JP2025152574A - Automated sales systems and programs - Google Patents

Abstract

The present invention provides an automated sales system and program that performs automated sales via auto-calls and encourages applications by sending messages to mobile phone numbers.
[Solution] The automated sales system 1 comprises an automatic voice calling unit 11 that automatically calls the user's mobile phone number, an input screen generating unit 12 that generates an input screen for the user to input information and send to the server, a URL generating unit 13 that generates a URL for displaying the input screen, a mobile phone number message sending unit 14 that sends a message including the URL to the mobile phone number, a user information recording unit 15 that records when the user accesses the URL and accesses the input screen along with the time of access, and a mobile phone number message sending unit 16 after a certain time has passed that automatically sends a message to the user's mobile phone number if the user does not input and send information on the input screen for a certain time or more after accessing the input screen.
[Selected Figure] Figure 1

Description

This technology automatically calls the user's mobile phone number and, in response to a specific voice or DTMF signal during the call, sends a message to the mobile phone number containing a URL for entering information, encouraging the customer to apply.

In recent years, an increasing number of companies are using automated sales methods via auto-call. One method involves automatically calling the user's mobile phone number and sending an SMS in response to specific DTMF signals during the call. This allows for efficient sales to a large number of customers.

With this type of automated telephone sales, even if the application input screen is sent via SMS, it can be difficult to get people to apply. The challenge is to communicate effectively to get people to apply.

The following technologies are known for systems that send SMS with URLs and tally the results. Patent Document 1 discloses a system that sends a different URL to each customer in an email newsletter, tallying up whether the link was clicked and determining which customer clicked. Patent Document 2 discloses a system that sends SMS with a survey input screen.

Japanese Patent Application Laid-Open No. 2006-277661 JP 2005-50114 A JP 2007-65827 A

However, this does not include measures for people who access the input screen but do not respond.

Patent Document 3 also discloses technology for a schedule adjustment system that sends a schedule adjustment URL by email and sends a warning to users who do not respond to the schedule adjustment request within a certain period of time. However, this technology also sends warnings to users who do not access the schedule adjustment URL, and if this technology is applied to sales that send SMS messages to a large number of customers, there are problems such as the number of people to be warned being so large that sending the warnings becomes too costly, or it could damage the impression of many customers.

The objective of this invention is to conduct automated sales via auto-call, send a message to a mobile phone number in response to a specific voice or DTMF signal during the call, and further to encourage customers who access the input screen but do not apply after a certain period of time has passed by sending a message to their mobile phone number or notifying an operator.

The automated sales system of the present invention comprises:
an automatic voice calling unit that automatically calls two or more mobile phone numbers of users;
an input screen generation unit that generates an input screen for a user to input information and transmit it to a server;
a URL generating unit that generates a URL for displaying the input screen and that incorporates information for identifying the user's mobile phone number;
a mobile phone number message sending unit that sends a message including the URL to the mobile phone number in response to a specific voice or DTMF signal during a call with the user;
a user information recording unit that, when a user accesses the URL and accesses the input screen, identifies the user's mobile phone number from the URL and records it together with the time of access;
The system is characterized by comprising a mobile phone number message sending unit that automatically sends a message to the mobile phone number of the user after a certain time has elapsed if the user does not enter or send information on the input screen for a certain time or more after accessing the input screen.

This feature allows the system to automatically make a call, send a message to a mobile phone number in response to a specific voice or DTMF signal during the call, and automatically send a message to the user's mobile phone number if the input screen is not sent for a certain period of time after accessing it.

Unlike the technology in Patent Document 3, by sending messages to mobile phone numbers only to customers who access the input screen, the cost of sending messages to mobile phone numbers can be reduced.

The automated sales system of the present invention comprises:
an operator standby state storage unit that stores an operator standby state;
Instead of the message sending unit after a certain period of time, the system is characterized by including an operator notification unit after a certain period of time which notifies the operator if the operator standby status storage unit holds that the operator is on standby when the user does not input and send information for a certain period of time or more after accessing the input screen, and which sends a message to the user's mobile phone number if the operator standby status storage unit does not hold that the operator is on standby.

This feature allows an on-call operator to quickly contact the user, and also reduces the cost of sending messages to mobile phone numbers by only sending messages to mobile phone numbers when there is no on-call operator.

The automated sales system of the present invention comprises:
The mobile phone number message sending unit is characterized by having an automatic voice calling unit that automatically calls the user after a certain period of time has elapsed if the user does not access the input screen for a certain period of time or more after the mobile phone number message sending unit has sent the message to the mobile phone number.

This feature allows the system to automatically call a user if the user does not access the input screen for a certain period of time after sending a message to their mobile phone number.

The automatic sales program of the present invention comprises:
an automatic voice calling process for automatically calling two or more users' mobile phone numbers;
an input screen generation process for generating an input screen for a user to input information and transmit it to a server;
a URL generation process for generating a URL for displaying the input screen, the URL including information for identifying the user's mobile phone number;
A mobile phone number message sending process that sends a message including the URL to the mobile phone number in response to a specific voice or DTMF signal during a call with the user;
a user information recording process for identifying the user's mobile phone number from the URL when the user accesses the input screen and recording the number together with the time of access;
The system is characterized by including a process for sending a message to a mobile phone number after a certain time has elapsed, which automatically sends a message to the mobile phone number of the user if the user does not input and send information on the input screen for a certain time or more after accessing the input screen.

This feature allows the computer to operate as an automated sales program.

The present invention provides an automated sales system and an automated sales program that enables a computer to function as an automated sales system, which performs automated sales via auto-call and sends messages to mobile phone numbers in response to specific voice or DTMF signals during a call, and further allows customers who access an input screen and do not submit an application after a certain period of time to be prompted to apply by sending a message to the mobile phone number or notifying an operator.

FIG. 1 is a diagram showing the configuration of an automated sales system 1 according to the first embodiment. FIG. 2 is a diagram showing an example of the input screen generated by the input screen generating unit 12. As shown in FIG. FIG. 3 is a diagram showing an example of a message addressed to a mobile phone number sent by the mobile phone number message sending unit 14. As shown in FIG. FIG. 4 is a diagram showing information recorded by the user information recording unit 15. As shown in FIG. FIG. 5 is a flowchart showing the flow of operations until the mobile phone number message sending unit 16 sends a message to a mobile phone number after a certain period of time has elapsed. FIG. 6 is a diagram showing the configuration of the automated sales system 1 in the second embodiment. FIG. 7 is a diagram showing the operator standby information stored in the operator standby state storage unit 111. As shown in FIG. FIG. 8 is a flowchart showing the flow of the determination made by the operator notification unit 112 after a certain period of time has elapsed.

Examples of the first embodiment of the present invention will be described below.
(Example: First embodiment)

Figure 1 shows the configuration of the automated sales system 1 in the first embodiment.

The automated sales system 1 is connected to the user terminal, customer terminal 2, and customer terminal 3 via a communication network.

The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

The automated sales system 1 includes an automated voice transmission unit 11, an input screen generation unit 12, a URL generation unit 13,
The system includes a mobile phone number message sending unit 14, a user information recording unit 15, and a mobile phone number message sending unit 16 after a certain period of time has elapsed.

Each component of the automated sales system 1 (automatic voice transmission unit 11, input screen generation unit 12, URL generation unit 13, mobile phone number message transmission unit 14, user information recording unit 15, mobile phone number message transmission unit 16 after a certain time has elapsed)
) may be located in physically separate locations.

The automatic voice calling unit 11 automatically calls two or more users' mobile phone numbers.

The input screen generation unit 12 generates an input screen for the user to enter information and send it to the server.

The URL generation unit 13 generates a URL for displaying the input screen, which also incorporates information for identifying the user's mobile phone number.

The mobile phone number message sending unit 14 responds to a specific voice or DTMF signal during a call with the user and sends a message including the URL to the mobile phone number.

When a user accesses the URL and accesses the input screen, the user information recording unit 15 identifies the user's mobile phone number from the URL and records it along with the time of access.

After a certain time has passed, a mobile phone number message sending part 16 automatically sends a message to the mobile phone number of the user when the user does not input and send information on the input screen for a certain time or more after accessing the input screen.
(First embodiment: automatic call, sending a message including a URL to a mobile phone number, and sending a message to a mobile phone number after a certain period of time has elapsed)

Below is an example of the process of automated phone calls made by the automated sales system 1, sending a message including a URL to a mobile phone number, and sending a message to a mobile phone number after a certain period of time has elapsed.

The automated voice calling unit 11 automatically calls the user's mobile phone number "09012345678" and says, "This is the support center of XX Company. If you would like to use our services, please answer "Yes." Or, press 1 on the dial."

Figure 2 shows an example of an input screen generated by the input screen generation unit 12.

The input screen generating unit 12 generates an input screen for a user to input information and send it to the server.

The URL generation unit 13 generates the URL "https://forms/d/e/1FAIpQLSqmgoUA/viewform?usp=sf_link", which is a URL for displaying the input screen and which also incorporates information for identifying the user's mobile phone number.

Figure 3 shows a message addressed to a mobile phone number sent by the mobile phone number message sending unit 14.

The mobile phone number message sending unit 14 responds to the voice "Yes" or DTMF signal "1" during a call with the user and sends a message to the mobile phone number including the URL "https://forms/d/e/1FAIpQLSqmgoUA/viewform?usp=sf_link": "Please respond via the input screen below. https://forms/d/e/1FAIpQLSqmgoUA/viewform?usp=sf_link."

Figure 4 shows the information recorded by the user information recording unit 15.

When a user accesses the URL and accesses the input screen, the user information recording unit 15 identifies the user's mobile phone number "09012345678" from the URL and records it together with the time of access "2023/01/01 15:00:00."

Figure 5 is a flowchart showing the process by which the mobile phone number message sending unit 16 sends a message to a mobile phone number after a certain period of time has elapsed.

If the user does not enter or submit information on the input screen for a certain period of time after accessing the input screen, the mobile phone number message sending unit 16 will automatically send the following message to the user's mobile phone number "09012345678": "This message will be sent to those who have not responded to the URL. Please respond via the input screen below. https://forms/d/e/1FAIpQLSqmgoUA/viewform?usp=sf_link."

This embodiment can be modified to include a function that will call back after a certain period of time if the call does not connect.

Furthermore, this embodiment may be modified so that if the input screen is accessed multiple times, the user information recording unit 15 only records the first access.

An example of the second embodiment of the present invention will be described below.
(Example: Second embodiment)

Figure 6 is a diagram showing the configuration of the automated sales system 1 in the second embodiment.

The communication network may be a telephone network, a dedicated line, a LAN (Local Area Network), the Internet, or a combination of these.

The automated sales system 1 includes an automatic voice calling unit 11, an input screen generating unit 12, a URL generating unit 13, a mobile phone number message sending unit 14, a user information recording unit 15, an operator standby status holding unit 111, an operator notification unit 112 after a certain period of time has elapsed, and an automatic voice calling unit 113 after a certain period of time has elapsed.

The devices that execute the processes corresponding to each component of the automated sales system 1 (automatic voice calling unit 11, input screen generating unit 12, URL generating unit 13, mobile phone number message sending unit 14, user information recording unit 15, operator standby status storage unit 111, operator notification after a certain period of time has elapsed unit 112, automatic voice calling after a certain period of time has elapsed unit 113) may be located in physically separate locations.

The operator standby state storage unit 111 stores the operator standby state.

After a certain time has elapsed, the operator notification unit 112 replaces the mobile phone number message sending unit in that if the user does not input and send information for a certain time or more after accessing the input screen, the operator notification unit notifies the operator if the operator standby status storage unit holds that the operator is on standby, and sends a message to the user if the operator standby status storage unit does not hold that the operator is on standby.
(Second embodiment: Notification to operator after a certain time has elapsed)

Below is an example of the processing performed by the automated sales system 1 when notifying an operator after a certain period of time has elapsed.

Figure 7 shows the operator standby information stored in the operator standby status storage unit 111. The operator standby status storage unit 111 stores the standby status of operator "A" as "Waiting."

Figure 8 is a flowchart showing the process by which the operator notification unit 112 makes a decision after a certain period of time has elapsed.

If the user does not enter and submit information for a certain period of time after accessing the input screen, the operator notification unit 112 will notify the operator, "Please contact 09012345678," if the operator standby status storage unit 111 stores the operator as "on standby." If the operator standby status storage unit 111 does not store the operator as "on standby" (it displays "away"), the operator notification unit 112 will send a mobile phone message to the user, destination number "09012345678," reading, "This will be sent to those who have not responded to the URL. Please apply using the input screen below. https://forms/d/e/1FAIpQLSqmgoUA/viewform?usp=sf_link."

This embodiment may be modified so that after a certain period of time has elapsed, the operator notification unit 112 both sends a message to the user's mobile phone number and notifies the operator.
(Second embodiment: Automatic voice call after a certain time has elapsed)

Below is an example of the processing performed by the automated sales system 1 when an automated voice call is made after a certain period of time has elapsed.

After a certain period of time has passed, if the user does not access the input screen for a certain period of time or longer after the mobile phone number message sending unit 14 sends the message to the mobile phone number, the automatic voice calling unit 113 will automatically call the user's mobile phone number "09012345678."

This embodiment can be modified so that if an operator is on standby, the call is connected to the operator when the user's call is connected, and if there is no operator on standby, an automated voice message is played when the call is connected.

This invention is an automated sales system and an automated sales program that enables a computer to function as an automated sales system, which performs automated sales via auto-call, sends messages to mobile phone numbers in response to specific voice or DTMF signals during a call, and allows customers who access the input screen and do not submit an application after a certain period of time to apply by sending a message to the mobile phone number or notifying an operator. It can be used by companies that conduct automated sales via telephone.

1 Automatic sales system 11 Automatic voice transmission unit 12 Input screen generation unit 13 URL generation unit 14 Mobile phone number message transmission unit 15 User information recording unit 16 Mobile phone number message transmission unit after a certain time has passed 111 Operator standby state storage unit 112 Operator notification unit after a certain time has passed 113 Automatic voice transmission unit after a certain time has passed 2 User terminal 3 Customer terminal

The automatic sales program of the present invention comprises:
an automatic voice calling process for automatically calling two or more users' mobile phone numbers;
an input screen generation process for generating an input screen for a user to input information and transmit it to a server;
a URL generation process for generating a URL for displaying the input screen, the URL including information for identifying the user's mobile phone number;
A mobile phone number message sending process that sends a message including the URL to the mobile phone number in response to a specific voice or DTMF signal during a call with the user;
a user information recording process for identifying the user's mobile phone number from the URL when the user accesses the input screen and recording the number together with the time of access;
When a user does not input and send information on the input screen for a certain period of time or more after accessing the input screen, the computer is caused to execute a process for sending a message to a mobile phone number after a certain period of time has elapsed, in which a message to the mobile phone number of the user is automatically sent to the mobile phone number of the user.

Claims (4)

an automatic voice calling unit that automatically calls two or more mobile phone numbers of users;
an input screen generation unit that generates an input screen for a user to input information and transmit it to a server;
a URL generating unit that generates a URL for displaying the input screen and that incorporates information for identifying the user's mobile phone number;
a mobile phone number message sending unit that sends a message including the URL to the mobile phone number in response to a specific voice or a specific DTMF signal during a call with the user;
a user information recording unit that, when a user accesses the URL and accesses the input screen, identifies the user's mobile phone number from the URL and records it together with the time of access;
An automated sales system comprising a mobile phone number message sending unit that automatically sends a message to the mobile phone number of a user after a certain period of time has elapsed if the user does not enter or send information on the input screen for a certain period of time or more after accessing the input screen. an operator standby state storage unit that stores an operator standby state;
After a certain period of time has passed, instead of sending a message to a mobile phone number,
The automatic sales system according to claim 1, further comprising an operator notification unit that notifies an operator if the operator standby status storage unit stores the status of an operator standby when the user does not input and send information for a certain period of time after accessing the input screen, and that sends a message to the user's mobile phone number if the operator standby status storage unit does not store the status of an operator standby. The automatic sales system of claim 1 or claim 2 is characterized in that it is further provided with an automatic voice calling unit that automatically calls the user after a certain period of time has elapsed if the user does not access the input screen for a certain period of time or more after the mobile phone number message sending unit has sent the message to the mobile phone number. an automatic voice calling process for automatically calling two or more users' mobile phone numbers;
an input screen generation process for generating an input screen for a user to input information and transmit it to a server;
a URL generation process for generating a URL for displaying the input screen, the URL including information for identifying the user's mobile phone number;
A mobile phone number message sending process that sends a message including the URL to the mobile phone number in response to a specific voice or a specific DTMF signal during a call with the user;
a user information recording process for identifying the user's mobile phone number from the URL when the user accesses the input screen and recording the number together with the time of access;
An automatic sales program characterized by comprising a process for sending a message to a mobile phone number after a certain period of time has elapsed, which automatically sends a message to the mobile phone number of a user if the user does not enter or send information on the input screen for a certain period of time or more after accessing the input screen.