JP2020088491A - Automatic message system and method - Google Patents

Abstract

To effectively provide a message service by automatic voice using an IVR and a message service addressed to phone numbers such as SMS.SOLUTION: An automatic message system 10 that connects clients 100 and 200 via a VPN receives automatic message information from the clients 100 and 200, and when a designated automatic message date and time arrives, makes caller ID (calling telephone number) of transmission data common with the calling telephone number of a voice communication device, and performs auto calling and SMS transmission. When only SMS transmission is performed, it performs SMS transmission by using called telephone numbers of IVR 80 and 90 outside a system capable of returning calls as caller ID.SELECTED DRAWING: Figure 3

Description

The present invention relates to a system capable of sending a message to a subject through a communication network and automatically responding to a reply from the subject (hereinafter referred to as an automatic message system).

In the voice/telephone service business, there is known an automatic call system for making a notification to a person who has not received the tax of a ward or municipality, recommending a medical examination, etc. by an automatic voice telephone (see Patent Document 1). Here, a server having an IVR (Interactive Voice Response) function makes a call (call) to a terminal of a target person through a public telephone network (PSTN) or an IP network. When the target person picks up the phone and becomes in the connection (call) state, the target person is automatically voice-guided.

On the other hand, in a service using an SMS (Short Message Service) function provided in a mobile terminal, a server such as a company automatically delivers a text message to a user for a specific target person. When a message is automatically transmitted to a user, a unique ID number (SIM number) of a SIM (Subscriber Identity Module) card is added to transmission data and SMS transmission is performed (see Patent Document 2). As a result, the SIM number is displayed on the user's mobile terminal as the telephone number of the sender. The user performs a reply operation to the displayed telephone number.

Further, there is also known a configuration in which a SIM card is provided at each port for a gateway that converts transmission data into data of the SMS protocol system (see Patent Document 3). By adding the port number to the transmission data, each port functions as a mobile terminal and simultaneously transmits a message to many users. On the mobile terminal of the user who received the message, the SIM number (telephone number) of the port that transmitted the message is displayed as the telephone number of the sender.

Japanese Unexamined Patent Publication No. 2018-011293 Japanese Patent No. 6114866 Japanese Patent No. 6202877

Even if a call is made to the target person's terminal by auto call using IVR, the target person may not notice the incoming call due to the vibration mode setting or the like on the mobile terminal. In this case, it becomes necessary to call the target person again. On the other hand, when sending a message by SMS or the like, the user may judge that the message is due to special fraud or the like based on the content of the message and may not reply.

Therefore, it is required to construct a system that effectively combines a message service using automatic voice using IVR and a message service addressed to a telephone number such as SMS.

According to an aspect of the present invention, there is provided an automatic message system in which a plurality of clients are connected via a network, the message data including character information corresponding to the content of automatic voice is received from the message instruction client, and the message instruction client is used. Data of the target telephone number and data related to the call so that the voice communication device connected to the public telephone network or IP network can make a call to the target terminal by using the area code of the area code When the message is sent to the message instructing client and the call is established with the target terminal, the automatic voice data is transmitted to the message instructing client so that the automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device. The transmission data based on the calling telephone number of the voice communication device as the transmission source ID is transmitted to the target terminal. The transmission data may be any data as long as the calling telephone number of the voice communication device is displayed on the target terminal as the transmission source telephone number, and for example, the transmission data according to the SMS system can be used.

Considering the effective combination of auto call and message transmission, for example, for the target terminal who did not reach the call state after the incoming call, the transmission data whose source ID is the calling telephone number of the voice communication device The data can be transmitted to the terminal, and after transmitting the transmission data having the transmission source telephone number of the voice communication device as the transmission source ID, the data of the target telephone number and the data relating to the calling are transmitted to the message instruction client.

For example, the voice communication device has a plurality of calling telephone numbers, and transmits the transmission data having the calling party telephone number used in the calling among the plurality of calling telephone numbers as the sender ID to the target terminal. Good.

A method according to an aspect of the present invention is, in an automatic message system connecting to a plurality of clients, receiving message data including character information from a message instruction client, and having a calling telephone number of an area code to which the message instruction client belongs, In order for the voice communication device connected to the public telephone network or IP network to make a call to the target terminal, the data of the target telephone number and the data related to the call are transmitted to the message instruction client, and the target terminal is communicated with the target terminal. When in a call state, automatic voice data is transmitted to a message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through a voice communication device, and it is transmission data based on the message data. The transmission data having the transmission source ID which is the incoming telephone number of a different IVR for automatic response is transmitted to the subject terminal.

For example, multiple IVRs can be provided outside or inside the system according to the language of the message or the section of the client, and a message (required by the target) corresponding to the target terminal can be notified by automatic voice. 6. The method according to claim 5, wherein transmission data having an incoming call telephone number of the IVR as a transmission source ID is transmitted to the subject terminal.

An automatic message system for connecting a plurality of clients via a network, which is one aspect of the present invention, is a message for receiving message data including character information corresponding to the content of automatic call voice from a message instruction client. The call control unit includes a control unit and a transmission unit that transmits transmission data based on the message data to the target terminal, and the call control unit has a calling telephone number of an area code to which the message instruction client belongs, a public telephone network or an IP network. In order to make a call to the target terminal from the voice communication device connected to the target communication terminal, the target controller's telephone number data and data related to the call are transmitted to the message instruction client, and the call control unit talks with the target terminal. In the state, the automatic voice data is transmitted to the message instruction client so that the automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device, and the transmitting unit transmits the calling telephone number of the voice communication device to the sender ID. Transmission data to be transmitted to the subject terminal.

In addition, an automatic message system, which is an aspect of the present invention, connected to a plurality of clients, wherein a call control unit, data of a telephone number of a target person, and message data including character information are received from a message instruction client. And a transmission unit for transmitting transmission data based on the message data to the passer-by terminal, the call control unit having the calling telephone number of the area code to which the message instruction client belongs, and the public telephone network. Or, so that the voice communication device connected to the IP network can make a call to the target terminal, the data of the target telephone number and the data related to the call are transmitted to the message instruction client, and the call control unit causes the target When in a call state with a terminal, automatic voice data is transmitted to a message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through a voice communication device, and a transmitting unit causes an IVR for automatic response different from IVR. The transmission data having the incoming call telephone number as the transmission source ID is transmitted to the target terminal.

As described above, according to the present invention, it is possible to effectively provide a message service by automatic voice using IVR and a message service addressed to a telephone number such as SMS.

It is the figure which showed the structure of the network system containing an automatic message system and a client. FIG. 3 is a block diagram of an automated message system and client. It is a figure showing data communication at the time of automatic message execution between an automatic message system, a client, and a subject. 6 is a flowchart of automatic message processing executed in an auto call SMS server. It is the figure which showed the incoming call history screen of the target person's terminal A3, and the list screen of SMS message reception. It is a flow chart of SMS transmission processing. It is the figure which showed the screen which displays the SMS message content of a subject.

The automatic message system according to the present embodiment will be described below with reference to the drawings.

FIG. 1 is a diagram showing a configuration of a network system including an automatic message system and a client.

The automatic message system 10 is connected to a plurality of clients 100, 200, 300,... Through a network (here, VPN (Virtual Private Network)) which is a closed network. Here, the plurality of clients are clients who are the administrative body, and more specifically, the municipalities such as city halls and town halls are clients.

The client 100 includes a router 120, a gateway 140, a personal computer (PC) 160, and the like, and is capable of mutually communicating with the automatic message system 10 with the PC 160. Other clients are similarly connected to the automatic message system 10 via the VPN.

A plurality of clients 100, 200, 300,... Which are local governments such as municipalities are located in areas to which different area codes (area codes) are assigned. Here, for convenience, the area code of the client 100 is “00”, the area code of the client 200 is “01”, and the area code of the client is “02”. The client 300 is configured as a client subordinate to the client 100 (hereinafter referred to as a subordinate client) that is designated by the client 100 as a telephone call location.

The automatic message system 10 can provide a message service that combines an auto call and a message transmission by SMS (Short Message Service) in response to a request from each client. Specifically, automatic voice and/or text message is sent to the people such as taxpayers' non-payers such as non-tax claims such as tax payments, people who are subject to health examination, or people who are subject to health checkup by telephone/SMS at a specified date and time. Make announcements, recommendations, etc. In addition, it is possible to respond to the call back using the IVR for the call back after the notification and the recommendation.

Each client creates in advance information (automatic message information) including message data in which the contents of the automatic voice/document message are written, the telephone number of the automatic message target person, the automatic message execution date and time, and the automatic message system 10 Send to. The automatic message system 10 executes automatic message processing according to the designated date and time. In addition, we will respond to the call back by IVR.

FIG. 2 is a block diagram of the automatic message system 10 and the client 100. The automatic message system 10 can be constructed in the cloud.

The automatic message system 10 includes an auto call SMS server 20, a call control server 30, and a switch circuit 40, a router 50, and an SMS transmission server 70. The auto call SMS server 20 has an IVR (Interactive Voice Response) function and controls the call control server 30 to issue a telephone call at a predetermined timing and instruct an automatic voice call by IVR. Further, the auto call SMS server 20 controls the SMS transmission server 70. The control program is stored in the memory or the like.

The call control server 30 includes a first call control server 30A that supports automatic voice in a first language (here, Japanese) and a first call control server 30A that supports automatic voice in a second language (here, English as a foreign language). The second call control server 30B. While the auto call SMS server 200 generates an automatic voice based on a synthetic voice process or a recorded voice file, the call control server 30 exchanges control signals (signals) to make an outgoing call, an incoming call, a line. Controls for making an automatic voice call with the target person, such as connection and disconnection.

The auto call SMS server 20 includes IVRs corresponding to the first language (Japanese) and the second language (English) respectively, and the SMS transmission server 70 is for transmitting SMS from the auto call SMS server 20 through the IVR. Receive message data. The IVR can be provided in the call control server 30, or the IVR may be provided separately from the auto call SMS server 20.

The switch circuit 40 transmits the data sent from the client 100 via the router 50 to the auto call SMS server 20 or the first and second call control servers 30A and 30B. The signals output from the first and second call control servers 30A and 30B are output to the outside of the system via the ONU 60 that is a terminal device.

The SMS transmission server 70 includes a transmission data creation unit and a protocol conversion gateway, and when receiving the message data sent from the client, creates the transmission data to which the sender ID is added. Then, the protocol conversion gateway converts the data into transmission data in the SMS protocol format and transmits the data.

The sender ID (SenderID) is set to the originating telephone number of the gateways 140 and 240 of the clients 100 and 200, as will be described later. The protocol conversion gateway is here constituted by a single gateway. Alternatively, the carrier (communication carrier) may be transmitted in a direct protocol format, and the SMS transmission may be performed through a protocol conversion gateway installed outside the system.

The automatic message system 10 is connected to the client 100 by the PVN that functions as a dedicated network that is not interfered with by a third party as described above, and the router 120 of the client 100 is specified in the automatic message system 10. Also, packet communication by encryption is performed according to the IPsec method.

The router 120 of the client 100 receives the data sent from the automatic message system 10 via the terminal device 110, and distributes the data to the personal computers (PC) 150 and 160, the gateway 140 and the like. The gateway 140 connected to the public switched telephone network (PSTN) or the IP network functions as a voice communication device, and data (signal) and automatic voice data relating to a call (hereinafter, also called a call) sent from the call control server 30. Is converted into data or the like according to PSTN.

The call to the target person's terminal and the automatic voice call with the target person are performed based on the call-related data and the automatic voice data sent from the call control server 30 to the client 100. A voice communication device other than the gateway may be installed, and the connection with the client may be a computer (workstation or the like) other than the PC.

The client 100 is located in a place that belongs to the area code 01, and accordingly, the gateway 140 is assigned a telephone number (originating telephone number) having the area code 01 at the head. Further, the gateway 140 owns a plurality of calling telephone numbers and can switch the calling telephone numbers to make a telephone call. When a call is made to the client with the selected or designated outgoing telephone number, the outgoing telephone number is displayed on the display unit of the terminal of the target person who received the incoming call. Here, sections 100A and 100B are configured to make calls using different calling telephone numbers.

The client 100 performs different tasks in the sections 100A and 100B. For example, the section 100A corresponds to the health insurance fee collection section, and the section 100B corresponds to the health support section. The sections 100A and 100B are provided with PCs 150 and 160, respectively, and work relating to automatic messages is performed respectively.

FIG. 3 is a diagram showing a flow of executing an automatic message, that is, performing messaging between the automatic message system 10, the client 100, and the message subject. Note that the same automatic message is also sent to other clients.

In the client 100, information such as health insurance collection and health examination regarding the residents of the client 100 is stored in the data management system 190. The data management system 190 is not connected to a network accessible by an external unspecified person, and the computers 160 and 150 installed in the sections 100A and 100B are also not connected to the data management system 190.

The operator who belongs to the section 100A of the client 100 creates the automatic message information using the PC 160. The operator loads the portable memory DM in which the address of the automatic message target person such as the delinquent list is recorded in the PC 160 and reads the data. The data stored in the data management system 190 is recorded in the portable memory DM.

When the operator opens a screen (site) for inputting and operating the automatic message instruction contents, he/she designates an automatic message execution date and time, and inputs an automatic voice scenario (script) document and an SMS transmission document. Further, a calling telephone number for making a call is designated and selected. For example, the calling telephone number is set according to the work of the section, the language of the automatic voice, and the like. It is also possible to set the calling telephone number of the gateway 340 of the subordinate client 300.

Data of automatic message information including these contents is created, for example, as a CSV file and uploaded to the automatic message system 10. Such automatic message information created on the client side can also be created in section 100B.

When the automatic message system 10 receives an instruction to send an automatic message from the client 100, the automatic message system 10 transmits data relating to a call to the client 100 at a designated date and time. The gateway 140 makes a telephone call to a target person (a delinquent person, etc.) of an automatic message through a public telephone network (PSTN) or an IP network. At this time, the gateway 140 originates by the telephone number corresponding to the section that executes the automatic message.

When the target person's terminal A1 enters the incoming call (incoming) state and the target person takes a call, an automatic voice call is made based on the synthetic voice data sent from the automatic message system 10. When the automatic voice call by the terminal A1 ends, a call is made and a call is made to the next terminal A2. Note that the terminals A1 and A2 of the target person may be devices having a telephone function, and may be fixed telephones or mobile telephones.

When an automatic voice call is made to the target person from the gateway 140 as described above, a call is made from the gateway 140 installed in the client 100. Therefore, the area code “01” is displayed on the displays of the target terminals A1 and A2. The starting telephone number is displayed.

When the client 100 is an administrative system such as a local government, the recipients of the automatic message are various, such as taxpayers' non-payers of tax and public dues, and those who plan to have a health examination, but all are limited to those who receive the administrative service. .. Therefore, when the display of the telephone number of the client 100 is viewed on the terminal of the client, the automatic message target person recognizes that the telephone is from the same local government or a neighboring local government with the same area code. As a result, when the target terminal A1 enters the incoming call state, in most cases, the call progresses (takes the call). As a result, the automatic voice call is started, and many subjects receive the message from the client 100.

Further, the automatic message system 10 can perform SMS transmission via the public telephone network/IP network according to the SMS transmission instruction from the client 100. In each of the sections 100A and 100B, a text message corresponding to the content of the automatic voice document of each section is created and uploaded to the automatic message system 10 together with the document of the automatic voice scenario. When the message execution date/time arrives, the automatic message system 10 transmits the SMS transmission data to the subject terminal if necessary.

On the other hand, the subject who has received the message by the SMS transmission can call back and confirm the content of the message as necessary. In this case, the IVR 80 and IVR 90 capable of making an automatic voice response to the call back correspond to the call. This is realized by the client 100 setting the SMS transmission source ID to the incoming telephone number of the IVRs 80 and 90.

The IVR 80 and the IVR 90 are connected to the automatic message system 10 through a communication network, and are configured here as an IVR corresponding to a first language (Japanese) and an IVR corresponding to a second language (English), respectively. In addition, by providing a function of transferring to a terminal installed on the desk of the person in charge by a service of an external communication carrier, it is possible to directly connect to the person in charge of the section that executed the automatic message.

FIG. 4 is a flowchart of automatic message processing executed in the auto call SMS server 20. An example of automatic message processing will be described with reference to FIG.

As described above, before executing the automatic message processing, for example, the operator of the client 100 displays the automatic message reservation setting screen in the operator's designated language, and inputs the automatic voice scenario document, the SMS transmission document, and executes the message transmission. Specify the date and time, select the caller's telephone number, etc. When the input operation is completed, the list data of the message transmission target person, the document data of the scenario, the document data of the SMS transmission, the automatic message designation date and time, and the data regarding the automatic message information regarding the sender's telephone number are uploaded.

As for the calling telephone number of auto call or SMS, the calling telephone number may not be selected by the client but may be automatically set by the automatic message system 10. For example, in the automatic message system 10, a calling telephone number determined for each client or each section of the client is stored in a memory in advance, and when an automatic message execution instruction is received, the message instruction client (section) is specified. , Set the outgoing phone number.

When the automatic message information is received from the client, the automatic message processing by the call control server according to the designated language is set, and the standby state is set (S101 to S104). That is, of the first call control server 30A for Japanese and the second call control server 30B for foreign language, an automatic message is set by the call control server in the language corresponding to the reservation setting screen on which the input operation is performed. ..

When the designated date and time of the automatic message arrives (S105), the call control server corresponding to the designated language transmits the data of the telephone number of the first target person in the destination list and the data relating to the call to the client 100 (S106). The gateway 140 makes a call (call) to the target terminal by the caller telephone number specified by the operator based on the target person's telephone number data.

When the terminal of the subject receives an incoming call and a call is established (S107), a voice synthesis process for converting automatic voice document data into voice data is performed (S108). The speech synthesis processing here is performed by a corpus-based speech synthesis (CTTS) method. When the call ends, the automatic message server 20 collects and records the data of the automatic message execution result such as the call time, the call time, and the disconnection reason (call disconnection, no response, etc.) at that time (S110).

On the other hand, when the target person does not enter into the call state due to the fact that he/she recognizes it as a suspicious call, does not notice the incoming call due to manner mode setting, or does not carry the terminal A3 with him/her, SMS transmission is executed. (S114). The SMS transmission server 70 creates transmission data in which the transmission telephone number selected by the client is added as a transmission source ID, converts it to data in the SMS protocol format, and transmits it to the target person.

FIG. 5 is a diagram showing an incoming call history screen of the terminal A3 of the target person and a list screen of SMS message reception. The incoming telephone number of the gateway 140 is displayed in the uppermost column A1 of the screen D because of the incoming call by the previous auto call. However, the telephone number of the area code "042" is displayed here. On the other hand, when the subject sets the SMS message reception screen, the SMS outgoing telephone number is displayed in the uppermost column B1 of the screen D, and the telephone number having the same area code "042" as the previous incoming call history is displayed.

The target person recognizes that the call originator of the phone call and the SMS call originator are the same and that the phone call and the SMS are related because the incoming call history and the outgoing phone number of the SMS reception screen are the same. Know the contents by reading the message. It does not happen that the subject does not call back or leave the SMS message unread, presuming that it is a special fraud. Here, a document message having almost the same content as the automatic voice content of the auto call is transmitted.

When the call ends for one target person, the call is made to the next target person. Steps S106 to S109 are repeated until the call to all the target persons in the destination list is completed (S111). After completing the automatic message to all the target persons, the operator downloads the automatic message execution result (transmission result) information from the client 100 in response to the request from the client (S112, S113).

In the automatic message processing shown in FIG. 4, the SMS transmission is performed only to the caller who is not in the call state, but the SMS transmission may be performed to all the target persons. For example, the SMS message may be sent by SMS including the content indicating that the auto call will be performed later, and the auto call may be performed after a predetermined time has elapsed. In this case, since the calling telephone number of the auto call is the same as the calling telephone number of the SMS message received earlier, the certainty of the target person entering the talking state increases.

Next, automatic voice handling when a call back call is received from the subject will be described. As described above, in this embodiment, after performing the SMS transmission, the IVRs 80 and 90 outside the system can automatically answer the call back by the subject. In the task of automatic message execution, the client can select the option to execute only SMS transmission.

FIG. 6 is a flowchart of the SMS transmission process.

The auto call SMS server 20 receives the automatic message information including the message delivery date/time, the SMS document, and the sender ID (telephone number) from the client (S201). As a result, the automatic message processing by the call control server according to the designated language is set, and the standby state is set (S202 to S204). Then, when the designated date and time of the automatic message comes (S205), the SMS message is transmitted (S206). At this time, the SMS sending server 70 sends the SMS message created on the automatic message input screen in the first language (Japanese) when receiving the incoming telephone number of the IVR 80 and the automatic message input screen in the second language (English). When transmitting the SMS message created in step 1, the incoming telephone number of the IVR 90 is added to the transmission data as the transmission source ID.

FIG. 7 is a diagram showing a screen displaying the SMS message contents of the target person. The outgoing telephone number displayed at the beginning of the message corresponds to the incoming telephone number (of the gateway) of the IVR 80 here. In addition, in order to deal with the carrier (telecommunications carrier) who cannot display the calling telephone number at the beginning of the message, the call back telephone number is described in the message document. This telephone number is the same as the calling telephone number, but it may be a different number. The contents of the SMS message here include, for example, a message such as calling back to the displayed telephone number.

When the target person taps the calling phone number at the beginning or the return phone number in the document, the call is automatically sent. When the IVR 80, 90 receives a call from the called party, it starts an automatic voice message. Regarding the contents of the automatic voice message, a fixed scenario such as health check recommendation may be prepared and transmitted to the IVRs 80 and 90, or preset. Alternatively, by connecting the IVRs 80 and 90 and the automatic system message 10 by a closed network such as VPN, a scenario including personal information such as a notice can be transmitted from each client to the IVRs 80 and 90. The IVRs 80 and 90 can be installed as dedicated IVRs, or IVRs of other systems can be used together. It is also possible to place the IVRs 80, 90 in the system.

By installing the IVR that automatically answers the call back outside the system and setting the outgoing phone number of the SMS message to the incoming call number of the IVR for automatic reply, the person in charge of the client is relieved from the work corresponding to the call back, It is possible to prevent business stagnation caused by responding to call back calls. In particular, even if a large number of callees make intensive call-back calls immediately after sending SMS, by installing multiple IVRs or by having multiple incoming telephone numbers in IVRs, etc., waiting calls and abandoned calls are prevented. It becomes possible and there is no need to impose outgoing restrictions.

The IVRs 80 and 90 are installed according to the number of languages used here, but multiple IVRs for automatic response are installed according to differences in client sections (differences in business content), automatic voice guidance, etc. You may. Further, a plurality of IVRs for automatic answering may be installed according to the number of call back telephones estimated according to the number of target persons.

As described above, according to this embodiment, in the automatic message system 10 connecting to the clients 100 and 200 by the VPN, the automatic message information is received from the clients 100 and 200, and when the designated automatic message date and time comes, the transmission source of the transmission data is transmitted. The ID (calling telephone number) is made common with the calling telephone number of the voice communication device, and auto call and SMS transmission are performed. Further, when only SMS transmission is performed, SMS transmission is performed by using the incoming telephone numbers of the IVRs 80 and 90 outside the system capable of calling back as a sender ID.

As a result, an automatic message system in which auto call, SMS, and automatic voice response are made to cooperate with each other will be built, and it will be possible to efficiently execute notifications and recommendations to the target person, and increase the collection and consultation rates. Improvement etc. can be achieved. It should be noted that the system may adopt one of the SMS transmission specifications.

Regarding the automatic voice, not only the synthetic voice system but also the recording system can be used together, and the client can select the synthetic voice and the recorded voice. In this case, the standard language and the dialect (such as Tsugaru dialect) may be switched. Further, the automatic voice obtained by the synthetic voice may be converted into a recording file and registered.

In this case, an automatic voice in a second language (such as English) can be created by using the synthetic voice method inside or outside the system, converted into a recording file, registered, and sent to the IVR for automatic response. You can do this. This can be done within the automated messaging system or outside the system.

As a result, even under the environment of one IVR (incoming telephone number), it is possible to make an automatic response by introducing a language switching by a tone signal, an automatic response using both languages together, and the like. That is, it is not necessary to prepare an IVR for automatic response for each language. It should be noted that the recorded file may be created with a real voice.

In the present embodiment, the caller telephone number of the gateway is switched for each section, but a plurality of caller telephone numbers may be properly used in the same section. Also, the caller telephone number may be selected and set across a plurality of sections. Alternatively, the calling telephone number may be properly used according to the language.

As for clients, not only local governments at the municipal level, but also local governments at the prefectural level, public bodies related to the country, public corporations such as universities, high schools, etc., religious corporations, special corporations, as well as auto call and/or Alternatively, it is also effective for clients such as private companies that perform message service business such as SMS delivery. In this case, the client and the automatic message system may be connected by a communication network that is not a closed network, depending on the protection level of information to be handled.

The automatic message system 10 of this embodiment is a system having both an auto call and an SMS transmission function, but the auto call system and the SMS transmission system may be separately set. In this case, the SMS transmission system may create transmission data using the calling telephone number of a voice communication device such as a gateway used in the auto call system as the sender ID. That is, in a transmission system that transmits message data using a telephone line, the calling telephone number of a voice communication device used for making a telephone call in an auto call system that uses IVR to make a voice call is used as a source telephone number. It is possible to provide a method, a program and a system for transmitting transmission data displayed on a subject terminal as a message to the subject terminal. This makes it possible to provide a transmission system that cooperates with the auto call system.

Similarly, even when the SMS transmission system and the IVR are configured as separate systems, in the transmission system that transmits message data using a telephone line, the incoming telephone number of the IVR capable of automatically answering a call back for the message data It is possible to provide a method, a program, and a system for transmitting the transmission data displayed on the target terminal as a transmission source telephone number to the target terminal as a message. This makes it possible to provide a transmission system that cooperates with the auto call system. This makes it possible to provide a transmission system that cooperates with the automatic voice call system.

In the present embodiment, SMS is applied as a text message transmitting means using a telephone line, but it is also possible to apply a message service such as MMS (Multimedia Massage Service) that captures image information other than text. Any message system can be applied as long as the message system can specify a number as a destination and use a telephone number as a sender ID.

10 Automatic Message System 20 Auto Call SMS Server (IVR)
30 Call control server 30A First call control server 30B Second call control server 70 SMS transmission server 80, 90 IVR
100 client 140 gateway (voice communication device)

Claims (8)

In an automatic message system that connects to multiple clients via a network,
Receive message data including text information corresponding to the contents of automatic voice from the message instruction client,
The data of the target telephone number and the call so that the voice communication device connected to the public telephone network or the IP network has a calling telephone number of the area code to which the message indicating client belongs and the call is made to the target terminal. Send data about the message to the client,
When in a call state with the target terminal, automatic voice data is transmitted to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
A method of transmitting, to a target terminal, transmission data based on message data, the transmission data having a transmission source telephone number of the voice communication device as a transmission source ID. 2. The method according to claim 1, wherein transmission data having a transmission source ID of a calling telephone number of the voice communication device is transmitted to a target terminal that has not reached a call state after receiving a call. .. A method of transmitting, after transmitting transmission data having a transmission source ID of a calling telephone number of the voice communication device, data of a target telephone number and data relating to a call to a message instruction client. The voice communication device has a plurality of calling telephone numbers,
4. The transmission data having the originator ID as the originator telephone number used for making a call among the plurality of originator telephone numbers is transmitted to the target terminal. Method. In an automatic message system that connects with multiple clients,
Receives message data including character information from the message instruction client,
The data of the target telephone number and the call so that the voice communication device connected to the public telephone network or the IP network has a calling telephone number of the area code to which the message indicating client belongs and the call is made to the target terminal. Send data about the message to the client,
When in a call state with the target terminal, automatic voice data is transmitted to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
A method of transmitting transmission data based on message data, the transmission data having an incoming call telephone number of an IVR for automatic response different from the IVR as a transmission source ID, to a target terminal. There are multiple IVRs depending on the message language or client section,
The method according to claim 5, wherein transmission data having a transmission source ID that is an incoming telephone number of an IVR that notifies a message according to the target terminal is transmitted to the target terminal. An automatic message system that connects to multiple clients via a network,
A call controller,
A message control unit that receives message data including character information corresponding to the content of automatic voice from a message instruction client,
A transmission unit that transmits the transmission data based on the message data to the target terminal,
The call control unit has the calling telephone number of the area code to which the message instruction client belongs, and the target telephone is called so that the voice communication device connected to the public telephone network or the IP network makes a call to the target terminal. Send number data and call origination data to the message prompt client,
When the call control unit is in a call state with the target terminal, it transmits automatic voice data to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
The automatic message system, wherein the transmission unit transmits transmission data having a transmission source ID of a calling telephone number of the voice communication device to a subject terminal. An automatic message system that connects with multiple clients,
A call controller,
A message control unit for receiving data of the target person's telephone number and message data including character information from the message instruction client,
A transmission unit that transmits the transmission data based on the message data to the passer-by terminal,
The call control unit has the calling telephone number of the area code to which the message instruction client belongs, and the target telephone is called so that the voice communication device connected to the public telephone network or the IP network makes a call to the target terminal. Send number data and call origination data to the message prompt client,
When the call control unit is in a call state with the target terminal, it transmits automatic voice data to the message instruction client so that an automatic voice call by IVR (Interactive Voice Response) is performed through the voice communication device,
The system, wherein the transmitting unit transmits, to the target terminal, transmission data having an incoming call telephone number of an IVR for automatic response different from the IVR as a transmission source ID.

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