JP2019168824A - Commodity management system and commodity transfer method - Google Patents

Abstract

Provided is a highly convenient product management system that can be used for a service for transferring a product to a client and an appraisal, evaluation, and confirmation service accompanying the service. A merchandise management system manages merchandise shipped from a contractor in response to an order from the client to the contractor for transfer to a transfer destination corresponding to the client. The product management system 1 acquires the order information including the information on the product corresponding to the order, transmitted from the terminal device 30 operated by the client (step S3). The merchandise management system 1 obtains the arrival information on the merchandise corresponding to the order, and provides the confirmation information for confirming the arrival information using the terminal device 30 operated by the requester ( Step S5). [Selection diagram] Fig. 1

Description

  The present invention relates to a merchandise management system and a merchandise transfer method, and more particularly, to a merchandise management system and a merchandise transfer method that can be used when transferring merchandise shipped from a contractor in response to an order from a client to a contractor.

  Conventionally, when a product is delivered to a purchaser who has purchased the product, various measures have been used to allow the purchaser to receive the product even when the purchaser is absent at the delivery destination. Yes.

  For example, Patent Document 1 below describes a method in which a consignee such as a convenience store receives a package when the consignee is absent, and the agent consignee delivers the package to the consignee in response to a request from the consignee. Has been.

JP 2002-324116 A

  By the way, if the product is delivered to a person who is in a remote location (for example, a person who has been abroad for a long time due to work reasons, a person studying abroad, or a resident overseas) There were the following problems.

  That is, a person in such a remote place has no address in the country. Therefore, for example, even if a domestic seller desires a product sold by mail order or the like, if the seller cannot ship the product overseas, the product cannot be ordered. In such a case, for example, even if the seller can ship the product overseas, in order to obtain a large number of products, a relatively large amount of postage is required, or the product is purchased and received. A huge amount of procedures may be required to do so. Although it is conceivable that products purchased directly in the country are taken home overseas, it is expensive in terms of cost and labor. Such a problem also occurs when a resident outside the country desires a product sold by a domestic seller.

  In recent years, regarding such a problem, there is a case where a transfer service for transferring a product shipped from a contractor in response to an order from a contractor to a contractor is used. In such a transfer service, a contractor who receives an order for a product from a client can ship the product to a delivery destination that can be easily delivered in the country or the like. The operator of the transfer service receives the product on behalf of the client and sends (transfers) the product to the destination specified by the client. The client can obtain the product at a relatively low cost by having the plurality of products transferred together.

  The present invention has been made to solve such problems, and provides a highly convenient product management system and product transfer method that can be used in a service for transferring products to a client. It is an object.

  In order to achieve the above object, according to one aspect of the present invention, the merchandise management system is configured to transfer the merchandise shipped from the contractor in response to the order from the contractor to the contractor to the transfer destination corresponding to the requester. A product management system for managing order information acquisition means for acquiring order information including information related to a product corresponding to an order sent from a terminal device operated by a requester, and receiving information related to the product corresponding to the order Commodity information acquisition means to be acquired, and confirmation information provision means to provide confirmation information for confirming arrival information so that it can be acquired using a terminal device operated by the client.

  Preferably, the product management system is configured to determine whether or not all of the products to be transferred to the transfer destination are received based on the arrival information and the ordering information acquired by the product information acquisition unit. And information on the products to be transferred read by the reading device after it is determined that all of the products to be transferred are received by the first transfer determination means, and information on the products to be transferred corresponding to the ordering information; Is further provided with second transfer determination means for determining whether or not the product to be transferred is a product to be transferred.

  Preferably, the product management system further includes identification piece output means for outputting an identification piece associated with the product corresponding to the received order based on the ordering information, and the identification piece is an identification indicating the product corresponding to the order. The second transfer determination means includes the information, the identification piece is read by the reading device, acquires the identification information, and the identification information and the information on the commodity to be transferred are collated to transfer the transferred commodity. It is determined whether or not the product should be.

  Preferably, the merchandise management system further includes an image output means for outputting a list-corresponding image indicating order list information corresponding to an order list indicating information of merchandise to be transferred, which can be read by the reading device, based on the order information. The identification piece is provided with an identification image showing identification information and readable by a reading device.

  Preferably, the product information acquisition means is based on the result of the inspection performed on the received product using the inspection device or the result of the measurement performed on the received product using the measuring device in addition to the arrival information. The information is acquired, and the confirmation information providing means provides the confirmation information based on the state information.

  Preferably, the confirmation information providing means provides confirmation information including information on the package to be transferred including the received goods based on the state information.

  Preferably, the merchandise management system is configured to detect, based on the status information, a margin detection unit that detects a margin in a package that includes the received product, and a package that is transferred within a range that falls within the margin detected by the margin detection unit. Product information providing means for providing product information related to products that can be included so as to be acquired using a terminal device operated by the client is further provided.

  Preferably, the product management system further includes an evaluation necessity information acquisition unit that acquires evaluation necessity information about necessity of evaluation of the product corresponding to the order transmitted from the terminal device operated by the requester, and the evaluation Product information acquisition means acquires information indicating the result of the evaluation performed on the received goods in addition to the arrival information, and the confirmation information providing means Provides confirmation information based on the information indicating the result of the evaluation.

  Preferably, the merchandise management system includes a delivery status acquisition means for acquiring a delivery status by the parcel delivery person after the delivered parcel including the transferred merchandise is delivered to the deliverer for transfer, and a delivery A delivery status providing unit that provides information related to the delivery status acquired by the status acquisition unit so that the information can be acquired using a terminal device operated by the client;

  According to another aspect of the present invention, a product transfer method is a product transfer method for transferring a product shipped from a contractor in response to an order to a contractor by a client to a transfer destination corresponding to the client, A step of obtaining order information including information about a product corresponding to the order sent from the terminal device operated by the requester, a step of obtaining arrival information about the product corresponding to the order, and a step for confirming the arrival information Providing confirmation information so that it can be acquired using a terminal device operated by the client.

  According to these inventions, it is possible to provide a highly convenient product management system and product transfer method that can be used in a service for transferring products to a client.

It is a figure which shows the outline | summary of the transfer service using the goods management system in one of embodiment of this invention. It is a figure which shows an example of an order information sheet. It is a figure which shows an example of an identification piece. It is a flowchart which shows operation | movement of a goods management system. It is a flowchart which shows a request reception process. It is a flowchart which shows a process at the time of arrival. It is a flowchart which shows a shipping preparation process. It is a flowchart which shows a shipping notification process. It is a flowchart which shows the process at the time of the arrival which concerns on the 1st modification of this Embodiment. It is a flowchart which shows the process at the time of the arrival which concerns on the 2nd modification of this Embodiment. It is a flowchart which shows the process at the time of the arrival which concerns on the 3rd modification of this Embodiment. It is a flowchart which shows the process at the time of the arrival which concerns on the 4th modification of this Embodiment.

  Hereinafter, a product management system and a product transfer method according to an embodiment of the present invention will be described.

  The product management system can be used for a transfer service for transferring delivered products to a client. In the transfer service, the requester places an order for a product with the contractor and requests the transferer who provides the transfer service to transfer the product. The transferer receives the goods shipped from the contractor in response to the order, once on behalf of the requester, and transfers the product to the transfer destination designated by the requester. The merchandise management system can be used when the transferer performs the work of transferring the received merchandise. Further, the merchandise management system may be used when accepting a request from a client.

  The transfer service is convenient for a client in a remote place, for example. For example, a person who has been abroad for a long time due to work, a person studying abroad, or a resident outside the country can use the transfer service as a client. The client is not limited to this.

  By using the transfer service, the following advantages can be obtained. For example, a client from abroad can be provided with a domestic “address (destination of goods)” by the transfer service. Therefore, if the client wants a product sold by a domestic seller (ordering party) in mail order sales, etc., even if the ordering party cannot ship the product overseas, the client will transfer it from the orderer to the domestic market. The product can be obtained by sending the product to the person. Also, even when ordering products from multiple contractors, you can keep delivery charges low by asking them to transfer each product after it has been collected under the forwarder. , It can reduce the trouble of receiving the delivered package.

  In the present embodiment, the requester can use the transfer service using the terminal device. That is, the terminal device can communicate with the product management system. When the requester operates the terminal device and the terminal device and the product management system communicate with each other, information regarding the use of the transfer service can be exchanged between the requester and the transferor.

  In the following description, a user of a transfer service (a person who requests transfer) may be referred to as a requester. An operator of the transfer service is sometimes referred to as a transferer, and a person who specifically performs the transfer work is sometimes referred to as an operator. A person who receives an order from a client and sells the product to the client may be called a contractor. A person who receives a request from a transferer, delivers the package to be transferred, and delivers it to a transfer destination designated by the requester is sometimes called a delivery person.

  [Embodiment]

  FIG. 1 is a diagram showing an overview of a transfer service using a merchandise management system 1 according to one embodiment of the present invention.

  As shown in FIG. 1, the product management system 1 includes a server system 10, a two-dimensional code reader (an example of a reading device) 21, a weight scale (an example of a measuring device) 23, and an imaging device (an example of an inspection device). 25).

  The two-dimensional code reader 21, the weight scale 23, and the imaging device 25 are connected to the server system 10, respectively. The server system 10 can receive information read by the two-dimensional code reader 21, shooting data shot by the shooting device 25, and measurement data measured by the weigh scale 23.

  The imaging device 25 is a camera having an imaging element such as a CCD, for example. The photographing device 25 is used for photographing a product by a transfer person, for example. The image capturing device 25 can output product image data to the server system 10. Note that the photographing device 25 may be configured to automatically photograph a product placed at a predetermined photographing location. Moreover, the imaging device 25 may perform imaging by sensing light rays other than visible rays (for example, infrared rays, ultraviolet rays, and X-rays). The imaging device 25, for example, captures a product from a purpose of photographing the product and inspecting the product using the photographed image, for example, an auction service, a personal sales support service, an antique store, or a used product store. It can be used for the purpose of confirming the state.

  The weigh scale 23 is a scale for measuring the weight of the measurement object. The weigh scale 23 is used to measure the weight of a product, for example. The weigh scale 23 can output the measurement data of the weight of the product to the server system 10.

  The two-dimensional code reader 21 is capable of reading an image of a two-dimensional code (for example, a QR code (registered trademark)). The two-dimensional code reader 21 performs, for example, image processing and decoding processing on an image obtained by photographing the two-dimensional code, and obtains character string data represented by the two-dimensional code. The two-dimensional code reader 21 can output information obtained by reading the two-dimensional code to the server system 10. Note that the two-dimensional code reader 21 has a camera that reads a two-dimensional code constituted by the photographing device 25 or other devices, or a processing unit that reads a two-dimensional code included in an image photographed by the camera. It may be provided in the server system 10.

  The server system 10 includes a control unit 11, a storage unit 12, a communication unit 15, a display unit 16, and a printer 17.

  The server system 10 may be composed of a single electronic computer and a display unit 16 or a printer 17 connected thereto, or a plurality of electronic computers connected to each other so as to exhibit functions. The display unit 16 and the printer 17 may be connected. In addition, some functions of the server system 10 may perform each function by communicating with other elements via a network or the like. The server system 10 may be realized using so-called cloud computing technology.

  The storage unit 12 stores a program 13, a database 14, and the like. The storage unit 12 is, for example, a hard disk, a solid state disk, a memory, or the like. The program 13 is executed by the control unit 11.

  The control unit 11 is, for example, a CPU. The control unit 11 communicates with each unit of the server system 10. Further, the control unit 11 executes various functions of the server system 10 by executing various operations based on the program 13 and the like stored in the storage unit 12. In addition, the control unit 11 controls transmission / reception of information between the server system 10 and the two-dimensional code reader 21, the weight scale 23, the imaging device 25, and the like. It can also be said that the product management system 1 is controlled by the control unit 11.

  When the control unit 11 executes the program 13, a transfer management function as described later and related functions are executed. For example, a database management function, a web server function, an e-mail transmission / reception function, and the like of the server system 10 are performed. The functions of the server system 10 are not limited to these, and other functions may be executed.

  Based on the control of the control unit 11, the server system 10 operates in conjunction with other components of the product management system 1, so that the server system 10 has various means (for example, order information acquisition unit, Confirmation information providing means, first transfer determination means, second transfer determination means, identification piece output means, image output means, margin detection means, delivery information acquisition means, delivery status provision means, and the like.

  The communication unit 15 connects the server system 10 to, for example, a network for communication (for example, the Internet). The communication unit 15 controls communication performed between the device connected via the network and the server system 10. Based on the control of the communication unit 15, the server system 10 receives, for example, information transmitted by the client using the terminal device 30 through the network, or transmits information via the network so that the information can be acquired by the terminal device 30. Can be sent. Further, the server system 10 can transmit / receive information to / from the delivery server 40 of the delivery person connected to the network.

  The display unit 16 is, for example, a liquid crystal display, but is not limited thereto. The display unit 16 may be another type of display or a projector. The display unit 16 may have a touch panel function. In the case where the display unit 16 has a touch panel function, a transfer person who performs work using the product management system 1 can touch the display unit 16 and intuitively perform an input operation on the server system 10. The display unit 16 may not be provided.

  The printer 17 can form and output an image on a sheet based on the control of the control unit 11, for example. By using the printer 17, the server system 10 can function as an identification piece output unit or an image output unit. The printer 17 may not be provided in the server system 10.

  The merchandise management system 1 can communicate with the client terminal device 30 and the deliverer server 40 used by the deliverer through the network. Note that the merchandise management system 1 may be configured to directly communicate with the terminal device 30 and the delivery server 40 without going through a network.

  The terminal device 30 includes a control unit 31, a storage unit 32 that stores a program 33, a communication unit 35, a display unit 36, and an input unit 38. The terminal device 30 is, for example, an electronic computer operated by a client, a mobile phone such as a smartphone or a feature phone, but is not limited thereto.

  The storage unit 32 stores a program 33 and the like. The storage unit 32 is, for example, a hard disk, a solid state disk, a memory, or the like. The program 33 is executed by the control unit 31. By executing the program 33, for example, a web browser function and an e-mail transmission / reception function are performed. The terminal device 30 may be able to perform other functions.

  The input unit 38 receives an input operation by a user such as a client. The input unit 38 is, for example, a keyboard or a pointing device, but is not limited thereto. For example, a touch panel incorporated in the display unit 36, a microphone that receives voice input, an acceleration sensor that detects acceleration of the terminal device 30, or the like may be used.

  The control unit 31 is a CPU, for example. The control unit 31 performs various functions of the terminal device 30 by executing various operations based on the program 33. Further, the control unit 31 performs control according to the input operation received by the input unit 38.

  The communication unit 35 connects the terminal device 30 to, for example, a network for communication (for example, the Internet). The communication unit 35 controls communication performed between the device connected via the network and the terminal device 30. Based on the control of the communication unit 35, for example, the terminal device 30 transmits information input by the client via the input unit 38 to another device through the network, or acquires information transmitted from the other device. Can be. For example, transmission / reception of e-mail, reception of a web page browsed by a web browser, transmission of information performed on the browsed web page, and the like can be performed.

  The display unit 36 is, for example, a liquid crystal display, but is not limited thereto. The display unit 36 may be another type of display or projector. The display unit 36 may have a touch panel function.

  The deliverer server 40 is, for example, a web server. For example, the deliverer server 40 provides an API (Application Programming Interface) that transmits the delivery status of the deliverer in response to an acquisition request from an external device.

  In the transfer service, the merchandise management system 1 is used by the transfer person. The merchandise management system 1 manages merchandise shipped from the contractor in response to an order from the contractor to the contractor in order to transfer it to a transfer destination corresponding to the requester. Below, an example of the flow of information and goods performed when using the transfer service will be described.

  In the following description, transmission / reception of information between the requester and the forwarder may be performed by various methods. For example, transmission of information from the terminal device 30 to the product management system 1 may be performed by sending an e-mail or other message, or a web page provided by the product management system 1 is displayed on the terminal device 30. The terminal device 30 may be operated by accessing a web page, an application programming interface, or the like provided by the product management system 1, such as an input operation to the web page to be performed. Further, transmission of information from the product management system 1 to the terminal device 30 may be performed by e-mail, so-called push notification, or other message transmission, or according to access from the terminal device 30 to the product management system 1. It may be performed by transmitting a web page or other data to the terminal device 30.

  Information acquired from the requester and information acquired from the deliverer are recorded and managed in the database 14 in the merchandise management system 1. Further, the merchandise management system 1 can generate information to be transmitted to the requester based on the database 14.

  The terminal device 30 is used by the client, the merchandise management system 1 including the server system 10 is used by the transfer person, and the delivery server 40 is used by the delivery person. In the following description, the operations performed by the merchandise management system 1 and the server system 10, the terminal device 30, and the deliverer server 40, and the operations performed by the requester, transferer, and deliverer, respectively, with respect to the mutual exchange of information. Those based on the above may be described simply as what the requester, forwarder, or delivery person does.

  First, in step S1, the requester transmits request information to the transferor. The transferer, that is, the merchandise management system 1 transmits the delivery destination information to the requester, that is, the terminal device 30 accordingly.

  The request information is, for example, information transmitted when it is desired to request transfer work, and includes requester information (such as contact information such as an e-mail address) and transfer destination information (such as an address and a telephone number). included. Note that the transfer destination information may not be included in the request information, but may be included in order information described later.

  The delivery destination information is information on a product delivery destination (destination) for delivering the product to the transfer service. The delivery destination information is determined on the transfer side, for example, for each requester or for each request. The delivery destination information may be determined automatically by the product management system 1 or may be determined by inputting information determined by the operator into the product management system 1. The delivery destination information includes, for example, a code for identifying a box (BOX) determined for each request (for each order) in the actual address (location number, etc.) of the place where the transferer performs the transfer work (hereinafter referred to as actual An address with a code identifying a box is sometimes referred to as an “address”), and the telephone number of the forwarder. The delivery destination information is not limited to this, and may be any information including an “address” that is a destination to which the product is sent.

  In step S <b> 2, the requester orders a product desired to be transferred from the contractor (for example, contractor A, contractor B, contractor C, etc.). At this time, the requester places an order with the delivery destination of the product as the transfer party. Specifically, the requester places an order after setting the delivery destination of the product as the delivery destination notified from the transferer, that is, the delivery destination based on the delivery destination information. Note that there may be a single contractor or a plurality of contractors.

  In step S <b> 3, the requester transmits ordering information including information on the product corresponding to the ordering to the transferer. The forwarder receives the order information. In the present embodiment, the merchandise management system 1 outputs an ordering information sheet based on ordering information and an identification piece as will be described later from the printer 17 to a sheet. Instead of outputting the order information sheet from the printer 17, the display unit 16 may appropriately display the order list (output to the display unit 16).

  In step S4, the contractor who has received the order from the client ships the product corresponding to the order. The product will be shipped to the forwarder.

  The transfer person executes a transfer process based on the order information. That is, when the product corresponding to the order is delivered to the transferer, the transferer's worker performs processing when the product is received. The product is stored in association with a box, for example. That is, the product is stored in association with the delivery destination information.

  In step S5, confirmation information obtained by processing at the time of arrival of goods is transmitted from the transferor to the requester. The confirmation information includes arrival information indicating that the commodity has been received. That is, the merchandise management system 1 provides the requester with confirmation information for confirming the arrival information so that it can be acquired using the terminal device 30 operated by the requester. The requester can know that the product indicated by the arrival information has arrived at the transferer by acquiring the confirmation information using the terminal device 30. Confirmation information is sent every time a product arrives, but it is not limited to this. For example, it is sent periodically, or the timing according to an inquiry from the client (e-mail transmission, access to a web page, etc.) May be transmitted.

  In step S6, when all the commodities to be transferred corresponding to the order information are received and preparation for transfer is completed, the transferer notifies the requester of completion of preparation. The preparation completion notification notifies that the preparation for transfer is completed and the price. The client performs a procedure for paying the price in response to the notified preparation completion notification.

  In step S7, when the transferer confirms that the price has been paid by the client, the transferer ships the product to be transferred. That is, transfer is performed. The transfer person ships the package to be transferred (transfer product) to the transfer destination designated by the requester.

  In the present embodiment, the package to be transferred is delivered through a delivery person. That is, the transferer delivers the transfer product to the delivery person, requests the delivery person to deliver, and delivers the transfer product to the transfer destination designated by the requester. For example, the delivery company is a company that operates international mail or international transportation service business, but is not limited thereto.

  In step S8, when the transfer is performed, the transferer notifies the requester of the shipping information. The shipping information includes that the transfer product has been shipped and tracking information (for example, a tracking number) of the transfer product. The requester can know the delivery status of the transfer product based on the shipping information.

  In step S9, the forwarder can make a delivery information acquisition request to the deliverer server 40 of the deliverer until the forwarded product is delivered by the deliverer. When an acquisition request is made from a transfer person, the deliverer server 40 transmits delivery information to the transfer person in response to the acquisition request. When the transfer person receives the delivery information, the transfer person stores the delivery information. The forwarder can update the delivery information to a new one by periodically obtaining the delivery information, for example.

  In step S10, the requester can make a request for confirmation of delivery information to the forwarder until the forwarded product is delivered by the deliverer. When a confirmation request is made from the requester, the transferer transmits the stored delivery information in response to the acquisition request. Thereby, the requester can know the delivery status of the transfer product based on the delivery information. The requester can easily make a confirmation request by, for example, starting an application program (sometimes simply referred to as an application) installed in the terminal device 30 or performing a predetermined operation on the application. That is, when the application is executed, the terminal device 30 makes a confirmation request when the application is activated, or makes a confirmation request according to a predetermined operation.

  The delivery information is not limited to the information sent from the forwarder to the requester in response to the requester outputting a confirmation request to the forwarder. For example, the delivery information may be sent periodically or based on the delivery information. May be transmitted when it is determined by the product management system 1 that there has been progress. Further, the forwarder does not have to actively update the delivery information. For example, when a confirmation request is transmitted from the requester, the delivery information acquired by accessing the deliverer server 40 accordingly may be transmitted to the requester.

  In step S11, the delivery person delivers the transfer product to the transfer destination designated by the requester. Thereby, the requester can receive the commodity requested to be transferred to the transferor.

  In the present embodiment, when the transfer process is performed, the worker associates the product corresponding to the order with the box and manages the product until the product is shipped as a transfer product. For example, products corresponding to the order are put in a box determined for each order, and the products are handled collectively for each order. In this way, it is possible to reduce the possibility that a product corresponding to a certain order will be mistaken for a product corresponding to another order in the transferer's work area. Here, the box conceptually refers to the storage location of the product, and is not limited to a box shape. The box may be, for example, a carton or a tray, a rack, one shelf of a rack, or a section separated for each order in a work area such as a warehouse. May be. As described above, the “address”, which is a combination of the lot number and the like serving as the work place, and the code corresponding to the box is the destination to which the product is sent, so that the correspondence between the product and the box becomes clear. It can be said that the box is the “address” of the client in Japan provided for each request. That is, in the transfer service, the “address” in Japan is provided to the client.

  FIG. 2 is a diagram illustrating an example of an order information sheet. FIG. 3 is a diagram illustrating an example of the identification piece.

  The order information sheet 51 shown in FIG. 2 and the identification piece 61 shown in FIG. 3 correspond to each other. That is, based on the ordering information of a certain client, the ordering information sheet 51 shown in FIG. 2 and the identification piece 61 shown in FIG. 3 are output.

  The merchandise management system 1 outputs an order information sheet and an identification piece based on the order information, so that the worker can manage the received merchandise in a box corresponding to each order using them. .

  As shown in FIG. 2, the order information sheet 51 includes information about a box (BOX number), information related to ordering (order number, request date, requester name), and a forwarding destination (shipping address). included. In addition, the order information sheet 51 includes an order list indicating information on products to be transferred. In the order list, the product name, quantity, unit, and other information are associated with each of the ordered products that the client wants to transfer. In the example shown in FIG. 2, it can be seen that magazines, wasabi, instant miso soup, toys, and CDs have been ordered in the quantities indicated. Note that the order information sheet 51 may further include other information such as information on a contractor who has received an order for each product.

  The order information transmitted from the requester to the transferer includes, for example, information related to the order shown in the order information sheet 51, the transfer destination, and the order list. Other information may be included in the ordering information.

  Here, in the order information sheet 51, an order list code (an example of a list-corresponding image) 59 is shown. The order list code 59 is a two-dimensional code indicating order list information corresponding to the order list (information for specifying the order list in the merchandise management system 1). The order list code 59 is an image that can be read by the two-dimensional code reader 21. The order list information is, for example, an order number assigned for each order and uniquely identifying the order, but may be other information.

  When the order information sheet 51 is output from the printer 17, the worker stores the order information sheet 51 in a box corresponding to the order (corresponding to the box). Thus, by looking at the order information sheet 51 in the box, the worker can easily grasp information regarding the order corresponding to the box, the order list, and the like. Further, by reading the order list code 59 with the two-dimensional code reader 21, it is possible to easily specify the order in the server system 10, and it is possible to easily perform browsing operations and input operations using the server system 10. .

  Note that only the order list code 59 may be attached to the box. In this case, when the order information is received, a piece of paper or the like on which only the order list code 59 is printed that does not include the contents of the order list may be output from the printer 17. In this case, the worker uses the order list code 59 to specify an order in the server system 10 and causes the display unit 16 to display information such as the order list, thereby easily confirming the information such as the order list. be able to. Further, the order information sheet 51 may not include the order list code 59. In this case, another piece of paper on which the order list code 59 is printed may be output. Alternatively, the worker may specify an order in the server system 10 based on information such as an order number without using the order list code 59.

  As shown in FIG. 3, the identification piece 61 includes an individual code (an example of an identification image) 69 as identification information indicating a product corresponding to an order. The individual code 69 is a two-dimensional code indicating identification information and can be read by the two-dimensional code reader 21. In the present embodiment, the identification information includes, for example, an order number and a number assigned to each product in the order, and the combination of the order and the product is uniquely identified in the product management system 1 by the identification information. It can be specified. The identification information may indicate the product corresponding to the order by other information.

  The identification piece 61 is output for each product corresponding to the order. That is, an individual code 69 for one product (one type of product) is included in one identification piece 61. For example, when an ordering information sheet 51 including an ordering list of five types of products as shown in FIG. 2 is output for the ordering information, five identification pieces 61 as shown in FIG. 3 are output. The When multiple items of the same type are ordered, it is not limited to outputting one identification piece 61 for the plurality of items, but a plurality of identification pieces 61 are output. Also good.

  When the product corresponding to the order is received, the identification piece 61 is associated with the product by attaching or pasting the product to the product based on the order information. By reading the individual code 69 with the two-dimensional code reader 21, the product can be easily specified in the server system 10, and browsing operations and input operations using the server system 10 can be easily performed.

  In addition to the individual code 69, the identification piece 61 includes information related to ordering such as a product name and quantity, a BOX number, and a client name. By handling the product with the identification piece 61 attached thereto, the operator can easily identify which order the product is associated with visually.

  The identification piece 61 is used as follows, for example. When the identification piece 61 is output, the worker puts the identification piece 61 in the box. When the commodity is received, the worker specifies the box from the delivery destination information of the commodity, and stores the commodity in the box. At this time, the operator attaches the identification piece 61 corresponding to the product to the product and reads the individual code 69 of the identification piece 61 with the two-dimensional code reader 21. Thereby, the worker can input the identification information of the received goods to the server system 10. The server system 10 can record that the product has been received based on the identification information obtained by the two-dimensional code reader 21.

  Hereinafter, the operation of the product management system 1 according to the present embodiment will be described.

  FIG. 4 is a flowchart showing the operation of the product management system 1.

  In the present embodiment, when the transfer process is performed by the transfer person, the merchandise management system 1 performs the following operation as a whole based on the control of the control unit 11 of the server system 10.

  As shown in FIG. 4, in step S101, the merchandise management system 1 performs a request reception process. As a result, a transfer request (ordering to the transferer) made by the requester is accepted. Also, a box corresponding to the request is prepared by the forwarder.

  In step S102, the merchandise management system 1 determines whether or not an operation at the time of arrival by an operator has been performed. The merchandise management system 1 accepts an incoming operation when it is performed by an operator, and proceeds to the next process.

  The operation at the time of arrival is an operation performed by an operator in order to input the arrival of the commodity into the commodity management system 1 as described later when the commodity arrives. Specifically, for example, an operation of operating an input device to the server system 10 is performed. Note that the merchandise management system 1 may be configured to automatically detect the arrival of merchandise. For example, even if it is determined that the operation at the time of arrival is performed when the individual code 69 is read by the two-dimensional code reader 21, or the operation at the time of arrival is determined that the product is placed on the weighing scale 23. Good.

  In step S103, the merchandise management system 1 performs processing upon arrival. By the process at the time of arrival, it is recorded in the database 14 that the commodity in the order list is received.

  In step S104, the merchandise management system 1 determines whether or not all merchandise to be transferred has been received. If all the products to be transferred are not received, the process returns to step S102. When all the products to be transferred are received, the process proceeds to step S105.

  In step S105, the merchandise management system 1 performs shipping preparation processing. The package to be transferred is prepared by the shipping preparation process, and the requester is charged for the price.

  In step S106, the merchandise management system 1 issues a shipping instruction to the worker. The shipping instruction may be performed by any of various methods. For example, it may be performed by displaying that it can be shipped on the display unit 16, or may be performed by outputting sound from the server system 10 or the like. Alternatively, the printing may be performed by outputting a sheet indicating that the printer 17 can be shipped or a shipping slip. Further, a shipping instruction may be issued to the worker by transmitting a predetermined message to a terminal device owned by the worker. When the shipping instruction is performed in this way, the worker performs the shipping operation and delivers the transferred product to the delivery person.

  In step S107, the merchandise management system 1 performs a shipping notification process. Through the shipping notification process, the requester can know that the shipping has been performed.

  When the shipping notification is made, a series of operations is completed.

  FIG. 5 is a flowchart showing the request reception process.

  In the request acceptance process, in step S111, the merchandise management system 1 determines whether or not there is a request from the requester. For example, the merchandise management system 1 determines that there is a request when receiving request information from the client.

  In step S112, the merchandise management system 1 generates delivery destination information. In addition, the client is notified of the generated delivery destination information.

  In step S113, the merchandise management system 1 determines whether order information has been received. The merchandise management system 1 stands by until order information is received. If the merchandise management system 1 determines that the order information has been received, the merchandise management system 1 proceeds to the next process.

  In step S <b> 114, the merchandise management system 1 registers an order list in the database 14. The merchandise management system 1 records various information such as an order list in the database 14 based on the order information.

  In step S115, the merchandise management system 1 outputs the order information sheet 51 and the identification piece 61. When the order information sheet 51 and the identification piece 61 are output, the worker prepares a box attached with the order list code 59 as a box corresponding to the order (request).

  In step S116, the merchandise management system 1 transmits a response message to the requester. The response message informs the client that the order information has been received. Thus, the requester can know that the transferer has received the order information.

  When the process of step S116 is completed, the process returns to the process of FIG.

  FIG. 6 is a flowchart showing the arrival process.

  When the commodity arrives, the worker specifies the box from the delivery destination information of the commodity, puts the commodity into the box, and stores it as the commodity to be transferred. At this time, the operator takes out the identification piece 61 corresponding to the product previously placed in the box from the box and attaches the identification piece 61 to the product. Then, the operator reads the individual code 69 of the identification piece 61 with the two-dimensional code reader 21. Then, in step S151, the merchandise management system 1 acquires identification information read from the individual code 69.

  In step S152, the merchandise management system 1 updates the order list in the database 14. That is, the product management system 1 records in the database 14 that a product specified based on the identification information has been received.

  In step S153, the merchandise management system 1 notifies the requester of arrival. By the arrival notification, the requester can know that the commodity has been received.

  When the process of step S153 ends, the process returns to the process of FIG.

  FIG. 7 is a flowchart showing the shipping preparation process.

  In the shipping preparation process, the operator reads the individual code 69 of each product in the box with the two-dimensional code reader 21. Then, in step S171, the merchandise management system 1 acquires the identification information read from the individual code 69 of the merchandise in the box, that is, the merchandise to be transferred.

  Next, the operator reads the order list code 59 attached to the box with the two-dimensional code reader 21. Then, in step S172, the merchandise management system 1 acquires information on the merchandise to be transferred based on the order list information read from the order list code. That is, an order list is specified based on the order list information, and information on products included in the order list, that is, information on products that should be transferred originally is acquired.

  In step S173, the merchandise management system 1 collates the identification information of the transferred merchandise with the information of the merchandise to be transferred.

  In step S174, the merchandise management system 1 determines whether or not the merchandise to be transferred matches the merchandise to be transferred. If it is determined that they match, the process proceeds to step S176. On the other hand, when it is determined that the two do not match, the process proceeds to step S175.

  In step S175, the merchandise management system 1 notifies the worker of an error. By notifying the error, the operator can know that there is a possibility that the product to be transferred is different from the product in the box. For this reason, it is possible to prevent erroneous transfer such that a product that has not been ordered is included or a product that should be included is missing. The error notification can be performed by various methods. For example, the content of the error notification can be displayed on the display unit 16 so that the user can be notified. In addition, the user can be notified by voice or the like, or can be notified by other methods. When the error notification is performed, for example, the process returns to step S171.

  On the other hand, in step S176, the merchandise management system 1 calculates the price charged to the client. The price is, for example, an amount obtained by adding a shipping fee to be paid to the delivery person and a fee related to the transfer process. The postage and the fee are calculated by referring to the price information of the delivery person based on the contents of the product to be transferred and information such as the transfer destination, for example. Then, the product management system 1 transmits a preparation completion notice to the requester. The preparation completion notification is a numerical value including the fact that the preparation for transfer is completed and the request for payment. That is, the merchandise management system 1 charges the requester for the calculated price in a state where the transfer preparation is completed.

  In step S177, the merchandise management system 1 confirms that the price has been paid from the requester. The merchandise management system 1 confirms, for example, that the payment of the credit card is completed or that the transfer to the bank account is completed.

  When the process of step S176 is completed, the process returns to the process of FIG.

  FIG. 8 is a flowchart showing the shipping notification process.

  In step S191, the merchandise management system 1 determines whether or not the transfer product has been shipped. If yes, go to the next process.

  In step S192, the merchandise management system 1 transmits shipping information to the requester.

  In step S193, the merchandise management system 1 determines whether a predetermined notification trigger has been detected. If detected, the process proceeds to step S194. On the other hand, if not detected, the process proceeds to step S195.

  Here, the notification trigger is based on, for example, that the requester has output a confirmation request to the forwarder, that a predetermined time has elapsed from the timing of sending or sending the previous delivery information, or the delivery information. For example, the product management system 1 may determine that the delivery status has progressed.

  In step S194, the merchandise management system 1 transmits delivery information to the requester. Thereby, the client can know the delivery status. Thereafter, the process returns to step S193.

  In step S195, the merchandise management system 1 acquires delivery information from the deliverer. Further, the merchandise management system 1 updates the stored delivery information with new delivery information acquired from the delivery person.

  In step S196, the merchandise management system 1 determines whether or not the transfer product has been delivered. If not delivered, the process returns to step S193. On the other hand, if it is delivered, the process returns to the process of FIG. The determination can be made based on delivery information, for example.

  In the case where the merchandise management system 1 does not regularly acquire delivery information from the deliverer, for example, when a predetermined period has elapsed from a predetermined timing (timing for shipping), it is assumed that the delivery has been delivered. You may make it complete | finish a process and return to the process of FIG.

  As described above, in the present embodiment, the transfer person can manage the products transferred using the product management system 1 and perform the transfer process efficiently. Information relating to a request (order for transfer) from the requester can be received, and various communications from the transferer to the requester can be easily performed using the product management system 1.

  The merchandise management system 1 provides confirmation information so that it can be acquired using the terminal device 30 operated by the client when the merchandise ordered by the client arrives. Therefore, the requester can easily know the progress of the work on the transfer service side until the product requested by the client is transferred, and can be relieved.

  In the merchandise management system 1, it is determined whether or not all merchandise to be transferred has been received. Therefore, the operator of the transferer can easily know that the goods to be transferred are ready and can start the next operation. Further, the product management system 1 determines whether or not the product to be transferred is a product to be transferred that is grasped based on the ordering information before being actually transferred. Therefore, it is possible to reliably prevent erroneous transfer.

  The arrival of the product and the confirmation of the transferred product are performed by pasting the identification piece 61 output by the product management system 1 on the product and reading the information of the identification piece 61 by the apparatus. Therefore, the work can be saved, and the occurrence of human error can be prevented. Since the identification code 61 is provided with the individual code 69, it can be easily and reliably operated by reading it with the two-dimensional code reader 21. In addition, the cost of outputting the identification piece 61 can be kept low.

  The merchandise management system 1 outputs an order information sheet 51 having an order list code 59 that can be read by the two-dimensional code reader 21. Therefore, the operator can easily specify the information of the order list managed by the product management system 1 by reading the order list code 59 with the two-dimensional code reader 21 in a work area such as a box. Can save labor.

  The merchandise management system 1 provides delivery information indicating delivery status by the deliverer after the transferred product is delivered to the deliverer, and can obtain it using the terminal device 30 operated by the requester. To do. Therefore, the requester can acquire the delivery information from the forwarder without separately inquiring the delivery status to the delivery person.

  In the present embodiment, part of the processing can be changed as appropriate. For example, when processing at the time of arrival, the product management system 1 may acquire state information in addition to the arrival information, and provide the requester with the arrival information and information based on the state information as confirmation information. . The state information may be, for example, information based on a result of an inspection performed on a received product using an inspection device, or information based on a result of a measurement performed on a received product using a measuring device. There may be.

  By obtaining the confirmation information from the merchandise management system 1 in this manner, the requester can know the status of the received merchandise and the package to be transferred including the received merchandise before receiving the transferred merchandise. Therefore, for example, before the transfer product is shipped from the transferer, the requester can replace, add, reduce, or take corresponding measures for the product to be included in the transfer product. Therefore, by using the merchandise management system 1, a highly convenient transfer service can be provided to the client.

  Hereinafter, a modified example of this embodiment will be described.

  FIG. 9 is a flowchart showing processing upon arrival according to the first modification of the present embodiment.

  As shown in FIG. 9, the worker attaches the individual code 69 corresponding to the product to the product and reads it with the two-dimensional code reader 21. Then, in step S231, the merchandise management system 1 acquires the identification information read from the individual code 69.

  Next, the worker stores the product in a box as the product to be transferred. Then, the weight of the box containing the product is measured by the weigh scale 23. In step S232, the merchandise management system 1 acquires box weight information (an example of information based on the result of measurement performed on a received merchandise using a measuring device). The measured weight information corresponds to the current weight of the transferred product. That is, the product management system 1 calculates the current weight of the transferred product from the measurement result of the weight of the weigh scale 23. The product management system 1 may grasp the weight of the received product from the history of the weight measurement results.

  In step S233, the merchandise management system 1 updates the order list in the database 14.

  In step S234, the merchandise management system 1 calculates a delivery fee for the transfer product. The delivery fee can be calculated based on a predetermined fee table set by the delivery person and the current weight of the transferred product measured by the weigh scale 23, but is not limited to this.

  In step S235, the merchandise management system 1 notifies the requester of arrival. The arrival notification includes, for example, information that the product has arrived, information on the current price calculated based on the current delivery fee, and the like.

  When the process of step S235 ends, the process returns to the process of FIG.

  In this way, the client is provided with the current price together with the arrival information. Therefore, the client can check the necessary price at any time, and can prepare for payment or consider addition or reduction of products to be transferred.

  FIG. 10 is a flowchart showing processing upon arrival according to the second modification of the present embodiment.

  The second modification can be applied to a case where the delivery fee of the delivery person is determined by a plurality of delivery fee classes for each package weight. For example, if the weight of the luggage is the first class up to a predetermined first weight, the delivery fee is the first charge, and the weight of the luggage exceeds the first weight and the second up to the predetermined second weight. If the class is a second class, the delivery charge is a second charge higher than the first charge, and if the weight of the package exceeds the second weight and reaches a predetermined third weight, the delivery charge is the second charge. The second modification can be applied to the case where the third charge is higher than the second charge.

  In the second modified example, when another product can be added within the same fee as when the product ordered by the client is transferred, the client may be encouraged to purchase the other product. It can be done. That is, the merchandise management system 1 can propose to the client a merchandise that can be included in the transferred product within a range that fits within the margin when there is a margin in the transferred package including the received merchandise. . At this time, the proposed product may be sold by a contractor different from the transferor, or may be sold by the transferor himself / herself to the requester according to the order of the requester. If the forwarder owns the proposed product, the product can be immediately included in the forwarded product in response to the request of the client, and the time until shipping is not increased.

  In addition, as a margin, it is not restricted to the margin regarding a weight. For example, when the delivery charge class is set according to various factors such as weight, transfer product size, product price, product quality / material, etc. When it is expected, the product may be proposed.

  As shown in FIG. 10, the processing from step S331 to step S333 is the same as the processing from step S231 to step S233 described above.

  In step S334, the merchandise management system 1 sets a delivery fee class. The delivery charge class is set to a class corresponding to the current weight of the transferred product, for example.

  In step S335, the merchandise management system 1 calculates the difference between the current weight of the transferred merchandise and the weight allowed by the set delivery fee class (an example of a margin in the transferred parcel including the received merchandise). .

  In step S334, if the weight of the undelivered product can be assumed based on the ordering information, the weight when the product including the unstocked product is transferred based on the current weight of the transferred product. As a result, the delivery charge class may be set. In this case, in step S335, the difference between the weight when the product including undelivered products is transferred and the weight allowed for the set delivery charge class (an example of a margin in the transferred package including the received products). May be calculated.

  In step S336, the merchandise management system 1 identifies the merchandise to be proposed to the client. The proposed product is performed, for example, by searching for a product that is lighter than the calculated margin weight from a pre-stored suggested product list. When specifying the proposed product, the product management system 1 uses information on the product that the client has ordered so far, and attribute information of the client (for example, age, gender, place of residence and this). However, it is also possible to consider the above.

  In step S337, the merchandise management system 1 notifies the requester of arrival with a purchase proposal. That is, when sending the arrival information to the requester, the proposer attaches product information regarding the proposed product and information indicating that the product is recommended for purchase. Note that the product proposal method is not limited to this. For example, the product proposal method may be displayed on a web page related to the transfer service viewed by the client as needed.

  By making a purchase proposal in this way, the client can obtain what he / she likes among the proposed products without increasing the shipping cost. The requester can place an order for a product proposed to the forwarder, for example. When the merchandise management system 1 receives the order, the merchandise management system 1 adds the merchandise to the order list so that the worker can perform the transfer process. The transfer service fee may be increased according to, for example, the number of products, or may be a predetermined amount regardless of the number of products per transfer.

  When the process of step S337 ends, the process returns to the process of FIG.

  FIG. 11 is a flowchart showing processing upon arrival according to a third modification of the present embodiment.

  In the third modification, the received product is photographed by the photographing device 25 (an example of inspection), and the photographed product image is provided to the client. The requester can know the appearance state of the received product and other information before receiving it as a transfer product.

  In this modification, the merchandise management system 1 can inspect a predetermined inspection item based on the product photographed image. Then, based on the result (an example of the result of the inspection performed using the inspection device for the received product), a product photographed image is provided to the client when necessary. In addition, you may make it provide a requester with a product photography image (an example of the result of the test | inspection performed using the test | inspection apparatus about the goods received). Further, only a predetermined inspection using the product photographed image may be performed, and the result may be provided to the client, and the product photographed image may not be provided.

  As the inspection, for example, it is determined whether or not there is an abnormality in the state of the exterior of the product using a machine learning technology, or there is a predetermined number of days or more until the expiration date (expiration date) of the product read by the optical character recognition technology. It is judged whether or not, and various things are mentioned.

  As shown in FIG. 11, step S431 and step S432 are the same as the processing of step S231 and step S233.

  Here, the operator reads the individual code 69 of the received product, and then images the product with the imaging device 25. Various shooting methods, the number of shots, and the like can be set. Thereafter, the worker stores the product in a box.

  Then, in step S433, the merchandise management system 1 acquires a merchandise photographed image obtained by the photographing device 25. Then, a predetermined inspection is performed by performing an image recognition process on the photographed product image. By the inspection, the product management system 1 determines whether it is necessary for the requester to confirm the product photographed image (confirmation determination required) or not.

  In step S434, the merchandise management system 1 determines whether or not confirmation is required. If it is determined that confirmation is necessary, the process proceeds to step S435. On the other hand, if the confirmation is not required, the process proceeds to step S436.

  In step S435, the product management system 1 attaches the product photographed image to the arrival notification. At this time, the merchandise management system 1 may include information on the reason why the confirmation determination is performed in the arrival notification so that the requester can easily check the merchandise photographed image. When this process is performed, the process proceeds to step S436.

  In step S436, the merchandise management system 1 notifies the requester of arrival. When a confirmation is required, a product image is attached so that the client can confirm the request and give the following return instructions as needed. Become.

  In step S437, the merchandise management system 1 determines whether there is a return instruction issued through the terminal device 30 or the like. If there is no return instruction, the processing returns to FIG. That is, the merchandise is stored until it is transferred, with the merchandise being transferred and the goods to be transferred. On the other hand, if there is a return instruction, the process proceeds to step S438.

  In step S438, the merchandise management system 1 performs a return process. That is, the product for which the return instruction has been received is removed from the order list. That is, the product for which a return instruction has been received is no longer a product to be transferred. At this time, the worker performs, for example, a work of taking out a product for which a return instruction has been received from the box and returning it to the seller by repacking.

  Since the return instruction is accepted and the return process is performed in this way, the requester checks the product shooting video, for example, and if a product different from the expected one is received, the product is transferred. Can be returned before Since it is returned to the seller from under the domestic forwarder, the cost for returning is relatively low. That is, it is possible to prevent the requester from paying a postage for useless transfer, the trouble of returning the product himself / herself, and the cost of returning it from a remote place.

  When the process of step S438 ends, the process returns to the process of FIG. Even if the confirmation is required, the transferer does not respond to the request regarding the return of the product from the client after the transfer.

  In addition, the process of step S437 and step S438 may be comprised so that it may be performed at any time before dispatch preparation is performed, and when each goods are received or when all the goods to be transferred are received. It may be performed only within a predetermined period based on the above. Moreover, it replaces with the process of step S437 and step S438, and the operation | work which discards goods based on the instruction | indication which discards goods without performing transfer may be performed.

  FIG. 12 is a flowchart showing processing upon arrival according to a fourth modification of the present embodiment.

  In the fourth modified example, the received product is evaluated by appraisal, and the appraisal result is provided to the client before transfer. The client can know the appraisal result such as the value of the received goods and other information before receiving it as a transfer product. The appraisal here is an appraisal by an external expert, but is not limited to this. For example, a check by the worker of the transferer (whether it is a complete product or equipment is available) Evaluation of whether or not) may be used.

  As shown in FIG. 12, step S531 and step S532 are the same as the processing of step S231 and step S233.

  In step S533, the merchandise management system 1 reads the appraisal flag for the received merchandise. The appraisal flag is stored in association with the order list, for example. The appraisal flag is a flag that is set to “Yes” when it is desired to receive appraisal for each product specified by the client at the request of the client. That is, the appraisal flag is information relating to the necessity of evaluation for the product corresponding to the order. Note that the merchandise management system 1 may accept an appraisal instruction for receiving appraisal for the received merchandise from the requester via the terminal device 30.

  In step S534, the merchandise management system 1 determines whether there is an appraisal flag for the received merchandise. If the appraisal flag is “Yes”, the process proceeds to step S535. On the other hand, if the appraisal flag is not “Yes”, the process proceeds to step S536.

  Here, when the merchandise management system 1 determines that the appraisal flag is “Yes”, the operator requests the appraiser to approve the product. The forwarder acquires the appraisal result of the product from the appraiser who performed the appraisal. The appraisal result may be acquired by the forwarder by being sent to the worker, or may be acquired by the transferer when the appraiser sends or inputs information related to the appraisal result to the product management system 1. Also good.

  In step S535, the merchandise management system 1 reads information related to the appraisal result. When this process is performed, the process proceeds to step S536.

  In step S536, the merchandise management system 1 notifies the requester of arrival. When the appraisal is performed, a notification of arrival is made together with the appraisal result. After confirming the appraisal result, the requester can respond as necessary, such as giving the following return instruction.

  Step S537 and step S538 are the same as the processing of step S437 and step S438. Since the return instruction is accepted and the return process is performed, the client confirms the appraisal result, for example, and if a product different from the expected one or a product lacking value is received, The goods can be returned before they are transferred. Since it is returned to the seller from under the domestic forwarder, the cost for returning is relatively low. That is, it is possible to prevent the requester from paying a postage for useless transfer, the trouble of returning the product himself / herself, and the cost of returning it from a remote place. Products that are received by appraisal, for example, when buying and selling products through auction services or personal buying and selling services, purchasing antiques from antique stores, purchasing art, and purchasing used items from secondhand stores The client can confirm the value of the item, the explanation by the seller, the presence or absence of a failure of the received product, etc. before the transfer is performed.

  When the process of step S538 ends, the process returns to the process of FIG.

  [Others]

  You may comprise embodiment which combined the above-mentioned several embodiment suitably. For example, the configuration is not limited to the configuration of the above-described embodiment, and each component of the above-described embodiment may be appropriately replaced or combined with a component of another embodiment. In addition, in the above-described embodiment, some components and functions may be omitted.

  The terminal device may be, for example, a home appliance having a web browser function or an email browsing function. In addition, the terminal device may have a function of reading out information sent from the product management system. The terminal device used when the client transmits information to the product management system may be different from the terminal device that acquires information obtained from the product management system. The terminal device handled by the client is not limited to specific hardware.

  The product to be transferred may not match the product on the order list. If there are products that are difficult to transfer due to laws and regulations, size, or other circumstances among the products on the order list, the products to be transferred may be transferred excluding such products. In addition, for example, a product that has not reached the transferer even after a predetermined period from the time of ordering or requesting may be excluded from the product to be transferred and transferred. In these cases, the product to be transferred may be changed in accordance with the requester's instruction, or the product management system automatically determines whether transfer is possible based on the order list information, transfer destination information, etc. The client may be notified.

  When the product management system receives the product, it reads the code (barcode, etc.) for each product originally attached to the product with a reader or reads the invoice with the reader. The information may be obtained. In this case, the product management system may automatically determine whether the received product is a product corresponding to the order by comparing the obtained product information with the order information. It is possible to reduce the labor of the operator who determines which order the received product is from and to improve the efficiency of the transfer process.

  The individual code of the identifier and the order list code are not limited to those that can read information using an image such as a two-dimensional code. For example, information may be readable using an image such as a barcode or an image of a multidimensional code such as a so-called three-dimensional code. In addition, for example, an RF tag or the like that can read information wirelessly is used for any or all of the identifier individual codes and order list codes, and the RF tag information and the order list are associated and managed. The information of the RF tag attached to the received product may be managed in association with each product to be transferred. In this case, an output device capable of outputting the RF tag may be used in the product management system.

  The forwarder may determine which requester's order is based on the information of the requester attached to the delivery slip or the like of the received product. For example, according to an agreement between the forwarder and the requester in advance, the requester places an order so that predetermined information (for example, telephone number, account name, date, and combinations thereof) is included in the delivery slip etc. Also good. In this case, the process of step 1 in FIG. 1 may not be performed.

  As the inspection apparatus, for example, an ultrasonic inspection apparatus capable of inspecting a product using ultrasonic waves may be used. Moreover, as a measuring apparatus, you may use what acquires the shape, magnitude | size, etc. of goods, for example by a contact system or a non-contact system. As these devices, various devices that can be used for product inspection and measurement and that can be used in the product management system 1 can be used.

  A program for executing the processing in the above-described embodiment can be provided, or the program can be recorded on a recording medium such as a CD-ROM, a flexible disk, a hard disk, a ROM, a RAM, or a memory card and provided to the user. It may be. The program may be downloaded to the apparatus via a communication line such as the Internet. The processing described in the text in the above flowchart is executed by the CPU according to the program.

  The above embodiment should be considered as illustrative in all points and not restrictive. The scope of the present invention is defined by the terms of the claims, rather than the description above, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.

DESCRIPTION OF SYMBOLS 1 Merchandise management system 10 Server system 11 Control part 12 Storage part 13 Program 14 Database 15 Communication part 16 Display part 17 Printer 21 Two-dimensional code reader (an example of a reading device)
23 Weigh scale (example of measuring device)
25 Imaging device (example of inspection device)
30 terminal device 40 delivery server 51 order information sheet 59 order list code (an example of a list-compatible image)
61 Identification piece 69 Individual code (an example of an identification image)

In order to achieve the above object, according to one aspect of the present invention, the merchandise management system is configured to transfer the merchandise shipped from the contractor in response to the order from the contractor to the contractor to the transfer destination corresponding to the requester. A product management system for managing order information acquisition means for acquiring order information including information related to a product corresponding to an order sent from a terminal device operated by a requester, and receiving information related to the product corresponding to the order Product information acquisition means comprising: product information acquisition means to be acquired; and confirmation information provision means for providing confirmation information for confirming arrival information using a terminal device operated by the requester. In addition to the arrival information, the result of the inspection performed on the received product using the inspection device or the result of the measurement performed on the received product using the measuring device. The status information is acquired based on the status information, and the confirmation information providing means provides the confirmation information based on the status information. Multi-stage delivery charges are set according to at least one of the amount of the product included in the package, the quality of the product included in the transferred package, and the material of the product included in the transferred package. Based on the information, the margin detecting means for detecting the margin of the package that can be transferred together with the transferred package at the same delivery fee as the case of transferring the transferred package, and the margin detecting unit detected Providing product information that can be obtained by using the terminal device operated by the client, the product information related to the product that can be included in the package transferred within the margin Further comprising a stage.
Preferably, in the merchandise management system, the confirmation information providing means provides confirmation information including information on the package to be transferred including the received merchandise based on the state information.
According to another aspect of the present invention, a merchandise management system manages a merchandise shipped from a contractor in accordance with an order for the contractor by a client so as to be transferred to a transfer destination corresponding to the client. The order information acquisition means for acquiring the order information including the information about the product corresponding to the order sent from the terminal device operated by the requester, and the product information acquisition for acquiring the arrival information about the product corresponding to the order. Sent from the terminal device operated by the requester and the confirmation information providing device for providing the confirmation information for confirming the arrival information using the terminal device operated by the requester. Evaluation necessity information acquisition means for acquiring evaluation necessity information about necessity of evaluation of the product corresponding to the order, and evaluation necessity information is obtained that evaluation is necessary In this case, in addition to the arrival information, the product information acquisition unit acquires information indicating the result of the evaluation performed on the received product, and the confirmation information providing unit confirms the confirmation information based on the information indicating the evaluation result. I will provide a.

Preferably, the merchandise management system further includes an image output means for outputting a list-corresponding image indicating order list information corresponding to an order list indicating information of merchandise to be transferred, which can be read by the reading device, based on the order information. And the second transfer determination means acquires information on the product to be transferred by reading the list-corresponding image by the reading device, and the identification piece includes an identification image that can be read by the reading device and indicates the identification information. It is attached.

Claims (10)

A product management system for managing a product shipped from the contractor in accordance with an order for the contractor by a requester in order to transfer the product to a transfer destination corresponding to the requester;
Order information acquisition means for acquiring order information transmitted from the terminal device operated by the requester and including information relating to the product corresponding to the order;
Product information acquisition means for acquiring arrival information related to the product corresponding to the order;
A commodity management system comprising confirmation information providing means for providing confirmation information for confirming the arrival information so that the confirmation information can be obtained using a terminal device operated by the client. First transfer determination means for determining whether or not all of the products to be transferred to the transfer destination are received based on the arrival information acquired by the product information acquisition means and the ordering information;
Information on the product to be transferred read by the reading device after it is determined by the first transfer determination means that all of the products to be transferred have been received, and the product to be transferred corresponding to the ordering information The product management system according to claim 1, further comprising: a second transfer determination unit that determines whether or not the product to be transferred is the product to be transferred by checking with information. Based on the ordering information, further comprising an identification piece output means for outputting an identification piece associated with the product corresponding to the received order;
The identification piece includes identification information indicating a product corresponding to the order,
The second transfer determination means acquires the identification information by reading the identification piece by the reading device, and compares the identification information with information relating to the product to be transferred, thereby transferring the identification information. The product management system according to claim 2, wherein it is determined whether or not the product is the product to be transferred. An image output means for outputting a list-corresponding image indicating order list information corresponding to an order list indicating information on the product to be transferred, which can be read by the reading device, based on the order information;
The product management system according to claim 3, wherein an identification image that indicates the identification information and is readable by the reading device is attached to the identification piece. In addition to the arrival information, the commodity information acquisition means is based on the result of the inspection performed on the received commodity using the inspection apparatus or the result of the measurement performed on the received commodity using the measuring apparatus. Get
5. The commodity management system according to claim 1, wherein the confirmation information providing unit provides the confirmation information based on the state information.   6. The commodity management system according to claim 5, wherein the confirmation information providing means provides the confirmation information including information on a package to be transferred including a commodity received based on the state information. Based on the state information, margin detecting means for detecting a margin in the package to be transferred including the received goods,
Products that are provided so that product information related to products that can be included in the transferred package within a range that falls within the margin detected by the margin detection means can be acquired using the terminal device operated by the client The product management system according to claim 5, further comprising an information providing unit. Further comprising evaluation necessity information acquisition means for acquiring evaluation necessity information about necessity of evaluation of the product corresponding to the order sent from the terminal device operated by the requester;
When the evaluation necessity information indicating that the evaluation is necessary is acquired, the product information acquisition unit acquires information indicating a result of evaluation performed on the received product in addition to the arrival information. ,
The merchandise management system according to claim 1, wherein the confirmation information providing unit provides the confirmation information based on information indicating a result of the evaluation. A delivery status acquisition means for acquiring a delivery status of the package by the deliverer after the package to be transferred including the product to be transferred is handed over to the deliverer for transfer;
9. A delivery status providing unit that provides information related to the delivery status acquired by the delivery status acquisition unit so that the information can be acquired using a terminal device operated by the requester. Product management system described in 1. A product transfer method for transferring a product shipped from the contractor in response to an order to the contractor by a requester to a transfer destination corresponding to the requester,
Obtaining order information including information related to the product corresponding to the order sent from the terminal device operated by the requester;
Obtaining arrival information relating to the product corresponding to the order;
Providing a confirmation information for confirming the arrival information so that the confirmation information can be obtained using a terminal device operated by the requester.

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