JP2019125090A - Questionnaire processing device, questionnaire processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To classify and use answer information according to a type of user. SOLUTION: An answer information storage unit for storing two or more response information of a questionnaire, and response information to the questionnaire information obtained by one or more users of the first type by the first route are received, and the second type. The answer information receiving unit that receives the answer information to the questionnaire information obtained by one or more users by the second route, and the answer information of the first type user and the answer information of the second type user can be distinguished. The questionnaire processing device including the storage unit stored in the response information storage unit received by the response information receiving unit 123 can classify and use the response information according to the type of user. [Selection diagram] Fig. 3

Description

  The present invention relates to a questionnaire processing apparatus or the like that receives and stores response information to a questionnaire.

  Conventionally, there has been a questionnaire analysis system that tabulates questionnaire response data, analyzes which question items are focused by the respondent, and how the tendency of the tabulation result may be displaced (patent Reference 1).

  Then, for example, in a situation where an organization such as a part-time job or a temporary employee does not manage and an employee managed by an organization such as a full-time organization exist in an organization such as a company, each of the various employees However, in order to achieve the commitment that the employee and the organization grow by trying to demonstrate their power voluntarily to achieve the goals of the organization, the questionnaire is efficiently implemented to analyze the results of the questionnaire. It is desired to do.

JP, 2015-064666, A

  However, in the prior art, the answer information can not be classified and used according to the type of user who transmits the answer information of the questionnaire through different routes.

  That is, in the prior art, for example, a questionnaire is conducted to users of both types managed by the server (for example, full-time employees) and users not managed by the server (for example, part-time job). The answer information was received, and the answer information could not be classified and used according to the type of user.

  The questionnaire processing apparatus according to the first aspect of the present invention includes an answer information storage unit in which two or more answer information items of the questionnaire are stored, and answer information for the question information acquired by the first kind of one or more users through the first route. A response information receiving unit that receives and receives response information on questionnaire information obtained by the second route of one or more users of the second type, response information of the first type user, and response of the second type user The questionnaire processing apparatus is provided with a storage unit that can distinguish the information and store the response information received by the response information receiving unit in the response information storage unit.

  According to this configuration, it is possible to classify and use the response information transmitted from the user for each type of user who obtained the questionnaire information through different routes.

  Further, the questionnaire processing device according to the second aspect of the present invention is the questionnaire processing device according to the first aspect, wherein a statistical processing unit statistically processing two or more pieces of reply information accumulated by the accumulation unit for each type of user; And an output unit that outputs the result of the statistical processing.

  With this configuration, statistical processing of response information becomes possible for each type of user.

  In the questionnaire processing device according to the third aspect of the present invention, in the first or second aspect, the information regarding the first type user is stored, and one or more user information having a user identifier for identifying the user is stored. The response information receiving unit receives, from the first terminal apparatus of the first type user, the response information associated with the user identifier; It is a questionnaire processing device that stores response information from a user in association with a user identifier.

  According to this configuration, the answer information can be classified and used for each type of user.

  In the questionnaire processing device according to the fourth aspect of the present invention, in contrast to the third aspect, the user information storage unit is a questionnaire processing device in which user information of one or more users of the second type is not stored.

  According to this configuration, it is possible to classify and use the managed user's answer information and the unmanaged user's answer information for each type of user.

  In the questionnaire processing device according to the fifth aspect of the present invention, in the third or fourth aspect, a questionnaire information storage unit in which questionnaire information is stored, and one or more pieces of user information stored in a user information storage unit. An access destination information transmission unit for transmitting access destination information for accessing a screen for answering a questionnaire to at least one user identified by at least one user identifier possessed by the first terminal of the first type of user The device further comprises a questionnaire instruction receiving unit configured to receive a questionnaire instruction configured by an instruction for access destination information accepted by the apparatus, and a questionnaire information transmitting unit transmitting the questionnaire information to the first terminal device in response to the reception of the questionnaire instruction. The response information receiving unit is a questionnaire processing device that receives response information corresponding to questionnaire information from the first terminal device.

  According to this configuration, the answer information can be classified and used for each type of user.

  Further, in the questionnaire processing device according to the sixth aspect of the present invention, a questionnaire information storage unit for storing questionnaire information and a code printed on a printed matter according to any one of the first to fourth aspects of the invention, The code information receiving unit for receiving code information related to the code received by the second terminal device of the user of the type, and a questionnaire information transmitting unit for transmitting the questionnaire information to the second terminal device in response to the reception of the code information The response information receiving unit is a questionnaire processing device that receives response information corresponding to the questionnaire information from the second terminal device.

  According to this configuration, the answer information can be classified and used for each type of user.

  In the questionnaire processing device according to the seventh aspect of the present invention, a questionnaire information storage unit in which questionnaire information is stored and a third terminal used by a second type user according to any one of the first to fourth aspects of the invention The device further comprises a questionnaire instruction reception unit that receives a questionnaire instruction that is an instruction to transmit questionnaire information from the device, and a questionnaire information transmission unit that transmits the questionnaire information to the third terminal device in response to the reception of the questionnaire instruction. The receiving unit is a questionnaire processing device that receives, from the third terminal device, response information corresponding to the questionnaire information.

  According to this configuration, the answer information can be classified and used for each type of user.

  According to the questionnaire processing apparatus according to the present invention, answer information can be classified and used for each type of user.

The figure which shows the conceptual diagram of the questionnaire processing system A in Embodiment 1. Block diagram of the same questionnaire processing system A Block diagram of the same questionnaire processing apparatus 1 The flowchart explaining the operation example of the same questionnaire processing device 1 The flowchart explaining the operation example of the same questionnaire processing device 1 A flowchart describing the same score calculation process Figure showing the same questionnaire information management table Diagram showing the same user information management table Diagram showing the same response information management table Diagram showing the same individual score table Diagram showing an example of the same transmission information Diagram showing the same screen example A diagram showing an example of the same sheet Diagram showing the same screen example Diagram showing the same screen example Overview of the computer system Block diagram of the same computer system

  Hereinafter, embodiments of the questionnaire processing apparatus and the like will be described with reference to the drawings. In addition, since the component which attached the same code in embodiment performs the same operation | movement, description for the second time may be abbreviate | omitted.

Embodiment 1
In the present embodiment, it is answer information to questionnaire information obtained from at least two different routes of the first route and the second route, and the answer information sent from at least two types of users is received. A questionnaire processing system will be described that accumulates and uses answer information so that types can be distinguished.

  Furthermore, in the present embodiment, a questionnaire processing system will be described which statistically processes response information for each type of user.

  The questionnaire processing system described here may be referred to as an engagement system. Here, the engagement system is a system for achieving an engagement in which employees and employees try to exert their power voluntarily in order to achieve the goals of the organization, and the employees and the organization also grow. Further, an organization is, for example, a so-called company, an individual business, a local public entity, a neighborhood association, etc., which is widely understood. An organization is, for example, an organization that does some work. It is preferable that the type of tissue or the like does not matter.

  FIG. 1 is a conceptual view of a questionnaire processing system A in the present embodiment. The questionnaire processing system A includes a questionnaire processing device 1, one or more first terminal devices 2, one or more second terminal devices 3, and one or more third terminal devices 4.

  The questionnaire processing device 1 is, for example, a server device such as a cloud server or an ASP server, and the type of the questionnaire processing device 1 is not limited. The questionnaire processing device 1 may be referred to as an engagement device.

  The first terminal device 2 is a terminal device used by a first type user described later, and may be any type such as a so-called personal computer, a tablet terminal, a smartphone, and the like.

  The second terminal device 3 is a terminal device used by a second type user, which will be described later, and may be of any type, such as a so-called personal computer, a tablet terminal, or a smartphone. The second terminal device 3 is, for example, a device capable of reading a code printed on a printed matter. The second type of user is a different type of user for the organization than the first type of user. Also, the user may be an employee or a member.

  The third terminal device 4 is a terminal device used by a second type user, which will be described later, and may be any type such as a so-called personal computer, a tablet terminal, a smartphone and the like. The third terminal device 4 is, for example, a terminal of an intranet, and is a terminal shared by a plurality of second type users. The third terminal device 4 may be, for example, a terminal device used by a third type user. The third type user is a different type of user from the first and second type users.

  FIG. 2 is a block diagram of the questionnaire processing system A in the present embodiment. FIG. 3 is a block diagram of the questionnaire processing device 1 constituting the questionnaire processing system A. As shown in FIG.

  The questionnaire processing device 1 includes a storage unit 11, a reception unit 12, a processing unit 13, a transmission unit 14, and an output unit 15.

  The storage unit 11 includes a questionnaire information storage unit 111, a user information storage unit 112, an answer information storage unit 113, and an individual score table storage unit 114.

  The receiving unit 12 includes a code information receiving unit 121, a questionnaire instruction receiving unit 122, and an answer information receiving unit 123.

  The processing unit 13 includes an accumulation unit 131 and a statistical processing unit 132.

  The transmission unit 14 includes an access destination information transmission unit 141 and a questionnaire information transmission unit 142.

  The first terminal device 2 includes a first storage unit 21, a first reception unit 22, a first processing unit 23, a first transmission unit 24, a first reception unit 25, and a first output unit 26.

  The second terminal device 3 includes a second storage unit 31, a second reception unit 32, a second processing unit 33, a second transmission unit 34, a second reception unit 35, and a second output unit 36.

  The third terminal device 4 includes a third storage unit 41, a third reception unit 42, a third processing unit 43, a third transmission unit 44, a third reception unit 45, and a third output unit 46.

  The storage unit 11 of the questionnaire processing apparatus 1 stores various types of information. The various types of information are, for example, questionnaire information described later, user information described later, response information described later, and an individual score table described later.

  The questionnaire information storage unit 111 stores one or more pieces of questionnaire information. The questionnaire information is information on a questionnaire to be implemented to the user. The questionnaire information usually includes information indicating the contents of the questionnaire. The questionnaire information may be, for example, information on a questionnaire screen.

  The questionnaire information includes, for example, two or more item information on items of the questionnaire. The item information is, for example, information on an item of an organization. The item may be, for example, a question regarding an organization. Also, the item may correspond to, for example, a question regarding the organization. The two or more items include, for example, a comprehensive item related to an overall matter of the organization and an individual item which is an individual item of the organization. The general item is usually an item for a highly abstract question. Also, individual items are usually items for questions with lower abstraction (more specific questions). Further, two or more item information items of the item information storage unit 111 include, for example, item information of four general items and item information of 64 individual items. Also, the item corresponds to, for example, any of two or more targets. The subject may be called a factor. Also, the subject may be said to be matters relating to the organization. Moreover, item information has an item identifier which identifies an item, and question information, for example. The item identifier is, for example, an ID, an item name, or the like. The item identifier may be the question information itself. The question information is information indicating a question. The question is usually a questionnaire question. The items may be called objects or items.

  Moreover, although it is suitable that the questionnaire information with respect to the answer which a 1st type user performs, and the questionnaire information with respect to the answer which a 2nd type user performs are the same, you may differ.

  The user information storage unit 112 stores one or more pieces of user information. User information is information about a user. Users are members of an organization. The user corresponding to the user information stored in the user information storage unit 112 is, for example, a managed user and a first kind of user. The first type of user is, for example, a full-time employee, a semi-regular employee, or the like. The user information typically comprises a user identifier that identifies the user. The user identifier is, for example, a user ID, an e-mail address, a telephone number or the like. The user information includes, for example, one or more of an email address, an organization identifier identifying an organization to which the user belongs, a department identifier identifying a department to which the user belongs, and a job title identifier identifying gender, age, job title and the like. Have. In the present embodiment, the types of users are mainly two types of the first type and the second type, but may be three or more types including the third type and the like.

  Also, the user information storage unit 112 does not generally store user information of the second type one or more users. The second type of user is an unmanaged user. The second type of user is, for example, a part-time job, a temporary worker, or the like.

  The answer information storage unit 113 stores two or more pieces of answer information. The answer information is the user's answer to the questionnaire. The answer information is usually information on answers to two or more questions (items), but may be information on answers to one question (items). The answer information is stored so that the type of the user who is the answerer can be identified. The reply information is associated with, for example, a flag. The flag is information indicating the type of user. The answer information is stored, for example, in different storage areas according to the type of the user who is the respondent.

  The answer information may be associated with a user identifier, an organization identifier, or an organization identifier and a department identifier. A set of two or more answer information of the same organization may be referred to as organization answer information. That is, in the case of simply referring to the answer information, member answer information described later, organization answer information, or item answer information may be used.

  One organization response information is a set of information on responses of two or more members of one organization. One organization response information has two or more member response information corresponding to two or more members. The member reply information is information including the result of the member answering the question for the item. The member response information has two or more items of response information. The member response information usually has item response information of the number of items. The item response information has an item identifier and response information. In this case, the answer information is information on the answer to the question. The reply information has, for example, satisfaction information. Satisfaction information is information indicating an answer regarding the degree of satisfaction of members with respect to an item. The satisfaction level information is, for example, information specifying the degree of satisfaction with the item. Satisfaction information is classified into two or more classes. The satisfaction information may take, for example, any natural number of 1 to 5. However, the satisfaction level information may be, for example, an evaluation value having a rank or an order, such as A, B, or C, or any natural number from 1 to 100. Further, the answer information includes, for example, satisfaction degree information and expectation degree information. The degree of expectation information is information indicating a response regarding the degree of the member's expectation for the item. The degree of expectation information is, for example, information that specifies the degree of expectation for the item. The degree of expectation information is classified into two or more classes. The degree of expectation information may take, for example, any one of 1 to 5 natural numbers. However, the expectation information may be, for example, an evaluation value having a rank or an order, such as A, B, or C, or any natural number from 1 to 100. Here, the members are, for example, employees of a company, staff of a school, staff of a government office, etc., but may also include executives of a company.

  The comprehensive items are, for example, company satisfaction indicating the degree of satisfaction with the company, job satisfaction indicating the degree of satisfaction with the work, superior satisfaction with the boss indicating the degree of satisfaction with the supervisor, and the like The degree of satisfaction is the degree of satisfaction with work, etc. In addition, individual items include, for example, business superiority of the company, transmission and communication of strategic goals, overall sense of solidarity, and validity of evaluation and salary.

  Also, the organization response information usually corresponds to the organization identifier. The organization identifier is an organization name, an ID for identifying the organization, or the like. Further, it is preferable that the organization response information be associated with one or more attribute values of the organization. The attribute value is, for example, a business type identifier (for example, bank, apparel, manufacturer etc.) indicating the type of business of the organization, a scale identifier (for example, large enterprise, small business, personal business etc.) for classifying the size of the organization It is an area identifier etc. which show. The organization response information is, for example, a set of one or more response information associated with two or more type identifiers.

  The individual score table storage unit 114 stores an individual score table. Here, the individual score table is information for which an item score is determined when satisfaction information and expectation information are given. Here, the individual score table is, for example, a table having an axis of satisfaction information and an axis of expectation information, the individual score is described in each cell of the table, and the satisfaction information and the expectation information are determined. In the case, the item score is a table to be determined. It is preferable that the individual score table is a table in which a larger item score is acquired as the degree of satisfaction indicated by the degree of satisfaction information is larger, and a larger item score is acquired as the degree of expectation indicated by the degree of expectation information is smaller. .

  The item score may be determined by an arithmetic expression using satisfaction level information and expectation level information as parameters. Note that such an arithmetic expression is an increasing function that uses satisfaction level information as a parameter, and it is preferable that the computing formula is a decreasing function that uses expectation level information as a parameter.

  In addition, a plurality of sets of the satisfaction level information, the expectation level information, and the item score may be learned by machine learning, and the item score may be determined using the acquired learning information. In this case, the item score is acquired by machine learning by applying to the satisfaction level information, the expectation level information, and the learning information. As machine learning here, for example, SVR, deep learning, decision trees, etc. can be used. However, the algorithm of machine learning does not matter.

  The receiving unit 12 receives various information and instructions. The various types of information and instructions are, for example, code information described later, questionnaire instructions described later, and response information.

  The code information receiving unit 121 receives code information from the second terminal device 3. Code information is information about a code. The code is, for example, a code printed on a printed matter, and is a code received by the second terminal device 3 of the second type user. The code is, for example, a code of a symbol such as a QR code (registered trademark) or a bar code. However, the code may be, for example, a character string such as a numeric string or an alphanumeric string. The code information may be the code itself or information embedded in the code. The acceptance of the code in the second terminal device 3 is usually the reading of the code. However, acceptance of the code in the second terminal device 3 may be input by the user of the code or acceptance by another method. The code information may be the same as access destination information described later.

  The questionnaire instruction receiving unit 122 receives a questionnaire instruction. The questionnaire instruction is an instruction for outputting a questionnaire screen to the terminal device. The questionnaire instruction is configured, for example, by an instruction for the access destination information accepted by the first terminal device 2 of the first type user. In such a case, for example, the questionnaire instruction has a user identifier. However, the questionnaire instruction may not have a user identifier. The questionnaire instruction is, for example, an instruction to transmit questionnaire information from the third terminal device 4 used by the second type user. In addition, with the questionnaire instruction | indication comprised with the instruction | indication with respect to access destination information, the user of the said terminal device may instruct | indicate the access destination information (for example, URL, URI etc.) displayed on the terminal device (press or selection). ) Is an instruction configured by

  The reply information receiving unit 123 receives one or more pieces of reply information. The reply information receiving unit 123 receives, for example, the reply information of the first type of one or more users. The response information here may be item response information corresponding to each item, or member response information including a set of responses to one or more items of one member. The first type user's answer information is information on the first type user's answer to the questionnaire information obtained through the first route.

  The reply information receiving unit 123 receives, for example, reply information of one or more users of the second type. The first type user's answer information is information on the second type user's answer to the questionnaire information obtained by the second route. Here, the route is, for example, the procedure of the user until the questionnaire information is displayed on the terminal device. However, the route may be a route until the questionnaire processing device 1 receives the answer information. Also, the route may be different depending on the type of terminal device used by the user. Furthermore, the second route and the first route are usually different routes.

  It is preferable that the answer information receiving unit 123 receives the answer information associated with the user identifier from the first terminal device 2 of the first type user.

  The answer information receiving unit 123 receives the answer information corresponding to the questionnaire information from the first terminal device 2.

  The reply information receiving unit 123 receives, for example, reply information corresponding to the questionnaire information from the second terminal device 3.

  The reply information receiving unit 123 receives, for example, reply information corresponding to the questionnaire information from the third terminal device 4.

  The processing unit 13 performs various processes. The various types of processing are, for example, processing performed by the storage unit 131 and the statistical processing unit 132.

  The storage unit 131 stores the first type user's response information and the second type user's response information in the response information storage section 113 in a distinguishable manner. Accumulating the answer information in a distinguishable manner is, for example, adding a flag and accumulating the answer information of the first type user, and accumulating the answer information of the second type user without the flag. . Accumulating answer information in a distinguishable manner is, for example, accumulating answer information of a first type user without attaching a flag, attaching a flag, and accumulating answer information of a second type user . To store the answer information in a distinguishable manner is, for example, to add different flags to the answer information of the first type user and the answer information of the second type user, and to store the answer information. Accumulating the answer information in a distinguishable manner is, for example, storing the answer information from the first type user in association with the user identifier. Accumulating the answer information in a distinguishable manner is, for example, accumulating the first type user's answer information and the second type user's answer information in different storage areas. The different storage areas are, for example, different folders, different databases, different devices, etc.

  When the number of types of users is three or more, it is preferable that the storage unit 131 store the answer information from the three or more types of users in the answer information storage unit 113 in a distinguishable manner.

  In addition, the storage unit 131 may store the response information in the external response information storage unit 113. In such a case, the storage unit 11 may not have the answer information storage unit 113.

  The statistical processing unit 132 statistically processes two or more pieces of response information in the response information storage unit 113 for each type of user. The content of the statistical processing does not matter. The statistical processing is, for example, tallying of two or more pieces of answer information. There is no limitation on the processing content of the aggregation.

  The statistical processing unit 132 has, for example, an item score acquisition unit and an overall score acquisition unit (not shown).

  The item score acquisition means statistically processes the response information of the members of two or more items included in each of the two or more items of organization response information, and acquires item scores for each organization and each item.

  The item score acquisition means acquires item scores, for example, for each organization, for each type of user, and for each item.

  The item score acquiring unit statistically processes satisfaction information included in the answer information of two or more items for each organization and each user type, and item scores for each organization and each user type and each item get. The item score acquisition means calculates, for example, an average value of satisfaction information for each organization and each type of user and each item, and the average value is used as an item score in a buffer or storage unit not shown in a pair with the item identifier. You may accumulate in 11. Further, the item score acquisition means calculates, for example, a weighted average value of the satisfaction level information by performing different weighting according to the attribute value of the member for each organization and each type of user and each item. The average value may be stored as an item score in the buffer or storage unit 11 (not shown) as a pair with the item identifier. The attribute values of the members are, for example, the post, the number of years of service, and the gender. For example, the item score acquiring means may calculate the weighted average by weighting the weight of the satisfaction information of the employee having a long service year with the satisfaction information of the short employee.

  The item score acquisition means acquires item scores for each organization and for each type of user using satisfaction information and expectation information for at least some of the items. In addition, the item of the object which acquires item score using satisfaction degree information and expectation degree information is an individual item, for example.

  The item score acquiring means preferably acquires the item score such that, for example, the higher the satisfaction level information, the higher the score, and the lower the degree of expectation information, the higher the score.

  The item score acquisition means calculates, for example, an average value of satisfaction level information included in the response information and an average value of expectation level information included in the response information for each of two or more items for each of two or more organizations, Item scores are obtained for each item using the average value.

  The item score acquisition means may apply satisfaction level information and expectation level information to the individual score table, for example, and acquire an item score for each item. Also, the item score acquisition means may apply the statistical processing result of the satisfaction level information and the statistical processing result of the expectation level information to the individual score table, for example, and acquire the item score for each item. The item score acquisition means may, for example, apply the average value of the satisfaction information and the average value of the expectation information to the individual score table, and acquire the item score for each item. The item score acquisition means may, for example, apply the weighted average value of the satisfaction information and the weighted average value of the expectation information to the individual score table, and acquire the item score for each item. The weighted average value is a weighted average value based on the attribute value of the member.

  The item score acquisition means is, for example, an increase function using an average value of satisfaction level information as a parameter, and may calculate an item score for each item using a decrease function using an average value of expectation level information as a parameter good.

  The comprehensive score acquiring unit acquires a comprehensive score using two or more item scores for each of two or more pieces of organization response information. The overall score is an overall score for each tissue. The overall score acquiring means usually acquires a higher overall score as the score of each item of two or more items is better. The overall score may be referred to as an engagement score.

  It is preferable that the comprehensive score acquiring unit acquires, for example, the comprehensive score for each type of user of each organization.

  It is preferable that the comprehensive score acquiring means acquire a comprehensive score using a score adjustment function as follows. The score adjustment function is a function of adjusting a score using correlation information on the degree of correlation between satisfaction level information and expectation level information. Here, it is preferable that the score adjustment function has a higher overall score as the correlation between the satisfaction level information and the expectation level information is larger.

  The overall score acquiring unit acquires a provisional overall score, which is a provisional overall score, for each organization and type of user, using two or more item scores for each organization and type of user, for example. Acquire correlation information on the degree of correlation between the satisfaction level information and the expectation level information of two or more items, and use the correlation information to make the score larger as the degree of correlation is larger, from the provisional comprehensive score Get an overall score. The correlation information may be a correlation value between a set of satisfaction information of two or more items and a set of expectation information, or satisfaction information of each of two or more items and an expectation of each of two or more items. The value may be a value calculated by an arithmetic expression having an increase function whose number of items whose difference with the degree information is equal to or less than the threshold value is a parameter, satisfaction information of each item of 2 or more and expectation information of each item of 2 or more The difference may be equal to or less than the threshold value, and the value calculated by an arithmetic expression in which the number of items in the satisfaction information is smaller may be a decrease function. That is, there is no limitation on the algorithm for acquiring the correlation information.

  The overall score acquiring means increases the weight by using both the item score for the overall item and the item score for the individual item, and comparing the item score for the overall item with the item score for the individual item, It is preferable to obtain a score.

  The overall score acquisition means may calculate the overall score, for example, by “overall score = α × statistical score of item score for overall item + β × statistical score of item score for individual item”. Here, it is preferable that (α> β). That is, it is preferable that the comprehensive score acquiring unit acquires the comprehensive score by increasing the weight by comparing the item score for the comprehensive item with the item score for the individual item. Also, for example, “α = 0.7, β = 0.3”. The statistical score of the item score for the comprehensive item is, for example, an average value of item scores for the comprehensive item, or a weighted average. The statistical score of item scores for individual items is, for example, an average value of item scores for individual items, or a weighted average.

  In addition, the comprehensive score acquiring unit calculates a provisional comprehensive score, for example, by “temporary comprehensive score = α × statistical score of item score for comprehensive item + β × statistical score of item score for individual item”, and further, The score adjustment function of may be used to adjust the score to calculate the overall score. Furthermore, the total score acquisition unit may calculate a deviation value of the total score of each tissue using, for example, the total score of a plurality of tissues, and set the deviation value as a final total score.

  The transmission unit 14 transmits various types of information. The various types of information are, for example, access destination information described later, questionnaire information, statistical processing results, item scores, overall scores and the like.

  The access destination information transmission unit 141 transmits access destination information to one or more users. The access destination information transmission unit 141 may transmit transmission information including access destination information to one or more users. The one or more users are a first type of user corresponding to the user information stored in the user information storage unit 112. The one or more users are users identified by one or more user identifiers included in one or more user information stored in the user information storage unit 112. The transmission information may be any information including access destination information, and is, for example, mail information.

  The access destination information transmission unit 141 e-mails the access destination information stored in the storage unit 11 to the destination indicated by the e-mail address of one or more pieces of user information stored in the user information storage unit 112, for example. .

  The access destination information transmission unit 141 is stored in the storage unit 11 of one or more pieces of user information, for example, at the destination indicated by the mail address of one or more pieces of user information stored in the user information storage unit 112. Send access destination information by e-mail.

  The access destination information is information for accessing a screen for answering a questionnaire. The access destination information may not be information for directly accessing the questionnaire screen, but may be information for indirectly accessing the questionnaire screen. The information for indirectly accessing the questionnaire screen is, for example, information on a questionnaire explanation screen. Then, next to the explanation screen of the questionnaire, for example, the questionnaire screen is output subsequently. The access destination information is, for example, a URL, a URI or the like. The access destination information is preferably the URL or the like of the questionnaire screen, but may be the URL or the like of the screen for reaching the questionnaire screen.

  The questionnaire information transmission unit 142 transmits the questionnaire information to the first terminal device 2 in response to the reception of the questionnaire instruction from the first terminal device 2, for example.

  For example, the questionnaire information transmission unit 142 transmits the questionnaire information to the second terminal device 3 in response to the reception of the code information.

  The questionnaire information transmission unit 142 transmits the questionnaire information to the third terminal device 4, for example, in response to the reception of the questionnaire instruction.

  The transmission of the questionnaire information to the first terminal device may be the transmission of the questionnaire information to the first terminal device 2 by the reception of another instruction after the reception of the questionnaire instruction.

  The output unit 15 outputs various types of information. The various types of information are, for example, statistical processing results for each type of user. The various types of information are, for example, item scores and overall scores.

  In addition, output is usually transmission to an external device, but display on a display, projection using a projector, printing with a printer, sound output, storage in a recording medium, other processing devices or other devices It may be considered as a concept including delivery of processing results to a program or the like.

  Various types of information are stored in the first storage unit 21 constituting the first terminal device 2. The various types of information are, for example, user identifiers that identify the first type of user. The various types of information are, for example, information received by the first receiving unit 25.

  The first receiving unit 22 receives various instructions, information, and the like. The various instructions, information, and the like are, for example, questionnaire instructions, response information, output instructions such as scores, and the like. The questionnaire instruction may be an instruction of the user for the access destination information, or may be an instruction configured by the first processing unit 23 according to the instruction of the user for the access destination information. The output instruction such as the score is an instruction to output the score or the like that is the result of the statistical processing performed by the statistical processing unit 132. The first accepting unit 22 accepts, for example, an instruction of the user with respect to the displayed access destination information.

  Here, acceptance means acceptance of information input from an input device such as a keyboard, a mouse, or a touch panel, reception of information transmitted through a wired or wireless communication line, recording of an optical disc, magnetic disc, semiconductor memory, etc. It is a concept that includes reception of information read from a medium. The various instructions, information, and the like are, for example, output instructions such as a score, organization response information, questionnaire response information, and the like.

  The means for inputting various instructions and information may be anything such as a touch panel, a keyboard, a mouse, or a menu screen. The terminal reception unit 22 can be realized by a device driver of an input unit such as a touch panel or a keyboard, control software of a menu screen, or the like.

  The first processing unit 23 performs various processes. The various processes are, for example, processes for configuring the information received by the first receiving unit 25 into data to be displayed. The various types of processing are, for example, processing configured as an instruction or the like for transmitting an instruction or the like received by the first receiving unit 22. The various types of processing are, for example, processing for forming a questionnaire instruction when the first accepting unit 22 accepts an instruction for access destination information.

  The first transmission unit 24 transmits various instructions, information, and the like to the questionnaire processing device 1. The various instructions, information, and the like are, for example, an instruction configured by the first processing unit 23, an instruction, information, and the like received by the first receiving unit 22.

  The first receiving unit 25 receives various types of information from the questionnaire processing device 1. The various types of information are, for example, access destination information, transmission information, questionnaire information, statistical processing results, item scores, and overall scores.

  The first output unit 26 acquires various types of information. The various types of information are, for example, information received by the first receiving unit 22, information received by the first receiving unit 25, and information configured by the first processing unit 23. The various types of information are, for example, access destination information, transmission information, questionnaire information, statistical processing results, item scores, and overall scores. The transmission information is, for example, a mail including access destination information.

  Various types of information are stored in the second storage unit 31 configuring the second terminal device 3. The various types of information are, for example, code information. The various types of information are, for example, information received by the second receiving unit 35.

  The second accepting unit 32 accepts various instructions, information, and the like. The various instructions, information, etc. are, for example, code information, reply information, etc. Here, acceptance means reading of a code such as a bar code or QR code (registered trademark), acceptance of information input from an input device such as a keyboard, a mouse, and a touch panel, and transmission via a wired or wireless communication line. This concept is a concept including one or more operations of receiving information, accepting information read from a recording medium such as an optical disk, a magnetic disk, a semiconductor memory, and the like.

  The means for inputting various instructions and information may be anything such as a camera, a touch panel, a keyboard, a mouse, or a menu screen. The terminal reception unit 22 can be realized by a device driver of an input unit such as a touch panel or a keyboard, control software of a menu screen, or the like.

  The second processing unit 33 is, for example, processing for configuring the information received by the second receiving unit 35 into data to be displayed. The various types of processing are, for example, processing configured as an instruction or the like for transmitting an instruction or the like accepted by the second accepting unit 32.

  The second transmission unit 34 transmits various instructions, information, and the like to the questionnaire processing apparatus 1. The various instructions, information, and the like are, for example, an instruction configured by the second processing unit 33, an instruction, information, and the like accepted by the second accepting unit 32.

  The second reception unit 35 receives various types of information from the questionnaire processing device 1. The various types of information are, for example, questionnaire information.

  The second output unit 36 acquires various types of information. The various types of information are, for example, information received by the second receiving unit 32, information received by the second receiving unit 35, and information configured by the second processing unit 33. The various types of information are, for example, questionnaire information.

  The third storage unit 41 configuring the third terminal device 4 stores various types of information. The various types of information are, for example, device identifiers for identifying the third terminal device 4. The various types of information are, for example, information received by the third receiving unit 45.

  The third accepting unit 42 accepts various instructions, information, and the like. The various instructions and information are, for example, questionnaire instructions, response information and the like. Here, acceptance means acceptance of information input from an input device such as a keyboard, a mouse, or a touch panel, reception of information transmitted through a wired or wireless communication line, recording of an optical disc, magnetic disc, semiconductor memory, etc. It is a concept that includes reception of information read from a medium.

  The means for inputting various instructions and information may be anything such as a touch panel, a keyboard, a mouse, or a menu screen. The terminal reception unit 22 can be realized by a device driver of an input unit such as a touch panel or a keyboard, control software of a menu screen, or the like.

  The third processing unit 43 is, for example, processing for configuring the information received by the third receiving unit 45 into data to be displayed. The various types of processing are, for example, processing configured as an instruction or the like for transmitting an instruction or the like accepted by the third accepting unit 42.

  The third transmission unit 44 transmits various instructions, information, and the like to the questionnaire processing device 1. The various instructions, information, and the like are, for example, instructions configured by the third processing unit 43, instructions and information received by the third accepting unit 42, and the like.

  The third reception unit 45 receives various types of information from the questionnaire processing device 1. The various types of information are, for example, questionnaire information.

  The third output unit 46 acquires various types of information. The various types of information are, for example, information received by the third receiving unit 42, information received by the third receiving unit 45, and information configured by the third processing unit 43. The various types of information are, for example, questionnaire information.

  The storage unit 11, the questionnaire information storage unit 111, the user information storage unit 112, the answer information storage unit 113, the individual score table storage unit 114, the first storage unit 21, the second storage unit 31, and the third storage unit 41 are non-volatile Although a recording medium of the above nature is preferable, a volatile recording medium can also be realized.

  There is no limitation on the process of storing information in the storage unit 11 or the like. For example, the information may be stored in the storage unit 11 or the like through the recording medium, or the information transmitted through the communication line may be stored in the storage unit 11 or the like. Alternatively, the information input via the input device may be stored in the storage unit 11 or the like.

  The receiving unit 12, the code information receiving unit 121, the questionnaire instruction receiving unit 122, the reply information receiving unit 123, the first receiving unit 25, the second receiving unit 35, and the third receiving unit 45 are generally wireless or wired communication means However, it may be realized by means for receiving a broadcast.

  The processing unit 13, the storage unit 131, the statistical processing unit 132, the first processing unit 23, the second processing unit 33, and the third processing unit 43 can be generally realized by an MPU, a memory, or the like. The processing procedure of the processing unit 13 is usually realized by software, and the software is stored in a storage medium such as a ROM. However, it may be realized by hardware (a dedicated circuit).

  The transmitting unit 14, the access destination information transmitting unit 141, the questionnaire information transmitting unit 142, the output unit 15, the first transmitting unit 24, the second transmitting unit 34, and the third transmitting unit 44 are generally wireless or wired communication means. Although realized, it may be realized by a broadcasting means.

  The first output unit 26, the second output unit 36, and the third output unit 46 may or may not include output devices such as a display and a speaker. The first output unit 26 and the like can be realized by driver software of an output device or driver software of an output device and an output device or the like.

  Next, the operation of the questionnaire processing system A will be described. First, an operation example of the questionnaire processing apparatus 1 will be described using the flowcharts of FIGS. 4 and 5.

  (Step S401) The processing unit 13 determines whether it is time to start the questionnaire for the first type user. If it is the timing of the questionnaire start, it will go to step S402, and if it is not the timing of the questionnaire start, it will go to step S407. In addition, the timing of the questionnaire start is, for example, the timing when the user receives an instruction to start the questionnaire, the time set in advance, or the like.

  (Step S402) The processing unit 13 substitutes 1 into the counter i.

  (Step S403) The processing unit 13 determines whether an i-th first type user exists. If the i-th first type user exists, the process goes to step S404, and if the i-th first type user does not exist, the process returns to step S401. The processing unit 13 determines whether the i-th first type user exists, for example, based on whether the i-th user information exists in the user information storage unit 112 or not.

  (Step S404) The processing unit 13 acquires access destination information from the storage unit 11, and acquires transmission information having the access destination information. The transmission information is, for example, an e-mail having access destination information. The processing unit 13 may acquire access destination information included in the i-th user information of the user information storage unit 112, and may configure transmission information including the access destination information. The processing unit 13 may also acquire transmission information from the storage unit 11. That is, the access destination information may be the same or different depending on the user.

  (Step S405) The access destination information transmission unit 141 transmits the transmission information acquired in step S404 to the transmission destination corresponding to the ith user information. The transmission destination corresponding to the i-th user information is, for example, a transmission destination identified by an e-mail address of the i-th user information or a telephone number of the i-th user information.

  (Step S406) The processing unit 13 increments the counter i by one. It returns to step S403.

  (Step S407) The questionnaire instruction receiving unit 122 determines whether a questionnaire instruction has been received. When the questionnaire instruction is received, the process goes to step S408, and when the questionnaire instruction is not received, the process goes to step S414.

  (Step S408) The processing unit 13 determines whether or not the user identifier included in the questionnaire instruction received in step S407 is managed by the user information storage unit 112. If the user identifier included in the questionnaire instruction is managed by the user information storage unit 112, the process goes to step S409. If the user identifier is not managed, the process goes to step S415. Needless to say, when the questionnaire instruction received in step S407 does not have a user identifier, the user identifier is not managed by the user information storage unit 112.

  (Step S409) The processing unit 13 substitutes “first type user” into the flag (variable). The “first type user” may be anything as long as it is information indicating that it is a first type user.

  (Step S410) The processing unit 13 acquires questionnaire information from the questionnaire information storage unit 111. The questionnaire information may be questionnaire information corresponding to the flag “first type user” or may be common questionnaire information not depending on the type of user.

  (Step S411) The questionnaire information transmission unit 142 transmits the questionnaire information acquired in step S410 to the first terminal device 2 that has transmitted the questionnaire instruction.

  (Step S412) The response information receiving unit 123 determines whether response information has been received. If the answer information is received, the process goes to step S413. If the answer information is not received, the process returns to step S412. Needless to say, it may be timed out if the response information can not be received within a predetermined time.

  (Step S413) The storage unit 131 stores the response information received in step S412 in the response information storage unit 113 in association with the flag “first type user”. It returns to step S401.

  (Step S414) The code information receiving unit 121 determines whether code information has been received. If the code information is received, the process goes to step S415. If the code information is not received, the process goes to step S420. The reception of the code information may be considered as access to the web page specified by the URL corresponding to the code information.

  (Step S415) The processing unit 13 substitutes “second type user” into the flag (variable). The “second type user” may be anything as long as it is information indicating that it is a second type user.

  (Step S416) The processing unit 13 acquires questionnaire information from the questionnaire information storage unit 111. The questionnaire information may be questionnaire information corresponding to the flag "second type user" or common questionnaire information not depending on the type of user.

  (Step S417) The questionnaire information transmission unit 142 transmits the questionnaire information acquired in step S416 to the second terminal device 3.

  (Step S418) The response information receiving unit 123 determines whether response information has been received. If the answer information is received, the process goes to step S419. If the answer information is not received, the process returns to step S418.

  (Step S419) The storage unit 131 stores the response information received in step S418 in the response information storage unit 113 in association with the flag “second type user”. It returns to step S401.

  (Step S420) The statistical processing unit 132 determines whether an instruction to start statistical processing has been received. If the start instruction of the statistical process is received, the process goes to step S421. If the start instruction of the statistical process is not received, the process goes to step S430. Here, it is assumed that the start instruction of the statistical processing has an organization identifier and a user type identifier.

  (Step S421) The statistical processing unit 132 acquires, from the response information storage unit 113, two or more pieces of response information corresponding to the organization identifier included in the statistical processing start instruction and the type identifier of the user. The answer information and the like are, for example, the answer information of each individual item and the answer information of each comprehensive item.

  (Step S422) The statistical processing unit 132 calculates various scores using the two or more pieces of answer information acquired in step S421. The calculation of the score is equivalent to the acquisition of the score. Also, the score calculation process will be described using the flowchart of FIG.

  (Step S423) The receiving unit 12 determines whether a score output instruction has been received. If the score output instruction is received, the process goes to step S424. If the score output instruction is not received, the process returns to step S401. Here, the score etc. output instruction has an organization identifier and a user type identifier.

  (Step S424) The processing unit 13 acquires the organization identifier and the type identifier of the user included in the score etc. output instruction accepted in step S423.

  (Step S425) The processing unit 13 stores, as the storage unit 11 or the illustration of two or more item scores that are paired with the combination of the organization identifier and the user type identifier acquired in step S424, and item identifiers that are paired with item scores. Do not get from the buffer. That is, the processing unit 13 acquires the combinations of item identifiers and item scores for the number of items.

  (Step S426) The processing unit 13 acquires, from the storage unit 11 or a buffer (not shown), an overall score to be paired with the combination of the organization identifier and the user type identifier acquired in step S424.

  (Step S427) The processing unit 13 configures information to be output from the information acquired in step S425 and step S426.

  (Step S428) The output unit 15 outputs the information configured in step S427. It returns to step S401. In addition, the output here is transmission to the 1st terminal device which transmitted the output instruction | indication of a score etc. normally. Further, it is preferable that the information to be output includes a combination of an item identifier and an item score, and an overall score. However, the combination with the item score, the overall score, and the like are examples of statistical processing results, and the contents of the statistical processing are not limited, as described above.

  In the flowchart of FIG. 4, the questionnaire instruction may not have a user identifier. In such a case, for example, the response information receiving unit 123 receives the response information and the user identifier. Then, in step S413, the response information receiving unit 123 determines whether the received user identifier is a managed user identifier (the same operation as step S408), and if it is a managed user identifier, storage is performed The unit 131 stores the response information received in step S412 in the response information storage unit 113 in association with the flag “first type user”. If the user identifier is not a managed user identifier, the storage unit 131 stores the response information received in step S 412 in the response information storage unit 113 in association with the flag “second type user”.

  Further, in the flowchart of FIG. 4, the storage unit 131 stores the response information in the response information storage unit 113 in association with the flag. However, the storage unit 131 may store the response information in the response information storage unit 113 so that the type of the user can be distinguished, and any means may be used.

  Further, in the flowcharts of FIG. 4 and FIG. 5, the processing is ended by the interruption of the power off or the processing end.

  Next, an example of the score calculation process of step S422 will be described using the flowchart of FIG.

  (Step S601) The statistical processing unit 132 substitutes 1 into the counter i.

  (Step S602) The statistical processing unit 132 determines whether the item identifier of the i-th individual item exists in the response information acquired in step S421. When the item identifier of the i-th individual item exists, the process goes to step S603, and when it does not exist, the process goes to step S609.

  (Step S603) The statistical processing unit 132 acquires satisfaction level information of all members forming a pair with the item identifier of the i-th individual item in the response information acquired in step S421.

  (Step S604) The statistical processing unit 132 performs statistical processing on the satisfaction level information acquired in step S603 to calculate statistical satisfaction level information. Here, the statistical processing unit 132 calculates statistical satisfaction information, which is an average value of the satisfaction information acquired in step S603, for example. Then, the statistical processing unit 132 accumulates the calculated statistical satisfaction information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the i-th individual item.

  (Step S605) The statistical processing unit 132 acquires the degree of expectation information of all members forming a pair with the item identifier of the ith individual item in the response information acquired in step S307.

  (Step S606) The statistical processing unit 132 statistically processes the degree of expectation information acquired in step S605 to calculate statistical expectation degree information. Here, the statistical processing unit 132 calculates statistical expectation information, which is, for example, the average value of the expectation information acquired in step S603. Then, the statistical processing unit 132 accumulates the calculated statistical expectation information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the i-th individual item.

  (Step S607) The statistical processing unit 132 acquires the item score of the i-th individual item of the focused tissue using the statistical satisfaction degree information and the statistical expectation degree information. The statistical processing unit 132 applies the statistical satisfaction degree information and the statistical expectation degree information to the individual score table of the individual score table storage unit 114, and acquires the item score of the i-th individual item. Then, the statistical processing unit 132 accumulates the acquired item score in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the i-th individual item.

  (Step S608) The statistical processing unit 132 increments the counter i by one. It returns to step S602.

  (Step S609) The statistical processing unit 132 substitutes 1 into the counter j.

  (Step S610) The statistical processing unit 132 determines whether the item identifier of the j-th general item exists in the response information acquired in step S307. If the item identifier of the j-th general item exists, the process goes to step S611, and if it does not exist, the process goes to step S614.

  (Step S611) The statistical processing unit 132 acquires the satisfaction information of all the members that make a pair with the item identifier of the j-th general item in the response information acquired in step S307.

  (Step S612) The statistical processing unit 132 performs statistical processing on the satisfaction level information acquired in step S611 to calculate statistical satisfaction level information. Here, the statistical processing unit 132 calculates statistical satisfaction information, which is, for example, the average value of the satisfaction information acquired in step S611. Then, the statistical processing unit 132 stores the calculated statistical satisfaction information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the j-th general item.

  (Step S613) The statistical processing unit 132 increments the counter j by one. It returns to step S610.

  (Step S614) The statistical processing unit 132 acquires all item scores of the individual items from the storage unit 11 or a buffer (not shown). The item score of the individual item is the score acquired in step S 607.

  (Step S615) The statistical processing unit 132 acquires a comprehensive score of the individual items from all item scores acquired in step S614. For example, the statistical processing unit 132 calculates an average value of all item scores acquired in step S614, and acquires the average value as an overall score of the individual items.

  (Step S616) The statistical processing unit 132 acquires statistical satisfaction information of all items of the comprehensive items from the storage unit 11 or a buffer (not shown).

  (Step S617) The statistical processing unit 132 statistically processes the statistical satisfaction information of all the items acquired in step S616, and calculates statistical satisfaction information of the general item. For example, the statistical processing unit 132 calculates the average value of the statistical satisfaction information of all the items acquired in step S616, and acquires it as statistical satisfaction information of the general item.

  (Step S618) The statistical processing unit 132 calculates a provisional overall score from the overall score of the individual item acquired in step S615 and the statistical satisfaction information of the overall item acquired in step S617. In addition, the statistical processing unit 132 calculates, for example, a provisional integrated score by an arithmetic expression “provisional integrated score = α × statistical satisfaction information of integrated items + β × integrated score of individual items”.

  (Step S619) The statistical processing unit 132 correlates the correlation between the set of satisfaction information and the set of expectation information and the correlation from the set of satisfaction information of all individual items and the set of expectation information of all individual items. Get information.

  (Step S620) The statistical processing unit 132 adjusts the temporary integrated score acquired in step S618 using the correlation information acquired in step S619, and acquires an integrated score. Return to upper level processing. The statistical processing unit 132 acquires the comprehensive score such that the higher the score, the higher the degree of correlation indicated by the correlation information.

  Next, an operation example of the first terminal device 2 will be described. The first receiving unit 25 of the first terminal device 2 receives, for example, transmission information (for example, an e-mail) including access destination information from the questionnaire processing device 1. Then, the first reception unit 22 receives an output instruction of transmission information from the first type user. Next, in response to the reception of the transmission information output instruction, the first processing unit 23 changes the received transmission information to a data structure for displaying. Next, the first output unit 26 displays transmission information including access destination information.

  Next, for example, it is assumed that the user reads the displayed transmission information, and inputs (selects) an instruction for access destination information included in the transmission information. Note that the instruction input is, for example, click or double click. Next, the first reception unit 22 receives a questionnaire instruction. Next, the first processing unit 23 configures a questionnaire instruction to be transmitted. Here, the questionnaire instruction may not have a user identifier. Next, the first processing unit 23 transmits a questionnaire instruction to the questionnaire processing device 1.

  Next, in response to the transmission of the questionnaire instruction, the first reception unit 25 receives the information of the login screen for acquiring the questionnaire information from the questionnaire processing apparatus 1. Then, the first processing unit 23 configures a login screen to the questionnaire processing device 1. Next, the first output unit 26 displays a login screen.

  Next, the user inputs information necessary for login, such as a user identifier or a user identifier and a password, on the login screen. Then, the first reception unit 22 receives a user identifier and the like. Next, the first transmission unit 24 transmits the user identifier and the like to the questionnaire processing device 1.

  Next, in response to the transmission of the user identifier or the like, when the result of the authentication process in the questionnaire processing device 1 indicates that the authentication is permitted, the first receiving unit 25 receives the questionnaire information from the questionnaire processing device 1. Then, the first processing unit 23 configures questionnaire information (may be referred to as a questionnaire screen) to be displayed. Next, the first output unit 26 displays a questionnaire screen. In addition, since the authentication process is a known technique, the description will be omitted.

  Next, the user inputs an answer on the questionnaire screen. Then, the first reception unit 22 receives the answer information. Then, the first transmission unit 24 transmits the answer information to the questionnaire processing apparatus 1 according to the instruction of the user. It is preferable that the first transmission unit 24 also transmit the user identifier in association with the response information. Further, even if the first transmission unit 24 does not transmit the user identifier, the questionnaire processing apparatus 1 may associate the user identifier transmitted earlier with the response information to be transmitted this time.

  Further, it is assumed that the user (usually, a specific user such as a manager) inputs an output instruction such as a score to the first terminal device 2. Then, the first reception unit 22 receives an output instruction such as a score. Here, it is assumed that an output instruction such as a score has an organization identifier and a user type identifier.

  Next, the first processing unit 23 configures an output instruction such as a score to be transmitted from the received output instruction such as a score or the like. Then, the first transmission unit 24 transmits the output instruction such as the configured score and the like to the questionnaire processing device 1.

  Next, the first reception unit 25 receives an item score, an overall score, and the like for each item. Then, the first processing unit 23 configures a screen such as an item score to be output, an overall score, and the like. Next, the first output unit 26 outputs the configured screen.

  Next, an operation example of the second terminal device 3 will be described. For example, it is assumed that a sheet on which a code (for example, a QR code) is printed is distributed to one or more second-type one or more users who are not managed by the questionnaire processing apparatus 1. Then, the second type user causes the second terminal device 3 to read a code (photograph with a camera). Then, the second reception unit 32 reads the code. Here, it is assumed that access destination information for accessing the second terminal device 3 is embedded in the code. Then, the second processing unit 33 acquires access destination information from the code. Next, the second transmission unit 34 accesses the questionnaire processing device 1 using the access destination information.

  Then, the second reception unit 35 receives the questionnaire information from the questionnaire processing device 1. Then, the second processing unit 33 configures a questionnaire screen to be displayed. Next, the second output unit 36 displays a questionnaire screen.

  Next, the second type user inputs an answer on the questionnaire screen. Then, the second reception unit 32 receives the answer information. Then, the second transmission unit 34 transmits the answer information to the questionnaire processing apparatus 1 according to the instruction of the user. The second transmitting unit 34 normally does not transmit the user identifier in association with the response information.

  Next, an operation example of the third terminal device 4 will be described. The user inputs a questionnaire instruction to the third terminal device 4. Then, the third reception unit 42 receives a questionnaire instruction. Next, the third processing unit 43 configures a questionnaire instruction to be transmitted. Next, the third transmission unit 44 transmits a questionnaire instruction to the questionnaire processing device 1.

  Then, in response to the transmission of the questionnaire instruction, the third reception unit 45 receives the questionnaire information from the questionnaire processing device 1. Then, the third processing unit 43 configures a questionnaire screen to be displayed. Next, the third output unit 46 displays a questionnaire screen.

  Next, the second type user inputs an answer on the questionnaire screen. Then, the third reception unit 42 receives the answer information. Then, the third transmission unit 44 transmits the answer information to the questionnaire processing apparatus 1 according to the instruction of the user. The third transmitting unit 44 normally does not transmit the user identifier in association with the response information.

  Hereinafter, specific operations of the questionnaire processing system A in the present embodiment will be described. The conceptual diagram of the questionnaire processing system A is FIG.

  Now, it is assumed that the questionnaire information management table shown in FIG. 7 is stored in the questionnaire information storage unit 111. The questionnaire information management table is a table for managing questionnaire information. The questionnaire information here has a plurality of item information. The item information is information corresponding to the item of the questionnaire. The item information is information indicating items of a questionnaire for members (here, employees) of an organization (here, a company). Here, the item information has “question No.”, “type”, “factor”, “item”, “question: degree of expectation”, and “question: degree of satisfaction”. “Question No” is an ID for identifying a question, and is an example of an item identifier. The “type” is information indicating the type of item, and here, either an overall item or an individual item can be taken. "Factor" is a medium concept of an item and may be called an object. "Item" is information indicating the content of an item. Note that "item" may be considered as an item identifier. "Question: Expectation degree" is a question for acquiring expectation degree information. "Question: Satisfaction" is a question for obtaining satisfaction information. In addition, it is assumed that the questionnaire information storage unit 111 stores information indicating that each item is to receive a 5-step answer of 1 to 5.

  Further, it is assumed that the user information management table shown in FIG. 8 is stored in the user information storage unit 112. The user information management table is a table for managing the first type of user. The user information management table stores a large number of records having “ID” “user identifier” “name” “password” “sex” “age” “organization identifier” “department identifier” “postage” “transmission destination identifier” ing. “ID” is information for identifying a record. Here, the “destination identifier” is an e-mail address. The user information in the user information management table is information registered by means not shown.

  Further, it is assumed that, for example, as shown in FIG. 9, two or more pieces of answer information (here, the answer information is member's answer information) may be stored in the answer information storage unit 113. Here, the response information in the response information storage unit 113 is associated with the organization identifier and the user identifier. In addition, it is assumed that an organization identifier is associated with the response information of the second type user who is not managed, but not associated with the user identifier. Further, it is preferable that the type information of the user is associated with the answer information. Reference numeral 901 denotes the reply information of one employee "S03" of the organization identified by the organization identifier "company A". The response information 901 is associated with a type identifier “first type” indicating the type of user. The response information of the organization identified by the organization identifier "company A" includes the response information of two or more employees. The answer information has a large number (63 or more) of records having “item identifier”, “expected degree information” and “satisfaction degree information”. In addition, the record of an item with an item identifier of 1-4 is a record of a comprehensive item, and does not have expectation degree information. And the expectation information and satisfaction information that constitute the response information of 901 are from the responses that the employee committee members gave to "Question: Expectation degree" and "Question: Satisfaction degree" of the questionnaire information management table shown in FIG. It is acquired information. And such an answer is an answer by one of natural numbers from 1 to 5 here. Here, when the degree of expectation information for “Question: degree of expectation” is 1, the degree of expectation is the lowest, and when it is 5, the degree of expectation is the highest. In addition, when the degree of satisfaction information for “Question: degree of satisfaction” is 1, the degree of satisfaction is the lowest, and when it is 5, the degree of satisfaction is the highest.

  Furthermore, the individual score table storage unit 114 stores an individual score table shown in FIG. The individual score table manages two or more records having “expected degree information”, “satisfaction degree information”, and “score”. The “expected degree information” is, for example, an average value of the expected degree information. The “expected degree information” may be, for example, information indicating the range of the average value of the expected degree information. "Expected degree value 1", "expected degree value 2" ... "expected degree value N", which are attribute values of "expected degree information", are information of specific values or ranges. Further, “satisfaction information” is, for example, an average value of the satisfaction information. The “satisfaction information” may be, for example, information indicating the range of the average value of the satisfaction information. The “satisfaction value 1”, “satisfaction value 2”,... And “satisfaction value N”, which are attribute values of “satisfaction information”, are information of specific values or ranges. Here, “score” is information indicating item scores. “Score 1”, “Score 2”,... And “Score N”, which are attribute values of “Score”, are specific values.

  Further, the storage unit 11 stores transmission information shown in FIG. The transmission information has access destination information (1101). Here, the access destination information is a URL for accessing the questionnaire information.

  In such a situation, the following four specific examples will be described. A specific example 1 is a case where the first type user answers the questionnaire using the first terminal device 2 and the answer information is accumulated in the questionnaire processing device 1. A specific example 2 is a case where the second type user answers the questionnaire using the second terminal device 3 and the answer information is accumulated in the questionnaire processing device 1. A specific example 3 is a case where the second type user answers the questionnaire using the third terminal device 4 and the answer information is accumulated in the questionnaire processing device 1. A specific example 4 is a case where statistical processing is performed on answer information of a questionnaire.

(Specific example 1)
The processing unit 13 of the questionnaire processing device 1 refers to a clock (not shown) to acquire the current time. Then, when the current time comes at a set time preset in the questionnaire processing device 1, the processing unit 13 determines that it is time to start the questionnaire for the first type user.

  Next, the processing unit 13 acquires transmission information (FIG. 11) from the storage unit 11. Then, the access destination information transmission unit 141 transmits transmission information to the first kind of users using the mail information of each user managed in the user information management table shown in FIG. 8 for the acquired transmission information. Do.

  Next, the first terminal device 2 of each first type user receives the transmission information of FIG. Then, the first terminal device 2 displays the transmission information. Then, it is assumed that the user "Mr. Inoue C" has specified access destination information (URL of 1101). Next, the first reception unit 22 receives a questionnaire instruction. Next, the first processing unit 23 acquires the user identifier “S03” of the first storage unit 21 and configures a questionnaire instruction having the user identifier “S03”. Next, the first processing unit 23 transmits the questionnaire instruction to the questionnaire processing device 1.

  Next, the receiving unit 12 of the questionnaire processing apparatus 1 receives the questionnaire instruction having the user identifier “S03”. Then, the processing unit 13 refers to the user information management table, and determines that the received user identifier “S03” is managed in the user information management table. Then, the processing unit 13 substitutes “first type user” into the flag (variable), and at least temporarily stores the same in the storage unit 11. Further, it is preferable that the processing unit 13 also at least temporarily accumulate the user identifier “S03” in the storage unit 11.

  Next, the processing unit 13 acquires the questionnaire information management table of FIG. 7 from the questionnaire information storage unit 111. Then, the questionnaire information transmission unit 142 transmits the acquired questionnaire information to the first terminal device 2 that has transmitted the questionnaire instruction.

  Next, the first receiving unit 25 of the first terminal device 2 receives the questionnaire information in response to the transmission of the questionnaire instruction. Then, the first processing unit 23 configures a questionnaire screen using the received questionnaire information. Next, the first output unit 26 displays a questionnaire screen. The questionnaire screen is, for example, a screen for answering which of the five stages 1 to 5 is the satisfaction degree of each general item of the questionnaire information in FIG. 7 and the degree of expectation and satisfaction of each individual item. It is. Since the process which comprises this questionnaire screen from the questionnaire information of FIG. 7 is a well-known technique, detailed description is abbreviate | omitted. In addition, before outputting the screen for inputting the answer of the questionnaire, it is preferable that the screen as shown in FIG. 12 which describes the questionnaire is output.

  Then, the user inputs the number of one of 1 to 5 to the first terminal device 2 for the degree of satisfaction of each general item and the question of the degree of expectation and the degree of individual item, or It is assumed that he instructed. Then, it is assumed that the user inputs an instruction to transmit the response information to the first terminal device 2.

  Then, the first reception unit 22 receives an instruction to transmit the response information. Next, the first processing unit 23 configures the response information to be transmitted, using the satisfaction level of each general item and the user's answer to the question of the degree of expectation and the satisfaction level of each individual item. The answer information to be transmitted is, for example, information of a set of an item identifier (question No in FIG. 7) and a user's answer, for each question. Next, the first transmission unit 24 transmits the answer information to the questionnaire processing device 1.

  Next, the reply information receiving unit 123 of the questionnaire processing device 1 receives the reply information from the first terminal device 2. Then, the storage unit 131 reads out the flag “first type user” of the storage unit 11 and stores the received response information in the response information storage unit 113 in association with the type identifier “first type user”.

  According to the above-described process, the answer information is accumulated in such a manner that the answer information of the first type user is known. Preferably, the storage unit 131 also associates the user identifier “S03” of the storage unit 11 with the response information. Furthermore, the storage unit 131 acquires the organization identifier “company A” paired with the user identifier “S03” from the user information management table shown in FIG. 8 and associates the organization identifier “company A” with the response information as well. Is preferred.

(Specific example 2)
Now, it is assumed that the form shown in FIG. 13 has been distributed to one or more second type users (here, for example, part-time employees). Reference numeral 1301 in the paper of FIG. 13 is a code in which access destination information (herein, URL) for accessing questionnaire information is embedded. Then, a first type user (here, an employee of the manager) uses the second code 3 shown in FIG. It is assumed that the user has instructed to access the questionnaire screen and answer the questionnaire.

  Next, it is assumed that the user of the second type reads the code 1301 in his second terminal device 3. Then, the second reception unit 32 reads the code. Here, it is assumed that access destination information for accessing the second terminal device 3 is embedded in the code. Then, the second processing unit 33 acquires access destination information from the code. Next, the second transmission unit 34 accesses the questionnaire processing device 1 using the code information embedded in the code 1301. That is, it is assumed that the second transmission unit 34 transmits the code information to the questionnaire processing device 1.

  Next, the code information receiving unit 121 of the questionnaire processing device 1 receives the code information. Then, the processing unit 13 substitutes “second type user” into the flag (variable). Next, the processing unit 13 acquires questionnaire information (FIG. 7) from the questionnaire information storage unit 111. Next, the questionnaire information transmission unit 142 transmits the acquired questionnaire information to the second terminal device 3 that has transmitted the code information.

  Next, the second receiving unit 35 of the second terminal device 3 receives the questionnaire information from the questionnaire processing device 1. Then, the second processing unit 33 configures a questionnaire screen. Next, the second output unit 36 displays a questionnaire screen. The questionnaire screen is, for example, in the same manner as the questionnaire screen described in the first example, the degree of satisfaction of each comprehensive item and the degree of expectation and satisfaction of each individual item are any of five levels 1 to 5. It is a screen for answering questions.

  Next, the second type user inputs an answer on the questionnaire screen. Then, the second reception unit 32 receives the answer information. Then, the second transmission unit 34 transmits the answer information to the questionnaire processing apparatus 1 according to the instruction of the user. The second transmitting unit 34 normally does not transmit the user identifier in association with the response information.

  Next, the response information receiving unit 123 of the questionnaire processing device 1 receives the response information from the second terminal device 3. Then, the storage unit 131 reads the flag “second type user” of the storage unit 11 and stores the received response information in the response information storage unit 113 in association with the type identifier “second type user”.

  According to the above process, the answer information is accumulated in a manner in which it is understood that it is the answer information of the second type user.

(Specific example 3)
It is assumed that the second type user (here, for example, a temporary employee) presses a button on the screen of the third terminal device 4 which is a terminal of an intranet installed in the company. In addition, access destination information (here, URL) is associated with this button, and it is assumed that a web page of a questionnaire screen accessible by the access destination information can be accessed.

  Then, the third reception unit 42 of the third terminal device 4 receives a questionnaire instruction. Next, the third processing unit 43 configures a questionnaire instruction to be transmitted. Next, the third transmission unit 44 transmits a questionnaire instruction to the questionnaire processing device 1.

  Next, the questionnaire instruction receiving unit 122 of the questionnaire processing device 1 receives the questionnaire instruction. Next, the processing unit 13 determines that the received questionnaire instruction does not have a user identifier, and the user identifier is not stored in a predetermined buffer, and the flag (variable) indicates “second type user Substitute ". Here, since the present route is different from the above-described second route, the processing unit 13 may substitute “third type user” into the flag. However, here, it is described that "the second user" is substituted for the flag.

  Next, the processing unit 13 acquires questionnaire information from the questionnaire information storage unit 111. Next, the questionnaire information transmission unit 142 transmits the acquired questionnaire information to the second terminal device 3.

  Next, the third reception unit 45 of the second terminal device receives the questionnaire information from the questionnaire processing device 1. Then, the third processing unit 43 configures a questionnaire screen to be displayed. Next, the third output unit 46 displays a questionnaire screen.

  Next, the second type user inputs an answer on the questionnaire screen. Then, the second reception unit 32 receives the answer information. Then, the second transmission unit 34 transmits the answer information to the questionnaire processing apparatus 1 according to the instruction of the user. The second transmitting unit 34 normally does not transmit the user identifier in association with the response information.

  Next, the response information receiving unit 123 of the questionnaire processing device 1 receives the response information from the second terminal device 3. Then, the storage unit 131 reads the flag “second type user” of the storage unit 11 and stores the received response information in the response information storage unit 113 in association with the type identifier “second type user”.

  According to the above process, the answer information is accumulated in a manner in which it is understood that it is the answer information of the second type user.

(Specific example 4)
Now, for example, the response information of all employees (all members of the target of the questionnaire) of the organization identifier "company A" is stored in the questionnaire processing apparatus 1 in association with the type identifier of the user, and the statistical processing unit 132 Suppose that it is determined that the process is to be started.

  Here, the statistical processing unit 132 first performs statistical processing on a plurality of answer information corresponding to the organization identifier “company A” and corresponding to the type identifier “first type user”, and secondly It is assumed that statistical processing is performed on a plurality of pieces of response information corresponding to the organization identifier “company A” and the type identifier “second type user”. Further, in this specific example, only statistical processing for a plurality of pieces of response information corresponding to the organization identifier "company A" and the type identifier "first kind user" will be described, and statistical processing for response information on other groups will be described. I omit explanation.

  First, the statistical processing unit 132 acquires, from the response information management table (FIG. 9), two or more pieces of response information corresponding to the organization identifier “company A” and the user type identifier “first kind user”.

  Next, the statistical processing unit 132 acquires satisfaction level information of all members corresponding to the type identifier “first type user” for each individual item from the acquired response information. Next, the statistical processing unit 132 acquires the average value of the acquired satisfaction level information as statistical satisfaction level information of each individual item. Further, the statistical processing unit 132 acquires the average value of the acquired expectation information as statistical expectation information of each individual item. Next, the statistical processing unit 132 applies the statistical satisfaction degree information and the statistical expectation degree information to the individual score table of FIG. 10 to acquire the item score of each individual item. Then, the statistical processing unit 132 accumulates the acquired item score in the buffer in pair with the item identifier of each individual item.

  Next, the statistical processing unit 132 acquires satisfaction level information of all members corresponding to the type identifier “first type user” corresponding to the item identifier of each general item. Then, the statistical processing unit 132 calculates, for each comprehensive item, an average value of the acquired satisfaction level information, and acquires the average value as statistical satisfaction level information. Next, the statistical processing unit 132 stores the statistical satisfaction information of each comprehensive item in the buffer in pair with the item identifier of each comprehensive item.

  Next, the statistical processing unit 132 obtains an overall score of all item scores of all individual items. Here, the statistical processing unit 132 acquires the average value of all item scores of all individual items.

  Next, the statistical processing unit 132 statistically processes the statistical satisfaction information of all the items, and calculates statistical satisfaction information of the general item. Here, the statistical processing unit 132 acquires the average value of the statistical satisfaction information of all the items as statistical satisfaction information of the general item.

  Next, the statistical processing unit 132 calculates a temporary total score, for example, by the arithmetic expression “temporary total score = 0.7 × statistical satisfaction information of total items + 0.3 × total score of individual items”. .

  Next, the statistical processing unit 132 determines the set of satisfaction information and the set of expectation information and the correlation information on the correlation from the set of satisfaction information of all individual items and the set of expectation information of all individual items. To get

  Next, the statistical processing unit 132 adjusts the acquired temporary total score using the acquired correlation information. Also, the statistical processing unit 132 acquires a deviation value using also the value obtained by adjusting the provisional total score of another company. Such deviation value is a total score. Here, it is assumed that the statistical processing unit 132 has calculated the total score of the tissue identified by the tissue identifier “company A” as “68.0”. Then, the statistical processing unit 132 accumulates the overall score “68.0” in the buffer in association with the organization identifier “company A” and the type identifier “first kind user”. In addition, calculation of the value which adjusted the temporary comprehensive score of the other company is performed similarly to calculation of the value of "the A company."

  Then, the questionnaire processing device 1 performs the above-described process also on other response information that is paired with the organization identifier “company A” and the type identifier “second type user”. Then, the item score of each individual item and the total score are calculated for the response information paired with the organization identifier “company A” and the type identifier “second type user”, and are temporarily stored at least in the buffer, Do.

  Then, for example, it is assumed that the director of the personnel department of company A inputs an output instruction such as a score to the first terminal device 2. Such an output instruction has an organization identifier "company A" and a type identifier "first kind user".

  Next, the first receiving unit 22 of the first terminal device 2 receives an output instruction such as the score. Next, the first processing unit 23 configures an output instruction such as a score to be transmitted from the received output instruction such as a score or the like. Then, the first transmission unit 24 transmits the output instruction such as the configured score and the like to the questionnaire processing device 1.

  Next, the receiving unit 12 of the questionnaire processing device 1 receives a score output instruction. Next, the processing unit 13 acquires the organization identifier “company A” and the type identifier “first-class user” included in the received instruction to output a score or the like.

  Next, the processing unit 13 stores two or more item scores paired with a set of the organization identifier “company A” and the user type identifier “first kind user”, and an item identifier paired with the item score Acquired from the unit 11 or a buffer not shown. That is, the processing unit 13 acquires the combinations of item identifiers and item scores for the number of items.

  Further, the processing unit 13 acquires, from the storage unit 11 or a buffer (not shown), an overall score "68.0" paired with a set of the organization identifier "company A" and the type identifier of the user "first type user".

  Then, the processing unit 13 configures information to be output from the acquired information. Next, the output unit 15 transmits the configured information to the first terminal device 2 of the director of the personnel department of company A.

  Next, the first reception unit 25 of the first terminal device 2 receives an item score, an overall score, and the like for each item. Then, the first processing unit 23 configures a screen such as an item score to be output, an overall score, and the like. Next, the first output unit 26 outputs the configured screen. An example of such a screen is shown in FIG. 1401 of FIG. 14 is total score "68.0" of the first sort user of A company. Moreover, 1402 is an item score of each comprehensive item. Here, the general items are company, superior, work, and work. Moreover, 1403 is an item score of an individual item. In addition, the figure which expanded the area | region containing 1403 is FIG. In FIG. 15, 1501 is an average value of the expectation information of the individual items. 1502 is an average value of satisfaction information of individual items.

  As described above, according to the present embodiment, it is possible to classify and use the answer information transmitted from the user for each type of user who obtained the questionnaire information through different routes.

  According to the present embodiment, for example, questionnaire response information can be accumulated and used for different types of members such as full-time employees and part-time workers.

  Furthermore, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Also, the software may be distributed by being recorded on a recording medium such as a CD-ROM. This applies to the other embodiments in the present specification. In addition, the software which implement | achieves the questionnaire processing apparatus 1 in this Embodiment is the following programs, for example. That is, this program is a computer capable of accessing an answer information storage unit in which two or more answer information items of a questionnaire are stored, and answer information for questionnaire information obtained by a first kind of one or more users through a first route A response information receiving unit for receiving and receiving response information on questionnaire information obtained by the second route by one or more users of the second type, response information of the first type user, and the second type user It is a program for making it function as an accumulation part accumulated in the reply information storage part which the reply information receiving part received so that distinction with the reply information of a is possible.

  Further, FIG. 16 shows an appearance of a computer that executes the program described in the present specification to realize the questionnaire processing device 1 and the like of the various embodiments described above. The embodiments described above can be implemented with computer hardware and computer programs executed thereon. FIG. 16 is an overview of this computer system 300, and FIG. 17 is a block diagram of the system 300. FIGS. 16 and 17 are diagrams showing the appearance and the like of a computer for realizing the engagement system.

  In FIG. 16, a computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303 and a monitor 304.

  In FIG. 17, in addition to the CD-ROM drive 3012, the computer 301 stores in the MPU 3013, a bus 3014 connected to the CD-ROM drive 3012 etc., and a ROM 3015 and MPU 3013 for storing programs such as a bootup program. It includes a RAM 3016 which is connected and temporarily stores instructions of the application program and provides a temporary storage space, and a hard disk 3017 for storing the application program, the system program, and data. Although not shown here, the computer 301 may further include a network card for providing a connection to the LAN.

  A program that causes the computer system 300 to execute the functions of the questionnaire processing apparatus 1 and the like of the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. . Alternatively, the program may be transmitted to the computer 301 via a network (not shown) and stored in the hard disk 3017. The program is loaded into the RAM 3016 upon execution. The program may be loaded directly from the CD-ROM 3101 or the network.

  The program may not necessarily include the operating system (OS) that causes the computer 301 to execute the functions of the questionnaire processing apparatus 1 and the like of the above-described embodiment, a third party program, and the like. The program needs to call only an appropriate function (module) in a controlled manner, and include only a part of an instruction that makes it possible to obtain a desired result. It is well known how the computer system 300 operates, and the detailed description is omitted.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by modem or interface card in transmission step (performed only by hardware Processing is not included.

  Moreover, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  Further, in each of the above embodiments, it goes without saying that two or more communication means existing in one apparatus may be physically realized by one medium.

  In each of the above embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices. That is, the questionnaire processing device 1 may operate in a stand-alone manner. When the questionnaire processing apparatus 1 operates in a stand-alone manner, the receiving unit 12 receives an instruction, information, and the like from a user or the like. Further, the output unit 15 displays information and the like, outputs sound, and transmits the information to a display device.

  It goes without saying that the present invention is not limited to the above embodiments, and various modifications are possible, which are also included in the scope of the present invention.

  As described above, the questionnaire processing apparatus according to the present invention has an effect that the answer information can be classified and used according to the type of user who transmits the answer information of the questionnaire by different routes, and is useful as an engagement apparatus or the like is there.

Reference Signs List 1 questionnaire processing apparatus 2 first terminal apparatus 3 second terminal apparatus 4 third terminal apparatus 11 storage unit 12 reception unit 12 reception unit 13 processing unit 14 transmission unit 15 output unit 21 first storage unit 22 terminal reception unit 22 first reception Unit 23 First processing unit 24 First transmission unit 25 First reception unit 26 First output unit 31 Second storage unit 32 Second reception unit 33 Second processing unit 34 Second transmission unit 35 Second reception unit 36 Second output Part 41 third storage part 42 third reception part 43 third processing part 44 third transmission part 45 third reception part 46 third output part 111 item information storage part 111 questionnaire information storage part 112 user information storage part 113 answer information storage Part 114 Individual score table storage part 121 Code information reception part 122 Questionnaire instruction reception part 123 Answer information reception part 131 Accumulation part 132 Statistical processing part 141 Access destination information Information transmission unit 142 Questionnaire information transmission unit

Claims (9)

The first type one or more users receive the response information to the questionnaire information obtained by the first route, and the second type one or more users receive the response information to the questionnaire information obtained by the second route Answer information receiver,
A questionnaire processing apparatus comprising: a storage unit configured to store the response information received by the response information receiving unit so as to distinguish the response information of the first type user and the response information of the second type user. A statistical processing unit that statistically processes, for each type of user, two or more pieces of response information accumulated by the accumulation unit;
The questionnaire processing apparatus according to claim 1, further comprising: an output unit that outputs a statistical processing result for each type of user. The information processing apparatus further comprises a user information storage unit storing information on the first type of user and one or more pieces of user information having a user identifier for identifying the user,
The answer information receiving unit
Receiving, from the first terminal device of the first type user, reply information associated with the user identifier;
The storage unit is
The questionnaire processing apparatus according to claim 1, wherein the reply information from the first type user is stored in association with the user identifier. The user information storage unit is
The questionnaire processing apparatus according to claim 3, wherein user information of the second type of one or more users is not stored. A questionnaire information storage unit in which questionnaire information is stored;
Access for transmitting access destination information for accessing a screen for answering a questionnaire to one or more users identified by one or more user identifiers included in the one or more user information stored in the user information storage unit Destination information transmission unit,
A questionnaire instruction receiving unit that receives a questionnaire instruction configured by an instruction for the access destination information received by the first terminal device of the first type user;
A questionnaire information transmitting unit for transmitting the questionnaire information to the first terminal device in response to the reception of the questionnaire instruction;
The answer information receiving unit
The questionnaire processing apparatus according to claim 3, wherein response information corresponding to the questionnaire information is received from the first terminal device. A questionnaire information storage unit in which questionnaire information is stored;
A code information receiving unit which is a code printed on a printed matter and receives code information related to a code accepted by the second terminal device of the second type user;
A questionnaire information transmitting unit for transmitting the questionnaire information to the second terminal device in response to the reception of the code information;
The answer information receiving unit
The questionnaire processing apparatus according to any one of claims 1 to 4, which receives response information corresponding to the questionnaire information from the second terminal device. A questionnaire information storage unit in which questionnaire information is stored;
A questionnaire instruction receiving unit that receives a questionnaire instruction that is an instruction to transmit questionnaire information from a third terminal device used by the second type user;
A questionnaire information transmitting unit for transmitting the questionnaire information to the third terminal device in response to the reception of the questionnaire instruction;
The answer information receiving unit
The questionnaire processing apparatus according to any one of claims 1 to 4, wherein the response information corresponding to the questionnaire information is received from the third terminal device. A questionnaire processing method implemented by an answer information receiving unit and an accumulating unit, the method comprising:
The answer information receiving unit receives the answer information to the questionnaire information acquired by the first type of one or more users by the first route, and the questionnaire by the second type of the one or more users by the second route An answer information receiving step of receiving answer information to the information;
A questionnaire comprising: an accumulation step of accumulating the answer information received by the answer information receiving portion so that the accumulation portion can distinguish the answer information of the first type user from the answer information of the second type user Processing method. A computer accessible to an answer information storage unit in which two or more answer information of a questionnaire are stored,
The first type one or more users receive the response information to the questionnaire information obtained by the first route, and the second type one or more users receive the response information to the questionnaire information obtained by the second route Answer information receiver,
In order to make it possible to distinguish the first type user's answer information and the second type user's answer information, the answer information receiving section functions as a storage section for storing the answer information received in the answer information storage section. program.