JP2024010551A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

[Problem] To provide a means by which an EC site/app business operator can consistently support a product's life cycle, from sales to collection/final disposal.
[Solution] The information processing device according to the present application includes an acquisition unit that acquires information regarding the user and information regarding the products purchased by the user, and an acquisition unit that acquires information regarding the user and information regarding the products purchased by the user. The present invention includes an estimating part for estimating the stage of the life cycle of a product purchased by a user, and a providing part for providing the user with information according to the estimated stage of the life cycle of the product, from purchase to disposal of the product.
[Selection diagram] Figure 1

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

Techniques have been disclosed for providing product information in accordance with a user's product purchasing tendencies at a physical store or a virtual store.

JP2022-044840A

However, with the above-mentioned conventional technology, only the provision of product information to the user and sales are performed, and after the product is sold, no special work is done other than supporting the vendor (shop) or manufacturer (manufacturer). Ta. In other words, users simply "buy" by shopping. For example, if you purchase a washing machine from an online mall, you will have to deal with the seller and repair company to troubleshoot and request repairs, and then have the washing machine collected at a recycling center. there was. We believe that if operators of EC sites/apps (malls, shops, auctions, flea markets, etc.) can provide consistent support throughout the product life cycle, from sales to collection/final disposal, they can contribute to improving user convenience. It will be done.

The present application was made in view of the above, and aims to provide a means for EC site/application operators to provide consistent support throughout the product lifecycle, from sales to collection/final disposal.

The information processing device according to the present application includes an acquisition unit that acquires information regarding the user and information regarding the products purchased by the user, and an acquisition unit that acquires information regarding the user and information regarding the products purchased by the user; an estimation unit that estimates the life cycle stage of the product purchased by the user; and a provision unit that provides the user with information corresponding to the estimated life cycle stage of the product, from purchase to disposal of the product. It is characterized by comprising the following.

According to one aspect of the embodiment, it is possible to provide a means by which an EC site/app business operator can consistently support the product lifecycle from sales to collection/final disposal.

FIG. 1 is an explanatory diagram showing an overview of an information processing method according to an embodiment. FIG. 2 is an explanatory diagram showing an overview of product proposals according to trends in product life cycles for each user. FIG. 3 is a diagram illustrating a configuration example of an information processing system according to an embodiment. FIG. 4 is a diagram illustrating a configuration example of a terminal device according to an embodiment. FIG. 5 is a diagram illustrating a configuration example of a server device according to an embodiment. FIG. 6 is a diagram showing an example of a user information database. FIG. 7 is a diagram showing an example of a history information database. FIG. 8 is a diagram showing an example of a product management information database. FIG. 9 is a flowchart showing the processing procedure according to the embodiment. FIG. 10 is a diagram showing an example of a hardware configuration.

DESCRIPTION OF THE PREFERRED EMBODIMENTS An information processing apparatus, an information processing method, and an information processing program according to the present application (hereinafter referred to as "embodiments") will be described in detail below with reference to the drawings. Note that the information processing apparatus, information processing method, and information processing program according to the present application are not limited to this embodiment. In addition, in the following embodiments, the same parts are given the same reference numerals, and redundant explanations will be omitted.

[1. Overview of information processing method]
First, with reference to FIG. 1, an overview of an information processing method performed by an information processing apparatus according to an embodiment will be described. FIG. 1 is an explanatory diagram showing an overview of an information processing method according to an embodiment. In addition, in FIG. 1, an example will be explained in which an EC site/app business provides consistent support throughout the lifecycle of a product, from sales to collection/final disposal.

As shown in FIG. 1, the information processing system 1 includes a terminal device 10 and a server device 100. The terminal device 10 and the server device 100 are connected to be able to communicate with each other by wire or wirelessly via a network N (see FIG. 3). In this embodiment, the terminal device 10 cooperates with the server device 100.

The terminal device 10 is a smart device such as a smartphone or a tablet terminal used by a user U (user), and is connected to an arbitrary server device via a wireless communication network such as 4G (Generation) or LTE (Long Term Evolution). This is a mobile terminal device that can communicate. Further, the terminal device 10 has a screen such as a liquid crystal display, which has a touch panel function, and displays data such as content through a tap operation, a slide operation, a scroll operation, etc. from the user U using a finger or a stylus. Accepts various operations on. Note that an operation performed on an area of the screen where content is displayed may be an operation on the content. Further, the terminal device 10 may be not only a smart device but also an information processing device such as a desktop PC (Personal Computer) or a notebook PC.

The server device 100 cooperates with the terminal device 10 of each user U, and provides API (Application Programming Interface) services for various applications (hereinafter referred to as apps) and various data to the terminal device 10 of each user U. It is an information processing device that provides information, and is realized using computers, cloud systems, etc.

Further, the server device 100 may be an information processing device that provides some kind of web service online to the terminal device 10 of each user U. For example, the server device 100 provides web services such as Internet connection, search service, SNS (Social Networking Service), electronic commerce (EC), electronic payment, online games, online banking, online trading, accommodation/ticket reservation, Services such as video/music distribution, news, maps, route searches, route guidance, route information, operation information, weather forecasts, etc. may be provided. In reality, the server device 100 may cooperate with various servers that provide the above-mentioned Web services, mediate the Web services, or may be in charge of processing the Web services.

Note that the server device 100 can acquire user information regarding the user U. For example, the server device 100 acquires information regarding user U's attributes such as user U's gender, age, and residential area. The server device 100 stores and manages identification information indicating the user U (user ID, etc.) as well as information regarding attributes of the user U.

Further, the server device 100 acquires various kinds of history information (log data) indicating the actions of the user U from the terminal device 10 of the user U or from various servers based on the user ID or the like. For example, the server device 100 acquires a location history, which is a history of user U's location, date and time, from the terminal device 10. The server device 100 also acquires a search history, which is a history of search queries input by the user U, from a search server (search engine). Additionally, the server device 100 acquires a viewing history, which is a history of content viewed by the user U, from the content server. The server device 100 also acquires a purchase history (payment history) that is a history of product purchases and payment processing by the user U from the electronic commerce server and the payment processing server. Further, the server device 100 may acquire the listing history and the sales history, which are the listing history of the user U on the marketplace, from the electronic commerce server or the payment processing server. The server device 100 also acquires a posting history, which is a history of postings by the user U, from a posting server or SNS server that provides a word-of-mouth posting service. Note that the various servers described above may be the server device 100 itself. That is, the server device 100 may function as the various servers described above.

[1-1. Notifications according to product life cycle]
Products such as home appliances have a "life cycle." When products such as home appliances break down, they are repaired, and instead of being thrown away, they are recycled by being traded in by users. On EC sites/apps (malls, shops, auctions, flea markets, etc.), many products that require maintenance or are subject to recycling, such as home appliances, are listed for sale.

For example, as shown in FIG. 1, the server device 100 receives a request (purchase instruction) for purchasing a product in electronic commerce from the terminal device 10 of the user U via the network N (see FIG. 3) (step S1). After the purchase and sale of the product is completed, the purchased product is delivered to the user U's home (home, designated location, etc.).

Note that, in reality, the server device 100 does not receive a request to purchase a product, but directly or indirectly (via another server device, etc.) from the terminal device 10 of the user U (user). Information regarding the purchase history of the product may also be acquired.

Subsequently, the server device 100 collects information related to the product purchased by the user U from the terminal device 10 of the user U via the network N (see FIG. 3) (step S2). The information related to the product purchased by the user U is information indicating the condition, usage status, etc. of the product.

For example, the server device 100 acquires a search query related to repair and maintenance of the product from the terminal device 10 of the user U. Search queries related to repair and maintenance of the product include search queries about repair requests and repair companies for the product, and search queries to find out how to repair and maintain the product. Further, the server device 100 may acquire, from the terminal device 10 of the user U, the history of accesses to websites related to repair and maintenance of the product, the history of repair requests, and the like. Additionally, the server device 100 may acquire the history of SNS that discloses or suggests the daily usage status of the product by the user U.

Alternatively, the server device 100 may directly acquire information regarding the state of the product and the like from the product with which communication is possible via the network N (see FIG. 3). The server device 100 may prepare a management page for the product exclusively for the user, and manage the status, usage status, etc. of the product based on information registered on the management page.

Subsequently, the server device 100 estimates the usage status of the product by the user U (step S3). For example, the server device 100 estimates the user U's personality, lifestyle, etc. from the user U's attributes (user segments, user personas), various histories, etc., or the information collected in step S2, and then sells the product. Estimate usage.

At this time, the server device 100 uses machine learning to estimate the user U's personality, lifestyle habits, etc. from the user U's attributes, various histories, etc., or the information collected in step S2, and determines the usage status of the product. It may be estimated. For example, the server device 100 uses machine learning to create an estimation model that uses user U's attributes, various histories, etc., or information collected in step S2 as input data, and outputs determination results of user U's personality, lifestyle habits, etc. generate. Alternatively, the server device 100 uses machine learning to input the set of the product purchased by the user U and the user U's attributes, various histories, etc. or the information collected in step S2, and uses the user U's personality as input data. An estimation model is generated that outputs the determination result of the product, lifestyle habits, etc., and/or the usage status of the product.

As for the machine learning method, deep learning, RNN (Recurrent Neural Network), LSTM (Long Short Term Memory), etc. may be used. Note that these are just examples, and the invention is not limited to these examples.

Next, the server device 100 estimates the life cycle stage of the product purchased by the user U based on the product's condition, usage status, etc. (step S4). For example, in a product's life cycle, it estimates when the product will require repair or maintenance, or when demand for product disposal or recycling will arise. Note that even for the same product, the life cycle of the product changes depending on the user.

At this time, the server device 100 may use machine learning to estimate the life cycle stage of the product purchased by the user U from the user U's attributes, various histories, etc., or the information collected in step S2. . For example, the server device 100 uses machine learning to input a set of the product purchased by the user U and the user U's attributes, various histories, etc. or the information collected in step S2, and uses the set of the product purchased by the user U as input data. An estimation model is generated that outputs the estimation results of the product's life cycle stage.

Subsequently, the server device 100 specifies support information at each stage of the product's life cycle (step S5). That is, the server device 100 identifies appropriate support information to be provided at each stage of the product's life cycle. For example, if the server device 100 is at a time when a demand for disposal or recycling of a product occurs, the server device 100 specifies information related to repair or maintenance of the product as support information to be proposed (provided).

Subsequently, the server device 100 provides appropriate support information for the product purchased by the user U at each stage of the life cycle of the product via the network N (see FIG. 3) (step S6).

In this embodiment, after the user U purchases the product, the server device 100 estimates the life cycle stage of the product purchased by the user U, at any time/regularly/according to the passage of time from the time of purchase. and provide information according to the estimated stage. Information according to the stage of a product's life cycle includes, for example, information required for each stage, information about things that would be nice (helpful) to have done at that stage, etc.

The server device 100 estimates the stages related to the use of the product as the stages of the life cycle of the product. For example, the server device 100 estimates the stage of a product's life cycle based on the period (elapsed time) since the user U purchased the product. Alternatively, after purchasing the product, the server device 100 estimates the stage of the product's life cycle based on the search query related to the product input by the user U and the contents of the search results. Alternatively, after purchasing the product, the server device 100 estimates the life cycle stage of the product based on other related purchased products that the user U has purchased in relation to the product.

The server device 100 also determines the operational status of the product purchased by the user U (normal or not), whether parts replacement is required, and whether maintenance is required, as stages of the product life cycle. , the state of the product itself and its usage may be estimated by inquiring the user U whether it is better to clean the product or not.

Alternatively, the server device 100 may estimate the product itself purchased by the user U or the state regarding the use of the product by machine learning or statistical processing using big data. Depending on the frequency of daily use of the product by the user, the care with which it is handled, the frequency of requests for repair, etc., the life cycle of the product may vary depending on user attributes and history, even for home appliances of the same model purchased at the same time. The stages can be different.

The server device 100 then provides various maintenance information, information on maintenance products, replacement parts, substitute products, used sales, etc., depending on the estimated stage. For example, the server device 100 provides information regarding any of parts replacement, maintenance, cleaning, recycling, and new purchase depending on the stage of the product's life cycle.

Furthermore, when the product reaches a life cycle stage, the server device 100 allows the user U to search for a search query corresponding to the stage, thereby detecting the arrival of the stage or estimating the stage. You can.

According to this embodiment, it also leads to the promotion of SDGs (Sustainable Development Goals). Some businesses are concerned that promoting the SDGs will reduce opportunities for users to purchase products, but from the user's perspective, they believe that there will be follow-up after the purchase. Some people say that customers can purchase with confidence because they don't have to worry about troubleshooting, troubleshooting, recycling, final disposal, etc. It is assumed that such users will consider purchasing products from businesses that can support them throughout the process, from sales to collection/final disposal.

The server device 100 proposes the purchase of a product to the user U, and after purchasing the product, estimates or collects information on the product's condition (almost broken, etc.) and usage status, provides product maintenance information, and provides product maintenance information. Suggest repairs, etc.

For example, the server device 100 sends product maintenance information to the terminal device 10 of the user U at an appropriate time, such as ``You should clean it like this.'' and ``It is a good idea to clean the filter every day.'' Provides advice and messages such as, or links to web pages that explain how to clean.

Additionally, the server device 100 detects the timing at which the warranty period of the product purchased by the user U expires, and recommends maintenance, recycling, repurchase, etc. of the product within the expiration date. Further, the server device 100 may make recommendations taking into account not only the product itself but also the life cycle of the product's parts. For example, the server device 100 recommends the purchase or replacement of replacement parts such as packings and filters, or maintenance supplies such as brushes for cleaning these parts. In addition to replacing parts, the system may also recommend purchasing other products to extend the life of parts.

For example, if the product is a watch, the server device 100 looks at the life cycle and makes an "overhaul", "article proposal" (related article introduction, comment posting proposal, etc.), or "belt replacement proposal" at an appropriate timing. etc., various notifications may be issued.

Further, if the product is shoes, the server device 100 may suggest shoe polishing at an appropriate timing based on the life cycle, and may also recommend purchasing or exchanging shoe polish cloths. At this time, if there is a T-shirt nearing the end of its life cycle among the products the user has purchased in the past, the server device 100 suggests that the T-shirt be crossed, and also recommends the purchase of a new T-shirt. You can.

At this time, the server device 100 estimates the condition of the product based on the elapsed time since the product purchase/last response, the content of the user's search query, etc., and makes a proposal according to the life cycle of the product.

[1-2. Product proposals according to product life cycle trends for each user]
With reference to FIG. 2, an overview of product proposals based on trends in product life cycles for each user will be described. FIG. 2 is an explanatory diagram showing an overview of product proposals according to trends in product life cycles for each user.

For example, as shown in FIG. 2, the server device 100 receives a request (purchase instruction) for purchasing a product in electronic commerce from the terminal device 10 of the user U via the network N (see FIG. 3) (step S11). Note that, in reality, the server device 100 does not receive a request to purchase a product, but directly or indirectly (via another server device, etc.) from the terminal device 10 of the user U (user). Information regarding the purchase history of the product may also be acquired.

Subsequently, the server device 100 collects information related to the product purchased by the user U from the terminal device 10 of the user U via the network N (see FIG. 3) (step S12).

Subsequently, the server device 100 estimates the usage status of the product by the user U (step S13).

Next, the server device 100 estimates the life cycle stage of the product purchased by the user U based on the product condition, usage status, etc. (step S14).

Subsequently, the server device 100 estimates trends regarding the life cycle of user U's products based on the stage of each product and the usage mode of each product (step S15).

For example, the server device 100 estimates the life cycle trends (preferences) that the user U prefers. The server device 100 may find trends in preferences regarding lifecycles, such as whether the user likes long lifecycles or likes short lifecycles, and may use this as a recommendation element. The server device 100 may determine/estimate whether the user U prefers a long life cycle or a short life cycle based on the product purchase history of the user U.

Further, the server device 100 may determine/estimate whether the user U is trying to extend the life cycle of the product (or is taking action to extend the life) from the history of the user U's actions. Examples of actions to prolong life include ``purchasing maintenance items and replacement parts appropriately'' and ``searching for means/methods to prolong life.'' Furthermore, if the user U is trying to extend the lifecycle of the product, the server device 100 estimates that the user U prefers a long lifecycle, and if the user is not trying to extend the lifecycle of the product, It is assumed that user U prefers short life cycles.

Note that for each user, there are "products whose life cycles are desired to be extended" and "products whose life cycles are not desired." That is, the life cycle trends (preferences) that the user U prefers may differ depending on the product (type/category). Further, the server device 100 may determine/estimate products for which the user U is trying to extend the lifecycle of the product and products for which the user U is not trying to extend the lifecycle from the history of the user U's actions.

Subsequently, the server device 100 provides information according to the estimated tendency (step S16). In this embodiment, the server device 100 proposes (purchase of) a product according to the life cycle tendency preferred by the user U.

For example, if the user U has been using shoes for a long time, the server device 100 suggests a bag that can be used for a long time, as information according to the estimated tendency. In other words, products with the same life cycle trends are proposed. Or, suggest something that will require maintenance and management like the products you currently have, but will last a long time.

Alternatively, the server device 100 suggests information for extending the life cycle of the product purchased by the user U, according to the estimated tendency. For example, the server device 100 provides information on various maintenance information, maintenance products, replacement parts, and the like.

[1-3. Example of product]
Products according to this embodiment are not limited to home appliances, etc., but also personal computers (PCs), smartphones, game consoles, cameras and lenses, unmanned aerial vehicles (UAVs) such as drones, luxury watches, and branded bags.・Accessories, jewelry/accessories, clothing/shoes, antiques, vintage items, rare items, musical instruments (guitars/bass/amps, drums, pianos/electronic pianos, string instruments, wind instruments/wind instruments) (vessels, etc.), works of art (paintings, calligraphy, sculptures, crafts, etc.), Western liquors (brandy, whiskey, wine, etc.), sporting goods (golf, surfing, snowboarding, skiing, tennis equipment, etc.), outdoor goods (camping goods, barbecues, etc.) supplies, canoes, kayaks, etc.), fishing gear (rods, reels, lures, etc.), astronomical telescopes/binoculars, bicycles (city cycles, electric bicycles, road bikes, mountain bikes, folding bicycles, etc.), vehicles (cars, autos, etc.) (motorcycles, etc.), small vessels (pleasure boats, motor boats, yachts, personal watercraft (watercraft), jet skis, etc.), objects other than those mentioned above that have second-hand market/recycling demand, and aftermarkets.

In addition, our products include real estate (single-family houses, apartment complexes, offices/offices, stores, warehouses, etc.), equipment, large home appliances (refrigerators, washing machines, air conditioners, massage chairs, etc.), and high-end furniture/imported furniture (sofas, tables, (chairs, lamps/lighting, mirrors, ornaments, beds, storage furniture, etc.), office furniture/office equipment, store fixtures, objects other than those listed above, even if they are in demand for second-hand market, recycling, repair, cleaning, etc. good. Equipment includes sanitary equipment (sinks, showers, baths, toilets, etc.), water supply equipment, drainage equipment, electrical equipment, gas equipment, kitchen equipment (sinks, stoves, etc.), communication equipment (antennas, communication lines, etc.), etc. .

However, the above is just an example of the product. In fact, it is not limited to these examples. Any product that has a life cycle and can be treated in the same way as this embodiment can be a target product.

[2. Configuration example of information processing system]
Next, the configuration of the information processing system 1 including the server device 100 according to the embodiment will be described using FIG. 3. FIG. 3 is a diagram showing a configuration example of the information processing system 1 according to the embodiment. As shown in FIG. 3, the information processing system 1 according to the embodiment includes a terminal device 10 and a server device 100. These various devices are connected via a network N so that they can communicate by wire or wirelessly. The network N is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network) such as the Internet.

Furthermore, the number of devices included in the information processing system 1 shown in FIG. 3 is not limited to what is illustrated. For example, in FIG. 3, only one terminal device 10 is shown for simplification of illustration, but this is just an example and is not limited, and there may be two or more terminal devices.

The terminal device 10 is an information processing device used by the user U. For example, the terminal device 10 may be a smart device such as a smartphone or a tablet terminal, a feature phone, a PC (Personal Computer), a PDA (Personal Digital Assistant), a game console or AV device with a communication function, a car navigation system, a smart watch, or the like. These include wearable devices such as head-mounted displays, smart glasses, etc. Further, the terminal device 10 may be a house/building, a car, a home appliance, an electronic device, etc. compatible with IOT (Internet of Things).

The terminal device 10 also supports wireless communication networks such as LTE (Long Term Evolution), 4G (4th Generation), and 5G (5th Generation), Bluetooth (registered trademark), and wireless LAN (Local The server device 100 can be connected to the network N via short-range wireless communication such as an area network) and can communicate with the server device 100.

The server device 100 is, for example, a computer such as a PC or a blade server, or a mainframe or a workstation. Note that the server device 100 may be realized by cloud computing.

[3. Configuration example of terminal device]
Next, the configuration of the terminal device 10 will be explained using FIG. 4. FIG. 4 is a diagram showing a configuration example of the terminal device 10. As shown in FIG. As shown in FIG. 4, the terminal device 10 includes a communication section 11, a display section 12, an input section 13, a positioning section 14, a sensor section 20, a control section 30 (controller), and a storage section 40. Be prepared.

(Communication Department 11)
The communication unit 11 is connected to a network N (see FIG. 3) by wire or wirelessly, and transmits and receives information to and from the server device 100 via the network N. For example, the communication unit 11 is realized by a NIC (Network Interface Card), an antenna, or the like.

(Display section 12)
The display unit 12 is a display device that displays various information such as position information. For example, the display unit 12 is a liquid crystal display (LCD) or an organic electro-luminescent display (EL display). Further, the display unit 12 is a touch panel type display, but is not limited to this.

(Input section 13)
The input unit 13 is an input device that receives various operations from the user U. For example, the input unit 13 includes buttons for inputting characters, numbers, and the like. Note that the input unit 13 may be an input/output port (I/O port), a USB (Universal Serial Bus) port, or the like. Further, when the display section 12 is a touch panel display, a part of the display section 12 functions as the input section 13. Further, the input unit 13 may be a microphone or the like that receives voice input from the user U. The microphone may be wireless.

(Positioning unit 14)
The positioning unit 14 receives a signal (radio wave) sent from a GPS (Global Positioning System) satellite, and based on the received signal, determines position information (for example, latitude and longitude). That is, the positioning unit 14 positions the terminal device 10 . Note that GPS is just one example of GNSS (Global Navigation Satellite System).

Further, the positioning unit 14 can measure the position using various methods other than GPS. For example, the positioning unit 14 may use various communication functions of the terminal device 10 to measure the position as an auxiliary positioning means for position correction and the like, as described below.

(Wi-Fi positioning)
For example, the positioning unit 14 positions the terminal device 10 using the Wi-Fi (registered trademark) communication function of the terminal device 10 or the communication network provided by each communication company. Specifically, the positioning unit 14 performs Wi-Fi communication, etc., and determines the position of the terminal device 10 by measuring the distance to nearby base stations and access points.

(Beacon positioning)
Further, the positioning unit 14 may use the Bluetooth (registered trademark) function of the terminal device 10 to measure the position. For example, the positioning unit 14 measures the position of the terminal device 10 by connecting to a beacon transmitter connected by a Bluetooth (registered trademark) function.

(geomagnetic positioning)
Furthermore, the positioning unit 14 positions the terminal device 10 based on the geomagnetic pattern of the structure measured in advance and the geomagnetic sensor included in the terminal device 10 .

(RFID positioning)
Further, for example, if the terminal device 10 has an RFID (Radio Frequency Identification) tag function equivalent to a contactless IC card used at station ticket gates, stores, etc., or has a function to read an RFID tag. In this case, the location where the terminal device 10 used the terminal device 10 is recorded together with the information that the payment was made. The positioning unit 14 may measure the position of the terminal device 10 by acquiring such information. Further, the position may be determined by an optical sensor, an infrared sensor, or the like provided in the terminal device 10.

The positioning unit 14 may position the terminal device 10 using one or a combination of the above-mentioned positioning means, if necessary.

(sensor section 20)
The sensor unit 20 includes various sensors mounted on or connected to the terminal device 10. Note that the connection may be a wired connection or a wireless connection. For example, the sensors may be a detection device other than the terminal device 10, such as a wearable device or a wireless device. In the example shown in FIG. 4, the sensor unit 20 includes an acceleration sensor 21, a gyro sensor 22, an atmospheric pressure sensor 23, an air temperature sensor 24, a sound sensor 25, an optical sensor 26, a magnetic sensor 27, and an image sensor ( camera) 28.

Note that each of the sensors 21 to 28 described above is merely an example and is not limited to the above. That is, the sensor section 20 may be configured to include a portion of each of the sensors 21 to 28, or may include other sensors such as a humidity sensor in addition to or instead of each of the sensors 21 to 28. .

The acceleration sensor 21 is, for example, a three-axis acceleration sensor, and detects the physical movement of the terminal device 10, such as the moving direction, speed, and acceleration of the terminal device 10. The gyro sensor 22 detects physical movements of the terminal device 10 such as tilt in three axes directions based on the angular velocity of the terminal device 10 and the like. The atmospheric pressure sensor 23 detects the atmospheric pressure around the terminal device 10, for example.

Since the terminal device 10 is equipped with the above-mentioned acceleration sensor 21, gyro sensor 22, atmospheric pressure sensor 23, etc., it is possible to implement technologies such as pedestrian autonomous navigation (PDR) using these sensors 21 to 23, etc. It becomes possible to measure the position of the terminal device 10 using the . This makes it possible to obtain indoor position information that is difficult to obtain using positioning systems such as GPS.

For example, a pedometer using the acceleration sensor 21 can calculate the number of steps, walking speed, and distance walked. Furthermore, by using the gyro sensor 22, it is possible to know the direction of travel of the user U, the direction of the line of sight, and the inclination of the user's body. Further, from the atmospheric pressure detected by the atmospheric pressure sensor 23, it is also possible to know the altitude and the number of floors where the terminal device 10 of the user U is located.

The temperature sensor 24 detects, for example, the temperature around the terminal device 10. The sound sensor 25 detects, for example, sounds around the terminal device 10. The optical sensor 26 detects the illuminance around the terminal device 10 . The magnetic sensor 27 detects, for example, the earth's magnetism around the terminal device 10. The image sensor 28 captures an image of the surroundings of the terminal device 10.

The above-mentioned atmospheric pressure sensor 23, temperature sensor 24, sound sensor 25, optical sensor 26, and image sensor 28 each detect atmospheric pressure, temperature, sound, and illuminance, and capture images of the surroundings, so that the terminal device 10 It is possible to detect the surrounding environment and situation. Furthermore, it is possible to improve the accuracy of the location information of the terminal device 10 based on the environment and situation around the terminal device 10.

(Control unit 30)
The control unit 30 includes, for example, a microcomputer having a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM, an input/output port, etc., and various circuits. Further, the control unit 30 may be configured with hardware such as an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). The control section 30 includes a transmitting section 31, a receiving section 32, and a processing section 33.

(Transmission unit 31)
The transmitting unit 31 receives, for example, various information input by the user U using the input unit 13, various information detected by the sensors 21 to 28 mounted on or connected to the terminal device 10, and information measured by the positioning unit 14. The location information of the terminal device 10 and the like can be transmitted to the server device 100 via the communication unit 11.

(Receiving unit 32)
The receiving unit 32 can receive various information provided from the server device 100 and requests for various information from the server device 100 via the communication unit 11 .

(Processing unit 33)
The processing unit 33 controls the entire terminal device 10, including the display unit 12 and the like. For example, the processing unit 33 can output various information transmitted by the transmitting unit 31 and various information received from the server device 100 by the receiving unit 32 to the display unit 12 for display.

(Storage unit 40)
The storage unit 40 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or an optical disk. Ru. The storage unit 40 stores various programs, various data, and the like.

[4. Configuration example of server device]
Next, the configuration of the server device 100 according to the embodiment will be described using FIG. 5. FIG. 5 is a diagram showing a configuration example of the server device 100 according to the embodiment. As shown in FIG. 5, the server device 100 includes a communication section 110, a storage section 120, and a control section 130.

(Communication Department 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). Further, the communication unit 110 is connected to the network N (see FIG. 3) by wire or wirelessly.

(Storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as an HDD, an SSD, or an optical disk. As shown in FIG. 5, the storage unit 120 includes a user information database 121, a history information database 122, and a product management information database 123.

(User information database 121)
The user information database 121 stores user information regarding the user U. For example, the user information database 121 stores various information such as user U's attributes. FIG. 6 is a diagram showing an example of the user information database 121. In the example shown in FIG. 6, the user information database 121 includes items such as "user ID (identifier),""age,""gender,""home,""worklocation," and "interest."

“User ID” indicates identification information for identifying user U. Note that the "user ID" may be user U's contact information (telephone number, email address, etc.), or may be identification information for identifying user U's terminal device 10.

Moreover, "age" indicates the age of the user U identified by the user ID. Note that the "age" may be information indicating the specific age of the user U (for example, 35 years old, etc.), or may be information indicating the age of the user U (for example, 30s, etc.) . Alternatively, the "age" may be information indicating the date of birth of the user U, or may be information indicating the generation of the user U (for example, born in the 1980s). Furthermore, “gender” indicates the gender of the user U identified by the user ID.

Moreover, "home" indicates the location information of the home of the user U identified by the user ID. In the example shown in FIG. 6, "home" is illustrated as an abstract code such as "LC11," but it may also be latitude and longitude information. Furthermore, for example, "home" may be a region name or address.

Moreover, "work place" indicates the location information of the work place (school in the case of a student) of the user U identified by the user ID. In the example shown in FIG. 6, the "work location" is illustrated as an abstract code such as "LC12," but it may also be latitude and longitude information. Further, for example, the "work location" may be a region name or address.

Moreover, "interest" indicates the interest of the user U identified by the user ID. That is, "interest" indicates an object in which the user U identified by the user ID has a high interest. For example, "interest" may be a search query (keyword) that the user U inputs into a search engine. In the example shown in FIG. 6, one "interest" is shown for each user U, but there may be a plurality of "interests".

For example, in the example shown in FIG. 6, the age of the user U identified by the user ID "U1" is "20s", and the gender is "male". Further, for example, the user U identified by the user ID "U1" indicates that his home is "LC11". Further, for example, the user U identified by the user ID "U1" indicates that the work location is "LC12". Further, for example, the user U identified by the user ID "U1" indicates that he is interested in "sports."

Here, in the example shown in FIG. 6, abstract values such as "U1", "LC11", and "LC12" are used for illustration, but "U1", "LC11", and "LC12" have specific values. It is assumed that information such as character strings and numerical values is stored. Below, abstract values may be illustrated in diagrams related to other information as well.

Note that the user information database 121 is not limited to the above, and may store various information depending on the purpose. For example, the user information database 121 may store various information regarding the terminal device 10 of the user U. In addition, the user information database 121 includes information such as demographic (demographic attributes), psychographic (psychological attributes), geographic (geographical attributes), behavioral (behavioral attributes), etc. of user U. Information regarding attributes may also be stored. For example, the user information database 121 includes name, family composition, place of birth (locality), occupation, position, income, qualifications, type of residence (single-family house, condominium, etc.), presence or absence of a car, commuting/commuting time, commuting/commuting, etc. Memorizes information such as routes, commuter pass sections (stations, lines, etc.), frequently used stations (other than the stations closest to your home or work), lessons (location, time zone, etc.), hobbies, interests, lifestyle, etc. You can.

(History information database 122)
The history information database 122 stores various information related to history information (log data) indicating the actions of the user U. FIG. 7 is a diagram showing an example of the history information database 122. In the example shown in FIG. 7, the history information database 122 has items such as "user ID", "location history", "search history", "browsing history", "purchase history", and "posting history".

“User ID” indicates identification information for identifying user U. Further, “position history” indicates a position history that is a history of the user U's position and movement. Further, “search history” indicates a search history that is a history of search queries input by the user U. In addition, “browsing history” indicates a browsing history that is a history of contents that the user U has viewed. Moreover, "purchase history" indicates a purchase history that is a history of purchases by user U. Moreover, "posting history" indicates a posting history that is a history of postings by user U. Note that the "posting history" may include questions regarding user U's belongings.

For example, in the example shown in FIG. 7, the user U identified by the user ID "U1" moves as per "location history #1", searches as per "search history #1", and searches as per "view history #1". This indicates that the content is viewed according to "history #1", a predetermined product, etc. is purchased at a predetermined store etc. according to "purchase history #1", and the content is posted according to "post history #1".

Here, in the example shown in FIG. 7, abstracts such as "U1", "location history #1", "search history #1", "browsing history #1", "purchase history #1" and "posting history #1" are used. Although the figures are illustrated using ``U1'', ``Location history #1'', ``Search history #1'', ``Browsing history #1'', ``Purchase history #1'' and ``Posting history #1'', It is assumed that information such as specific character strings and numerical values is stored.

Note that the history information database 122 is not limited to the above, and may store various information depending on the purpose. For example, the history information database 122 may store the user U's usage history of a predetermined service. Further, the history information database 122 may store the user U's visit history to a physical store, visit history to a facility, or the like. Further, the history information database 122 may store the payment history of user U's payment using the terminal device 10 (electronic payment).

(Product management information database 123)
The product management information database 123 stores various information regarding the life cycle of products purchased by the user U. FIG. 8 is a diagram showing an example of the product management information database 123. In the example shown in FIG. 8, the product management information database 123 has items such as "user ID", "product ID", "category", "purchase date and time", "status", "stage", and "trend". .

“User ID” indicates identification information for identifying user U. Moreover, "product ID" indicates identification information for identifying the product purchased by user U. Moreover, the "category" indicates the type/category of the product purchased by the user U. Moreover, the "purchase date and time" indicates the date and time when the user U purchased the product.

Further, the "state" indicates the operating state of the product purchased by the user U and the usage status of the product by the user U. Moreover, "stage" indicates the stage of the life cycle of the product purchased by user U.
Moreover, "trend" indicates a life cycle tendency (preference) preferred by the user U as a tendency regarding the life cycle of the product of the user U.

For example, in the example shown in FIG. 8, the user U identified by the user ID "U1" buys the product identified by the product ID "Product #1" and belongs to the category "Home appliances". Indicates that it was purchased on the purchase date and time "2022/6/15", the state of the product is "state #1", the life cycle stage of the product is "stage #1", and user U prefers it. The life cycle trend is "Trend #1".

Here, in the example shown in FIG. 8, abstract values such as "U1", "state #1", "stage #1", and "trend #1" are used for illustration; 1," "Stage #1," and "Trend #1" store information such as specific character strings and numerical values.

Note that the product management information database 123 is not limited to the above, and may store various information depending on the purpose. For example, the product management information database 123 may store support information at each stage of a product's life cycle. Further, the product management information database 123 may store information regarding products according to life cycle trends preferred by the user U.

(Control unit 130)
Returning to FIG. 5, the explanation will be continued. The control unit 130 is a controller, and controls the server device 100 using, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), or an FPGA (Field Programmable Gate Array). This is realized by executing various programs (corresponding to an example of an information processing program) stored in an internal storage device using a storage area such as a RAM as a work area. In the example shown in FIG. 5, the control unit 130 includes an acquisition unit 131, an estimation unit 132, a specification unit 133, and a provision unit 134.

(Acquisition unit 131)
The acquisition unit 131 acquires a search query input by the user U. For example, when the user U inputs a search query into a search engine or the like and performs a keyword search, the acquisition unit 131 acquires the search query via the communication unit 110. That is, the acquisition unit 131 acquires, via the communication unit 110, a keyword input by the user U into a search window of a search engine, site, or application.

The acquisition unit 131 also acquires user information regarding the user U via the communication unit 110. For example, the acquisition unit 131 acquires identification information indicating the user U (user ID, etc.), location information of the user U, attribute information of the user U, etc. from the terminal device 10 of the user U. Further, the acquisition unit 131 may acquire identification information indicating the user U, attribute information of the user U, etc. at the time of user U's user registration. The acquisition unit 131 then registers the user information in the user information database 121 of the storage unit 120.

Further, the acquisition unit 131 acquires various types of history information (log data) indicating the behavior of the user U via the communication unit 110. For example, the acquisition unit 131 acquires various types of history information indicating the behavior of the user U from the terminal device 10 of the user U or from various servers based on the user ID or the like. The acquisition unit 131 then registers various types of history information in the history information database 122 of the storage unit 120.

In this embodiment, the acquisition unit 131 acquires information regarding the user U and information regarding the products purchased by the user U.

(Estimation unit 132)
The estimating unit 132 includes a stage estimating unit 132A that estimates the life cycle stage of the product purchased by the user U, a state estimating unit 132B that estimates the operating state of the product and the usage status of the product by the user U, and 132C of tendency estimation parts which estimate the tendency regarding the life cycle of U's goods.

(Stage estimation unit 132A)
The stage estimating unit 132A of the estimating unit 132 estimates the life cycle stage of the product purchased by the user U based on information regarding the user U and information regarding the product purchased by the user U.

The stage estimating unit 132A of the estimating unit 132 estimates the stage of the product's life cycle based on the period since the user U purchased the product. Further, the stage estimating unit 132A of the estimating unit 132 estimates the stage of the product's life cycle from the search query related to the product input by the user U. Furthermore, the stage estimating unit 132A of the estimating unit 132 estimates the stage of the product's life cycle based on the purchase of products related to the product. Further, the stage estimating unit 132A of the estimating unit 132 estimates the stage of the product's life cycle from the attributes and history of the user U.

(State estimation unit 132B)
The state estimation unit 132B of the estimation unit 132 estimates the operating state of the product. Further, the state estimating unit 132B of the estimating unit 132 estimates the usage status of the product by the user U.

(Trend estimation unit 132C)
The trend estimating unit 132C of the estimating unit 132 estimates trends regarding the life cycle of the user U's products based on the life cycle stage of each product purchased by the user U and the usage mode of each product. For example, the trend estimating unit 132C of the estimating unit 132 estimates a life cycle trend preferred by the user U.

Furthermore, the tendency estimation unit 132C of the estimation unit 132 estimates whether the user U prefers a long life cycle or a short life cycle.

For example, the trend estimating unit 132C of the estimating unit 132 estimates whether the user U is trying to extend the life cycle of the product from the history of the user U's actions, and if the user U is trying to extend the life cycle of the product, the tendency estimating unit 132C If it is assumed that user U prefers a long life cycle and no attempt is made to extend the life cycle of the product, it is assumed that user U prefers a short life cycle.

In addition, the trend estimating unit 132C of the estimating unit 132 estimates whether the user U is trying to extend the lifecycle for each product type/category based on the behavior history of the user U, and estimates whether the user U is trying to extend the life cycle for each product type/category. It is estimated whether person U prefers a long life cycle or a short life cycle.

Alternatively, the trend estimating unit 132C of the estimating unit 132 estimates products for which the user U is trying to extend the life cycle and products for which the user U is not trying to extend the life cycle, from the history of the user U's actions.

(Specific section)
The specifying unit 133 specifies support information at each stage of the product life cycle. For example, the specifying unit 133 specifies appropriate support information to be provided at each stage of the product's life cycle.

Moreover, when the tendency regarding the life cycle of the user U's product is estimated, the identifying unit 133 identifies information according to the estimated tendency regarding the life cycle of the user U's product. For example, the specifying unit 133 specifies a product according to a life cycle trend preferred by the user U.

(Providing unit 134)
The providing unit 134 provides the user U with information corresponding to the estimated life cycle stage of the product, from purchase to disposal.

The providing unit 134 provides information regarding any of parts replacement, maintenance, cleaning, recycling, and new purchase depending on the stage of the product's life cycle.

The providing unit 134 provides the user U with information according to the estimated tendency regarding the life cycle of the product of the user U. For example, the providing unit 134 suggests products according to the life cycle trends preferred by the user U.

Further, the providing unit 134 suggests products that have the same or similar life cycle tendency as the product purchased by the user U.

Further, the providing unit 134 provides the user U with information for extending the life cycle of the product purchased by the user U.

[5. Processing procedure]
Next, a processing procedure by the server device 100 according to the embodiment will be described using FIG. 9. FIG. 9 is a flowchart showing the processing procedure according to the embodiment. Note that the processing procedure shown below is repeatedly executed by the control unit 130 of the server device 100.

For example, as shown in FIG. 9, the acquisition unit 131 of the server device 100 receives a request (purchase instruction) for purchasing a product in electronic commerce from the terminal device 10 of the user U via the communication unit 110 (step S101).

Subsequently, the acquisition unit 131 of the server device 100 collects information related to the product purchased by the user U from the terminal device 10 of the user U via the communication unit 110 (step S102).

Subsequently, the estimation unit 132 of the server device 100 estimates the usage status of the product by the user U (step S103).

Next, the estimating unit 132 of the server device 100 estimates the life cycle stage of the product purchased by the user U based on the product's condition, usage status, etc. (step S104).

Subsequently, the specifying unit 133 of the server device 100 specifies support information at each stage of the product life cycle (step S105).

Next, the providing unit 134 of the server device 100 sends the terminal device 10 of the user U, via the communication unit 110, appropriate information for each product purchased by the user U at each stage of the life cycle of the product. Support information is provided (step S106).

Subsequently, the estimating unit 132 of the server device 100 estimates a tendency regarding the life cycle of the product of the user U based on the stage of each product and the usage mode of each product (step S107).

Subsequently, the specifying unit 133 of the server device 100 specifies a product according to the estimated tendency regarding the life cycle of the product of the user U (step S108).

Subsequently, the providing unit 134 of the server device 100 proposes a product according to the estimated tendency regarding the life cycle of the product of the user U (step S109).

[6. Modified example]
The terminal device 10 and server device 100 described above may be implemented in various different forms other than the above embodiments. Therefore, a modification of the embodiment will be described below.

In the above embodiment, part or all of the processing executed by the server device 100 may actually be executed by the terminal device 10. For example, the process may be completed stand-alone (by the terminal device 10 alone). In this case, it is assumed that the terminal device 10 has the functions of the server device 100 in the above embodiment. Further, in the embodiment described above, since the terminal device 10 cooperates with the server device 100, it appears to the user U that the terminal device 10 is also executing the processing of the server device 100. That is, from another point of view, it can be said that the terminal device 10 includes the server device 100.

[7. effect〕
As described above, the information processing device (terminal device 10 and server device 100) according to the present application includes an acquisition unit 131 that acquires information regarding user U and information regarding products purchased by user U, and an acquisition unit 131 that acquires information regarding user U and information regarding products purchased by user U. an estimation unit 132 that estimates the life cycle stage of the product purchased by user U based on the information and information regarding the product purchased by user U; A providing unit 134 that provides information according to the stage to the user U is provided.

The estimation unit 132 estimates the stage of the product's life cycle based on the period since the user U purchased the product.

The estimation unit 132 estimates the life cycle stage of the product from the search query related to the product input by the user U.

The estimation unit 132 estimates the life cycle stage of the product based on the purchase of related products.

The estimating unit 132 estimates the stage of the product's life cycle from the attributes and history of the user U.

The estimation unit 132 estimates the operating state of the product.

The estimation unit 132 estimates the usage status of the product by the user U.

The providing unit 134 provides information regarding any of parts replacement, maintenance, cleaning, recycling, and new purchase depending on the stage of the product's life cycle.

Further, the information processing device according to the present application estimates trends regarding the life cycle of the user U's products based on the life cycle stage of each product purchased by the user U and the usage mode of each product. section 132, and a providing section 134 that provides the user U with information according to the estimated tendency.

The estimating unit 132 estimates the life cycle trends that the user U prefers. The providing unit 134 proposes products according to life cycle trends preferred by the user U.

The estimation unit 132 estimates whether the user U prefers a long life cycle or a short life cycle.

The estimation unit 132 estimates whether the user U is trying to extend the life cycle of the product from the history of the user U's actions, and if the user U is trying to extend the life cycle of the product, the user U prefers a long life cycle. If there is no attempt to extend the life cycle of the product, it is estimated that the user U prefers a short life cycle.

The estimation unit 132 estimates whether the user U is trying to extend the lifecycle for each product type/category based on the behavior history of the user U, and estimates whether the user U is trying to extend the life cycle for each product type/category. Estimate which one you prefer with a shorter life cycle.

The estimating unit 132 estimates products for which the user U is trying to extend the life cycle and products for which the user U is not trying to extend the life cycle, from the history of the user U's actions.

The providing unit 134 suggests products that have the same or similar life cycle tendency as the product purchased by the user U.

The providing unit 134 provides the user U with information for extending the life cycle of the product purchased by the user U.

Through any one or a combination of the above-mentioned processes, the information processing device according to the present application can provide a means for EC site/app business operators to consistently support the product lifecycle from sales to collection/final disposal. can.

[8. Hardware configuration]
Further, the terminal device 10 and the server device 100 according to the embodiments described above are realized by, for example, a computer 1000 having a configuration as shown in FIG. 10. The following will explain the server device 100 as an example. FIG. 10 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and a calculation device 1030, a primary storage device 1040, a secondary storage device 1050, an output I/F (Interface) 1060, an input I/F 1070, and a network I/F 1080 are connected to a bus. 1090.

The arithmetic unit 1030 operates based on programs stored in the primary storage device 1040 and the secondary storage device 1050, programs read from the input device 1020, and performs various processes. The arithmetic device 1030 is realized by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like.

The primary storage device 1040 is a memory device such as a RAM (Random Access Memory) that temporarily stores data used by the calculation device 1030 for various calculations. Further, the secondary storage device 1050 is a storage device in which data used by the arithmetic unit 1030 for various calculations and various databases are registered, and includes a ROM (Read Only Memory), an HDD (Hard Disk Drive), and an SSD (Solid Disk Drive). This is realized using flash memory, etc. The secondary storage device 1050 may be a built-in storage or an external storage. Further, the secondary storage device 1050 may be a removable storage medium such as a USB (Universal Serial Bus) memory or an SD (Secure Digital) memory card. Further, the secondary storage device 1050 may be a cloud storage (online storage), a NAS (Network Attached Storage), a file server, or the like.

The output I/F 1060 is an interface for transmitting information to be output to the output device 1010 that outputs various information such as a display, a projector, and a printer. (Digital Visual Interface) and HDMI (registered trademark) (High Definition Multimedia Interface). Further, the input I/F 1070 is an interface for receiving information from various input devices 1020 such as a mouse, keyboard, keypad, button, scanner, etc., and is realized by, for example, a USB or the like.

Further, the output I/F 1060 and the input I/F 1070 may be wirelessly connected to the output device 1010 and the input device 1020, respectively. That is, output device 1010 and input device 1020 may be wireless devices.

Moreover, the output device 1010 and the input device 1020 may be integrated like a touch panel. In this case, the output I/F 1060 and the input I/F 1070 may also be integrated as an input/output I/F.

Note that the input device 1020 is, for example, an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), or a tape. It may be a device that reads information from a medium, a magnetic recording medium, a semiconductor memory, or the like.

Network I/F 1080 receives data from other devices via network N and sends it to computing device 1030, and also sends data generated by computing device 1030 to other devices via network N.

Arithmetic device 1030 controls output device 1010 and input device 1020 via output I/F 1060 and input I/F 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the secondary storage device 1050 onto the primary storage device 1040, and executes the loaded program.

For example, when the computer 1000 functions as the server device 100, the arithmetic unit 1030 of the computer 1000 realizes the functions of the control unit 130 by executing a program loaded onto the primary storage device 1040. Further, the arithmetic device 1030 of the computer 1000 may load a program obtained from another device via the network I/F 1080 onto the primary storage device 1040, and execute the loaded program. Furthermore, the arithmetic unit 1030 of the computer 1000 may cooperate with other devices via the network I/F 1080, and may call and use program functions, data, etc. from other programs of other devices.

[9. others〕
Although the embodiments of the present application have been described above, the present invention is not limited to the contents of these embodiments. Furthermore, the above-mentioned components include those that can be easily assumed by those skilled in the art, those that are substantially the same, and those that are in a so-called equivalent range. Furthermore, the aforementioned components can be combined as appropriate. Furthermore, various omissions, substitutions, or modifications of the constituent elements can be made without departing from the gist of the embodiments described above.

Further, among the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or the processes described as being performed manually can be performed manually. All or part of this can also be performed automatically using known methods. In addition, information including the processing procedures, specific names, and various data and parameters shown in the above documents and drawings may be changed arbitrarily, unless otherwise specified. For example, the various information shown in each figure is not limited to the illustrated information.

Furthermore, each component of each device shown in the drawings is functionally conceptual, and does not necessarily need to be physically configured as shown in the drawings. In other words, the specific form of distributing and integrating each device is not limited to what is shown in the diagram, and all or part of the devices can be functionally or physically distributed or integrated in arbitrary units depending on various loads and usage conditions. Can be integrated and configured.

For example, the server device 100 described above may be realized by a plurality of server computers, and depending on the function, it may be realized by calling an external platform etc. using an API (Application Programming Interface), network computing, etc. Can be changed flexibly.

Furthermore, the above-described embodiments and modifications can be combined as appropriate within a range that does not conflict with the processing contents.

Further, the above-mentioned "section, module, unit" can be read as "means", "circuit", etc. For example, the acquisition unit can be read as an acquisition means or an acquisition circuit.

1 Information processing system 10 Terminal device 100 Server device 110 Communication unit 120 Storage unit 121 User information database 122 History information database 123 Product management information database 130 Control unit 131 Acquisition unit 132 Estimation unit 132A Estimation unit 132B Estimation unit 132C Estimation unit 133 Specification Section 134 Provision Section

Claims (11)

an acquisition unit that acquires information about the user and information about the products purchased by the user;
an estimation unit that estimates a life cycle stage of the product purchased by the user based on information regarding the user and information regarding the product purchased by the user;
a provision unit that provides the user with information according to the estimated life cycle stage of the product, from purchase to disposal;
An information processing device comprising: The information processing device according to claim 1, wherein the estimating unit estimates the life cycle stage of the product based on a period of time since the user purchased the product. The information processing device according to claim 1, wherein the estimation unit estimates a life cycle stage of the product from a search query related to the product input by the user. The information processing device according to claim 1, wherein the estimating unit estimates the life cycle stage of the product based on the purchase of a product related to the product. The information processing device according to claim 1, wherein the estimating unit estimates a life cycle stage of the product from attributes and history of the user. The information processing device according to claim 1, wherein the estimation unit estimates an operating state of the product. The information processing device according to claim 1, wherein the estimating unit estimates a usage status of the product by the user. The information processing device according to claim 1, wherein the providing unit provides information regarding any one of parts replacement, maintenance, cleaning, recycling, and new purchase depending on the stage of the life cycle of the product. The information processing device according to claim 1, wherein the providing unit provides advice or messages according to a stage of a life cycle of the product. An information processing method executed by an information processing device, the method comprising:
an acquisition step of acquiring information about the user and information about the products purchased by the user;
an estimation step of estimating a life cycle stage of the product purchased by the user based on information regarding the user and information regarding the product purchased by the user;
a provision step of providing the user with information according to the estimated life cycle stage of the product, from purchase to disposal;
An information processing method characterized by comprising: an acquisition procedure for acquiring information about a user and information about products purchased by the user;
an estimation step of estimating a life cycle stage of the product purchased by the user based on information regarding the user and information regarding the product purchased by the user;
a provision procedure for providing the user with information according to the estimated life cycle stage of the product, from purchase to disposal;
An information processing program that causes a computer to execute.

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