JP4321209B2 - Relocation management support system, relocation management support method, relocation management support program - Google Patents

Description

  The present invention relates to a moving management support system, a moving management support method, and a moving management support program for managing an address of customer information.

  Conventionally, postal items such as service subscription benefits, membership cards, credit cards, and direct mail have been mailed to service subscribers. This mailing address is registered as customer information of the user with the service provider when the user subscribes to the service. The service provider mails various mail items based on the address of the customer information. Here, the user's address may be changed to an address different from that at the time of service subscription due to moving or the like. When mail is mailed when the address is changed, the service provider can deliver the mail to the user without actually knowing the address of the new address by having the address transferred to the new address.

  However, for example, if a credit card or the like is transferred and mailed, the credit card may be used before the user's exact address is grasped, and the service may not be provided smoothly. is there. Therefore, there is a desire to accurately grasp the user's address.

Conventionally, there has been proposed a system for mailing mail such as direct mail when the user's address can be accurately grasped (see, for example, Patent Document 1).
JP 2002-183212 A

  However, in the above-mentioned Patent Document 1, it is a system that mails mail when there is no deficiency in the user's address. In particular, for deficiencies in the address, the address registered in the database is the user's actual current address. It is not for managing whether or not they match, but for managing whether or not the address of the user to be registered has been correctly entered into the database. Therefore, Patent Document 1 does not manage whether the address registered in the database matches the current address of the user.

  The present invention has been made in view of such circumstances, and provides a moving management support system, a moving management support method, and a moving management support program capable of managing whether or not a user's address matches the current address. The purpose is to do.

  The invention described in claim 1 is a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information, and the customer stored in the customer information storage unit When the first mail piece creation section that prints information and customer identification information and creates postal items that do not require transfer, and the mail piece printed by the first mail piece creation section is returned after being mailed A first reading unit for reading customer identification information printed on the returned mail, and a second mail generating unit for generating mail for transfer to the customer corresponding to the returned mail A second reading unit that reads customer identification information printed on the returned mail when the mail created by the second mail creating unit is returned after being mailed; Read by the reading part A status indicating address deficiency is set in the customer information of the customer identification information, a status indicating moving is set in the customer information of the customer identification information read only by the first reading unit, and the first and second And a status setting unit that sets a status indicating no abnormality in the customer information that has not been read by both of the reading units.

  Further, the present invention is a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information, and prints the customer information stored in the customer information storage unit First mail creation unit that prints on a medium and stores customer identification information on a recording medium, and creates a transfer-free mail attached to the recording medium, and the first mail creation unit A first reading unit that reads customer identification information from a recording medium attached to the returned mail piece when the mail piece created by is returned after being mailed, and corresponds to the returned mail piece A second mail piece creation unit for creating a postal matter to be transferred to the customer; and when the mail piece created by the second mail piece creation unit is returned after being mailed, printing A second reading unit for reading the received customer identification information, and a status indicating address deficiency in the customer information of the customer identification information read by the second reading unit, and being read only by the first reading unit A status setting unit that sets a status indicating relocation in the customer information of the customer identification information, and sets a status indicating no abnormality in the customer information that has not been read in both the first and second reading units. It is characterized by that.

Further, the present invention is a moving management support method executed by a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information . A first mail creation unit prints customer information and customer identification information stored in the customer information storage unit to create a postal object that does not require transfer , and the first reading unit of the moving management support system includes: The customer identification information printed on the returned mail is read when the transfer-free mail created by the first mail creation unit is returned after being mailed . The second postal matter creation unit creates a postal matter that needs to be transferred to the customer corresponding to the returned postal matter, and the second reading unit of the relocation management support system uses the second postal matter creation unit. By Reads the customer identification information printed on the bounced mail piece if the mailpiece forwarding requirements created is returned after being mailed, the status setting unit of the relocation management support system, postal said transfer main A status indicating an incomplete address is set in the customer information of the customer identification information read from the article, a status indicating moving is set in the customer information of the customer identification information read only by the postal mail that is not required to be transferred, and the transfer required A status indicating that there is no abnormality is set in the customer information that has not been read in both the mail and the mail that does not need to be transferred.

Further, the present invention is a moving management support method executed by a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information . The first mail creation unit prints customer information stored in the customer information storage unit on a print medium and stores customer identification information on the recording medium, and the recording medium is attached to the print medium. A mail is created, and the first reading unit of the moving management support system returns the mail when the transfer-free mail created by the first mail creating unit is returned after being mailed. It reads the customer identification information from the recording medium attached to the mail item, the second mailpiece creation unit of the relocation management support system, transfer needed for the customer corresponding to the the returned mailpieces Create a mail item, a second reading portion of the moving management support system, postal transfer requirements created by the second mailpiece creation unit is the back when it is returned after being mailed The customer identification information printed on the mail piece is read, and the status setting unit of the moving management support system sets a status indicating an inadequate address in the customer information of the customer identification information read from the postal matter requiring transfer, and the transfer Set a status indicating the move in the customer information of customer identification information read only by unnecessary mail, and make sure that there is no abnormality in the customer information that was not read by both the mail required for transfer and the mail not required for transfer It is characterized by setting a status to be shown.

  Further, the present invention is a moving management support program for use in a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information. Printing the stored customer information and customer identification information to create a mail piece that does not need to be transferred; and when the created mail piece that does not need to be transferred is returned after being mailed, the mail that has been returned Reading the customer identification information printed on the mail, creating a forwarding mail for the customer corresponding to the returned mail, and returning the mail after the forwarding mail is created. If the customer identification information printed on the returned mail is read, and the customer information of the customer identification information read from the postal mail required for transfer indicates a state indicating an incomplete address. Set the status indicating the move in the customer information of the customer identification information read only by the mail that does not need to be transferred, and it is not read by both the mail that needs to be transferred and the mail that does not need to be transferred Setting a status indicating no abnormality in the customer information, and causing the computer to execute.

  Further, the present invention is a moving management support program for use in a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information. Printing stored customer information on a print medium and storing customer identification information on a recording medium, creating a transfer-free mail piece attached to the print medium; and A step of reading customer identification information from a recording medium attached to the returned mail when the mail is returned after being mailed, and a step of creating mail for transfer to a customer corresponding to the returned mail Reading the customer identification information printed on the returned mail when the forward mail is returned after being mailed; Set a status indicating an inadequate address in the customer information of customer identification information read from the postal matter required for transfer, set a status indicating move in the customer information of the customer identification information read only by the postal matter not required for transfer, And causing the computer to execute a step of setting a status indicating that there is no abnormality in the customer information that has not been read in both the postal matter requiring transfer and the postal matter not requiring transfer.

As described above, according to the present invention, the customer information and the customer identification information are printed, the mail that does not need to be transferred is created and mailed, and the customer printed on the mail that is returned when the mail is returned. Read the identification information, create a postal mail for the customer corresponding to the returned mail piece, mail it, read the customer identification information printed on the returned mail piece when it is returned, Set the status indicating address deficiency in the customer information of customer identification information read from mail, set the status indicating move in the customer information of customer identification information read only by mail that does not need to be transferred, and mail that requires transfer A status indicating that there is no abnormality is set in customer information that has not been read in both postal items and postal items that do not require forwarding. Thereby, it is possible to grasp whether the address registered as customer information matches the customer's current address, whether the address has been moved, or whether the address is incomplete. In addition, it becomes easier to manage the address of customer information, the service can be started after grasping that the address is accurate, and the response of the notification of address change, temporary suspension of service, etc. can be efficiently performed It can be carried out.
Normally, it is not possible to grasp the situation of moving, address deficiency, etc. without using the delivery record mail. However, according to the present invention, even when the ordinary mail is used as the mail, the delivery record mail is not used. An environment similar to the environment used can be constructed.

  Hereinafter, a moving management support system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic block diagram showing a system configuration to which a moving management support system according to an embodiment of the present invention is applied. Here, a case will be described in which a service provider requests a mail creation / management company to create and send a mail based on customer information, and mails the mail created by the mail creation / management trader. The service provider here provides various services to service subscribers (users) and mails postal items such as service subscription benefits, membership cards, credit cards, and direct mails.

  In this figure, in the move management support system 1, a management terminal 2 and an inquiry terminal 3 are connected via a network such as the Internet or a dedicated line. The inquiry terminal 3 has a function of transmitting customer information input from the service provider to the moving management support system 1 and an inquiry function of inquiring whether or not the customer's address has moved or is defective. This inquiry terminal 3 is used by a service provider. The management terminal 2 has the inquiry function of the inquiry terminal 3 and is used by a mail creation / management company.

Next, in the relocation management support system 1, the customer information storage unit 10 stores customer information transmitted from the inquiry terminal 3. This customer information is information regarding users of subscribers of services provided by service providers.
FIG. 2 is a diagram illustrating an example of customer information. As shown in this figure, the customer information is information including a zip code, an address, a name, a telephone number, etc., and is stored in association with the customer identification information. In addition, the customer information includes status A (normal) indicating that the user's current address matches the address of the customer information, and status indicating that the user has moved to an address different from the address of the customer information. Status B (abnormal) and the status C (address deficiency) indicating that the address of the customer information is different from the current address and that it is not possible to grasp whether or not the user has moved is set. The customer information can be sorted based on instructions from the management terminal 2 and the inquiry terminal 3 so that customers set with the same status are arranged.

  The postal matter creation unit 20 prints customer information and customer identification information stored in the customer information storage unit 10 and creates postal items that do not require transfer. This mail is, for example, a postcard on which a bar code indicating a user's address, postal code, name, and customer identification information is printed. This customer identification information is represented and printed by, for example, a barcode, characters, alphanumeric characters, and the like. The postal matter that does not require transfer is created by printing the letters “transfer unnecessary” on the postal matter by the postal matter creation unit 20. The postal matter creation unit 20 corresponds to the first postal matter creation unit described above.

  The reading unit 30 reads customer identification information printed on the returned mail when the mail printed by the first printing unit 20 is returned after being mailed. This reading is performed optically. For example, a barcode reader or OCR (Optical Character Reader) is applied. The reading unit 30 corresponds to the first reading unit described above.

  The postal matter creation unit 40 creates postal matter for transfer to a customer corresponding to the postal matter created and mailed by the postal matter creation unit 20 and returned. The postal matter for transfer may be printed to rewrite “transfer unnecessary” in the postcard created by the postal preparation unit 20 to “transfer required”, or a new postcard for “transfer required” may be used. You may make it produce by printing. The postal matter for transfer is created by printing the letters “transfer necessary” on the postal matter by the postal preparation unit 40. The postal matter creation unit 40 corresponds to the above-described second postal matter creation unit.

  The reading unit 50 reads customer identification information printed on the returned mail when the mail printed by the mail creating unit 40 is returned after being mailed. The reading unit 50 corresponds to the above-described second reading unit.

  Based on the reading result of the reading unit 30, the reading result of the reading unit 50, and the information stored in the customer information storage unit 10, the status setting unit 60 adds the address to the customer information of the customer identification information read by the reading unit 50. An incomplete status is set, a status of moving is set in the customer information of the customer identification information read only by the reading unit 30, and no abnormal status is found in the customer information that has not been read by both the reading unit 30 and the reading unit 50 Is stored in the customer information storage unit 10.

Next, the operation of the system to which the relocation management support system 1 in the configuration of FIG. 1 is applied will be described with reference to FIGS. FIG. 3 is a flowchart for explaining the operation of the moving management support system 1, and FIG. 4 is a drawing for explaining an outline of the operation of the system to which the moving management support system 1 is applied.
First, the inquiry terminal 3 transmits customer information and customer identification information to the moving management support system 1 based on an instruction from the service provider (step S100 in FIG. 4). The move management support system 1 stores the customer information and customer identification information transmitted from the inquiry terminal 3 in the customer information storage unit 10 (step S101 in FIG. 4). The mail creation unit 20 reads customer information and customer identification information from the customer information storage unit 10 and prints a barcode indicating the zip code, address, name, and customer identification information included in the customer information on the postcard, and does not require forwarding. Is printed, and a postal matter that does not require transfer is created (step S1 in FIG. 3, step S102 in FIG. 4). The created postal matter is brought to the post office by a postal matter creation / management company and mailed (step S103 in FIG. 4). When the postal item is mailed and the address printed on the postal item matches the current address, the postal item is normally delivered to the user (step S104 in FIG. 4).

  On the other hand, if the address printed on the postal item does not match the current address, the postal item is “no transfer required” and is returned to the sender (service provider) (step S105 in FIG. 4). After the returned mail pieces are collected and delivered from the service provider to the mail piece creation / management company, the status setting section 60 monitors whether the customer identification information has been read by the reading section 30, If the customer identification information is not read within a preset time (for example, within 3 weeks) after the mail is mailed (step S2 in FIG. 3), the customer information corresponding to the customer to whom the mail is mailed , The status of the customer information storage unit 10 is set to “normal” (step S3 in FIG. 3).

On the other hand, when the customer identification information is read by the reading unit 30 within a preset time (step S106 in FIG. 4), the status setting unit 60 creates the mail for the read customer identification information. The creation unit 40 is instructed.
The mail creation unit 40 creates a “transfer required” mail for the customer read by the reading unit 30 based on an instruction from the status setting unit 60 (step S4 in FIG. 3, step S107 in FIG. 4). ). The created postal matter is brought to the post office by a postal matter creation / management company and mailed (step S108 in FIG. 4). Since the mail after being mailed is “transfer required”, the customer whose move-in notification is submitted to the post office is transferred and delivered to the address of the move-in notification (step S109 in FIG. 4).

  On the other hand, if it cannot be transferred due to the fact that the notification of moving is not submitted, it is returned to the sender (service provider) (step S110 in FIG. 4). Then, after the returned mail items are collected and delivered from the service provider to the mail item creating / managing company, the reading unit 50 reads a barcode serving as customer identification information printed on the returned mail items. (FIG. 4, step S111). The status setting unit 60 monitors whether or not the customer identification information is read by the reading unit 50, and within a preset time (for example, within three weeks) after the mail is mailed by the mail creation unit 40. If the customer identification information is not read (step S5 in FIG. 3), the status “moving” in the customer information storage unit 10 is set for the customer information corresponding to the customer to whom the mail is mailed (step S6 in FIG. 3). .

  On the other hand, when the customer identification information is read by the reading unit 50 within a preset time, the status setting unit 60 displays the status of the customer information storage unit 10 for the customer information corresponding to the read customer identification information. “Incomplete address” is set (step S7 in FIG. 3).

  In the embodiment described above, mail is sent without requiring transfer, so that if the current address and the destination match, the mail is delivered normally, and the relocation person is returned to the sender without being transferred to the relocation address. It becomes possible to extract customer information that may have moved, and to extract customer information that has an inadequate address. Also, by mailing the postal items with a transfer requirement, the relocation person will normally be delivered if there is no deficiency in the address that the post office knows. It is possible to make it easier to grasp the new address after the address change by notifying the postal matter that the address change notice is enclosed with the mail piece or the address change notice is submitted. In addition, when the mail is sent back by forwarding, it is possible to specify that the address of the customer information is inadequate so that the mail cannot be delivered.

  As described above, since any status among “normal”, “relocation”, and “address deficiency” is set in the customer identification, these statuses can be confirmed by the inquiry terminal 3 or the management terminal 2.

  As a result, it is possible to easily grasp whether the address of the customer information is an accurate address, whether it has moved, or if the address is incomplete. It is possible to receive or to temporarily suspend service provision.

  Even when a delivery record mail is used, there is a possibility that some users do not submit an address change notice to the service provider if an address change notice is inserted and sent by mail. In this case, if you send the delivery record mail with the card enclosed, the card service will be used without knowing the correct address, and if the address is unclear May be hindered. Therefore, it is particularly effective to use the above-described moving management support system when it is necessary to provide a service after the address is reliably grasped.

  In the above-described embodiment, an RFID tag reader is applied to the reading unit 30 and the reading unit 50, stored in a RFID (Radio Frequency Identification) tag as customer identification information, attached to a mail piece, and returned mail The RFID tag of the object may be read by the reading unit 30 and the reading unit 50 to acquire customer identification information.

  In the above-described embodiment, the case where the postal matter is a postcard has been described. However, a sealed letter may be used.

  In addition, the program for realizing the functions of the mail creation unit 20, the reading unit 30, the mail creation unit 40, the reading unit 50, and the status setting unit 60 in FIG. 1 is recorded on a computer-readable recording medium. The status of customer information may be managed by causing a computer system to read and execute a program recorded on a recording medium. Here, the “computer system” includes an OS and hardware such as peripheral devices.

Further, the “computer system” includes a homepage providing environment (or display environment) if a WWW system is used.
The “computer-readable recording medium” refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, and a CD-ROM, and a storage device such as a hard disk built in the computer system. Furthermore, the “computer-readable recording medium” dynamically holds a program for a short time like a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line. In this case, a volatile memory in a computer system serving as a server or a client in that case, and a program that holds a program for a certain period of time are also included. The program may be a program for realizing a part of the functions described above, and may be a program capable of realizing the functions described above in combination with a program already recorded in a computer system.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to this embodiment, and includes design and the like within a scope not departing from the gist of the present invention.

It is a schematic block diagram which shows the system configuration to which the moving management support system by one Embodiment of this invention is applied. It is drawing which shows an example of customer information. It is a flowchart for demonstrating operation | movement of the moving management support system 1. FIG. It is drawing for demonstrating the outline | summary of the operation | movement of the system to which the moving management support system 1 is applied.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Moving management support system 2 Management terminal 3 Inquiry terminal 10 Customer information storage part 20, 40 Mail creation part 30, 50 Reading part 60 Status setting part

Claims (6)

A move management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
Printing the customer information and customer identification information stored in the customer information storage unit, and creating a postal matter that does not need to be transferred;
A first reading unit that reads customer identification information printed on the returned mail when the mail printed by the first mail creating unit is returned after being mailed;
A second mail creation unit for creating a mail for transfer to a customer corresponding to the returned mail;
A second reading unit that reads customer identification information printed on the returned mail when the mail generated by the second mail generating unit is returned after being mailed;
A status indicating address deficiency is set in the customer information of the customer identification information read by the second reading unit, and a status indicating moving is set in the customer information of the customer identification information read only by the first reading unit. A status setting unit that sets a status indicating no abnormality in the customer information that has not been read by both the first and second reading units;
A moving management support system characterized by comprising: A move management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
First mail that prints customer information stored in the customer information storage unit on a print medium and stores customer identification information in a recording medium, and creates a postal mail that is attached to the print medium and does not require transfer. The product creation department,
A first reading unit that reads customer identification information from a recording medium attached to the returned postal matter when the postal matter created by the first postal creation unit is returned after being mailed;
A second mail creation unit for creating a mail for transfer to a customer corresponding to the returned mail;
A second reading unit that reads customer identification information printed on the returned mail when the mail generated by the second mail generating unit is returned after being mailed;
A status indicating address deficiency is set in the customer information of the customer identification information read by the second reading unit, and a status indicating moving is set in the customer information of the customer identification information read only by the first reading unit. A status setting unit that sets a status indicating no abnormality in the customer information that has not been read by both the first and second reading units;
A moving management support system characterized by comprising: A moving management support method executed by a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
The first mail creation unit of the relocation management support system,
Printing customer information and customer identification information stored in the customer information storage unit, creating a postal matter that does not require transfer,
The first reading unit of the relocation management support system,
Reading customer identification information printed on the returned mail when the transfer-free mail created by the first mail creation section is returned after being mailed;
A second mail creation unit of the relocation management support system;
Create a postal mail for the customer corresponding to the returned mail,
A second reading unit of the move management support system,
When the postal matter required for transfer created by the second postal matter creation unit is returned after being mailed, the customer identification information printed on the returned postal matter is read.
The status setting unit of the move management support system includes:
A status indicating incomplete address is set in the customer information of the customer identification information read from the postal matter required for transfer, and a status indicating moving is set in the customer information of the customer identification information read only by the postal matter not required for transfer. A status indicating that there is no abnormality is set in the customer information that has not been read in both the postal matter requiring forwarding and the postal matter requiring no forwarding. A moving management support method executed by a moving management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
The first mail creation unit of the relocation management support system,
Printing customer information stored in the customer information storage unit on a print medium and storing customer identification information on a recording medium, creating a transfer-free mail attached to the recording medium on the printing medium;
The first reading unit of the relocation management support system,
When customer-required postal matter created by the first postal matter creation unit is returned after being mailed, customer identification information is read from a recording medium attached to the returned postal matter,
A second mail creation unit of the relocation management support system;
Create a postal mail for the customer corresponding to the returned mail,
A second reading unit of the move management support system,
When the postal matter required for transfer created by the second postal matter creation unit is returned after being mailed, the customer identification information printed on the returned postal matter is read.
The status setting unit of the relocation management support system,
A status indicating incomplete address is set in the customer information of the customer identification information read from the postal matter required for transfer, and a status indicating moving is set in the customer information of the customer identification information read only by the postal matter not required for transfer. A status indicating that there is no abnormality is set in the customer information that has not been read in both the postal matter requiring forwarding and the postal matter requiring no forwarding. A move management support program used in a move management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
Printing customer information and customer identification information stored in the customer information storage unit, creating a postal matter that does not require transfer;
Reading the customer identification information printed on the returned mail when the created transfer-free mail is returned after being mailed;
Creating a postal transfer postal item for a customer corresponding to the returned postal item;
Reading the customer identification information printed on the returned mail when the created postal mail is returned after being mailed;
A status indicating incomplete address is set in the customer information of the customer identification information read from the postal matter required for transfer, and a status indicating moving is set in the customer information of the customer identification information read only by the postal matter not required for transfer. , Setting a status indicating no abnormality in customer information that has not been read in both the postal matter requiring forwarding and the postal matter not requiring forwarding;
Moving support support program to make computer execute. A move management support program used in a move management support system having a customer information storage unit that stores customer information including an address and a name in association with customer identification information,
Printing customer information stored in the customer information storage unit on a print medium and storing customer identification information in a recording medium, and creating a transfer-free postal item to which the recording medium is attached to the print medium;
Reading customer identification information from a recording medium attached to the returned mail when the transfer-free mail is returned after being mailed;
Creating a postal transfer postal item for a customer corresponding to the returned postal item;
Reading customer identification information printed on the returned mail piece when the forward mail piece is returned after being mailed;
A status indicating incomplete address is set in the customer information of the customer identification information read from the postal matter required for transfer, and a status indicating moving is set in the customer information of the customer identification information read only by the postal matter not required for transfer. And setting a status indicating that there is no abnormality in the customer information that has not been read in both the postal matter requiring transfer and the postal matter not requiring transfer, and a moving management support program for causing a computer to execute.

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