JP2024039115A - Business support system, business support method and computer program - Google Patents

Abstract

[Problem] To efficiently share a user's screen information with a supporter who provides business support even when the screen information displayed on the terminal of a user who requires business support includes confidential information.
[Solution] This is a business support system in which screen information displayed on the user's terminal used for business support is shared between the terminal of the user who requires business support and the terminal of the supporter who provides business support. an acquisition means for acquiring screen information of a user's terminal, an identification means for identifying confidential information included in the screen information, a masking means for masking the confidential information identified by the identification means, and a masking means for masking the confidential information. A business support system comprising: a control means for controlling display of screen information on a supporter's terminal.
[Selection diagram] Figure 2

Description

The present disclosure relates to a business support system and the like that share screen information displayed on a user's terminal between a terminal of a user who requires business support and a terminal of a supporter who provides business support.

If a user of a business system does not know how to use the business system, he or she may contact a support person who provides support for the business. Here, the supporter refers to a person who is familiar with how to use the business system. For example, the supporter refers to the administrator of the business system. When making an inquiry, if the screen information displayed on the user's device can be shared with the support person, the user's situation can be shared accurately, making it possible to provide business support efficiently. It is.

However, screen information displayed on a user's terminal often includes confidential information such as personal information. In such a case, the user cannot share the screen information with the supporter from the viewpoint of protecting confidential information. In such a case, the user needs to take measures such as masking confidential information in advance, for example.

Examples of techniques for masking personal information included in images are disclosed in Patent Document 1 and Non-Patent Document 1.

International Publication No. 2018/225775

“Anonymizing sensitive data contained in images” Cloud Data Loss Prevention/Document/Guide, [online], Updated: August 13, 2020, Google Cloud, [Retrieved August 15, 2020] ], Internet <URL: https://cloud.google.com/dlp/docs/redacting-sensitive-data-images>

For example, the user uses the technology described in Patent Document 1 or Non-Patent Document 1 mentioned above to mask the screen capture of the screen information necessary for the inquiry. However, this case has the following problems. For example, when new information other than the screen information is to be shared at the time of inquiry, it is inefficient because it cannot be shared immediately if the new information includes confidential information.

The present invention has been made to solve the above problems, and even if the screen information displayed on the terminal of a user who requires business support contains confidential information, it is possible for the supporter who provides business support to The purpose is to provide a business support system etc. that can efficiently share screen information of users.

In order to achieve the above object, the business support system of the present invention provides information on the terminals of users who require business support and the terminals of supporters who provide business support. A business support system that shares screen information that is displayed, comprising an acquisition means for acquiring screen information of a user's terminal, a specifying means for specifying confidential information included in the screen information, and confidential information specified by the specifying means. and a control means that controls the supporter's terminal to display screen information on which confidential information has been masked.

The business support method of the present invention is a business in which screen information displayed on a user's terminal used for business support is shared between a terminal of a user who requires business support and a terminal of a supporter who provides business support. A support method in which a business support system acquires screen information of a user's terminal, identifies confidential information included in the screen information, masks the identified confidential information, and performs masking of the confidential information. The system is characterized by controlling the screen information to be displayed on the supporter's terminal.

A computer program of the present invention is a computer program for sharing screen information displayed on a user's terminal used for business support between a terminal of a user who requires business support and a terminal of a supporter who provides business support. The computer is required to perform the following steps: acquiring the screen information of the user's terminal, identifying the confidential information included in the screen information, masking the identified confidential information, and masking the confidential information. A process for controlling the screen information to be displayed on the supporter's terminal is executed.

The present invention makes it possible to efficiently share screen information even when the screen information includes secret information.

1 is a diagram showing a configuration example of a business support system 1 in a first embodiment. FIG. 1 is a block diagram showing the configuration of a server 100 in the first embodiment. 5 is a diagram illustrating an example of information used by the identifying unit 102 to identify secret information in the first embodiment. FIG. 5 is a diagram illustrating an example of screen information acquired by the acquisition unit 101. FIG. 3 is a diagram for explaining masking processing performed by a masking unit 103. FIG. It is a flowchart showing an example of the operation of the server 100 in the first embodiment. It is a block diagram showing a modification of the business support system 1 in the first embodiment. FIG. 2 is a block diagram showing the configuration of a server 100 in a second embodiment. 7 is a diagram illustrating an example of information used by the identifying unit 102 to identify secret information in the second embodiment. FIG. 3 is a diagram illustrating an example of content displayed on the user terminal 200 in order to accept settings of secret information. FIG. 3 is a diagram illustrating an example of content displayed on the user terminal 200 in order to accept registration of secret information. FIG. 5 is a diagram illustrating an example of the content displayed on the supporter terminal 300 in a process in which the exclusion request accepting unit 107 accepts an exclusion request. FIG. 3 is a diagram illustrating an example of the content that the notification unit 108 notifies the user terminal 200. FIG. It is a flowchart which shows an example of operation of server 100 in a 2nd embodiment. 3 is a sequence diagram showing the exchange of information among the server 100, the user terminal 200, and the supporter terminal 300. FIG. 1 is a diagram illustrating an example of a hardware configuration in which a business support system 1 according to the present disclosure is realized by a computer device 10 including a processor.

Embodiments according to the present invention will be described in detail below with reference to the drawings.

[First embodiment]
FIG. 1 is a diagram showing a configuration example of a business support system 1 in the first embodiment. The business support system 1 is a system for sharing screen information displayed on a user's terminal between a terminal of a user who requires business support and a terminal of a supporter who provides business support. A user who requires business support will hereinafter also be simply referred to as a "user," and a supporter who provides business support will hereinafter also be simply referred to as a "supporter."

The business support system 1 includes a server 100, user terminals 200-1 to 200-n1, and supporter terminals 300-1 to 300-n1. In FIG. 1, it is assumed that there are a plurality of user terminals and supporter terminals. Therefore, the user terminals are written as "user terminal 200-1", ... "user terminal 200-n1" (n1 is a natural number). Similarly, the supporter terminals are written as "supporter terminal 300-1", ... "supporter terminal 300-n2" (n2 is a natural number). In the following description, user terminals 200-1 to 200-n1 will be collectively referred to as user terminals 200. Similarly, supporter terminals 300-1 to 300-n2 are collectively referred to as supporter terminals 300. In the business support system 1, the values of n1 and n2, that is, the number of user terminals 200 and supporter terminals 300 do not need to be the same.

The server 100 identifies secret information included in the screen information acquired from the user terminal 200, and performs masking on the identified secret information. The specific configuration of the server 100 will be described later. In the present invention, masking refers to a process of covering up a specific area containing secret information. The specific process of masking will be described later. It is assumed that the server 100 is connected to each of the user terminal 200 and the supporter terminal 300 via an information communication network. The information communication network is, for example, an Internet line network, a dedicated line, or a mobile communication network. The information communication network may be a combination of any of the communication networks described above.

The user terminal 200 is a terminal used by a user for business. The user terminal 200 includes at least display means (not shown) such as a display. The user terminal 200 is, for example, a personal computer (PC), a tablet terminal, or a mobile communication terminal. In the business support system 1, there may be one or more user terminals 200, or there may be more than one user terminal 200. In the following description, the number of user terminals 200 will be explained as one, but this does not limit the number.

The supporter terminal 300 is a terminal owned by the supporter. The supporter terminal 300 is, for example, a PC, a tablet terminal, or a mobile communication terminal. The supporter terminal 300 includes at least display means (not shown) such as a display. The number of supporter terminals 300 may be one or more.

Next, the configuration of the server 100 in the first embodiment will be described in detail. FIG. 2 is a block diagram showing the configuration of the server 100 in the first embodiment. Referring to FIG. 2, the server 100 includes an acquisition section 101, an identification section 102, a masking section 103, and a control section 104.

The acquisition unit 101 is an example of an acquisition unit that acquires screen information from the user terminal 200. Screen information refers to information on a screen displayed on the display means of the user terminal 200. The acquisition unit 101 sequentially acquires screen information at a predetermined frame rate. Specifically, the acquired screen information refers to the display content of a screen extracted at a predetermined frame rate. The screen information may include a window screen, access destination information such as a URL, video information, still image information, and coded object information. It is assumed that the predetermined frame rate can be arbitrarily set by the administrator of the server 100. The acquisition unit 101 stores the acquired screen information in a storage unit (not shown). The stored screen information is used in processing by the specifying unit 102 and the masking unit 103.

The specifying unit 102 is an example of specifying means for specifying secret information included in screen information. Confidential information refers to information that should not be disclosed to anyone other than related parties, and includes, for example, personal information, personal-related information, confidential information, etc. In addition to the above-mentioned information, the secret information may be, for example, information that the user does not wish to disclose. Information that the user does not wish to disclose refers to, for example, information other than the displayed window (display information on the desktop screen, etc.). The specific process by which the specifying unit 102 specifies information that the user does not wish to disclose will be described in the second embodiment, and therefore will not be described here.

The identifying unit 102 identifies characters that correspond to secret information included in the screen information, for example, in the following manner. First, the identifying unit 102 recognizes a window from screen information. Next, the identifying unit 102 performs character recognition processing on the screen information acquired by the acquiring unit 101. In the character recognition process, the identification unit 102 may determine a character area and a non-character area from the screen information, and may recognize characters from the character area. Next, the identifying unit 102 refers to information stored in a storage device (not shown) provided inside or outside the server 100, and identifies characters that correspond to the secret information.

FIG. 3 is a diagram illustrating an example of information used by the identifying unit 102 to identify secret information. In FIG. 3, the identification information is information in which a keyword and a corresponding location of secret information are linked to each other. In FIG. 3, name, address, personal number, and confidential information are shown as examples of keywords used to specify confidential information, but keywords are not limited to these. In addition to these keywords, information contained in digital IDs such as insurer numbers, credit card numbers, GOV.UK Verify (United Kingdom of Great Britain and Northern Ireland Government Verify), and national identification numbers may also be included. good. National identification numbers are not limited to the personal numbers mentioned above, but include, for example, social security numbers, civil status numbers, national insurance numbers, and tax identification numbers.

The identifying unit 102 identifies the secret information using, for example, information as shown in FIG. Specifically, first, the identification unit 102 performs character recognition processing on the screen information, and further identifies the keywords "name", "address", "personal number", and "confidential" in the information shown in FIG. Explore. When a keyword is searched from the screen information, the specifying unit 102 specifies the entire window containing the character string, number, or keyword at the relevant location linked to the keyword as secret information. For example, the specifying unit 102 acquires the coordinates and font size of the range of the keyword "name" and, based on the coordinates and font size, secrets character strings within a distance of X1 (X1 is a natural number) from the range of "name". Identify as information. In addition, the specifying unit 102 acquires the coordinates and font size of the range of the keyword "address", and based on the coordinates and font size, the identification unit 102 uses character strings and numbers within a distance of X2 (X2 is a natural number) from the range of "address". identify as confidential information. Similarly, the specifying unit 102 acquires the coordinates and font size of the range of the keyword "address", and based on the coordinates and font size, the identification unit 102 determines the 12 digits within distance X3 (X3 is a natural number) from the range of "address". identify the numbers as confidential information. The distances X1, X2, and X3 are values determined in advance by the user, and do not need to be the same value. Further, the process related to identifying the secret information described above is only an example, and the process is not limited thereto. The process related to identifying the secret information described above can be replaced by general character recognition process.

Alternatively, the identification unit 102 identifies face information of a person included in the screen information as secret information. The identifying unit 102 identifies the face area included in the screen information as secret information, for example, using known face detection technology or template matching.

The specific processing performed by the specifying unit 102 will be further explained with reference to FIG. 4. FIG. 4 is a diagram illustrating an example of screen information acquired by the acquisition unit 101. First, the specifying unit 102 specifies window A and window B from the screen information. Next, the specifying unit 102 performs character recognition processing on the screen information of each window. Next, based on the information shown in FIG. 3, the identifying unit 102 determines that the character information following "Name:", "Address:", and "Personal Number:" in window A and the entire window B are confidential information. Specify. Further, the identification unit 102 identifies the face area included in window A as secret information using known face detection technology or pattern matching.

The masking unit 103 is an example of a masking unit that masks the secret information specified by the specifying unit 102. The processing performed by the masking unit 103 will be explained with reference to FIG. 5. FIG. 5 is a diagram for explaining the masking process performed by the masking unit 103. For example, the masking unit 103 synthesizes a filled rectangle as shown in the upper part of window A in FIG. 5 by superimposing it on the secret information identified by the identifying unit 102. Alternatively, the specifying unit 102 displays text information indicating the type of secret information as shown in the lower part of window A in FIG. 5, superimposed on the secret information specified by the specifying unit 102. Masking of the secret information may be performed to such an extent that the secret information cannot be distinguished, and the color of the mask and the pattern of filling are not limited. As shown in the display information on the upper part of window A and the desktop screen in FIG. 5, it may be a rectangle filled with black, or as shown in window B in FIG. 5, it may be filled in with a predetermined pattern.

The control unit 104 is an example of a control unit that controls the supporter's terminal to display screen information on which confidential information has been masked. The control unit 104 controls the screen information whose secret information has been masked by the masking unit 103 to be displayed on the display means of the supporter terminal 300. Specifically, the control unit 104 distributes the masked screen information to the supporter terminal 300. The masked screen information may be distributed not only to the supporter terminal 300 but also to the user terminal 200.

Next, an example of the operation of the server 100 in the first embodiment will be described with reference to the flowchart of FIG. 6.

For example, the server 100 starts processing for screen sharing by receiving a screen information sharing request from the user terminal 200.

First, the acquisition unit 101 acquires screen information of the user terminal 200 at a predetermined frame rate (step S101).

Next, the identifying unit 102 identifies the secret information included in the screen information acquired by the acquiring unit 101 (step S102).

Next, the masking unit 103 performs masking of the secret information identified by the identifying unit 102 (step S103).

Next, the control unit 104 controls the supporter terminal 300 to display the screen information on which the secret information has been masked (step S104).

The server 100 repeats the processing of steps S101 to S104 until a predetermined termination condition is satisfied (step S105). The predetermined termination condition is, for example, receiving a request to stop sharing from the user terminal 200. When the server 100 satisfies the predetermined end condition (step S105 YES), the server 100 ends the series of processes for screen sharing.

The server 100 in the first embodiment is configured as described above. Next, the effects of the first embodiment will be explained.

As described above, the business support system 1 acquires the screen information of the user terminal 200, identifies the secret information included in the screen information, masks the identified secret information, and masks the masked screen information. is displayed on the supporter terminal 300. In other words, the business support system 1 according to the first embodiment can efficiently provide support to a supporter who provides business support even when screen information displayed on the terminal of a user who requires business support includes confidential information. User screen information can be shared.

The business support system 1 in the first embodiment may be modified as follows.

In this embodiment, the acquisition unit 101, the identification unit 102, the masking unit 103, and the control unit 104 are configured in the server 100, but the configuration is not limited thereto. For example, as shown in FIG. 7, the acquisition unit 101, the identification unit 102, and the masking unit 103 may be provided in the user terminal 200, and the control unit 104 may be provided in the server 100.

[Second embodiment]
A second embodiment of the present invention will be described below. In the description of the second embodiment, the same reference numerals as those in the first embodiment are given the same reference numerals, and detailed description thereof will be omitted.

The business support system 1 in the second embodiment also includes a server 100, a user terminal 200, and a supporter terminal 300, similarly to the business support system 1 in the first embodiment. The user terminal 200 and the supporter terminal 300 in the second embodiment include input means (not shown) such as a mouse and a keyboard in addition to display means (not shown) such as a display.

FIG. 8 is a block diagram showing the configuration of the server 100 in the second embodiment. The server 100 in the second embodiment includes an acquisition section 101, an identification section 102, a masking section 103, a control section 104, a storage section 105, a secret information setting section 106, an exclusion request reception section 107, and a notification section. 108 and an exclusion consent receiving unit 109.

The storage unit 105 is an example of a storage unit that stores information for identifying secret information. The storage unit 105 stores dictionary information for identifying secret information in addition to information that links keywords and corresponding locations of secret information, as shown in FIG. Dictionary information is dictionary information that represents candidates for secret information, and refers to, for example, "person name dictionary", "place name dictionary", etc. This dictionary information is used, for example, in the following manner. For example, as shown in FIG. 9, dictionary information is used to identify character strings included in the dictionary within a predetermined distance from a keyword as secret information. Alternatively, the dictionary information is used to identify all words included in the dictionary as secret information. In the second embodiment, the storage unit 105 is a part of the configuration of the server 100, but it may be located outside the server 100. The identification unit 102 identifies secret information included in the screen information based on information stored in the storage unit 105.

The secret information setting unit 106 is an example of a secret information setting unit that receives secret information settings from a user.

The secret information setting unit 106 receives, for example, the type of secret information to be masked from the user terminal 200. FIG. 10 is a diagram showing an example of the content displayed on the user terminal 200 in order to receive the setting of secret information. For example, when the server 100 receives a request to share screen information from the user terminal 200, the server 100 causes the user terminal 200 to display a window as shown in FIG. The secret information setting section 106 receives the items input through the window shown in FIG. 10 and outputs them to the specifying section 102. The specifying unit 102 masks only the information acquired from the secret information setting unit 106 among the screen information. This configuration allows the user to change the scope of information to be disclosed depending on the supporter's position.

Alternatively, the secret information setting unit 106 may receive an instruction to register secret information from the user. FIG. 11 is a diagram showing an example of the content displayed on the user terminal 200 to accept registration of secret information. The user issues a request to register information that the user does not wish to disclose as confidential information via a window such as that shown in FIG. Specifically, the user issues a request to register arbitrary keywords, dictionary information, etc. as secret information via the window shown in FIG. The secret information setting unit 106 receives the request and adds it to the storage unit 105. This configuration allows the user to freely set information that the user does not wish to be disclosed, in addition to the secret information that has been set in advance. Furthermore, by registering dictionary information that complements the dictionary information stored in the storage unit 105 in advance, it is possible to improve the accuracy of masking. Dictionary information that complements the dictionary information stored in the storage unit 105 in advance refers to, for example, dictionary information that includes names of people that are not listed in the personal name dictionary stored in the storage unit 105 in advance.

The exclusion request receiving unit 107 is an example of an exclusion request receiving unit that receives, from the supporter terminal 300, a request to exclude a part of the masking from the screen information displayed on the supporter terminal 300. A request to exclude a part of masking from screen information is hereinafter also referred to as an exclusion request. The exclusion request reception unit 107 receives an exclusion request, for example, in the following manner. First, the supporter operating the supporter terminal 300 makes an exclusion request via the input means of the supporter terminal 300. For example, the supporter makes an exclusion request by clicking on a part of the screen information from which masking is to be excluded. Next, the supporter terminal 300 transmits the exclusion request to the server 100. The exclusion request includes information regarding the area for which masking is requested to be excluded. Then, the exclusion request receiving unit 107 receives the request from the supporter terminal 300.

An example of the processing of the exclusion request receiving unit 107 will be further explained using the drawings. FIG. 12 is a diagram showing an example of the content displayed on the supporter terminal 300 in a process in which the exclusion request receiving unit 107 receives an exclusion request. The supporter places the cursor on a part of the screen information displayed on the supporter terminal 300 that he or she wants to exclude from masking and clicks. When the supporter terminal 300 detects the click, the supporter terminal 300 displays a window that superimposes the area for which masking exclusion has been requested on highlighted screen information and accepts an input as to whether or not to request masking exclusion. In FIG. 12, as an example of highlighted display, the area for which masking has been requested to be excluded is displayed surrounded by a frame line, but the highlighted display is not limited to this. When the supporter selects "Yes" through the window, the supporter terminal 300 transmits the exclusion request including information regarding the area requested to be excluded from masking to the server 100.

The notification unit 108 is an example of a notification unit that notifies the user terminal 200 of the exclusion request received by the exclusion request receiving unit 107. FIG. 13 is a diagram illustrating an example of the content that the notification unit 108 reports to the user terminal 200. The notification unit 108 notifies the user of the exclusion request by displaying a window as shown in FIG. 13 on the display means of the user terminal 200, for example. Specifically, the notification unit 108 notifies the area for which masking exclusion has been requested from the supporter terminal 300. In FIG. 13, as an example, an area for which masking exclusion has been requested is indicated by surrounding the area with a frame line. The method of notification is not limited to this, and any method that allows the user to recognize the area for which exclusion has been requested may be used. The notification unit 108 allows the user to understand that the supporter has requested masking exclusion and the area for which exclusion has been requested.

The exclusion consent receiving unit 109 is an example of an exclusion consent receiving unit that receives consent information from the user terminal 200 indicating whether to approve the request received by the exclusion consent receiving unit 109. For example, the exclusion request accepting unit 107 displays a window on the user terminal 200 that accepts an input as to whether or not to accept the request notified by the notifying unit 108 . Alternatively, as shown in FIG. 13, when the notification unit 108 notifies the request, information for accepting an input as to whether or not to accept the request may be displayed at the same time. The exclusion consent reception unit 109 receives consent information input via the input means of the user terminal 200.

The masking unit 103 further receives consent information. Then, when the masking unit 103 receives information indicating that the request accepted by the exclusion consent receiving unit 109 is approved, the masking unit 103 excludes the part of the masking. Specifically, the masking unit 103 deletes the mask superimposed and synthesized on the secret information. The control unit 104 then controls the supporter terminal 300 to display the screen information excluding masking.

Next, an example of the operation of the server 100 in the second embodiment will be described with reference to the flowchart of FIG. 14.

For example, the server 100 starts processing by receiving a request to share screen information from the user terminal 200. The processing from step S201 to step S204 is the same as the processing from step S101 to step S104 in the first embodiment, so the explanation will be omitted.

The exclusion request reception unit 107 checks whether an exclusion request to exclude masking has been received from the supporter terminal 300 (step S205). If the exclusion request accepting unit 107 has not received an exclusion request (NO in step S205), the process proceeds to step S210. If the exclusion request reception unit 107 has received the exclusion request (step S205 YES), the notification unit 108 notifies the user terminal 200 of the exclusion request (step S206). Then, the exclusion consent reception unit 109 receives consent information from the user terminal 200 (step S207).

The processing from step S204 to step S207 will be described in detail with reference to FIG. 15. FIG. 15 is a sequence diagram showing the exchange of information among the server 100, the user terminal 200, and the supporter terminal 300.

First, the control unit 104 of the server 100 controls the supporter terminal 300 to display screen information on which secret information has been masked (step S204). The supporter terminal 300 receives screen information from the server 100 and displays the screen information via the display means of the supporter terminal 300.

Next, the exclusion request reception unit 107 receives an exclusion request to exclude a part of the masking from the supporter terminal 300 (step S205 YES).

Next, the notification unit 108 notifies the user terminal of the received exclusion request (step S206). The user terminal 200 receives the notification.

Next, the exclusion consent receiving unit 109 receives consent information from the user terminal 200 indicating whether to approve the request received by the exclusion consent receiving unit 109 (step S207).

The explanation returns to the flowchart of FIG. 14. If information to the effect that the exclusion request is accepted is received from the user terminal 200 (step S208 YES), the masking unit 103 excludes masking of a part of the screen information based on the exclusion request (step S209). . On the other hand, if information indicating that the exclusion request is not accepted is received from the user terminal 200 (NO in step S208), the process proceeds to step S210 without excluding masking of the screen information.

After completing the above-described processing, the server 100 performs the processing of step S210. The process in step S210 is the same as the process in step S105 in the first embodiment, so a description thereof will be omitted.

The server 100 in the second embodiment is configured as described above. The business support system 1 in the second embodiment can obtain the following effects in addition to the effects described in the first embodiment.

The business support system 1 described above receives an exclusion request from the supporter terminal 300 to exclude part of the masking from the screen information displayed on the supporter terminal 300, and notifies the user terminal 200 of the exclusion request. Further, the above-described business support system 1 receives consent information from the user terminal 200 indicating whether or not to accept the exclusion request, and excludes some masking when receiving information indicating that the request is accepted. With the above configuration, the business support system 1 can exclude masking, for example, when information that the supporter determines is necessary for business support has been masked. In other words, the business support system 1 according to the second embodiment can share screen information of users more efficiently.

The business support system 1 in the second embodiment may be modified as follows:

In this embodiment, the acquisition section 101, the identification section 102, the masking section 103, the control section 104, the storage section 105, the secret information setting section 106, the exclusion request reception section 107, the notification section 108, and the exclusion consent reception section 109 are integrated into the server 100. However, the configuration is not limited to this. For example, the secret information setting unit 106 may be configured as a user terminal.

[Hardware configuration by computer]
The functions of each component in each embodiment of the present disclosure described above can be realized not only by hardware but also by a computer device and firmware based on program control.

FIG. 16 is a diagram illustrating an example of a hardware configuration in which the business support system 1 according to the present disclosure is realized by a computer device 10 including a processor. The server 100, user terminal 200, and supporter terminal 300 of each embodiment are realized by the computer device 10. As shown in FIG. 16, the computer device 10 includes a CPU (Central Processing Unit) 11, a memory 12, a storage device 13 such as a hard disk for storing programs, an input/output interface 14 for connecting input devices and output devices, and a network connection. including a communication interface 15 for.

The CPU 11 operates an operating system to control the entire business support system 1 of the present invention. For example, the CPU 11 reads programs and data into the memory 12 from a storage medium attached to a drive device or the like. Further, the CPU 11 functions, for example, as part of the acquisition unit 101, the identification unit 102, the masking unit 103, and the control unit 104 in the first embodiment, and executes processing or instructions based on a program. Alternatively, the CPU 11 includes the acquisition unit 101, identification unit 102, masking unit 103, control unit 104, storage unit 105, secret information setting unit 106, exclusion request reception unit 107, notification unit 108, and exclusion consent reception unit in the second embodiment. It functions as part of the unit 109 and executes processing or instructions based on a program.

The storage device 13 is, for example, an optical disk, a flexible disk, a magneto-optical disk, an external hard disk, or a semiconductor memory. Some storage media of the storage device are non-volatile storage devices, and programs are recorded therein. Further, the program may be downloaded from an external computer (not shown) connected to a communication network.

The input device connected to the input/output interface 14 is realized by, for example, a mouse, a keyboard, etc., and is used for input operations. Similarly, the output device connected to the input/output interface 14 is realized by, for example, a display, and is used to display and confirm output results.

Although the present invention has been described above with reference to each embodiment, the present invention is not limited to the above embodiments. The configuration and details of the present invention can be modified in various ways that can be understood by those skilled in the art within the scope of the present invention. For example, although a plurality of operations are described in order in the form of a flowchart, the order in which they are described does not limit the order in which the plurality of operations are executed. Therefore, when implementing each embodiment, the order of the plurality of operations can be changed within a range that does not affect the content.

1 Business support system 10 Computer device 11 CPU
12 Memory 13 Storage device 14 Input/output interface 15 Communication interface 100 Server 101 Acquisition unit 102 Identification unit 103 Masking unit 104 Control unit 105 Storage unit 106 Secret information setting unit 107 Exclusion request reception unit 108 Notification unit 109 Exclusion consent reception unit 200 User Terminal 300 Supporter terminal

Claims (8)

A business support system in which a terminal of a user who requires business support and a terminal of a supporter who provides the business support share screen information displayed on the terminal of the user who uses the business support, the system comprising:
acquisition means for acquiring the screen information of the user's terminal;
identification means for identifying confidential information included in the screen information;
Masking means for masking the secret information identified by the identifying means;
A control means for controlling the supporter's terminal to display the screen information on which the secret information has been masked. 2. The business support system according to claim 1, wherein the secret information includes at least one of personal information, personal related information, and confidential information. further comprising a storage means for storing information for identifying the secret information,
3. The business support system according to claim 2, wherein the identifying means identifies the secret information included in the screen information based on information stored in the storage means. 4. The business support system according to claim 3, further comprising secret information setting means for accepting settings of the secret information from the user. Exclusion request receiving means that receives from the supporter's terminal a request to exclude a part of the masking from the screen information displayed on the supporter's terminal;
The business support system according to any one of claims 1 to 4, further comprising: notification means for notifying the user's terminal of the request. further comprising exclusion consent receiving means for receiving consent information indicating whether to consent to the request from the user's terminal;
6. The business support system according to claim 5, wherein the masking means further receives the consent information, and excludes the part of the masking when receiving information indicating that the request is approved. A business support method in which a terminal of a user who requires business support and a terminal of a supporter who provides the business support share screen information displayed on the terminal of the user used for the business support, the method comprising:
The business support system
obtaining the screen information of the user's terminal;
Identifying confidential information included in the screen information,
masking the identified secret information;
A business support method, comprising controlling to display screen information on which the secret information has been masked on the supporter's terminal. A computer program for sharing screen information displayed on a user's terminal used for business support between a terminal of a user who requires business support and a terminal of a supporter who provides business support, the computer program comprising:
to the computer,
a process of acquiring the screen information of the user's terminal;
a process of identifying confidential information included in the screen information;
a process of masking the identified secret information;
A computer program that executes a process of controlling the supporter's terminal to display screen information on which the secret information has been masked.

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