JP2024005140A - Information processing device, information processing program, and information processing method - Google Patents

Abstract

The present invention provides an information processing device, an information processing program, and an information processing method that easily manage and notify reception information of customers waiting in line. [Solution] In an information processing device 1, a reception section 2 receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store; Based on the seat allocation management information that manages seat allocation information based on the priority order, the candidate seat that can be allocated the earliest and the time related to the time when the candidate seat can be allocated. The seating adjustment unit 3 extracts the information and associates the reception information with the seating candidate seat information and time information in the order of reception, and the seating arrangement adjustment unit 3 extracts the information and relates the reception information to the seating candidate seat information and time information. It includes an output section 4 for outputting. [Selection diagram] Figure 1

Description

The present invention relates to an information processing device, an information processing program, and an information processing method.

2. Description of the Related Art With the development of communication technology, reservation systems have become known that connect to the Internet and reserve seats at stores, event venues, etc. via websites, for example. In this case, the user can make a reservation for the store by accessing the web server device that manages the website using a user terminal such as a personal computer (PC), smartphone, or tablet terminal, and inputting the information necessary for the reservation. It can be carried out.

On the other hand, store terminals (personal computers, tablets, etc.) are installed in stores where seats are reserved via a website. Thereby, the person in charge of the store or the like can confirm the details of the reservation accepted on the website via the store terminal.

Regarding such a reservation system using the Internet, the following technology has been disclosed.

As a first technique, a usage schedule management system has been disclosed that reflects the usage status of seats in a store and accepts a waiting list in consideration of the store's available entry time (for example, Patent Document 1). In the usage schedule management system, the vacant seat management device includes a business hours setting means for setting a store's available entry time, a waiting list receiving means for accepting a waiting list for a vacant seat and registering waiting information, and a waiting list receiving means for accepting a waiting list for waiting for a vacant seat, and a waiting list receiving means for accepting a waiting list for waiting for a vacant seat, an allocation means for registering a usage slot specifying a time slot to be used in association with a seat; a vacancy prediction means for calculating a predicted time for each seat to become vacant based on the usage quota; an entry time determining means that calculates the scheduled entry time of a customer who wants to wait in line, based on the scheduled entry time and the available entry time, and determines whether or not the customer can wait in line; A determination means is provided. The waiting list receiving means accepts the waiting list when the determining means determines that the waiting list can be accepted.

Patent No. 7027598

Conventionally, in store waiting systems, there has been technology that shows the approximate time and time at which customers can enter the store at the time of reception. There wasn't. For example, with the above-mentioned technology, it was difficult for customers waiting in line to confirm how long after registering their turn would arrive.

Therefore, the present invention provides a technology for easily managing and notifying reception information of customers waiting in line.

An information processing device according to an embodiment of the present invention includes a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store, and a predetermined condition and condition included in the reception information. Based on a preset priority order, seat allocation management information that manages seat allocation information is used to determine which seat allocation candidate seats are the seats that can be allocated the earliest, and which seats can be allocated. a seating arrangement adjustment unit that extracts time information regarding a time at which the information is received and associates the reception information with the candidate seat information and the time information in the order of reception; The present invention is characterized by comprising an output unit that outputs the candidate seats and the time up to the time.

The seating arrangement adjustment unit selects seats that can be allocated the earliest from seating allocation management information that manages seating allocation information based on predetermined conditions included in the reception information and preset priorities. A predetermined process for extracting a certain seating candidate seat and time information regarding a time when the seating candidate seat becomes available for seating, and associating the reception information with the seating candidate seat information and the time information in the order of reception. The output unit outputs the seating candidate seats associated with the reception information and the time up to the time, for each reception information unit, at a predetermined timing or at regular intervals. It is characterized by being executed multiple times at regular intervals.

The output unit outputs the seating candidate seats associated with the reception information and the time up to the time to a display device or a second information processing terminal, and outputs the seating candidate seats or the time up to the time when there is a change in the seating candidate seats or the time. In this case, the candidate seats associated with the reception information and the time up to the time are output.

When a plurality of the seating candidate seats are extracted based on the predetermined conditions, the seating arrangement adjustment unit adjusts the seating arrangement according to the probability of a customer leaving the store indicating the possibility that a customer who is currently in the store will leave as the priority order. It is characterized by extracting candidate seats.

The probability of leaving is determined based on the behavior of customers seated in the store, order details, number of orders, and time elapsed since the first order.

An information processing program according to an embodiment of the present invention includes a reception process in which a computer receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store, and a predetermined information included in the reception information. Based on the conditions of A seating arrangement adjustment process that extracts time information regarding the time when a seat becomes available and relates the reception information to the seating candidate seat information and the time information in the order of reception; The present invention is characterized in that an output process for outputting the assigned seating candidate seats and the time up to the time is executed.

In an information processing method according to an embodiment of the present invention, a computer receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store, and a predetermined condition and a condition included in the reception information. Based on a preset priority order, seat allocation management information that manages seat allocation information is used to determine which seat allocation candidate seats are the seats that can be allocated the earliest, and which seats can be allocated. extract the time information regarding the time when It is characterized in that the time up to the time is output.

According to the present invention, it is possible to easily manage and notify reception information of customers waiting in line.

1 is a diagram illustrating an overview of an information processing device according to an embodiment of the present invention. FIG. 1 is a diagram showing an example of the overall configuration of a store management system according to the present embodiment. It is a functional block diagram of the store management server 12 in this embodiment. It is a figure showing an example of the data structure of seat management DB managed by store management server 12 in this embodiment. It is a figure showing an example of a reception management list screen in this embodiment. It is a sequence diagram of the reception procedure in the case of the reception outside a store in this embodiment. It is a sequence diagram of the reception procedure performed when a customer visits a store in this embodiment. It is a sequence diagram of the process of displaying and notifying the waiting time performed for each customer in this embodiment. It is a figure showing a wait time display/notification processing flow in this embodiment. 1 is an example of a configuration block diagram of a hardware environment of a computer that executes a program in this embodiment.

FIG. 1 is a diagram illustrating an overview of an information processing apparatus according to an embodiment of the present invention. The information processing device 1 includes a reception section 2, a seating arrangement adjustment section 3, and an output section 4. An example of the information processing device 1 is a store management server 12, which will be described later.

The reception unit 2 receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store. An example of the reception section 2 is a reception section 32 described later. An example of the first information processing terminal is a store visit reception terminal 20 or a user terminal 21, which will be described later.

The seating arrangement adjustment unit 3 selects seats that can be allocated the earliest from seating arrangement management information that manages seating arrangement information based on predetermined conditions included in the reception information and preset priorities. The candidate seats and the time information regarding the time when the candidate seats become available for seating are extracted, and the reception information is associated with the candidate seat information and the time information in the order of reception. An example of the seating arrangement adjustment section 3 is a seating arrangement adjustment section 33 that will be described later.

The output unit 4 outputs the seating candidate seats associated with the reception information and the time up to the time, in units of reception information. An example of the output section 4 is an output section 34, which will be described later.

With this configuration, it is possible to easily manage and notify reception information of customers waiting in line. In other words, it is possible to manage and output information about each customer who has completed the registration process and is waiting for their turn, such as the scheduled seating arrangement, the guidance time, and the waiting time until then. . The scheduled seats are only the approximate seats and are not the seats that have been confirmed.

The seating arrangement adjustment unit 3 selects seats that can be allocated the earliest from seating arrangement management information that manages seating arrangement information based on predetermined conditions included in the reception information and preset priorities. The candidate seats and the time information regarding the time when the candidate seats become available are extracted, and the process of associating the reception information with the candidate seat information and the time information is performed at a predetermined timing or at a certain time in the order of reception. Run multiple times at intervals.

The output unit 4 executes the process of outputting the seating candidate seats associated with the reception information and the time up to the time a plurality of times at a predetermined timing or at regular intervals for each reception information.

With this configuration, it is possible to notify of waiting list information based on the latest information.

The output unit 4 outputs the seating arrangement candidate seats and the time up to the time associated with the reception information to a display device or a second information processing terminal, and when there is a change in the seating arrangement candidate seats or the time, the reception information is updated. Outputs the related seating candidate seats and the time up to the time.

With this configuration, store staff or customers can confirm the candidate seats and the time until the scheduled time. In addition, if there is a change in the seating candidate seats or the time, the seating candidate seats associated with the reception information and the time up to the time are output, so unnecessary notifications are reduced if there are no updates. Can be done.

When a plurality of seating arrangement candidate seats are extracted based on predetermined conditions, the seating arrangement adjustment unit 3 extracts the seating arrangement candidate seats according to the probability of leaving as a priority, which indicates the possibility that a customer who is currently in the store will leave. do. The probability of leaving is determined based on the behavior of customers seated in the store, order details, number of orders, and time elapsed since the first order.

With this configuration, seats that are likely to become available for use can be notified sooner, thereby increasing the accuracy.

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 2 is a diagram showing an example of the overall configuration of the store management system in this embodiment. The store management system 11 includes a store management server 12 , a web server 13 , a store terminal 17 , an order reception terminal 18 , a guidance display 19 , a store visit reception terminal 20 , a user terminal 21 , and a communication network 22 . The store management server 12, the web server 13, and the user terminal 21 are connected to a communication network 22 wirelessly or by wire. A store terminal 17, an order reception terminal 18, a guidance display 19, and a store visit reception terminal 20 are located in the store 16, and are connected to a communication network 22 via a LAN (Local Area Network).

The Web server 13 is, for example, one or more information processing devices managed by each company that provides a reservation service. The web server 13 manages a website for accepting reservations for stores 16, and provides users with a service (hereinafter referred to as a web reservation service) for accepting reservations for various stores via the website.

The store management server 12 has a reservation management function and a waiting list management function. When the store management server 12 functions as a reservation management function, the store management server 12 realizes collective management of reservations for stores such as restaurants (web reservation management), which is performed via each of a plurality of websites. used for The store management server 12 accepts reservations input at each of the reservation sites of the plurality of Web servers 13 via the communication network 22 .

The store management server 12 (reservation management function) accepts reservations input via the web server 13 and manages the received reservations. The store management server 12 (reservation management function) stores a seat type management database (hereinafter referred to as "DB"), a media cooperation management DB, a reservation management DB, and an inventory management DB in a storage section. The seat type management DB is a database that stores seat type information for each store (number of people seated at a table, environment where the table is installed (private room or non-private room, etc.), seat type (tatami room, table, sunken kotatsu), etc.). The media cooperation management DB is a database in which media that accept reservations for stores handled by the store management server 12 (reservation management function) are registered. The reservation management DB is a database that stores information regarding reserved seats (tables) for each store. The inventory management DB is a database that stores information including the maximum number of reservable tables, the number of reserved tables, the number of reservable tables (remaining number of tables (table inventory)), etc. for the seats (tables) corresponding to the seat type information. It is.

When the store management server 12 functions as a waiting list management function, the store management server 12 is an information processing device that manages the waiting list for customers entering the store 16. Waiting for customers to enter the store 16 can be accepted by the store visit reception terminal 20 or the user terminal 21.

The store management server 12 (queue management function) receives reception information from the store reception terminal 20 when a customer who visits the store registers to wait in line, and check-in information when a customer with a reservation comes to the store. etc. to obtain.

When the store management server 12 functions as a seat management function, the store management server 12 manages the seating schedule and allocated seats based on the reservations accepted by the reservation management function and the waiting list received by the waiting list management function. , manage information such as before entering the store, already entering the store, and already entered the store.

The store management server 12 (seat management function) acquires reservation information, acquires information on customers whose turn has arrived (incoming customer information), and manages the reservation information and information on customers whose turn has arrived in the seat management DB. do. The store management server 12 also manages order information obtained from the order reception terminal 18. The store management server 12 also manages crowding information for each store, area within the store, or seat type based on the seat management DB.

The store terminal 17 receives seat reservations for the store 16 where the store terminal 17 is installed, which is received by the store management server 12 as a reservation management function, and reservations for seats in the store 16, which are received by the store management server 12 as a waiting list management function. This is a terminal for displaying a store management screen for employees of the store to check the status of the waiting list, the availability of seats at the store 16, and the like. The store terminal 17 may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The order reception terminal 18 is a terminal that is placed at each table in the store 16 and is used by customers to place their own orders, and may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The store visit reception terminal 20 is a terminal installed at the store front of the store 16, and is used for customers who visit the store to register their waiting list or to check-in to notify that a customer who has made a reservation has come to the store. The store visit reception terminal 20 may be, for example, a personal computer (PC), a smartphone, a tablet terminal, or the like.

The customer enters the store visit reception terminal 20 at the store, such as waiting in line to enter the store and check-in information. The store management server 12 receives the waiting list inputted from the store visit reception terminal 20. In addition, the store management server 12 causes the guidance display 19 to display information necessary to call the customer whose turn has come to enter the store, such as the waiting status and the customer's turn to enter the store. In the store management server 12, orders are input by customers at each table.

The guidance display 19 is a display device for displaying the current waiting status for customers waiting in line and for calling customers whose turn has come to enter the store.

The user terminal 21 is, for example, an information communication terminal with a communication function owned or occupied by a user who has reserved or waited for a seat in the store 16, and includes, for example, a personal computer (PC), a smartphone, a tablet computer, and the like.

Note that the store management server 12 may be a seat management server, a waiting list management server, or a reservation management server. Further, the store management server 12 may be a server system composed of one or more physical information processing devices, or a virtual server system composed of one or more virtual server devices. .

FIG. 3 is a functional block diagram of the store management server 12 in this embodiment. The store management server 12 includes a control section 31 and a storage section 36. The control unit 31 functions as an acquisition unit 32, a seating arrangement adjustment unit 33, and an output unit 34 by reading and executing a program in this embodiment.

The acquisition unit 32 acquires information from the store visit reception terminal 20 when a customer who visits the store performs a reception operation on the store visit reception terminal 20 to enter the store or wait in line, or when the customer who visits the store is a reserved customer. When the customer performs a check-in operation, reception information, check-in information, etc. are acquired from the store visit reception terminal 20.

Based on predetermined conditions and priorities, the seating arrangement adjustment unit 33 obtains from the seat management DB 37 the seating candidate seats that are the earliest seats that can be allocated and the time when the seating candidate seats can be allocated. (scheduled guidance time) and stores the reception information in the reception management DB 38 in relation to the seating candidate seats and time information in the order of the waiting list.

The output unit 34 outputs the candidate seats associated with the reception information and the time until the scheduled guidance time to the store terminal 17, another terminal, or the user terminal 21 in units of reception information.

In this embodiment, the storage unit 36 stores a seat management DB 37 and a waiting list management DB 38. The seat management DB 37 is a database that manages seat management information such as the usage status and usage schedule of each seat in the store 16 (including outdoor seats such as terrace seats) on a time-slot basis. The reception management DB 38 is a database that manages reception information of customers waiting in line.

FIG. 4 is a diagram showing an example of the data structure of the seat management DB managed by the store management server 12 in this embodiment.

The seat management DB 37 stores information such as "store ID", "seat number", "reservation/visit time", "seat type", "name", "status", "staying time", "reservation/waiting identification flag", etc. Contains data items. Identification information (store ID) for identifying a store is stored in the item "store ID." The item "seat number" stores a number that identifies a seat (seat number). The "reservation/visit time" field stores the reservation time or the visit time. The item "seat type ID" stores identification information for identifying the seat type (counter seat, table seat, terrace seat, etc.). The item "Name" stores the name of the customer who made a reservation or visited the store. The item "Status" stores status information about whether a customer who made a reservation or visited the store has not yet visited the store, has already entered the store, or has left the store. The item "Staying time" stores a default value (for example, 60 minutes, 90 minutes, 120 minutes, etc.) that is the staying time of a customer who made a reservation or visited the store, and is set by the store terminal 17. The item "reservation/waiting determination flag" stores flag information indicating whether the reservation is accepted or waiting list is accepted. For example, if the reservation is accepted, "R" is stored, and if it is accepted as waiting list, flag information is stored. In this case, "W" is stored.

The reception management DB 38 contains information such as "calling number", "name", "reservation time", "reception time", "check-in time", "desired number of people", "contact information", "seating candidate seats", and "guidance schedule". It includes data items such as "time", "waiting time (minutes)", "number of transmissions", and "transmission time". The item "calling number" stores numbers (calling numbers) that are given to identify accepted customers in the order in which they are received (order of reception). The item "Name" stores the name of the accepted customer or the reservation customer. In the item "reservation time", if the accepted customer is a reservation customer, the time at which the reservation was made is stored. The item "reception time" stores the time at which customers who come to the store without making a reservation are accepted. The item "Check-in time" stores the time at which the reservation customer arrived at the store and performed the check-in process. The item "desired number of people" stores the desired number of people specified by the customer at the time of reception (including online reception). The item "contact information" stores the contact information (phone number, e-mail address, etc.) specified by the customer at the time of reception (including online reception). The item "seating candidate seat" stores a seat number that identifies a candidate seat (seating candidate seat) to be allocated to the accepted customer. The item "Scheduled Guidance Time" stores the scheduled time at which the accepted customer will be guided to the candidate seats. The item "waiting time (minutes)" stores the time (for example, minutes) until the scheduled guidance time arrives. The item "Number of transmissions" indicates the number of times the scheduled guidance time or waiting time (minutes) was transmitted to the customer's user terminal 21 at a predetermined timing or at regular intervals to a customer waiting in line. Stored. The item "transmission time" stores the time of the most recent transmission.

Next, if a customer who came to the store without making a reservation uses the store reception terminal 20 to perform a reception operation and process the reception process, or if a customer who made a reservation uses the store reception reception terminal 20 to perform a check-in operation. The seating arrangement adjustment process when the check-in process is performed will be explained.

FIG. 5 is a diagram showing an example of a reception management list screen in this embodiment. When the store staff accesses the store management server 12 using the store terminal 17 and performs a predetermined operation, a reception management list screen 41 is displayed on the display device of the store terminal 17.

The reception management list screen 41 is a screen for managing customers received at the store visit reception terminal 20 (including customers who have checked in), from reception (check-in) to guidance to seats. The reception management list screen 41 manages information about customers accepted at the store visit reception terminal 20 (including customers who have checked in) as reception information in a list format in the order of reception.

The reception management list screen 41 includes a call number display field 42, a name display field 43, a number of people display field 44, a reservation time display field 45, a reception time display field 46, a check-in time display field 47, a staff memo input field 48, and a save button. 49, a seating candidate seat display field 50, a scheduled guidance time display field 51, a waiting time display field 52, a transmission frequency display field 53, and a transmission time display field 54.

The calling number display column 42 displays the calling number. The name display column 43 displays the name of the accepted customer. The number of people display field 44 displays the number of people using the seats. The reservation time display field 45 displays the reservation time when the accepted customer is a reservation customer. The reception time display field 46 displays the reception time of customers who have visited the store. The check-in time display column 47 displays the check-in time when a guest who has made a reservation has checked in (checked in). The staff memo input field 48 is a field in which the store staff can optionally input a memo. By pressing the save button 49, the contents entered in the staff memo input field 48 can be registered. The seating arrangement candidate seat display column 50 displays information on candidate seats (seating arrangement candidate seats) to be allocated to the customer who has performed the reception (or check-in). The scheduled guidance time display column 51 displays the scheduled time (scheduled guidance time) for guiding the user to the seating candidate seat. The waiting time display column 52 displays the waiting time until the scheduled guidance time arrives. The transmission count display field 53 displays the number of times the scheduled guidance time or waiting time has been transmitted to the user terminal 21 of the user corresponding to the reception information. The transmission time display column 54 displays the time at which the scheduled guidance time or waiting time was most recently transmitted to the user terminal 21 of the user corresponding to the reception information.

FIG. 6 is a sequence diagram of the reception procedure in the case of outside reception in this embodiment. The user uses the user terminal 21 to access the store's reservation site on the Web server 13 (S1). Then, the Web server 13 inquires of the store management server 12 about the current waiting status (S2). The store management server 12 refers to the reception management DB 38 and the like to obtain the current waiting status (number of groups waiting in line, waiting time) (S3). For example, the waiting time per group can be set in advance, and can be calculated by multiplying the waiting time per group by the number of groups waiting in line.

The store management server 12 responds to the Web server 13 with the current waiting status (S4). The Web server 13 displays a reception screen (not shown) on the screen of the user terminal 21 (S5).

The user uses the user terminal 21 to check the waiting list, and on the reception screen, enter reception information (name, number of people, contact information (email address, phone number), scheduled arrival time (received by specifying time). case) etc.) is input (S6). The Web server 13 generates an e-mail containing the reception information and sends it to the store management server 12 (S7).

The store management server 12 analyzes the received e-mail and recognizes the content of the reception information based on the analysis result. The store management server 12 adds a check-in status flag (default value: "unchecked-in") to the reception information and stores it in the reception management DB 38. The store management server 12 updates the first-in, first-out queue (S8). That is, the store management server 12 places the reception information to which the check-in status flag is attached at the end of the queue (S8).

The store management server 12 issues a waiting reception number (calling number) to the user via the Web server 13 (S10, S11). The waiting reception number (calling number) is a number that is displayed when calling in the store or is used when providing voice guidance, and is used to identify the customer.

After that, the store management server 12 performs a reminder process (S11). In the reminder process, the store management server 12 extracts, from among the reception information in the queue, reception information that has not undergone check-in processing and is at a timing to prompt check-in. The store management server 12 sends a message urging the customer with the extracted reception information to check in by e-mail, SMS (Short Message Service), etc. (S12).

FIG. 7 is a sequence diagram of the reception procedure performed when a customer visits the store in this embodiment. In the case of in-store reception, when a customer comes to the store 16, the customer uses the store reception terminal 20 to perform a reception operation if he or she has not made a reservation, or to perform a check-in operation if he or she has made a reservation (waiting in advance). In the case of the reception operation, the customer inputs the number of people using the service and contact information (phone number, e-mail address, etc.). In the case of a check-in operation, the customer inputs information specifying already registered reception information (for example, a waiting reception number (calling number), a telephone number specifying the customer, an e-mail address, etc.). The store visit reception terminal 20 transmits information (reception information) received through the reception operation to the store management server 12 (S21). Note that, hereinafter, the reception information received in the check-in operation will be referred to as check-in information.

Upon receiving the reception information, the store management server 12 (reception unit 32) registers it in the reception management DB 38 (S22). If the reception information is check-in information, the reception unit 32 updates the check-in information and check-in time of the reception information corresponding to the check-in information registered in the reception management DB 38.

After the registration is completed, the store management server 12 (reception unit 32) sends a notification to the store visit reception terminal 20 that the reception process has been completed. The store visit reception terminal 20 displays on the screen (display device) that the reception process has been completed (S23).

FIG. 8 is a sequence diagram of the process of displaying and notifying each customer of the waiting time in this embodiment.

The store management server 12 (seating arrangement adjustment unit 33) acquires the reception information of the earliest call number from the reception management DB 37 (S31). From the acquired reception information, the seating arrangement adjustment unit 33 acquires desired seat conditions input by the customer at the time of reception, such as seat type and number of people.

Based on the conditions, the store management server 12 (seating arrangement adjustment unit 33) retrieves from the seat management DB 37 the seating candidate seats that can be allocated the earliest and the seats that can be allocated. time information regarding the time is extracted (S32). When a plurality of seating candidate seats are extracted, the store management server 12 (seating arrangement adjustment unit 33) determines one seating candidate seat based on a predetermined priority order.

The store management server 12 (seating arrangement adjustment unit 33) can, for example, extract one or more seats depending on whether there is a vacant seat or not, and if there is no vacant seat, the shortest time until the seat becomes usable (for example, until the seat becomes vacant). or whether the number of people included in the reception information is less than or equal to the number of people that can be accommodated in the seats.

Note that even if the seats are available for guidance, it may also be possible to set seats that are not available for guidance. Also, if multiple available seats are extracted, for example, you may be guided to the window seat as much as possible, or you can set a priority order according to the type of seat (counter, table, private room, etc.). Seats may be guided according to the priority order. Also, it may be possible to set connected seats (combinations are available in the seat type settings).

When the store management server 12 (seating arrangement adjustment unit 33) extracts the seating arrangement candidate seats and the time when the seating arrangement candidate seats become available, the store management server 12 (seating arrangement adjustment unit 33) associates the seating arrangement candidate seats and the time with the reception information ( S33). The store management server 12 (seating arrangement adjustment section 33) updates the reception management DB 38 based on the associated information.

The store management server 12 (output unit 34) displays reception information on the reception management list screen 41 displayed on the store terminal 17 based on the updated reception management DB 38, and displays the seating arrangement candidate seat display field 50 and guidance information. The candidate seats, the extracted time, and the waiting time up to that time are displayed in the scheduled time display field 51 and the waiting time display field 52 (S34).

In addition, the store management server 12 (output unit 34) uses contact information (for example, telephone number, e-mail address, etc.) included in the reception information to send information to the user terminal 21 of the user corresponding to the reception information. The extracted time and the waiting time until that time are notified by SMS, e-mail, etc. (S35).

The store management server 12 repeats the processes of S31 to S35 for each piece of reception information in order of reception number (calling number). Furthermore, the store management server 12 may repeat the processes of S31 to S35 for each piece of reception information in order of reception number (call number) at a predetermined timing (for example, every 5 minutes, every 10 minutes, every 15 minutes, etc.). good.

Then, for the customer whose turn has come, an announcement, display, and notification of the call is made again, and the customer is formally guided to the final candidate seat. Then, the store management server 12 reflects in the seat management DB 37 that the seating candidate seat is in use.

FIG. 9 is a diagram showing the waiting time display/notification processing flow in this embodiment. As described above, the control unit 31 of the store management server 12 functions as the reception unit 32, the seating arrangement adjustment unit 33, and the output unit 34.

The reception unit 32 acquires reception information from the reception management DB 38 (S41). The seating arrangement adjustment unit 33 searches the seat management DB 37 for a seat that will become available earliest based on the conditions (number of people, seat type, etc.) included in the reception information (S42). Seats can be searched for single seats or connected seats.

If there are multiple search results (searched seats), the seating arrangement adjustment unit 33 determines the seat with the highest priority among the searched seats as the seating arrangement candidate seat (S43). The priority may be set, for example, in the order of single seat, connected seat, the highest ratio of the number of people actually seated to the number of seats that can be accommodated, and the one closest to the window.

For example, if the condition is 4 seats and a table seat, the table with the least number of people (4 seats) among the tables that can seat 4 or more people (for example, 4 seats, 6 seats, 8 seats) are determined as candidate seats. Further, for example, when a plurality of four-person seats are searched under these conditions, the window-side seat may be determined as the seating candidate seat with priority.

The seating arrangement adjustment unit 33 calculates the waiting time from the current time to the available time of the seating arrangement candidate seats (S44).

The output unit 34 outputs the candidate seats, the available time, and the waiting time to the output destination (S45). When the output destination is the store terminal 17, the output unit 34 displays the reception information on the reception management list screen 41 displayed on the store terminal 17, and also displays the seating candidate seat display field 50 and the guidance scheduled time display field 51. , the waiting time display field 52 displays the candidate seats, the extracted time, and the waiting time up to that time. When the output destination is the user terminal 21, the output unit 34 uses the contact information (for example, telephone number, e-mail address, etc.) included in the reception information to output the output to the user terminal 21 of the user corresponding to the reception information. The extracted time and the waiting time until that time are notified by SMS, e-mail, etc.

The store management server 12 repeats the processes of S41 to S45 for each piece of reception information in order of reception number (calling number). Further, the store management server 12 may repeat the processes of S41 to S45 for each reception information in order of reception number (call number) at a predetermined timing (for example, every 5 minutes, every 10 minutes, every 15 minutes, etc.). good. In the case of repeated processing, the process of S45 may be performed when the seating candidate seat is updated to another seating candidate seat in S43 or when the time is updated in S44.

It is also possible to set the probability of a customer leaving after the meal and adjust the priority order according to the probability. Normally, after the meal is over and the customer leaves the table, the seat will not become available for use (vacant) until the customer completes payment. Therefore, in this embodiment, the in-store staff who confirms that the customer has started to take advance action to leave after finishing the meal operates the store terminal 17 or handy terminal to access the store management server 12, and Update the exit probability for the seat. For example, the probability of leaving is set to "0", which is the lowest probability, by default, and when updated, it is changed to "1", which is higher than that. It is assumed that the higher the numerical value of the leaving accuracy, the higher the accuracy.

Further, the probability of leaving may be changed depending on the customer's order status, order details, and elapsed time. For example, when a customer orders for the first time, set the lowest probability to 0, then when the customer orders for the second time set it to 1, which has a higher probability, and then set it to 1 when the customer orders for the third time. You may also set "2", which has higher accuracy. Furthermore, if a dessert is ordered after a predetermined period of time has passed since the first order (for example, 30 minutes, 45 minutes, 60 minutes, etc.), the probability of leaving may be changed from "0" to "1". .

Furthermore, AI (artificial intelligence) may be used to analyze customer order patterns and the time from first order to checkout, estimate customers who are about to leave, and set the probability of leaving based on this.

Alternatively, when a customer who has left his/her seat is confirmed using a camera capable of photographing the interior of the store, the probability of leaving the seat may be changed from "0" to "1".

If a plurality of seats are searched in S42, the probability of leaving the seat may be added as one element of the priority order in S43. The priority order may be set, for example, in the following order: single seat, connected seat, the highest ratio of the number of people actually seated to the number of seats that can be accommodated, the highest probability of leaving the seat, and the closest to the window.

FIG. 10 is an example of a configuration block diagram of the hardware environment of a computer that executes a program in this embodiment. The computer 61 may be the store management server 12, the Web server 13, the user terminal 21, or another terminal. The computer 61 includes a CPU 62, a ROM 63, a RAM 64, a storage device 65, an input I/F 66, an output I/F 67, a communication I/F 68, a reading device 69, and a bus 70.

Here, CPU indicates a central processing unit. ROM indicates read-only memory. RAM indicates random access memory. I/F indicates an interface. The bus 70 may be connected to a CPU 62, a ROM 63, a RAM 64, a storage device 65, an input I/F 66, an output I/F 67, a communication I/F 68, and a reading device 69 if necessary.

The CPU 62 reads the program according to the present embodiment from the storage device 65, and executes the program as the reception section 32, seating adjustment section 33, and output section 34 when functioning as the store management server 12, for example. ROM63 indicates a read-only memory. The RAM 64 is a memory that temporarily stores information.

The storage device 65 is a device that stores a large amount of information. As the storage device 65, various types of storage devices such as a hard disk, a solid state drive (SSD), and a flash memory card can be used. For example, when functioning as the storage unit 36 of the store management server 12, the storage device 65 stores programs according to the embodiment of the present invention and various data stored in the storage unit 36.

The input I/F 66 can be connected to input devices such as a keyboard, mouse, electronic camera, web camera, microphone, scanner, sensor, tablet, touch panel, and information reading device. Further, the output I/F 67 can be connected to an output device such as a display, a touch panel, a projector, a printer, or a speaker.

The communication I/F 68 is an interface such as a port for connecting to a communication network and communicating with other devices. The communication network may be the Internet, a local area network (LAN), a wide area network (WAN), a leased line, a wired network, a wireless network, or the like. The reading device 69 is a device that reads a portable recording medium.

A program that implements the processing described in the above embodiment may be stored in, for example, the storage device 65 from the program provider via the communication network and the communication I/F 68. Further, a program that implements the processing described in the above embodiments may be stored in a commercially available and distributed portable storage medium. In this case, this portable storage medium may be set in the reading device 69, and the program may be read and executed by the CPU 62. Various types of storage media can be used as the portable storage medium, such as a CD-ROM, a flexible disk, an optical disk, a magneto-optical disk, an IC card, a USB memory device, and a semiconductor memory card. A program stored in such a storage medium is read by the reading device 69.

Further, the program may be installed on a stand-alone computer, or may be installed on a cloud computer to provide only the functions to the user.

According to this embodiment, it is possible to easily manage and notify reception information of customers waiting in line. In other words, it is possible to manage and output information about each customer who has completed the registration process and is waiting for their turn, such as the scheduled seating arrangement, the guidance time, and the waiting time until then. . This allows each customer who has completed the reception and is waiting for their turn to check how long their own waiting time will be.

Please note that the scheduled seats are just a guideline for the allocation, and are not confirmed seats. In other words, the candidate seats are not actually assigned to the customer in advance, but are merely proposed as seats that are most likely to be assigned at that time. The seating arrangement is actually confirmed, for example, when the customer's turn comes and the store calls the customer, and the customer responds to the call. After confirmation, the seat management DB 37 is updated based on the information that the candidate seat has been allocated to the customer.

Although the present aspect has been described above based on the embodiments and modified examples, the embodiments of the above-described aspect are for facilitating understanding of the present aspect, and do not limit the present aspect. This aspect may be modified and improved without departing from the spirit and scope of the claims, and this aspect includes equivalents thereof. Furthermore, if the technical feature is not described as essential in this specification, it can be deleted as appropriate.

1 Information processing device 2 Reception unit 3 Seating adjustment unit 4 Output unit 11 Store management system 12 Store management server 13 Web server 16 Store 17 Store terminal 18 Order reception terminal 19 Guidance display 20 Store visit reception terminal 21 User terminal 22 Communication network 31 Control unit 32 Reception unit 33 Seating adjustment unit 34 Output unit 36 Storage unit 37 Seat management DB
38 Reception management DB

The information processing device according to an embodiment of the present invention is configured to transmit information from a first information processing terminal operated by a customer who uses the store where the reservation has been made or a customer who uses the store where the reservation has not been made from the store where the reservation has been made or the store where the reservation has not been made. The earliest possible seating arrangement is based on the reception section that receives reception information regarding the use of the store , and the seating management information that manages seating arrangement information based on predetermined conditions included in the reception information and preset priorities. The seating arrangement candidate seat information regarding the seating arrangement candidate seats that are available seats and the time information regarding the time when the said seating arrangement candidate seats become available for seating are extracted, and the reception information is extracted from the seating arrangement candidate seats in the order of reception. a seating arrangement adjustment unit that associates the information and the time information, and the seating arrangement candidate seats that are associated with the reception information and the time up to the time, based on the contact information included in the reception information , an output unit that transmits the information to a second information processing terminal at intervals and causes a display device to display a predetermined screen ; the output unit receives the reservation time and the reception information in units of the reception information; the reception time associated with the reception information, the time when the reservation customer came to the store and performed the check-in process, the seating candidate seats associated with the reception information, the time associated with the reception information, and the time associated with the reception information. The display device is characterized in that a reception management list screen is displayed on the display device, which displays the time until the second information processing terminal, the number of times of transmission to the second information processing terminal, and the most recent transmission time .

The output unit causes the display device to display the seating candidate seats associated with the reception information and the time up to the time, or outputs them to the second information processing terminal, When there is a change in time, the changed seating arrangement candidate seats or the time up to the changed time are displayed on the display device or output to the second information processing terminal .

An information processing program according to an embodiment of the present invention is configured to transmit information to a computer from a first information processing terminal operated by a customer who uses a store that has made a reservation or a customer who uses a store that has not made a reservation. Based on the reception process that receives reception information regarding the use of stores that are not open , and the seating management information that manages seating allocation information based on predetermined conditions included in the reception information and preset priorities, Seating candidate seat information regarding a candidate seat that can be allocated early, and time information regarding the time when the candidate seat becomes available for seating are extracted, and the reception information is extracted from the candidate seat in the order of reception. Based on the seating arrangement adjustment process relating to the seat candidate seat information and the time information, and the contact information included in the reception information, the seat arrangement candidate seats associated with the reception information and the time up to the time ; transmitting the information to the second information processing terminal at predetermined time intervals , and causing the display device to display a predetermined screen on the display device , and the output processing includes the reservation time, the The reception time when the reception information was received, the time when the reservation customer came to the store and performed the check-in process, the seating candidate seats related to the reception information, the time related to the reception information, and the time related to the reception information. The display device is characterized in that a reception management list screen is displayed on the display device, which displays the time up to the attached time, the number of times of transmission to the second information processing terminal, and the most recent transmission time .

In an information processing method according to an embodiment of the present invention, a computer receives information from a first information processing terminal operated by a customer who uses a store that has made a reservation or a customer who uses a store that has not made a reservation. From reception processing that receives reception information regarding the use of stores that are not open , and seating allocation management information that manages seating allocation information based on predetermined conditions and preset priorities included in the reception information, Seating candidate seat information regarding the seating candidate seat that can be allocated the earliest, and time information regarding the time when the seating candidate seat becomes available are extracted, and the reception information is extracted from the reception information in the order of reception. Seating adjustment processing that relates to the seating candidate seat information and the time information, and the seating arrangement candidate seats that are correlated to the reception information and the time up to the time based on the contact information included in the reception information. , transmitting the information to the second information processing terminal at predetermined time intervals and displaying a predetermined screen on the display device . The reception time when the reception information was received, the time when the reservation customer came to the store and performed the check-in process, the seating candidate seats associated with the reception information, the time associated with the reception information, the reception information A reception management list screen that displays the time up to the associated time, the number of times of transmission to the second information processing terminal, and the most recent transmission time is displayed on the display device .

Claims (7)

a reception unit that receives reception information regarding use of the store from a first information processing terminal operated by a customer using the store;
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; a seating arrangement adjustment unit that extracts time information regarding a time when the candidate seats become available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception;
an output unit that outputs the seating candidate seats associated with the reception information and the time up to the time in units of the reception information;
An information processing device comprising: The seating arrangement adjustment unit selects seats that can be allocated the earliest from seating allocation management information that manages seating allocation information based on predetermined conditions included in the reception information and preset priorities. A predetermined process for extracting a certain seating candidate seat and time information regarding a time when the seating candidate seat becomes available for seating, and associating the reception information with the seating candidate seat information and the time information in the order of reception. Execute multiple times at the timing or at regular intervals,
The output unit executes a process of outputting the candidate seats associated with the reception information and the time up to the time a plurality of times at a predetermined timing or at regular intervals, in units of the reception information. The information processing device according to claim 1. The output unit outputs the seating candidate seats associated with the reception information and the time up to the time to a display device or a second information processing terminal, and outputs the seating candidate seats or the time up to the time when there is a change in the seating candidate seats or the time. 2. The information processing apparatus according to claim 1, wherein the information processing apparatus outputs the seating candidate seats associated with the reception information and the time up to the time. When a plurality of the seating candidate seats are extracted based on the predetermined conditions, the seating arrangement adjustment unit adjusts the seating arrangement according to the probability of a customer leaving the store indicating the possibility that a customer who is currently in the store will leave as the priority order. The information processing device according to claim 1, wherein candidate seats are extracted. According to any one of claims 1 to 4, the probability of leaving is determined according to the movement of customers seated in the store, order details, number of orders, and time elapsed since the first order. The information processing device described. to the computer,
a reception process for receiving reception information regarding use of the store from a first information processing terminal operated by a customer using the store;
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; Seating adjustment processing that extracts time information regarding the time when the candidate seats become available for seating, and associates the reception information with the candidate seat information and the time information in the order of reception;
output processing for outputting the seating candidate seats associated with the reception information and the time up to the time in units of the reception information;
An information processing program that executes. The computer is
receiving reception information regarding use of the store from a first information processing terminal operated by a customer using the store;
Based on predetermined conditions included in the reception information and preset priorities, seat allocation candidate seats that are the earliest seats that can be allocated from seating allocation management information that manages seat allocation information; extracting time information regarding the time when the candidate seats become available for seating, and associating the reception information with the candidate seat information and the time information in the order of reception;
outputting the seating candidate seats associated with the reception information and the time up to the time in units of the reception information;
An information processing method characterized by: