JP2019161609A - Information processing device, information processing system, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent the log information from being transmitted from the workflow executing environment to the log information managing environment even when the workflow executing environment and the log information managing environment are different. Providing equipment. An information processing apparatus that is connected to a network different from a log information management apparatus that manages log information of a workflow, executes a workflow, and transmits log information of the executed workflow to the log information management apparatus. A log information storage unit that stores log information of the executed workflow, a log information transmission unit that transmits the log information to the log information management device, and a confirmation unit that confirms whether or not there is untransmitted log information to the log information management device. The above-mentioned problem is solved by having an untransmitted log information transmitting means for transmitting the confirmed untransmitted log information to the log information management device. [Selection diagram] Figure 4

Description

  The present invention relates to an information processing apparatus, an information processing system, and a program.

  For example, there is a technique for managing a job of a cooperative operation by aggregating and associating logs of jobs performed by each of a plurality of image forming apparatuses with an image forming apparatus that is a control source of the cooperative operation. In such a conventional technique, even when a device having a configuration in which an operation unit and a main unit are independent is operated in a cooperative manner, a cooperative system that can manage a job of the cooperative operation has been conventionally known. (For example, refer to Patent Document 1).

  In recent years, for example, a workflow is registered and executed in an information processing system in a user environment such as on-premises, or a workflow is registered and executed in an information processing system in a service providing environment such as the Internet different from the user environment. It became so. When collectively managing log information of workflows executed in such different environments, it is conceivable to collectively manage log information in a service providing environment such as the Internet different from the user environment.

  However, when log information is collectively managed in a service providing environment such as the Internet different from the user environment, the log information may not be transmitted from the user environment to the service providing environment due to a network trouble or the like. As described above, the log information that has not been transmitted from the user environment to the service providing environment is not managed in the service providing environment and cannot be provided to the user.

  One embodiment of the present invention prevents log information from being transmitted from an environment for executing a workflow to an environment for managing log information even when the environment for executing the workflow is different from the environment for managing log information. It is an object of the present invention to provide an information processing apparatus that can perform the above processing.

  In order to achieve the above object, an embodiment of the present invention is connected to a network different from a log information management apparatus that manages log information of a workflow, executes the workflow, and logs the executed workflow log information to the log. An information processing apparatus for transmitting to an information management apparatus, comprising: log information storage means for storing log information of an executed workflow; log information transmission means for transmitting the log information to the log information management apparatus; and the log information management Unsent log information confirmation means for confirming the presence / absence of the log information that has not been transmitted to the apparatus, and an unsent log for transmitting the unsent log information confirmed by the unsent log information confirmation means to the log information management apparatus And an information transmission means.

  According to an embodiment of the present invention, even when an environment for executing a workflow and an environment for managing log information are different, log information is not transmitted from the environment for executing the workflow to the environment for managing log information. Can be prevented.

It is a lineblock diagram of an example of an information processing system concerning this embodiment. It is a hardware block diagram of an example of the computer which concerns on this embodiment. 1 is a hardware configuration diagram of an example of an image forming apparatus according to an embodiment. It is a functional lineblock diagram of an example of an information processing system concerning this embodiment. It is a sequence diagram of an example of a workflow executed in the information processing system. It is a sequence diagram of an example of a process for confirming a job log. It is a block diagram of an example of a job log. It is an image figure of an example of the screen which a job log display application displays. It is a sequence diagram of an example when a job log is retransmitted in the information processing system according to the present embodiment. FIG. 10 is an image diagram of an example of a screen displayed by a job log display application when a transmission failure job log is retransmitted. It is a sequence diagram of an example when a job log is retransmitted in the information processing system according to the present embodiment. FIG. 10 is an image diagram of an example of a screen displayed by a job log display application when a transmission failure job log is retransmitted.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[First embodiment]
<System configuration>
First, the system configuration of the information processing system 1 according to the present embodiment will be described with reference to FIG. FIG. 1 is a configuration diagram of an example of an information processing system according to the present embodiment.

  In the information processing system 1 illustrated in FIG. 1, a user environment 10 and a cloud environment 20 are connected to be communicable via a network 30 such as the Internet. The information processing system 1 executes a workflow in which a plurality of processes are executed in at least one of the user environment 10 and the cloud environment 20. A cloud environment 20, which is an example of a service providing environment, has a configuration including a cloud workflow server device 22. The cloud workflow server device 22 is connected to the network 30 via the network 26 of the cloud environment 20. The cloud workflow server device 22 executes the workflow of the cloud environment 20. Further, the cloud workflow server device 22 manages information and status (job log) of workflow execution in the cloud environment 20 and workflow execution in the user environment 10.

  A user environment 10 in FIG. 1 includes an image forming apparatus 12, an on-premises server apparatus 14, and a firewall 16. The image forming apparatus 12 and the on-premises server apparatus 14 in FIG. 1 are connected to the network 30 via the network 18 and the firewall 16 of the user environment 10. The image forming apparatus 12 is an example of an electronic device. The image forming apparatus 12 is also an example of an information processing apparatus. The image forming apparatus 12 executes a workflow of the user environment 10 described later.

  The workflow of the user environment 10 may be realized by an information processing apparatus (for example, an on-premises workflow server apparatus) other than the image forming apparatus 12 connected to the network 18. The workflow of the user environment 10 is linked with the on-premises server device 14 and the cloud workflow server device 22. The on-premises server device 14 is an example of an information processing device such as an FTP server device or an SMB server device used as a file acquisition source or a file transmission destination.

  The information processing system 1 is not limited to the configuration shown in FIG. For example, the user environment 10 may include electronic devices such as scanners, printers, facsimiles, projectors, and electronic blackboards other than the image forming apparatus 12. Electronic devices such as the image forming apparatus 12, a scanner, a printer, a facsimile, a projector, and an electronic blackboard are examples of electronic devices that execute a workflow in the user environment 10.

  Further, FIG. 1 shows an example in which the image forming apparatus 12, the on-premises server apparatus 14, and the cloud workflow server apparatus 22 are one, but a plurality of apparatuses may be used.

<Hardware configuration>
"Computer"
The on-premises server device 14 and the cloud workflow server device 22 are realized by, for example, a computer having a hardware configuration as shown in FIG. FIG. 2 is a hardware configuration diagram of an example of a computer according to the present embodiment.

  2 includes an input device 501, a display device 502, an external I / F (interface) 503, a RAM (Random Access Memory) 504, a ROM (Read Only Memory) 505, a CPU (Central Processing Unit) 506, a communication I / O. F507, HDD (Hard Disk Drive) 508, etc. are provided, and each is connected to each other via a bus B. Note that the input device 501 and the display device 502 may be connected and used when necessary.

  The input device 501 includes a keyboard, a mouse, a touch panel, and the like, and is used by a user to input each operation signal. The display device 502 includes a display and the like, and displays a processing result by the computer 500.

  A communication I / F 507 is an interface for connecting the computer 500 to various networks. Thereby, the computer 500 can perform data communication via the communication I / F 507.

  The HDD 508 is an example of a nonvolatile storage device that stores programs and data. The stored programs and data include an OS (Operating System) that is basic software for controlling the entire computer 500 and programs that provide various functions on the OS. The computer 500 may use a drive device (eg, a solid state drive: SSD) that uses a flash memory as a storage medium instead of the HDD 508.

  The external I / F 503 is an interface with an external device. The external device includes a recording medium 503a. Accordingly, the computer 500 can read and / or write the recording medium 503a via the external I / F 503. Examples of the recording medium 503a include a flexible disk, a CD (Compact Disk), a DVD (Digital Versatile Disk), an SD (Secure Digital) memory card, and a USB memory.

  The ROM 505 is an example of a nonvolatile semiconductor memory (storage device) that can retain programs and data even when the power is turned off. The ROM 505 stores programs and data such as a basic input / output program, OS settings, and network settings that are executed when the computer 500 is started up. The RAM 504 is an example of a volatile semiconductor memory (storage device) that temporarily stores programs and data.

  The CPU 506 is an arithmetic device that realizes control and functions of the entire computer 500 by reading a program and data from a storage device such as the ROM 505 and the HDD 508 onto the RAM 504 and executing processing. The on-premises server device 14 and the cloud workflow server device 22 of FIG. 1 can implement various processes as described later, for example, by the hardware configuration shown in FIG.

<Image forming apparatus>
The image forming apparatus 12 in FIG. 1 is realized by a computer having a hardware configuration as shown in FIG. 3, for example. FIG. 3 is a hardware configuration diagram of an example of the image forming apparatus according to the present embodiment. The image forming apparatus 12 in FIG. 3 includes a controller 601, an operation panel 602, an external I / F 603, a communication I / F 604, a printer 605, a scanner 606, and the like.

  The controller 601 includes a CPU 611, a RAM 612, a ROM 613, an NVRAM 614, an HDD 615, and the like. The ROM 613 stores various programs and data. The RAM 612 temporarily stores programs and data. The NVRAM 614 stores setting information, for example. The HDD 615 stores various programs and data.

  The CPU 611 implements control and functions of the entire image forming apparatus 12 by reading programs, data, setting information, and the like from the ROM 613, the NVRAM 614, the HDD 615, and the like onto the RAM 612 and executing the processing.

  The operation panel 602 includes an input unit that receives input from the user and a display unit that performs display. An external I / F 603 is an interface with an external device. The external device includes a recording medium 603a. Accordingly, the image forming apparatus 12 can read and / or write the recording medium 603a via the external I / F 603. Examples of the recording medium 603a include an IC card, a flexible disk, a CD, a DVD, an SD memory card, and a USB memory.

  The communication I / F 604 is an interface for connecting the image forming apparatus 12 to the network 18. Thereby, the image forming apparatus 12 can perform data communication via the communication I / F 604. A printer 605 is a printing device for printing print data on paper. A scanner 606 is a reading device for reading image data (electronic data) from a document.

<Functional configuration>
Next, a functional configuration of the information processing system 1 according to the present embodiment will be described. In the following description, the workflow in the user environment is called an on-premises workflow, and the workflow in the cloud environment is called a cloud workflow.

  FIG. 4 is a functional configuration diagram of an example of the information processing system according to the present embodiment. In the functional configuration diagram of FIG. 4, the firewall 16 is omitted. The image forming apparatus 12 includes a network communication unit 50, a job log storage unit 52, a job log request transmission / reception unit 54, an on-premises workflow processing execution unit 56, an on-premises workflow control unit 58, a job log confirmation unit 60, and a workflow request transmission / reception unit 62. . The image forming apparatus 12 includes a job log display application 64, a scan application 66, a print application 68, a scan unit 70, a print unit 72, and an image data storage unit 74.

  The network communication unit 50 performs network communication with the cloud workflow server device 22. The job log storage unit 52 stores a job log. The job log request transmission / reception unit 54 transmits / receives a job log acquisition request and storage request. The job log request transmission / reception unit 54 acquires the job log that received the acquisition request from the job log storage unit 52 and returns it to the acquisition request source, and stores the job log that received the storage request in the job log storage unit 52.

  The on-premises workflow process execution unit 56 includes one or more processing units 76. The processing unit 76 executes processing contents in the user environment 10 such as SMB (Server Message Block) transmission processing and FTP (File Transfer Protocol) transmission processing in accordance with the workflow execution control by the on-premises workflow control unit 58.

  The on-premises workflow control unit 58 calls the processing unit 76 of the on-premises workflow process execution unit 56 in order according to the workflow information, and controls the execution of the on-premises workflow.

  The job log confirmation unit 60 confirms whether there is a job log that has not been transmitted to the cloud workflow server device 22. If there is a job log that has not been transmitted, the job log confirmation unit 60 makes a request to transmit the untransmitted job log to the cloud workflow server device 22. . The workflow request transmission / reception unit 62 receives a workflow execution request from the scan application 66 or the print application 68, and returns a workflow execution result to the scan application 66 or the print application 68 that is the execution request source as necessary.

  The job log display application 64 is an application that displays a job log, and may be a Web application or a native application. The job log display application 64 has a function of performing UI (User Interface) that accepts user operations, job log display, cloud workflow job log acquisition, on-premises workflow job log acquisition, and the like. Note that the job log display application 64 may be realized as a part of the functions of the scan application 66 and the print application 68.

  The scan application 66 is an application related to document scanning, and may be a Web application or a native application. The scan application 66 internally holds the ID of the workflow to be executed. The scan application 66 includes a UI that can be operated by the user, job setting, and job execution means. For example, the scan application 66 can accept settings such as a scanner resolution, a read size, and a color, and designation of start of scan job execution from the user.

  The print application 68 is an application related to document printing, and may be a Web application or a native application. The print application 68 internally holds the ID of the workflow to be executed. The print application 68 includes a UI that can be operated by the user, job setting, and job execution means. For example, the print application 68 can accept settings such as print size and color, and designation of print job execution start from the user.

  The scan unit 70 is realized by a scanner 606 or the like, and executes a scan. The print unit 72 is realized by a printer 605 or the like and executes printing. The image data storage unit 74 stores image data. For example, the image data storage unit 74 stores image data scanned by the scanning unit 70 and image data printed by the printing unit 72.

  The cloud workflow server device 22 includes a job log storage unit 100, a job log request transmission / reception unit 102, a network communication unit 104, a cloud workflow processing execution unit 106, a cloud workflow control unit 108, and a workflow request transmission / reception unit 110.

  The job log storage unit 100 stores a job log. The job log request transmission / reception unit 102 receives a job log acquisition request or storage request from the image forming apparatus 12. The job log request transmission / reception unit 102 returns the job log that received the acquisition request to the acquisition request source, and stores the job log that received the save request in the job log storage unit 100. The network communication unit 104 performs network communication with the image forming apparatus 12.

  The cloud workflow process execution unit 106 includes one or more processing units 114. The processing unit 114 executes processing contents in the cloud environment 20 such as OCR (optical character recognition) processing, file conversion processing, and transmission processing to a storage service in accordance with workflow execution control by the cloud workflow control unit 108.

  The cloud workflow control unit 108 reads out the processing unit 114 of the cloud workflow processing execution unit 106 in order according to the workflow information, and controls the execution of the cloud workflow. The workflow request transmission / reception unit 110 receives a cloud workflow execution request from the image forming apparatus 12 and returns the execution result of the cloud workflow to the image forming apparatus 12 that is the execution request source.

<Details of processing>
Next, details of processing of the information processing system 1 according to the present embodiment will be described.

<Workflow implementation>
FIG. 5 is a sequence diagram illustrating an example of a workflow executed in the information processing system. FIG. 5 shows a sequence diagram when a scan file is converted to a PDF file that has undergone stamp processing or OCR processing by the image forming apparatus 12 and is transmitted to an on-premises server apparatus 14 such as an FTP server apparatus. FIG. 5 shows a normal sequence diagram in which a job log is normally transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22.

  In step S11, the scan application 66 is activated by the user and receives a scan execution request. In step S12, the scan application 66 requests the scan unit 70 to execute scan. The scan unit 70 executes a scan and stores the scan file in the image data storage unit 74. In step S13, the scanning unit 70 notifies the scanning application 66 of the completion of scanning.

  In step S <b> 14, the scan application 66 sends a workflow execution request to the workflow request transmission / reception unit 62. For example, the workflow execution request includes a scan file, an on-premises workflow ID, connection destination information, parameters necessary for processing, and the like.

  In step S15, the workflow request transmission / reception unit 62 requests the job log request transmission / reception unit 54 to save a job log of status (acceptance). In step S 16, the job log request transmission / reception unit 54 stores the job log requested from the workflow request transmission / reception unit 62 in the job log storage unit 52.

  In step S 17 to S 19, the job log request transmission / reception unit 54 requests the job log request transmission / reception unit 102 of the cloud workflow server apparatus 22 to save the status (acceptance) job log. In step S 20, the job log request transmission / reception unit 102 stores the job log requested to be stored by the job log request transmission / reception unit 54 of the image forming apparatus 12 in the job log storage unit 100.

  As described above, both the job log of the on-premises workflow and the job log of the cloud workflow can be stored and managed in the job log storage unit 100 of the cloud workflow server device 22.

  In step S21, the workflow request transmission / reception unit 62 requests the on-premises workflow control unit 58 to execute the workflow. In step S 22, the on-premises workflow control unit 58 requests the job log request transmission / reception unit 54 to store a job log of status (execution start). In step S <b> 23, the job log request transmission / reception unit 54 stores the job log requested from the on-premises workflow control unit 58 in the job log storage unit 52.

  In step S24 to S26, the job log request transmission / reception unit 54 requests the job log request transmission / reception unit 102 of the cloud workflow server apparatus 22 to save a job log of status (execution start). In step S 27, the job log request transmission / reception unit 102 stores the job log requested to be stored by the job log request transmission / reception unit 54 of the image forming apparatus 12 in the job log storage unit 100.

  In step S28, the on-premises workflow control unit 58 acquires the scan file from the image data storage unit 74, and sequentially executes the workflow processing. The on-premises workflow control unit 58 requests the processing unit 76 to distribute the PDF file to the on-premises server device 14. In step S29, it is assumed that the on-premises workflow control unit 58 has received a delivery failure as a result of the delivery process. The information on the delivery failure received as a result of the delivery process is reflected in the job log status.

  In step S30, the on-premises workflow control unit 58 requests the job log request transmission / reception unit 54 to store a job log of status (execution completed). In step S <b> 31, the job log request transmission / reception unit 54 stores the job log requested from the on-premises workflow control unit 58 in the job log storage unit 52.

  In step S32 to S34, the job log request transmission / reception unit 54 requests the job log request transmission / reception unit 102 of the cloud workflow server apparatus 22 to save the job log of the status (execution completed). In step S 35, the job log request transmission / reception unit 102 stores the job log requested to be stored by the job log request transmission / reception unit 54 of the image forming apparatus 12 in the job log storage unit 100.

<Check job log>
After execution of the workflow shown in FIG. 5, the user can check the job log of the workflow according to the procedure shown in FIG. FIG. 6 is a sequence diagram illustrating an example of processing for confirming a job log.

  In step S101, the user requests the job log display application 64 to confirm the job log. In steps S <b> 102 to S <b> 104, the job log display application 64 sends a job log acquisition request to the job log request transmission / reception unit 102 of the cloud workflow server device 22.

  In step S 105, the job log request transmission / reception unit 102 acquires the job log of the workflow from the job log storage unit 100 and transmits it to the job log display application 64. The job log display application 64 displays the received job log of the workflow. Note that the workflow job log received by the processing of the sequence diagram of FIG. 6 may be narrowed down by specifying a user ID or the like.

  FIG. 7 is a configuration diagram of an example of a job log. FIG. 7 shows an example of a job log of a workflow that performs stamp processing, OCR processing, and distribution processing on a scan file. The job log in FIG. 7 includes job information, detailed job information, device information, error information, user information, scan job information, and print job information.

  The job information includes tenant ID, creation date / time, ID, status, update date / time, version number, job valid period end date / time, time zone, application name, and the like. The job detailed information includes items necessary for each process and a status indicating the processing status.

  The device information is information such as the machine number and device type of the image forming apparatus 12 that has executed the scan application 66 and the print application 68, the browser name and browser version when using the browser. The error information is information on an error when the job has failed. If the job is successful or is being executed, no information is described. The user information is information on a user who has executed the scan application 66 and the print application 68. The scan job information is information such as color and document size when scanned by the image forming apparatus 12, and information is not described when printing. The print job information is information such as color and paper size when printed by the image forming apparatus 12, and information is not described during scanning.

  The job log may have a common part and a unique part for each environment. The job log may be a log of a single job, or may be a log of a linked job combining a single job.

  FIG. 8 is an image diagram of an example of a screen displayed by the job log display application. FIG. 8A shows an example of a user-specific list screen displayed by the job log display application 64. The list screen for each user displays a list of job logs for each user, and displays representative values of the respective job logs. By selecting one job log from the job log list, the user can display a job log detail screen shown in FIG. 8B, for example. FIG. 8B shows an example of a job log detail screen displayed by the job log display application 64. The job log detail screen displays more detailed job log information than the user-specific list screen in FIG. 8A, such as the cause of error and the status of each process. The screen displayed by the job log display application 64 may be a single screen, or a screen that can be switched for each execution environment or user.

<Resending job log>
FIG. 5 shows a normal sequence diagram in which the job log is normally transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22. In the normal sequence diagram shown in FIG. 5, the job log that failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 is not stored in the job log storage unit 100.

  In the following, even if the job log failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 by retransmitting the job log that failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22, Processing procedures that can be stored in the job log storage unit 100 will be described.

  FIG. 9 is a sequence diagram of an example when a job log is retransmitted in the information processing system according to the present embodiment. FIG. 9 shows a sequence diagram in the case where the scan file is a PDF file subjected to stamp processing, OCR processing, or the like in the image forming apparatus 12 and is transmitted to the on-premises server device 14 such as an FTP server device. FIG. 9 shows a sequence diagram in which transmission of a job log from the image forming apparatus 12 to the cloud workflow server apparatus 22 fails and the job log is retransmitted at the timing when the scan application 66 is restarted.

  In step S201, the scan application 66 is activated by the user and accepts a scan execution request. In step S202, the scan application 66 fails in transmission from the image forming apparatus 12 to the cloud workflow server apparatus 22, and a job log (transmission failure job log) stored in the job log storage unit 52 is retransmitted. A job log confirmation request is made to the blog confirmation unit 60. In step S 203, the job log confirmation unit 60 makes a job log confirmation request to the job log request transmission / reception unit 54. In step S204, the job log request transmission / reception unit 54 requests the job log storage unit 52 to acquire a transmission failure job log. If there is a transmission failure job log in the job log storage unit 52, the job log request transmission / reception unit 54 can acquire the transmission failure job log from the job log storage unit 52 in step S205. Here, the description is continued assuming that there is no transmission failure job log in the job log storage unit 52.

  In step S206, the job log request transmission / reception unit 54 notifies the job log confirmation unit 60 of the job log confirmation result “no transmission failure job log” as a response to the job log confirmation request. The job log confirmation unit 60 notified of the job log confirmation result “no transmission failure job log” does not perform any processing since there is no transmission failure job log.

  The processing in steps S207 to S226 is the same as the processing in steps S12 to S31 in FIG. In steps S227 to S228, the job log request transmission / reception unit 54 transmits a job log storage request for status (execution completed) to the job log request transmission / reception unit 102 of the cloud workflow server device 22, but the status (execution) is executed due to a network trouble or the like. Failed to send job log save request.

  In step S229, the job log request transmission / reception unit 54 is notified of a transmission failure of the status (execution completed) job log storage request. In step S230, the job log request transmission / reception unit 54 stores the job log for which transmission failed in the job log storage unit 52 as a transmission failure job log. As described above, the job log that has failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 is stored in the job log storage unit 52 as a transmission failure job log.

  In step S231, the user activates the scan application 66 in order to confirm the job log of the workflow executed in advance, for example. The scan application 66 activated by the user proceeds to step S232, and makes a job log confirmation request to the job log confirmation unit 60 in order to retransmit the transmission failure job log.

  In step S 233, the job log confirmation unit 60 makes a job log confirmation request to the job log request transmission / reception unit 54. In step S 234, the job log request transmission / reception unit 54 requests the job log storage unit 52 to acquire a transmission failure job log. Since there is a transmission failure job log in the job log storage unit 52, the job log request transmission / reception unit 54 acquires the transmission failure job log from the job log storage unit 52 in step S235.

  In step S236, the job log request transmission / reception unit 54 notifies the job log confirmation unit 60 of the job log confirmation result “transmission failed job log exists” as a response to the job log confirmation request. In step S237, the job log confirmation unit 60 requests the job log request transmission / reception unit 54 to save the status (error) job log (transmission failure job log) in order to retransmit the transmission failure job log to the cloud workflow server device 22. To do.

  In steps S238 to S240, the job log request transmission / reception unit 54 requests the job log request transmission / reception unit 102 of the cloud workflow server apparatus 22 to save the status (error) job log. In step S 241, the job log request transmission / reception unit 102 stores the job log requested to be stored by the job log request transmission / reception unit 54 of the image forming apparatus 12 in the job log storage unit 100.

  In the information processing system 1 of the present embodiment, a transmission failure job log that has failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 is transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 by the processing of the sequence diagram of FIG. Can be resent.

  FIG. 10 is an image diagram of an example of a screen displayed by the job log display application when the transmission failure job log is retransmitted. There are cases where the user environment 10 and the cloud environment 20 have different times due to differences in time zones. Therefore, the time of the job log is set to the time when the cloud workflow server device 22 in the cloud environment 20 receives the job log save request from the image forming device 12 in the user environment 10.

  However, in the case of the retransmitted job log that has been retransmitted, the cloud workflow server device 22 sets a time at which the job log storage request is received from the image forming device 12 in the user environment 10, and a time that differs from the actual job end time Will be set. Therefore, the end time of the user-specific list screen in FIG. 10A and the job log detail screen in FIG. 10B is displayed as “time unknown”.

  Note that by managing the time and time zone in both the user environment 10 and the cloud environment 20, the time difference between the user environment 10 and the cloud environment 20 may be calculated to set the correct time.

  Retransmission of a job log that has failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 may be performed as shown in the sequence diagram of FIG. FIG. 11 is a sequence diagram of an example when a job log is retransmitted in the information processing system according to the present embodiment. Note that the sequence diagram of FIG. 11 is the same as the sequence diagram of FIG.

  The processing in steps S301 to S324 is the same as the processing in steps S201 to S224 in FIG. In step S325, it is assumed that the on-premises workflow service of the image forming apparatus 12 has ended abnormally. That is, in the sequence diagram of FIG. 11, the status (execution completed) job log is not stored in the job log storage unit 52.

  In step S326, the user activates the scan application 66 in order to confirm, for example, the job log of the workflow performed in advance. The scan application 66 activated by the user proceeds to step S327, and makes a job log confirmation request to the job log confirmation unit 60 in order to retransmit the transmission failure job log.

  In step S 328, the job log confirmation unit 60 makes a job log confirmation request to the job log request transmission / reception unit 54. In step S329, the job log request transmission / reception unit 54 requests the job log storage unit 52 to acquire a transmission failure job log. Since a job log of status (execution start) remains in the job log storage unit 52, the job log request transmission / reception unit 54 sends the job log of status (execution start) from the job log storage unit 52 as a transmission failure job log in step S330. get.

  In step S331, the job log request transmission / reception unit 54 notifies the job log confirmation unit 60 of a job log confirmation result “transmission failed job log exists” as a response to the job log confirmation request. In step S332, the job log confirmation unit 60 requests the job log request transmission / reception unit 54 to save the status (error) job log (transmission failure job log) in order to retransmit the transmission failure job log to the cloud workflow server device 22. To do.

  In steps S333 to S335, the job log request transmission / reception unit 54 requests the job log request transmission / reception unit 102 of the cloud workflow server apparatus 22 to save the status (error) job log. In step S 336, the job log request transmission / reception unit 102 stores the job log requested to be stored by the job log request transmission / reception unit 54 of the image forming apparatus 12 in the job log storage unit 100.

  In the information processing system 1 of the present embodiment, a transmission failure job log that has failed to be transmitted from the image forming apparatus 12 to the cloud workflow server apparatus 22 is transferred from the image forming apparatus 12 to the cloud workflow server apparatus 22 by the processing of the sequence diagram of FIG. Can be resent.

  FIG. 12 is an image diagram of an example of a screen displayed by the job log display application when the transmission failure job log is retransmitted. For example, if the on-premises workflow service ends abnormally at the timing shown in the sequence diagram of FIG. 11, the job log storage unit 52 does not store the job log of status (execution end). Therefore, the result of the distribution process before the on-premises workflow service ends abnormally is unknown. Therefore, the status is determined to be failed or unknown on the user-specific list screen of FIG. 12A and the job log detail screen of FIG.

(Summary)
As described above, according to the present embodiment, even when the job log of the workflow executed in the user environment 10 is managed in the cloud environment 20, the user environment 10 to the cloud environment 20 are retransmitted by the mechanism for retransmitting the unsent job log. Can prevent job logs from being sent to

  The present invention is not limited to the specifically disclosed embodiments, and various modifications and changes can be made without departing from the scope of the claims. For example, the configuration of the information processing system 1 illustrated in FIG. 1 is an example. The cloud workflow server device 22 may be realized by being distributed to a plurality of information processing devices. Further, the image forming apparatus 12 may be configured by a plurality of devices such as a device functioning as an operation unit and a device functioning as a main body unit.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 User environment 12 Image forming apparatus 14 On-premises server apparatus 16 Firewall 20 Cloud environment 22 Cloud workflow server apparatus 18, 26, 30 Network 50 Network communication part 52 Job log memory | storage part 54 Job log request transmission / reception part 56 On-premises workflow process Execution unit 58 On-premises workflow control unit 60 Job log confirmation unit 62 Workflow request transmission / reception unit 64 Job log display application 66 Scan application 68 Print application 70 Scan unit 72 Print unit 74 Image data storage unit 76 Processing unit 100 Job log storage unit 102 Job log Request transmission / reception unit 104 Network communication unit 106 Cloud workflow processing execution unit 108 Cloud workflow control unit 110 Word Cuff request transmission / reception unit 114 processing unit

JP, 2006-178565, A

Claims (7)

An information processing apparatus that is connected to a network different from a log information management apparatus that manages workflow log information, executes a workflow, and transmits log information of the executed workflow to the log information management apparatus,
Log information storage means for storing log information of the executed workflow;
Log information transmission means for transmitting the log information to the log information management device;
Unsent log information confirming means for confirming the presence or absence of the log information not yet transmitted to the log information management device;
Unsent log information transmission means for transmitting the unsent log information confirmed by the unsent log information confirmation means to the log information management device;
An information processing apparatus. The log information storage unit stores the log information that the log information transmission unit has failed to transmit to the log information management device as the untransmitted log information,
The unsent log information confirmation unit is configured to confirm presence / absence of the log information that has not been transmitted to the log information management device based on the presence / absence of the unsent log information stored in the log information storage unit. The information processing apparatus according to claim 1. The unsent log information confirmation unit determines the unsent log information to the log information management device based on status information of the log information stored in the log information storage unit. 1. An information processing apparatus according to 1. 2. The unsent log information confirming unit confirms whether or not there is log information that has not been transmitted to the log information management device at a timing when an application program for executing the workflow is started. The information processing apparatus as described in any one of thru | or 3. 5. The log information display control unit according to claim 1, further comprising log information display control means for receiving the log information from the log information management device and displaying a log information display screen created using the received log information. Information processing device. A log information management device that manages log information of a workflow and an information processing that is connected to a network different from the log information management device, executes the workflow, and transmits log information of the executed workflow to the log information management device An information processing system having an apparatus,
Log information storage means for storing log information of the executed workflow in the information processing apparatus;
Log information transmission means for transmitting the log information from the information processing apparatus to the log information management apparatus;
Unsent log information confirming means for confirming the presence or absence of the log information not yet transmitted to the log information management device;
Unsent log information transmission means for transmitting the unsent log information confirmed by the unsent log information confirmation means to the log information management device;
An information processing system. An information processing apparatus that is connected to a network different from the log information management apparatus that manages the log information of the workflow, executes the workflow, and transmits the log information of the executed workflow to the log information management apparatus.
Log information storage means for storing log information of the executed workflow;
Log information transmission means for transmitting the log information to the log information management device;
Unsent log information confirmation means for confirming the presence or absence of the log information not yet transmitted to the log information management device;
Unsent log information transmission means for transmitting the unsent log information confirmed by the unsent log information confirmation means to the log information management device;
Program to function as.

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