview information so as to include personal information with different disclosure ranges according to the monitoring status level, and transmits it to the operator terminal 100. Further, the arrangement of the user's name in association with the user ID as described above is performed on each of the watching overview screens 110, 120, 130, 135, 140, and 150 of the modified example shown in FIGS. It can also be applied to.

  A watch overview screen 160 shown in FIG. 26B is a modification of the watch overview screen 40 of FIG. 10, and is characterized in that a search field 161 is provided. In the search field 161, a keyword desired by the operator can be input. When the search button 161a is selected in a state where the keyword is input, the input keyword is transferred from the operator terminal 100 to the system side server. 30 will be transmitted.

  When the system-side server 30 receives the keyword, the system-side server 30 searches the generated overview information for information that matches the received keyword. When there is information that matches the keyword, the system-side server 30 generates watch overview information including individual information according to the matched information, and transmits it to the operator terminal 100. The operator terminal 100 generates and displays a new monitoring overview screen using the transmitted monitoring overview information. Therefore, the display 100j of the operator terminal 100 includes a monitoring overview screen including information matched by the keyword search. Will be displayed. Therefore, it becomes possible to present the user status to the operator by focusing only on information desired by the operator. It should be noted that the provision of such a search field 161 can also be applied to the watching summary screens 110, 120, 130, 135, 140, and 150 of the modified examples shown in FIGS. Further, the various modified examples related to the watching overview screen described above can be appropriately combined.

  The watch overview screen 165 shown in FIG. 27 is also a modified example of the watch overview screen 40 of FIG. 10. However, the watch list screen 50 of FIG. 11 is displayed at least once, and either the “complete” button or the “hold” button is displayed. This is a modified example of the watch overview screen when the overview button 50a on the watch list screen 50 is operated and displayed again. That is, in the above-described embodiment, the “completion” button (see FIG. 12B) is arranged by operating the “complete” button on the watching list screen 50 in FIG. When re-displaying, the user related to the user information column in which the “corresponding” button is arranged is not reflected in the number of users and the user ID on the re-displayed overview screen. The monitoring overview screen 165 is characterized in that the user related to the user information column in which the “corresponding” button is arranged is also reflected. In addition, in the watching overview screen 165 of the modified example, the user who operates the “hold” button on the watching list screen 50 of FIG. 11 is also reflected.

  In order to display such a monitoring overview screen 165 of the specification, the system-side server 30 determines the number of users who are “corresponding” and the users who are “suspended” for each group in charge of the logged-in operator. Count the number of each, and generate the monitoring summary information to include the number of “corresponding” users counted and the user ID related to the number of users, and the number of counted “pending” users and the user ID related to the number of users. Then, it is transmitted to the operator terminal. Note that the system-side server 30 performs the processing so that the number of users related to “responded” and “hold” does not include the number of users in a situation before the day when the operator logs in.

  The operator terminal that has received the monitoring summary information transmitted from the system-side server 30 sets the number of users of two persons in the individual information column 166 corresponding to “corresponding” and the number of users based on the received monitoring summary information. A tabular overview screen 165 in the form of a table in which the number of users and the user ID related to the number of users is arranged in the individual information field 167 corresponding to the user ID and “hold” is generated and displayed. When such a watch overview screen 165 is displayed, the operator can grasp the number of users who have completed the corresponding work at a glance by looking at the number of users in the individual information column 166 corresponding to “corresponding completed”. By looking at the number of users in the individual information column 167 corresponding to “pending”, the response is currently suspended, but the number of people who need the corresponding work can be grasped later, and it becomes easier to estimate the amount of work in the future. In addition, in the watching summary screen 165 shown in FIG. 27, both the individual information column 166 corresponding to “corresponding” and the individual information column 167 corresponding to “hold” are included. Of course, it is possible to include only one of them. It is also possible to provide an individual information column of “no abnormality” by the same process so that the number of users of “no abnormality” is transmitted to the operator.

  FIG. 28A shows a modification of the “hold” button in the watch list screen 50 of FIG. 11, and when an operation to select the “hold” button 170 is performed, a hold submenu 171 related to hold is further expanded. It is supposed to be. The hold submenu 171 includes a plurality of selectable menu items. Specifically, the hold submenu 171 includes a first menu item 171a “notify again after one hour”, a second menu item 171b “notify again tomorrow”, “when the level changes. A third menu item 171c called “Re-notify” and a fourth menu item 171d called “Do not re-notify” are displayed. When any one of these menu items is selected by the operator, the fact that it has been selected is displayed from the operator terminal 100 to the system. Is transmitted to the side server 30.

  When receiving that any of the menu items has been selected, the system-side server 30 performs processing corresponding to the reception. Specifically, when the selection of the first menu item 171a of “notify again after one hour” is received, the time-measurement process is performed after the reception, and when the time measured reaches one hour, the system-side server 30 Transmits an e-mail to the operator terminal 100 to reconfirm the user status of the suspended user ID. In addition, when the notification of the selection of the second menu item 171b of “notification of tomorrow” is received, the system side server 30 reconfirms the user status of the suspended user ID on the next day of the reception date. Is sent to the operator terminal 100. Further, when receiving the selection of the third menu item 171c “notify again when the level changes”, the system-side server 30 determines whether or not the watching status level has changed in the user status of the suspended user ID. When a change in the watching situation level is detected, an e-mail to reconfirm the user situation of the suspended user ID is transmitted to the operator terminal 100. Note that the processing when the selection of the fourth menu item 171d “not to notify again” is received is the same as when the hold button is selected on the watch list screen 50 of FIG.

  Thus, in the case of using the modification shown in FIG. 28A, when the first to third menu items 171a to 171c are selected, a re-notification e-mail arrives at the operator terminal 100. After that, there is an advantage that it is possible to prevent an unexpected situation where the operator forgets to respond.

  FIG. 28B shows a modification of FIG. 12B when the “Done” button is operated on the watch list screen 50 of FIG. 11. In the user information column 175, a “Correspondence: Takeda” button is displayed. 175a and a selectable “delete” button 175b on the right side. The operator name “Takeda” in the “Corresponding: Takeda” button 175a is stored in the operator DB 34 in FIG. 7 in the same manner as the “Corresponding: Takeda” button 52c ′ in FIG. It is extracted from the stored operator name. When the “delete” button 175 b is selected and operated by the operator, the fact that the “delete” button 175 b is operated is transmitted from the operator terminal 100 to the system-side server 30. When the system-side server 30 receives a notification of the operation of the “delete” button 175b, the system-side server 30 generates watch list information in which the user information column 175 related to the “delete” button 175b is deleted and transmits it to the operator terminal 100.

  Upon receiving such watch list information, the operator terminal 100 generates a watch list screen using the received watch list information and displays it on the display 100j. In the watch list screen displayed in this way, one line of the user information column 175 provided with the “delete” button 175b disappears. As a result, the operator does not see the user situation that has already been dealt with, and by not presenting information that is no longer necessary for confirmation, the operator's user situation can be reduced by reducing the amount of information to be confirmed. The burden on confirmation can be reduced. In addition, as a method different from the provision of the “delete” button 175 described above, the user information column that has been automatically handled under the control of the system-side server 30 after a certain time has elapsed since it has already been handled. A line may be erased.

  FIG. 29A is a modified example related to FIG. 12A, and is expanded and displayed when the selectable “in response: Takeda” button 180a provided in the user information column 180 is selected. The cooperation menu 181 is shown. This cooperation menu 181 is used when the corresponding work of the user who is being handled is changed by designating another operator, or when other operators who change the supported work are recruited. The cooperation menu 181 includes a recruitment column 181f for recruiting in addition to the operator columns 181a to 181e in which assignable operator names are arranged.

  The names arranged in the respective operator fields 181a to 181e are extracted from the names of operators who are in charge of the same group in charge in the operators stored in the operator DB 34 of FIG. Is embedded, and when any one of the operator columns 181a to 181e is selected, an email is transmitted to the email address embedded in the selected operator column. It is like that. In the transmitted e-mail, a user ID, a user situation, and the like are written as user information related to the user information column 180. In addition, after the e-mail transmission, the cooperation menu 181 is closed and a “in response” button is displayed. The “in response” button includes the name of the operator who newly corresponds. For example, when the operator changes from “Takeda” to “Ogura”, the button notation is “Corresponding: Kokura” button 180b.

  In such a button change, when any one of the operator fields 181a to 181e is selected, the name of the operator arranged in the selected field is transmitted from the operator terminal 100 to the system-side server 30. It will be. Upon receiving the operator's name, the system-side server 30 generates watch list information of the contents with the received name added to the “in response” button, and transmits it to the operator terminal 100. The operator terminal 100 generates a watch list screen using the received watch list information and displays the watch list screen on the display 100j, thereby displaying a “Now working” button with a new operator name.

  In addition, the email address of each registered operator is embedded in the recruitment column 181f of the cooperation menu 181. When the recruitment column 181f is selected, a user who recruits correspondence to those email addresses. An e-mail describing the user information (user ID, user status, etc.) related to the information column 180 is transmitted. After the selection of the recruitment column 181f, the notation of the button is changed from “responding: Takeda” to “recruitment of responder” 180c through the same processing as when each of the operator columns 181a to 181e described above is selected. Will be.

  FIG. 29B shows a modified example of the watch list screen in which the situation (contact information) related to cooperation can be transmitted to other operators in preparation for the case where cooperation between operators is performed. In the example, a “contact” item is newly provided to the right of the “corresponding operation” item in the user information column 182, and a “note rub” button, which is an example of a contact notification operation unit, is added to the “contact” item. 182a is selectably arranged, and a “contact” button 183a as an example of a contact display operation unit is selectably arranged in the item “contact” in the user information column 183 of another user. The “memo rub” button 182a corresponds to a contact notification button for accepting an operation for notifying a text (contact text that is an example of contact information) that can be displayed on another operator terminal or the like. When the "" button 182a is selected, the text editing function linked to the watch list screen is activated, a text editing window is newly displayed, and a desired text (sentence) is created (generated) as contact information. The created text is transmitted from the operator terminal 100 to the system-side server 30 and is recorded in the system-side server 30 in association with the user ID associated with the user information field 182 provided with the “rubbing memo” button 182a. (Specifically, it corresponds to the user ID in the “Remarks” item of the daily answer DB 35a shown in FIG. 8) The vignetting the column, text that has been transmitted is stored). The “write note” button 182a is generated when button information, which is an example of operation unit information, is included in the watch list screen. In addition to the text editing function as described above, the method for generating the notification information to be notified is prepared in advance by preparing a plurality of contact text templates corresponding to various assumed communication items. It is also possible to generate contact information by the operator selecting a sentence model that matches the situation. Furthermore, pictographs, icons, images, video, audio, etc. can be used for the contact information in addition to text.

  Further, when generating the watch list information, the system side server 30 determines whether text (contact information such as sentences) is stored in the item “remarks” of the daily answer DB 35a shown in FIG. When it is determined that it is stored, a “with memo” button (for example, FIG. 29B) that is an example of a contact display operation unit that links stored text (contact information to be notified such as sentences). The watch list information including the button information corresponding to the operation unit information for displaying the “with memo” button 183a) shown in FIG. The operator terminal 100 that has received the watch list information including such button information generates a watch list screen on which the selectable “with memo” button 183a is arranged and displays it on the display 100j using the watch list information. . The “with memo” button 183a corresponds to a sentence display button capable of accepting an operation for displaying the notified sentence (contact information). When the “with memo” button 183a is selected, a list of watching is performed. The text display function linked to the screen is activated, a new memo window 184 as shown in FIG. 29C is displayed, and the operator can confirm the text linked to the “with memo” button 183a. That is, the text (contact text) included in the memo window 184 is associated with the user ID in the user information column 183 in which the “with memo” button 183a is arranged, and “remarks” in the daily answer DB 35a shown in FIG. Sentence information that corresponds to the text stored in the item, is read from the daily answer DB 35a when the watch list information is generated by the system-side server 30, and is linked to the button information corresponding to the “with memo” button 183a Is included in the watch list information, and is displayed when the above-described text display function is activated. Note that it is also possible to create a sentence using other software such as an editor without using the above-mentioned “note rub” button 182a and store it in the “remarks” item of the daily answer DB 35a. It is also possible to display information (sentences, etc.) stored in the “Remarks” item of the daily answer DB 35a by using other browsing display software without using the “memo” button 133a. is there.

  On the other hand, in order to make a specification for leaving a memo directly between operators, as shown in FIG. 29 (d), a “Mail to other operator” button 185 is provided in the contact column so that the button 185 can be selected. When is selected, it is preferable that the mailer software is activated so that mail can be transmitted to a desired operator.

  FIG. 30 shows a watch list screen 190 of a modified example of the watch list screen 50 of FIG. 11. The watch list screen 190 of this modified example further increases the disclosure range of personal information compared to the watch list screen 50 of FIG. In particular, the information arranged in the item “corresponding means” on the watching list screen 50 is omitted. Even in such a form of the watch list screen 190, in the actual handling work, the operator places a “Request” button, a “Call” button, a “Mail” button, etc. arranged in the “Corresponding operation” item. Since it is possible to contact a predetermined contact point simply by operating the contact operation unit, there is no problem in actual handling work. In order to further reduce the disclosure of personal information, it is possible to omit the user name written in the user ID item. In this way, the system-side server 30 can receive information from the service-side server 70. Since there is no need to acquire information, a smoother process flow can be realized.

  And the watch list screen that excludes such personal information is suitable when the watch service operating company does not hire operators directly but constructs a watch system by entrusting the operator's work to an outside contractor. It becomes. In this way, when entrusting the operator work to an outside contractor, each operator who actually performs the watch work corresponds to an external person from the watch service operating company, so each user is assigned to such an external person. Since it is not preferable to disclose personal information, a watch list screen in which all personal information is excluded is useful in this respect.

  On the other hand, in the television device 10 as the watching device, the question screen 21 shown in FIG. 3A is displayed to ask the user's situation and to notify the system side server 30 of “scheduled going out” or the like. However, in addition to a future plan of “going out”, a selection field (button) “going out” is provided on any screen displayed on the television device 10 so as to cope with a sudden outing, etc. Thus, when the user actually goes out, it may be possible to set the state of going out.

  FIG. 31A shows a modified local government top screen 191, which is based on the local government top screen 23 of FIG. 4A and newly provides a seventh selection field 191 h “going out” at the right corner of the screen. (The other selection columns 191a to 191g are the same as the selection columns 23a to 23g shown in FIG. 4A). When the seventh selection field 191h corresponding to “going out” is selected by the user, “outing” is transmitted from the television apparatus 10 to the system side server 30 together with the user ID. When the “outing” message is transmitted to the system-side server 30 in this way, the system-side server 30 stores the “outing” message in the response DB 35 in association with the user ID. In the “outing” item in the daily answer DB 35a shown in FIG. 8, information indicating the outing setting “outing setting: November 11, 16:35” is received in the column corresponding to the received user ID. It will be stored along with the date and time.

  In FIG. 31B, when the seventh selection field 191h corresponding to “going out” is selected on the local government top screen 191 of FIG. 31A, the television device 10 is displayed instead of the local government top screen 191. An outing setting completion screen 192 is shown. The outing setting completion screen 192 indicates that the user has completed the outing setting, and how to cancel the outing setting (the TV device 10 is turned off and then turned off, the outing setting is released. ) Is included. By displaying such an outing setting completion screen 192, it is possible to reliably notify the user that the outing setting has been completed, and it is also possible to provide a user-friendly watching service by informing the user how to cancel the outing setting.

  In addition, when the user performs an operation of turning on the power of the television apparatus 10 in the power-off state in the state where the outing is set, the television apparatus 10 indicates that “outing is released” together with the user ID and the system side. Send to server 30. When the system-side server 30 receives the message “going out”, the system server 30 changes the “going out” stored in the answer DB 35 to “going out”, and more specifically, as shown in FIG. In the item of “outing” in the daily answer DB 35a, the information indicating “outing cancellation: November 11, 18:30” in the column corresponding to the received user ID is described above together with the reception date and time. The information indicating the outing setting is overwritten and stored. By performing such processing on the answer DB 35, the system-side server 30 can remotely know whether the user is going out or returned from going out by referring to the answer DB 35.

  In addition, the seventh selection field 191h corresponding to “going out” (selection button corresponding to “going out”) shown in FIG. 31A can be provided on other screens in addition to the local government top screen 191. For example, the remote controller 19 may be provided at the right corner of the question screen 21 shown in FIG. 3A or the right corner of the answer screen 22 shown in FIG. The display may be selectable according to the operation. As described above, the selection button corresponding to “going out” can be displayed on each screen, so that the user can easily go out even when the user hurries out.

  3A includes a first button 21a corresponding to “good”, a second button 21b corresponding to “normal”, and a third button 21c corresponding to “bad”, In the case other than the answer, the fourth button 21d corresponding to “I want to call” and the fifth button 21e corresponding to “Scheduled to go out” were included, but it is also possible to include buttons with other contents. is there.

  For example, in the question screen 193 of the modification shown in FIG. 32, in addition to the first to fifth buttons 193a to 193e (buttons equivalent to the first to fifth buttons 21a to 21e in the question screen 21 of FIG. 3A). Thus, a sixth button 193f corresponding to “contact other” is provided so as to be selectable. “Contact and others” does not correspond to the levels of “emergency”, “warning”, and “caution”, but has the meaning of wanting to contact the operator for a while. It is included in “No abnormality (normal level not applicable in case of emergency)”.

  FIG. 33A shows an inquiry screen 194 displayed on the television device 10 when the sixth button 193f corresponding to “contact other” is selected on the question screen 193 of FIG. The inquiry screen 194 includes a description (text) for inquiring whether or not help is necessary, and a first button 194a corresponding to “required in the morning” as an option indicating a plurality of answers to the inquiry, “required in the afternoon” And a third button 194c corresponding to “unnecessary”.

  FIG. 33B shows a response screen 195 displayed on the television device 10 when the first button 194 a corresponding to “Morning in the morning” is selected on the inquiry screen 194. When the first button 194a is selected, the television apparatus 10 transmits to the system side server 30 together with the user ID that “contact required, need help in the morning”, and the response shown in FIG. 33 (b). The screen 195 is displayed and the response content is presented to the user. Note that when the second button 194b of “necessary in the afternoon” on the inquiry screen 194 in FIG. 33A is selected, the television device 10 displays “contact” in the same manner as when the first button 194a is selected. The message “Need help in the morning” is transmitted to the system server 30 together with the user ID, and the response screen 195 in FIG. 33B is displayed. In addition, when the “unnecessary” third button 194 c on the inquiry screen 194 is selected, the television apparatus 10 transmits a message “help is not necessary” to the system side server 30 together with the user ID, If there is anything, please contact me. ”A response screen (not shown) containing the description (text) will be displayed.

  The content transmitted to the system-side server 30 in response to selection of any of the buttons 194a to 194c on the inquiry screen 194 in FIG. 33A is stored in the answer DB 35, specifically. Is an item of “transmission contents” in the daily answer DB 35a shown in FIG. 8, and is stored in the column corresponding to the received user ID together with the received date and time. Therefore, when the inquiry screen 194 as shown in FIG. 33A is used, the contents selected on the inquiry screen 194 can be reflected on the watching summary screen displayed on the operator terminal.

  In FIG. 34, one of the users belonging to group A selects the first button 194a corresponding to “must be in the morning” on the inquiry screen 194, and one of the users belonging to group B The watching overview screen 196 displayed on the screen of the operator terminal in the situation where the second button 194b “necessary in the afternoon” is selected is shown. The watch overview screen 196 indicates that there is one user in group A who wants to help in the morning in one individual information column 197, and he wants help in the afternoon in another individual information column 198. This indicates that there is one user in the group B who needs to be contacted. Therefore, by presenting the inquiry screen 194 as shown in FIG. 34 to the operator, it does not fall under the emergency level, but the number of users who want to respond to the operator (contact by telephone etc.) can be easily grasped. Thus, a more detailed watching service can be provided, and the operator can quickly grasp the total number of users required for the response.

  Further, as a modification of the processing in the system-side server 30, when generating the watch list information related to the watch list screen 50 in FIG. Although the processing is performed by the server 30, this processing can be performed by the service-side server 70. In this case, when the system-side server 30 requests personal information corresponding to the user ID at the stage of S14 in the first flowchart shown in FIG. 17, the monitoring status level for each user ID (emergency, warning, caution, abnormality) Any of “none” is also transmitted to the service-side server 70. When the service-side server 70 receives the watching status level for each transmitted user ID, the service-side server 30 extracts only the information in the disclosure range permitted according to the received watching status level, and the system-side server 30 as personal information to be disclosed. Send to. Therefore, since the information transmitted from the service-side server 70 includes only information that can be disclosed when the system-side server 30 generates the monitoring list information, the disclosure range is set according to the monitoring status level. The determination process becomes unnecessary, and the processing load on the system-side server 30 can be reduced. In this case, in the service side server 70, the range of personal information that can be disclosed is set in advance according to the watching situation level, and the setting contents for each watching situation level are set in the system side server 30 described above. It can be considered to be equivalent to the contents described.

  Furthermore, as a modified example of the processing in the system-side server 30, based on the individual condition contents set in the “level determination condition” item in the user-related DB 33 shown in FIG. In addition to determining each level such as “emergency”, “warning”, and “caution”, it is also possible to perform level determination based on level determination conditions common to all users. As an example of a condition in this case, “72 hours power off” of the television device 10 is set for the “emergency” level, and “36 hours power off” of the television device 10 is set for the “warning” level. Such a condition content is set in the user related DB 33 as a level determination condition common to all users.

  In addition, about the user relation DB33, the content set as correspondence information may not be set individually for each user, but may be set to content common to all users. For example, as a response information when the level of “Emergency” is met, “Call a predetermined emergency contact (specified by the user)” is set, and as a response information when the level of “Warning” is met, “ It is conceivable to set “phone call to the person (user)”. As described above, if at least one of the level determination condition or the correspondence information in the user-related DB 33 is set to the same common content, it is possible to reduce the burden on the setting of the condition and the like by the user, and the level of the system server 30 Since it is not necessary to perform the process related to the determination for each user, the processing load can be reduced, and further, the operator's response work can be simplified, and the burden on the watching side can be reduced.

  Further, as the operator terminal, a terminal that does not have a telephone function can be assumed in addition to the telephone function as shown in FIG. 16, and in such a case, the watch list screen 50 shown in FIG. Even if the “Call” button is selected, it becomes impossible to make a call. For this reason, when using an operator terminal that does not have a telephone function, instead of the “Call” button, provide an “End Telephone” button and call “XX-XXX”. Please press the "End Phone" button. ”Etc., and show them on a series of screens. For an operator terminal that does not have such a telephone function, the operation of the “telephone end” button is regarded as the operation of the “call” button. It is determined that the process in the step S30 in the flowchart is YES. It should be noted that the “request” button, the “call” button, the contact operation unit related to the “email” button, and the hold operation unit related to the “hold” button that are arranged on each screen such as the watch list screen of the various forms described above. The completion operation unit related to the “Done” button, the contact notification operation unit related to the “Make a note” button, and the contact display operation unit related to the “Memo” button are not limited to button forms, respectively. As long as the display object can accept an operation from an operator or the like, various display forms can be applied. For example, an icon, an image, a character, or the like can be used.

  FIG. 35 is a sixth flowchart showing a series of processing procedures of the watching display information generating method in the watching system according to the second embodiment of the present invention. The monitoring system of the second embodiment is characterized in that the display of the watching summary screen 40 described in the first embodiment is omitted, and the watching list screen 50 is displayed immediately in response to a login operation. . Such a second embodiment is suitable when the number of registered users is small, and the number of users is small even if the number of users corresponding to each watching situation level is not shown as in the watching summary screen 40. Therefore, the system processing is simplified with emphasis on the fact that the operator can grasp the number of users to some extent also on the watch list screen 50. In the second embodiment, since the hardware configuration is the same as that of the first embodiment, the same reference numerals as those of the first embodiment are used in the following description.

  The sixth flowchart shows the processing procedure between the system side server 30 and the operator terminal 100, and the first processing range in the system side server 30 is the same as that up to the S8: YES stage in the first flowchart of FIG. The first processing range in the operator terminal 100 is also the same as that up to the stage of S6 in the first flowchart, whereby the same login process as in the first embodiment is performed in the second embodiment. .

  Further, the processing at each stage of S60, S61, S62, and S63 in the system side server 30 is the same as the processing at each stage of S14, S15, S20, and S21 in the first and second flowcharts. 30 transmits the generated watch list information to the operator terminal 100. Then, the processing at the step S64 in the operator terminal 100 is the same as the processing at the step S22 in the second flowchart of FIG. 18, whereby the operator terminal 100 is displayed on the display 100j when the login operation is completed, as shown in FIG. A watch list screen 50 is displayed.

  The subsequent processes in the sixth flowchart are the same as those in the second flowchart, and “the process relating to each button operation” in the sixth flowchart and the processes in the respective steps of S65 to S70 are described in Corresponds to the process at each stage of S23 to S28. Also in the second embodiment, various modifications related to the watch list screen 50 described in the first embodiment can be applied.

  36A and 36B show watching screens 210 and 220 in the watching system according to the third embodiment of the present invention. In the third embodiment, when the watching status level of a person (user) to be watched falls under an emergency level such as “emergency”, “warning”, or “caution”, the user falls into each of the above levels. This is for generating a watching screen for notifying that it is applicable. 36 (a) and 36 (b) show a smartphone type operator terminal 200, it is of course possible to use the operator terminal 100 of the personal computer described in the first embodiment. In addition, since the basic hardware configuration of the third embodiment is the same as that of the first embodiment, the same reference numerals as those of the first embodiment are used except for the operator terminal 200 in the following description.

  The seventh flowchart in FIG. 37 shows the processes (watch display information) in the system side server 30 and the operator terminal 200 for causing the operator terminal 200 to display the watch screens 210 and 220 as shown in FIGS. (Processing procedure of generation method). The system-side server 30 receives status information related to the user status from the user's monitoring device (for example, the television device 10), and determines the monitoring status level from the user status based on the received status information (S80). Note that the content of the processing in S80 is the same as that in the first embodiment, and the processing shown in S80 is performed individually for each monitoring device.

  Then, the system-side server 30 determines whether or not the determined watching status level matches any one of the levels of “emergency”, “warning”, and “caution” at the time of emergency requiring contact (S81). . If it is determined that the contact condition level is not met (S81: NO), the process returns to the step S80. On the other hand, if it is determined that any level is met (S81: YES), the system-side server 30 reaches the determined level. A request for personal information of the corresponding user ID is transmitted to the service-side server 70 (S82). The system server 30 receives and temporarily stores the personal information transmitted from the service-side server 70 in response to the request (S83), and uses the stored personal information to respond to each button. The watching information including the button information (operation unit information) is generated and transmitted to the operator terminal 200 (S84).

  At the stage of S83, the watch information generated by the system-side server 30 indicates that the user whose name (first and last name) corresponds to each level in an emergency (for example, 48 hours for Mr. Shiro Ide (who is watched)) Since the power is off, it corresponds to the “Emergency” level, the answer to Mr. Yamamoto's (only the surname) is “bad”, and it corresponds to the “Warning” level, etc. ) As well as instructions to contact the designated contact (for example, please call Mr. Sho Ide, please email Mr. Yamamoto), and the “telephone” button 210a or Each button corresponding to the “contact button” (corresponding to the contact operation unit) such as the “mail” button 220a, the “hold” buttons 210b and 220b (corresponding to the hold operation unit), and the “summary” buttons 210c and 220c. Down information (the operating unit information) is made to those that also includes.

  The “telephone” button 210a and the “mail” button 220a correspond to contact buttons capable of accepting an operation for contacting a contact designated by personal information. Therefore, the “telephone” button 210a or the “mail” button 220a. In the same manner as the “call” button or “mail” button shown in FIG. 11, it is possible to send a phone call or a standard sentence e-mail to a predetermined contact by simply performing a selection operation. The “hold” buttons 210b and 220b are also similar to the “hold” button shown in FIG. 11, and the “outline” buttons 210c and 220c are the same as the “outline” button 50a shown in FIG. It is.

  When the system-side server 30 transmits the watch information in the step S84 in the seventh flowchart of FIG. 37, the personal information temporarily stored is deleted so that no personal information remains (S85). . On the other hand, when the operator terminal 200 receives the watch information transmitted from the system-side server 30 (S86), using the watch information received, the “telephone” button 210a, “hold”, as shown in FIG. "Button 210b and" summary "button 210c arranged below, or" mail "button 220a," hold "button 220b and" summary "button 220c as shown in FIG. The arranged watching screen 220 is generated and displayed on the display 200j (S87).

  Therefore, in the third embodiment, even if the operator does not perform a login operation in particular, when a person to be watched falls under an emergency level such as “emergency”, “warning”, or “caution”, automatically, Since it is displayed on the operator terminal 200 that it corresponds to the emergency level in the watching situation level, the watching situation level of the watched person can be grasped in a timely manner. In addition, even when the corresponding work is performed according to the grasped watching situation level, it is only necessary to select the “telephone” button 210a and the “mail” button 220a, so that the communication work can be surely and easily performed. Furthermore, since the “hold” buttons 210b and 220b are also arranged, it is possible to temporarily put the correspondence in the hold state as in the case of the watch list screen 50 of FIG.

  In addition, when it is desired to check the overview of each user in charge, if the operation of selecting the “Summary” button 210c, 220c is performed, the display on the display 200j of the operator terminal 200 is, for example, the watch shown in FIG. Since the screen is switched to the overview screen 150, it is possible to smoothly check the status of a plurality of users.

  The processing content of the third embodiment described above can be used alone for the watching service (watching system), but may be used in combination with the first embodiment or the second embodiment described above. In this way, it is possible to check the user status by the notification from the system side server 30 and also to check by login operation, so the monitoring service is provided with a more diverse check system. become able to.

  The watching screens 230 and 240 shown in FIGS. 38 (a) and 38 (b) are modifications of the watching screens 210 and 220 shown in FIGS. 36 (a) and 36 (b), and the watching screens shown in FIGS. The content is obtained by excluding personal information from 210 and 220. Since the watching screens 230 and 240 shown in FIGS. 38 (a) and 38 (b) do not include personal information, as described in the watching list screen 190 in FIG. In addition, it is useful in that personal information is not disclosed.

  The present invention is preferably used for the fact that an operator who performs a watching job can grasp at a glance the number of users corresponding to each level in the watching situation level and can consider the disclosure of personal information of the user. Is possible.

5 watching system 10 watching device (television device)
30 System server 33 User-related DB
34 Operator DB
35 Answer DB
40 Watch Overview Screen 50 Watch List Screen 70 Service Server 73 User DB
100, 200 Operator terminal 210, 220 Watch screen

Claims (14)

In a monitoring system comprising a system-side device that receives power-on or off information of an external monitoring device, and an operator terminal as status information related to the user status from an external monitoring device that monitors the user to be monitored,
The system side device is:
Means for determining the watching situation level from the user situation according to the power on or off duration based on the received power on or off information;
A means for generating watching summary information based on the received power on / off information and the determined watching situation level;
Means for transmitting the generated overview information to the operator terminal, and
The operator terminal is
When receiving the watch overview information transmitted from the system side device, comprising means for displaying a watch summary screen according to the received watch summary information,
The system side device is:
The power on / off information is received from each of a plurality of monitoring devices,
As the watching summary information, generating the watching summary information including information indicating the number of users for each watching situation level determined from the user situation according to the power on or off duration based on each of the plurality of received power on or off information A monitoring system characterized by The system side device is:
A group to which a plurality of users to be watched belong respectively is stored in association with identification information related to the watch target,
As the watching summary information, watch according to claim 1 for generating a watch summary information includes the information indicating the number of users per situation level watch, and counted are shown to information group belonging user was as the number of users system. The system side device is:
The watching system according to claim 2, wherein watching summary information for a specific group extracted from a plurality of groups is generated as the watching summary information. The system side device is:
The monitoring system according to claim 2, wherein the monitoring overview information is generated as the monitoring overview information, wherein the monitoring overview information in which each group is sequentially arranged under a predetermined condition. The system side device is:
A group to which a plurality of users to be watched belong respectively is stored in association with identification information related to the watch target,
The monitoring system according to claim 1, wherein the monitoring summary information is generated by switching information indicating the number of users for each watching status level in units of the group as the monitoring summary information. The system side device is:
In correspondence with the identification information, correspondence information indicating how to deal with each watching situation level is stored,
As the watching overview information, claim wherein every watching situation level, for generating the identification information according to the watching target corresponds to the situation level watch, and watch summary information including correspondence information for the identification information watching depending on what The monitoring system according to any one of claims 2 to 5. The system side device is:
The watching system according to any one of claims 1 to 6, wherein watching summary information for a specific number of users is generated as the watching summary information. The system side device is:
The watching system according to any one of claims 1 to 6, wherein the watching summary information is generated as the watching summary information, wherein the number of users is arranged in ascending order or descending order. The system side device is:
The watching system according to any one of claims 1 to 8, wherein the watching summary information for a specific watching situation level extracted from a plurality of watching situation levels is generated as the watching summary information. The system side device is:
The monitoring system according to any one of claims 1 to 8, wherein the monitoring overview information is generated as the monitoring overview information, wherein the monitoring overview level is arranged in order of level of high or low level of emergency. A service-side device that stores personal information related to the user to be watched over,
The system side device is:
Means for receiving personal information from the service side device;
The watching system according to any one of claims 1 to 10, wherein the watching summary information is generated as the watching summary information including personal information in which a range disclosed according to the watching situation level is different. The system side device provided with a receiving step for receiving the power on / off information of the external monitoring device as the status information related to the user status from the external monitoring device that monitors the user to be monitored is displayed on the external operator terminal In the watching display information generation method for generating information related to watching,
The system side device is:
A determination step of determining a watching situation level from a user situation according to a power on or off duration based on the received power on or off information;
Based on the received power-on / off information and the determined watching situation level, a generation step for generating watching summary information;
A transmission step for transmitting the generated monitoring overview information to an external operator terminal, and
In the reception step, power on or off information is received from each of the plurality of monitoring devices,
In the generation step, watching summary information including information indicating the number of users for each watching situation level determined from the user situation corresponding to the power on or off duration based on each of the plurality of received power on or off information is generated. A watch display information generation method characterized by this. Information related to watching to be displayed on an external operator terminal with means for receiving power on / off information of the external watching device as status information related to the user status from an external watching device that watches the user to be watched In the system side device that generates
Means for determining the watching situation level from the user situation according to the power on or off duration based on the received power on or off information;
A means for generating watching summary information based on the received power on / off information and the determined watching situation level;
Means for transmitting the generated overview information to an external operator terminal,
The means for receiving is adapted to receive power on or off information from each of a plurality of monitoring devices,
The generating means generates watching summary information including information indicating the number of users for each watching situation level determined from the user situation corresponding to the power on or off duration based on each of the plurality of received power on or off information. A system-side apparatus characterized by being configured to do so. Displayed on the external operator terminal by performing processing to receive information on the power on or off of the external monitoring device by the computer device as status information related to the user status from the external monitoring device that monitors the user to be monitored In a computer program for enabling generation of information related to watching,
Said computer device,
Means for performing a process of determining a watching situation level from a user situation according to a power on or off duration based on the received power on or off information;
Based on the received power on / off information and the determined level of watching status, means for performing processing to generate watch summary information;
While functioning as a means for performing processing to transmit the generated overview information to an external operator terminal,
In the processing of the received Yes so as to receive the power on or off information from each of a plurality of the watching device,
The means for performing the generation processing includes watching including information indicating the number of users for each watching situation level determined from the user situation according to the power on or off duration based on each of the plurality of received power on or off information. A computer program characterized by generating summary information.

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