JP2019032576A - Article on deposit management system, article on deposit management method and article on deposit management program - Google Patents

Abstract

To provide an article on deposit management system, an article on deposit management method and an article on deposit management program for efficiently and accurately managing an article on deposit from a customer.SOLUTION: A tablet terminal 10 includes a memory 12 for recording information regarding a proceeding article in an article on deposit and the article on deposit of a customer, and a control unit 11 connected to a camera 13. Then, the control unit 11 acquires a photographic image of a receipt entered for the article on deposit, recognizes characters in the photographic image, identifies the article on deposit entered in the receipt, and identifies a procedure for the article on deposit. The control unit 11 confirms a consistency about a procedure requirement recorded in the memory 12, and records information regarding the article on deposit which can be confirmed consistency in the memory 12.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a custody management system, a custody management method, and a custody management program for supporting management of a custody from a customer.

  In some cases, a foreign affairs officer of a financial institution such as a bank visits a customer, deposits a property such as cash or a bankbook at the destination, and performs a procedure such as depositing or bankbook entry. Here, when the bankbook and cash are deposited from the customer, the person in charge of external affairs issues a receipt at the place of visit, and performs unbooked bookkeeping and deposit processing (passbook deposit, periodic new etc.) after returning to the store.

  Therefore, a sales support system for efficiently managing the properties entrusted by customers has been studied (see, for example, Patent Documents 1 and 2). In the technique described in Patent Document 1, the sales support server acquires visit information from a mobile terminal, and selects a dictionary according to the visit information. The sales support server that has received the voice data from the portable terminal uses this dictionary to execute voice recognition processing, and obtains and records the property information from the portable terminal.

  In the technique described in Patent Document 2, the deposit management server registers deposit information including deposit images transmitted from the terminal device for public relations in the deposit management database. Then, the deposit management server confirms whether the contents of the deposit information transmitted to the deposit management server are correct.

JP 2009-32096 A JP 2010-204786 A

As described above, the person in charge of public relations hands over the receipt (receipt) to the customer who has deposited the property. As described in Patent Document 1, if the receipt can be printed at the customer site, the handwriting burden can be reduced. In this case, the person in charge of public relations needs to bring a printer or the like to the customer.
On the other hand, the contents to be written on the receipt vary depending on the property under custody. For this reason, when a person in charge of external affairs creates a receipt by handwriting, there is a possibility of omission of description or incorrect description.

  A custody management system that solves the above problems includes a requirement information storage unit that records procedural requirements in a custody property, a property information storage unit that records information relating to a customer's custody property, and a control unit connected to the imaging unit. . Then, the control unit obtains a photographed image of the receipt received for the deposit property, recognizes the photographed image as a character, specifies the deposit property entered in the receipt, and performs a procedure for the deposit property. The identification result is output for the procedural requirements recorded in the requirement information storage unit, and the information on the property that has been confirmed to be consistent is recorded in the property information storage unit.

  ADVANTAGE OF THE INVENTION According to this invention, the custody property from a customer can be managed efficiently and accurately.

Explanatory drawing of the custody management system of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of this embodiment. Explanatory drawing of the process sequence of other embodiment. Explanatory drawing of the process sequence of other embodiment. Explanatory drawing of the process sequence of other embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to FIGS. In the present embodiment, a foreign affairs officer of a financial institution receives a custody property at a customer, takes it back to a sales office (base), and performs a procedure with the custody property, a custody management system, a custody management method, and a custody It will be described as a management program.

  As shown in FIG. 1, the person in charge of public relations who has received the custody property from the customer enters information on the custody property on the receipt 40. Then, using the tablet terminal 10 and the management server 20, a deposit management process for the property deposited by the customer is executed. The tablet terminal 10 and the management server 20 are connected via a communication network.

  In the present embodiment, a person in charge of public relations who has received a custody property (for example, a bankbook before book entry or cash) from a customer stores it in the agency bag 41 as a storage container for each customer. A two-dimensional code image in which an identification code (agency bag code) for specifying each agency bag 41 is encoded is attached to the agency bag 41.

  The tablet terminal 10 is a computer terminal assigned to each person in charge of public relations, and is carried by the person in charge of public relations. The tablet terminal 10 includes a control unit 11, a memory 12, a camera 13, and a touch panel display 14.

The camera 13 is a photographing unit that photographs a subject and generates a photographed image.
The touch panel display 14 functions as an output unit and an input unit. Specifically, it is possible to output information on the panel and perform an input operation according to an operation situation such as an operation of touching the screen (touch) or an operation of releasing a finger from the screen (release).

  The control unit 11 of the tablet terminal 10 includes control means including a CPU, a RAM, a ROM, and the like, and will be described later (input support stage, image acquisition stage, recognition process stage, procedure confirmation stage, takeover support stage, inspection support stage). Etc.). The memory 12 of the tablet terminal 10 stores data relating to the terminal code for identifying each tablet terminal 10 and the name of the person in charge of external affairs. The memory 12 in the tablet terminal 10 stores a deposit management program. When the deposit management program is activated, the control unit 11 of the tablet terminal 10 includes an input support unit 111, an image acquisition unit 112, a recognition processing unit 113, a procedure confirmation unit 114, a takeover support unit 115, an inspection. It functions as each means such as the support unit 116.

  The input support unit 111 executes processing for supporting generation of data necessary for management of the custody using the recognized characters and character strings. This input support unit 111 holds data relating to the layout of the receipt 40. Then, by using this layout, the input support unit 111 identifies the character-recognized item based on the arrangement of characters included in the photographed image of the receipt 40.

The image acquisition unit 112 executes processing for acquiring a captured image captured using the camera 13. In the present embodiment, a captured image of the receipt is acquired.
The recognition processing unit 113 executes processing for recognizing characters included in the captured image and generating text.

The procedure confirmation unit 114 executes a process of determining whether or not a procedure is possible based on the custody property. The procedure confirmation unit 114 detects an omission in the description of the item contents or a deficiency in the correlation check based on the procedure requirement list recorded in the memory 12 and the description of the receipt 40.
The takeover support unit 115 executes a process for supporting the takeover of the custody property.
The inspection support unit 116 executes processing for supporting inspection of the custody property.

  The memory 12 functions as a requirement information storage unit and a property information storage unit, and stores a registered customer list 120, a procedure requirement list 121, and a property management record 122.

In the registered customer list 120, data related to customers visited is recorded. The registered customer list 120 is recorded when a customer is registered. In the registered customer list 120, data relating to a customer code and a customer name is recorded.
Data relating to an identifier for identifying each customer is recorded in the customer code data area.
In the customer name data area, data related to the customer name and name is recorded.

  In the procedure requirement list 121, requirements necessary for the procedure using the custody property are recorded. The procedure requirement list 121 includes a correlation check for confirming the consistency of items necessary for the procedure and items described in the receipt 40.

  In the property management record 122, data related to the property from the customer is recorded. This custody property management record 122 is recorded when custody of a property from a customer. In the property management record 122, data related to the customer name, the custody property, the procedure content, the agency date and time, the procedure designation date, and the agency bag code are recorded.

In the customer name data area, data relating to an identifier for identifying the customer who has deposited the property is recorded.
In the custody property data area, data relating to an identifier for specifying the type and quantity of the custody property is recorded. There are cash, bills, checks, bills, bankbooks, etc. As the quantity, the amount, the number of sheets, the number of books, etc. are used according to the type of the property to be kept.

  In the procedure content data area, data relating to an identifier for specifying a requested procedure using the deposited property is recorded. The contents of the procedure include information on cash amount, designation of deposit / management products (ordinary, savings, current, regular, property, investment trust, foreign currency, government bonds, etc.), financing (execution, discount, repayment, etc.) and special instructions It is.

In the agency date / time data area, data related to the date and time when the property was deposited from the customer is recorded.
Data related to the execution date of the procedure designated by the customer is recorded in the procedure designated date data area.
In the agency bag code data area, data relating to an identifier for identifying the agency bag 41 that stores the checked article is recorded.

  The management server 20 is a computer system that manages properties stored by customers. The management server 20 includes a server control unit and a property information storage unit 22. This server control unit is configured by control means (CPU, RAM, ROM, etc.), and executes processing for recording information acquired from the tablet terminal 10 in the property information storage unit 22.

  A property management record 220 is recorded in the property information storage unit 22. This property management record 220 is recorded when information related to a custody property is acquired from the tablet terminal 10. In this property management record 220, data related to the customer name, the property to be kept, the procedure contents, the agency date, the procedure designation date, the procedure date, the situation, the person in charge, the agency bag code, the inspection date, the inspection type, and the inspector are recorded. . Here, the procedure date / time to the agency bag code are recorded for each agency as an exchange history, and the inspection date / time to the inspector are recorded for each inspection as an inspection history.

  The same data as the property management record 122 recorded in the memory 12 of the tablet terminal 10 is recorded in each data area of the customer name to the procedure designated date.

In the procedure date / time data area, data relating to the date and time when the procedure for the custody property is performed is recorded.
In the status data area, a flag for specifying the status of the deposit property is recorded.
In the person-in-charge data area, data relating to an identifier (name or employee code) for identifying the person in charge who has performed the procedure for the property under custody is recorded.
In the agency bag code data area, data relating to an identifier for identifying the agency bag 41 that stores the checked article is recorded.

  In the inspection date / time data area, data related to the date and time when the checked property was inspected is recorded.

In the inspection type data area, data relating to an identifier for specifying the type of inspection (daily, monthly) is recorded.
In the inspector data area, data relating to an identifier (name and employee code) for identifying the inspector is recorded.

  The client terminal 30 is a computer terminal installed at a sales office to which a person in charge of public relations is assigned. The client terminal 30 has a function of transmitting data via a network, a function of displaying received data, and the like. Therefore, the client terminal 30 includes a control unit, an input unit such as a keyboard and a mouse, and an output unit such as a display. Further, the client terminal 30 includes a code reader, and reads the two-dimensional code image of the agency bag 41.

  Next, a processing procedure in the present embodiment will be described with reference to FIGS. The person in charge of public relations fills in the receipt 40 with information on the property deposited by the customer and information on the procedure requested based on the property kept at the customer. The person in charge of public relations activates the deposit management program at the customer. In this case, the control unit 11 of the tablet terminal 10 outputs, to the touch panel display 14, a selection screen for visiting time processing, handover processing, and inspection processing. In the visit processing, a selection screen for the system input mode and the photography mode is output. The system input mode is a mode for individually inputting a custody property from a customer using a software keyboard. The photo shooting mode is a mode that supports the input of a custody property using an image obtained by shooting the receipt 40. Here, the person in charge of public relations selects the photography mode.

(Receipt photo processing)
The receipt photo shooting process will be described with reference to FIG.
In this case, the control unit 11 of the tablet terminal 10 executes a customer name selection process (step S1-1). Specifically, the input support unit 111 of the control unit 11 outputs a customer name input screen to the touch panel display 14. The customer name input screen includes a registered customer name input field and an unregistered customer name input field. In the registered customer name input field, the customer names recorded in the registered customer list 120 are displayed in a pull-down manner. In the unregistered customer name input field, input is performed using a soft keyboard displayed on the touch panel display 14. When the customer name is input on the customer name input screen, the input support unit 111 generates a property management record 122 in which the customer name is recorded and records it in the memory 12.

  Next, the control part 11 of the tablet terminal 10 performs the acquisition process of the picked-up image of a receipt (step S1-2). Specifically, the image acquisition unit 112 of the control unit 11 outputs a shooting instruction for the receipt 40 filled in by the external contact person on the touch panel display 14. When the person in charge of external affairs photographs the receipt 40 using the tablet terminal 10, the image acquisition unit 112 acquires a captured image from the camera 13.

  Next, the control part 11 of the tablet terminal 10 performs a character recognition process (step S1-3). Specifically, the recognition processing unit 113 of the control unit 11 performs character recognition (OCR) for each character included in the captured image. Next, the input support unit 111 identifies an item corresponding to the recognized character based on the character arrangement in the layout of the photographed image of the receipt 40.

  Next, the control part 11 of the tablet terminal 10 performs the acquisition process of the picked-up image of an agency bag (step S1-4). Specifically, the image acquisition unit 112 of the control unit 11 outputs to the touch panel display 14 a shooting instruction for the agency bag 41 that stores the deposit. When the person in charge of external affairs photographs the agency bag 41 using the tablet terminal 10, the image acquisition unit 112 acquires a captured image from the camera 13.

  Next, the control part 11 of the tablet terminal 10 performs a decoding process (step S1-5). Specifically, the recognition processing unit 113 of the control unit 11 decodes a code image included in the photographed image, and acquires an agency bag code.

  Next, the control part 11 of the tablet terminal 10 performs the identification process of custody property (step S1-6). Specifically, the input support unit 111 of the control unit 11 outputs a custody property confirmation screen to the touch panel display 14. On the checked property confirmation screen, an input column for the quantity (amount, number of sheets, number of books, etc.) is displayed based on the type of the checked property (cash, bill, check, bill, passbook, etc.). And the input support part 111 displays a recognition character for every kind of custody property. In this case, the person in charge of public relations confirms the type and quantity of the property using the property confirmation screen. If the recognized character is wrong, it is corrected using the touch panel display 14. When the confirmation of the recognition result is finished, confirmation completion is input on the touch panel display 14.

  Next, the control unit 11 of the tablet terminal 10 executes a procedure content specifying process (step S1-7). Specifically, the input support unit 111 of the control unit 11 outputs a procedure confirmation screen. On this procedure confirmation screen, a procedure input column for requested procedure details is displayed for each type of property. The contents of the procedure include icons for selecting the amount of cash, designation of deposit / management products (ordinary, savings, current, regular, property, investment trust, foreign currency, government bonds, etc.) and financing (execution, discount, repayment, etc.) The In the other fields, special notes etc. can be entered using the software keyboard. Then, the input support unit 111 selects an icon and inputs to other fields based on the recognized character in the procedure contents of the receipt 40. In this case, the person in charge of external affairs confirms the contents of the procedure using the procedure confirmation screen. If the recognized character is incorrect, it is corrected using the touch panel display 14. When the confirmation of the recognition result is finished, confirmation completion is input on the touch panel display 14.

  Next, the control part 11 of the tablet terminal 10 performs the determination process about whether a procedure is possible (step S1-8). Specifically, the procedure confirmation unit 114 of the control unit 11 specifies information necessary for the procedure using the custody property using the procedure requirement list. Then, the procedure confirmation unit 114 compares information included in the property management record 122 temporarily recorded in the memory 12 with information necessary for the procedure.

  Here, when the requirements included in the procedure requirement list are not satisfied and it is determined that the procedure is not possible (“NO” in step S1-8), the control unit 11 of the tablet terminal 10 executes an alarm process (step S1). -9). Specifically, the procedure confirmation unit 114 of the control unit 11 outputs an alarm message (correction instruction) to the touch panel display 14. This alarm message includes the confirmation result regarding the omission of description and the lack of correlation check detected based on the procedure requirement list. In this case, the person in charge of external affairs creates a new receipt 40 based on the confirmation result. And the process after the acquisition process (step S1-2) of the picked-up receipt image is repeated.

  On the other hand, when the requirements included in the procedure requirement list are satisfied and it is determined that the procedure is possible (in the case of “YES” in step S1-8), the control unit 11 of the tablet terminal 10 determines the order date, the procedure designation date. An acquisition process is executed (step S1-10). Specifically, the input support unit 111 of the control unit 11 acquires the current date and time as the next date and time from the system timer. Further, the input support unit 111 outputs an input screen for procedure designation date to the touch panel display 14. Then, the input support unit 111 records the acquired agency date and procedure specified date acquired via the input screen in the property management record 122.

(Takeover processing)
Next, the takeover process will be described with reference to FIG. This takeover processing is performed when the person in charge of external affairs returns to the sales office (base) and takes over to the person in charge of procedures (the person in charge of takeover). In this case as well, the person in charge of external affairs activates the custody management program at the base and selects the takeover process.

  First, the control part 11 of the tablet terminal 10 performs the imaging | photography process of the code | cord | chord image of a taking over bag (step S2-1). Specifically, the image acquisition unit 112 of the control unit 11 outputs a shooting instruction for the agent bag 41 to be transferred to the touch panel display 14. When the person in charge of external affairs or the person in charge of transfer takes a picture of the agency bag 41 using the tablet terminal 10, the image acquisition unit 112 acquires a captured image from the camera 13.

  Next, the control part 11 of the tablet terminal 10 performs a decoding process (step S2-2). Specifically, the recognition processing unit 113 of the control unit 11 decodes a code image included in the photographed image, and acquires an agency bag code.

  Next, the control unit 11 of the tablet terminal 10 executes a status list display process (step S2-3). Specifically, the takeover support unit 115 of the control unit 11 acquires the property management record 122 in which the agency bag code acquired from the captured image is recorded from the memory 12. Then, the takeover support unit 115 outputs a takeover screen to the touch panel display 14. This takeover screen includes a property list display field, a takeover destination selection field, and a special note entry field. In the property list display column, information recorded in the property management record 122 (management date and time, customer name, property in custody, procedure details, status (before takeover)) is displayed. In the property list display column, a desired property is displayed so as to be selectable from the displayed one or a plurality of checked properties.

  Next, the control part 11 of the tablet terminal 10 performs the specific process of the takeover object (step S2-4). Specifically, the takeover support unit 115 of the control unit 11 specifies the custody property selected in the property list display field.

  Next, the control unit 11 of the tablet terminal 10 executes takeover destination registration processing (step S2-5). Specifically, the person in charge of external affairs or the person in charge of the takeover designates the person in charge of the takeover destination in the takeover destination selection field. Also, input is made to the special note entry field as necessary. In this case, the takeover support unit 115 transmits a registration request to the management server 20. The registration request includes information included in the property management record 122, designated transfer destination information, and information related to the special notes. In this case, the management server 20 generates a property management record 220 based on the information included in the registration request and records it in the property information storage unit 22.

(Inspection process)
Next, the inspection process will be described with reference to FIG. This inspection process can be performed using the tablet terminal 10 or the client terminal 30. In this case as well, the person in charge of public relations or the person in charge of management activates the custody management program and selects the inspection process.

  In this case, the control part 11 of the tablet terminal 10 performs the input process of the search condition of inspection object (step S3-1). Specifically, the inspection support unit 116 of the control unit 11 outputs a search screen to the touch panel display 14. This search screen is provided with a setting field for search conditions for inspection. As search conditions, an agency date range, a procedure designation date range, an agent in charge, and an agency status (before takeover, takeover completion, processed) can be set.

  Next, the control unit 11 of the tablet terminal 10 executes search result output processing (step S3-2). Specifically, the inspection support unit 116 of the control unit 11 acquires search conditions set on the search screen. The inspection support unit 116 searches the property information storage unit 22 of the management server 20 for the property management record 220 that meets the search condition. Then, the inspection support unit 116 outputs a search result screen including the property list display field. In this property list display column, information (acquisition date and time, customer name, property to be kept, procedure details, status, property owner) recorded in the extracted property management record 220 is displayed. In the property list display column, a desired property is displayed so that it can be selected from a plurality of properties.

  Next, the control part 11 of the tablet terminal 10 performs the output process of an inspection result (step S3-3). Specifically, when a desired property is selected in the property list display field, the inspection support unit 116 of the control unit 11 selects from the property information storage unit 22 a property management record corresponding to the search condition related to the selected property. 220 is acquired. Then, the inspection support unit 116 outputs a property description screen to the touch panel display 14. This property description screen is provided with a status display field, an agency content field, an exchange history field, and an inspection history field.

In the status display column, information recorded in the property management record 220 (intermediation date, customer name, custody property, procedure content, status, property owner) is displayed.
In the brokerage content column, the type, price, and processing content of the brokerage property are displayed.
In the transfer history column, in relation to the transfer of the property, the date and time of the procedure, the execution process (agency, transfer, return), and the name of the transfer recipient are displayed.
In the inspection history column, the inspection date and time, the execution process (daily inspection, monthly inspection), and the name of the person performing the inspection are displayed in relation to the inspection of the property.
Then, the person in charge of public relations or the person in charge of management confirms the status of the deposit using the property description screen.

As described above, according to the present embodiment, the following effects can be obtained.
(1) In this embodiment, the person in charge of public relations fills in the receipt 40 with information on the property deposited by the customer and information on the procedure requested based on the property kept at the customer. The control unit 11 of the tablet terminal 10 executes a captured image acquisition process (Step S1-2) and a character recognition process (Step S1-3). And the control part 11 of the tablet terminal 10 performs the specified process (step S1-6) of custody property, and the specified process (step S1-7) of the procedure content. Thus, the handwritten receipt 40 can be provided to the customer, and the custody property can be efficiently managed based on the contents described in the receipt 40.

  (2) In this embodiment, the control part 11 of the tablet terminal 10 performs the acquisition process (step S1-4) and the decoding process (step S1-5) of the captured image of the agency bag. Thereby, based on the photographed image of the agency bag 41, the custody property received at the customer can be managed.

  (3) In this embodiment, the control part 11 of the tablet terminal 10 performs the determination process about whether a procedure is possible (step S1-8). If it is determined that the procedure is not possible (“NO” in step S1-8), the control unit 11 of the tablet terminal 10 executes an alarm process (step S1-9). Thereby, the description content of the handwritten receipt 40 can be confirmed. If the receipt is incomplete, it may be necessary to revisit the customer, etc., but such trouble can be suppressed.

  (4) In the present embodiment, the control unit 11 of the tablet terminal 10 captures the code image of the takeover bag (step S2-1), decodes (step S2-2), and displays the status list (step S2-). 3) is executed. Thereby, it is possible to take over the custody property using the agency bag 41.

  (5) In this embodiment, the control unit 11 of the tablet terminal 10 inputs the search target search condition input process (step S3-1), the search result output process (step S3-2), and the check result output process (step S3-2). Step S3-3) is executed. Thereby, the custody property can be inspected efficiently. Furthermore, an inspection trail can be left.

Moreover, you may change the said embodiment into the following aspects.
In the above embodiment, when it is determined that the procedure is not possible (in the case of “NO” in Step S1-8), the control unit 11 of the tablet terminal 10 executes an alarm process (Step S1-9). Then, the control unit 11 starts over from the processing for acquiring the photographed image of the receipt (step S1-2). Here, it may be possible to cope with the correction of the receipt 40.

Next, the receipt certificate photographing process will be described with reference to FIG.
First, the control unit 11 of the tablet terminal 10 executes a customer name selection process (step S1-1) to a determination process (step S1-8) about whether or not a procedure is possible. And when it determines with a procedure being impossible (in the case of "NO" in step S1-8), the control part 11 of the tablet terminal 10 performs an alarm process (step S1-9).

In this case, the person in charge of external affairs modifies the generated receipt 40 based on the confirmation result.
Next, the control part 11 of the tablet terminal 10 performs the acquisition process of the picked-up image of the corrected receipt (step S4-1). Specifically, the image acquisition unit 112 of the control unit 11 outputs a shooting instruction for the corrected receipt 40 to the touch panel display 14. When the person in charge of external affairs photographs the receipt 40 using the tablet terminal 10, the image acquisition unit 112 acquires a captured image from the camera 13.

  Next, the control part 11 of the tablet terminal 10 performs the determination process about whether there exists any correction (step S4-2). Specifically, the recognition processing unit 113 of the control unit 11 aligns the layout of the receipt 40 of the photographed image before correction with the layout of the receipt 40 of the newly acquired photographed image, and receives the receipt 40 Compare images. And the recognition process part 113 pinpoints a mismatch area | region of both.

  When it is determined that the mismatch area between the two cannot be detected and there is no correction (in the case of “NO” in step S4-2), the control unit 11 of the tablet terminal 10 acquires the photographed image of the corrected receipt ( Return to step S4-1).

  When it determines with correction (in the case of "YES" in step S4-2), the control part 11 of the tablet terminal 10 performs the determination process about whether it has corrected (step S4-3). Specifically, the recognition processing unit 113 of the control unit 11 performs character recognition of characters included in the mismatch area. Then, the input support unit 111 replaces the characters of the receipt 40 before correction with the characters in the mismatch area, and determines whether or not the requirements of the procedure requirement list are satisfied. Here, when the character in the non-matching area cannot be recognized, or when it is determined that the recognized character does not satisfy the requirements of the procedure requirement list, it is determined that the correction has not been made.

  When it is determined that it has not been corrected (in the case of “NO” in step S4-3), the control unit 11 of the tablet terminal 10 performs a determination process as to whether or not it has been confirmed (step S4-4). Specifically, the input support unit 111 of the control unit 11 outputs a correction confirmation screen to the touch panel display 14. This correction confirmation screen includes an image of the inconsistent area and information related to the requirements not satisfied in the procedure requirement list. Further, the correction confirmation screen includes a confirmation completion button, a re-creation button, and the like. The person in charge of public relations confirms the image of the inconsistent area and selects the confirmation completion button when determining that the requirement is satisfied. When starting over from the creation of the receipt 40, the re-create button is selected.

  When the re-create button is selected and it is determined that the confirmation has not been made (in the case of “NO” in step S4-4), the control unit 11 of the tablet terminal 10 acquires the photographed image of the receipt (step S1- Start over from 2).

  On the other hand, if it is determined that the correction has been made or has been confirmed (in the case of “YES” in steps S4-3 and S4-4), the control unit 11 of the tablet terminal 10 obtains the agency date and the procedure designated date. Is executed (step S1-10).

  Further, the determination process (step S4-4) as to whether or not the confirmation has been made may be performed based on the presence or absence of the imprint of the correction mark. In this case, the imprint image of the person in charge of correction is registered in the memory 12 in advance. If a stamp image is detected in the photographed image of the modified receipt, it is determined that there is a modification.

  In the above embodiment, the property custody process is executed. Here, the procedure guide may be output based on the skills and experience of the person in charge of external affairs. In this case, the memory 12 stores the person-in-charge information of the person in charge of public relations who uses the tablet terminal 10 and the procedure guide. This person-in-charge information includes information on the skill level of the person in charge of external relations and the correspondence history of the property under custody. Further, the input support unit 111 holds information on a skill level reference value for determining the presence / absence of a skill and information on a response history of procedure contents for determining response experience. In the procedure guide, notes on the procedure are described for each procedure in the property.

Next, the receipt certificate photographing process will be described with reference to FIG.
First, the control unit 11 of the tablet terminal 10 executes a person-in-charge skill specifying process (step S5-1). Specifically, the input support unit 111 of the control unit 11 obtains the external contact person information from the memory 12. Then, specify the skill level of the person in charge of external affairs.

  Next, the control part 11 of the tablet terminal 10 performs the determination process about whether there exists a skill (step S5-2). Specifically, the input support unit 111 of the control unit 11 compares the skill level of the person in charge of external relations with a reference value.

  When it is determined that the skill level is lower than the reference value and there is no skill (in the case of “NO” in step S5-2), the control unit 11 of the tablet terminal 10 executes a procedure content specifying process (step S5-3). ). Specifically, the input support unit 111 of the control unit 11 outputs a procedure confirmation screen. In this case, the person in charge of public relations inputs the contents of the procedure requested by the customer on the procedure confirmation screen.

  Next, the control part 11 of the tablet terminal 10 performs the determination process about whether a corresponding experience is enough (step S5-4). Specifically, the input support unit 111 of the control unit 11 searches the person-in-charge information recorded in the memory 12 for a correspondence history for the procedure content input on the procedure confirmation screen.

  When it is determined that the handling history of the procedure content is less than the reference count and the handling experience is not sufficient (in the case of “NO” in step S5-4), the control unit 11 of the tablet terminal 10 executes a procedure guide output process. (Step S5-5). Specifically, the input support unit 111 of the control unit 11 outputs a procedure guide regarding the input procedure content to the touch panel display 14.

  On the other hand, when it is determined that the skill level is equal to or higher than the reference value and there is a skill, or when the response history of the procedure contents is equal to or higher than the reference count and the response experience is determined to be sufficient (YES in steps S5-2 and S5-4) ”), The control unit 11 of the tablet terminal 10 skips the process of step S5-5. Then, the processing after the customer name selection processing (step S1-1) is executed.

  In the above-described embodiment, the deposit property is specified by photographing the receipt 40. The method for specifying the custody property is not limited to this. For example, the custody property itself may be photographed to identify the custody property.

Next, the deposit confirmation process will be described with reference to FIG. This deposit confirmation process is executed after the above-described receipt photo shooting process.
First, the control part 11 of the tablet terminal 10 performs the imaging | photography process of custody property (step S6-1). Specifically, the image acquisition unit 112 of the control unit 11 outputs an instruction to shoot the custody on the touch panel display 14. When the person in charge of public relations uses the tablet terminal 10 to photograph the custody property, the image acquisition unit 112 acquires a captured image from the camera 13.

  Next, the control part 11 of the tablet terminal 10 performs the image recognition process of custody property (step S6-2). Specifically, the recognition processing unit 113 of the control unit 11 performs image recognition of a subject (property) included in the captured image, and specifies the type of the custody property.

  Next, the control part 11 of the tablet terminal 10 performs the collation process with the content of a receipt (step S6-3). Specifically, the input support unit 111 of the control unit 11 acquires the type of the custody property recorded in the property management record 122. Then, the input support unit 111 compares the type of the image-recognized property and the type of the custody property.

  Next, the control part 11 of the tablet terminal 10 performs the determination process about whether it matches with the property of a receipt (step S6-4). Specifically, the input support unit 111 of the control unit 11 determines that it matches the property of the receipt when the image-recognized property matches the type of the custody property.

  Here, when it determines with not matching with the property of a receipt (in the case of "NO" in step S6-4), the control part 11 of the tablet terminal 10 performs an alarm process (step S6-5). Specifically, the input support unit 111 of the control unit 11 outputs an alarm message to the touch panel display 14.

  On the other hand, if it is determined that it matches the property of the receipt (in the case of “YES” in step S6-4), the control unit 11 of the tablet terminal 10 executes a determination process as to whether or not the confirmation is completed (step S6-4). S6-6). Specifically, the input support unit 111 of the control unit 11 outputs a confirmation completion screen.

  When the incomplete button is selected on the confirmation completion screen and it is determined that the confirmation is not complete (in the case of “NO” in step S6-6), the control unit 11 of the tablet terminal 10 performs image recognition processing of the custody property (step S6). -2) The subsequent processing is repeated.

  On the other hand, when the completion button is selected on the confirmation completion screen and it is determined that the confirmation is completed (“YES” in step S6-6), the control unit 11 of the tablet terminal 10 executes a captured image registration process ( Step S6-7). Specifically, the input support unit 111 of the control unit 11 records the captured image of the custody property in the memory 12.

  In the above embodiment, the control unit 11 of the tablet terminal 10 performs character recognition processing (step S1-3). Here, a dictionary for character recognition may be stored in the memory 12 for each person in charge of public relations. In this case, the person in charge of external affairs is authenticated when the deposit management program is started, and character recognition is performed using the dictionary of the person in charge of external affairs who has been authenticated.

  DESCRIPTION OF SYMBOLS 10 ... Tablet terminal, 11 ... Control part, 111 ... Input support part, 112 ... Image acquisition part, 113 ... Recognition processing part, 114 ... Procedure confirmation part, 12 ... Memory, 13 ... Camera, 14 ... Touch panel display, 20 ... Management Server, 22 ... property information storage unit, 40 ... receipt, 41 ... agency bag.

Claims (8)

A requirement information storage unit that records the procedure requirements for the property,
A property information storage unit for recording information related to customer custody properties;
A deposit management system including a control unit connected to a photographing unit,
The control unit is
Acquire a photograph of the receipt received for the property
Character recognition of the photographed image, specify the custody property entered in the receipt,
Identify the procedures for the custody property, confirm the consistency of the procedure requirements recorded in the requirement information storage unit,
A custody management system, wherein information related to a custody property whose consistency has been confirmed is recorded in the property information storage unit.   The custody management system according to claim 1, wherein the control unit specifies a procedure for the custody using character information acquired by performing a character recognition process on the captured image. The control unit is
If the consistency cannot be confirmed, a correction instruction for the receipt is output,
Obtain a captured image obtained by re-imaging the receipt received by the correction instruction,
The deposit management system according to claim 1, wherein the reconfirmed photographed image reconfirms the consistency of the procedure requirements. The control unit is
Identify the skill of the person responsible for creating the receipt,
The deposit management system according to any one of claims 1 to 3, wherein a guide for filling in the receipt is output based on the skill. The control unit is
Identify the experience information of the person making the receipt,
The deposit management system according to any one of claims 1 to 4, wherein a guide for filling in the receipt is output based on the experience information. Acquire a property image of the custody property,
The deposit management according to any one of claims 1 to 5, wherein a deposit property is specified based on the property image, and consistency with the deposit property entered in the receipt is determined. system. A requirement information storage unit that records the procedure requirements for the property,
A property information storage unit for recording information related to customer custody properties;
A deposit management method for managing deposits from customers using a deposit management system including a control unit connected to a photographing unit,
The control unit is
Acquire a photograph of the receipt received for the property
Character recognition of the photographed image, specify the custody property entered in the receipt,
Identify the procedures for the custody property, confirm the consistency of the procedure requirements recorded in the requirement information storage unit,
A custody management method characterized in that information on a custody property whose consistency has been confirmed is recorded in the property information storage unit. A requirement information storage unit that records the procedure requirements for the property,
A property information storage unit for recording information related to customer custody properties;
A deposit management program for managing deposits from customers using a deposit management system with a control unit connected to the imaging unit,
The control unit
Acquire a photograph of the receipt received for the property
Character recognition of the photographed image, specify the custody property entered in the receipt,
Identify the procedures for the custody property, confirm the consistency of the procedure requirements recorded in the requirement information storage unit,
A custody management program that causes information relating to a custody property whose consistency has been confirmed to function as a means for recording in the property information storage unit.

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