JP2019067109A - Information providing system - Google Patents

Abstract

Kind Code: A1 An object of the present invention is to provide an information providing system for providing a user with information on the congestion status of a facility more effectively. The information providing system includes an information providing server that aggregates and allows users to browse the congestion status of facilities, wherein the information providing server is linked to past weather information of the user. recommended time calculation means for calculating one or more recommended visit times based on visit history data; weather information reception means for receiving input of weather information; and congestion of the facility based on the visit history data for each day of the week counting means for summarizing the situation, superimposing a marker indicating the recommended visit time on the congestion situation graph-displayed by day of the week according to the received weather information, and displaying the result on a user terminal; It is characterized by having [Selection drawing] Fig. 1

Description

  The present invention relates to an information providing system for providing a user with the congestion status of a facility.

  2. Description of the Related Art Conventionally, techniques have been provided for providing users with congestion status in facilities such as restaurants, shops performing window services such as mobile phone shops, barbers / beauty salons, and hospitals.

  For example, congestion condition estimation for estimating the number of users using a facility based on the correlation between the number of mobile terminals detected in the facility and the visitors of the facility using the Wi-Fi function installed in the portable terminal A technique related to a system is known (Patent Document 1).

  Here, for example, a graph (transition graph) expressing transition of the number of users (estimated) is created based on estimation information of the number of users using the facility, and this is displayed on a display monitor in the facility or on a website of the facility It is described to display a transition graph (paragraph 0031 of the specification, FIG. 7).

  In addition, the present invention is a technology for providing users with congestion status of a plurality of entertainment facilities existing in a theme park, wherein the congestion status monitoring device measures the rate of congestion status, and the congestion status providing device measures the congestion status The ratio of the situation is received together with the entertainment facility information for identifying the entertainment facility, the received congestion ratio is associated with the entertainment facility information and stored in the storage unit, and the congestion status ratio and the entertainment facility information are communication terminal devices A communication terminal apparatus that transmits to the communication terminal apparatus and receives the ratio of the congestion status from the congestion status providing apparatus is described in association with entertainment facility information and displaying it on the display unit (Patent Document 2).

JP, 2017-22505, A JP, 2006-141812, A

  However, there is a demand for providing the congestion status of the facility more effectively, according to the day of the week, the time zone, etc., to the user who will make a reservation for the facility or the user who is considering visiting the facility. Users can go to the facility at a time when waiting time is low by grasping the congestion status, and the facility side can prevent the concentration of customers in a certain time and perform load distribution .

  The present invention has been made in view of the above-described actual situation, and the problem to be solved is to provide the congestion status of the facility more effectively to the user.

In order to solve the above problems, the present invention is an information providing system provided with an information providing server capable of aggregating and browsing the congestion status of a facility for a user,
The information providing server is
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data of the day of the week, the congestion status of the facility is totaled, and the marker indicating the visit recommended time is displayed in the congestion status graphically displayed in the day of the week according to the received weather information. And collecting means for displaying on the user terminal.

  With such a configuration, it is possible to provide the user with the congestion status according to the actual weather according to the received weather information. This makes it possible to more effectively provide information such as congestion status to the user.

In a preferred embodiment of the present invention, the apparatus further comprises a reception terminal provided in the facility for receiving a waiting reservation from the user,
The past weather information may include weather information selected and input through the reception terminal.
With such a configuration, it is possible to use the actual weather information input by the user who accepts the reservation waiting for waiting, as the weather information in the past, and to provide information such as the congestion status more effectively.

In a preferable mode of the present invention, the weather information acquired by the weather information reception means includes weather information received by the reception terminal at a facility related to the display of the congestion status or a facility around the facility. Do.
With such a configuration, it is possible to more effectively provide information such as the congestion status based on the weather information input by the user.

In a preferable mode of the present invention, the visit history data is associated with information on a stay time of a user at a facility,
A rotation rate of service provision is calculated based on the stay time, and is used for at least one of calculation processing of the visit recommendation time and aggregation processing of the congestion state.

In a preferred embodiment of the present invention, the visit history data is associated with information on the seat type of the facility,
A rotation rate for each seat type is calculated based on the seat type, and is used for at least one of calculation processing of the visit recommendation time and aggregation processing of the congestion status.
When the number of staff etc. fluctuates with time, it is not possible to compare effective crowded situations simply by comparing the number of visits. With such a configuration, it is possible to more effectively provide information such as the congestion status in consideration of the rotation rate of the facility.

In a preferred embodiment of the present invention, a facility recommendation means for determining another facility to be recommended using a crowded state of the facility or at least one of a visit recommendation time to a user who is browsing a facility page regarding a certain facility. It is characterized by having.
With such a configuration, it is possible to more effectively provide information such as congestion status pertaining to other facilities.

The present invention is an information providing method for aggregating and viewing the congestion status of a facility for a user,
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data of the day of the week, the congestion status of the facility is totaled, and the marker indicating the visit recommended time is displayed in the congestion status graphically displayed in the day of the week according to the received weather information. It is characterized in that the processor of the information providing server is made to function as counting means for overlapping and displaying on the user terminal.

The present invention is an information providing program for aggregating and viewing the congestion status of a facility for a user,
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data of the day of the week, the congestion status of the facility is totaled, and the marker indicating the visit recommended time is displayed in the congestion status graphically displayed in the day of the week according to the received weather information. It is characterized in that it functions as an aggregation means for overlapping and displaying on the user terminal.

  According to the present invention, it is possible to more effectively provide the user with the congestion status of the facility.

It is a functional block diagram of the information service system concerning an embodiment of the present invention. It is a hardware block diagram of the information provision server which concerns on embodiment of this invention. It is a figure which shows an example of the reception management table in this embodiment which concerns on embodiment of this invention. It is an example of a screen display in the reception terminal which concerns on embodiment of this invention. It is a processing flowchart at the time of performing reception of a waiting reservation on the reception terminal according to the embodiment of the present invention. It is a process flowchart which concerns on the change of the status of the reception information which concerns on embodiment of this invention. It is an example of a screen display in the user terminal which concerns on embodiment of this invention. It is an example of a screen display in the user terminal which concerns on embodiment of this invention. It is a processing flowchart at the time of determining the congestion condition displayed on the shop page which concerns on embodiment of this invention.

  Hereinafter, an information providing system according to the present invention will be described using the drawings. The embodiment described below is an example of the present invention, and the present invention is not limited to the following embodiment, and various configurations can be adopted.

  For example, although the configuration, the operation, and the like of the information providing system are described in the present embodiment, a method, a server device, a computer program, a recording medium, and the like having the same configuration can also achieve the same effects. Also, the program may be stored in a recording medium. By using this recording medium, for example, the program can be installed in a computer. Here, the recording medium storing the program may be a non-transitory recording medium such as a CD-ROM.

  The facilities in the present invention are facilities for providing services to users, such as stores, commercial facilities, and public facilities. There are no particular restrictions on the type of facility and the type of service provided. In this embodiment, in order to browse information of a store (facility) or make a reservation for the store (time specification reservation with time specification or reservation for waiting for a turn) on a website browsed through a user terminal etc. In accordance with the weather information, a system for providing the store congestion status to the user is shown.

  Hereinafter, the weather information mainly refers to the past weather information associated with the reception information (visit history data) used for the determination of the congestion status according to the weather and the visit recommended time, the congestion status of the user, etc. And actual weather information (current weather information) used for designating the weather when browsing.

  In the present embodiment, the reservation may be a format (time designation reservation) performed with the designation of the reservation date and time of the current day or the future from the user, or the user participates in the waiting for the turn and the turn is At the same time, it may be in a form to receive provision of service (waiting reservation). When participating in the waiting order, the number of people waiting in turn or the number of groups, the number of staff or seats for providing services, the number of service providing elements such as windows, provision times corresponding to preset provision times or services selected by the user The reservation time or date and time (hereinafter referred to as a reservation date and time) is calculated based on the time and the like, and is presented to the user as an indication of the timing of visiting the store.

  Further, in the present embodiment, a message is delivered to a user who has made a reservation by means of a distribution unit (not shown) for confirmation of the waiting condition, reminder of the reservation time, and the like. As a method of delivering a message, there is a method of delivering an e-mail to the e-mail address of the user who made a reservation, a method of giving a notification to an application stored in the user terminal, SMS (Short Message Service) Various methods for transmitting information to the user via the user terminal can be adopted, such as a method of transmission.

  FIG. 1 is a functional block diagram of an information providing system according to an embodiment of the present invention. The information providing system 1 is installed in an information providing server 2, a database DB storing information on reservations, etc., a user terminal 3 operated by a user (customer), and a store (facilities) The reception terminal 4 to be used and an employee terminal 5 operated by an employee of a store (facility) are provided. Moreover, it is an external service, Comprising: The weather information delivery system 6 which delivers the information of a weather, and an information-provision system are comprised so that communication is possible via the network NW. The information providing server 2, the user terminal 3, the reception terminal 4 and the employee terminal 5 are configured to be able to communicate via the network NW. The information providing system 1 may include the weather information distribution system 6.

  FIG. 2 is a diagram showing a hardware configuration of the information providing server 2. The information providing server 2 communicates with an arithmetic unit (CPU 201), a main storage device (RAM 202), an auxiliary storage device (recording device 203) such as an HDD, an SSD, or a flash memory, and an external device via a network NW. A communication device 204, which is an interface to perform, an input device 205, and an output device 206 are provided. The recording device 203 also stores an operating system 207 and an information distribution program 208 that exhibits the function in cooperation with the operating system 207.

  The user terminal 3 is generally provided with an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD or SSD, a flash memory, and various input / output devices including connection means to the network NW. Computer devices can be used. In the present embodiment, the case of using a personal computer is illustrated. The user terminal 3 is a web browser application or a dedicated application for using a web page to function as a user terminal for browsing information of a store (facility) or making a reservation to the store (facilities) I remember.

  The reception terminal 4 is generally used including an arithmetic device such as a CPU, a main storage device such as a RAM, an auxiliary storage device such as an HDD or SSD, a flash memory, and various input / output devices including connection means to the network NW. Computer devices can be used. In this embodiment, the case where a tablet terminal provided with a touch panel is used as the input unit 41 is illustrated. The reception terminal 4 stores a dedicated application for functioning as a reception terminal for receiving a reservation from a user, and a web browser application for using a web page.

  The reception terminal 4 is a terminal device installed near the entrance of a facility or the like, for receiving or waiting for a customer to receive a service. The accepting terminal 4 is connected to the printer 7 by wire or wireless, and performs printing on the sheet by the ticket issuing unit 31 based on the print request from the accepting terminal 4. For example, information such as the calculated waiting time and the number of waiting persons is transmitted from the reception terminal 4 to the printer 7, printed on a printed matter, and delivered to the user.

  The employee terminal 5 is a terminal device used by the employee for setting the staff in charge of providing the service and registering the status, time, etc. regarding the service provision with respect to the reception (reservation).

  Here, even if the reception terminal 4 is configured to also function as the employee terminal 5, the present invention can be implemented. In that case, for example, one or more terminal devices storing a dedicated application having a function of a terminal for employees and a function of a terminal for receiving or a web browser application for using a web page are stored in a store (facility) It may be arranged and used. In addition, the reception terminal 4 and the employee terminal 5 do not necessarily have to be disposed one by one in each store (facility), and a plurality of the terminals may be disposed in one store (one facility).

  The information providing server 2 includes a reception unit 21, a change unit 22, a reception management unit 23, a facility information storage unit 24, a congestion status aggregation unit 25, a recommended time calculation unit 26, a facility recommendation unit 27, and a weather. And information receiving means 28. Here, the computer which comprises the information provision server 2 does not necessarily need to be one, and may be comprised from the several computer disperse | distributed on the network NW. In addition, a part or all of a program for executing each means provided in the information providing server 2 may be stored in the employee terminal 5 or the reception terminal 4 and executed.

  The database DB stores information used by the information providing system 1. In the present embodiment, the database DB includes reception information, store information, congestion status information, and weather information. A part or all of the information stored in the database DB may be stored in the employee terminal 5 or the reception terminal 4 and used. FIG. 3 is a diagram showing an example of a reception management table in the present embodiment.

  The reception information is information that is generated when a reservation with reservation for waiting for a turn or a time specification is received. In this embodiment, the reception information is attached with a status or time, and used as history data. The reception information indicates, for example, the reception date and time indicating the date of reception, “guided”, “not called”, “absent”, “calling”, “providing”, “canceled (contacted)”, “cancelled” (No permission) Guidance status indicating the service provision status to the accepted customer, reception number used for acceptance management in the store, such as waiting for order or call, content information indicating the service content accepted, element of service provision ( Selection of information regarding staff and seat type etc.), choice information for answering customers as questions and questionnaires, parking lot information such as the number of the parking lot being used, seating and charge assigned to the user, receptionist Time weather information, service start date and time, end date and time, route information indicating from which device a reservation is made, and the like are included.

  The information included in the reception information may be input by the user. Further, the information included in the reception information may be input from the store, such as a store employee. For example, in the present embodiment, at the time of reception of a waiting reservation, the user inputs content information, selection information, a parking place, weather information, and the like via the input unit 41 of the reception terminal 4 and the like. The employee of the store allocates from the employee terminal 5 a guidance situation, a seat that actually guides the user, a person in charge of providing a service to the user, and the like.

  The reception unit 21 receives the registration of the waiting reservation by the user who has made a visit via the input unit 41 of the reception terminal 4 and registers the registration as reception information. The user inputs content information, selection information, a parking place, weather information, and the like at the time of waiting reservation. Further, in the present embodiment, the registration of the queue waiting reservation is further received via the user terminal 3 that has accessed the web page for making a reservation for the store. The changing unit 22 receives, via the reception terminal 4 or the user terminal 3, a change in registered reception information, such as cancellation of a reservation or a change in content information.

  At the time of accepting the registration, the information requesting the input may be changed according to the registration path. In the present embodiment, in the case of registration via the user terminal 3, no input is required for a parking place, weather information, and the like. In addition, when the user actually visits the store, the registered reception information is specified using the reception number etc. at the time of registration via the user terminal 3, and the input is made again from the reception terminal 4, Alternatively, additional information such as weather information to the reception information may be input.

  When acceptance is performed by the acceptance unit 21, new acceptance information is registered. For the user, when the reception is performed, the printer 7 issues a printed matter in which information on the reception number, the waiting time, and the like is described.

  The flow of reception at the reception terminal 4 in the present embodiment will be described using FIGS. FIG. 4 is an example of screen display on the display unit of the reception terminal 4. FIG. 5 is a processing flowchart when the reception terminal 4 receives a reservation for waiting for a turn.

  As shown to Fig.4 (a), the reception screen W1 is displayed on the display part of the reception terminal 4 of a standby state. The reception screen W1 has a selectable service content input unit W2 and a waiting time display unit W3 for waiting for an order, and the customer desires from the displayed service content input unit W2 via the input unit 41. Select the service content of. Furthermore, it is equipped with a waiting customer display W4 (a customer of “not called” in this example) and a absent customer display W5 (a customer of “absent” in this example) which has been in order but is absent. , Are configured to be able to list them.

  In step S1 of FIG. 5, the user who has visited the store selects a desired service content via the reception terminal 4 and makes a waiting reservation. If the service content is selected, the process proceeds to step S2, and the selection information is accepted. FIG. 4B is a screen display example when inputting selection information. The selection information input unit W6 is information for receiving a request for an element of service provision (specification of staff, seat type, etc.), and for causing a customer to answer a question or a questionnaire. In the present example, questions regarding the number of visits to the store are made via the selection information input unit W6. In this example, although there is one selection information, a plurality of selection information may be received.

  If the selection information is selected, the process proceeds to step S3 to receive weather information. FIG. 4C is a screen display example when the weather information is input. The information input by the weather information input unit W7 is information on the current weather. In this example, the input from the weather information input unit W7 is accepted for the three types of weather of "fine", "cloudy" and "rain". The user answers the current weather in a selection format. The input weather information is stored in association with the reception information to be registered later.

  If all the information is input, the reception information is registered (Yes in step S4). FIG. 4D is a screen display example of the reception completion screen. When the acceptance is completed, the acceptance information is stored as acceptance information (step S5), and the printer 7 issues a printed matter on which the user's acceptance number, the scheduled time of service provision, etc. are printed (step S6). The timing of the input of the weather information may be performed before the registration of the reception information as shown in this example, or may be performed after the registration of the reception information. For example, the weather information input unit W7 may be displayed on the reception completion screen as illustrated in FIG. 4D, and the weather information may be acquired. For example, the configuration may be such that the input of weather information is arbitrarily received using the waiting time from the completion of the reception to the completion of the printing by the printer 7.

  The weather information to be associated with the reception information (visit history data) does not necessarily have to be input by the user via the reception terminal 4, and may be input by the user via the reception terminal 4 and the reception means 21 (or change means 22) Method, the method of being input at the time of reception management or predetermined timing by the employee of the facility through the employee terminal 5 and the reception management means 23, and the weather information received through the weather information distribution system 6 Depending on the location of the store and the date and time, one or more methods of associating the information with the reception information may be used in combination.

  For example, the weather information received from the weather information distribution system 6 or the weather input via the reception terminal 4 of a nearby store, for visit history data pertaining to a store that does not receive an input of weather information from the user at the time of reception Weather information acquired by any one method may be associated with reception information related to one store, such as using information. Also, for the reception information pertaining to one store, such as using weather information obtained by correcting the weather information received by the weather information distribution system 6 using the weather information input from the user or employee, etc. The weather information may be associated using weather information acquired by a plurality of methods.

  In addition, the reception unit 21 receives an input regarding the seat type ("seat" in FIG. 3) by the user, the number of the parking lot where the user parked, the presence or absence of parking lot utilization ("parking information" in FIG. 3), etc. It may be configured as follows. For example, as selection information, a request for a seat type, presence / absence of parking, a parking lot number, and the like may be input.

  The reception management means 23 receives, through the employee terminal 5, the setting of the staff (person in charge) for providing the service and the registration of the status (guidance status) regarding the service provision with respect to the reception information. In the present embodiment, the start date and time possessed by the reception information is the date and time when the status is changed to "informing" by the reception management means 23, and the end date and time is "guided" by the reception management means 23. The date and time it was changed to

  In the present embodiment, the reception information in which the guidance state of the service provision has become “guided” is used as visit history data. The visit history data in the present embodiment includes information indicating a store (store ID in reception information), parking information, weather information, a seat, and information indicating a stay time (start date and end date in reception information). In the present embodiment, the information obtained as the reception information from the queue management system is used as the information included in the visit history data, but, for example, a restaurant such as a POS (point of sales system) In the case of a facility using a store management system, information registered / used in a store management system such as a POS may be used as visit history data.

  FIG. 6 is a process flowchart according to the change of the status of the reception information. In step S11, the reception information is registered by the reception by the user who has visited the store via the reception terminal 4 or the reception via the store page (user terminal 3) displaying the information of the store. If the user cancels the reservation via the change means 22 by the scheduled provision date and time of the reservation set at the time of reception (Yes in step S12 (Y)), the process proceeds to step S13 and the status of the reception information Change to "Cancel (contact)" and finish the process.

  Next, in S14, when the date and time (or order) to be provided is reached, if the customer does not visit the store (No at Step S14 (N)), the process proceeds to Step S13, and the reception management means 23 Change the status to "cancel (no permission)" and finish the process.

  When visiting a store (Yes (Y) in step S14), when providing a service, the employee of the store changes the status of the reception information to "provisioning" via the reception management means 23 (step S15) . Further, the service provision start time is registered using the date and time at the time of status change ("Start time" in FIG. 3). When the provision of the service is completed, the employee of the store changes the status of the reception information to "provided" via the reception management means 23 (step S16). Further, the service provision end time is registered using the date and time of the status change ("end time" in FIG. 3).

  In addition, the reception management means 23 refers to the reception information, the type of seat by the employee ("seat" in FIG. 3), the number of the parking lot where the user parked, and the use of the parking lot ("parking information in FIG. "") May be configured to receive an input.

  The facility information storage unit 24 receives registration of facility information. The facility information in the present embodiment includes, for example, store name, address, business hours, regular holidays, information on business hours for each day of the week, industry (genre of facility), related stores, and the like.

  The weather information receiving means 28 acquires and stores weather information. In the present embodiment, the weather information receives weather information of at least the current day of each area from the weather information distribution system 6, and stores it as weather information. As necessary, future weather information and past weather information may be received and stored.

  In the present embodiment, using the weather information acquired by the weather information reception means 28, when the user browses the congestion status and the like of a store, the current weather information around the store is determined. The current weather information acquisition route is not limited to acquisition from the weather information distribution system 6, and other methods may be used, or the weather information distribution system 6 and other methods or a plurality of other methods may be used in combination. The weather may be estimated and used.

  As another method of acquiring current weather information related to a certain store, for example, the weather information receiving means 28 may receive the receiving terminal 4 and the receiving means 21 (or changing means 22) in the relevant store or a store around the relevant store. There is a method of acquiring, as weather information, the same day's weather information input through the above, and the same day's weather information input by the employee through the employee terminal 5 and the reception management means 23.

  Here, the weather information distribution system 6 and the reception information used as the visit history data in the case where one, a plurality of, or all of the stores do not prompt the user to input the weather information at the time of reception by the reception means 21 It does not matter as a structure which matches the weather information acquired via the weather information reception means 28. FIG.

  In order to display the graph-displayed congestion status on the user terminal 3, the congestion status aggregation means 25 uses the visit history data to perform processing of aggregating the congestion status for each day of the week. In the present embodiment, based on reception information (visit history data) for the past two weeks, the congestion status is totaled for each business day of the store and further for each weather information. The aggregated congestion status is stored in the database DB as congestion status information.

  The congestion status for each weather information may be totaled based on the reception information (visit history data), or the congestion status for which the reference weather information (for example, reception information whose weather information is “sunny”) is used. Alternatively, weighting may be performed for other weather information (for example, "clouding", "rain", and the like), and congestion information may be set according to the weather information. This allows the user to access the store page and display the congestion status and the recommended visit time for each weather according to the current weather when acquiring the congestion status.

  The congestion status corresponds to the seat type (“seat” in FIG. 3) associated with the reception information (visit history data), the presence or absence of use of the parking lot of the store (“parking information” in FIG. 3), etc. It may be provided to the user. For example, the congestion status may be counted for each seat type in the store, and the congestion status for each seat type may be presented to the user. Further, different congestion status may be provided depending on the use of the parking lot, or the congestion status of the parking lot may be displayed as a graph and separately provided.

  The recommended time calculating unit 26 calculates a recommended visiting time for recommending a visit to a facility on each day of the week using the visit history data. The recommended visit time may be calculated as one or more for one day of the week. In the present embodiment, based on the reception information (visit history data), one visit recommended time is calculated for each business day of the store and further for each weather information. The calculated visit recommendation time is stored as congestion status information in the database DB.

  The visit recommendation time for each weather information may be calculated based on the reception information (visit history data), or the visit may be calculated based on the reference weather information (for example, reception information for which the weather information is "fine") The recommended time may be weighted in the case of other weather information (for example, "clouding", "rain", etc.) to set a visit recommended time according to the weather information.

  The recommended visit time depends on the seat type (“seat” in FIG. 3) associated with the reception information (visit history data), the presence or absence of use of the parking lot of the store (“parking information” in FIG. 3), etc. , May be provided to the user. For example, the user may be presented with a visit recommendation time for each seat type according to the crowded situation for each seat type in the store. In addition, depending on the use of the parking lot, the visit recommended time may be provided, or the congestion status of the parking lot may be displayed as a graph, and the recommended visit time may be separately provided.

  In addition, when the aggregation of the congestion status in the congestion status aggregation means 25 or the calculation of the visit recommendation time in the recommendation time calculation means 26, the processing may be performed while taking into consideration the stay time of the user in the store. For example, at the time of tallying the congestion status, the rotation rate for each time zone (in this example, the higher the rotation rate, the shorter the customer stay time is calculated) based on the stay time of the user included in the visit history data Weighting may be performed on the total number of visitors, and may be used to display a graph of congestion status. For example, in the first time zone where the number of visitors is 100 and the turnover ratio is 1.0, and in the second time zone where the number of visitors is 130 and the turnover ratio is 1.5, the second time zone If the degree of congestion is smaller, the user can be notified of the congestion status. In addition, although the staying time of the user may use information obtained from the system for queue management, for example, in the case of a facility such as a restaurant that uses a store management system such as POS, a store management system such as POS. You may use the information used in.

  In addition, the rotation rate may be calculated for each seat type, and may be used to calculate the congestion status and to calculate the recommended visit time.

  The facility recommendation unit 27 determines another facility (store) to be recommended for the user who is browsing the facility page (store page) regarding a certain facility. The recommended store is determined using, for example, the location of the original store and the store (such as the address in the store information), the genre (commonity of the type of business, and the like), at least one of congestion status or visit recommended time, and the like.

  For example, the user can set a visit recommendation time different from the first store browsed on the store page, and present the second and subsequent stores having a common genre to one or more users according to whereabouts, so that the user can According to the time when it is planned to come to the store, it is possible to know the store that can receive the provision of the desired service.

  In another method, the visit recommendation time common to the first store who browsed the store page is set, and the second and subsequent stores having the same genre are presented to one or more users according to whereabouts. In this way, the user can know the store that can receive the desired service according to the time when he plans to visit the store.

  Next, the flow of display of the congestion status in the present embodiment will be described using FIGS. 7 and 8 show examples of screen display on the display unit of the user terminal 3.

  As shown in FIG. 7, a shop page W11 for displaying information on a shop, accepting a reservation, and the like is displayed on the user terminal 3 via the web browser application. The store page W11 in the present embodiment is a sequence for performing a queued reservation via the user terminal 3 and the congestion status display unit W12 displaying the congestion status and visit recommendation time according to the store, the recommended store display unit W13, and Waiting status (for example, the number of waiting groups (number of waiting groups) according to the waiting reservation unit W14, the time specification reservation unit W15 for performing the time specification reservation through the user terminal 3, and the reception information performed through the reception terminal 4 And a reception status confirmation unit W16 for confirming the scheduled date and time of provision of the service, and an area displaying information related to the other stores.

  The recommended store display unit W13 displays a recommended store determined by the facility recommendation means 27. In the present embodiment, the store is located near the store (store displayed on the store page), is a store common to the industry, and has a similar time to a store with the same recommended visit time (visit recommended store in the upper row in the illustrated example) The shop of the visiting recommended time of the band (the visiting recommended shop in the lower part in the illustrated example) is displayed.

  FIG. 8 is a screen display example showing the congestion status display unit W12. The congestion status display unit W12 includes a count result display unit W21, a time display unit W22, and a day of the week display unit W23. In addition, the visit recommendation time W24 is displayed in an overlapping manner in the tabulation result display section W21. The user can check the congestion status of other day and the recommended visit time by selecting the other day on the day display part W23.

  In the time display unit W22, the time including the business hours of the store is displayed in units of one hour. As in the present embodiment, part or all of the time outside business hours does not necessarily have to be displayed on the time display unit W22.

  Based on the congestion status and visit recommended time of each day stored as congestion information, the congestion status and the visit recommended time are displayed in the congestion status display unit W12 based on the day when the user accessed the shop page. Note that the day of the week to be displayed does not necessarily have to match the day of the week when the user accessed the store page W11. For example, when a user accesses a shop page after the business hours of a certain shop have ended, the congestion status of the next business day may be displayed.

  In addition, based on the crowded status for each day of the week stored as crowded information and the visit recommendation time, the crowded status and visit recommended time to be displayed are determined according to the weather when the user accesses the store page . In the present embodiment, the weather when the user accesses the store page is determined according to the weather related to the area around the store received from the weather information distribution system 6 to determine the congestion status and the visit recommended time to be displayed.

  In addition, the user wants the display change by the day-of-the-week display unit W23, and the future weather (weather forecast) acquired from the weather information distribution system 6 about the congestion status and visit recommended time after the day (day of the week) It may be configured to be displayed on the basis of.

  FIG. 9 is a processing flowchart when determining the congestion status to be displayed on the shop page. In step S21, current weather information is acquired from the weather information distribution system 6. In step S22, the weather information around the store is determined based on the acquired weather information.

  In step S23, the day of the week is acquired, and the congestion status to be displayed when the user accesses the shop page W11 and the day of the recommended visit time are determined (step S24).

  When the user has made a request to read another crowded day's congestion status or visit recommended time on the day of the week display unit W23 on the store page W11 (Yes (Y) in step S25), the crowded status or visit on the designated day of the week The recommended time is displayed on the congestion status display unit W12.

  According to the present invention, it is possible to provide the user with the congestion status according to the actual weather according to the received weather information. This makes it possible to more effectively provide information such as congestion status to the user.

  In addition, it is possible to use actual weather information input by the user who accepts the waiting and waiting reservation as past weather information, and to provide information such as congestion status more effectively.

  In addition, it is possible to more effectively provide information such as congestion status in consideration of the rotation rate of the facility and the seat type.

  In addition, it is possible to more effectively provide information such as congestion status pertaining to other facilities.

DESCRIPTION OF SYMBOLS 1 information provision system 2 information provision server 21 reception means 22 change means 23 reception management means 24 facility information storage means 25 congestion state tallying means 26 recommendation time calculation means 27 facility recommendation means 28 weather information reception means 201 CPU
202 RAM
203 recording device 204 communication device 205 input device 206 output device 207 OS
208 information distribution program 3 user terminal 4 reception terminal 41 input unit 5 employee terminal 6 weather information distribution system 7 printer DB database NW network W1 reception screen W2 service content input unit W3 waiting time display unit W4 waiting customer display unit W5 absent customer display Part W6 Selection information input part W7 Weather information input part W11 Store page W12 Congestion situation display part W13 Recommended store display part W14 Waiting time reservation part W15 Time designation reservation part W16 Acceptance state confirmation part W21 Total result display part W22 Time display part W23 Day of the week Display section W24 Recommended visit time

Claims (8)

An information providing system comprising an information providing server capable of totaling and viewing the congestion status of a facility for a user,
The information providing server is
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data on a day-by-day basis, the congestion status of the facility is totalized, and a marker indicating the visit recommendation time is superimposed on the congestion status graphically displayed on a day-by-day basis according to the received weather information. An information providing system comprising: tabulating means for displaying on a user terminal. The facility further includes a reception terminal provided in the facility for receiving a waiting reservation from the user,
The information providing system according to claim 1, wherein the past weather information includes weather information selected and input through the reception terminal.   The weather information acquired by the weather information reception means includes weather information received by the reception terminal at a facility related to the display of the congestion status or a facility in the vicinity thereof. Information provision system. The visit history data is associated with information on the stay time of the user at the facility,
The rotation rate of service provision is calculated based on the stay time, and it is used for at least one of the calculation process of the visit recommended time or the aggregation process of the congestion status. Information provision system described in. Information on the seat type of the facility is associated with the visit history data,
The rotation rate for each seat type is calculated based on the seat type, and is used for at least one of calculation processing of the visit recommendation time and aggregation processing of the congestion status. Information provision system.   Providing a facility recommendation means for determining another facility to be recommended, using at least one of the crowded state of the facility and the visit recommendation time for a user who is browsing a facility page regarding a certain facility. The information provision system according to any one of claims 1 to 5. An information providing method for aggregating and viewing the congestion status of a facility for a user,
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data on a day-by-day basis, the congestion status of the facility is totalized, and a marker indicating the visit recommendation time is superimposed on the congestion status graphically displayed on a day-by-day basis according to the received weather information. An information providing method comprising: causing a processor of an information providing server to function as an aggregation means for displaying on a user terminal. It is an information providing program for aggregating and viewing the congestion status of facilities for users.
Recommendation time calculation means for calculating one or more visit recommendation times based on the user's visit history data linked with past weather information;
Weather information receiving means for receiving input of weather information;
Based on the visit history data on a day-by-day basis, the congestion status of the facility is totalized, and a marker indicating the visit recommendation time is superimposed on the congestion status graphically displayed on a day-by-day basis according to the received weather information. An information providing program characterized by causing it to function as an aggregation means for displaying on a user terminal.