JP2019113898A - Reservation processing program, reservation processing method and information processing apparatus - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation processing program, a reservation processing method and an information processing apparatus capable of making a specific patient correspond to a specific responder. SOLUTION: A reservation processing program is associated with a patient, receives a setting of a corresponding person for the patient, and causes a computer to execute a process of storing the setting in a storage unit. The reservation processing program causes a computer to execute a process of identifying a corresponding person stored in association with a patient when making a reservation process for a medical examination of a patient by accessing using an information processing terminal. The reservation processing program refers to a storage unit that stores the schedule of the hospital staff, and causes the computer to perform a process of specifying the period that the specified responder can handle. The reservation processing program causes the computer to execute a process of presenting a period that can be reserved to the information processing terminal according to the specified period. [Selection diagram] Fig. 1

Description

  The present invention relates to a reservation processing program, a reservation processing method, and an information processing apparatus.

  In a hospital, specialized staff (hereinafter referred to as specific responders) may respond to specific patients who need assistance or have a receivable. In recent years, on the day of a medical examination, a reservation is performed via the Internet using a smartphone, a personal computer (hereinafter referred to as a PC), or the like. In this case, when making a reservation, the schedule of a specific patient and a specific responder may not be met, and a specific responder may not be able to respond. On the other hand, as patient treatment in a hospital, it has been proposed to evaluate a doctor based on medical treatment time information for a doctor's patient, and to assign a storage destination according to an attribute of a hospitalized patient.

JP, 2013-205987, A JP, 2016-194887, A

  However, patient treatment in these hospitals is to improve based on past events, and no response is expected when a specific patient comes to a hospital without a specific responder. For this reason, it may be difficult for a specific responder to respond to a specific patient.

  An aspect of the present invention is to provide a reservation processing program, a reservation processing method, and an information processing apparatus capable of making a specific patient correspond to a specific responder.

  In one aspect, the reservation processing program causes the computer to execute processing for receiving settings of a responder for the patient in association with the patient, and storing the settings in the storage unit. The reservation processing program causes the computer to execute processing for specifying the correspondent stored in association with the patient at the time of reservation processing of medical examination for the patient by access using the information processing terminal. The reservation processing program causes the computer to execute processing for specifying a period that can be handled by the identified person with reference to the storage unit that stores the schedule of the staff of the hospital. The reservation processing program causes the computer to execute a process of presenting a period that can be reserved to the information processing terminal according to the specified period.

  It is possible to correspond to a specific responder for a specific patient.

FIG. 1 is a block diagram showing an example of the configuration of a reservation processing system according to the embodiment. FIG. 2 is a diagram illustrating an example of the specific reason patient storage unit. FIG. 3 is a diagram illustrating an example of the schedule storage unit. FIG. 4 is a diagram illustrating an example of the reservation frame storage unit. FIG. 5 is a diagram showing an example of the reservation storage unit. FIG. 6 is a diagram showing an example of the electronic medical record storage unit. FIG. 7 is a diagram showing an example of a correspondence schedule of a specific reason patient. FIG. 8 is a diagram showing an example of the reservation screen. FIG. 9 is a view showing an example of a display screen of a specific reason patient. FIG. 10 is a flowchart showing an example of the reservation process of the embodiment. FIG. 11 is a flowchart showing an example of the reservation process of the embodiment. FIG. 12 is a diagram illustrating an example of a computer that executes a reservation processing program.

  Hereinafter, embodiments of a reservation processing program, a reservation processing method, and an information processing apparatus disclosed in the present application will be described in detail based on the drawings. The disclosed technology is not limited by the present embodiment. In addition, the following embodiments may be combined as appropriate as long as no contradiction arises.

  FIG. 1 is a block diagram showing an example of the configuration of a reservation processing system according to the embodiment. The reservation processing system 1 shown in FIG. 1 has a portable terminal 10, an automatic repeat unit 20, and an information processing apparatus 100. In the reservation processing system 1, the numbers of the mobile terminals 10 and the automatic repeat units 20 are not limited, and any number of the mobile terminals 10 and the automatic repeat units 20 may be provided. The portable terminal 10 and the information processing apparatus 100 are communicably connected to each other via the network N1. Further, the automatic repeat unit 20 and the information processing apparatus 100 are communicably connected to each other via the network N2.

  As the network N1, any type of communication network such as LAN (Local Area Network) or VPN (Virtual Private Network) can be adopted regardless of wired or wireless, including the Internet. Further, communication between the mobile terminal 10 and the information processing apparatus 100 via the network N1 is encrypted by, for example, Transport Layer Security (TLS) / Secure Sockets Layer (SSL) or the like. As the network N2, any type of communication network such as LAN or VPN can be adopted regardless of wired or wireless. The network N2 is, for example, a LAN in a hospital and is not connected to an external network such as the Internet.

  The reservation processing system 1 is an example of a system that reserves a medical examination of a hospital based on a reservation request transmitted from the mobile terminal 10 and the automatic repeat unit 20. The mobile terminal 10 is, for example, a mobile communication terminal such as a smartphone, or various terminals such as a PC. For example, the mobile terminal 10 is an information processing terminal in which a patient outside the hospital such as a home makes a reservation request. For example, when the reservation application is activated by the operation of the patient and the reservation request button is pressed, the portable terminal 10 sends a reservation request including information such as the type of the terminal and the patient ID (Identifier) to the information processing apparatus 100 Send. In addition, the portable terminal 10 includes the information to the effect of receiving beacons in a reservation request, when the beacon from the beacon oscillator installed in the hospital is received. For example, BLE (Bluetooth (registered trademark) Low Energy) can be used as the beacon. The mobile terminal 10 can receive the beacon by turning on Bluetooth (registered trademark) when the reservation application is activated. Further, when receiving the reservation screen from the information processing apparatus 100, the portable terminal 10 displays the reservation screen on a display unit (not shown) and receives an input from the patient. When the reservation time frame is selected on the reservation screen, the portable terminal 10 transmits the selected reservation time frame to the information processing apparatus 100.

  The automatic repeat unit 20 is, for example, an information processing terminal installed at a reception of a hospital, and an information processing terminal where a patient who visits the hospital makes a reception or a reservation request. When the automatic recall machine 20 receives a patient who has made a temporary reservation in advance by the mobile terminal 10, the automatic repeat unit 20 changes the temporary reservation to a real reservation. The automatic repeat unit 20 transmits, to the information processing apparatus 100, the reception information of the patient who has changed the temporary reservation to the main reservation. Further, when the guidance information is received from the information processing apparatus 100, the automatic repeat unit 20 guides the patient to go to the accounting window. In addition, for example, when the reservation request button is pressed by the operation of the patient, the automatic repeat unit 20 transmits a reservation request including information such as the type of the terminal and the patient ID to the information processing apparatus 100. When receiving the reservation screen from the information processing apparatus 100, the automatic recall device 20 displays the reservation screen on a display unit (not shown) and receives an input from the patient. When the reservation time frame is selected on the reservation screen, the automatic recall machine 20 transmits the selected reservation time frame to the information processing apparatus 100.

  The information processing apparatus 100 receives the setting of the responder for the patient in association with the patient, and stores the setting in the storage unit. That is, the information processing apparatus 100 stores hospital staff such as a doctor who can handle a specific patient as a specific responder in association with the specific patient in the storage unit. The information processing apparatus 100 specifies a responder stored in association with a patient at the time of appointment processing of a medical examination for a patient by access using the portable terminal 10 which is an information processing terminal. The information processing apparatus 100 refers to the storage unit that stores the schedule of the staff of the hospital, and identifies a period in which the identified correspondent can handle. The information processing apparatus 100 presents a reservation possible period to the portable terminal 10 which is an information processing terminal according to the specified period. Thus, the information processing apparatus 100 can make a specific patient correspond to a specific responder.

  Next, the configuration of the information processing apparatus 100 will be described. As shown in FIG. 1, the information processing apparatus 100 includes a first communication unit 110, a second communication unit 111, a storage unit 120, and a control unit 130. The information processing apparatus 100 may have various functional units of a known computer, for example, various functional units such as various input devices and voice output devices, in addition to the functional units shown in FIG.

  The first communication unit 110 is realized by, for example, a NIC (Network Interface Card) or the like. The first communication unit 110 is a communication interface connected to the portable terminal 10 via a network N1 in a wired or wireless manner, and manages communication of information with the portable terminal 10. The first communication unit 110 outputs the reservation request and the reservation time frame received from the mobile terminal 10 to the control unit 130. The first communication unit 110 also transmits the reservation screen input from the control unit 130 to the mobile terminal 10.

  The second communication unit 111 is realized by, for example, an NIC or the like. The second communication unit 111 is a communication interface that is connected to the automatic repeat unit 20 via a network N2 in a wired or wireless manner and manages communication of information with the automatic repeat unit 20. The second communication unit 111 outputs the reception information received from the automatic repeat unit 20, the reservation request and the reservation time frame to the control unit 130. In addition, the second communication unit 111 transmits the guidance information and the reservation screen input from the control unit 130 to the automatic repeat machine 20.

  The storage unit 120 is realized by, for example, a semiconductor memory device such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a specific reason patient storage unit 121, a schedule storage unit 122, a reservation space storage unit 123, a reservation storage unit 124, and an electronic medical record storage unit 125. Further, the storage unit 120 stores information used for processing in the control unit 130.

  The specific reason patient storage unit 121 associates and stores a patient having a specific reason and a corresponding person who can handle the patient. FIG. 2 is a diagram illustrating an example of the specific reason patient storage unit. As shown in FIG. 2, the specific reason patient storage unit 121 has items such as “patient ID”, “name”, “posting reason”, “responder 1”, and “responder 2”. The specific reason patient storage unit 121 stores, for example, one record for each patient.

  “Patient ID” is an identifier that identifies a patient. "Name" is information indicating the name of a patient. The “listing reason” is information indicating the reason why a specific correspondent responds. The “publication reason” is represented, for example, in the form of specific reasons A1, A2, B1, B2, C1, C2. Here, for example, the specific reason A1 and the specific reason A2 indicate the difference between the levels that can be dealt with for the same reason. The specific reason may be, for example, the need for assistance, the need for accounts receivable, the need for foreign language correspondence, the need for sign language correspondence, the need for correspondence due to religious reasons, etc. The “responder 1” and the “responder 2” are information indicating correspondents who can handle the patient.

  Returning to the description of FIG. 1, the schedule storage unit 122 stores reservation time slots that can be handled by the correspondent. FIG. 3 is a diagram illustrating an example of the schedule storage unit. As shown in FIG. 3, the schedule storage unit 122 has items such as “responder”, “time frame”, and “possible number of people” for each correspondent. The schedule storage unit 122 stores, for example, one table for each respondent.

  The “responder” is information indicating the correspondent. The “time frame” corresponds to, for example, a reservation time frame, and is information on a time frame for determining whether or not the patient can be handled. The “possible number of people” is information indicating the number of patients that the corresponding person can handle in the time frame.

  Returning to the explanation of FIG. 1, the reservation frame storage unit 123 associates and stores the number of reservation possible persons in each predetermined reservation time period and the accepted number of reservation people. FIG. 4 is a diagram illustrating an example of the reservation frame storage unit. As shown in FIG. 4, the reservation space storage unit 123 has items such as “reservation time frame”, “possible number of people”, and “number of reservation people”. The reservation space storage unit 123 stores, for example, one record for each reservation time frame.

  The "reservation time frame" is information indicating a predetermined time frame for receiving a reservation. The predetermined time frame can be, for example, a time frame obtained by dividing the consultation time by one hour. The “reservation time frame” indicates that a medical examination is to be performed within this time frame, and for example, it is also possible to receive a medical examination after 30 minutes of the one hour frame. The "possible number of people" is information indicating the number of available people in the reservation time frame. The “number of reserved persons” is information indicating the number of currently reserved persons in the reservation time frame. In addition, when "reserved number of persons" is reserved from the portable terminal 10, the fraction less than one person may come out.

  Returning to the explanation of FIG. 1, the reservation storage unit 124 stores the reservation time frame of the medical examination in association with the patient ID. FIG. 5 is a diagram showing an example of the reservation storage unit. As shown in FIG. 5, the reservation storage unit 124 has items such as “patient ID”, “reservation date”, and “reservation time frame”. The reservation storage unit 124 stores, for example, one record for each patient ID.

  “Patient ID” is an identifier that identifies a patient. “Reservation date” is information indicating a reservation date of a medical examination. "Reservation time frame" is information indicating a time frame of the accepted reservation.

  Returning to the explanation of FIG. 1, the electronic medical record storage unit 125 stores the electronic medical record of the patient. FIG. 6 is a diagram showing an example of the electronic medical record storage unit. As shown in FIG. 6, the electronic medical record storage unit 125 has items such as "patient ID", "final examination date", "age", "sex", and "specific reason". The electronic medical record storage unit 125 stores, for example, one record for each patient ID. Note that the electronic medical record storage unit 125 omits other items of the electronic medical record, such as items such as disease name, symptoms and medication history.

  “Patient ID” is an identifier that identifies a patient. The “final examination date” is information indicating the date when the patient last visited. "Age" is information indicating the age of the patient. "Gender" is information indicating the gender of a patient. The “specific reason” is information indicating a specific reason in the case where there is a reason that a specific responder handles the patient, that is, a case in which the patient has a specific reason. The “specific reason” includes, for example, marks on a screen displaying a schedule and the like corresponding to each specific reason, including the specific reasons A1 and C2.

  Returning to the description of FIG. 1, the control unit 130 executes a program stored in an internal storage device using a RAM as a work area, for example, by a central processing unit (CPU) or a micro processing unit (MPU). Is realized by Further, the control unit 130 may be realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). The control unit 130 includes a storage control unit 131, a first specifying unit 132, a second specifying unit 133, a presenting unit 134, and a receiving unit 135, and realizes the functions and operations of the information processing described below. Or to run. Note that the internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 1, and may be another configuration as long as it performs the information processing described later.

  The storage control unit 131 receives the patient ID and the name of the patient having a specific reason, the specific reason, and the responder by a terminal device (not shown) used by hospital staff or the like. The storage control unit 131 stores the received patient ID and name of the patient, the identification reason, and the responder in the identification reason patient storage unit 121 as the setting of the responder for the patient. That is, the storage control unit 131 receives the setting of the responder for the patient in association with the patient, and stores the setting in the specific reason patient storage unit 121. That is, the storage control unit 131 stores the hospital staff such as a doctor who can handle a specific patient as a specific responder in the specific reason patient storage unit 121 in association with the specific patient. The setting is the type of patient, that is, the setting of the responder capable of responding to the specific reason.

  The first specifying unit 132 receives a reservation request from the portable terminal 10 via the network N1 and the first communication unit 110. The first identification unit 132 acquires, from the electronic medical record storage unit 125, information on the patient who has made the reservation request based on the received reservation request. The information to be acquired includes a specific reason. The first identifying unit 132 determines, based on the acquired patient information, whether or not the patient who has made the reservation request is a patient having a reason for identification. When it is determined that the first specifying unit 132 is not a patient having a specifying reason, the first specifying unit 132 outputs a generation instruction to the presenting unit 134.

  On the other hand, when it is determined that the first specifying unit 132 is a patient having a specific reason, the first specifying unit 132 refers to the specific reason patient storage unit 121, and a person who can handle the specific reason associated with the patient. Identify. When the first identifying unit 132 identifies a correspondent responder, the first identifying unit 132 outputs the identified responder to the second identifying unit 133.

  In other words, the first identifying unit 132 identifies the correspondent stored in association with the patient at the time of the appointment processing of the medical examination for the patient by the access using the portable terminal 10 which is the information processing terminal. In addition, the first identification unit 132 identifies a responder based on the setting at the time of appointment processing for medical examination.

  When the correspondent identified from the first identification unit 132 is input, the second identification unit 133 refers to the schedule storage unit 122 and acquires a time frame that can be handled by the identified correspondent. That is, the second identification unit 133 refers to the schedule storage unit 122 that stores the schedule of the staff of the hospital, and identifies a period in which the identified responder can handle. The second identification unit 133 outputs, to the presentation unit 134, the period that can be handled by the identified correspondent, that is, the identified period that is a time frame that can be dealt with, with the responder.

  When the generation instruction is input from the first identification unit 132, the presentation unit 134 refers to the reservation space storage unit 123 and generates a reservation screen according to the reservation space. That is, the presentation unit 134 generates a reservation screen according to the reservation space having a vacancy. On the other hand, when the correspondent and the period specified from the second specifying unit 133 are input, the presentation unit 134 refers to the reservation space storage unit 123, and generates a reservation screen according to the specified period and the reservation space. That is, the presentation unit 134 generates a reservation screen according to the reservation space that can be handled by the identified correspondent. The presentation unit 134 transmits the generated reservation screen to the portable terminal 10 as the transmission source of the reservation request via the first communication unit 110 and the network N1.

  The presentation unit 134 receives the selected reservation time frame from the portable terminal 10 via the network N1 and the first communication unit 110. The presentation unit 134 updates the number of reservation persons of the selected reservation time frame in the reservation space storage unit 123 based on the received selected reservation time frame. Also, the presentation unit 134 updates the possible number of persons in the schedule storage unit 122 corresponding to the selected reservation time frame. The presentation unit 134 determines whether or not the number of people reserved has been successfully updated, that is, whether or not a provisional reservation has been established. If it is determined that the provisional reservation is not established, the presentation unit 134 instructs the first identification unit 132 to repeat the process from the determination as to whether the patient has a specific reason. The case where the temporary reservation is not established may include, for example, a case where a plurality of patients make reservation requests simultaneously and exceed the number of people who can be reserved or the number of people who can cope with them.

  If it is determined that the temporary reservation has been established, the presentation unit 134 notifies the communication terminal of a related party (not shown) of the hospital visit schedule in the case of a patient having a specific reason. Among the staff members of the hospital, the persons concerned may be the person in charge of the patient, the person in charge of the reception desk or the accounting window, and the like. The contents of the notification at the time of temporary reservation are, for example, contents such as “The patient with the specific reason B2 in charge will come to the hospital at 10:00”. The presentation unit 134 does not notify the visit schedule in the case of a patient having no specific reason.

  In other words, the presentation unit 134 presents a reservation available period to the portable terminal 10 which is an information processing terminal according to the specified period. In addition, the presentation unit 134 presents a reservation available period corresponding to a reservation frame having a vacancy, when the patient is a patient who is not associated with the responder in the appointment processing of the medical examination.

  The reception unit 135 determines whether reception information has been received from the automatic repeat unit 20 via the network N2 and the second communication unit 111, that is, whether or not the automatic repeat unit 20 has received the reception information. If the receiving unit 135 determines that the automatic repeat unit 20 does not receive the request, the reception unit 135 continues to wait for reception of reception information from the automatic repeat unit 20. In addition, when temporary reservation is performed by the mobile terminal 10 and accepted by the automatic repeat unit 20, the temporary reservation is changed to a real reservation.

  When the receiving unit 135 determines that the automatic repeat unit 20 receives the request, the receiving unit 135 refers to the electronic medical record storage unit 125 to determine whether the patient has a receivable. If the receiving unit 135 determines that the patient has a receivable, the receiving unit 135 transmits the guidance information to the automatic repeat unit 20 via the second communication unit 111 and the network N2. When the patient with unpaid money has finished the processing at the checkout window and receives the request again, the reception unit 135 proceeds to the reception processing. In addition, the reception process in this case may be performed by a person in charge at a terminal device (not shown) of the person in charge at the accounting window.

  When it is determined that the patient is not a patient with unpaid money, the reception unit 135 executes reception processing, and stores, for example, in the electronic medical record storage unit 125, that the patient has been visited. When the reception unit 135 executes the reception process, in the case of a patient having a specific reason, the reception unit notifies the communication terminal of a not-shown relevant person of the visit to the hospital. The content of the notification in this case, that is, the content of the notification at the time of the actual reservation is, for example, a content such as "the patient of the specific reason B2 in charge has visited."

  Here, the schedule and reservation screen will be described using FIGS. 7 and 8. FIG. 7 is a diagram showing an example of a correspondence schedule of a specific reason patient. The schedule 30 shown in FIG. 7 is an example of a schedule of a correspondent who can handle a specific reason patient. In schedule 30, staff Saburo is capable of responding to specific reasons A1 and A2, staff Hiro is capable of responding to specific reasons B1 and B2, and staff Akiko is capable of responding to specific reasons B1 and C1. Can be identified by the mark corresponding to the specific reason. In addition, staff Saburo has temporary reservation of patient Hanako from 9:00 to 11:00, and correspondence is not possible after 12:00. At this time, although the reservation time frame is “9:00 to 10:00”, since the patient has a specific reason, a longer reservation is taken in consideration of the time until the patient leaves the hospital. In the schedule 30, the frame line of the temporary reservation is represented by a dotted line, and the frame line of the temporary reservation is represented by a solid line. In addition, in the frame indicating the appointment of a patient, a mark corresponding to the specific reason of the patient is attached.

  Similarly, staff member Hiro has a reservation for patient Jiro from 10:30 to 12:30. This is an example of a reservation time frame, which is a frame of “10:00 to 11:00”, but is an example of a case where a doctor makes a reservation of 10:30 to 12:30, for example. The staff member Akiko has a reservation for patient Taro from 10:00 to 12:00 and a reservation for patient Yukiko from 14:00 to 16:00. Also in this case, the reservation time frame is “10:00 to 11:00” and “14:00 to 15:00”, respectively, but since the patient has a specific reason, the time until the patient leaves the hospital I'm taking longer reservations in consideration.

  FIG. 8 is a diagram showing an example of the reservation screen. In the portable terminal 10a shown in FIG. 8, a reservation screen is displayed when a patient having no specific reason attempts to make a reservation on a day corresponding to the schedule 30 shown in FIG. At this time, the reservation time frames 31a, 32a, 33a are all in a state where selection is possible. On the other hand, on the portable terminal 10b, a reservation screen is displayed when the patient who is the specific reason A1 or A2 tries to make a reservation on the day corresponding to the schedule 30. At this time, “10:00 to 11:00”, which is the reservation time frame 31b, is grayed out so that staff Saburo, who is the correspondent of the specific reasons A1 and A2, can not select because it corresponds to the patient Hanako There is. “11:00 to 12:00”, which is the reservation time frame 32b, can be selected because the staff Saburo's schedule is open. “13:00 to 14:00”, which is the reservation time frame 33b, is grayed out so that it can not be selected because the staff Saburo is not available. As described above, the information processing apparatus 100 controls the reservation for the patient having the specific reason by setting the display on the portable terminal 10 a for the general patient having no specific reason to the display on the portable terminal 10 b. It can be performed.

  Next, display of a list of patients having a specific reason will be described with reference to FIG. FIG. 9 is a view showing an example of a display screen of a specific reason patient. The list 40 shown in FIG. 9 is an example of a display screen of a specific reason patient displayed on a terminal device used by hospital staff not shown. In the list 40, for example, a list of specific reason patients scheduled to visit on the day is displayed. Further, in the list 40, “patient ID”, “patient name”, “visit scheduled time”, “status”, “reservation content”, “reason”, “responder”, “previous correspondent”, “previous visit Items such as "day" are displayed. “Patient ID” is an identifier that identifies a patient. "Patient name" indicates the name of the patient. “Planned visit time” indicates the scheduled visit time of the patient. "Status" indicates the status of the patient. The “status” is, for example, temporary reservation, already visited, future house, and the like. The temporary reservation indicates a state where a temporary reservation has been made from the mobile terminal 10 but the patient has not yet come to the hospital. The term “visited” indicates that the reservation has been made by the automatic return machine 20, that is, the patient is visiting. In the future, for example, the doctor has made a reservation for the next reservation, but the patient has not yet come to the hospital. Temporary reservation and Future House will change to Visited once the patient comes to the hospital.

  "Reserved content" indicates the content of medical examination such as medical examination, medication, examination, treatment. "Reason" indicates a specific reason by a mark when there is a specific reason. "Responder" indicates this respondent. The “last correspondent” indicates the last correspondent. “Last visit date” indicates the last visit date of the patient. Such a list 40 is used to share specific reason patient information among staff in the hospital.

  Next, the operation of the reservation processing system of the embodiment will be described. 10 and 11 are flowcharts showing an example of the reservation process of the embodiment.

  When the reservation request button is pressed on the reservation screen, the portable terminal 10 transmits, to the information processing apparatus 100, a reservation request including information such as the type of the terminal and the patient ID.

  The first identification unit 132 of the information processing apparatus 100 receives a reservation request from the mobile terminal 10 (step S1). The first identification unit 132 acquires, from the electronic medical record storage unit 125, information on the patient who has made the reservation request based on the received reservation request (step S2). The first identifying unit 132 determines, based on the acquired patient information, whether the patient who has made the reservation request is a patient with a reason for identification (Step S3).

  If the first identifying unit 132 determines that the patient has a specific reason (Step S3: Yes), it refers to the specific reason patient storage unit 121 and can handle the specific reason associated with the patient. The corresponding person is identified (step S4). When the first identifying unit 132 identifies a correspondent responder, the first identifying unit 132 outputs the identified responder to the second identifying unit 133.

  When the correspondent identified from the first identification unit 132 is input, the second identification unit 133 refers to the schedule storage unit 122, and identifies a period in which the identified correspondent can handle (step S5). The second identification unit 133 outputs the identified period to the presentation unit 134 together with the responder.

  When the correspondent and the period specified from the second specifying unit 133 are input, the presentation unit 134 refers to the reservation space storage unit 123 and generates a reservation screen according to the specified period and the reservation space (step S6). .

  On the other hand, when it is determined that the first specifying unit 132 is not a patient having a specifying reason (step S3: negative), the first specifying unit 132 outputs a generation instruction to the presenting unit 134. When the generation instruction is input from the first identification unit 132, the presentation unit 134 refers to the reservation space storage unit 123, and generates a reservation screen according to the reservation space (step S7).

  The presentation unit 134 transmits the reservation screen generated in step S6 or step S7 to the portable terminal 10 that is the transmission source of the reservation request (step S8).

  When receiving the reservation screen from the information processing apparatus 100, the portable terminal 10 that is the transmission source of the reservation request displays the reservation screen on a display unit (not shown) and receives an input from the patient. When the reservation time frame is selected on the reservation screen, the portable terminal 10 transmits the selected reservation time frame to the information processing apparatus 100.

  The presentation unit 134 of the information processing device 100 receives the selected reservation time frame from the portable terminal 10 (step S9). The presentation unit 134 updates the number of reservation persons of the selected reservation time frame in the reservation space storage unit 123 based on the received selected reservation time frame (step S10). Also, the presentation unit 134 updates the possible number of persons in the schedule storage unit 122 corresponding to the selected reservation time frame. The presentation unit 134 determines whether the number of people reserved has been successfully updated, that is, whether or not a provisional reservation has been established (step S11). If the presentation unit 134 determines that the provisional reservation has not been established (No at Step S11), the process returns to Step S3.

  If it is determined that the provisional reservation has been established (Step S11: Yes), the presentation unit 134 notifies the communication terminal of a not-shown relevant party of a hospital visit schedule (Step S12) in the case of a patient having a specific reason.

  The accepting unit 135 determines whether or not the acceptance information has been received from the automatic repeat unit 20, that is, whether or not the automatic repeat unit 20 has accepted it (step S13). If the receiving unit 135 determines that the automatic repeat unit 20 does not receive the request (No at Step S13), the determination at Step S13 is repeated.

  If the receiving unit 135 determines that the automatic repeat unit 20 receives the request (Yes at step S13), the receiving unit 135 refers to the electronic medical record storage unit 125 and determines whether or not the patient has unpaid money (step S14). ). When the receiving unit 135 determines that the patient has a receivable (Step S14: Yes), the receiving unit 135 transmits the guidance information to the automatic repeat unit 20.

  When receiving the guidance information from the information processing apparatus 100, the automatic repeat unit 20 guides the patient to go to the accounting window (step S15). Thereafter, the receiving unit 135 proceeds to step S16 when a patient with a receivable has finished the process at the accounting window and accepted it again, or when it is accepted at the accounting window.

  When the receiving unit 135 determines that the patient is not a patient with unpaid money (Step S14: No), the receiving unit 135 executes a reception process (Step S16). When the reception unit 135 executes the reception process, in the case of a patient having a specific reason, the reception unit notifies a communication terminal of a not-shown relevant person of the hospital visit (step S17). Thus, the information processing apparatus 100 can make a specific patient correspond to a specific responder.

  As described above, the information processing apparatus 100 receives the setting of the responder for the patient in association with the patient, and stores the setting in the specific reason patient storage unit 121. Further, the information processing apparatus 100 specifies a responder stored in association with a patient at the time of appointment processing of a medical examination for a patient by access using the portable terminal 10 which is an information processing terminal. Further, the information processing apparatus 100 refers to the schedule storage unit 122 which stores the schedule of the staff of the hospital, and identifies the period in which the identified responder can handle. In addition, the information processing apparatus 100 presents a reservation possible period to the portable terminal 10 which is an information processing terminal according to the specified period. As a result, the information processing apparatus 100 can make a specific patient correspond to a specific responder.

  Further, in the information processing apparatus 100, the setting of the responder is the setting of the responder capable of handling the type of patient. In addition, the information processing apparatus 100 specifies a responder based on the setting at the time of the appointment processing of the medical examination. As a result, the information processing apparatus 100 can be made to correspond to a respondent who can handle the patient identification reason.

  Further, when the patient is not a patient who is associated with the responder, the information processing apparatus 100 presents a reservation available period corresponding to a reservation frame having a vacancy, when the medical examination reservation process is performed. As a result, the information processing apparatus 100 can receive a reservation for a patient having no specific reason without setting a restriction.

  In the above embodiment, according to the temporary reservation from the portable terminal 10, the notification of the visit schedule and the notification of the effect of the visit are notified to the concerned person, but it is not limited to this. For example, it is determined whether or not the patient has a specific reason according to the reservation from the automatic repeat machine 20, and if the patient has a specific reason, the reservation time frame for which there is a vacancy in the available responders A possible reservation screen may be displayed. In this case, at the time of reception of a patient who has a specific reason, it may be possible to notify related persons such as responders that they have visited the hospital.

  Moreover, in the said Example, although it determined whether the patient's visit was received by the automatic return machine 20, it is not limited to this. For example, when the information to the effect that the beacon from the beacon oscillator installed in the hospital is being received is transmitted from the portable terminal 10 and the information is received by the information processing apparatus 100, the visit of the patient who has the specific reason is It may be made to notify concerned persons, such as a correspondent. In addition to the beacon, the mobile terminal 10 has a positioning unit for acquiring position information such as a GPS (Global Positioning System) receiver, and the information processing apparatus 100 receives the position information transmitted from the mobile terminal 10. A visit may be notified when it is determined that the patient is in a hospital. Furthermore, a gate sensor may be provided at the entrance of the hospital, and when the portable terminal 10 is detected by BLE or the like, a visit may be notified.

  Further, each component of each unit shown in the drawings does not necessarily have to be physically configured as shown in the drawings. That is, the specific form of the dispersion and integration of each part is not limited to the illustrated one, and all or a part thereof is functionally or physically dispersed or integrated in any unit according to various loads, usage conditions, etc. Can be configured. For example, the first specifying unit 132 and the second specifying unit 133 may be integrated. Further, the illustrated processes are not limited to the above-described order, and may be performed simultaneously within the range in which the process contents do not contradict each other, or may be performed by changing the order.

  Furthermore, all or any part of various processing functions performed by each device may be executed on a CPU (or a microcomputer such as an MPU or an MCU (Micro Controller Unit)). In addition, various processing functions may be executed in whole or any part on a program analyzed and executed by a CPU (or a microcomputer such as an MPU or MCU) or on hardware by wired logic. It goes without saying that it is good.

  The various processes described in the above embodiments can be realized by executing a prepared program on a computer. So, below, an example of a computer which runs a program which has the same function as each above-mentioned example is explained. FIG. 12 is a diagram illustrating an example of a computer that executes a reservation processing program.

  As shown in FIG. 12, the computer 200 has a CPU 201 that executes various types of arithmetic processing, an input device 202 that receives data input, and a monitor 203. The computer 200 also includes a medium reading device 204 reading programs and the like from a storage medium, an interface device 205 for connecting with various devices, and a communication device 206 for connecting with other information processing devices and the like by wire or wirelessly. Have. The computer 200 also has a RAM 207 for temporarily storing various information, and a hard disk drive 208. Each of the devices 201 to 208 is connected to the bus 209.

  The hard disk drive 208 stores a reservation processing program having the same function as each processing unit of the storage control unit 131, the first specifying unit 132, the second specifying unit 133, the presenting unit 134, and the receiving unit 135 shown in FIG. Be done. In the hard disk drive 208, a specific reason patient storage unit 121, a schedule storage unit 122, a reservation space storage unit 123, a reservation storage unit 124, an electronic medical record storage unit 125, and various data for realizing a reservation processing program. It is memorized. The input device 202 receives an input of various information such as operation information from the administrator of the computer 200, for example. The monitor 203 displays various screens such as a display screen for the administrator of the computer 200, for example. The interface device 205 is connected to, for example, a printing device. The communication device 206 has the same function as, for example, the first communication unit 110 and the second communication unit 111 shown in FIG. 1 and is connected to the networks N1 and N2, and transmits various information to the mobile terminal 10 or the automatic repeat machine 20. To communicate.

  The CPU 201 reads out each program stored in the hard disk device 208, develops the program in the RAM 207, and executes the program to perform various processes. Also, these programs can cause the computer 200 to function as the storage control unit 131, the first specifying unit 132, the second specifying unit 133, the presenting unit 134, and the receiving unit 135 illustrated in FIG.

  The above-mentioned reservation processing program does not necessarily have to be stored in the hard disk device 208. For example, the computer 200 may read out and execute a program stored in a storage medium readable by the computer 200. The storage medium readable by the computer 200 is, for example, a portable recording medium such as a CD-ROM, a DVD (Digital Versatile Disc), a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, or a hard disk drive. . Alternatively, the reservation processing program may be stored in a device connected to a public line, the Internet, a LAN, or the like, and the computer 200 may read and execute the reservation processing program from these.

DESCRIPTION OF SYMBOLS 1 reservation processing system 10 portable terminal 20 automatic return machine 100 information processing apparatus 110 1st communication part 111 2nd communication part 120 storage part 121 specific reason patient storage part 122 schedule storage part 123 reservation frame storage part 124 reservation storage part 125 electronic medical record Storage unit 130 Control unit 131 Storage control unit 132 First identification unit 133 Second identification unit 134 Presentation unit 135 Reception unit N1, N2 Network

Claims (5)

In correspondence with the patient, the setting of the responder is accepted for the patient, and the setting is stored in the storage unit;
In the case of reservation processing of a medical examination about the patient by access using an information processing terminal, the responder identified in association with the patient is specified;
Refer to the storage unit that stores the hospital staff's schedule, and identify the period in which the identified correspondent can handle,
Presenting a period that can be reserved on the information processing terminal according to the specified period
A reservation processing program that causes a computer to execute processing. The setting is a setting of the responder capable of corresponding to the type of the patient,
The processing for identifying the correspondent identifies the correspondent based on the setting in the appointment processing of the medical examination.
The reservation processing program according to claim 1, characterized in that: The process of presenting presents the reservation possible period corresponding to the reservation frame having a vacancy, when the patient is a patient not associated with the correspondent, at the time of the reservation process of the medical examination.
The reservation processing program according to claim 1 or 2, characterized in that: In correspondence with the patient, the setting of the responder is accepted for the patient, and the setting is stored in the storage unit;
In the case of reservation processing of a medical examination about the patient by access using an information processing terminal, the responder identified in association with the patient is specified;
Refer to the storage unit that stores the hospital staff's schedule, and identify the period in which the identified correspondent can handle,
Presenting a period that can be reserved on the information processing terminal according to the specified period
A computer executes the processing. A storage control unit that receives settings of a responder for the patient in association with the patient and stores the settings in the storage unit;
A first identification unit that identifies the responder stored in association with the patient at the time of appointment processing of a medical examination for the patient by access using the information processing terminal;
A second identification unit that identifies a period in which the identified correspondent can respond with reference to a storage unit that stores a schedule of staff of a hospital;
A presentation unit that presents a period that can be reserved on the information processing terminal according to the specified period;
An information processing apparatus comprising:

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