JP2024066668A - Display method, program, and station service equipment - Google Patents

Abstract

To improve operation efficiency of a station employee who uses station work equipment.SOLUTION: A display method of an embodiment includes: an acquisition step of an acquisition unit acquiring information on a user's operation of an operation unit; and a processing step of a processing unit displaying information on a plurality of types of station work in a station, for each of the types of work, on a display that displays the information, and displaying a help mark corresponding to each of the types of work, and when the help mark is operated, displaying operation procedure information related to the corresponding work.SELECTED DRAWING: Figure 4

Description

Embodiments of the present invention relate to a display method, a program, and station service equipment.

Traditionally, station service equipment has been used in stations (railroad stations, etc.). Station service equipment is business equipment used in stations to manage fares and other money, passengers getting on and off, etc. Examples of station service equipment operated by station staff include ticket counters, commuter pass issuing machines, automated deposit and withdrawal machines, and data counting machines.

Station staff use station equipment to perform multiple tasks. Instruction manuals for station equipment are stored in paper or electronic form (such as CD-ROM (Compact Disc-Read Only Memory)). If station staff have any questions while using station equipment, they can refer to these instruction manuals.

JP 2004-118604 A

However, with the conventional technology described above, it is not very efficient for station staff to look up unclear points in the instruction manual, and there is room for improvement.

The present invention aims to provide a display method, program, and station equipment that can improve the work efficiency of station staff who use station equipment.

The display method of the embodiment includes an acquisition step in which the acquisition unit acquires information on the operation of the operation unit by the user, and a processing step in which the processing unit causes the display unit that displays information on a plurality of tasks at the station for each of the tasks, displays a corresponding help mark for each of the tasks, and, when the help mark is operated, displays work procedure information for the corresponding task.

FIG. 1 is a diagram showing the overall configuration of a station service system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of a screen of a station service device according to an embodiment. FIG. 3 is a diagram showing another example of a screen of the station service equipment according to the embodiment. FIG. 4 is a flowchart showing an example of processing by the station service equipment of the embodiment.

Below, we will explain the display method, program, and station equipment of the present invention with reference to the drawings.

Figure 1 is an overall configuration diagram of a station service system S according to an embodiment. The station service system S is configured to include a station service system S and multiple station service equipment 2. The multiple station service equipment 2 may be provided at one station, or may be provided at multiple stations. The station service equipment 2 is a business computer device used at stations to manage money such as fares and passengers boarding and alighting, and is, for example, a teller machine operated by station staff, a commuter pass issuing machine, an automatic deposit and withdrawal machine, a data counting machine, etc.

The station service server 1 is a computer device that performs various controls and data management for the station service equipment 2.

The station service equipment 2 includes a control unit 3, a memory unit 4, an operation unit 5, a display unit 6, an audio output unit 7, and a communication unit 8.

The control unit 3 executes various types of calculation processing and is realized, for example, by a CPU (Central Processing Unit). The control unit 3 has, as its functional configuration, an acquisition unit 31 and a processing unit 32.

The acquisition unit 31 acquires various information from the station service server 1 and each component in the station service equipment 2. The acquisition unit 31 acquires, for example, information on the operation of the operation unit 5 by a station staff member (user).

Please also refer to Figures 2 and 3 below. Figure 2 is a diagram showing an example of a screen in the station service equipment 2 of the embodiment. Figure 3 is a diagram showing another example of a screen in the station service equipment 2 of the embodiment. In the operation screens of Figures 2 and 3, the date of the day is displayed in area R1.

The processing unit 32 executes various types of calculation processing according to the programs stored in the memory unit 4. For example, the processing unit 32 causes the display unit 6 to display information about multiple tasks at the station for each task, and to display a help mark corresponding to each task. Specifically, as shown in FIG. 2, in the operation screen, information about multiple tasks at the station is displayed for each task in area R2, and help marks H1, H2, and H3 corresponding to each task are displayed. Also, in the example of FIG. 2, when "△△ task" is selected in area R2, details of "△△ task" are displayed in area R3, and a help mark H4 is displayed next to "△△ task" in the title section.

Furthermore, when a help mark is operated, the processing unit 32 displays work procedure information related to the corresponding task. For example, if a station staff member has a question about "△△ task" while using the station service equipment 2, he/she operates either help mark H2 or H4 in FIG. 2, in which case the screen transitions to that shown in FIG. 3. In the example of FIG. 3, the display content of region R3 in FIG. 2 is reduced and displayed in region R31. Furthermore, work procedure information related to "△△ task" is displayed in region R32.

At this time, if the work procedure information includes at least one of case classification and transition to another task, the processing unit 32 displays the contents. In the example of FIG. 3, (1) and (4) are displayed as examples of case classification of the work procedure information. In addition, (4) is displayed as an example of transition to another task.

The processing unit 32 may also display a corresponding illustration in region R4. The corresponding illustration is, for example, an illustration that diagrammatically shows an IC reader related to "(5) Hold ~ over the IC reader" together with its surrounding structure. Displaying an illustration can further aid station staff in understanding when the text alone is difficult to understand. In this case, the IC reader may be highlighted (highlighted by surrounding it with a frame, showing it in red, or other conspicuous display). The processing unit 32 may also display an explanatory video related to "△△ work" in region R4.

Furthermore, after displaying the work procedure information on the display unit 6, the processing unit 32 ends the display of the work procedure information when the same help mark is operated. In other words, when either the help mark H2 or H4 is operated on the operation screen of FIG. 3, the screen returns to that of FIG. 2.

In addition, in FIG. 3, the display size of areas R31 and R32 can be changed by dragging the help bar HB to the left or right. Also, the display of the work procedure information can be ended by dragging the help bar HB and dropping it off the screen to the right.

As a result, station staff can resolve any questions they may have about "△△ work" by looking at the work procedure information for "△△ work" displayed in area R32. After the station staff has resolved their questions, they can simply turn off the display of the work procedure information. Note that in the examples of Figures 2 and 3, help marks H2 and H4 are displayed as help marks corresponding to "△△ work," but it is also possible to display only one of them.

The memory unit 4 stores various information and is realized by, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), an SSD (Solid State Drive), or an HDD (Hard Disk Drive). The memory unit 4 stores, for example, the operation program of the control unit 3, various data, various parameters, and various calculation processing results.

The operation unit 5 is a means of operation performed by station staff, and is realized, for example, by a touch panel integrated with the display unit 6.

The display unit 6 is an information display means, for example a touch panel display.

The audio output unit 7 is an audio output means, for example a speaker.

The communication unit 8 is a communication interface with external devices such as the station service server 1.

Next, an example of processing by the station service equipment 2 will be described with reference to FIG. 4. FIG. 4 is a flowchart showing an example of processing by the station service equipment 2 of an embodiment.

First, in step S1, the processing unit 32 displays the operation screen (Figure 2) in response to a predetermined operation performed by a station staff member using the operation unit 5 to display the operation screen.

Next, in step S2, the processing unit 32 performs processing (station work processing) in response to the operation performed by the station staff using the operation unit 5.

Next, in step S3, the processing unit 32 determines whether or not the help mark has been operated on the operation screen, and if Yes, proceeds to step S4, and if No, returns to step S2.

In step S4, the processing unit 32 displays operation procedure information related to the task corresponding to the operated help mark (Figure 3).

Next, in step S5, the processing unit 32 performs processing in response to the operation performed by the station staff using the operation unit 5.

Next, in step S6, the processing unit 32 determines whether the same help mark has been operated on the operation screen, and if Yes, proceeds to step S7, and if No, returns to step S5.

In step S7, the processing unit 32 ends the display of the work procedure information (i.e., transitions from the operation screen of FIG. 3 to the operation screen of FIG. 2) and returns to step S2.

In this way, according to the station service system S of this embodiment, a help mark corresponding to each task is displayed on the operation screen, and when the help mark is operated, work procedure information related to the corresponding task is displayed, thereby improving the work efficiency of station staff using the station service equipment 2.

In other words, when a station staff member is using station service equipment 2 and has a question about a certain task, he or she can see the necessary information simply by operating the help mark corresponding to that task on the operation screen. Therefore, station staff can respond more easily and quickly than if they had to look up an instruction manual stored in paper or electronic media as in the conventional technology.

In addition, when work procedure information is displayed, corresponding illustrations can also be displayed to further assist station staff in understanding when the information is difficult to understand from text alone.

In addition, when displaying work procedure information, if the work procedure information includes at least one of case classification and transition to other tasks, the details of that information will be displayed, further improving convenience for station staff.

In addition, by ending the display of the work procedure information when the same help mark is operated after the work procedure information has been displayed, station staff can easily end the display of the work procedure information after resolving any unclear points.

The program executed by the station service equipment 2 of this embodiment can be provided by recording it in an installable or executable file format on a recording medium that can be read by a computer device, such as a CD-ROM, a flexible disk (FD), a CD-R (Recordable), or a DVD (Digital Versatile Disk). The program may also be provided or distributed via a network such as the Internet.

Although an embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This new embodiment can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims.

For example, in FIG. 3, the business screen in area R31 and the display screen of the work procedure information in area R32 are arranged side by side, but this is not limited to this. As long as the information on both screens can be viewed, other display methods such as vertical arrangement or inserting the display screen of the work procedure information in area R32 into the blank space on the business screen in area R31 may be used.

1...Station service server, 2...Station service equipment, 3...Control unit, 4...Memory unit, 5...Operation unit, 6...Display unit, 7...Audio output unit, 8...Communication unit, 31...Acquisition unit, 32...Processing unit, S...Station service system

Claims (6)

an acquisition step in which an acquisition unit acquires information on an operation of an operation unit by a user;
A display method including a processing step in which a processing unit displays information regarding a plurality of tasks at a station for each task on a display unit that displays information, and also displays a corresponding help mark for each task, and when the help mark is operated, displays work procedure information regarding the corresponding task. The display method according to claim 1, wherein the processing step causes the display unit to display the work procedure information together with a corresponding illustration. The display method according to claim 1, wherein the processing step, when displaying the work procedure information on the display unit, displays the contents of the work procedure information if there is at least one of case classification and transition to another task. The display method according to claim 1, wherein the processing step ends the display of the work procedure information when the same help mark is operated after the work procedure information is displayed on the display unit. Computer,
an acquisition unit that acquires information on an operation of an operation unit by a user;
A program for causing a display unit that displays information relating to multiple tasks at a station for each task to function as a processing unit that displays a corresponding help mark for each task, and that displays work procedure information relating to the corresponding task when the help mark is operated. an acquisition unit that acquires information on an operation of an operation unit by a user;
A station service equipment includes a display unit that displays information regarding a plurality of tasks at a station for each task, and a processing unit that displays a corresponding help mark for each task, and when the help mark is operated, displays work procedure information for the corresponding task.

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