JP2021185513A - Business processing device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide guidance and a help function of a user's operation method in a guidance video when executing a business processing program for business processing of a company, and to make it possible to adjust the data size of the guidance video. A business management device includes a business management program storage means, a moving image file storage means, an output means, and a control means. The business management program storage means stores a business processing program for managing business processing of a company. The output means outputs a plurality of different operation screens in which user operations related to the business processing program are input. When the operation of the user who selects the specified range on each operation screen is received while the business processing program is being executed, the control means displays an image of each operation screen in the specified range as the moving image file. The above-mentioned moving image file storage means is controlled so as to record as. [Selection diagram] FIG. 5

Description

INDUSTRIAL APPLICABILITY The present invention can provide guidance and help functions of a user's operation method with a guide video in a business management system equipped with business software for performing business processing of a company, and further, a user can generate and edit a guide video. Regarding business management systems, etc. that can be used for inquiries and explanations of requests from the side.

In recent years, we have introduced a so-called EPR (Enterprise Resource Planning) package that collectively manages various business processes such as financial accounting processing, tax filing processing, attendance management processing, payroll processing, etc. in business software that performs business processing of companies. However, it is becoming widespread to improve the efficiency of business by operating it company-wide and linking each business.

On the other hand, in such integrated business software, there are various in-house rules and unique systems depending on the scale and business type of the company to be introduced, and in that state, the integrated business software designed by other companies is introduced. It is almost impossible to operate with standard software, and various customization items occur, and companies that are different every day while discussing them in detail or operating them on a trial basis prior to operation. There is also a need for steady improvement activities that combine cultural information with each other.

In such integrated business software and individual business software, so-called help functions for guiding usage have been proposed in various forms and features.

For example, in Patent Document 1 below, when data input processing is performed for each item from various data registration / input screens using corporate business software, the content to be input to that item is unclear or unclear. It is a technology that provides a system that automatically displays the reference window screen for each item in advance in consideration of the case, and in addition to the data registration / input screen display means of the business control system, the input items in the screen. By providing a data item input display means that displays the cursor in the input order of, and an input guidance reference screen display means related to the input item, the business software user can easily and quickly register the data without looking at the manual. The technology that can input and improve the work efficiency is disclosed.

Further, the following Patent Document 2 is used by a user who can intuitively understand and obtain operation assistance at high speed and easily without reading a text help message such as an operation manual when the operation assistance key is pressed. The task is to provide an easy video help guidance method, and the help guidance information expressed by the time-series data (video) of the image is stored in the storage means, and the stored video help guidance information is stored at any time. By calling and displaying on the display means by video, when the user calls for help, the help guidance information is presented by video so that the display area of the help guidance information does not overlap with the display area being worked on. The technology to be displayed in is disclosed.

Further, in Patent Document 3 below, at least one of a still image, a text, and an audio and a moving image are used to solve the problem that the Q & A information is conventionally handled on a text basis and the intention of the question cannot be accurately conveyed. A server device that stores a know-how folder for screen operation questions and answer information is connected to the server device via a network, and the screen operation question information is recorded and registered in the server device, and from the server device. The first client device for searching and browsing the answer information of the screen operation is connected to the server device through a network, and the question information for the screen operation is searched and browsed from the server device, and the question information is answered. By providing a second client device that records answer information and registers it in the server device, a help desk system that can accurately convey the intent of a question and obtain an easy-to-understand answer is disclosed. There is.

Furthermore, in Patent Document 4 below, it is not necessary to prepare a large number of operation manuals, FAQs are posted on the homepage, and the person in charge of the support center directly answers the user's question each time an operation trouble occurs. The challenge is to provide accurate help information for user operation troubles without relying on it, and the communication content between the communication means that can communicate with the support terminal that supports the operation of the image forming device and the communication support terminal. Is stored in the storage means as video data, and the control means for storing the conversation content between the support person and the operating user in the storage unit in association with the video data as voice data, and the saved video data and voice data. Disclosed is an image forming apparatus provided with a reproduction means for reproducing the image in response to a request from the operating user and another user.

Further, in Patent Document 5 below, it is an object to realize video editing in consideration of the time length of the moving image and the limitation of the file capacity occupied by the moving image, and the edited result image is actually compressed by MPEG2 or the like. Or, by extracting the representative frame for each scene of the edited result image and compressing it in the frame, and estimating the compressed file size from the total size, the compressed file of the edited result image. The size is calculated, the calculated file size is presented to the user in a graphical display based on the length of the file amount scale, and the target file size is also indicated by the target file amount scale, which also limits the file size occupied by the moving image. A technique is disclosed in which it is possible to edit a moving image in consideration of it, and it is possible to realize an optimum environment for a moving image editing system using a DVD-RAM as a filing device.

Japanese Unexamined Patent Publication No. 2002-108815 Japanese Unexamined Patent Publication No. 2002-041196 Japanese Unexamined Patent Publication No. 2003-256634 Japanese Unexamined Patent Publication No. 2010-277474 Japanese Patent No. 3746112

However, conventional guidance such as Patent Document 1 is insufficient to explain how to use corporate business software in recent years, which has complicated operations.

Just by showing the user the help guidance by video in Patent Document 2, guidance on what kind of procedure the user is operating, problems in cooperation with other systems and software peculiar to the company, etc. Then, it is difficult to create a video because the problematic part cannot be predicted in advance.

In the help desk system of Patent Document 3, it is possible to search and browse from a plurality of client devices as know-how, but no consideration is given to disclosure to a third party or concealment of know-how and personal information. Further, regarding the generation and storage of moving images, restrictions on the storage capacity and the like are not taken into consideration, which may put pressure on the storage capacity of the client device and cause instability of system operation.

Patent Document 4 also specifies a function of masking confidential information such as a user ID, an e-mail address, a document name, and a preview screen when playing back to another user. However, since the technique of Patent Document 4 is limited to the standard operation input information and display information on the operation screen of the image forming apparatus, it is possible to determine in advance which position on which screen the user ID or the like is displayed. Although location information can be set by programming, the technology of Patent Document 4 can be easily applied to corporate business software that has a wide range of operation details, input / display items, and is also considered for cooperation with other software. It cannot be applied.

In Patent Document 5, image compression is performed in consideration of the video file size after editing, but when assuming a video help system of corporate business software, from the time of video capture, while considering the file size, It is also necessary to monitor the margin for the storage capacity, but the technique of Patent Document 5 does not consider the file size of the image being recorded.

In view of the above circumstances, an object of the present invention is to be able to provide guidance and a help function of a user's operation method in a guidance video when executing a business processing program for business processing of a company, and to provide the guidance. The purpose is to provide a business management device or the like capable of adjusting the data size of a moving image.

In order to achieve the above object, the business management device according to one embodiment of the present invention includes a business management program storage means, a moving image file storage means, an output means, and a control means. The business management program storage means stores a business processing program for managing business processing of a company. The output means outputs a plurality of different operation screens in which user operations related to the business processing program are input. When the operation of the user who selects the specified range on each operation screen is received while the business processing program is being executed, the control means displays an image of each operation screen in the specified range as the moving image file. The above-mentioned moving image file storage means is controlled so as to record as.

According to this configuration, the business management device records a moving image file according to the selection of the specified range of each operation screen during the execution of the business processing program. Guidance and help functions can be realized, and the data size of the video file can be adjusted. For example, the storage capacity can be reduced by not storing an image portion of the operation screen that is unnecessary for the guidance.

The control means outputs the specified range as a rectangular frame on each of the operation screens, and outputs the output means so as to output data size information regarding the data size of the video file that can be recorded in the vicinity of the rectangular frame. You may control it.

As a result, the business management device can make the user grasp the data size required for recording the moving image file according to the size of the designated range selected by the user.

The control means may control the output means so as to output time information indicating the recordable time of the moving image file calculated based on the residual storage capacity of the moving image file storage means as the data size information. ..

As a result, the business management device can make the user grasp the maximum recording time of the moving image according to the size of the specified range selected by the user, and easily determine how long the moving image file needs to be stored. can.

The control means may control the output means so as to enlarge, reduce, or move the rectangular frame according to the operation of the user.

As a result, the business management device can allow the user to adjust the data size of the recorded moving image file by enlarging, reducing, or moving the rectangular frame.

The control means may control the output means so as to update the data size information according to the area of the rectangular frame to be enlarged or reduced.

As a result, the business management device allows the user to grasp the data size of the video file that can be recorded each time the rectangular frame is enlarged or reduced, and thereby adjusts the data size.

The control means may change the bit rate at the time of recording the moving image file according to the area of the rectangular frame to be enlarged or reduced.

As a result, the business management device can adjust the data size of the video file so that it does not become too large by varying the bit rate of the video file according to the area of the rectangular frame.

When the operation of enlarging or reducing the rectangular frame is accepted, the control means indicates whether or not to allow the change of the bit rate according to the enlargement or reduction prior to the change of the bit rate. The output means may be controlled so as to output a confirmation screen for accepting.

As a result, the business management device asks the user whether to allow the deterioration of the image quality of the video file by changing the bit rate according to the enlargement or reduction of the rectangular frame, or to improve the image quality of the video file. It is possible to execute the bit rate variable processing desired by the user.

The control means controls the output means so as to output a video editing screen that can accept the operation of the user who edits the recorded video file, and updates the video file according to the editing operation of the user. You may.

As a result, the business management device reduces the recording capacity of the video file and externally deletes the video file by letting the user perform editing work such as adding various information to the recorded video and deleting unnecessary parts. It is possible to reduce the size of the transmission data when transmitting to.

The information processing method according to another aspect of the present invention is an information processing method in a business management device that stores a business processing program for managing business processing of a company.
Outputs multiple different operation screens in which user operations related to the above business processing program are input.
Includes recording an image of each of the above operation screens in the specified range as a moving image file when the operation of the above user who selects the specified range on each of the above operation screens is accepted while the above business processing program is being executed. ..

The business management program according to another embodiment of the present invention is a business processing program for managing business processing of a company, and is used in a business management device.
A step to output a plurality of different operation screens in which user operations related to the above business processing program are input, and
When the operation of the user who selects the specified range on each of the operation screens is accepted while the business processing program is being executed, the step of recording the image of each of the operation screens of the specified range as a moving image file is performed. Let it run.

As described above, according to the present invention, when executing a business processing program for business processing of a company, guidance and a help function of a user's operation method can be provided by a guidance video, and the guidance video can be provided. The data size can be adjusted. However, the effect does not limit the present invention.

It is a block diagram of the business management system which concerns on one Embodiment of this invention. It is a block diagram of the business support apparatus which concerns on one Embodiment of this invention. It is a block diagram of the business management apparatus which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the business management program which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the business management program which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the business management program which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the business management program which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the business management program which concerns on one Embodiment of this invention. It is explanatory drawing of the moving image reproduction screen of the business management program which concerns on one Embodiment of this invention. It is a block diagram of the recording program which concerns on one Embodiment of this invention. This is recording setting information according to an embodiment of the present invention. It is an operation flowchart of the moving image program which concerns on one Embodiment of this invention. It is explanatory drawing of the screen of the moving image editing program which concerns on one Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. The following embodiments are preferred embodiments of the present invention and disclose various preferred techniques, but the technical scope of the present invention is not limited to these embodiments.

[Business management system configuration]
FIG. 1 is a diagram showing a configuration of a business management system according to an embodiment of the present invention. As shown in the figure, this system is composed of a support center 200 connected via the Internet 50 and a plurality of clients 100 (100A, 100B, ...).

The client 100 is a company that has introduced the business management system so that the business management is operated by the business management system including the business management program. The number of clients is not limited to the two shown in the figure, and may be a large number or a single client.

A plurality of business management devices 130, a business management server 110 that integrates them, and a database (hereinafter referred to as DB) 120 are installed in the client 100.

The business management server 110 and the plurality of business management devices 130 are connected to each other so as to be able to communicate with each other by a network in the company such as a LAN (Local Area Network). Although not shown, the business management server 110 also has a mechanism such as a firewall that restricts access from other companies or the outside.

The business management server 110 is further connected to the Internet 50, and can communicate with the outside, particularly data can be transmitted and received to and from the business support device 210 of the support center 200.

The business management device 130 is typically a business PC (Personal Computer) assigned to employees of the company of the client 100, and a business management program is installed on the PC to act as the business management device 130. However, the PC may have a function for other purposes. Further, instead of the PC, a tablet terminal or a smartphone on which a business management program is installed may function as a business management device.

Each business management device 130 is not directly connected to the Internet 50, and a proxy server function (not shown) built in the business management server 110 relays the Internet connection from each business management device 130. Further, although the DB 120 is connected to the business management server 110, the DB 120 can be sharedly accessed from each business management device 130, or can be accessed for each information of each DB 120 according to the setting status of the access right. It is set. A mail server and a Web server (not shown) are appropriately installed in the support center 200 and each client 100.

The support center 200 is an organization that maintains, supports, and handles other customers of the business management program used in the business management device 130, and is typically a division of a manufacturer / distributor of a business program.

The business support device 210 of the support center 200 is also a business PC like the business management device 130, but there are a plurality of business support devices 210 in the support center 200, and a plurality of support personnel share support work. You may do it.

However, even in that case, the DB 220 is often centralized. Further, the business support device 210 and the DB 220 under the business support device 210 cannot be accessed from the client 100 basically. Also, access from one client 100 to another client 100 is similarly disabled.

Further, in the present embodiment, the service in the business support device 210 of the support center 200 is for consultation / reception of custom-made specifications and for newly introduced clients as customer support other than the maintenance and support of the above-mentioned mere business management program. It also includes work such as guidance and education on how to use the work support program of. That is, a system engineer is also included in the support business charge on the support center 200 side.

[Configuration of business support device]
FIG. 2 is a diagram showing the configuration of the business support device 210 according to the present embodiment.

As shown in the figure, the business support device 210 includes a CPU (Central Processing Unit) 21, a display device 22, an input device 23, a communication interface 24, and a storage device 25.

A RAM (Random Access Memory) and a ROM (Read Only Memory) (not shown) are also connected to the CPU 21. The CPU 21 appropriately accesses the RAM or the like as necessary, and controls the entire block of the business support device 210 in an integrated manner while performing various arithmetic processes. Further, the ROM is a non-volatile memory in which the firmware and parameters to be executed by the CPU 21 are fixedly stored, and the RAM 13 is used as a work area of the CPU 21 and the OS (Operating System) and various types being executed. Temporarily retains various data in the program and processing.

The display device 22 is a display device using, for example, an LCD (Liquid Crystal Display), an OLELD (Organic Electroluminescent Display), a CRT (Cathode Ray Tube), or the like, and displays an operation screen or the like of a business management program described later.

The input device 23 is, for example, a keyboard, a mouse, a touch panel, or the like, and receives a user's operation on the operation screen during execution of a program such as the business management program.

The communication interface is, for example, a NIC (Network Interface Card) or a wireless communication interface, and is responsible for communication processing with the business management server 110 of the client 100.

The storage device 25 is, for example, a non-volatile memory such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or another flash memory.

The storage device 25 includes a business management program P1, a recording program P2, a table calculation program P3, a document creation program P4, and a browser program that function on the hardware such as the display device 22, the input device 23, and the communication interface 24, and the CPU 21. P5, a moving image reproduction program P6, a program of a mail program P7, and the hardware and the OS for functioning each program are stored, and they are executed under the control of the CPU 21.

The spreadsheet program, document creation program, browser program, and the like are typical examples of other programs for the business management program P1.

The database 220 stores a recording file or the like generated by the recording program P2.

In addition to the business support device 210, a single support center server device may be provided.

[Configuration of business management device]
FIG. 3 is a configuration diagram of the business management device 130 according to the present embodiment.

As shown in the figure, the business management device 130 has a CPU 11, a display device 12, an input device 13, a communication interface 14, and a storage device 15, similar to the business support device 210.

The configuration and functions of these hardware are the same as the hardware of the business support device 210.

Further, the storage device 15 includes a business management program P1, a recording program P1, a table calculation program P3, a document creation program P4, a browser program P5, a video playback program P6, and an in-house integrated program P8, which function on the hardware and the CPU 11. And the above hardware and the above OS and the like for functioning each program are stored, and they are executed under the control of the CPU 21.

Similar to the above, spreadsheet programs, document creation programs, browser programs, etc. are typical examples of other programs for business management programs.

The in-house integrated program P8 is a program in which so-called groupware, that is, a mail program, a bulletin board program for information sharing, and the like are integrated, and is often customized for each company of the client 100.

[Example of operation screen of business management program]
Next, the operation screen of the business management program P1 will be described. 4 to 9 are explanatory views of the operation screen of the business management program P1.

(Screen before recording operation)
FIG. 4 shows a typical screen of the business management program P1. In this business management program P1, basically, the same program is installed in each business management device 130 of each client 100, and further installed in the business support device 210 of the support center 200. Hereinafter, the operation screen of the business management program P1 installed in each business management device 130 of the client 100 will be described as an example, but the same applies to the operation screen of the business management program P1 installed in the business support device 210.

On the screen of the display device 12, the taskbar 31 is displayed along the lower end, the start menu button 32 is displayed at the left end thereof, and a plurality of link icons 33 are displayed on the right side thereof.

When the user clicks (presses) the start menu button 32, the program list or the like is displayed in a cascade, and when the user selects the business management program P1, the business management program P1 is started. Alternatively, the shortcut of the business management program P1 may be resident on the task bar 31 in advance as the link icon 33.

The business management program P1 is configured so that each program that manages various business of the company functions as a module as shown by the processing major classification button 35 arranged along the left end of the business management program window 34. There is. For example, typical individual programs include employment programs, salary programs, personnel programs, and the like. The business management program P1 may be an integrated business management program including an entrance program, an accounting program, a tax filing program, and the like.

When such a business management program P1 is implemented on the client 100 side, it may be installed for each business management device (PC) 130 owned by each employee of the client 100, or it may be installed on the business management server 110. The business management device 130 may function as a thin client terminal. In any case, data related to individual business management (for example, personnel information, salary information, attendance information, etc.) are centrally recorded in DB 120 of the business management server 110.

The business management program window 34 of the business management program P1 has a processing classification window 34a in which information about the individual program selected from the processing major classification button 35 is displayed, and a specific operation screen by the processing classification window 34a. It has a processing window 34b to be displayed.

At the lower end of the plurality of menu buttons 36 at the upper end of the business management program window 34, for example, a plurality of tool buttons 37 are arranged in a horizontal row. These tool buttons 37 are buttons that function in any of the individual programs indicated by the processing major classification buttons 35.

Among them, the tool button arranged at the right end is the recording start button 38, and the tool button to the left of it is the help button 39. The help button 39 is a button that can call guidance information by ordinary characters or illustrated explanations, but can also call recording help information described later. Further, the recording start button 38 is a button for starting a recording program for creating and editing the recording help information.

FIG. 4 shows a state in which two types of programs are running on the display device screen, and the one displayed in the foreground is the business management program window 34 of the business management program P1, and the back surface thereof is the business management program window 34. The other program window 41 is hidden. As a specific example of another program, a program such as a spreadsheet program may be manufactured and sold by a different manufacturer from the business management program. In the figure, the dashed line is shown to indicate that the window is inactive, although other programs are running.

When a user (employee of client 100, etc.) is confused about how to use the business management program P1 while executing such a business management program P1 and other programs, or when the data of the other program is rationalized. However, if the procedure is not listed in the above-mentioned "Help", the user may contact the support center 200.

In that case, it may be difficult for the user to explain the contents of the work or the state to be solved in the telephone support, so if possible, share the state of the operation screen as it is with the user at the support center 200. You may want to receive an explanation or consultation.

Therefore, the business management program P1 according to the present embodiment has a function of recording (recording) the state of the operation screen of the business management program P1 as a moving image file as described below, and the user can record the moving image file. By sharing with the support center 200, the support center 200 can grasp its own operation status.

First, in the business management program P1, when the recording start button 38 is clicked, the background color of the recording start button 38 changes (for example, from white to gray) as shown in FIG. 4, and at the same time, to the right of the recording start button 38. The recording start dialog 38a is displayed. The recording start dialog 38a also includes start menus for recording, editing, playback, setting, and the like, and the user clicks any one of them to start a desired menu. Here, first, "recording" is clicked from the recording start dialog 38a.

(Screen after recording is selected)
FIG. 5 shows a screen in a state after the user clicks recording in the recording start dialog 38a from the recording start button 38 on the operation screen of the business management program P1.

In this case, first, the background color of the recording start button 38 changes further (for example, from gray to black), and the screen of the display device 12 has a rectangular frame (window) area in which a part of the area is open and a grayed out area around the rectangular frame (window) area. It is divided into (background portion 43) and. In this state, the inside of the rectangular frame other than the background portion 43 becomes the recording range frame 42. At this time, a message such as "You can adjust the range by recording / dragging this range" is displayed as a hint dialog.

Further, in the lower right corner of the recording range frame 42, a drag operation unit 44 for expanding or reducing the recording range frame 42 to adjust the range (area) is provided, which is indicated by an arrow.

Further, a recording information display unit 45 is displayed below the drag operation unit 44 at the lower right of the recording range frame 42. The recording information display unit 45 displays the recordable data size of the video file to be recorded and the recordable time. Details of the recordable data size and recordable time will be described later.

Further, on the right side of the recording range frame 42, a dialog unit 46 having a notation "Do you want to record a moving image?" And "Yes" and "Cancel" buttons is displayed, and the user can use the dialog unit 46 with respect to the dialog unit 46. Recording of the operation screen in the recording range frame 42 can be started by the operation.

Further, on the task bar 31 at the lower end of the display device screen, the recording program tool icon 47 indicating the execution state of the recording program P2 is always displayed regardless of whether the business management program P1 is being executed, and the recording is started. Until the button 38 is clicked and recording is started, the recording program tool icon 47 is displayed in a blinking state. The recording program tool icon 47 can not only display the recording status but also accept operations such as start and end of recording from the user.

(Screen when dragging the recording range frame)
FIG. 6 shows a screen in which the user drags the recording range frame 42 on the operation screen of the business management program P1.

As shown in the figure, by dragging the drag operation unit 44 of the recording range frame 42 in the lower right direction, the recording range frame 42 expands in the lower right direction, and the area of the background portion 43 decreases accordingly. ing. Further, the recording information display unit 45 also moves in the lower right direction as the recording range frame 42 expands, and the recordable data size in the recording information display unit 45 does not change from FIG. 5, while the recordable time is shown in FIG. It can be seen that it is reduced compared to 5.

That is, in FIG. 5, the recordable time of the recording information display unit 45 was displayed as 120 min, but in FIG. 6, it is displayed as 90 min, and it can be seen that the recordable time has decreased from 120 minutes to 90 minutes. This is because as the recording range frame 42 expands, the recordable time decreases in inverse proportion to the area ratio of the recording range frame 42 under the same recording conditions (same bit rate, same encoding method). Because it becomes.

Therefore, if the width of the recording range frame 42 is doubled by the operation of the drag operation unit 44, the area is quadrupled and the recording data size related to the recordable time is also quadrupled. Is expressed in terms of recordable time, the recordable time will be significantly reduced.

As described above, when the user clicks "Yes" in the dialog unit 46, recording is started. It should be noted that the recording may be started by clicking the inside of the recording range frame 42 instead of the dialog unit 46, and it is also effective to enable both of them.

As described above, in the business management program P1 of the present embodiment, the user can adjust the data size of the created moving image file according to the selection of the recording range frame 42 in the operation of the recording program P2. Further, by setting an unnecessary screen portion in the operation screen outside the recording range frame 42, the data size of the moving image file can be reduced. Further, by graying out the background portion 43 with respect to the recording range frame 42, it is possible to easily identify the area to be recorded. Further, depending on the size of the recording range frame 42, the required storage capacity and the like can be made to be grasped by the user on the recording information display unit 45.

(Screen after recording starts)
FIG. 7 shows a screen of the business management program P1 in a state after recording is started by operating the dialog unit 46.

As shown in the figure, when recording is started, the recording program tool icon 47 is displayed in a lit state in a color different from that before activation (red is preferable during recording). Further, the background portion 43 around the recording range frame 42 continues to be displayed in a grayed out state.

During recording, adjustments such as not graying out the background portion 43 or dimming the darkness of the grayout can be made by describing or rewriting the recording setting information described later. In this case, instead of the grayout of the background portion 43, square register mark-shaped marks may be displayed at the four corners of the recording range frame 42.

During recording, the storable data size and the recordable time of the recording information display unit 45 are gradually reduced and displayed. Information similar to that of the recording information display unit 45 may be displayed on, for example, the recording program tool icon 47.

After that, when the user ends the recording, when the user clicks the recording program tool icon 47, the message "Do you want to end the recording?" Is displayed in the dialog unit 46. When the user clicks "Yes" on the 46th part of the dialog, the recording ends. After that, the recorded video file is recorded and saved in the designated folder with an appropriate file name according to the save folder information described in the recording setting information described later. At this time, the user may separately select, input, and save the folder or file name to be recorded.

The data during the recording operation is temporarily stored in a memory (RAM or the like) (not shown) of the business management device 130, and is recorded in the storage device 15 at the end of recording, but when the memory capacity is insufficient. May be set to use the storage device 15 as virtual memory.

(Recording screen of business management program and other program screens)
FIG. 8 shows a screen in which a business management program and another program are displayed side by side while being recorded.

As described above, the recording program P2 of the business management program P1 of the present embodiment can record not only the recording function of only the operation screen of the business management program P1 but also the operation status of other programs. That is, in the present embodiment, the user can operate the size and position of the recording range frame 42 described above to record any position on the screen of the display device 12.

In the figure, when the user first selects recording from the tool button 37 of the business management program P1 to start recording, and then clicks the other program window 41 to activate it and operates the data of the other program. Shows the state of. Even in this state, the recordable time and the like are displayed on the recording information display unit 45 in the same manner as described above, and when the user ends the recording, he / she instructs the end by operating the recording program tool icon 47 on the task bar 31.

FIG. 9 is an explanatory diagram of a moving image reproduction screen of the business management program according to the embodiment of the present invention. In the example of the figure, a video file saved under the file name "Data movement 1.mp4" is displayed on the video playback program window 50 by the video playback program (not shown) attached to the OS of the business management device 130. It is in a playing state.

As shown in the figure, the operation screen states of both the business management program P1 and the recording range frame 42 of the other program are saved as a moving image file. This moving image file can be played back even on a PC or the like that does not implement the business management program P1.

[Recording program configuration]
Next, the configuration of the recording program P2 will be described. FIG. 10 is a diagram showing the configuration of the recording program P2.

As shown in the figure, the recording program P2 includes a recording program activation unit 51, a screen control unit 52, a screen extraction unit 53, a video playback editing unit 54, and a video generation unit 55, and each of these units includes recording setting information 56. And each information of the moving image reproduction program library 57 is read from the storage device 15 and rewritten as appropriate, and is configured to operate.

The recording program activation unit 51 controls the display of the recording activation dialog 38a described above and the response when each item displayed in the recording activation dialog 38a is selected.

The screen control unit 52 controls the display of the recording range frame 42, the calculation of the display information at the time of the drag operation to the drag operation unit 44, and the like.

The screen extraction unit 53 captures the operation screen and temporarily stores it in the memory as a moving image.

The moving image reproduction editing unit 54 provides an editing function for a moving image file, which will be described later.

The moving image generation unit 55 provides a moving image encoding function as a final process of an editing function described later.

Further, the video playback program library 57 is a video playback-related program library used in the video playback program P2 provided by the OS manufacturer attached to the OS, and is rational in the playback function of the video playback editing unit 54. It is a group of programs that can be diverted to the target.

FIG. 11 shows the details of the recording setting information 56.

As shown in the figure, the recording setting information 56 includes display screen information 61, storage folder information 62, recording allocation data amount information 63, bit rate information 64, and creator name information 65. This information can be changed by the user to any information.

The display screen information 61 includes, for example, setting information such as the screen size of the display device 12 of the business management device 130 and the number of vertical and horizontal display pixels.

The save folder information 62 includes setting information of a file path for saving the moving image information.

The recording allocation data amount information 63 is setting information when not all of the storage capacity of the storage device 15 of the business management device 130 but a part of the storage capacity is allocated as recordable capacity, and as a default value, the residual storage capacity of the storage device 15 is used. For example, 80% of the storage capacity is set.

The bit rate information 64 is information for setting the bit rate of the image to be recorded.

The creator name information 65 is setting information such as a user name or an employee code associated with each login ID of the business management device 130 received from the business management server 110.

[Operation of business management system]
Next, the operation of the business management system configured as described above will be described. Here, the operation of the business management device 130 when the business management program P1 is installed in the business management device 130 and the moving image file is stored in the storage device 15 of the business management device 130 will be described.

In this case, the operation is executed in collaboration with the CPU 11 and other hardware of the business management device 130 and the business management program P1 and the recording program P2. In the following description, for convenience, the CPU 11 is the main operating body.

[Recording process]
FIG. 12 is a flowchart showing a recording operation of the business management device 130 according to the present embodiment.

As shown in the figure, when recording is selected by the user via the recording start dialog 38a, the CPU 11 reads the display screen information 61 from the recording setting information 56 (step S1).

Subsequently, the CPU 11 similarly reads the recording allocation data amount information 63 from the recording setting information 56 (step S2).

Subsequently, the CPU 11 inputs information (range selection information) regarding the recording range frame 42 (step S3). This process also includes a display process of the recording range frame 42 and a grayout process of the background portion 43 around the display range frame 42.

Subsequently, the CPU 11 calculates the recordable data size (step S4). Specifically, the CPU 11 calculates the data size that can store the moving image file in the remaining storage capacity of the storage device 15 according to the recording allocation data amount.

Subsequently, the CPU 11 calculates, as recordable time information, the recording time required when a moving image of the size of the recording range frame 42 is recorded until the recordable data size is reached, based on the area of the recording range frame 42. (Step S5).

Specifically, the CPU 11 sets, for example, a moving image file size (MB) when the operation screen of the recording range frame 42 is recorded for 1 minute based on the values of the vertical pixel and the horizontal pixel of the recording range frame 42. The recordable time is calculated by calculating with the formula "vertical pixel x horizontal pixel x 60 (seconds) x bit rate (bps)" and dividing the recordable data size by the calculated value.

Subsequently, the CPU 11 displays the calculated recordable data size information and recordable time information on the current recording information display unit 45 (step S6).

Subsequently, the CPU 11 monitors whether or not the operation to start recording is input from the user via the dialog unit 46 (step S7).

When the user instructs to start recording (Yes), the CPU 11 extracts (captures) the screen of the recording range frame 42. On the other hand, when the recording start is not instructed (No), the CPU 11 returns to step S3 and detects a change in the range selection information (area of the recording range frame 42) due to the drag operation on the user's drag operation unit 44. The operations of steps S4 to S6 are repeated.

When the extraction of the image of the recording range frame 42 is started, the CPU 11 extracts the screen inside the recording range frame 42 at that time and stores it in the memory, and whether or not the recordable time has elapsed (or recording). Monitor whether the data size exceeds the recordable data size (step S9).

When the recordable time has not elapsed (No), the CPU 11 monitors whether or not the operation to stop recording is input from the user via the dialog unit 46 (step S10).

When the operation to stop recording is not input (No), the CPU 11 continues the screen extraction in the recording range frame 42 while repeating the monitoring in steps S9 and S10.

When the recordable time has elapsed in step S9 (Yes) and when the operation to stop recording is input in step S10 (Yes), the CPU 11 stops recording and records the video file up to that point from the memory. It is moved to the storage device 15 and stored (step S11). This ends the recording process.

At this time, the CPU 11 may omit the data from the time when the recording stop operation is input to a few seconds before. This is because it is considered that the image of the part of the moving image file in which the last recording stop operation is captured is often unnecessary for the user.

[Video editing process]
The video file once stored in the storage device 15 can be played back by a general-purpose video playback program attached to the OS, but the recording program P2 of the business management program P1 of the present embodiment has a playback function in addition to the recording function. It also has an editing function. FIG. 13 is a screen explanatory view of the moving image editing program.

FIG. 13 shows a screen in a state after the user clicks “Edit” in the recording start dialog 38a shown in FIG. 4 and selects one from the list of recorded moving image files.

This video editing screen has a video display window 71 for playing back a recorded video file, an additional information display window 72 for displaying information such as characters and figures to be added to the video file, and a chime showing a time chart of the video file. It has a chart window 73.

On the video editing screen, the user appropriately operates the time bar 74 in the horizontal direction to move the playback position of the video file, or clicks the play button 75 to move the desired image in real time display. Stop at the position. Therefore, it is possible to add information such as an elliptical line diagram and characters as displayed in the additional information display window 72 of the figure.

The time chart window 73 is provided with an additional information bar 77 for each additional information, and the user can appropriately change the display length and timing of the additional information by dragging the additional information bar 77 to the left or right. It is also possible. In addition, on the edit menu bar 76, there is a function to cut a part of the original video to make the whole short video, an audio file stored in the storage device 15, or a microphone input unit (not shown). It also has a function to insert voice in real time via.

The video file edited in this way is merely a set of the video and the added information such as lines, characters, and sounds as it is. Here, when the user clicks the re-recording button 78 at the lower right of the video editing screen, the recording program P2 plays the video file from the 0 position of the time bar 74 and adds lines, characters, etc. added thereafter. While displaying the information together, the displayed information is collectively re-recorded as a video file.

The user can also further edit the re-recorded moving image file by clicking the re-editing button 79 to the left of the re-recording button 78.

The file that has been re-recorded throughout is information that lines, characters, sounds, etc. have been added to the above-mentioned video file, or a part of the video has been deleted, but the video file as a whole has been re-recorded. It is recorded in the format of (for example, extension .mp4). This completes a video file that can be played by other video playback programs and the like.

The moving image file created as described above may be stored in the storage device 15 of the individual business management device 130, but when inquiring to the support staff of the support center 200, the user may use the in-house integrated program P8. With the mail function of, you can attach a video file and send it to the support center.

The support center 200 can play back the transmitted moving image file to accurately know the information of the inquiry, and the subsequent measures proceed smoothly. In addition, from the support center 200 side, similarly, using the video program of the business management program P1 of the business support device 210, a video file with lines, characters, voices, etc. added can be created and replied to the client 100, or by oneself. You may record the operation status with and send the edited video file.

According to this embodiment, in a business management system equipped with business software that executes business processing of a company, the operation screen is recorded as a video file to provide guidance and help functions on the user's operation method as a guide video. In addition, the function of generating and editing the guide video can be utilized for inquiries from the user side to the support side and explanation of the content of the request. Further, by designating the range of the moving image file by the recording range frame 42, the data size of the moving image file can be adjusted.

[Modification example]
The present invention is not limited to the above-described embodiment, and can be variously modified without departing from the gist of the present invention.

In the above-described embodiment, the recording range frame 42 can be enlarged or reduced by operating the drag operation unit 44, but the recording range frame 42 may be made movable on the operation screen. For example, when the user clicks (any side of) the recording range frame 42, the recording range frame 42 moves in the direction of the clicked position when viewed from the center thereof, or the user records. It may be possible to move by dragging any side of the range frame 42. As a result, even if a portion for recording the operation state appears outside the recording range frame 42 initially assumed by the user, it is not necessary to restart the recording from the beginning, and the convenience is improved.

Further, when re-recording the edited moving image file, the same screen may be thinned out and saved as a series of still image files without recording as a moving image file. As a result, the capacity of the recorded file is significantly reduced.

In addition, if there is a part of the video file that does not move for a certain period of time (when the difference between each frame is close to zero), the recording program P2 may automatically delete that part or from the temporary memory. When moving to the storage device 15 and saving the moving image file, only the moving portion of the moving image data may be selected and saved.

Further, the recording program P2 may convert the moving image file into, for example, a presentation type file regardless of the format of the moving image file. In addition, the names of the processing programs of the major categories of employment management programs that are running when recording, the names of other programs that are running at the same time, etc. are acquired from the process information, and the screen status information is set in the properties of the recording file. It may be saved as (application name, page number, etc.) or added as all or part of the recorded file name. This can be effectively used for searching and sorting video files.

Further, in the business management program P1 of the company, it is considered that there is resistance to the information such as the internal information of the client and the personal name being visually visibly stored in the moving image file as it is. Therefore, it is desirable that the input items in the business management program P1 be devised so that the video is not captured in advance or can be easily edited.

Specifically, in the business management program P1, the background color is set in advance in the area where the data of the personal name and the company information is displayed, and the background color is used for the area of the data at the time of image capture in the recording process. It may be programmed to fill the rectangle. Alternatively, the area may be processed with a blur filter so that the character display is crushed by the background color. Since these methods do not use relatively complicated methods such as character recognition, they can be realized extremely easily, security can be ensured, and operations such as publishing the created video to other clients should be allowed. Can be done.

In the above-described embodiment, the bit rate of the moving image file to be recorded is set to be fixed by the recording installation information 56 during recording. However, the recording program P2 may change the bit rate according to the change in the area of the recording range frame 42 due to the operation of the user's drag operation unit 44. Specifically, the recording program P2 may lower the bit rate when the area of the recording range frame 42 is expanded and increase the bit rate when the area is reduced. As a result, adjustment is automatically performed so that the data size of the video file does not become too large.

Further, the bit rate may be changed each time the recording range frame 42 is expanded or reduced, or the area of the recording range frame 42 may be changed stepwise by setting a stepwise threshold value. You may be struck. Further, in that case, the recording program P2 notifies the user of the bit rate change (and / or the improvement / deterioration of the image quality due to the change) prior to executing the bit rate change, and whether or not to allow it. A confirmation dialog may be displayed to accept the instruction of. This prevents the user from performing undesired bit rate changes.

In the above-described embodiment, the recordable data size is displayed on the recording information display unit 45, but instead of this, the moving image file when the moving image of the recording range frame 42 is recorded for a predetermined time (for example, 1 minute) is displayed. The data size may be displayed.

The recording program P2 added to the business management device 130 and the business support device 210 of the business management system or other applications that execute the functions of the features described in the above-described embodiment is separate from the business management program P1. In addition, it may be configured as a general-purpose recording program capable of recording, editing, and playing back. As a result, highly versatile programs can be used in various devices, and their use will be expanded.

In the above-described embodiment, the operation of the business management device 130 that executes the business management program P1 and the recording program P2 has been described. However, the business management program P1 is installed in the business management server 110, and the business management device 130 is a thin client. When functioning as a terminal, the business management server 100 operates in the same manner as each business management device 130. In this case, the storable time and the storable data size in the recording information display unit 45 may be calculated based on the storage capacity of the storage device 15 of the individual business management device 130, or may be calculated based on the storage device of the business management server 110 or the storage device of the business management server 110. It may be calculated based on the storage capacity of the database 120.

INDUSTRIAL APPLICABILITY The present invention can be suitably used in a business management system equipped with business software for performing business processing of a company.

11, 21 ... CPU
12, 22 ... Display devices 13, 23 ... Input devices 14, 24 ... Communication interfaces 15, 25 ... Storage device 34 ... Business management program window 38 ... Recording start button 38a ... Recording start dialog 41 ... Other program window 42 ... Recording range Frame 43 ... Background unit 44 ... Drag operation unit 45 ... Recording information display unit 46 ... Dialog unit 47 ... Recording program tool icon 51 ... Recording program activation unit 52 ... Screen control unit 53 ... Screen extraction unit 54 ... Video playback editing unit 55 ... Video generation unit 56 ... Recording setting information 57 ... Video playback program library 61 ... Display screen information 62 ... Saved folder information 63 ... Recording allocation data amount information 64 ... Bit rate information 65 ... Creator name information 71 ... Video display window 72 ... Addition Information display window 78 ... Re-recording button 79 ... Re-editing button 100 ... Client 110 ... Business management server 120, 220 ... Database 130 ... Business management device 200 ... Support center 210 ... Business support device P1 ... Business management program P2 ... Recording program

Claims (6)

A business process program storage means for storing a business process program for managing a company's business process,
Video file storage means for storing video files,
An output means for outputting a plurality of different operation screens to which user operations related to the business processing program are input, and
When the operation of the user who selects the specified range on each operation screen is accepted during the execution of the business processing program, the image of each operation screen in the specified range is recorded as the moving image file. By controlling the moving image file storage means,
A business management device provided with a control means for processing an image in a preset area of an image to be recorded as a moving image file so that the display content of the area cannot be visually recognized. The business management device according to claim 1.
The control means is a business management device that processes an image of the entire area by the background color of the preset area. The business management device according to claim 2.
The control means is a business management device that fills an image of the area with a background color of the preset area or applies a blur filter using the background color to the preset area. The business management device according to any one of claims 1 to 3.
The control means is a business management device that sets an area in which an input item of a personal name or in-house information is displayed as an area for processing the image. It is an information processing method in a business management device that stores a business processing program for managing business processing of a company.
Outputs a plurality of different operation screens in which user operations related to the business processing program are input.
When the operation of the user who selects the specified range on each operation screen is accepted while the business processing program is being executed, the image of each operation screen in the specified range is recorded as a moving image file.
An information processing method for processing an image in a preset area so that the display content of the image to be recorded as a moving image file cannot be visually recognized. A business processing program for managing business processing of a company, which outputs a plurality of different operation screens in which user operations related to the business processing program are input to the business management device.
A step of recording an image of each operation screen in the specified range as a moving image file when an operation of the user who selects a specified range on each operation screen is accepted while the business processing program is being executed.
A program that executes a step of processing an image in a preset area so that the display content of the image to be recorded as a moving image file cannot be visually recognized.

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