JP2022124279A - Accommodation management system, accommodation management device, accommodation management method and program - Google Patents

Abstract

[Problem] To provide an accommodation management system, accommodation management device, accommodation management method, and program that contribute to improving convenience, etc. [Solution] An accommodation management system 10 comprises an information terminal 14 carried by a guest staying at an accommodation facility 12, and an accommodation management device 16, the information terminal transmits check-in procedure information for carrying out the procedure of checking into the accommodation facility to the accommodation management device, and the accommodation management device determines whether there are any remaining rooms of a higher grade than the guest room reserved by the guest based on the check-in procedure information received from the information terminal and the remaining room information stored in a remaining room information storage unit 52, and if there are any remaining rooms of a higher grade than the guest room reserved by the guest, transmits recommendation information 90 to the information terminal recommending upgrading to a remaining room of a higher grade than the guest room reserved by the guest. [Selected Figure] Figure 1

Description

The present invention relates to an accommodation management system, an accommodation management device, an accommodation management method, and a program.

Patent Literature 1 discloses a reservation check-in system. In Japanese Unexamined Patent Application Publication No. 2002-100002, a guest room reservation is applied for by a mobile phone, a landline phone, or the Internet, a customer visits a hotel on the day of the reservation, and the customer operates a business server device installed at the hotel front desk. The customer dials the authentication number indicated by the operation from the mobile phone, and the phone number from the caller notification service of the mobile phone is compared with the phone number obtained at the time of reservation reception, and if they match, check-in is automatically performed. accepted by.

JP 2008-146287 A

However, there is a long-awaited technology that contributes to further improvement of convenience and the like.

An object of the present invention is to provide an accommodation management system, an accommodation management device, an accommodation management method, and a program that contribute to improved convenience.

An accommodation management system according to one aspect of the present invention is an accommodation management system comprising: an information terminal possessed by a guest of an accommodation facility; The terminal includes a check-in procedure information transmission unit that transmits check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. wherein, when receiving the check-in procedure information from the information terminal, the accommodation management device is the check-in procedure information and an unreserved guest room among a plurality of guest rooms provided in the accommodation facility. A grade for determining whether or not there is a vacant room of a higher grade than the guest room reserved by the lodger, based on the vacant room information stored in the vacant room information storage unit that stores the vacant room information, which is information relating to the remaining room. and an upgrade availability determination unit, and if the upgrade availability determination unit determines that there is a remaining room of a higher grade than the guest room reserved by the lodger, the upgrade availability determination unit determines that the upgrade is higher than the guest room reserved by the lodger. and a recommendation information transmitting unit configured to transmit, to the information terminal, recommendation information recommending upgrading to the remaining room with a higher room.

An accommodation management apparatus according to another aspect of the present invention is an accommodation management apparatus that can be connected to an information terminal possessed by a guest of an accommodation facility so as to be able to transmit and receive data, and is used for performing check-in procedures at the accommodation facility. A check-in procedure information receiving unit for receiving check-in procedure information, which is information, from the information terminal; The guest room reserved by the guest based on the remaining room information stored in the remaining room information storage unit that stores the remaining room information that is information about the remaining room that is an unreserved guest room among the plurality of guest rooms When it is determined by the upgrade possibility determination unit that determines whether or not there is a remaining room of a higher grade than the room reserved by the lodger and a recommendation information transmission unit configured to transmit, to the information terminal, recommendation information for recommending upgrading to the remaining room of a higher grade than the guest room reserved by the lodger.

A lodging management method according to still another aspect of the present invention provides information for performing a check-in procedure to an accommodation facility based on an operation by the lodger on an information terminal possessed by the lodger at the lodging facility. a check-in procedure information sending step of sending the check-in procedure information to an accommodation management device that can be connected to the information terminal so that data can be sent and received; and when the check-in procedure information is received from the information terminal, the check-in procedure information and the remaining room information stored in the remaining room information storage unit that stores the remaining room information that is information about the remaining rooms that are unreserved guest rooms among the plurality of guest rooms provided in the accommodation facility. a step of determining whether or not there is a vacant room of a grade higher than that of the guest room reserved by the lodger; and a recommendation information transmission step of transmitting, to the information terminal, recommendation information recommending an upgrade to the remaining room, which is higher grade than the guest room reserved by the lodger, if determined in the propriety determination step. .

A program according to still another aspect of the present invention is a program for performing a check in which a computer receives check-in procedure information, which is information for performing a check-in procedure to an accommodation facility, from an information terminal possessed by a guest of the accommodation facility. a step of receiving check-in procedure information; and, when the check-in procedure information is received from the information terminal, the check-in procedure information and an unreserved guest room among a plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit that stores the remaining room information, which is information related to upgrade availability a determination step; and, if it is determined in the upgrade availability determination step that there is a remaining room of a higher grade than the guest room reserved by the lodger, the room is of a higher grade than the guest room reserved by the lodger. and a recommendation information transmission step of transmitting recommendation information for recommending upgrading to the remaining room to the information terminal.

An object of the present invention is to provide an accommodation management system, an accommodation management device, an accommodation management method, and a program that contribute to improvement of convenience.

1 is a block diagram illustrating an accommodation management system according to one embodiment; FIG. FIG. 4 is a diagram showing an example of a display screen; FIG. 4 is a diagram showing an example of a display screen; FIG. 4 is a diagram showing an example of a display screen; It is a figure which shows the example of reservation information. FIG. 10 is a diagram showing an example of a table showing the relationship between the number of remaining rooms, the current time, and the price difference; 4 is a flow chart showing an example of the operation of the accommodation management system according to one embodiment;

An accommodation management system, an accommodation management device, an accommodation management method, and a program according to the present invention will be described in detail below with reference to preferred embodiments and with reference to the accompanying drawings.

[One embodiment]
An accommodation management system, an accommodation management device, an accommodation management method and a program according to one embodiment will be described with reference to FIGS. 1 to 7. FIG. FIG. 1 is a block diagram showing an accommodation management system according to this embodiment.

The lodging management system 10 according to this embodiment performs the following processing when the check-in button 80 (see FIG. 2) displayed on the information terminal 14 possessed by the lodger is pressed by the lodger. is. That is, in such a case, the information terminal 14 displays the recommendation information 90 (see FIG. 3) that recommends upgrading to a higher-grade guest room than the guest room reserved by the guest.

The lodging management system 10 can be composed of an lodging management device 16 and an information terminal 14 . The lodging management device 16 and the information terminal 14 can be connected so as to be able to transmit and receive data via a network 18 such as the Internet and a relay station 20, for example, but the connection is not limited to this.

The lodging management device 16 may be provided in the lodging facility 12, for example. The lodging management device 16 may include a calculation unit 22 , a storage unit 24 , a communication unit 26 , an operation unit 28 and a display unit 30 . Note that the accommodation management device 16 may be provided with components other than these components, but the description thereof will be omitted here. At least part of the accommodation management device 16 may be configured by a server or the like provided outside the accommodation facility 12 . A program for causing a computer to execute the accommodation management method according to the present embodiment can be installed in the storage unit 24 .

The computing unit 22 may be configured by a processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), that is, a processing circuit.

The calculation unit 22 may include a control unit 32 , a reservation reception unit 34 , a check-in procedure information reception unit 35 , a check-in availability determination unit 36 and a check-in processing unit 38 . The calculation unit 22 may further include an upgrade possibility determination unit 40 , a recommendation information transmission unit 42 , an intention information reception unit 44 , a price difference determination unit 46 , and a display control unit 48 . Control unit 32 , reservation reception unit 34 , check-in procedure information reception unit 35 , check-in availability determination unit 36 , and check-in processing unit 38 , the program stored in storage unit 24 is executed by calculation unit 22 . It can be realized by being executed. The program stored in the storage unit 24 is executed by the calculation unit 22 for the upgrade possibility determination unit 40, the recommendation information transmission unit 42, the intention information reception unit 44, the price difference determination unit 46, and the display control unit 48. It can be realized by

At least part of the control unit 32, the reservation reception unit 34, the check-in procedure information reception unit 35, the check-in permission determination unit 36, and the check-in processing unit 38 is ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable) It may be realized by an integrated circuit such as a Gate Array). At least a part of the upgrade possibility determination unit 40, the recommendation information transmission unit 42, the intention information reception unit 44, the price difference determination unit 46, and the display control unit 48 may be realized by an integrated circuit such as ASIC or FPGA. . At least a part of the control unit 32, reservation reception unit 34, check-in procedure information reception unit 35, check-in availability determination unit 36, and check-in processing unit 38 is configured by an electronic circuit including a discrete device. good too. At least a part of the upgrade availability determination unit 40, the recommendation information transmission unit 42, the intention information reception unit 44, the price difference determination unit 46, and the display control unit 48 may be configured by an electronic circuit including a discrete device.

The storage unit 24 may include a volatile memory (not shown) and a non-volatile memory (not shown). Volatile memory may include, for example, RAM (Random Access Memory). Examples of nonvolatile memory include ROM (Read Only Memory), flash memory, and the like. Data and the like may be stored, for example, in volatile memory. Programs, tables, maps, etc. may be stored, for example, in non-volatile memory. At least a portion of the storage unit 24 may be provided in the processor, integrated circuit, or the like as described above. In addition, the storage unit 24 may further include an HDD (Hard Disk Drive), an SSD (Solid State Drive), and the like. The storage unit 24 may include a reservation information storage unit 50, a remaining room information storage unit 52, and a difference information storage unit 54, which will be described later.

The communication unit 26 includes, for example, a communication module (not shown). The communication unit 26 can transmit and receive data via a network 18 such as the Internet. The communication unit 26 can also perform communication using a wireless LAN, for example. More specifically, the communication unit 26 can also perform wireless communication based on the Wi-Fi (registered trademark) standard or the like.

The operation unit 28 can be used when an employee or the like of the accommodation facility 12 operates the accommodation management device 16 . The operation unit 28 may include a keyboard, mouse, etc., but is not limited to these.

The display unit 30 is provided with a display element (not shown). As the display element, for example, a liquid crystal display element, an organic electroluminescence display element, or the like can be used. The operation unit 28 and the display unit 30 may be configured by a touch panel (not shown) provided with such a display element.

The information terminal 14 is carried by a guest who stays at the accommodation facility 12 . Examples of the information terminal 14 include, but are not limited to, a smart phone, a tablet, and the like. The information terminal 14 may be a laptop personal computer or the like.

The information terminal 14 may be provided with a calculation unit 56 , a storage unit 58 , a communication unit 60 , an operation unit 62 and a display unit 64 . Note that the information terminal 14 may be provided with components other than these components, but the description thereof will be omitted here. A program for causing a computer to execute the accommodation management method according to the present embodiment may be pre-installed in the information terminal 14 . More specifically, a service application program, that is, a service application, which will be described later, can be pre-installed in the information terminal 14 .

The computing unit 56 may be configured by a processor such as a CPU or GPU, that is, a processing circuit.

The calculation unit 56 includes a control unit 66, a determination unit 67, a reservation processing unit 68, a check-in procedure information transmission unit 70, a recommendation information reception unit 72, an intention information transmission unit 74, and a display control unit 76. can be provided. The control unit 66 , the determination unit 67 , the reservation processing unit 68 , and the check-in procedure information transmission unit 70 can be realized by the operation unit 56 executing a program stored in the storage unit 58 . The recommendation information reception unit 72 , the intention information transmission unit 74 , and the display control unit 76 can be realized by executing a program stored in the storage unit 58 by the calculation unit 56 .

At least part of the control unit 66, the determination unit 67, the reservation processing unit 68, the check-in procedure information transmission unit 70, the recommendation information reception unit 72, the intention information transmission unit 74, and the display control unit 76 It may be implemented by an integrated circuit. At least a part of the control unit 66, the determination unit 67, the reservation processing unit 68, the check-in procedure information transmission unit 70, the recommendation information reception unit 72, the intention information transmission unit 74, and the display control unit 76 is an electronic device including a discrete device. It may be configured by a circuit.

The storage unit 58 may include a volatile memory (not shown) and a non-volatile memory (not shown). Volatile memory may include, for example, RAM and the like. Non-volatile memory may include, for example, ROM, flash memory, and the like. Data and the like may be stored, for example, in volatile memory. Programs, tables, maps, etc. may be stored, for example, in non-volatile memory. At least part of the storage unit 58 may be provided in the processor, integrated circuit, or the like as described above.

The communication unit 60 includes, for example, a communication module (not shown). The communication unit 60 can transmit and receive data via the relay station 20 and the network 18 . The communication unit 60 can also perform communication using a wireless LAN, for example. More specifically, the communication unit 60 can also perform wireless communication based on the Wi-Fi (registered trademark) standard or the like. The operation unit 62 can be used when the user of the information terminal 14 operates the information terminal 14 . The display unit 64 is provided with a display element (not shown). As the display element, for example, a liquid crystal display element, an organic electroluminescence display element, or the like can be used. The operation unit 62 and the display unit 64 may be configured by a touch panel (not shown) provided with such a display element.

As described above, the information terminal 14 may be pre-installed with a program for causing the computer provided in the information terminal 14 to execute the accommodation management method according to the present embodiment. More specifically, a service application program, ie, a service app, may be pre-installed on the information terminal 14 . A service application may be provided by, for example, the accommodation facility 12 or the like. For example, a service application can be downloaded via a website or the like, but it is not limited to this. The service application has a function of displaying a check-in button 80 on the display unit 64, as will be described later.

The information terminal 14 may be provided with the control unit 66 as described above. The control unit 66 controls the entire information terminal 14 .

The information terminal 14 may be provided with the determination unit 67 as described above. The determination unit 67 can determine whether or not a later-described check-in button 80 displayed on the display unit 64 by the display control unit 76 has been pressed. Further, the determination unit 67 determines which of an agree button 92 (see FIG. 3) and a disagree button 94 (see FIG. 3), which will be described later, has been pressed. Also, the determination unit 67 determines whether or not a confirmation button 98 (see FIG. 4), which will be described later, has been pressed.

The information terminal 14 may be provided with the reservation processing unit 68 as described above. A reservation for the accommodation facility 12 can be made using a service app. The reservation processing unit 68 can display a reservation screen (not shown) for inputting the reservation information 86 (see FIG. 5) on the display unit 64 . The name, number of people, contact information, length of stay, room grade, etc. can be entered by the person who made the reservation on the reservation screen, but is not limited to this. Contact information may include, but is not limited to, telephone numbers, addresses, email addresses, and the like. Information indicating the length of stay may include check-in date and time, check-out date and time, but is not limited to this. The reservation processing unit 68 can transmit the member ID of the lodger to the lodging management device 16 via the communication unit 60 together with the information input on the reservation screen. The member ID is an ID given in advance to the guest. The member ID can be given when the member registration or the like for using the lodging facility 12 is performed. Membership registration can be performed using, for example, a service application, but is not limited to this.

The information terminal 14 may be provided with the check-in procedure information transmitting section 70 as described above. The check-in procedure information transmission unit 70 transmits check-in procedure information, which is information for procedures for checking in to the accommodation facility 12, via the communication unit 60 based on the operation of the information terminal 14 by the guest. It can be sent to device 16 . Check-in may be performed before the guest arrives at the accommodation facility 12 or after the guest arrives at the accommodation facility 12 . Check-in performed before the guest arrives at the accommodation facility 12 can also be referred to as pre-check-in. When the check-in button 80 (described later) displayed on the display unit 64 is pressed by the guest, the check-in procedure information transmission unit 70 transmits the check-in procedure information to the accommodation management device 16 . Check-in procedure information may include a reservation ID, which will be described later. The reservation ID is given when the lodger makes a reservation for the lodging facility 12 . Also, the check-in procedure information may include information for identifying the guest. The information for identifying the lodger may include, for example, the lodger's member ID, the lodger's name, etc., but is not limited to this. Information included in the check-in procedure information is not limited to these. The check-in procedure information may include the contact information of the guest, the expected period of stay, and the like.

The information terminal 14 may further include the recommendation information receiving section 72 as described above. The recommendation information receiving unit 72 can receive the recommendation information 90 (see FIG. 3) transmitted from the lodging management device 16 via the communication unit 60 . The recommendation information 90, as will be described later, is information for recommending to the lodger to upgrade to a guest room of a higher grade than the guest room reserved by the lodger.

The information terminal 14 may further include the intention information transmission section 74 as described above. The intention information transmission unit 74 can transmit intention information indicating whether or not to agree with the recommendation indicated by the recommendation information 90 transmitted from the accommodation management device 16 to the accommodation management device 16 via the communication unit 60 .

The information terminal 14 may be provided with the display control section 76 as described above. The display control unit 76 controls the screen display of the display unit 64 . FIG. 2 is a diagram showing an example of a display screen of a display unit provided in an information terminal. As shown in FIG. 2 , the display control unit 76 can display a check-in button 80 on the display screen 78 of the display unit 64 . The check-in button 80 is for the guest to check-in to the accommodation facility 12 . The display control unit 76 can display not only the check-in button 80 but also the checkout/checkout button 82 and the guidance list button 84 on the display screen 78 of the display unit 64, but the present invention is not limited to this. . As described above, a service application may be pre-installed in the information terminal 14 . The service application can display a service application screen (not shown) on the display unit 64 . A selection menu (not shown) for displaying the check-in button 80 and the like can be displayed on the service application screen. The check-in button 80 and the like can be displayed on the display screen 78 of the display unit 64 by the user selecting a selection menu for displaying the check-in button 80 and the like.

The display control unit 76 displays the recommendation information 90 received by the recommendation information receiving unit 72 on the display screen 78 of the display unit 64 . FIG. 3 is a diagram showing an example of a display screen of a display unit provided in the information terminal. As shown in FIG. 3 , the display control unit 76 can display recommendation information 90 on the display screen 78 of the display unit 64 . The display control unit 76 can display an agree button 92 and a disagree button 94 along with the recommendation information 90 on the display screen 78 of the display unit 64 . The consent button 92 is a button for the guest to express his or her intention to agree with the recommendation indicated by the recommendation information 90 . The disapproval button 94 is a button for the guest to indicate that he or she does not agree with the recommendation indicated by the recommendation information 90 .

The display control unit 76 can display on the display screen 78 of the display unit 64 reservation content information 96 that is information indicating the content of the reservation to be processed for check-in. FIG. 4 is a diagram showing an example of a display screen of a display unit provided in the information terminal. As shown in FIG. 4 , the display control unit 76 can display reservation content information 96 on the display screen 78 of the display unit 64 . The display control unit 76 can display the confirmation button 98 together with the reservation content information 96 on the display screen 78 of the display unit 64 . The confirmation button 98 is a button for confirming check-in with reservation details indicated by the reservation details information 96 .

The lodging management device 16 may be provided with the control unit 32 as described above. The control unit 32 controls the entire accommodation management device 16 .

The lodging management device 16 may further include the reservation accepting unit 34 as described above. The reservation receiving unit 34 receives a reservation of a lodger for the accommodation facility 12 . It should be noted that, as described above, the processing of the reservation by the guest can be performed using the service application. The reservation reception unit 34 stores information about the received reservation, that is, the reservation information 86 in the reservation information storage unit 50 provided in the storage unit 24 . That is, the reservation reception unit 34 stores the reservation information 86, which is information about the reservation made by the lodger for the accommodation facility 12, in the reservation information storage unit 50. FIG. FIG. 5 is a diagram showing an example of reservation information. The reservation information 86 may include reservation ID, member ID, name, number of people, contact information, period of stay, room number, room grade, etc., but is not limited to these. Contact information may include, but is not limited to, telephone numbers, addresses, email addresses, and the like. Information related to the length of stay may include check-in date and time, check-out date and time, but is not limited to this.

The accommodation management device 16 may be provided with the check-in procedure information receiving section 35 as described above. The check-in procedure information receiving section 35 can receive check-in procedure information transmitted from the information terminal 14 via the communication section 26 .

The lodging management device 16 may be provided with the check-in permission determination unit 36 as described above. When the check-in procedure information is received by the check-in procedure information receiving unit 35, the check-in permission determination unit 36 performs check based on the check-in procedure information and the reservation information 86 stored in the reservation information storage unit 50. It can decide whether to enter or not. Based on the reservation ID indicated by the check-in procedure information received by the check-in procedure information receiving unit 35, the check-in availability determination unit 36 reads reservation information 86 regarding the lodger from the reservation information storage unit 50. FIG. Then, the check-in propriety determination unit 36 collates the information included in the check-in procedure information with the reservation information 86 read from the reservation information storage unit 50 . The check-in propriety determination unit 36 determines that the member ID of the lodger indicated by the check-in procedure information and the member ID of the lodger indicated by the reservation information 86 read out from the reservation information storage unit 50 match. can determine whether there is In addition, the check-in propriety determination unit 36 determines that the name of the lodger indicated by the check-in procedure information and the name of the lodger indicated by the reservation information 86 read from the reservation information storage unit 50 match. can determine whether there is If the information included in the check-in procedure information matches the reservation information 86, the check-in availability determination unit 36 can determine that the check-in is possible. Note that whether or not check-in is possible may be determined further based on the current date and time, which is the current date and time.

The lodging management device 16 may be provided with the check-in processing section 38 as described above. The check-in processing unit 38 can perform check-in processing when the check-in permission determination unit 36 determines that check-in is possible. When the check-in processing unit 38 determines that check-in is possible, the check-in processing unit 38 transmits reservation content information 96, which is information indicating the content of the reservation to be processed for check-in, to the information terminal 14 via the communication unit 26. obtain. The check-in processing unit 38 can change the reservation content based on the intention information received by the intention information receiving unit 44 . When the check-in permission determination unit 36 determines that the check-in is impossible, the check-in processing unit 38 sends check-in impossible information, which is information indicating that the check-in is impossible, It can be transmitted to the information terminal 14 via the communication unit 26 .

The lodging management device 16 may be provided with the upgrade availability determination unit 40 as described above. When the check-in permission determination unit 36 determines that check-in is possible, the upgrade permission determination unit 40 stores remaining room information whether or not there is a remaining room of a higher grade than the guest room reserved by the lodger. It can be determined based on the remaining room information stored in the unit 52 . A remaining room is an unreserved guest room among a plurality of guest rooms provided in the accommodation facility 12 . The remaining room information can be generated for each grade. For example, the remaining room information storage unit 52 may store first grade remaining room information indicating remaining rooms for first grade guest rooms. In addition, second-grade remaining room information indicating remaining rooms of second-grade guest rooms higher than the first grade can be further stored in the remaining-room information storage unit 52 . Further, the remaining room information storage unit 52 may further store third-grade remaining room information indicating remaining rooms for third-grade guest rooms that are higher than the second grade. In addition, the remaining room information storage unit 52 may further store fourth grade remaining room information indicating remaining rooms for fourth grade guest rooms that are higher than the third grade. Note that the remaining room information is not limited to information in which only the remaining rooms are extracted. The remaining room information may be information indicating whether or not each of the plurality of guest rooms provided in the accommodation facility 12 has been reserved.

The lodging management device 16 may be provided with the recommendation information transmission unit 42 as described above. The recommendation information transmission unit 42 transmits the recommendation information 90 to the information terminal via the communication unit 26 when the upgrade availability determination unit 40 determines that there is a remaining room with a higher grade than the guest room reserved by the lodger. 14. The recommendation information 90 is information for recommending to the lodger to upgrade to a remaining room with a higher grade than the guest room reserved by the lodger. If there are multiple grades of remaining rooms higher than the guest room reserved by the lodger, the recommendation information 90 including multiple upgrade recommendations may be transmitted. For example, if the guest room reserved by the guest is a first grade guest room, and there are a second grade remaining room and a third grade remaining room, the recommendation information transmission unit 42 performs the following: processing can be performed. That is, in such a case, the recommendation information transmission unit 42 sends the recommendation information 90 including a recommendation to upgrade to the second grade remaining room and a recommendation to upgrade to the third grade remaining room to the information terminal 14. can send.

The lodging management device 16 may be provided with the intention information receiving section 44 as described above. The intention information receiving unit 44 can receive intention information indicating whether or not to agree with the recommendation indicated by the recommendation information 90 from the information terminal 14 via the communication unit 26 .

The lodging management device 16 may be provided with the price difference determination unit 46 as described above. The price difference determination unit 46 can determine the price difference, that is, the upgrade charge, when the room is upgraded to a higher grade remaining room than the guest room reserved by the lodger. The recommendation information transmission unit 42 can transmit the recommendation information 90 including information indicating the difference determined by the difference determination unit 46 to the information terminal 14 via the communication unit 26 .

The difference determination unit 46 can determine the difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. FIG. 6 is a diagram showing an example of a table showing the relationship between the number of remaining rooms, the current time, and the price difference. As shown in FIG. 6, as the current time approaches midnight, the difference, that is, the upgrade fee, is reduced. This is because if the time from the current time to midnight is relatively long, there is a possibility that the remaining rooms can be sufficiently eliminated without the upgrade charge being excessively low. On the other hand, when the time from the current time to midnight is relatively short, it is not easy to sufficiently eliminate the remaining rooms unless the upgrade fee is sufficiently reduced. Also, as the number of remaining rooms increases, the difference, that is, the upgrade fee, is reduced. This is because if the number of remaining rooms is relatively small, it is possible that the number of remaining rooms can be sufficiently eliminated even if the upgrade fee is relatively high. On the other hand, when there are relatively many remaining rooms, it is not easy to sufficiently eliminate the remaining rooms unless the upgrade fee is made sufficiently low. A table 88 showing the relationship between the number of remaining rooms, the current time, and the price difference can be stored in the price difference information storage unit 54 . Such a table 88 can be generated for each cabin grade, but is not limited to this. Here, the case of determining the difference using the table 88 has been described as an example, but the present invention is not limited to this. The difference determination unit 46 may determine the difference based on a predetermined calculation formula or the like. Further, the difference determination unit 46 may use artificial intelligence (AI) to accurately determine the difference.

Next, an example of the operation of the lodging management system according to this embodiment will be described with reference to FIG. FIG. 7 is a flow chart showing an example of the operation of the accommodation management system according to this embodiment.

In step S<b>1 , the display control section 76 provided in the information terminal 14 displays a check-in button 80 (see FIG. 2 ) on the display screen 78 of the display section 64 provided in the information terminal 14 . As described above, the check-in button 80 can be displayed on the display screen 78 of the display unit 64 by selecting the selection menu for displaying the check-in button 80 by the user. As described above, check-in may be performed before the guest arrives at the accommodation facility 12 or after the guest arrives at the accommodation facility 12 . After that, the process transitions to step S2.

In step S2, the determination unit 67 provided in the information terminal 14 determines whether or not the check-in button 80 displayed by the display control unit 76 provided in the information terminal 14 has been pressed. If the determination unit 67 determines that the check-in button 80 has been pressed (YES in step S2), the process proceeds to step S3. If the determination unit 67 determines that the check-in button 80 has not been pressed, the processing shown in FIG. 7 is completed.

In step S3, the check-in procedure information transmission unit 70 provided in the information terminal 14 transmits the check-in procedure information, which is information for performing the check-in procedure to the accommodation facility 12, via the communication unit 60 to accommodation management. Send to device 16 . As noted above, check-in procedure information may include a reservation ID. In addition, as described above, the check-in procedure information may include information indicating the reservation person who made a reservation to stay at the accommodation facility 12 . A check-in procedure information receiving unit 35 provided in the accommodation management device 16 can receive the check-in procedure information transmitted from the information terminal 14 via the communication unit 26 . After that, the process transitions to step S4.

In step S4, the check-in approval/disapproval determination section 36 provided in the accommodation management device 16 determines whether or not check-in is possible based on the check-in procedure information and the reservation information 86 stored in the reservation information storage section 50. . The check-in propriety determination unit 36 reads reservation information 86 regarding the guest from the reservation information storage unit 50 based on the reservation ID indicated by the check-in procedure information. Then, the check-in propriety determination unit 36 collates the information included in the check-in procedure information with the reservation information 86 read from the reservation information storage unit 50 . If the information included in the check-in procedure information does not match the reservation information 86, the check-in availability determining unit 36 may determine that the check-in is not possible. On the other hand, if the information included in the check-in procedure information matches the reservation information 86, the check-in availability determination unit 36 can determine that the check-in is possible. As described above, whether or not check-in is possible may be determined further based on the current date and time.

When the check-in permission determination unit 36 provided in the accommodation management device 16 determines that the check-in is possible (YES in step S5), the process proceeds to step S6. When the check-in availability determining unit 36 provided in the lodging management device 16 determines that the check-in is not possible (NO in step S5), the process proceeds to step S16.

In step S6, the upgrade availability determination unit 40 provided in the lodging management device 16 determines whether or not there is a vacant room with a higher grade than the guest room reserved by the lodger. Judging based on If there is a vacant room of a higher grade than the guest room reserved by the lodger (YES in step S6), the process proceeds to step S7. If there is no remaining room with a higher grade than the guest room reserved by the lodger (NO in step S6), the process proceeds to step S17.

In step S7, the price difference determination unit 46 provided in the lodging management device 16 determines the price difference, that is, the upgrade charge, when the guest is upgraded to a higher grade remaining room than the guest room reserved by the guest. As described above, the difference determination unit 46 can determine the difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. Further, as described above, the difference determination unit 46 may use artificial intelligence to accurately determine the difference. After that, the process transitions to step S8.

In step S<b>8 , the recommendation information transmission unit 42 provided in the accommodation management device 16 transmits the recommendation information 90 to the information terminal 14 via the communication unit 26 . The recommendation information transmission unit 42 transmits to the information terminal 14 the recommendation information 90 including information indicating the difference determined by the difference determination unit 46 . A recommendation information receiving unit 72 provided in the information terminal 14 receives the recommendation information 90 transmitted from the lodging management device 16 via the communication unit 60 . After that, the process transitions to step S9.

In step S<b>9 , the display control unit 76 provided in the information terminal 14 displays the recommendation information 90 received by the recommendation information receiving unit 72 on the display screen 78 of the display unit 64 . The display control unit 76 displays an agree button 92 and a disagree button 94 together with the recommendation information 90 on the display screen 78 of the display unit 64 . After that, the process transitions to step S10.

In step S10, the determination unit 67 provided in the information terminal 14 determines which of the agree button 92 and the disagree button 94 has been pressed. If the determination unit 67 determines that the disagreement button 94 has been pressed (NO in S10), the process proceeds to step S11. If determination unit 67 determines that consent button 92 has been pressed (YES in S10), the process proceeds to step S12.

In step S<b>11 , the intention information transmission unit 74 provided in the information terminal 14 transmits intention information indicating disapproval of the recommendation to the accommodation management apparatus 16 via the communication unit 60 . The intention information receiving unit 44 provided in the lodging management device 16 receives intention information indicating disapproval of the recommendation from the information terminal 14 via the communication unit 26 . After that, the process transitions to step S14.

In step S<b>12 , the intention information transmission unit 74 transmits intention information indicating consent to the recommendation to the accommodation management device 16 via the communication unit 60 . The intention information receiving unit 44 provided in the accommodation management device 16 receives intention information indicating consent to the recommendation from the information terminal 14 via the communication unit 26 . After that, the process transitions to step S13.

In step S<b>13 , the check-in processing unit 38 provided in the lodging management device 16 performs processing for changing the reservation details based on the information indicated in the recommendation information 90 . That is, in the reservation details after the change, a guest room of a higher grade than the guest room reserved in the past by the lodger is reserved. After that, the process transitions to step S15.

In step S<b>14 , the check-in processing unit 38 transmits the reservation content information 96 , which is information indicating the content of the reservation to be processed for check-in, to the information terminal 14 via the communication unit 26 . After that, the process transitions to step S17.

In step S<b>15 , the check-in processing unit 38 transmits information indicating the content of the reservation after change, that is, the reservation content information 96 after change to the information terminal 14 via the communication unit 26 . After that, the process transitions to step S17.

In step S<b>16 , the check-in processing unit 38 transmits check-in impossible information, which is information indicating that the check-in is impossible, to the information terminal 14 via the communication unit 26 . In this case, the display control unit 76 provided in the information terminal 14 displays information indicating that check-in is impossible on the display screen 78 of the display unit 64 . When step S16 is completed, the processing shown in FIG. 7 is completed.

In step S<b>17 , the display control unit 76 provided in the information terminal 14 displays the reservation content information 96 received from the accommodation management device 16 on the display screen 78 of the display unit 64 . The display control unit 76 displays on the display screen 78 of the display unit 64 together with the reservation details information 96 received from the lodging management device 16 , a confirmation button 98 for confirming check-in with the reservation details indicated by the reservation details information 96 . do. After that, the process transitions to step S18.

In step S18, the determination unit 67 provided in the information terminal 14 determines whether or not the confirm button 98 has been pressed. If the confirm button 98 is pressed (YES in step S18), the process proceeds to step S19. If confirm button 98 is not pressed (NO in step S18), the process shown in FIG. 7 is completed.

In step S19, the check-in processing unit 38 provided in the accommodation management device 16 performs processing for completing check-in. Thus, the processing shown in FIG. 7 is completed.

As described above, according to the present embodiment, based on the operation by the lodger on the information terminal 14 possessed by the lodger of the lodging facility 12, the check which is the information for performing the check-in procedure to the lodging facility 12 is performed. The in-procedure information is transmitted from the information terminal 14 to the lodging management device 16 . When the accommodation management device 16 receives the check-in procedure information from the information terminal 14, based on the check-in procedure information and the remaining room information stored in the remaining room information storage unit 52, the guest room reserved by the guest It is determined whether or not there is a remaining room with a grade higher than that. Then, when it is determined that there is a vacant room of a higher grade than the guest room reserved by the lodger, recommendation information for recommending an upgrade to a higher grade vacant room than the guest room reserved by the lodger. 90 is transmitted from the lodging management device 16 to the information terminal 14 . In this way, when the check-in procedure information is transmitted from the information terminal 14 to the accommodation management device 16, the recommendation information 90 that recommends upgrading to a remaining room with a higher grade than the room reserved by the lodger is lodging management. It is transmitted from the device 16 to the information terminal 14 . Therefore, according to this embodiment, it is possible to contribute to the improvement of convenience for the guest. Moreover, according to this embodiment, it is possible to contribute to the improvement of the profit of the accommodation facility 12 and the like.

Although the preferred embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and various modifications are possible without departing from the gist of the present invention.

The above embodiments are summarized as follows.

An accommodation management system (10) comprises an information terminal (14) possessed by a guest of an accommodation facility (12), and an accommodation management device (16) that can be connected to the information terminal so that data can be sent and received. wherein the information terminal transmits check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, to the accommodation management device, based on an operation of the information terminal by the lodger. A check-in procedure information transmitting unit (70) is provided, and when the accommodation management device receives the check-in procedure information from the information terminal, the check-in procedure information and a plurality of guest rooms provided in the accommodation facility Based on the remaining room information stored in the remaining room information storage unit (52) that stores the remaining room information, which is information about the remaining rooms that are unreserved rooms, from the guest room reserved by the guest It is determined by the upgrade possibility determination unit (40) that determines whether there is a remaining room with a higher grade, and that there is a remaining room with a higher grade than the guest room reserved by the lodger. a recommendation information transmission unit (42) for transmitting, to the information terminal, recommendation information (90) for recommending an upgrade to the remaining room with a higher grade than the guest room reserved by the lodger when . According to such a configuration, based on the operation by the lodger on the information terminal possessed by the lodger of the lodging facility, the check-in procedure information, which is the information for performing the check-in procedure for the lodging facility, is sent to the information terminal. to the accommodation management device. When the accommodation management device receives the check-in procedure information from the information terminal, based on the check-in procedure information and the remaining room information stored in the remaining room information storage unit, It is determined whether or not there is a remaining room with a high . Then, when it is determined that there is a vacant room of a higher grade than the guest room reserved by the lodger, recommendation information for recommending an upgrade to a higher grade vacant room than the guest room reserved by the lodger. is transmitted from the accommodation management device to the information terminal. Thus, according to such a configuration, when the check-in procedure information is transmitted from the information terminal to the lodging management device, an upgrade to a remaining room with a higher grade than the room reserved by the lodger is recommended. Recommendation information is transmitted from the lodging management device to the information terminal. Therefore, according to such a configuration, it is possible to contribute to the improvement of convenience for the guest. Moreover, according to such a structure, it can contribute to the improvement of the profit of an accommodation facility.

The lodging management device further comprises a price difference determination unit (46) that determines a price difference that occurs when the lodger upgrades to the remaining room with a higher grade than the guest room reserved by the lodger, and the recommendation information transmission unit The recommendation information including information indicating the price difference determined by the difference determination unit may be transmitted to the information terminal. According to such a configuration, since the lodger can grasp the price difference when the guest room is upgraded, it is possible to contribute to the improvement of convenience for the lodger.

The difference determination unit may determine the difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. According to such a configuration, it is possible to accurately set the price difference, so it is possible to improve the possibility that the guest will agree to the recommendation for upgrading the guest room. Therefore, according to this embodiment, it is possible to contribute to the improvement of the profit of the accommodation facility.

The accommodation management device, when receiving the check-in procedure information, stores the check-in procedure information and reservation information (86) that is information relating to the reservation made by the lodger to the accommodation facility. A check-in availability determination unit (36) for determining availability of the check-in based on the reservation information stored in the information storage unit (50), wherein the recommendation information transmission unit enables the check-in. When it is determined by the check-in permission/inhibition determination unit that there is a remaining room with a higher grade than the guest room reserved by the lodger, the upgrade permission/inhibition determination unit determines that the The recommendation information may be transmitted to the information terminal.

The accommodation management device is an accommodation management device that can be connected to an information terminal possessed by a guest of an accommodation facility so that data can be sent and received, and check-in procedure information that is information for performing a check-in procedure to the accommodation facility. from the information terminal, and when the check-in procedure information is received from the information terminal, the check-in procedure information and a plurality of guest rooms provided in the accommodation facility Based on the remaining room information stored in the remaining room information storage unit that stores the remaining room information that is information about the remaining rooms that are unreserved guest rooms among the above, the grade is higher than the guest room reserved by the guest. an upgrade availability determination unit that determines whether or not there is a high vacant room; and a recommendation information transmitting unit configured to transmit, to the information terminal, recommendation information for recommending an upgrade to the remaining room of a higher grade than the guest room reserved by the user.

It further comprises a price difference determination unit that determines a price difference that occurs when the lodger upgrades to the remaining room that is higher in grade than the room reserved by the lodger, and the recommendation information transmission unit determines the price difference determined by the price difference determination unit. The recommendation information including information indicating the price difference may be transmitted to the information terminal.

The difference determination unit may determine the difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time.

When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. a check-in permission/prohibition determination unit that determines whether or not the check-in is possible based on the information, the recommendation information transmission unit determines that the check-in is possible by the check-in permission/prohibition determination unit; , the recommendation information may be transmitted to the information terminal when it is determined by the upgrade permission/inhibition determination unit that there is a vacant room of a higher grade than the guest room reserved by the lodger.

In the accommodation management method, check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, is sent to the information terminal based on the operation of the information terminal possessed by the guest of the accommodation facility. a step of transmitting check-in procedure information to an accommodation management device that can be connected to a data transmission/reception device; The guest room reserved by the guest based on the remaining room information stored in the remaining room information storage unit that stores the remaining room information that is information about the remaining room that is an unreserved guest room among the plurality of guest rooms When it is determined in the upgrade availability determination step that there is a remaining room of a higher grade than the guest room reserved by the lodger and a recommendation information transmitting step of transmitting to the information terminal recommendation information recommending upgrading to the remaining room of a higher grade than the guest room reserved by the lodger.

It further comprises a price difference determination step for determining a price difference that occurs when the lodger upgrades to the remaining room with a higher grade than the guest room reserved by the guest, and in the recommended information transmission step, the price difference determined in the price difference determination step. The recommendation information including the information indicating the price difference may be transmitted to the information terminal.

In the difference determination step, the difference may be determined based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time.

When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. further comprising a check-in permission/prohibition determination step for determining whether the check-in is permitted or denied based on the information; Further, when it is determined in the upgrade availability determination step that there is a remaining room of a higher grade than the guest room reserved by the lodger, the recommendation information may be transmitted to the information terminal. .

The program comprises, in a computer, a check-in procedure information receiving step of receiving check-in procedure information, which is information for performing a check-in procedure to an accommodation facility, from an information terminal possessed by a guest of the accommodation facility; When the check-in procedure information is received from the information terminal, the check-in procedure information and the remaining room information, which is information about the remaining rooms that are unreserved among the plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit, a step of determining whether or not there is a remaining room with a higher grade than the guest room reserved by the lodger; When it is determined in the step of determining whether the upgrade is possible that there is a vacant room with a higher grade than the reserved guest room, upgrade to the vacant room with a higher grade than the guest room reserved by the lodger. and a recommendation information transmission step of transmitting recommendation information to be recommended to the information terminal.

causing the computer to further execute a price difference determination step for determining a price difference that occurs when the guest upgrades to the remaining room of a higher grade than the guest room reserved by the guest; and in the recommendation information transmission step, in the price difference determination step The recommendation information including information indicating the determined difference may be transmitted to the information terminal.

In the difference determination step, the difference may be determined based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time.

When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. The computer further executes a check-in permission/prohibition determination step of determining whether or not the check-in is possible based on the information, and in the recommended information transmission step, it is determined in the check-in permission/prohibition determination step that the check-in is possible. and when it is determined in the upgrade availability determination step that there is a remaining room with a higher grade than the guest room reserved by the lodger, the recommendation information is transmitted to the information terminal. may

10: Accommodation management system 12: Accommodation facility 14: Information terminal 16: Accommodation management device 18: Network 20: Relay station 22, 56: Calculation unit 24, 58: Storage unit 26, 60: Communication unit 28, 62: Operation unit 30 , 64: display unit 32, 66: control unit 34: reservation reception unit 35: check-in procedure information reception unit 36: check-in availability determination unit 38: check-in processing unit 40: upgrade availability determination unit 42: recommendation information transmission unit 44: intention information receiving unit 46: price difference determination unit 48, 76: display control unit 50: reservation information storage unit 52: remaining room information storage unit 54: price difference information storage unit 67: determination unit 68: reservation processing unit 70: check-in Procedure information transmission unit 72: Recommendation information reception unit 74: Intention information transmission unit 78: Display screen 80: Check-in button 82: Check-out button 84: Guidance list button 86: Reservation information 88: Table 90: Recommendation information 92: Agree button 94: Disagree button 96: Reservation content information 98: Confirmation button

Claims (16)

an information terminal owned by a guest of an accommodation facility;
an accommodation management device that can be connected to the information terminal so that data can be sent and received;
An accommodation management system comprising
The information terminal transmits check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. a transmitter,
The accommodation management device
When the check-in procedure information is received from the information terminal, the check-in procedure information and remaining room information, which is information on remaining rooms that are unreserved among a plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit that stores the upgrade availability determination unit that determines whether there is a remaining room with a higher grade than the guest room reserved by the lodger;
When it is determined by the upgrade availability determination unit that there is a vacant room of a higher grade than the guest room reserved by the lodger, to the remaining room of a higher grade than the guest room reserved by the lodger a recommendation information transmission unit that transmits recommendation information for recommending an upgrade of the information terminal to the information terminal;
accommodation management system. In the accommodation management system according to claim 1,
The accommodation management device further comprises a price difference determination unit that determines the price difference that occurs when the guest upgrades to the remaining room with a higher grade than the guest room reserved by the guest,
The accommodation management system, wherein the recommendation information transmission unit transmits the recommendation information including information indicating the difference determined by the difference determination unit to the information terminal. In the accommodation management system according to claim 2,
The accommodation management system, wherein the price difference determination unit determines the price difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. In the accommodation management system according to any one of claims 1 to 3,
The accommodation management device, when receiving the check-in procedure information, stores the check-in procedure information and reservation information that is information relating to the reservation made by the lodger to the accommodation facility. further comprising a check-in availability determination unit that determines whether the check-in is available based on the reservation information stored in the
The recommendation information transmission unit determines that the check-in is possible by the check-in permission/inhibition determination unit, and determines that there is a remaining room with a higher grade than the guest room reserved by the lodger. An accommodation management system that transmits the recommendation information to the information terminal when it is determined by an upgrade availability determination unit. An accommodation management device that can be connected to an information terminal owned by a guest of an accommodation facility so that data can be sent and received,
a check-in procedure information receiving unit that receives check-in procedure information, which is information for performing check-in procedures at the accommodation facility, from the information terminal;
When the check-in procedure information is received from the information terminal, the check-in procedure information and remaining room information, which is information on remaining rooms that are unreserved among a plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit that stores the upgrade availability determination unit that determines whether there is a remaining room with a higher grade than the guest room reserved by the lodger;
When it is determined by the upgrade availability determination unit that there is a vacant room of a higher grade than the guest room reserved by the lodger, to the remaining room of a higher grade than the guest room reserved by the lodger a recommendation information transmission unit that transmits recommendation information for recommending an upgrade of the information terminal to the information terminal;
An accommodation management device. In the accommodation management device according to claim 5,
Further comprising a price difference determination unit that determines the price difference that occurs when the room is upgraded to the remaining room with a higher grade than the guest room reserved by the guest,
The accommodation management apparatus, wherein the recommendation information transmission unit transmits the recommendation information including information indicating the difference determined by the difference determination unit to the information terminal. In the accommodation management device according to claim 6,
The accommodation management apparatus, wherein the price difference determination unit determines the price difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. In the accommodation management device according to any one of claims 5 to 7,
When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. further comprising a check-in permission/inhibition determination unit that determines whether the check-in is permitted or denied based on the information;
The recommendation information transmission unit determines that the check-in is possible by the check-in permission/inhibition determination unit, and determines that there is a remaining room with a higher grade than the guest room reserved by the lodger. The lodging management device, which transmits the recommendation information to the information terminal when determined by an upgrade availability determination unit. Check-in procedure information, which is information for performing check-in procedures to the accommodation facility, can be sent and received as data to and from the information terminal based on the operation of the information terminal owned by the accommodation facility guest. a step of sending check-in procedure information to an accommodation management device that can be connected;
When the check-in procedure information is received from the information terminal, the check-in procedure information and remaining room information, which is information on remaining rooms that are unreserved among a plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit that stores the upgrade availability determination step of determining whether there is a remaining room with a higher grade than the guest room reserved by the lodger;
If it is determined in the upgrade availability determination step that there is a vacant room of a higher grade than the guest room reserved by the lodger, to the remaining room of a higher grade than the guest room reserved by the lodger a recommendation information transmission step of transmitting recommendation information recommending an upgrade to the information terminal;
A lodging management method. In the accommodation management method according to claim 9,
further comprising a price difference determination step for determining a price difference that occurs when the guest upgrades to the remaining room with a higher grade than the guest room reserved by the guest;
The lodging management method, wherein, in the recommended information transmission step, the recommendation information including information indicating the difference determined in the difference determination step is transmitted to the information terminal. In the accommodation management method according to claim 10,
In the accommodation management method, the price difference determination step determines the price difference based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. In the accommodation management method according to any one of claims 9 to 11,
When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. further comprising a check-in permission/inhibition determination step for determining whether the check-in is permitted or denied based on the information;
In the recommendation information transmission step, it is determined in the check-in availability determination step that the check-in is possible, and it is determined that there is a remaining room with a higher grade than the guest room reserved by the lodger. The lodging management method, wherein the recommendation information is transmitted to the information terminal when it is determined in the upgrade propriety determination step. to the computer,
A check-in procedure information receiving step of receiving check-in procedure information, which is information for performing a check-in procedure to an accommodation facility, from an information terminal possessed by a guest of the accommodation facility;
When the check-in procedure information is received from the information terminal, the check-in procedure information and remaining room information, which is information on remaining rooms that are unreserved among a plurality of guest rooms provided in the accommodation facility. Based on the remaining room information stored in the remaining room information storage unit that stores the upgrade availability determination step of determining whether there is a remaining room with a higher grade than the guest room reserved by the lodger;
If it is determined in the upgrade availability determination step that there is a vacant room of a higher grade than the guest room reserved by the lodger, to the remaining room of a higher grade than the guest room reserved by the lodger a recommendation information transmission step of transmitting recommendation information recommending an upgrade to the information terminal;
program to run the The program according to claim 13,
causing the computer to further execute a price difference determination step for determining a price difference that occurs when the guest upgrades to the remaining room with a higher grade than the guest room reserved by the guest;
The program, wherein, in the recommendation information transmission step, the recommendation information including information indicating the difference determined in the difference determination step is transmitted to the information terminal. 15. The program according to claim 14,
In the difference determination step, the difference is determined based on the number of remaining rooms, which is the number of remaining rooms, and the current time, which is the current time. In the program according to any one of claims 13 to 15,
When the check-in procedure information is received, the reservation stored in the reservation information storage unit that stores the check-in procedure information and the reservation information that is information related to the reservation made by the lodger to the accommodation facility. causing the computer to further execute a check-in availability determination step of determining whether the check-in is available based on the information;
In the recommendation information transmission step, it is determined in the check-in availability determination step that the check-in is possible, and it is determined that there is a remaining room with a higher grade than the guest room reserved by the lodger. A program for transmitting the recommendation information to the information terminal when it is determined in an upgrade availability determination step.

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