JP3533645B2

JP3533645B2 - Vehicle dispatch system

Info

Publication number: JP3533645B2
Application number: JP2000346650A
Authority: JP
Inventors: 創能登; 信之板垣; 広昌三岡; 康平栗崎
Original assignee: 株式会社田村電機製作所; 神奈中ハイヤー株式会社; 株式会社リオスコーポレーション
Priority date: 2000-11-14
Filing date: 2000-11-14
Publication date: 2004-05-31
Anticipated expiration: 2020-11-14
Also published as: JP2002150490A

Description

Detailed Description of the Invention

【０００１】[0001]

【発明の属する技術分野】本発明は、顧客の依頼に応じ
てタクシー等の営業用車両の配車を行う配車システムに
関するものである。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle allocation system for allocating a commercial vehicle such as a taxi in response to a request from a customer.

【０００２】[0002]

【従来の技術】従来、公衆電話機からタクシーの呼び出
しがあった場合、タクシー会社のオペレータは、配車に
必要となる顧客の氏名、呼び出し位置を呼び出しの都
度、顧客に尋ねる必要があった。また、タクシーの乗務
員は、顧客が乗車する際、顧客に目的地を尋ねる必要が
あった。2. Description of the Related Art Conventionally, when a taxi is called from a public telephone, an operator of a taxi company needs to ask the customer for the name and the calling position of the customer, which is necessary for dispatching. In addition, the taxi crew had to ask the customer for the destination when the customer got on the bus.

【０００３】[0003]

【発明が解決しようとする課題】従来の配車方法では、
タクシー会社のオペレータが電話をかけてきた顧客と会
話して顧客の氏名、呼び出し位置を確認するため、確認
に時間を要し、さらにタクシーの乗務員が顧客に目的地
を確認するため、再び時間を要するという問題点があっ
た。特に、地理に不案内な顧客や例えば泥酔していて会
話に支障を来すような顧客の場合には、確認に要する時
間が長くなり、場合によっては確認が不可能な場合も有
り得る。その結果、配車業務の効率（呼び出しの受付を
開始してからタクシーの乗務員へ配車を指示して、顧客
を乗せて目的地に到着するまでの効率）が悪化するとい
う問題点があり、顧客からの呼び出しが集中した場合、
オペレータによる確認時間の長時間化あるいは泥酔客に
対する目的地確認時間の長時間化は、受注損失につなが
るという問題点があった。本発明は、上記課題を解決す
るためになされたもので、公衆電話機等の端末装置から
配車を依頼する顧客について氏名と目的地の確認に要す
る時間を短縮し、配車業務の効率を向上させることがで
きる配車システムを提供することを目的とする。In the conventional vehicle allocation method,
It takes time for the operator of the taxi company to talk with the customer who is calling to confirm the customer's name and calling position, and the taxi crew will need time again to confirm the destination to the customer. There was a problem that it took. In particular, in the case of a customer who is unfamiliar with geography or a customer who is intoxicated and has trouble in conversation, the time required for confirmation becomes long, and in some cases, confirmation may not be possible. As a result, there is a problem that the efficiency of the vehicle dispatching work (the efficiency from the start of call acceptance until the taxi crew is instructed to dispatch the vehicle to the customer to reach the destination) is deteriorated. When the calls of
Prolonging the confirmation time by the operator or prolonging the confirmation time of the destination for a drunk guest has a problem of leading to a loss of orders. The present invention has been made to solve the above problems, and shortens the time required to confirm the name and the destination of a customer who requests a vehicle dispatch from a terminal device such as a public telephone, and improves the efficiency of vehicle dispatch work. It is an object of the present invention to provide a vehicle dispatching system capable of

【０００４】[0004]

【課題を解決するための手段】本発明の配車システム
は、営業用車両（６０）と、この営業用車両の運行管理
を行う配車センタ（３）と、この配車センタと通信回線
を介して接続される端末装置（１）と、顧客に対して発
行されたＩＣカード（１０）とを備え、前記ＩＣカード
は、顧客の識別情報と目的地の情報とを記録し、前記端
末装置は、配車を依頼する顧客の前記ＩＣカードから前
記識別情報と前記目的地の情報を読み出し、読み出した
情報を前記通信回線を介して前記配車センタに送信し、
前記配車センタは、前記ＩＣカードを所持する顧客の前
記識別情報に対応して個人情報を予め記憶し、前記識別
情報と前記目的地の情報を受信し、受信した前記識別情
報に対応する前記個人情報を前記記憶している情報から
検索して、前記通信回線を介して顧客から通知された呼
出位置に基づき、この呼出位置に配車可能な営業用車両
を選択し、この選択された営業用車両に少なくとも前記
個人情報と前記目的地の情報とを送信し、前記選択され
た営業用車両は、少なくとも受信した前記個人情報と前
記目的地の情報とを乗務員に対して表示するものであ
る。また、本発明の配車システムにおいて、前記ＩＣカ
ードは、顧客の個人情報と目的地の情報とを記録し、前
記端末装置は、配車を依頼する顧客の前記ＩＣカードか
ら前記個人情報と前記目的地の情報を読み出し、読み出
した情報を前記通信回線を介して前記配車センタに送信
し、前記配車センタは、前記個人情報と前記目的地の情
報を受信し、前記通信回線を介して顧客から通知された
呼出位置に基づき、この呼出位置に配車可能な営業用車
両を選択し、この選択された営業用車両に少なくとも前
記個人情報と前記目的地の情報とを送信するものであ
る。また、本発明の配車システムにおいて、前記ＩＣカ
ードは、顧客の識別情報を記録し、前記端末装置は、配
車を依頼する顧客の前記ＩＣカードから前記識別情報を
読み出し、読み出した情報を前記通信回線を介して前記
配車センタに送信し、前記配車センタは、前記ＩＣカー
ドを所持する顧客の前記識別情報に対応して個人情報と
目的地の情報とを予め記憶し、受信した前記識別情報に
対応する前記個人情報と前記目的地の情報を前記記憶し
ている情報から検索し、前記通信回線を介して顧客から
通知された呼出位置に基づき、この呼出位置に配車可能
な営業用車両を選択し、この選択された営業用車両に少
なくとも前記個人情報と前記目的地の情報とを送信する
ものである。また、本発明の配車システムにおいて、前
記ＩＣカードは、顧客の個人情報を記録し、前記端末装
置は、配車を依頼する顧客の前記ＩＣカードから前記個
人情報を読み出し、読み出した情報を前記通信回線を介
して前記配車センタに送信し、前記配車センタは、前記
ＩＣカードを所持する顧客の前記個人情報に対応して目
的地の情報を予め記憶し、受信した前記個人情報に対応
する前記目的地の情報を前記記憶している情報から検索
し、前記通信回線を介して顧客から通知された呼出位置
に基づき、この呼出位置に配車可能な営業用車両を選択
し、この選択された営業用車両に少なくとも前記個人情
報と前記目的地の情報とを送信するものである。A vehicle dispatch system of the present invention is a vehicle for business (60), a vehicle dispatch center (3) for managing the operation of the vehicle for business, and a connection to the vehicle dispatch center via a communication line. A terminal device (1) to be used and an IC card (10) issued to a customer, wherein the IC card records customer identification information and destination information, and the terminal device is a vehicle dispatcher. The identification information and the destination information are read from the IC card of the customer requesting the request, and the read information is transmitted to the vehicle dispatch center via the communication line,
The vehicle dispatch center stores personal information in advance corresponding to the identification information of the customer who owns the IC card, receives the identification information and the destination information, and receives the identification information and the individual corresponding to the received identification information. searching for information from the information that the storage, based on the calling position notified from the customer through the communication line, and select the distribution vehicle capable operating vehicle to the call position, for the selected operating At least the personal information and the destination information are transmitted to the vehicle, and the selected business vehicle displays at least the received personal information and the destination information to the crew. Also, in the vehicle dispatch system of the present invention, the IC card records the personal information of the customer and the information of the destination, and the terminal device uses the IC card of the customer requesting the vehicle to deliver the personal information and the destination. Information is read out, the read information is transmitted to the vehicle dispatch center via the communication line, the vehicle dispatch center receives the personal information and the destination information, and the customer is notified via the communication line. based on the call positions, select the distribution vehicle capable operating vehicle to the call position, and transmits the at least the personal information and the destination information to the selected operating a vehicle. Also, in the vehicle dispatch system of the present invention, the IC card records customer identification information, the terminal device reads the identification information from the IC card of a customer requesting vehicle dispatch, and the read information is used in the communication line. Via the vehicle to the vehicle dispatch center, and the vehicle dispatch center stores personal information and destination information in advance corresponding to the identification information of the customer who owns the IC card, and responds to the received identification information. the search personal information and the destination information from the information that the storage, based on the calling position notified from the customer through the communication line, select Commercial vehicle capable distribution car to the call position However, at least the personal information and the destination information are transmitted to the selected commercial vehicle. Further, in the vehicle dispatch system of the present invention, the IC card records the personal information of the customer, the terminal device reads the personal information from the IC card of the customer who requests the vehicle dispatch, and the read information is the communication line. Via the vehicle to the vehicle dispatch center, the vehicle dispatch center pre-stores destination information corresponding to the personal information of the customer who owns the IC card, and the destination corresponding to the received personal information. It retrieves the information from the information that the storage, based on the calling position notified from the customer through the communication line, and select the distribution vehicle capable operating vehicle to the call position, for operating this selected At least the personal information and the destination information are transmitted to the vehicle.

【０００５】また、本発明の配車システムの１構成例に
おいて、前記端末装置は、前記ＩＣカードからの情報読
み出しが可能なＩＣカード公衆電話機であり、前記ＩＣ
カードが所定の自動ダイヤルカードである場合、前記Ｉ
Ｃカードに予め記録された前記配車センタのフリーダイ
ヤル番号を読み出し自動ダイヤルして、前記配車センタ
との回線接続を行うものである。また、本発明の配車シ
ステムの１構成例は、前記端末装置と前記配車センタと
の間でやり取りされるディジタル信号の所定ビットを前
記個人情報、前記識別情報及び前記目的地の情報に割り
当てるビットスチール方式により、前記個人情報、前記
識別情報及び前記目的地の情報を前記端末装置から前記
配車センタに送信し、前記配車センタは、前記所定ビッ
トを複数ビット分収集して解析し、前記個人情報、前記
識別情報及び前記目的地の情報を取得するものである。In one configuration example of the vehicle dispatch system of the present invention, the terminal device reads information from the IC card.
An IC card public telephone that can be exposed
If the card is a predetermined automatic dialing card, the I
The toll-free number pre-recorded on the C card is read out and automatically dialed to establish a line connection with the vehicle dispatch center . Further, one configuration example of the vehicle allocation system of the present invention is a bit steal that allocates predetermined bits of a digital signal exchanged between the terminal device and the vehicle allocation center to the personal information, the identification information, and the destination information. According to the method, the personal information, the identification information, and the destination information are transmitted from the terminal device to the vehicle dispatch center, and the vehicle dispatch center receives the predetermined bit.
Multiple bits of data collected and analyzed,
The identification information and the information on the destination are acquired .

【０００６】また、本発明の配車システムの１構成例に
おいて、前記端末装置（１）は、前記ＩＣカードから情
報を読み出すリーダライタ部（１１）と、前記通信回線
を介して前記配車センタと通信を行う第１の通信部（１
２）と、前記リーダライタ部によって前記ＩＣカードか
ら読み出された情報を前記第１の通信部を介して前記配
車センタに送信する第１の制御部（１３）とを有し、前
記配車センタ（３）は、前記通信回線を介して前記端末
装置と通信を行う第２の通信部（４１）と、前記ＩＣカ
ードを所持する顧客の前記識別情報に対応して前記個人
情報を予め記憶するデータベース部（４７）と、前記営
業用車両と無線通信を行う第１の無線通信部（５２）
と、前記営業用車両から前記第１の無線通信部を介して
受信した位置情報と状態情報に基づいて前記営業用車両
の運行を管理するＡＶＭ処理部（５３）と、前記第２の
通信部を介して前記識別情報と前記目的地の情報を受信
し、受信した前記識別情報に対応する前記個人情報を前
記データベース部から検索し、前記第２の通信部を介し
て顧客から通知された呼出位置を前記ＡＶＭ処理部に出
力して、この呼出位置に配車可能な営業用車両を選択さ
せ、少なくとも前記個人情報と前記目的地の情報とを前
記第１の無線通信部を介して前記選択された営業用車両
に送信する第２の制御部（４８，５６）とを有し、前記
営業用車両は、前記配車センタと無線通信を行う第２の
無線通信部（６１）と、自車両の位置を検出するＧＰＳ
装置（６３）と、乗務員に対して情報を表示するための
表示部（６４）と、前記自車両の位置情報と状態情報と
を前記第２の無線通信部を介して前記配車センタに送信
し、前記第２の無線通信部を介して前記個人情報と前記
目的地の情報とを受信したとき、この情報を前記表示部
に表示させる第３の制御部（６５）とを有するものであ
る。In one configuration example of the vehicle dispatch system of the present invention, the terminal device (1) communicates with the vehicle dispatch center via the reader / writer section (11) for reading information from the IC card and the communication line. The first communication unit (1
2) and a first control unit (13) for transmitting the information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit. (3) stores in advance the personal information corresponding to the second communication unit (41) that communicates with the terminal device via the communication line and the identification information of the customer who owns the IC card. A database unit (47) and a first wireless communication unit (52) that wirelessly communicates with the commercial vehicle.
An AVM processing unit (53) for managing the operation of the commercial vehicle based on the position information and the status information received from the commercial vehicle via the first wireless communication unit; and the second communication unit. The identification information and the destination information are received via, the personal information corresponding to the received identification information is searched from the database unit, and the call notified by the customer via the second communication unit is received. position is outputted to the AVM processor, this was the call position selected operating a vehicle capable distribution vehicles, the selection through the first wireless communication unit and at least the personal information and the destination information And a second control unit (48, 56) for transmitting to the commercial vehicle, the commercial vehicle having a second wireless communication unit (61) performing wireless communication with the vehicle allocation center, and the own vehicle. GPS to detect the position of
A device (63), a display unit (64) for displaying information to crew members, and position information and status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit. When the personal information and the destination information are received via the second wireless communication unit, the third control unit (65) displays the information on the display unit.

【０００７】また、本発明の配車システムの１構成例に
おいて、前記配車センタは、前記通信回線を介して前記
端末装置と通信を行う第２の通信部と、前記営業用車両
と無線通信を行う第１の無線通信部と、前記営業用車両
から前記第１の無線通信部を介して受信した位置情報と
状態情報に基づいて前記営業用車両の運行を管理するＡ
ＶＭ処理部と、前記第２の通信部を介して前記個人情報
と前記目的地の情報を受信し、前記第２の通信部を介し
て顧客から通知された呼出位置を前記ＡＶＭ処理部に出
力して、この呼出位置に配車可能な営業用車両を選択さ
せ、少なくとも前記個人情報と前記目的地の情報とを前
記第１の無線通信部を介して前記選択された営業用車両
に送信する第２の制御部とを有するものである。また、
本発明の配車システムの１構成例において、前記配車セ
ンタは、前記通信回線を介して前記端末装置と通信を行
う第２の通信部と、前記ＩＣカードを所持する顧客の前
記識別情報に対応して前記個人情報と前記目的地の情報
とを予め記憶するデータベース部と、前記営業用車両と
無線通信を行う第１の無線通信部と、前記営業用車両か
ら前記第１の無線通信部を介して受信した位置情報と状
態情報に基づいて前記営業用車両の運行を管理するＡＶ
Ｍ処理部と、前記第２の通信部を介して受信した前記識
別情報に対応する前記個人情報と前記目的地の情報を前
記データベース部から検索し、前記第２の通信部を介し
て顧客から通知された呼出位置を前記ＡＶＭ処理部に出
力して、この呼出位置に配車可能な営業用車両を選択さ
せ、少なくとも前記個人情報と前記目的地の情報とを前
記第１の無線通信部を介して前記選択された営業用車両
に送信する第２の制御部とを有するものである。また、
本発明の配車システムの１構成例において、前記配車セ
ンタは、前記通信回線を介して前記端末装置と通信を行
う第２の通信部と、前記ＩＣカードを所持する顧客の前
記個人情報に対応して前記目的地の情報を予め記憶する
データベース部と、前記営業用車両と無線通信を行う第
１の無線通信部と、前記営業用車両から前記第１の無線
通信部を介して受信した位置情報と状態情報に基づいて
前記営業用車両の運行を管理するＡＶＭ処理部と、前記
第２の通信部を介して受信した前記個人情報に対応する
前記目的地の情報を前記データベース部から検索し、前
記第２の通信部を介して顧客から通知された呼出位置を
前記ＡＶＭ処理部に出力して、この呼出位置に配車可能
な営業用車両を選択させ、少なくとも前記個人情報と前
記目的地の情報とを前記第１の無線通信部を介して前記
選択された営業用車両に送信する第２の制御部とを有す
るものである。In one configuration example of the vehicle dispatch system of the present invention, the vehicle dispatch center performs wireless communication with the commercial vehicle and a second communication unit that communicates with the terminal device via the communication line. A first wireless communication unit, and managing the operation of the commercial vehicle based on position information and status information received from the commercial vehicle via the first wireless communication unit A
The personal information and the destination information are received via the VM processing unit and the second communication unit, and the calling position notified by the customer is output to the AVM processing unit via the second communication unit. and, this call position to select the operating vehicles capable distribution vehicles, transmits at least said personal information with said destination information to said first Commercial vehicle as said selected via the radio communication unit It has a 2nd control part. Also,
In one configuration example of the vehicle allocation system of the present invention, the vehicle allocation center corresponds to a second communication unit that communicates with the terminal device via the communication line, and the identification information of a customer who owns the IC card. Via the database unit that stores the personal information and the destination information in advance, the first wireless communication unit that performs wireless communication with the business vehicle, and the business vehicle via the first wireless communication unit. AV for managing the operation of the commercial vehicle based on the position information and the status information received by the AV
The M processing unit and the personal information corresponding to the identification information received via the second communication unit and the information about the destination are searched from the database unit, and are sent from the customer via the second communication unit. and outputs the notified call located in the AVM processor, this was the call position selected operating a vehicle capable distribution cars, the first radio communication unit and at least the personal information and the destination information And a second control unit for transmitting to the selected commercial vehicle via the above. Also,
In one configuration example of the vehicle allocation system of the present invention, the vehicle allocation center corresponds to a second communication unit that communicates with the terminal device via the communication line, and the personal information of a customer who owns the IC card. And a position information received from the commercial vehicle via the first wireless communication unit, a database unit that stores information about the destination in advance, a first wireless communication unit that wirelessly communicates with the commercial vehicle, And an AVM processing unit that manages the operation of the commercial vehicle based on the status information, and information on the destination corresponding to the personal information received via the second communication unit from the database unit, outputs a call position notified by the customer via the second communication unit to the AVM processor, this call position to select the operating vehicles capable distribution vehicles, of at least the private information and the destination Information and And has a second control unit for transmitting the sales vehicle said selected via the first wireless communication unit.

【０００８】[0008]

【発明の実施の形態】［実施の形態の１］次に、本発明
の実施の形態について図面を参照して詳細に説明する。
図１は本発明の第１の実施の形態となる配車システムの
構成を示すブロック図である。本実施の形態の配車シス
テムは、ＩＣカード１０からの情報読み出しが可能なＩ
Ｃカード公衆電話機１と、配車システムの運営者（タク
シー会社等）によって運営されるカード発行システム２
と、運営者によって運営される配車センタ３と、タクシ
ー等の営業用車両６０に搭載された移動局装置６と、Ｉ
Ｃカード公衆電話機１と配車センタ３とを接続するＩＳ
ＤＮ回線等の通信回線７とから構成される。BEST MODE FOR CARRYING OUT THE INVENTION [First Embodiment] Next, an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a configuration of a vehicle allocation system according to a first embodiment of the present invention. The vehicle allocation system according to the present embodiment is capable of reading information from the IC card 10.
C-card public telephone 1 and card issuing system 2 operated by the operator of the dispatch system (taxi company, etc.)
, A dispatch center 3 operated by an operator, a mobile station device 6 mounted on a commercial vehicle 60 such as a taxi, and I
IS connecting the C-card public telephone 1 and the dispatch center 3
It is composed of a communication line 7 such as a DN line.

【０００９】ＩＣカード公衆電話機１は、ＩＣカード１
０と情報のやり取りを行うリーダライタ部１１と、通信
回線７を介して通話相手と情報のやり取りを行う通信部
１２と、ＩＣカード公衆電話機全体を制御する制御部１
３等とを有している。配車センタ３は、顧客からの配車
依頼を受け付ける受付システム４と、顧客の呼出位置に
最も近い配車可能な営業用車両６０を選択する配車管理
システム５とを備えている。The IC card public telephone 1 is an IC card 1
0, a reader / writer unit 11 for exchanging information, a communication unit 12 for exchanging information with a communication partner via the communication line 7, and a control unit 1 for controlling the entire IC card public telephone.
It has 3 mag and so on. The vehicle allocation center 3 includes a reception system 4 that receives a vehicle allocation request from a customer, and a vehicle allocation management system 5 that selects a business vehicle 60 that is the closest to the customer's calling position and can be allocated to a vehicle.

【００１０】受付システム４は、通信回線７を介して通
話相手と情報のやり取りを行う通信部４１と、外部の装
置とのインタフェースとなる外部インタフェース部４３
と、受付システム４のオペレータが顧客と応対するため
の電話機４４と、オペレータが情報を入力するための操
作部４５と、オペレータに対して情報を表示するための
表示部４６と、顧客の個人情報を記憶しているデータベ
ース部４７と、受付システム全体を制御する制御部４８
とを有している。The reception system 4 has a communication section 41 for exchanging information with a communication partner via a communication line 7 and an external interface section 43 for interfacing with an external device.
A telephone 44 for the operator of the reception system 4 to respond to the customer, an operation unit 45 for the operator to input information, a display unit 46 for displaying information to the operator, and personal information of the customer. A database unit 47 that stores information and a control unit 48 that controls the entire reception system
And have.

【００１１】配車管理システム５は、受付システム４と
のインタフェースとなる外部インタフェース部５１と、
移動局装置６と無線通信を行う無線通信部５２と、顧客
の呼出位置に最も近い配車可能な営業用車両６０を選択
するＡＶＭ（Automatic Vehicle Monitoring）処理部５
３と、配車管理システム５のオペレータが情報を入力す
るための操作部５４と、オペレータに対して情報を表示
するための表示部５５と、配車管理システム全体を制御
する制御部５６とを有している。The vehicle dispatch management system 5 includes an external interface section 51 that serves as an interface with the reception system 4.
A wireless communication unit 52 that performs wireless communication with the mobile station device 6, and an AVM (Automatic Vehicle Monitoring) processing unit 5 that selects a business vehicle 60 that can be dispatched closest to the customer's calling position.
3, an operation unit 54 for an operator of the vehicle allocation management system 5 to input information, a display unit 55 for displaying information to the operator, and a control unit 56 for controlling the entire vehicle allocation management system. ing.

【００１２】移動局装置６は、配車管理システム５と無
線通信を行う無線通信部６１と、営業用車両６０の乗務
員が情報を入力するための操作部６２と、自車両の位置
（緯度、経度）を検出するＧＰＳ（Global Positioning
System ）装置６３と、乗務員に対して情報を表示する
ための表示部６４と、移動局装置全体を制御する制御部
６５とを有している。The mobile station device 6 has a wireless communication unit 61 for performing wireless communication with the vehicle dispatch management system 5, an operation unit 62 for a crew member of the sales vehicle 60 to input information, and a position (latitude, longitude) of the own vehicle. ) GPS (Global Positioning)
System) device 63, a display unit 64 for displaying information to crew members, and a control unit 65 for controlling the entire mobile station device.

【００１３】次に、以上のような配車システムの動作を
説明する前に、ＩＣカード（会員カード）１０の発行方
法について説明する。図２はＩＣカード１０の発行方法
を示すフローチャート図である。最初に、運営者（タク
シー会社）は、郵送又は窓口などで顧客がＩＣカード１
０の発行を申し込むと、顧客の個人情報（氏名、住所、
電話番号等）と、顧客の送り先となる目的地の情報（住
所）とをカード発行システム２に入力する（図２ステッ
プ１０１）。Next, before describing the operation of the vehicle allocation system as described above, a method of issuing the IC card (membership card) 10 will be described. FIG. 2 is a flowchart showing the method of issuing the IC card 10. First of all, the operator (taxi company) asks the customer to send the IC card 1 by mail or at the counter.
If you apply for the issuance of 0, your personal information (name, address,
A telephone number, etc.) and information on the destination (address) of the customer's destination are input to the card issuing system 2 (step 101 in FIG. 2).

【００１４】この情報入力に応じて、カード発行システ
ム２は、入力された個人情報と目的地の情報とを受付シ
ステム４に送る（ステップ１０２）。外部インタフェー
ス部４３を介して情報を受信した受付システム４の制御
部４８は、顧客に固有の識別番号（以下、ＩＤとする）
を付与し、このＩＤと受信した個人情報とを対応付けて
データベース部４７に登録すると共に、前記ＩＤをカー
ド発行システム２に送る（ステップ１０３）。In response to this information input, the card issuing system 2 sends the input personal information and destination information to the reception system 4 (step 102). The control unit 48 of the reception system 4 that has received the information via the external interface unit 43 identifies the customer with an identification number (hereinafter referred to as an ID).
Is added, the ID and the received personal information are associated and registered in the database unit 47, and the ID is sent to the card issuing system 2 (step 103).

【００１５】そして、カード発行システム２は、受信し
たＩＤと前記目的地の情報とをＩＣカード１０に書き込
む（ステップ１０４）。こうして、ＩＣカード１０が顧
客に対して発行される。なお、ＩＣカード１０には、配
車センタ３の所定のフリーダイヤル番号が予め記録され
ている。Then, the card issuing system 2 writes the received ID and the destination information in the IC card 10 (step 104). In this way, the IC card 10 is issued to the customer. A predetermined toll-free number of the dispatch center 3 is recorded in the IC card 10 in advance.

【００１６】次に、顧客がＩＣカード１０を利用して配
車を依頼するときの配車システムの動作を図３を用いて
説明する。図３は配車システムの動作を示すフローチャ
ート図である。まず、配車を依頼する顧客は、自身が所
持するＩＣカード１０をＩＣカード公衆電話機１のカー
ドスロットに挿入する。Next, the operation of the vehicle allocation system when the customer requests the vehicle allocation using the IC card 10 will be described with reference to FIG. FIG. 3 is a flowchart showing the operation of the vehicle allocation system. First, the customer who requests the vehicle distribution inserts the IC card 10 possessed by the customer into the card slot of the IC card public telephone 1.

【００１７】ＩＣカード公衆電話機１のリーダライタ部
１１は、カードスロットにＩＣカード１０が挿入される
と（ステップ２０１においてＹＥＳ）、ＩＣカード１０
に記録された情報を読み出し、読み出した情報を制御部
１３に渡す（ステップ２０２）。制御部１３は、リーダ
ライタ部１１から受け取った情報により、ＩＣカード１
０が配車依頼用の所定の自動ダイヤルカードでないこと
を認識すると（ステップ２０３においてＮＯ）、そのカ
ードに応じた処理を実行する。When the IC card 10 is inserted into the card slot (YES in step 201), the reader / writer section 11 of the IC card payphone 1 will have the IC card 10
The information recorded in (1) is read and the read information is passed to the control unit 13 (step 202). The control unit 13 uses the information received from the reader / writer unit 11 to detect the IC card 1
When it is recognized that 0 is not a predetermined automatic dial card for vehicle allocation request (NO in step 203), the processing corresponding to the card is executed.

【００１８】また、制御部１３は、リーダライタ部１１
から受け取った情報により、ＩＣカード１０が配車依頼
用の所定の自動ダイヤルカードであることを認識すると
（ステップ２０３においてＹＥＳ）、予め設定された所
定の制御プログラムに従って処理を実行する。The control unit 13 also includes a reader / writer unit 11
When the IC card 10 recognizes that it is a predetermined automatic dial card for a vehicle dispatch request from the information received from (YES in step 203), the process is executed according to a predetermined control program set in advance.

【００１９】すなわち、制御部１３は、ＩＣカード公衆
電話機１をオフフック状態とし、リーダライタ部１１か
ら受け取った情報中のフリーダイヤル番号を通信部１２
に出力し、通信部１２は、このフリーダイヤル番号を通
信回線７に送出する。こうして、ＩＣカード１０に記録
されたフリーダイヤル番号が自動的にダイヤルされ、着
信先（ここでは、配車センタ３）の呼び出しが行われる
（ステップ２０４）。That is, the control unit 13 puts the IC card public telephone 1 in the off-hook state and sets the toll-free number in the information received from the reader / writer unit 11 to the communication unit 12.
Then, the communication unit 12 sends this toll-free number to the communication line 7. In this way, the toll-free number recorded on the IC card 10 is automatically dialed, and the call destination (here, the dispatch center 3) is called (step 204).

【００２０】配車センタ３内に設けられた受付システム
４の通信部４１は、ＩＣカード１０に記録された所定の
フリーダイヤル番号に対応している。したがって、ＩＣ
カード公衆電話機１がＩＣカード１０のフリーダイヤル
番号を自動ダイヤルすると、図示しない交換機を通して
通信部４１に呼び出し信号が送られ、この呼び出し信号
は外部インタフェース部４３を介して電話機４４に送ら
れる。受付システム４のオペレータが、電話機４４の送
受話器（不図示）を持ち上げるなどしてＩＣカード公衆
電話機１からの呼び出しに応答すると、ＩＣカード公衆
電話機１と配車センタ３とが通信回線７を介して接続さ
れる（ステップ２０５）。The communication unit 41 of the reception system 4 provided in the dispatch center 3 corresponds to a predetermined toll-free number recorded in the IC card 10. Therefore, IC
When the card public telephone 1 automatically dials the toll-free number of the IC card 10, a calling signal is sent to the communication section 41 through an exchange (not shown), and this calling signal is sent to the telephone 44 through the external interface section 43. When an operator of the reception system 4 answers a call from the IC card public telephone 1 by lifting a handset (not shown) of the telephone 44, the IC card public telephone 1 and the dispatch center 3 are connected via the communication line 7. Connected (step 205).

【００２１】回線接続後、ＩＣカード公衆電話機１の制
御部１３は、リーダライタ部１１から受け取った情報中
の前記ＩＤと前記目的地の情報とを通信部１２に出力
し、通信部１２は、このＩＤと目的地の情報とを通信回
線７に送出する（ステップ２０６）。本実施の形態で
は、ＩＤと目的地の情報の送信にビットスチール方式を
採用している。すなわち、通信部１２は、ＩＣカード公
衆電話機１の送受話器（不図示）から入力された音声信
号を８ビットのディジタル符号化音声信号に変換して通
信回線７に送出するが、このディジタル符号化音声信号
のうち所定ビット（例えば下位１ビット）をＩＤ及び目
的地の情報に割り当てる。After the line connection, the control unit 13 of the IC card public telephone 1 outputs the ID in the information received from the reader / writer unit 11 and the destination information to the communication unit 12, and the communication unit 12 This ID and destination information are sent to the communication line 7 (step 206). In this embodiment, the bit steal method is used for transmitting the ID and the destination information. That is, the communication unit 12 converts the voice signal input from the handset (not shown) of the IC card public telephone 1 into an 8-bit digitally encoded voice signal and sends it to the communication line 7, which is digitally encoded. A predetermined bit (for example, lower 1 bit) of the audio signal is assigned to the ID and the destination information.

【００２２】受付システム４の通信部４１は、通信回線
７から受信したディジタル符号化音声信号の所定ビット
（下位１ビット）を抽出して、この所定ビットを外部イ
ンタフェース部４３を通じて制御部４８に送り、残りの
ビット（上位７ビット）を外部インタフェース部４３を
通じて電話機４４に送る。なお、電話機４４に送られた
ディジタル符号化音声信号は、アナログ音声信号に変換
されて図示しない送受話器から出力される。The communication unit 41 of the reception system 4 extracts a predetermined bit (lower 1 bit) of the digitally encoded voice signal received from the communication line 7 and sends the predetermined bit to the control unit 48 through the external interface unit 43. , The remaining bits (upper 7 bits) are sent to the telephone set 44 through the external interface unit 43. The digitally encoded voice signal sent to the telephone set 44 is converted into an analog voice signal and output from a handset (not shown).

【００２３】制御部４８は、通信部４１から送られるビ
ットを複数ビット分収集して解析し、前記ＩＤと前記目
的地の情報とを取得する（ステップ２０７）。続いて、
制御部４８は、取得したＩＤを基にデータベース部４７
を検索して、このＩＤに対応する個人情報をデータベー
ス部４７から取得する（ステップ２０８）。そして、制
御部４８は、取得した個人情報と目的地の情報とを表示
部４６に送る。こうして、表示部４６の画面に、顧客の
個人情報と目的地の情報とが表示される（ステップ２０
９）。ステップ２０６〜２０９の処理は瞬時に実行され
るので、回線接続後の僅かな時間で情報が表示される。The control unit 48 collects and analyzes a plurality of bits transmitted from the communication unit 41, and acquires the ID and the destination information (step 207). continue,
The control unit 48 determines the database unit 47 based on the acquired ID.
Is acquired and personal information corresponding to this ID is acquired from the database unit 47 (step 208). Then, the control unit 48 sends the acquired personal information and destination information to the display unit 46. In this way, the personal information of the customer and the information of the destination are displayed on the screen of the display unit 46 (step 20).
9). Since the processing of steps 206 to 209 is executed instantly, information is displayed in a short time after the line connection.

【００２４】次に、電話機４４で応対する受付システム
４のオペレータは、表示された顧客の氏名と目的地の情
報とを見て、この氏名と目的地を読み上げることによ
り、通話相手、すなわち顧客に確認を求め、確認後、顧
客を迎えに行くべき呼出位置を尋ねる。そして、オペレ
ータは、操作部４５を操作し、顧客から通知された呼出
位置の情報（住所）を入力する（ステップ２１０）。Next, the operator of the reception system 4 who responds by using the telephone 44 sees the displayed customer's name and destination information, and reads the name and destination aloud to the calling party, that is, the customer. Asks for confirmation and, after confirmation, asks where to call to pick up the customer. Then, the operator operates the operation unit 45 to input the information (address) of the calling position notified by the customer (step 210).

【００２５】なお、ＩＣカード公衆電話機１から電話機
４４への音声信号は前述のように処理されるが、電話機
４４の送受話器（不図示）から入力された音声信号は、
電話機内でディジタル符号化音声信号に変換され、外部
インタフェース部４３及び通信部４１を介して通信回線
７に送出され、ＩＣカード公衆電話機１の通信部１２で
アナログ音声信号に変換されて電話機１の送受話器から
出力される。また、電話機４４がアナログ電話機の場合
には、外部インタフェース部４３側にＴＡ（ターミナル
アダプタ）を配設し、このＴＡにより音声をアナログ化
（ＩＣカード公衆電話機１からの音声の場合）／デジタ
ル化（ＩＣカード公衆電話機１への音声の場合）すれば
よい。Although the voice signal from the IC card public telephone 1 to the telephone 44 is processed as described above, the voice signal input from the handset (not shown) of the telephone 44 is
It is converted into a digital coded voice signal in the telephone, sent out to the communication line 7 through the external interface unit 43 and the communication unit 41, converted into an analog voice signal in the communication unit 12 of the IC card public telephone 1, and converted into an analog voice signal of the telephone 1. Output from the handset. Further, when the telephone 44 is an analog telephone, a TA (terminal adapter) is provided on the external interface 43 side, and the TA is used for analogizing voice (in the case of voice from the IC card public telephone 1) / digitizing. (For voice to the IC card public telephone 1)

【００２６】制御部４８は、操作部４５から呼出位置の
情報が入力されると、この呼出位置の情報と前記個人情
報と前記目的地の情報とを外部インタフェース部４３を
介して配車管理システム５に送る（ステップ２１１）。
配車管理システム５は、車両データベース（不図示）を
基に、呼出位置に最も近い配車可能な営業用車両６０を
検索する（ステップ２１２）。When the information on the calling position is input from the operation unit 45, the control unit 48 sends the information on the calling position, the personal information and the information on the destination to the dispatch management system 5 via the external interface unit 43. (Step 211).
The vehicle allocation management system 5 searches the vehicle database (not shown) for a business vehicle 60 that is closest to the calling position and can be allocated (step 212).

【００２７】すなわち、各営業用車両６０の乗務員（運
転手）は、自車両が空車又は実車となったときに操作部
６２を操作し、ＧＰＳ装置６３は、自車両の位置を常時
検出する。各営業用車両６０の制御部６５は、操作部６
２とＧＰＳ装置６３の出力に基づいて、自車両の番号と
自車両の位置情報と自車両が実車か空車か等を示す状態
情報とを一定時間毎あるいは配車管理システム５の要求
に応じて生成し、無線通信部６１に出力する。無線通信
部６１は、制御部６５から渡された情報を無線信号に変
換して送信する。That is, the crew member (driver) of each business vehicle 60 operates the operation unit 62 when the host vehicle becomes an empty vehicle or an actual vehicle, and the GPS device 63 constantly detects the position of the host vehicle. The control unit 65 of each business vehicle 60 is the operation unit 6
2 and the output of the GPS device 63, the number of the own vehicle, the position information of the own vehicle, and the state information indicating whether the own vehicle is an actual vehicle or an empty vehicle are generated at regular intervals or in response to a request from the vehicle dispatch management system 5. And outputs it to the wireless communication unit 61. The wireless communication unit 61 converts the information passed from the control unit 65 into a wireless signal and transmits it.

【００２８】配車管理システム５の無線通信部５２は、
受信した無線信号を復調して車両番号と車両位置情報と
状態情報とを取得して、これらの情報をＡＶＭ処理部５
３に渡す。ＡＶＭ処理部５３は、受信した情報を基に車
両データベース（不図示）を更新して、地図データベー
ス（不図示）に基づく地図を制御部５６を介して表示部
５５に表示させると共に、この地図上に前記車両データ
ベースに基づく車両位置と空車又は実車の状態とを表示
させる。こうして、表示部５５の画面に、各営業用車両
６０の位置と状態とが表示される。The wireless communication section 52 of the vehicle dispatch management system 5 is
The received wireless signal is demodulated to acquire the vehicle number, the vehicle position information, and the state information, and these pieces of information are stored in the AVM processing unit 5.
Pass to 3. The AVM processing unit 53 updates a vehicle database (not shown) based on the received information, displays a map based on the map database (not shown) on the display unit 55 via the control unit 56, and displays the map on the map. Displays the vehicle position based on the vehicle database and the state of an empty vehicle or an actual vehicle. In this way, the position and state of each commercial vehicle 60 are displayed on the screen of the display unit 55.

【００２９】制御部５６は、ステップ２１１の処理によ
り外部インタフェース部５１を介して受付システム４か
ら呼出位置の情報を受信したとき、この呼出位置の情報
をＡＶＭ処理部５３に渡し、ＡＶＭ処理部５３は、前記
車両データベースを検索して、呼出位置に最も近く、か
つ配車可能（すなわち空車状態）な営業用車両６０を選
択する。そして、ＡＶＭ処理部５３は、選択した営業用
車両６０の番号を制御部５６に送り、制御部５６は、こ
の番号を表示部５５に表示させる（ステップ２１２）。When the control unit 56 receives the call position information from the reception system 4 via the external interface unit 51 by the processing of step 211, the control unit 56 passes the call position information to the AVM processing unit 53, and the AVM processing unit 53. Searches the vehicle database and selects the business vehicle 60 that is closest to the calling position and that can be dispatched (that is, in an empty state). Then, the AVM processing unit 53 sends the number of the selected commercial vehicle 60 to the control unit 56, and the control unit 56 displays this number on the display unit 55 (step 212).

【００３０】配車管理システム５のオペレータは、表示
部５５の画面に表示された営業用車両６０の番号を確認
した上で、操作部５４を操作して選択を確定させる。こ
の操作に応じて、制御部５６は、選択された営業用車両
６０の番号と受付システム４から送信された顧客の個人
情報と呼出位置の情報と目的地の情報とを無線通信部５
２に渡し、無線通信部５２は、顧客の個人情報と呼出位
置の情報と目的地の情報とを無線信号に変換して、選択
された営業用車両６０（移動局装置６）に向けて送信す
る（ステップ２１３）。The operator of the vehicle allocation management system 5 confirms the number of the commercial vehicle 60 displayed on the screen of the display unit 55, and then operates the operation unit 54 to confirm the selection. In response to this operation, the control unit 56 transmits the number of the selected business vehicle 60, the personal information of the customer, the call position information, and the destination information transmitted from the reception system 4 to the wireless communication unit 5.
2, the wireless communication unit 52 converts the personal information of the customer, the information of the calling position, and the information of the destination into a wireless signal, and transmits the wireless signal to the selected commercial vehicle 60 (mobile station device 6). (Step 213).

【００３１】営業用車両６０の無線通信部６１は、自車
両宛の無線信号を受信すると、この無線信号を復調して
顧客の個人情報と呼出位置の情報と目的地の情報とを取
得し、これらの情報を制御部６５に渡す。制御部６５
は、無線通信部６１から渡された顧客の個人情報と呼出
位置の情報と目的地の情報とを表示部６４に送る。こう
して、表示部６４の画面に、顧客の個人情報と呼出位置
の情報と目的地の情報とが表示される（ステップ２１
４）。なお、配車管理システム５から営業用車両６０に
送る顧客の個人情報は、氏名だけでもよい。When the wireless communication unit 61 of the commercial vehicle 60 receives the wireless signal addressed to the own vehicle, it demodulates this wireless signal to obtain the personal information of the customer, the information of the calling position, and the information of the destination, These pieces of information are passed to the control unit 65. Control unit 65
Sends the personal information of the customer, the information of the calling position, and the information of the destination passed from the wireless communication unit 61 to the display unit 64. In this way, the personal information of the customer, the information of the calling position, and the information of the destination are displayed on the screen of the display unit 64 (step 21).
4). The personal information of the customer sent from the vehicle dispatch management system 5 to the business vehicle 60 may be only the name.

【００３２】営業用車両６０の乗務員は、呼出位置の情
報を見て呼出位置に向かい、呼出位置で待っていた顧客
に対して、表示部６４に表示されている氏名と目的地を
読み上げることにより、顧客に確認を求めた上で、顧客
を乗せて目的地に向かう（ステップ２１５）。なお、顧
客の個人情報と呼出位置の情報と目的地の情報とを表示
部６４に表示するようにしたが、音声で営業用車両６０
の乗務員に通知するようにしてもよい。こうして、配車
センタ３（受付システム４）のオペレータは、呼び出し
位置を顧客に尋ねるだけでよく、顧客に氏名を尋ねる必
要がなくなり、また営業用車両６０の乗務員は、顧客に
目的地を尋ねる必要がなくなる。また、顧客は、ＩＣカ
ード公衆電話機１にＩＣカード１０を挿入するだけで配
車センタ３を呼び出すことができ、オペレータに呼び出
し位置を告げるだけでよいので、顧客の利便性を向上さ
せることができる。By looking at the information on the calling position, the crew member of the business vehicle 60 heads to the calling position, and reads the name and destination displayed on the display unit 64 to the customer waiting at the calling position. After asking the customer for confirmation, the customer is placed on the way to the destination (step 215). Although the personal information of the customer, the information of the calling position, and the information of the destination are displayed on the display unit 64, the business vehicle 60 is voiced.
May be notified. In this way, the operator of the dispatch center 3 (reception system 4) only needs to ask the customer for the calling position, and does not need to ask the customer for his / her name, and the crew member of the commercial vehicle 60 need not ask the customer for the destination. Disappear. Further, the customer can call the dispatch center 3 simply by inserting the IC card 10 into the IC card payphone 1, and only need to inform the operator of the calling position, so that the convenience of the customer can be improved.

【００３３】［実施の形態の２］実施の形態の１では、
ＩＣカード１０に顧客のＩＤと目的地の情報とを記録し
ているが、ＩＤだけを書き込むようにしてもよい。図４
は本実施の形態における配車システムの動作を示すフロ
ーチャート図であり、図３と同一の処理には同一の符号
を付してある。本実施の形態においても、配車システム
の構成とＩＣカード１０の発行方法は実施の形態の１と
ほぼ同様であるので、図１、図２を用いて説明する。[Second Embodiment] In the first embodiment,
Although the customer ID and the destination information are recorded in the IC card 10, only the ID may be written. Figure 4
FIG. 4 is a flowchart showing the operation of the vehicle allocation system according to the present embodiment, and the same processes as those in FIG. 3 are designated by the same reference numerals. Also in the present embodiment, the configuration of the vehicle allocation system and the method of issuing the IC card 10 are almost the same as those in the first embodiment, and therefore, description will be given using FIG. 1 and FIG.

【００３４】ＩＣカード１０の発行方法で実施の形態の
１と異なるのは、ステップ１０３において受付システム
４の制御部４８がＩＤと顧客の個人情報と目的地の情報
とを対応付けてデータベース部４７に予め登録する点
と、ステップ１０４においてカード発行システム２がＩ
ＤのみをＩＣカード１０に書き込む点である。The method of issuing the IC card 10 differs from that of the first embodiment in that the control unit 48 of the reception system 4 associates the ID, the personal information of the customer, and the information of the destination with the database unit 47 in step 103. The point that the card issuance system 2 is I
The point is that only D is written in the IC card 10.

【００３５】次に、顧客がＩＣカード１０を利用して配
車を依頼するときの配車システムの動作を図４を用いて
説明する。ステップ２０１〜２０５の処理は実施の形態
の１と同様である。配車センタ３との回線接続後、ＩＣ
カード公衆電話機１の制御部１３は、リーダライタ部１
１から受け取った情報中のＩＤを通信部１２に出力し、
通信部１２は、このＩＤを前述のビットスチール方式で
配車センタ３に送信する（ステップ２０６ａ）。Next, the operation of the vehicle allocation system when the customer requests the vehicle allocation using the IC card 10 will be described with reference to FIG. The processing of steps 201 to 205 is the same as that of the first embodiment. After connecting the line with the dispatch center 3, IC
The control unit 13 of the card public telephone 1 is the reader / writer unit 1
The ID in the information received from 1 is output to the communication unit 12,
The communication unit 12 transmits this ID to the vehicle dispatch center 3 by the above-mentioned bit steal method (step 206a).

【００３６】受付システム４の制御部４８は、通信部４
１から送られる所定ビットを複数ビット分収集して解析
し、前記ＩＤを取得する（ステップ２０７ａ）。続い
て、制御部４８は、取得したＩＤを基にデータベース部
４７を検索して、このＩＤに対応する個人情報と目的地
の情報とをデータベース部４７から取得する（ステップ
２０８ａ）。ステップ２０９〜２１５の処理は実施の形
態の１と全く同じである。以上のようにして、実施の形
態の１と同様の効果を得ることができる。The control unit 48 of the reception system 4 is the communication unit 4
A predetermined number of bits transmitted from 1 are collected and analyzed to obtain the ID (step 207a). Then, the control unit 48 searches the database unit 47 based on the acquired ID, and acquires the personal information and the destination information corresponding to this ID from the database unit 47 (step 208a). The processing of steps 209 to 215 is exactly the same as that of the first embodiment. As described above, the same effect as that of the first embodiment can be obtained.

【００３７】なお、実施の形態の１，２において、ＩＣ
カード１０とデータベース部４７に記録された情報を書
き換えるには、カード発行システム２に新たな情報を入
力して、ＩＣカード１０とデータベース部４７の書き換
えを実施すればよい。また、実施の形態の１，２では、
個人情報の代わりにＩＤをＩＣカード１０に書き込んで
いるが、個人情報を直接ＩＣカード１０に書き込んでも
よい。In the first and second embodiments, the IC
In order to rewrite the information recorded in the card 10 and the database unit 47, new information may be input to the card issuing system 2 and the IC card 10 and the database unit 47 may be rewritten. Further, in the first and second embodiments,
Although the ID is written in the IC card 10 instead of the personal information, the personal information may be written directly in the IC card 10.

【００３８】実施の形態の１において、ＩＣカード１０
にＩＤと目的地の情報を記憶させる代わりに、個人情報
と目的地の情報を記憶させた場合には、配車センタ３が
ＩＣカード公衆電話機１から個人情報と目的地の情報を
受信したとき、上述のように呼出位置に最も近く、かつ
配車可能な営業用車両６０を選択し、選択した営業用車
両６０に個人情報と呼出位置の情報と目的地の情報とを
送信するようにすればよい。これにより、実施の形態の
１と対比した場合、データベース部４７を不要にでき
る。In the first embodiment, the IC card 10
When personal information and destination information are stored in place of storing the ID and destination information in, when the dispatch center 3 receives the personal information and destination information from the IC card public telephone 1, As described above, the business vehicle 60 that is closest to the calling position and can be dispatched is selected, and the personal information, the calling position information, and the destination information are transmitted to the selected commercial vehicle 60. . As a result, the database unit 47 can be eliminated when compared with the first embodiment.

【００３９】また、実施の形態の２において、ＩＣカー
ド１０にＩＤを記憶させる代わりに、個人情報を記憶さ
せた場合には、配車センタ３のデータベース部４７に個
人情報に対応して目的地の情報を予め記憶させておく。
そして、配車センタ３は、ＩＣカード公衆電話機１から
個人情報を受信すると、データベース部４７より個人情
報に対応した目的地の情報を検索して、上述のように呼
出位置に最も近く、かつ配車可能な営業用車両６０を選
択し、選択した営業用車両６０に個人情報と呼出位置の
情報と目的地の情報とを送信するようにすればよい。こ
れにより、実施の形態の２に比べてデータベース部４７
の記憶容量を軽減できる。Further, in the second embodiment, when personal information is stored instead of storing the ID in the IC card 10, the database unit 47 of the vehicle dispatch center 3 stores the destination information corresponding to the personal information. Information is stored in advance.
When the car dispatch center 3 receives the personal information from the IC card payphone 1, the car dispatch center 3 retrieves the information of the destination corresponding to the personal information from the database unit 47, and is closest to the calling position as described above, and the car can be dispatched. It suffices to select an appropriate business vehicle 60 and transmit the personal information, the information on the calling position, and the information on the destination to the selected business vehicle 60. As a result, the database unit 47 is different from that of the second embodiment.
The storage capacity of can be reduced.

【００４０】なお、実施の形態の１では、表示部６４に
目的地の情報を表示させているが、顧客のＩＣカード１
０に予め目的地に対応した緯度、経度情報を記憶させて
おき、配車センタ３がこれらの情報をＩＣカード公衆電
話機１から受信して営業用車両６０に送信することによ
り、営業用車両６０のナビゲーションシステム（制御部
６５、ＧＰＳ装置６３、不図示の地図情報を記憶した記
憶媒体、不図示の記憶媒体読取り部、表示部６４とから
構成）により目的地まで道案内、必要に応じては最短ル
ートで道案内することもできる（制御部６５が、受信し
た緯度、経度情報を基に目的地までの道順を演算し、随
時ＧＰＳ装置６３から入力される上述の自車両の位置情
報に基づき対応した地図情報を記憶媒体読取り部を介し
て読み取って表示部６４に表示し道案内する）。これに
より、目的地への道順が不明であった場合でも確実に目
的地に着くことができる。また、実施の形態の２におい
て、配車センタ３のデータベース部４７に目的地に対応
した緯度、経度情報を予め記憶させておき、ＩＣカード
公衆電話機１からＩＤ又は個人情報を受信したとき、Ｉ
Ｄ又は個人情報に対応した緯度、経度情報を配車センタ
３から営業用車両６０に送信することにより、同様の効
果を得ることができる。また、実施の形態の１，２にお
いて、ＩＣカード公衆電話機等の端末装置に予め現在位
置情報を記憶した記憶装置を設け、ＩＣカード１０から
読み出した顧客の識別情報及び目的地の情報とともにこ
の現在位置情報を端末装置から配車センタ３へ送信する
ようにすれば、配車センタ３のオペレータは顧客からそ
の現在位置を聞き出す必要がなくなる。したがって、顧
客が地理感に欠ける場合や会話が困難な場合であって
も、顧客の現在位置を即座に特定することができる。さ
らに、端末装置から送信された顧客の現在位置情報を営
業用車両６０に転送することにより、この営業用車両６
０の乗務員に顧客の現在位置を知らせることが可能とな
る。これによって、オペレータの負担を一層軽減するこ
とが可能となる。In the first embodiment, the information on the destination is displayed on the display section 64, but the customer's IC card 1
The latitude and longitude information corresponding to the destination is stored in advance in 0, and the vehicle dispatch center 3 receives these information from the IC card public telephone 1 and transmits it to the business vehicle 60, whereby the business vehicle 60 A navigation system (consisting of a control unit 65, a GPS device 63, a storage medium storing map information (not shown), a storage medium reading unit (not shown), and a display unit 64) provides route guidance to the destination, and the shortest route if necessary. It is also possible to guide the route by the route (the control unit 65 calculates the route to the destination based on the received latitude and longitude information, and responds based on the position information of the own vehicle input from the GPS device 63 at any time. The read map information is read through the storage medium reading unit and displayed on the display unit 64 to guide the driver). As a result, even if the route to the destination is unknown, the destination can be reliably reached. In the second embodiment, the latitude and longitude information corresponding to the destination is stored in advance in the database unit 47 of the dispatch center 3, and when the ID or the personal information is received from the IC card payphone 1,
The same effect can be obtained by transmitting latitude or longitude information corresponding to D or personal information from the vehicle dispatch center 3 to the business vehicle 60. In addition, in the first and second embodiments, a terminal device such as an IC card public telephone is provided with a storage device in which the current position information is stored in advance, and the current identification information and the destination information read from the IC card 10 are used together with the present information. If the location information is transmitted from the terminal device to the vehicle dispatch center 3, the operator of the vehicle dispatch center 3 does not need to hear the current location from the customer. Therefore, the current position of the customer can be immediately specified even if the customer lacks geographical sense or has difficulty in conversation. Further, by transferring the current position information of the customer transmitted from the terminal device to the business vehicle 60, the business vehicle 6
It is possible to inform the crew of 0 about the current position of the customer. This makes it possible to further reduce the burden on the operator.

【００４１】[0041]

【発明の効果】本発明によれば、配車を依頼する顧客の
ＩＣカードから端末装置によって識別情報と目的地の情
報を読み出して配車センタに送信し、配車センタでは、
受信した識別情報に対応する個人情報を予め記憶してい
る情報から検索し、顧客から通知された呼出位置に配車
可能な営業用車両を選択し、この営業用車両に個人情報
と目的地の情報とを送信して表示させるので、配車セン
タのオペレータは、呼び出し位置を顧客に尋ねるだけで
よく、顧客に氏名を尋ねる必要がなくなり、また営業用
車両の乗務員は、表示された情報を見ることで顧客に目
的地を尋ねる必要がなくなる。その結果、目的地方面の
地理に不案内な顧客や例えば泥酔していて会話に支障を
来すような顧客の場合であっても、顧客の氏名と目的地
の確認に要する時間を従来よりも短縮することができる
ので、配車業務の効率を向上させることができ、顧客か
らの呼び出しが集中したときの配車センタの対応能力を
高めることができ、確実な受注を得ることができる。According to the present invention, the terminal device reads the identification information and the destination information from the IC card of the customer requesting the vehicle dispatch and transmits the information to the vehicle dispatch center.
Find the personal information corresponding to the received identification information from the information stored in advance, the call position notified from the customer to select the distribution vehicle can sales vehicles, personal information and the destination to the operating vehicles Since the information is transmitted and displayed, the operator of the dispatch center only needs to ask the customer for the calling position, it is not necessary to ask the customer for his / her name, and the crew member of the commercial vehicle can see the displayed information. Eliminates the need to ask customers for their destination. As a result, even in the case of a customer, such as interfere with the geography to unfamiliar customers and, for example, conversations have drunk of purpose local surface, than the conventional time required for confirmation of the customer's name and destination Since it is possible to shorten the time, it is possible to improve the efficiency of the vehicle dispatching work, and it is possible to enhance the ability of the vehicle dispatching center to deal with when calls from customers are concentrated, and it is possible to obtain a reliable order.

【００４２】また、ＩＣカードに、顧客の識別情報と目
的地の情報とを記録する代わりに、顧客の個人情報と目
的地の情報とを記録することにより、配車センタにおい
て顧客の個人情報を検索する必要がなくなり、顧客の識
別情報と個人情報を記憶するデータベース部を不要にで
きる。Further, instead of recording the customer's identification information and the destination information in the IC card, the customer's personal information and the destination information are recorded so that the customer's personal information is searched at the dispatch center. It is not necessary to do so, and the database unit for storing the customer identification information and personal information can be eliminated.

【００４３】また、配車を依頼する顧客のＩＣカードか
ら端末装置によって識別情報を読み出して配車センタに
送信し、配車センタでは、受信した識別情報に対応する
個人情報と目的地の情報を予め記憶している情報から検
索し、顧客から通知された呼出位置に配車可能な営業用
車両を選択し、この営業用車両に個人情報と目的地の情
報とを送信して表示させるので、配車センタのオペレー
タは、呼び出し位置を顧客に尋ねるだけでよく、顧客に
氏名を尋ねる必要がなくなり、また営業用車両の乗務員
は、表示された情報を見ることで顧客に目的地を尋ねる
必要がなくなる。その結果、目的地方面の地理に不案内
な顧客や例えば泥酔していて会話に支障を来すような顧
客の場合であっても、顧客の氏名と目的地の確認に要す
る時間を従来よりも短縮することができるので、配車業
務の効率を向上させることができ、顧客からの呼び出し
が集中したときの配車センタの対応能力を高めることが
でき、確実な受注を得ることができる。Further, the terminal device reads out the identification information from the IC card of the customer requesting the vehicle dispatch and transmits it to the vehicle dispatch center. The vehicle dispatch center stores in advance personal information and destination information corresponding to the received identification information. Search from that information, select the distribution vehicles capable of operating for the vehicle to the notified call position from the customer, because to send the personal information and the destination information to be displayed in this business for a vehicle, the dispatch center The operator need only ask the customer for the location of the call, not the customer's name, and the sales vehicle crew does not have to ask the customer for the destination by looking at the displayed information. As a result, even in the case of a customer, such as interfere with the geography to unfamiliar customers and, for example, conversations have drunk of purpose local surface, than the conventional time required for confirmation of the customer's name and destination Since it is possible to shorten the time, it is possible to improve the efficiency of the vehicle dispatching work, and it is possible to enhance the ability of the vehicle dispatching center to deal with when calls from customers are concentrated, and it is possible to obtain a reliable order.

【００４４】また、ＩＣカードに、顧客の識別情報を記
録する代わりに、顧客の個人情報を記録することによ
り、配車センタにおいて個人情報を検索する必要がなく
なり、顧客の個人情報に対応して目的地の情報を配車セ
ンタのデータベース部に登録しておけばよいので、デー
タベース部の記憶容量を軽減できる。By recording the personal information of the customer instead of recording the identification information of the customer in the IC card, it is not necessary to search for the personal information at the dispatch center, and the purpose is to correspond to the personal information of the customer. Since the ground information may be registered in the database section of the vehicle dispatch center, the storage capacity of the database section can be reduced.

【００４５】また、端末装置がＩＣカードに予め記録さ
れた配車センタのフリーダイヤル番号を読み出し自動ダ
イヤルして、配車センタとの回線接続を行うので、顧客
が配車センタを呼び出す手間を軽減することができる。Further, since the terminal device reads out the toll-free number of the vehicle dispatch center pre-recorded in the IC card and automatically dials it to establish a line connection with the vehicle dispatch center, it is possible to reduce the trouble of calling the vehicle dispatch center by the customer. it can.

【００４６】また、端末装置と配車センタとの間でやり
取りされるディジタル信号の所定ビットを個人情報、識
別情報及び目的地の情報に割り当てるビットスチール方
式を用いることにより、例えば公衆電話等の既存のシス
テムにおいてシステムの構成を大幅に変えることなく、
個人情報、識別情報及び目的地の情報を端末装置から配
車センタに送信することができる。Further, by using a bit steal system for allocating predetermined bits of a digital signal exchanged between the terminal device and the vehicle dispatch center to personal information, identification information and destination information, existing telephones such as public telephones are used. In the system, without significantly changing the system configuration
Personal information, identification information, and destination information can be transmitted from the terminal device to the dispatch center.

[Brief description of drawings]

【図１】本発明の第１の実施の形態となる配車システ
ムの構成を示すブロック図である。FIG. 1 is a block diagram showing a configuration of a vehicle allocation system according to a first embodiment of the present invention.

【図２】ＩＣカードの発行方法を示すフローチャート
図である。FIG. 2 is a flowchart showing an IC card issuing method.

【図３】図１の配車システムの動作を示すフローチャ
ート図である。3 is a flowchart showing the operation of the vehicle allocation system of FIG.

【図４】本発明の第２の実施の形態における配車シス
テムの動作を示すフローチャート図である。FIG. 4 is a flowchart showing an operation of the vehicle allocation system according to the second embodiment of the present invention.

[Explanation of symbols]

１…ＩＣカード公衆電話機、２…カード発行システム、
３…配車センタ、４…受付システム、５…配車管理シス
テム、６…移動局装置、７…通信回線、１０…ＩＣカー
ド、１１…リーダライタ部、１２、４１…通信部、１
３、４８、５６、６５…制御部、４３、５１…外部イン
タフェース部、４４…電話機、４５、５４、６２…操作
部、４６、５５、６４…表示部、４７…データベース
部、５２、６１…無線通信部、５３…ＡＶＭ処理部、６
３…ＧＰＳ装置。1 ... IC card public telephone, 2 ... Card issuing system,
3 ... vehicle dispatch center, 4 ... reception system, 5 ... vehicle dispatch management system, 6 ... mobile station device, 7 ... communication line, 10 ... IC card, 11 ... reader / writer section, 12, 41 ... communication section, 1
3, 48, 56, 65 ... Control unit, 43, 51 ... External interface unit, 44 ... Telephone, 45, 54, 62 ... Operation unit, 46, 55, 64 ... Display unit, 47 ... Database unit, 52, 61 ... Radio communication unit, 53 ... AVM processing unit, 6
3 ... GPS device.

フロントページの続き (72)発明者板垣信之東京都目黒区下目黒二丁目２番３号株式会社田村電機製作所内 (72)発明者三岡広昌東京都目黒区下目黒二丁目２番３号株式会社田村電機製作所内 (72)発明者栗崎康平神奈川県厚木市飯山2824−８神奈中ハイヤー株式会社内 (56)参考文献特開平９−115095（ＪＰ，Ａ) 特開平９−282597（ＪＰ，Ａ) 特開平９−128693（ＪＰ，Ａ) 特開平２−56126（ＪＰ，Ａ) 特開平11−122664（ＪＰ，Ａ) 特開平８−315292（ＪＰ，Ａ) 特開2000−76399（ＪＰ，Ａ) 実開昭60−98678（ＪＰ，Ｕ) (58)調査した分野(Int.Cl.⁷，ＤＢ名) G08G 1/123 G06F 17/60 112 G06F 17/60 172 G06F 17/60 510 Front page continuation (72) Inventor Nobuyuki Itagaki 2-3-3 Shimomeguro, Meguro-ku, Tokyo Inside Tamura Electric Co., Ltd. (72) Inventor Hiromasa Mioka 2-3-2 Shimeguro, Meguro-ku, Tokyo Incorporated company Tamura Denki Seisakusho (72) Inventor Kohei Kurisaki 2824-8 Iiyama, Atsugi-shi, Kanagawa Kanaka Higher Co., Ltd. (56) Reference JP 9-115095 (JP, A) JP 9- 282597 (JP, A) JP-A-9-128693 (JP, A) JP-A-2-56126 (JP, A) JP-A-11-122664 (JP, A) JP-A-8-315292 (JP, A) JP-A-2000-76399 (JP, A) Actual development Sho 60-98678 (JP, U) (58) Fields investigated (Int.Cl. ⁷ , DB name) G08G 1/123 G06F 17/60 112 G06F 17/60 172 G06F 17/60 510

Claims

(57) [Claims]

1. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer request, wherein the IC card records customer identification information and destination information, and the terminal device includes: The identification information and the destination information are read from the IC card of the customer requesting the vehicle allocation, and the read information is transmitted to the vehicle allocation center via the communication line, and the vehicle allocation center possesses the IC card. Personal information is stored in advance corresponding to the customer's identification information, the identification information and the destination information are received, and the personal information corresponding to the received identification information is retrieved from the stored information. Then, based on the calling position notified by the customer via the communication line, a business vehicle that can be dispatched to this calling position is selected, and at least the personal information and the eyes are added to the selected business vehicle. Dispatch system transmits a land of information, the selected operating a vehicle, characterized in that to display for crew and the personal information and the destination information at least received.

2. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer request, wherein the IC card records personal information of a customer and destination information, and the terminal device includes: The personal information and the destination information are read from the IC card of the customer requesting the vehicle dispatch, and the read information is transmitted to the vehicle dispatch center via the communication line. The vehicle dispatch center uses the personal information and the purpose. On the basis of the calling position notified by the customer via the communication line, the business vehicle that can be allocated to this calling position is selected, and at least the personal information is stored in the selected commercial vehicle. A vehicle dispatch system, which transmits information on the destination, and the selected business vehicle displays at least the received personal information and information on the destination to a crew member. .

3. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer's request, wherein the IC card records customer identification information, and the terminal device is a customer requesting vehicle allocation. The identification information is read from the IC card, and the read information is transmitted to the vehicle dispatch center via the communication line. The vehicle dispatch center stores personal information in correspondence with the identification information of the customer who owns the IC card. Destination information is stored in advance, the personal information corresponding to the received identification information and the destination information are retrieved from the stored information, and the call is notified from the customer via the communication line. A business vehicle that can be dispatched to this calling position is selected based on the position, and at least the personal information and the destination information are transmitted to the selected business vehicle, and the selected business vehicle A vehicle dispatch system, wherein the vehicle displays at least the received personal information and destination information to a crew member.

4. A business vehicle, a vehicle allocation center that manages the operation of the commercial vehicle, a terminal device connected to the vehicle allocation center via a communication line, and an I issued to a customer.
A vehicle allocation system comprising a C card and allocating a vehicle for business according to a customer's request, wherein the IC card records personal information of the customer, and the terminal device is a customer requesting vehicle allocation. The personal information is read from the IC card, and the read information is transmitted to the vehicle dispatch center via the communication line. The vehicle dispatch center specifies a destination corresponding to the personal information of the customer who owns the IC card. Information is stored in advance, the destination information corresponding to the received personal information is searched from the stored information, and the call position is determined based on the call position notified by the customer via the communication line. A business vehicle that can be dispatched is selected, at least the personal information and the destination information are transmitted to the selected business vehicle, and the selected business vehicle has received at least A vehicle dispatch system characterized by displaying the personal information and the destination information to a crew member.

5. The vehicle allocation system according to claim 3 , wherein the terminal device is capable of reading information from the IC card.
A possible IC card public telephone, and when the IC card is a predetermined automatic dial card, the toll-free number of the vehicle dispatch center pre-recorded in the IC card is read out and automatically dialed to establish a line with the vehicle dispatch center. A dispatch system characterized by connecting.

6. The vehicle allocation system according to claim 1, 2, 3 or 4, wherein communication is performed between the terminal device and the vehicle allocation center.
A predetermined bit of a digital signal is used as the personal information and the identification.
Bit steal to be assigned to information and destination information
Depending on the method, the personal information, the identification information, and the purpose
The local information is transmitted from the terminal device to the vehicle dispatch center, and the vehicle dispatch center collects the predetermined bits for a plurality of bits.
And analyze the personal information, the identification information and the purpose.
A vehicle dispatch system characterized by acquiring ground information .

7. The vehicle allocation system according to claim 1 , wherein the terminal device communicates with the vehicle allocation center via the communication line with a reader / writer unit that reads information from the IC card .
Read from the IC card by the communication unit and the reader / writer unit
The stored information via the first communication unit to the vehicle dispatch center.
A first control unit for transmitting to the terminal device, and the vehicle dispatch center for communicating with the terminal device via the communication line.
Corresponds to the communication unit and the identification information of the customer who owns the IC card.
Database unit for storing the personal information in advance , a first wireless communication unit for performing wireless communication with the business vehicle, and reception from the business vehicle via the first wireless communication unit.
Based on the location information and status information
An AVM processing unit that manages a line, and the identification information and the destination via the second communication unit.
The information corresponding to the received identification information is received.
The person information is retrieved from the database section and the second communication is performed.
The call position notified by the customer via the subscriber is set to the AVM.
Commercial vehicles that can be output to the processing unit and dispatched to this calling position
Select both, at least the personal information and the destination
Information and the selected via the first wireless communication unit
A second control unit for transmitting to a commercial vehicle; the commercial vehicle has a second wireless communication unit for performing wireless communication with the vehicle allocation center; a GPS device for detecting the position of the vehicle; and a crew member. A display unit for displaying information, and position information and status information of the host vehicle to the second wireless communication.
The second radio is transmitted to the dispatch center via the communication unit.
Receives the personal information and the destination information via the communication unit.
When this information is received, this information is displayed on the display unit.
A vehicle dispatch system having a control unit .

8. The vehicle allocation system according to claim 2 , wherein the terminal device communicates with the vehicle allocation center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: a second communication unit configured to communicate with the terminal apparatus via the communication line, wherein the operating vehicles in the first radio communication unit that performs wireless communication, the first wireless communication unit from the operating vehicles An AVM processor that manages the operation of the commercial vehicle based on the position information and the status information received via the personal computer and the destination via the second communication unit .
Upon receiving the information, the calling position notified by the customer via the second communication unit is output to the AVM processing unit to select a business vehicle that can be dispatched to this calling position, and at least the personal information. Secondly, transmitting the destination information and the selected commercial vehicle via the first wireless communication unit.
And a second wireless communication unit that wirelessly communicates with the vehicle dispatch center, a GPS device that detects the position of the own vehicle, and information to be displayed to crew members. And a position information and status information of the own vehicle are transmitted to the vehicle dispatch center via the second wireless communication unit, and the personal information and the destination are transmitted via the second wireless communication unit. And a third control unit for displaying the information on the display unit when the information is received.

9. The vehicle allocation system according to claim 3 , wherein the terminal device communicates with the vehicle allocation center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: A second communication unit that communicates with the terminal device via the communication line, and the identification information of the customer who owns the IC card
That stores in advance the personal information and the destination information.
Database unit, a first wireless communication unit that wirelessly communicates with the commercial vehicle, and the commercial vehicle based on position information and state information received from the commercial vehicle via the first wireless communication unit. Corresponding to the AVM processing unit managing the operation of the vehicle and the identification information received via the second communication unit.
The personal information and destination information
The calling position notified by the customer via the second communication unit is output to the AVM processing unit to select a business vehicle that can be dispatched to this calling position, and at least the personal information. And a second control unit for transmitting the destination information to the selected commercial vehicle via the first wireless communication unit, wherein the commercial vehicle wirelessly communicates with the vehicle dispatch center. A second wireless communication unit for performing the following; a GPS device for detecting the position of the own vehicle; a display unit for displaying information to crew members; the position information and status information for the own vehicle; When the personal information and the destination information are transmitted via the wireless communication unit to the vehicle dispatch center and the second wireless communication unit is received, this information is displayed on the display unit. A vehicle allocation system having a control unit

10. The vehicle dispatch system according to claim 4 , wherein the terminal device communicates with the vehicle dispatch center via the communication line and a reader / writer unit that reads information from the IC card.
And a first control unit that transmits information read from the IC card by the reader / writer unit to the vehicle dispatch center via the first communication unit, the vehicle dispatch center comprising: A second communication unit that communicates with the terminal device via the communication line, and corresponds to the personal information of the customer who owns the IC card.
Database unit for pre-storing information on the destination, a first wireless communication unit for wirelessly communicating with the business vehicle, and position information received from the business vehicle via the first wireless communication unit. And an AVM processing unit that manages the operation of the commercial vehicle based on the status information, and the personal information received via the second communication unit.
The business vehicle capable of retrieving information on the destination from the database unit, outputting the calling position notified by the customer via the second communication unit to the AVM processing unit, and allocating to the calling position. And a second control unit for transmitting at least the personal information and the destination information to the selected commercial vehicle via the first wireless communication unit, the commercial vehicle A second wireless communication unit that performs wireless communication with the vehicle dispatch center; a GPS device that detects the position of the host vehicle; a display unit for displaying information to crew members; and position information of the host vehicle. When the status information and the personal information and the destination information are received via the second wireless communication unit to the vehicle dispatch center and the second wireless communication unit is received, the information is transmitted to the vehicle dispatch center. A third control unit to be displayed on the display unit Dispatch system, comprising.