JP2022113958A - Notification relay device, notification system, notification relay method, and program - Google Patents

Abstract

To provide a notification relay device, a notification system, a notification relay method and a program, capable of performing a sound notification from a plurality of notification devices to notification destinations while suppressing costs.SOLUTION: A notification relay device 10 according to the present disclosure includes: an acquisition unit 11 to acquire, via a network, non-voice data including notification factor information indicating a notification factor from a plurality of notification devices each of which detects the occurrence of the notification factor to notify to predetermined notification destinations; a generation unit 12 to generate voice data indicating the notification factor, based on the non-voice data; and a transition unit 13 to transmit the voice data to the notification destinations via a telephone network.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to a report relay device, a report system, a report relay method, and a program.

2. Description of the Related Art Techniques for notifying a building manager or related organizations when an incident such as a fire or an accident occurs in a building are known.
As a related technology, for example, Patent Literature 1 discloses a case response system that, when receiving a report of a case, uses an IP network to issue a response command to a command terminal of each response station. In this incident response system, a communication control room that issues response commands has a command stand and an automatic dispatch designation device. Upon receiving the report, the command console sends out the line reception information and the contents of the report. Based on this information, the automatic dispatch designation device creates incident information, including tone pattern numbers, which allows the destination of the command message to identify what kind of command it is by ear, and eventually creates a command message in text format. and send it to the command terminal at the appropriate station. The command terminal assembles speech units for each parameter from the information in each field of the received command message, and reproduces tone signals as command contents from the pattern numbers.
According to the technique disclosed in Patent Literature 1, since a response to a report is made with a command message in text format, there is no need to prepare expensive QoS (Quality of Service) compatible communication equipment. Therefore, the cost of communication equipment can be reduced.

JP 2007-251584 A

Another related technique will be described using the block diagram shown in FIG. This figure is a block diagram showing the configuration of a notification system 1001 used in a building, for example. A reporting system 1001 includes a plurality of reporting devices 101 and a reporting destination telephone 400 that receives reports from the reporting devices 101 . The destination telephone 400 and the reporting device 101 are connected via a public switched telephone network (PSTN) 301, for example. A plurality of notification devices 101 are installed in the main body of a building, ancillary equipment, etc., detect an abnormality occurring at each installation location, and make a voice notification to the destination telephone 400 . A building manager or the like receives the voice report from the reporting device 101 at the report destination telephone 400 and confirms the contents of the voice, thereby grasping an abnormality that has occurred in the building or the like.

When voice reporting is performed using such a system, each reporting device 101 must be equipped with an analog voice circuit, a line control section, and the like. Therefore, if the number of reporting devices 101 increases, the cost of installing hardware increases. In addition, since voice data is used for reporting, it is necessary to develop infrastructure such as analog lines. Therefore, the system as a whole incurs a great cost. The system disclosed in Patent Literature 1 does not consider the above problems.

An object of the present disclosure is to provide a report relay device, a report system, a report relay method, and a program capable of performing voice reports from a plurality of report devices to a report destination while suppressing costs in view of the above-mentioned problems. That's what it is.

The report relay device according to the present disclosure is
an acquisition unit for acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation unit that generates audio data representing the reporting factor based on the non-audio data;
and a transmission unit for transmitting the voice data to the report destination via a telephone network.

The notification system related to this disclosure is
a plurality of notification devices that detect the occurrence of a notification factor and notify a predetermined notification destination;
a notification relay device connected to the plurality of notification devices and the notification destination;
with
The notification relay device
an acquisition unit configured to acquire, via a network, non-voice data including reporting factor information indicating the reporting factor from the plurality of reporting devices;
a generation unit that generates audio data representing the reporting factor based on the non-audio data;
and a transmission unit for transmitting the voice data to the report destination via a telephone network.

The notification relay method according to the present disclosure is
an acquiring step of acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation step of generating audio data representing the reporting factor based on the non-audio data;
and a transmission step of transmitting the voice data to the report destination via a telephone network.

The program according to the present disclosure is
an acquiring step of acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation step of generating audio data representing the reporting factor based on the non-audio data;
and a transmission step of transmitting the voice data to the destination via a telephone network.

INDUSTRIAL APPLICABILITY A report relay device, a report system, a report relay method, and a program according to the present disclosure enable voice reports to be sent from a plurality of report devices to report destinations while suppressing costs.

2 is a block diagram showing the configuration of the report relay device according to the first embodiment; FIG. FIG. 11 is a block diagram showing the configuration of a reporting system according to a second embodiment; FIG. FIG. 10 is a diagram showing an example of a report factor table according to the second embodiment; FIG. FIG. 10 is a diagram showing an example of a report destination table according to the second embodiment; FIG. FIG. 10 is a sequence diagram showing processing executed in the reporting system according to the second embodiment; FIG. 11 is a diagram showing an example of a priority table according to the second embodiment; FIG. FIG. 11 is a sequence diagram showing processing when the reporting order is determined based on priority information in the reporting system according to the second embodiment; It is a figure which shows the hardware structural examples, such as the report relay apparatus concerning Embodiment 2. FIG. It is a block diagram which shows the structure of the reporting system concerning related technology.

<Embodiment 1>
Embodiments of the present disclosure will be described below with reference to the drawings.
FIG. 1 is a block diagram showing the configuration of a notification relay device 10 according to this embodiment. The report relay device 10 includes an acquisition section 11 , a generation section 12 and a transmission section 13 .
The acquisition unit 11 acquires, via a network, non-speech data including reporting factor information indicating reporting factors from a plurality of reporting devices that detect the occurrence of reporting factors and report to predetermined reporting destinations.
The generation unit 12 generates voice data representing the report factor based on the acquired non-voice data.
The transmission unit 13 transmits the generated voice data to the report destination via the telephone network.
The report relay device 10 according to the present embodiment relays reports by converting non-voice data acquired from a plurality of reporting devices into voice data and transmitting the voice data to a predetermined report destination. By doing so, each of the plurality of reporting devices does not require a function for performing voice reporting. Therefore, according to the report relay device 10 according to the present embodiment, it is possible to send voice reports from a plurality of report relay devices to the report destination while suppressing costs.

<Embodiment 2>
Embodiment 2 is a specific example of Embodiment 1 described above. FIG. 2 is a block diagram showing the configuration of the reporting system 1000 according to this embodiment. The notification system 1000 includes a plurality of notification devices 100, a notification relay device 200, and a plurality of destination telephones 400. FIG. It should be noted that the one-way arrow indicated by the dashed line in the figure simply indicates the flow of information (data, signal, etc.), and does not exclude bidirectionality of information.

A plurality of notification devices 100 are connected to the notification relay device 200 via the network N, and can mutually transmit and receive data. The network N may be, for example, the Internet, a LAN (Local Area Network), a dedicated communication line (for example, a CATV line), or the like. Here, the Internet is used as the network N for explanation. Each reporting device 100 and reporting relay device 200 transmit and receive data via network N using a communication protocol such as TCP/IP communication or UDP/IP communication.

The notification relay device 200 is connected to a plurality of destination telephones 400 via the telephone network 300 . The telephone network 300 may be a public switched telephone network, an IP (Internet Protocol) telephone network, a mobile telephone network, or the like. Here, the public switched telephone network is used as the telephone network 300 for explanation. The destination telephone 400 is a telephone used by the destination user. The destination phone 400 may be a landline phone, a mobile phone, a smart phone, or the like. The report relay device 200 receives the non-voice report data relating to the report from the report device 100 , converts it into voice report data, and sends the report to the destination telephone 400 . The user of the report destination can listen to the voice report output from the report destination telephone 400 and understand the content of the report.

First, the configuration of the reporting device 100 will be described. The notification device 100 is installed in a building or the like to be notified. Any object such as a dwelling unit, a house, a building, a condominium, a public facility, a factory, or the like may be used as a report target. The report target may include equipment incidental thereto. A plurality of reporting devices 100 may be installed in one building or site, or may be installed dispersedly in remote areas.

As shown in FIG. 2, the reporting device 100 includes a LAN section 130, a storage section 150, and a control section 140. FIG.
The LAN unit 130 connects to the network N directly by wire or wirelessly via an access point (not shown). Storage unit 150 may be configured as an arbitrary storage device.

The control unit 140 includes a detection unit 141 , a non-speech data generation unit 142 and a transmission unit 143 . The detection unit 141 detects occurrence of a report factor, which is an event to be reported. Reporting factors may include, for example, various events such as fire, flooding, intrusion by a suspicious person, or malfunction of equipment. The detection unit 141 detects the occurrence of the reporting factor using a sensor (not shown) that detects the occurrence of the reporting factor. The detection unit 141 detects the occurrence of a notification factor using, for example, a motion sensor, a window opening/closing sensor, a glass breakage sensor, a heat sensor, a smoke sensor, or a gas leak sensor.

When the detection unit 141 detects the occurrence of the report factor, the non-voice data generation unit 142 generates non-voice data D1 including report factor information indicating the report factor and report destination information indicating the report destination information. The non-speech data D1 may include, for example, text data or image data. The non-voice data generation unit 142 refers to the report factor table T1 and the report destination table T2 stored in advance in the storage unit 150, acquires the report factor information and the report destination information, and generates the non-voice data from the acquired information. Generate D1.

FIG. 3 is a diagram showing an example of the report factor table T1 in which report factor information is stored. The storage unit 150 associates a report factor ID that identifies the report factor with the report factor and stores them as a report factor table T1. As shown in the figure, the report factor table T1 may further associate and store a voice message to be reproduced at the report destination. When the occurrence of the reporting factor is detected, the non-speech data generator 142 refers to the reporting factor table T1 and acquires the reporting factor ID corresponding to the reporting factor. For example, when smoke is detected, the non-speech data generator 142 acquires "1", which is text data, as the report factor information.

FIG. 4 is a diagram showing an example of a report destination table T2 in which report destination information is stored. The storage unit 150 associates the destination ID for identifying the destination with the telephone number of the destination and stores them as a destination table T2. When the occurrence of the report factor is detected, the non-speech data generation unit 142 refers to the report destination table T2 and acquires the report destination ID corresponding to the report destination. For example, the non-voice data generator 142 acquires text data "101" as the report destination information. The non-speech data generation unit 142 may acquire a fixed report destination ID regardless of the report cause, or may acquire a different report destination ID according to the report cause and the installation location of the reporting device 100. . The non-voice data generation unit 142 generates non-voice data D1 using the acquired report cause ID and report destination ID.

Note that the non-voice data generation unit 142 may acquire the report factor information and the report destination information without referring to the report factor table T1 and the report destination table T2. For example, the non-speech data generator 142 may acquire text data such as "smoke detected" and text data corresponding to the telephone number to be notified, and use these to generate the non-speech data D1. Further, the non-voice data D1 may include device identification information for identifying the reporting device 100, location information of the installation location of the reporting device 100, and the like, together with the reporting cause information and reporting destination information.

Returning to FIG. 2, the description is continued. Transmitter 143 transmits generated non-voice data D1 to report relay device 200 via LAN unit 130 .
Note that the notification device 100 may enable notification by transmitting the non-speech data D1 to a predetermined notification destination without using the notification relay device 200 . By doing so, for example, even when the report relay device 200 fails, the reporting device 100 can directly report to the reporting destination.

Next, the configuration of the notification relay device 200 will be described. The notification relay device 200 is a device that receives the non-voice data D1 from the notification device 100, converts it into voice data D2, and transmits the voice data D2 to the destination telephone 400. FIG. As shown in FIG. 2, the report relay device 200 includes a line control section 210, an analog audio circuit 220, a LAN section 230, a storage section 250, and a control section 240. FIG.

The line control unit 210 controls outgoing calls to the telephone network 300 and incoming calls from the telephone network 300 . The analog audio circuit 220 performs predetermined signal processing on the audio data D2 received from the audio data generator 242, and converts the audio data D2 into an audio signal. The LAN unit 230 connects to the network N directly by wire or wirelessly via an access point (not shown).

The storage unit 250, like the storage unit 150, may be configured as an arbitrary storage device. The storage section 250 functions as a reporting factor storage section that stores the reporting factor table T1. As described with reference to FIG. 3, the report factor table T1 associates report factors with report factor identification information for identifying the report factors. The storage unit 250 also functions as a report destination storage unit that stores the report destination table T2. As described with reference to FIG. 4, the addressee table T2 associates addressees with addressee identification information for identifying the addressees.
Thus, the storage unit 250 stores the same contents as the report factor table T1 and the report destination table T2 stored in the storage unit 150. FIG.

The control unit 240 includes a non-voice data acquisition unit 241 , a voice data generation unit 242 and a transmission unit 243 .
The non-voice data acquisition unit 241 corresponds to the acquisition unit 11 of the first embodiment. The non-voice data acquisition unit 241 acquires non-voice data D1 from a plurality of reporting devices 100 via the network N. FIG. The non-speech data D1 may include report factor information and report destination information.

The audio data generator 242 corresponds to the generator 12 of the first embodiment. The voice data generation unit 242 generates voice data D2 representing the report factor based on the non-voice data D1. For example, assume that the non-voice data D1 includes the report factor ID "1". The voice data generator 242 refers to the report factor table T1 and acquires the voice message "smoke detected" corresponding to the report factor ID "1". The voice data generator 242 generates voice data D2 including this voice message.

Without being limited to this, the voice data generating unit 242 directly acquires information representing reporting factors from the reporting factor information included in the non-voice data D1 without referring to the reporting factor table T1, and generates voice data D2. may For example, assume that the non-speech data D1 includes text data "smoke detection". The audio data generator 242 may generate the audio data D2 using "smoke detection". Alternatively, the voice data generator 242 may generate the voice data D2 using the voice message "smoke detected" corresponding to "smoke detected".

The voice data generator 242 may add any information related to the report to generate the voice data D2. For example, the voice data generation unit 242 acquires the location information of the installation location of the reporting device 100, and generates voice data D2 including a voice message such as "Smoke detected at XX building in XX city." may be generated. By doing so, the user who heard the report can immediately grasp the position of the site where the cause of the report occurred. The position information may be obtained by referring to a table in which the device identification information and the position information of the installation location are stored in association with each other, for example.

The audio data generator 242 may generate the audio data D2 using a text-to-speech function or the like. The audio data generator 242 outputs the generated audio data D2 to the analog audio circuit 220 to convert it into an audio signal and output it to the transmitter 243 .

The transmitter 243 corresponds to the transmitter 13 of the first embodiment. The transmitting unit 243 transmits the voice data D2 converted into the voice signal to the destination telephone 400 via the telephone network 300 . First, the transmission unit 243 acquires the telephone number of the report destination based on the report destination information included in the non-voice data D1. For example, assume that the non-voice data D1 contains the destination ID "101". The transmitting unit 243 refers to the destination table T2 and acquires the telephone number "03-1111-XXXX" of the destination.

Not limited to this, the transmitting unit 243 may acquire the report destination telephone number directly from the non-voice data D1 without referring to the report destination table T2. For example, if the text data "03-1111-XXXX" is included in the non-voice data D1, this number may be directly obtained as the destination telephone number.

In addition, the transmitting unit 243 may acquire the location information of the installation location of the reporting device 100 and acquire the reporting destination information according to the location information. For example, a police station or a fire station having jurisdiction over the location where the reporting device 100 is installed may be the reporting destination. In addition, the transmission unit 243 may further acquire a different report destination when the preset report destination does not respond.

The transmission unit 243 calls the destination telephone 400 via the line control unit 210 using the destination telephone number obtained as described above. When the destination telephone 400 responds, the transmitting section 243 transmits a voice signal obtained by converting the voice data D2. The user of the destination telephone 400 can grasp the content of the report by outputting the received voice signal using a speaker or the like.

Next, the processing performed by the notification system 1000 will be described using the sequence diagram shown in FIG. Here, an example will be described in which reporting device 100A and reporting device 100B installed at different locations detect the occurrence of a reporting factor and report to reporting destination telephone 400 respectively.

First, assume that the reporting device 100A detects the occurrence of a reporting factor. The reporting device 100A generates non-voice data D1 including reporting factor information and reporting destination information, and transmits it to the reporting relay device 200 via the network N (S101). The notification relay device 200 receives the non-voice data D1 from the notification device 100A and temporarily stores it in the storage unit 250. FIG. The report relay device 200 returns a response signal to the report device 100A.

Next, the report relay device 200 makes a call to the report destination telephone 400 via the telephone network 300 based on the report destination information (S102). When the destination telephone 400 responds, the notification relay device 200 converts the non-voice data D1 into voice data D2 and transmits the data to the destination telephone 400 . The user of the destination telephone 400 responds to the call from the notification relay device 200 and grasps the content of the notification from the notification device 100A. Report destination telephone 400 returns a response signal to report relay device 200 .

Next, assume that the reporting device 100B detects the occurrence of a reporting factor. Similarly to the notification device 100A, the notification device 100B generates the non-voice data D1 and transmits it to the notification relay device 200 (S103). The notification relay device 200 receives the non-voice data D1 from the notification device 100B and temporarily stores it in the storage unit 250. FIG. The notification relay device 200 returns a response signal to the notification device 100B.

Report relay device 200 makes a call to report destination telephone 400 based on the report destination information (S104). When the destination telephone 400 responds, the notification relay device 200 converts the non-voice data D1 into voice data D2 and transmits the data to the destination telephone 400 . The user of the destination telephone 400 responds to the call originating from the notification relay device 200 and grasps the content of the notification from the notification device 100B. Report destination telephone 400 returns a response signal to report relay device 200 .

In the above description, the report relay device 200 reports to the report destination telephone 400 in the order of the reporting devices 100A and 100B that have received the non-voice data D1, but the present invention is not limited to this. The report relay device 200 acquires the non-voice data D1 further including priority information indicating the priority according to the report factor in addition to the report factor information and the report destination information, and reports in order according to the priority. may

For example, the report relay device 200 pre-stores in the storage unit 250 priority information in which report factors and priority levels for reports are associated with each other as a priority table T3. FIG. 6 is a diagram showing an example of the priority table T3.

When receiving non-voice data D1 from a plurality of reporting devices 100, the report relay device 200 refers to the priority table T3 based on the report factor information included in each of the non-voice data D1 to acquire priority information. do. For example, assume that the non-voice data D1 contains the report factor ID "1". Report relay device 200 acquires the priority "urgent" corresponding to report cause ID "1". Not limited to this, if text data such as "urgent" is included in the non-voice data D1, this may be used as priority information without referring to the priority table T3.

Priority may be set according to the importance and urgency of the reporting factor. For example, a high priority may be given to an emergency such as a fire or flooding, and a low priority may be given to a minor failure of equipment. The priority may be set according to the installation location of the reporting device 100 and the reporting destination. Priority may be set using a classification such as "urgent", "high", "medium", or "low", or set using a numerical value weighted according to importance or urgency. may

FIG. 7 is a sequence diagram showing the processing when reporting is performed in the order according to the set priority. Here, it is assumed that the report relay device 200, which has received the report (S201) from the report device 100A, has received the report (S202) from the report device 100B before transferring the report to the destination telephone 400. The notification relay device 200 stores together the non-voice data D1 received from the notification devices 100A and 100B. Since the processes of S201 and S202 are the same as those of S101 and S103 shown in FIG. 5, detailed description thereof will be omitted.

Report relay device 200 determines the report order based on the priority information (S203). The report relay device 200 acquires the priority information contained in the non-voice data D1 received from the reporting devices 100A and 100B, compares them, and determines the reporting order. Here, it is assumed that the priority corresponding to the reporting factor generated in the reporting device 100B is higher than that in the reporting device 100A. The report relay device 200 first transfers the report from the reporting device 100B, which has a higher priority (S204), and then transfers the report from the reporting device 100A (S205). Since S204 and S205 are the same processes as S104 and S102 shown in FIG. 5, detailed description thereof will be omitted. By doing so, the report relay device 200 can appropriately relay the reports according to the priority even when the reports from a plurality of the report devices 100 compete with each other.

As described above, according to the reporting system 1000 of this embodiment, the reporting relay device 200 relays data received from a plurality of reporting devices 100 to report to the reporting destination telephone 400 . Since the notification relay device 200 can generate voice data from the non-voice data received from the notification device 100 and transmit it to the destination telephone 400, the notification device 100 needs to make a line contract for the telephone network 300 individually. There is no Therefore, it becomes possible to share the infrastructure necessary for voice reporting, and to reduce costs. In addition, since the notification device 100 does not need to be individually provided with hardware such as a line control unit and an analog audio circuit, it is possible to reduce the cost of constructing the hardware.
In addition, since the report relay device 200 can relay the report according to the priority, even if the reports from the report device 100 conflict with each other, the report can be made appropriately.

<Hardware configuration example>
Each functional configuration unit of the report relay device 200, the reporting device 100, and the destination telephone 400 may be realized by hardware (eg, a hardwired electronic circuit, etc.) that implements each functional configuration unit, or may be implemented by hardware. It may be realized by a combination of software and software (for example, a combination of an electronic circuit and a program for controlling it). Hereinafter, a case where each functional component such as the notification relay device 200 is realized by a combination of hardware and software will be further described.

FIG. 8 is a block diagram illustrating the hardware configuration of computer 500 that implements report relay device 200 and the like. Computer 500 may be a dedicated computer designed to implement report relay device 200 or the like, or may be a general-purpose computer. The computer 500 may be a portable computer such as a smart phone or a tablet terminal.

For example, by installing a predetermined application in the computer 500, the computer 500 implements each function of the notification relay device 200 and the like. The application is a program for realizing the functional components of the notification relay device 200 and the like.

Computer 500 has a bus 502 , processor 504 , memory 506 , storage device 508 , input/output interface 510 and network interface 512 . A bus 502 is a data transmission path for the processor 504, memory 506, storage device 508, input/output interface 510, and network interface 512 to transmit and receive data to and from each other. However, the method of connecting the processors 504 and the like to each other is not limited to bus connection.

The processor 504 is various processors such as a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or an FPGA (Field-Programmable Gate Array). The memory 506 is a main memory implemented using a RAM (Random Access Memory) or the like. The storage device 508 is an auxiliary storage device implemented using a hard disk, SSD (Solid State Drive), memory card, ROM (Read Only Memory), or the like.

The input/output interface 510 is an interface for connecting the computer 500 and input/output devices. For example, the input/output interface 510 is connected to an input device such as a keyboard and an output device such as a display device.

A network interface 512 is an interface for connecting the computer 500 to a network. This network may be a LAN (Local Area Network) or a WAN (Wide Area Network).

The storage device 508 stores a program (a program for realizing the application described above) that implements each functional component of the report relay device 200 and the like. The processor 504 reads out this program into the memory 506 and executes it, thereby realizing each functional component of the notification relay device 200 and the like.

Each of the processors executes one or more programs containing instructions that cause the computer to perform algorithms. This program can be stored and provided to the computer using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., floppy disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical discs), CDs (compact discs), or DVDs (digital versatile media). disk), semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM). The program may also be provided to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

It should be noted that the present disclosure is not limited to the above embodiments, and can be modified as appropriate without departing from the spirit of the present disclosure. For example, in the above description, a sensor capable of detecting specific reporting factors including fire, gas leak, etc. was used, but the present invention is not limited to this. Each notification device may detect the occurrence of a notification factor by detecting, for example, that an emergency button has been pressed. By doing so, it is possible to report any reporting factor.

10 Notification relay device 11 Acquisition unit 12 Generation unit 13 Transmission unit 100 Notification device 100A Notification device 100B Notification device 101 Notification device 130 LAN unit 140 Control unit 141 Detection unit 142 Non-voice data generation unit 143 Transmission unit 150 Storage unit 200 Notification relay device 210 line control unit 220 analog voice circuit 230 LAN unit 240 control unit 241 non-voice data acquisition unit 242 voice data generation unit 243 transmission unit 250 storage unit 300 telephone network 301 public switched telephone network 400 destination telephone 500 computer 502 bus 504 processor 506 Memory 508 Storage device 510 Input/output interface 512 Network interface 1000 Reporting system 1001 Reporting system N Network T1 Reporting cause table T2 Reporting destination table T3 Priority table

Claims (9)

an acquisition unit for acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation unit that generates audio data representing the reporting factor based on the non-audio data;
a transmitting unit that transmits the voice data to the report destination via a telephone network. The non-voice data further includes report destination information indicating a report destination,
The report relay device according to claim 1, wherein the transmission unit transmits the voice data based on the report destination information. The non-voice data further includes priority information indicating a priority according to the reporting factor,
The report relay device according to claim 1 or 2, wherein the transmission section performs the transmission in an order according to the priority. further comprising a reporting factor storage unit that stores a reporting factor table in which the reporting factor and reporting factor identification information for identifying the reporting factor are associated;
the non-voice data includes the reporting factor identification information as the reporting factor information;
The report relay device according to any one of claims 1 to 3, wherein the generating unit refers to the report factor table and generates the voice data based on the report factor identification information. further comprising a report destination storage unit that stores a report destination table in which the report destination and report destination identification information for identifying the report destination are associated,
The non-voice data includes the report destination identification information,
The report relay device according to any one of claims 1 to 4, wherein the transmitting unit refers to the report destination table and transmits the voice data to the report destination based on the report destination identification information. a plurality of notification devices that detect the occurrence of a notification factor and notify a predetermined notification destination;
a notification relay device connected to the plurality of notification devices and the notification destination;
with
The notification relay device
an acquisition unit configured to acquire, via a network, non-voice data including reporting factor information indicating the reporting factor from the plurality of reporting devices;
a generation unit that generates audio data representing the reporting factor based on the non-audio data;
a transmitting unit that transmits the voice data to the report destination via a telephone network. The non-voice data further includes report destination information indicating a report destination,
7. The reporting system according to claim 6, wherein said transmitting unit transmits said voice data based on said reporting destination information. an acquiring step of acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation step of generating audio data representing the reporting factor based on the non-audio data;
and a transmission step of transmitting the voice data to the destination via a telephone network. an acquiring step of acquiring, via a network, non-voice data including reporting factor information indicating the reporting factor from a plurality of reporting devices that detect the occurrence of a reporting factor and report to a predetermined reporting destination;
a generation step of generating audio data representing the reporting factor based on the non-audio data;
A program that causes a computer to execute a transmission step of transmitting the voice data to the report destination via a telephone network.

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