JP2018521602A - Apparatus, computer-readable medium, and method for modifying a service using advanced data collection functions - Google Patents

Abstract

The device includes one or more processors, a display, and a module card. The one or more processors determine that the communication function of the device has ended and send a notification indicating the end to the module card. In response to receiving the notification, the module card sends a message to the server and receives another message from the server. The message indicates that the device is ready to receive another message. Another message includes instructions based on account usage and other notifications and identifies the actionable categories associated therewith. The instruction determines one or more processors to display another notification, receive an input response thereto, and that the response corresponds to a confirmation to implement an actionable category, and further message including the response Function as a display device, a receiving device, a determining device, and a transmitting device.

Description

Cross-reference to related applications

  This application is a continuation-in-part of U.S. Patent Application No. 13 / 892,073 filed on May 10, 2013 and U.S. Patent Application No. 14 / 301,858 filed on June 11, 2014. No. 14 / 693,101 filed on Apr. 22, 2015, which is a continuation-in-part of U.S. Patent Application Serial No. 14 / 693,101, which is incorporated herein by reference in its entirety. Incorporate into.

  The present disclosure relates to apparatus, computer-readable media, and methods for maintaining and / or providing additional services in a wireless network.

  Modern mobile devices (such as mobile phones) allow users to communicate with service providers over a network. Mobile devices often include mobile devices (ME) and module cards. The ME is mobile device hardware and includes a display, receiver, transmitter, and other physical devices. The ME is identified by a unique code. The module card stores a unique code for identifying the ME in the memory.

  In an existing portable device, the module card serves as a network interface for connecting the portable device to the network. The module card also includes a toolkit consisting of a set of commands programmed into the module card. In a portable device, the module card functions as an interpreter equipped to execute an application written in one or more programming languages. Further, in such devices, the module card includes a memory that stores these applications along with other information. Such other information often includes a unique code that identifies the ME.

  Today, many portable devices are available in, for example, global systems for mobile communications ("GSM") networks or, for example, 3G and LTE, Edge, UMTS, HSPA, HSPA +, LTE-Advanced, CDMA, 1xRTT, EVDO, and EVDO-A Etc., but not limited thereto, connected to a wireless network, such as a successor network technology. Specifically, GSM and its successors are a standard set that describes protocols used in digital wireless communications between mobile device users, service providers, and other parties. In such a network, the module card is a subscriber identity module (“SIM”) card or a universal integrated circuit card (“UICC”), and the toolkit on the module card is a SIM toolkit (“STK”). The module card functions as an STK interpreter. In more sophisticated SIM cards, the STK is a dynamic SIM toolkit (“DSTK”) and the STK interpreter is a DSTK interpreter.

  In a wireless network, a service provider generates content corresponding to a message sent to a user. Such messages are often written in markup languages (eg, Wireless Internet Gateway Wireless Markup Language (“WIGWML”), SIM @ llianceToolbox Markup Language (“S @ TML”), Java Markup Language (“JavaML”)). ) The content is sent to the gateway, which prepares the message and forwards the message to the user. This gateway is known as a universal gateway (“UG”). The UG can be located on the server 101. The message includes an indication received by the mobile device that is itself a SIM card indication (eg, a widget, s @ tlet, Java applet) (or a UICC application). The portable device contains a SIM card having a memory for storing DSTK. When properly programmed, the SIM card functions as a DSTK interpreter configured to interpret the instructions contained in the message. Depending on whether the indication includes an XML-based feed that is interpreted by a wilet, s @ tlet, or Java applet, the DSTK interpreter can send a SmartTrustWib ("Wib"), SIM @ lianceToolbox ("S @ T") ) Functions as an interpreter or a Java interpreter. The DSTK interpreter interprets the instructions and implements the actions or commands contained in the DSTK. Some of these commands operate independently of the mobile device, while others are directed to the mobile device (eg, commands for displaying text strings or prompting the user for input). Command).

  In certain wireless networks, users are required to periodically use their mobile devices to maintain services provided by service providers. In such a network, if the user has not been able to use his mobile device at least once during a given period, the user will be unregistered and will therefore use the service from the service provider, And can no longer receive. Furthermore, after a user loses access to a service provided, the user often cannot communicate with a service provider using his mobile device to restore service.

  As users connect to service providers over the wireless network and as the size of these networks increases, monitor how often they use those services in terms of efficiency and cost for the service provider It becomes increasingly important. By monitoring usage, service providers can be equipped to assist users in maintaining desired services.

  In addition, in certain wireless networks, service providers can provide data on user mobile device activity (eg, overall usage activity, call activity, sent and received text messages and / or multimedia messages, Internet activity, etc. , As well as other useful data). By monitoring this data, service providers can be equipped to assist users with advanced retention services for new and / or more appropriate services based on the user's situation and needs.

  According to one embodiment of the present invention, a method for presenting a service to a subscriber includes a specific process. The method includes collecting usage data associated with an account for a subscriber associated with a mobile device. The method includes storing usage status data in a repository. The method includes determining whether the usage status data satisfies a condition. The method includes determining whether there is an actionable data category. The method includes determining an action based on an actionable data category and a set of rules. The method includes receiving from the portable device a first message indicating that the communication function of the portable device has been terminated. The method includes the step of transmitting to the mobile device a second message based on an action requesting input from a subscriber via the mobile device. The method includes receiving a third message including a response to the second message from the mobile device.

  According to another embodiment of the invention, the apparatus includes a processor, a display, and a module card. The processor determines that the communication function of the device has ended, and transmits a first notification indicating the end to the module card. In response to receiving the first notification, the module card transmits a first message to the server and then receives a second message from the server. The first message indicates that the device is ready to receive the second message, and the second message includes the second notification and instruction. The second notification is based on usage data for an account associated with the device and identifies an action to be taken with respect to that account. The instructions cause the processor to function as a display device, a receiving device, a determining device, and a transmitting device, each displaying a second notification and receiving an input response to the second notification, the response being an action A third message including a response to the second notification is transmitted.

  Other objects, features, and advantages will be apparent to those skilled in the art from the following detailed description and the accompanying drawings.

  For a more complete understanding of the present invention, the needs met by the present invention, and the objects, features and advantages of the present invention, reference should be made to the following description taken in conjunction with the accompanying drawings.

Schematic diagram of an exemplary environment in which aspects of the present disclosure are implemented. Schematic diagram of an exemplary system configured to hold services Flowchart illustrating a method for maintaining a service according to a particular embodiment of the present invention. Schematic diagram of a portable device according to certain embodiments of the invention Flowchart showing a specific embodiment of the present invention Schematic diagram of another exemplary environment in which aspects of the present disclosure are implemented. Schematic diagram of a business intelligence server, according to certain embodiments of the invention 6 is a flowchart illustrating a method for presenting services to subscribers according to certain embodiments of the invention. Flowchart showing further details about a method of presenting a service to a subscriber according to a particular embodiment of the present invention. Flowchart showing a specific embodiment of the present invention 6 is a flowchart illustrating a process for generating one or more notifications upon termination of a communication function according to a specific embodiment of the present invention.

  Embodiments of the present invention, as well as features and advantages thereof, can be understood by referring to FIGS. 1-10, and like reference numerals are used for corresponding parts of the various drawings. .

  Exemplary embodiments of the present invention provide methods, apparatus, and computer-readable media for maintaining services (eg, services that can be provided over a network by a service provider). For example, the service includes a mobile communication service. The user is required to use the mobile communication service regularly or within a predetermined period. For example, as a registration condition for the mobile communication service, the user is required to use the service once every 60 days. Utilizing a mobile communication service can include making a call using a mobile device, sending a text message using a mobile device, or receiving a call or text message using a mobile device; It may not be sufficient to simply physically own the mobile device. In the case where the user does not regularly use the mobile communication service, the present embodiment utilizes an application on the user's mobile device in order to cause timely use. This application may include an application based on Wib, an application based on S @ T, or an application based on Java. An application based on Wib is an application in the form of Wib bytecode, an application based on S @ T is an application in the form of S @ T bytecode, and an application based on Java is an application in the form of Java bytecode. Utilizing the application includes running the application in a mobile device that includes a SIM card or memory that functions as a DSTK interpreter configured to run the application. The DSTK interpreter may include a Wib, S @ T interpreter, or Java interpreter based on the type of application utilized. The Wib is configured to execute an application based on Wib, the S @ T interpreter is configured to execute an application based on S @ T, and the Java interpreter is configured to execute an application based on Java. Executing the application implements one or more commands that cause the mobile device to display an actionable message or notification. In an exemplary embodiment of the invention, the notification asks the user whether he wants to continue using the service. If the user responds positively (eg, confirms that he wants to continue receiving services (eg, enters a command)), the user's mobile device sends a text message containing the confirmation to the service provider. , Thereby meeting usage requirements and leaving the service uninterrupted.

  The exemplary embodiments of the present invention also provide for advanced retention and / or upsell (selling more expensive goods) of services (eg, services that may be provided over the network by service providers). Methods and apparatus are provided. Traditionally, service providers have access to large amounts of data regarding subscriber mobile device usage and activity. As some examples, a service provider may include all data associated with a billing system (eg, information regarding all aspects of user mobile device activity captured by the billing system), an Internet gateway (eg, Information about all websites accessed by the user), wireless application protocol (“WAP”) gateway, short message service center (“SMSC”), multimedia messaging service (“MMS”), handset repository (eg, user mobile Information on all aspects of the handset (including handset ID, handset usage and history, and / or upgrade information) may be accessed. Providers use these systems and gateways primarily to provide services (ie, the billing system uses mobile devices to calculate the amount that a user is obligated to pay for services) Used to determine the situation, the Internet gateway is used to provide users with access to the Internet, and the WAP gateway converts websites on the World Wide Web into web pages that are compatible with mobile devices SMSC is used to store, forward, transform and deliver SMS messages, MMS is used to send messages containing multimedia content, and the handset repository is Information about the handset It is used to obtain and maintain).

  However, these databases represent a vast storage of valuable information regarding the use of the user's mobile device. Therefore, this valuable information can be used to gain valuable insight into the user's usage of mobile devices, especially based on the purpose of retaining existing users and / or user characteristics. It can be accessed (or analyzed) for the purpose of selling new services to users. In addition, service providers typically spend a lot of money recruiting and registering new customers for mobile device services, but these service providers generally have a customer base (i.e., with their service provider). Customers who have already purchased one or more services), especially sophisticated retention or upsell mechanisms for each customer base. As a result, service providers are not only unable to provide services for the maximum potential of the mobile device customer base, but also have lost a significant amount of revenue to lost customers.

  An exemplary embodiment of the present invention accesses and utilizes a vast amount of raw data relating to subscriber mobile device usage and activity available to a service provider to utilize retention mechanisms and / or updates. It seeks to achieve conversion to a number of actionable triggers that can be converted to a cell mechanism. In particular, exemplary embodiments of the present invention provide for a service provider (or another entry, such as a mobile device reseller) to retain an existing subscriber and / or the subscriber's Based on characteristics and usage, raw user data can be processed by enabling the use of specific subscriber mobile device usage information to sell additional or new services. A business intelligence ("BI") gateway is provided for converting raw data into meaningful and useful information for business purposes. Specifically, once the BI software is installed and integrated with the service provider infrastructure (ie, installed in the retention and upsell engine middleware), the BI gateway is a billing system, Internet gateway, WAP. Collect data from the gateway, SMSC, MMS, and handset repositories and process this data based on a set of predetermined parameters (eg, from the mobile device usage data for the last 12 months of the user) ) Estimate the usage characteristics of the user's mobile device. Such processed data is then used to construct an actionable message and to send an actionable message preconfigured to be sent to the user, as described in detail below. Can be.

  Further, exemplary embodiments of the present invention may be actionable for a user (eg, based on a trigger determined from data obtained by a BI gateway) as part of a retention and / or upsell mechanism. Trying to achieve providing a message. For example, conventionally, service providers or resellers contact subscribers by text message, email, traditional mail, and to a limited extent by phone. Contacting subscribers by text message, email, and traditional mail is passive and inexpensive, but subscribers simply receive notification to take action and take action Must call a service provider (or reseller), visit a website, or visit a retail store. Thus, the “acquisition rate” of these types of messages has historically been low because the subscriber needs to initiate communication and take action after receiving a notification. Contacting subscribers by phone is generally more effective from an acquisition point of view, but is associated not only with call costs, but also with additional auxiliary costs that can be spent on training and maintaining call staff. It has the disadvantage of high cost.

  In contrast, exemplary embodiments of the present invention provide actions related to subscriber-related information and retention and / or upselling of additional or new services, as determined from analysis of the BI server. Provide a reasonable message. As will be described in more detail below, such a message provides the user with an actionable option for the purpose of changing and / or updating a current service or adding and / or updating a new service. obtain. For example, the user may select from multiple options, select “Yes / No”, or enter an answer. In addition, the user may be presented with an actionable message at the top of the screen so that there is no need to dig into any menu or navigate through any particular application to access the message. In some embodiments, the user is presented at the top of the screen unless an action occurs (eg, the user presses “Cancel” or the message times out after a predetermined amount of time). You may not be able to get out of actionable messages.

  The exemplary embodiments of the present invention also provide a BI server that is capable of mining information from resellers in addition to mining data from subscribers. This reseller information adds further complexity to the analysis of the subscriber's mobile device usage in order to define pre-set actionable messages to be sent to the user.

  Further, exemplary embodiments of the present invention may include a BI server for binary messaging purposes such as, for example, pushing messages to mobile device subscribers in addition to receiving messages from mobile device subscribers. A universal compatible server platform coupled to both service providers may be used. As mentioned above, the DSTK can be stored in the memory of the SIM card, and when properly programmed, the SIM card can be a DSTK interpreter for instructions that can take the form of a widget, s @ tlet, or Java applet. Function as. Thus, universal gateways coupled between DSTK interpreters and service provider servers and BI servers (eg, G & D's SmartaLaCarte universal gateway, found on the Giesecke and Debrient (G & D) website) Give the server the ability to send messages regardless of the language of the instructions.

  With reference to FIG. 1, a schematic diagram of an exemplary embodiment of the present invention will be described. This environment includes one or more networks 100. The network 100 includes at least one of a wireless network, a wired network, a local area network (LAN), a wide area network (WAN), a wireless (OTA) network, a telecommunications network, and a mobile communication network. One or more servers 101 and other network entities operated by service providers, information providers, users, and other parties are coupled to network 100 and are serviced by service providers, information providers, users, and other parties. One or more devices 102 to be used are also coupled to the network 100, and one or more portable devices 400 to be used by a user are also coupled to the network 100. Service providers and information providers provide services and information to the network 100 and other parties that use the server 101, the device 102, and the mobile device 400 coupled to the network 100. Services and information include, for example, communication services (eg, wired communication services, wireless communication services, electronic communication services), mobile device services (eg, mobile device distribution services, mobile device provisioning services), module card services (eg, SIM cards) Distribution service, SIM card provisioning service, SIM card activation service), retention service, positioning service, billing service (e.g. anything sent to / from mobile device users and / or mobile device service subscribers), Security services, customer care services, language services, travel services, software update services, Internet gateway services (for example, what data to / from mobile device users Only information regarding transmitted), MMS information and usage, SMSC information and usage, as well, including the handset repository information.

  Server 101 is a general purpose computing device, a dedicated computing device, a mainframe device, a wired device, a wireless device, configured to provide one or more of services and information to service providers, users, and other parties. Includes one or more of monitoring devices, infrastructure devices, and other devices. Device 102 is a general purpose computing device, dedicated computing device, mainframe device, mobile device, wired device, wireless device, monitoring device, infrastructure device, utilized by service providers, information providers, users, and other parties And one or more of the other devices. Portable device 400 includes mobile devices, wired devices, wireless devices, handheld devices, and other portable devices utilized by users. The exemplary embodiments monitor the mobile device 400 to provide information from or related to the mobile device 400 coupled to the network 100 and from or using a user utilizing the mobile device 400 coupled to the network 100. A server 101 and an apparatus 102 that collect information about the server are provided.

  In addition, system 200 is coupled to network 100. System 200 is a general purpose computing device, dedicated computing device, mainframe device, wired device configured to collect variable data from one or more data sources (eg, servers, sensors, networks, interfaces, other devices). , Wireless devices, monitoring devices, infrastructure devices, and any other devices. The system 200 utilizes information available from and related to the mobile device 400 coupled to the network 100 and usage of the mobile device 400 and the mobile device 400 coupled to the network 100, among other activities. The server 101, device 102, portable device 400, and other devices coupled to the network 100 are monitored to obtain available information from or about the user. By collecting information about the mobile device 400 and the user using the mobile device 400, the system 200 identifies the last usage period for one or more services. Next, the system 200 determines whether one or more last usage periods are greater than a threshold and, if affirmed, one or more messages sent to the mobile device 400 and the user using the mobile device 400. Content corresponding to is generated.

  In an exemplary embodiment of the invention, system 200, portable device 400, and several servers 101 and devices 102 are coupled to first network 100, and system 200, other servers 101, and devices 102 are second. To the network 100. For example, the system 200, the portable device 400, the first server 101x, and the second server 101GS are coupled to the first network 100. In such an embodiment, the service provider may utilize the first network 100 and the second network 100 to provide services to users using the mobile device 400. The exemplary embodiment provides a first server 101x that includes a monitoring device configured to collect service usage data. The system 200 monitors the first server 101x to obtain information about a specific mobile device 400 and user. The particular mobile device 400 stores usage status data for the service (including the last usage time corresponding to the user), among other data. The system 200 collects usage status data for the service from the mobile device 400, and uses the usage status data to evaluate the period between the last usage time and the current time, thereby allowing the user's last usage. Determine the period. Next, the system 200 determines whether or not the last usage period is greater than or equal to a threshold value, and if affirmed, the system 200 generates content corresponding to a first message (described later) transmitted to the user. . Next, the system 200 transmits the content to the second server 101GS. Next, the second server 101GS prepares a first message using the content, and transmits the first message to the user.

  In the exemplary embodiment, second server 101GS is known as a universal gateway ("UG"). The exemplary embodiment also provides a third server 101SP coupled to the second network 100 along with the system 200. The third server 101SP corresponds to a service provider. After the system 200 transmits the content to the second server 101GS, the system 200 receives a second message (described later) from the user. Next, the system 200 transmits the second message to the third server 101SP. In this example, the system 200 includes middleware between the portable device 400 used by the user and the third server 101. This middleware is known as retention middleware (“RM”). Alternatively, the middleware may be arranged on another server (for example, the RM server 101rm) among the plurality of servers 101.

  In the exemplary embodiment, system 200 includes one or more of server 101 and device 102. In other exemplary embodiments, system 200 is separate from server 101 and device 102. In certain exemplary embodiments, one or more devices 102 are portable devices 400. In yet another exemplary embodiment, portable device 400 is separate from device 102.

  Referring to FIG. 2, the usage status data for the service is collected, the last usage period for the service is determined, it is determined whether or not the last usage period is greater than the threshold, and the last usage period is greater than the threshold. A system 200 that generates content corresponding to the first message transmitted to the mobile device in response to the determination and transmits the content to the gateway will be described. System 200 includes a memory 201, a central processing unit (“CPU”) 202, and an input / output (“I / O”) device 203. The memory 201 stores computer-readable instructions that instruct the system 200 to perform specific processing. Specifically, the computer-readable instructions stored in the memory 201, when executed by the CPU 202, are transmitted to the data collection device 204, the determination device 205, the generation device 206, and the transmission device to the CPU 202 and associated hardware. Instruct to operate as one or more of 207. In certain exemplary embodiments, one or more of data collection device 204, decision device 205, generation device 206, and transmission device 207 are located within a remote device or a local device.

  The I / O device 203 receives one or more of data from the network 100, data from other devices and sensors coupled to the system 200, and input from the user, and supplies such information to the CPU 202. To do. Also, the I / O device 203 transmits or transmits data to other devices coupled to the network 100, and transmits a notification to the user. Further, the I / O device 203 implements one or more of wireless communication and / or wired communication between the system 200 and other devices.

  Now, exemplary processing performed by the data collection device 204, the determination device 205, the generation device 206, and the transmission device 207 will be described with reference to FIG. FIG. 3 shows a process for holding a service, which starts in S300. In S <b> 301, the data collection device 204 collects usage status data for the service, and such usage status data includes the last usage time of the mobile device 400. For example, the service may be a communication service (eg, wireless communication service), a mobile device service (eg, mobile device distribution service), a module card service (eg, SIM card distribution service, SIM card provisioning service), or other such Including at least one of the services. The service may be provided by one or more service providers such as, for example, a wireless carrier, wireless reseller, mobile device supplier, SIM card supplier, private label reseller, or virtual mobile operator (“MVNO”). . The last use time is the time when the user last used the service on the portable device 400 (for example, time (for example, 1:00 pm, 13:00) and date (for example, 2012/11 / 15) etc.). In S302, the determination apparatus 205 determines the last usage period for the service (for example, the period between the last usage time and the current time (for example, the time when the last usage period for the service is currently determined), etc. ). As with the last usage time, the current time includes, for example, time (for example, 1:00 pm, 13:00) or date (for example, 2012/11/30). The period between the last usage time and the current time is the time elapsed between the last usage time and the current time, the number of days elapsed between the last usage time and the current time, the last usage time It is determined as the number of months that have elapsed between the time and the current time, or other numerical representation of the time that has elapsed between the last usage time and the current time. Continuing from the above example, when the last usage time is “1:00 p.m., 2012/11/15” and the current time is “1:00 p.m., 2012/11/30” The determination device 205 determines that the last usage period is 360 hours or 15 days. As another example, when the last use time is “1:00 p.m., 2012/7/20” and the current time is “1:00 p.m., 2012/11/20” The determination device 205 determines that the last usage period is 123 days or 4 months.

  Next, in S303, the determination apparatus 205 determines whether or not the last usage period is greater than the threshold value. The threshold is, for example, a predetermined value such as time, the number of days, the number of months, or another numerical expression of the period. If the determining device 205 determines that the last usage period is greater than the threshold (S303: YES), the process proceeds to S304 to generate content. For example, continuing from the last example, the threshold may be 60 days, or 2 months. If the determination device 205 determines that the last usage period (123 days or 4 months) is greater than the threshold, the process proceeds to S304. If the determining device 205 determines that the last usage period is not greater than the threshold (S303: NO), the process ends in S306.

  In S304, the generation device 206 generates content corresponding to the first message transmitted to the user in response to determining that the last usage period is greater than the threshold. The content can be written in any language known to those skilled in the art (eg, a markup language, etc.). Markup languages include, for example, WIG WML, S @ TML, and JavaML. The first message includes a notification and a first indication. The notification includes a retention question asking whether the user wants to retain or continue to receive service. For example, if the user is receiving a wireless communication service from a wireless carrier referred to as “A”, the first message is “Do you want to continue receiving the wireless communication service of A?” It can be readable. The first instruction implements a plurality of commands when interpreted and executed by the first computer. The first instruction includes an application. For example, in a GSM network, the first indication includes a widget, as @ tlet, or Java applet. wilet is a small application based on Wib, s @ tlet is a small application based on S @ T, and a Java applet is a small application based on Java. As described above, an application based on Wib is an application in the form of Wib bytecode, executed by a Wib (eg, Wib interpreter), and an application based on S @ T is an application in the form of S @ T bytecode. An application based on Java that is executed by the S @ T interpreter is an application in the form of Java bytecode, and is executed by the Java interpreter.

  Implementing multiple commands causes a notification to be displayed on the second computer. The first and second computers are physical entities (eg, mobile devices, module cards) or logical entities (eg, processes, programs, services, virtual machines). The first computer is, for example, a module card that functions as an interpreter. The interpreter is at least one of Wib, S @ T interpreter, or Java interpreter. Displaying the notification includes displaying the notification on a display (eg, a visual display or a tactile display). Also, implementing a plurality of commands causes the second computer to receive an input as a response to the notification. The input can be, for example, an affirmative language (eg, “Y”, “Yes”, “Sure”, “Why Not”, “Yea”, “Yeh”, “Yup”, “Go for it”) or a declined language ( For example, it may include text entry such as “Nah”, “Nope”, “Negative”), or selection of presented choices (eg, selection of a button or key for affirmation, selection of a key for rejection). Implementing the plurality of commands further causes the second computer to send a second message including a response to the notification. The second message is received by the service provider. The second message notifies, for example, a 7-bit short message service (“SMS”) message, an 8-bit SMS message, an unstructured supplementary service data (“USSD”) message, an MMS, or other type of cellular network message. Contains a response to

  In certain exemplary embodiments, displaying the notification on the display covers the items (eg, applications, images, messages, files, and data) that were previously displayed on the display. Including displaying. In other exemplary embodiments, sending the second message comprises sending the second message to a network entity (eg, a node, link, server, or other active element in the network). Including. In yet another exemplary embodiment, implementing the plurality of commands further causes the second computer to determine whether the response corresponds to a confirmation to continue the service, where the response is a service. In the case of corresponding to the confirmation for continuing, the second message is transmitted. The confirmation to continue the service can be, for example, a predetermined value such as a text value (eg, “Y”, “Yes”) or a numerical value, or a predetermined signal (eg, a particular type of pulse).

  In certain exemplary embodiments, the first computer and the second computer are located in a single device, for example, the first computer is a module card located in the portable device 400, and the second The computer is a processor located in the same device. In other exemplary embodiments, the first and second computers are provided in two or more devices.

  In S305, the transmission device 207 transmits the content to a gateway, which is known as a universal gateway (“UG”) in the exemplary embodiment. After receiving the content, the gateway prepares a first message and transmits the first message to the mobile device 400 corresponding to the user. In a GSM network, for example, the first message is a notification and first indication to at least one of a 7-bit SMS message, an 8-bit SMS message, a USSD message, an MMS message, or other type of cellular network message. including. Preparing the first message includes converting the content and encoding the converted content into a type of message. For example, when the transmission device 207 transmits content written in WIG WML to the gateway, the gateway converts the content into a Wib byte code, and encodes the converted content into a 7-bit SMS message. Prepare the first message. Alternatively, when the transmitting device 207 transmits the content written in S @ TML to the gateway, the gateway converts the content into an S @ T byte code and encodes the converted content into a 7-bit SMS message. To prepare the first message. In both of the above examples, the 7-bit SMS message, i.e. the first message, is then sent to the mobile device. As will be described later, the mobile device may include a module card. The module card may function as an interpreter configured to interpret the first instruction. For example, in a wireless network, the mobile device includes a SIM card, and the SIM card functions as a DSTK interpreter. In such a configuration, the DSTK interpreter is at least one of Wib, aS @ T interpreter, or Java interpreter.

  A mobile device 400 configured to hold a service will be described with reference to FIG. The portable device 400 includes a processor 401, a receiver 402, a display 403, a module card 404, a transmitter 405, and an input device 406. The module card 404 includes a module memory 411. The module memory 411 stores a second instruction that, when executed by the module card 404, instructs the module card 404 to operate as the module interpreter 412. Receiver 402 receives a first message that includes a notification and a first indication. The first message is sent by the service provider. As described above, the first message includes a notification and a first indication in at least one of a 7-bit SMS message, an 8-bit SMS message, a USSD message, or other type of cellular network message. A notification is a retention question that asks if the user wants to retain or continue to receive service. The first instruction includes an application. For example, in a GSM network, the first indication includes a widget, as @ tlet, or Java applet. The service provider includes at least one of a wireless carrier, a wireless reseller, a mobile device supplier, a SIM card supplier, and an MVNO. In certain exemplary embodiments, receiver 402 receives a first message from a network entity (eg, a node, link, server, or other active element in the network).

  The module memory 411 stores the first message. Module memory also stores toolkits. The toolkit includes multiple commands. The module interpreter 412 is configured to interpret the first instruction. The first instruction, when interpreted and executed by the module interpreter 412, implements a plurality of commands. Specifically, implementing a plurality of commands causes the processor 401 to operate as one or more of the display device 407, the input reception device 408, the determination device 409, and the transmission device 410.

  Display device 407 is configured to display notifications on display 403. The display 403 includes, for example, a visual display or a tactile display. In certain exemplary embodiments, display device 407 is configured to display the notification such that the notification covers an item that was previously displayed on display 403. As described above, items include, for example, applications, images, messages, files, and data. The input receiver 408 is configured to receive an input (eg, text input) as a response to the notification. A user may use input device 406 to provide input. Input device 406 includes, for example, an alphanumeric keypad or other input source.

  Next, the determining device 409 is configured to determine whether the response corresponds to a confirmation for continuing the service. Further, the transmitting device 410 is configured to transmit the second message using the transmitter 405 when the response corresponds to a confirmation (eg, a predetermined value such as a text value) for continuing the service. . Similar to the first message, the second message includes a response to the notification in at least one of a 7-bit SMS message, an 8-bit SMS message, a USSD message, or other type of cellular network message. As described above, the confirmation for continuing the service is, for example, a predetermined value such as a text value or a numerical value, or a predetermined signal.

  In certain exemplary embodiments, mobile device 400 does not function as decision device 409. Specifically, in such an exemplary embodiment, input receiver 408 receives input as a response to the notification, and then transmitter 410 uses transmitter 405 to transmit the second message. . The second message is received by the service provider. In another exemplary embodiment, the transmitting device 410 transmits the second message to the network entity corresponding to the service provider. As described above, a network entity is, for example, a node, link, server, or other active element in the network.

  With reference to FIG. 5, a flowchart of a specific embodiment of the present invention will be described. This embodiment of the present invention occurs in an environment having a network 100, a server 101, a device 102, a system 200, and a portable device 400 according to FIG. Specifically, this environment includes the first network 100, the server 101, the system 200, and the mobile device 400. Mobile device 400 and server 101 are coupled to first network 100. System 200 and server 101 are coupled to second network 100. The portable device 400 is used by a user. System 200 is a network entity corresponding to a service provider, and thus system 200 is referred to as a “service provider entity” (“SP”). Server 101g is a gateway, and therefore server 101g may be referred to as a “gateway server” (“GS”). The first network 100 is a wireless network, and the second network 100 is a computer network. The computer network may use a network protocol such as, for example, hypertext transfer protocol (“HTTP”) or short message peer-to-peer (“SMPP”).

  The SP monitors other servers 101 and devices 102 coupled to the wireless and computer networks to obtain information about the mobile device 400 and the user. The information includes usage status data for the service. The service may be provided by a service provider or another party (eg, a new service provider). The system 200 collects usage data for the service to determine the last usage period for the service, including the period between the last usage time and the current time. Next, the system 200 determines whether or not the last usage period is greater than the threshold, and if it determines that the last usage period is greater than the threshold, the system 200 determines the content corresponding to the first message. Is generated. As described above, the content may be written in a markup language such as one or more of WIGWML, S @ TML, and JavaML, for example. Signal 501 represents this content.

  In FIG. 5, the signal 501 is transmitted from the system 200 to the GS via the computer network. The GS prepares the first message and transmits the first message to the mobile device 400. The first message includes a notification and a first indication in at least one of a 7-bit SMS message, an 8-bit SMS message, a USSD message, or other type of cellular network message. As described above, the notification included in the first message includes a retention question asking whether the user wishes to retain or continue to receive service, and the first indication includes an application (eg, widget, as @Tlet or Java applet). The wilet is an application in the form of a Wib byte code, the s @ tlet is an application in the form of an S @ T byte code, and the Java applet is an application in the form of a Java byte code.

  In step 502, the GS prepares a first message. Preparing the first message includes converting the signal 501 into a portable code or byte code and encoding the converted signal into a type of message. The byte code is, for example, a Wib byte code, an S @ T byte code, and a Java byte code. Specifically, when the signal 501 is written in WIG WML, the GS converts the signal 501 into a Wib byte code, and encodes the converted signal into an SMS message or a USSD message. Alternatively, if the signal 501 is written in S @ TML, the GS converts the signal 501 into an S @ T byte code and encodes the converted signal into an SMS message or a USSD message. Alternatively, when the signal 501 is written in JavaML, the GS converts the signal 501 into a Java byte code, and encodes the converted signal into an SMS message or a USSD message. The encoded SMS message or USSD message may be the first message. Signal 503 represents this first message.

  In FIG. 5, the signal 503 is transmitted from the GS to the mobile device 400 via the wireless network. The portable device 400 includes a receiver, a processor, a display, a module card, and a transmitter. The module card includes a memory configured to store the signal 503. The memory is configured to also store the toolkit and the second instruction. The toolkit includes a plurality of commands. The module card functions as an interpreter configured to execute the second instruction, interpret and execute the first instruction, and executing the first instruction implements a plurality of commands. In certain exemplary embodiments, the portable device 400 includes a module card that is a SIM card, in which a toolkit, such as a DSTK, is stored. Thus, the interpreter is a DSTK interpreter (eg, Wib, S @ T interpreter, Java interpreter), and executing the first instruction is a multiple command (eg, “display text”, “input” Get "and" Send short message "etc.).

  Implementing a plurality of commands causes the processor in the portable device 400 to function as a display device, a reception device, and a transmission device. Specifically, implementing “display text” causes the processor to function as a display device, and the display device displays a notification on the display. Signal 504 represents a message displayed to the user. Implementing “get input” causes the processor to function as a receiving device, which receives the input as a response to the notification. Signal 505 represents the input received from the user. Implementing “send short message” causes the processor to function as a sending device that sends a second message over a wireless network using a transmitter. The second message is a response to the notification. As described above, the second message includes a response to the notification in at least one of a 7-bit SMS message, an 8-bit SMS message, a USSD message, or other type of cellular network message. For example, the processor in the mobile device 400 transmits the second message to the GS via the wireless network. Signal 506 carries this second message.

  In step 507, the GS prepares a second message. Preparing the second message includes translating the signal 506 into any language known to those skilled in the art for communicating via the transmitter 405 (eg, a markup language, etc.). In certain exemplary embodiments, the markup language is hypertext markup language (“HTML”). The GS then sends a second message to the SP over the computer network. Signal 508 carries this second message.

  With reference now to FIG. 6, a schematic diagram of another exemplary embodiment of the present invention will be described. FIG. 6 shows many of the same elements as described in detail above with respect to FIG. For example, FIG. 6 includes one or more networks 100, one or more servers 101, one or more devices 102, one or more systems 200, and one or more portable devices 400. FIG. 6 also shows one or more business intelligence (BI) servers 300 coupled to the network 100. As described above, service providers and information providers may be servers (eg, server 101 in addition to BI server 300) and other parties that use devices (eg, device 102, portable device 400) coupled to network 100. Provide information to The BI server 300 is a general purpose computing device, dedicated computing device, mainframe device, wired device, wireless device configured to provide one or more of services and information to service providers, users, and other parties. , One or more of monitoring devices, infrastructure devices, and other devices. The BI server 300 includes one or more BI servers 300. The BI server 300 monitors the mobile device 400 and collects information from or related to the mobile device 400 coupled to the network 100.

  In an exemplary embodiment of the invention, one or more BI servers 300 are coupled to server 101 (eg, a service provider server) and configured to collect information regarding usage data of mobile device users from a plurality of databases. Is done. A plurality of databases may be arranged on one server 101 or a plurality of servers 101. The one or more BI servers 300 process the collected usage data using a predetermined algorithm and determine a set of actions (eg, detailed messages for subscribers) for the processed usage data. Configured to transmit to a different server 101 (eg, RM server 101rm). The server 101 generates content based on these sets of actions and sends the content to yet another server (eg, UG server 101ug), which then sends the content to the user's mobile device 400. (Described later).

  A BI server 300 that collects / acquires usage status data of a user (ie, a subscriber) associated with the mobile device 400 from a plurality of databases will be described with reference to FIG. The BI server 300 includes, for example, a memory 301, a central processing unit (“CPU”) 302, and an input / output (“I / O”) device 303. The memory 301 stores a computer-readable instruction that instructs the BI server 300 to perform a specific process. Specifically, when the computer-readable instruction stored in the memory 301 is executed by the CPU 302, the CPU 302 operates as one or more of the data collection device 304, the data processing device 305, and the transmission device 306. You can instruct. In certain exemplary embodiments, one or more of data collection device 304, data processing device 305, and transmission device 306 are located in a remote or local device.

  The I / O device 303 receives one or more of data from the network 100 and data from other devices and sensors coupled to the BI server 300 and supplies such information to the CPU 302. The I / O device 303 transmits or transmits data to another device (for example, an RM server) connected to the network 100. The I / O device 303 may implement one or more of wireless communication and / or wired communication between the BI server 300 and other devices.

  Now, with reference to FIGS. 8 and 9, exemplary processing of the present invention performed by a plurality of servers (for example, SP server 101SP, BI server 300, RM server 101rm, and UG server 101GS) will be described. FIG. 8 shows a process for providing services (eg, advanced retention services, up-sell services, and other similar services) to mobile device subscribers starting at S800. In step S801, the data collection device 304 of the BI server 300 collects subscriber usage status data from a plurality of databases. Specifically, the data collection device 304 transmits via the subscriber's internet activity (eg, data sent to / from the subscriber in the form of data bytes), billing information, MMS and / or SMSC. Messages, handset information (eg, the type of handset the subscriber is using, handset history, handset changes / switches, and new upgraded handset characteristics associated with these changes), and Collect data on other information useful for maintaining and / or presenting advanced services to subscribers. Specifically, the BI server 300 has a sudden decrease or change in the usage pattern of the mobile device (for example, a change in a call, text message, MMS message, data usage status, browsing of a competitor's website, etc.), Information about subscriber loss above average based on location and / or geography, usage based on handset manufacturer, model, or feature set, and previous / current pricing plans may be collected.

  In S802, the data processing device 305 of the BI server 300 processes the collected subscriber usage status data using a predetermined algorithm (for example, the BI server 300 collects the subscriber usage status data as a predetermined value). Process the data to determine if the condition is met). For example, as shown in more detail in FIG. 9, the BI server 300 provides data regarding the subscriber's activity on the competing service provider's website and the remaining time for the subscriber's mobile device server plan. To collect. In step S <b> 901, the BI server 300 processes data using an algorithm related to service plan update. Specifically, in S902, the BI server 300 determines whether the subscriber has visited the competing service provider's website X times over the Y period (eg, 10 times over 3 days). If YES, next in S903, the BI server 300S determines whether or not Z time remains in the service plan of the subscriber's mobile device (for example, one month remains). If YES, the BI server determines in S904 that the actionable data category is information related to service plan update (S905). Actionable data categories include, for example, data corresponding to retention of subscriber services, data corresponding to provision of additional services to subscribers, data corresponding to upselling services to subscribers, and other suitable data. Can be included. In S902 or S903, if the BI server 300 determines that the answer is NO, the process proceeds to S905, where the BI server 300 performs the next (for example, stored in the memory 301). Move to a predetermined algorithm.

  Other examples of subscriber usage data collected include changes in subscriber usage related to actionable data categories that offer new wireless rate plans (eg, unlimited calls and data, special international charges). Plans, and other appropriate plans), higher incentives / fees for dealers, targeted marketing, and higher natural rate reductions related to actionable data categories that present other appropriate actions, newer and up-to-date Mobile device presentation / upsell, low-cost and / or free preferential low-cost smartphones and other handset-related issues related to actionable data categories that offer the provision of appropriate devices to individual needs Actionable data presenting relevant services and products Specific parameters related to Tegori (e.g., geographic, position, etc.) rate plan usage based on, as well, but their any suitable combination thereof, without limitation.

  In S803 of FIG. 8, the BI server 300 determines whether or not an actionable data category can be determined. If YES, the transmission device 306 of the BI server 300 transmits information regarding the actionable data category to the RM server 101rm. In S804, the RM server 101rm generates content based on the actionable data category. Specifically, the RM server 101rm processes information transmitted from the BI server 300 (for example, determines at least one action based on an actionable data category and a predetermined set of rules) The related content (eg, a set of actions) is generated based on the set of rules. Based on the service plan update example described above, the RM server 101rm may determine that the associated content relates to an arrangement and / or incentive for a service plan update that may be sent to the mobile device 400. A given set of rules may include a plurality of actions, each action being associated with an actionable data category and including information sent as a message to the subscriber. The predetermined set of rules may also include at least one message transmitted from the UG server 101GS (described below) to the subscriber after receiving a reply to the message from the subscriber. In S803, if the BI server 300 determines that there is no actionable data category that can be determined, the process ends in S806.

  In S805, the RM server 101rm transmits the content to the mobile device 400. Specifically, in the exemplary embodiment, the RM server 101rm transmits content to the SP server 101SP, and the SP server 101SP prepares the content in the form of a message (for example, a first message described later). Next, this message is transmitted from the SP server 101SP to the UG server 101GS, and the UG server 101GS transmits the message to the portable device 400. Further, as described above, the SM module or UICC module decodes this message and can be processed by the processor of the mobile device 400, and can be displayed to the user / subscriber on the screen of the mobile device 400. To. For example, a message displayed on the screen may be a “yes / no” question presented to the subscriber, a menu allowing the subscriber to select a desired option, and prompting the subscriber to enter a response. It can be a prompt, or other suitable option. If this content is transmitted to the portable device 400, the process ends in S806.

  With reference now to FIG. 10, a flowchart of a specific embodiment including a BI server 300 will be described. This embodiment of the invention occurs in an environment having a network 100, a server 101, a device 102, a system 200, a BI server 300, and a portable device 400 according to FIG. Specifically, this environment includes a BI server 300, an SP server 101SP, a UG server 101GS, and a portable device 400. In S1001, the BI server 300 starts communication with the SP server 101SP in order to request subscriber usage status data from the SP server 101SP. In S1002, the SP server 101SP transmits all relevant subscriber usage data (ie, raw data) to the BI server 300 based on the request from the BI server 300. Next, in S1003, the BI server 300 processes the collected subscriber usage data using a predetermined algorithm, and determines an actionable data category based on the processed data (as described above). To do.

  In S1004, the BI server 300 transmits the determined actionable data category to the SP server 101SP. Next, in S1005, the SP server 101SP generates content corresponding to the message (for example, the first message or the like) based on the actionable data category. In S1006, the SP server 101SP transmits the generated content in the form of the first message to the UG server 101GS. In S1007, the UG server 101GS prepares a first message to be transmitted to the subscriber. The first message includes a first indication and notification. In S1008, the UG server 101GS transmits the prepared first message to the mobile device 400 including the first computer and the second computer in this exemplary embodiment. In the portable device 400, when the first instruction of the first message is executed by the first computer, the second computer displays a notification on the screen to the user (S1009), notification Receiving an input as a response to (S1010) and transmitting a message (for example, a second message including a subscriber's response to the notification) to the UG server 101GS (S1011).

  In S1012, the UG server 101GS prepares the second message to be transmitted to the SP server 101SP, and in S1013, the UG server 101GS transmits the second message to the SP server 101SP. In S1014, the SP server 101SP processes the second message, and if necessary, sends a message (for example, a third message) provided as needed to the subscriber in response to the second message. prepare. This third message may include, for example, an acknowledgment of the subscriber's message, further instructions to the subscriber, and notification of other activities that will occur (eg, from the service provider regarding service and / or device updates). And other appropriate messages. Next, as in S1006, S1008, and S1009 described above, the third message is transmitted from the SP server 101SP to the UG server 101GS (S1015), and transmitted from the UG server 101GS to the portable device 400 (S1016). 400 is transmitted to the user / subscriber (S1017). After S1017, the process ends unless another process provided as necessary continues.

  A further embodiment of the present invention will now be described with respect to FIG. 11, which shows a flowchart illustrating a process for generating one or more notifications upon termination of a communication function, according to a particular embodiment of the present invention.

  In S1102, the application is loaded onto the module card 404. The application may include, for example, an application based on Wib, an application based on S @ T, or an application based on Java. In certain embodiments, the application is a retention engine applet that processes messages sent between the module card 404 and the portable device 400. In some embodiments, the application is installed on the module card 404 in connection with a carrier update pushed to the device by the service provider. In certain embodiments, such carrier updates are performed on an as-needed basis, while in other embodiments they may be forced updates. In certain embodiments, the module card 404 loads and starts execution of an application, for example, as part of a startup process when the mobile device 400 is powered on.

  In S1104, a user (eg, a communication service subscriber) of mobile device 400 (eg, a device associated with an account of a communication service subscriber) makes or receives a telephone call via mobile device 400 (eg, Start communication function).

  In S1106, the telephone call is disconnected (for example, the communication function is terminated). For example, the user may hang up the mobile device 400 to disconnect the call. Alternatively, another user of another communication device talking to the user of the mobile device 400 can hang up the phone of the other communication device to disconnect the call. In still other arrangements, the call is disconnected due to network errors or other reasons beyond user control. In any case, the portable device 400 transmits a message indicating that the call has been disconnected to the module card 404 in response to the disconnection regardless of the reason for disconnection.

  In step S1108, the module card 404 receives a message indicating that the call has been disconnected. In response to receiving at the module card 404 a message indicating that the call has been disconnected, the application disposed on the module card 404 generates a message (for example, an SMS message) and controls the portable device 400. Then, the message is transmitted to, for example, the UG server 101GS. In some embodiments, the message includes a notification indicating that the call has recently been disconnected. In other embodiments, the message is a basic message, such as “Is there a message for me?” And may be encoded in various ways.

  In S1110, the UG server 101GS receives the notification from the module card 404 and determines that the call has been disconnected.

  In S1112, the UG server 101GS determines whether a message (for example, a message generated from content received from the RM server 101rm) is currently waiting in the SP server 101SP to be presented to the user of the mobile device 400. To decide. In some embodiments, in response to receiving a notification that the call has been disconnected in S1110, the UG server 101GS waits for a message to be presented to the user of the mobile device 400 currently in the SP server 101SP. A first request for asking the SP server 101SP whether it is in the middle is transmitted to the SP server 101SP. Next, the SP server 101SP may transmit a response indicating whether such a message exists to the UG server 101GS. When the UG server 101GS determines that the message does not exist (S1112: No), the process ends, and the UG server 101GS indicates that another call from the module card 404 is disconnected. Wait for notification to be received. If the UG server 101GS determines that a message exists (S1112: Yes), the process proceeds to S1114.

  In S1114, the UG server 101GS extracts a message from the SP server 101SP (for example, a message database). In certain embodiments, this process is similar to the process of S1006 described above with respect to FIG. 10 or the process of S305 described above with respect to FIG. For example, the message is an actionable message that includes information and upsells of additional or new services related to the subscriber's account as determined from retention and / or analysis of the BI server. The message may be selected from a plurality of messages in the message database, or may be generated, for example, similar to steps S304 or S1005 described above with respect to FIGS.

  The content of the message can be written in any language known to those skilled in the art (eg, a markup language, etc.). Markup languages include, for example, WIG WML, S @ TML, and JavaML. For example, the message may include notifications and instructions. In some embodiments, the notification may include a holding question asking whether the user wants to hold or continue to receive service. For example, if the user is receiving a wireless communication service from a wireless carrier referred to as “A”, the first message is “Do you want to continue receiving the wireless communication service of A?” It can be readable. In other embodiments, the notification may include an up-sales question that asks the user if they want to change or upgrade the service. The instructions include an application and implement a plurality of commands when interpreted and executed by the first computer. For example, in a GSM network, the first indication includes a widget, as @ tlet, or Java applet. wilet is a small application based on Wib, s @ tlet is a small application based on S @ T, and a Java applet is a small application based on Java. As described above, an application based on Wib is an application in the form of Wib bytecode, executed by a Wib (eg, Wib interpreter), and an application based on S @ T is an application in the form of S @ T bytecode. An application based on Java that is executed by the S @ T interpreter is an application in the form of Java bytecode, and is executed by the Java interpreter.

  In S1116, the UG server 101GS pushes the message to the portable device 400. More specifically, the UG server 101GS pushes a message to the module card 404. For example, the UG server 101GS prepares a message to be transmitted to the mobile device 400. Next, the UG server 101GS transmits the prepared message to the mobile device 400. This may be similar to, for example, processing S1007 and S1008 described above with respect to FIG. 10, processing S805 described above with respect to FIG. 8, or processing associated with signals 502 and 503 described above with respect to FIG.

  In S1118, the module card 404 controls the portable device 400, for example, and displays a message received from the UG server 101GS. For example, the instruction included in such a message instructs the module card 404, and the module card 404 instructs the portable device 400 to display the notification included in the message. This process may be similar to, for example, the process S1009 described above with respect to FIG. 10 or the process associated with signal 504 described above with respect to FIG. In some embodiments, the notification displayed on the mobile device 400 may notify the user of the mobile device 400, for example, a positive language (eg, “Y”, “Yes”, “Sure”, “Why Not”, “ Text input including “Yea”, “Yeh”, “Yup”, “Go for it”), the language of decline (eg, “Nah”, “Nope”, “Negative”), or selection of presented choices ( For example, the user is prompted to respond by selecting a button or key indicating affirmation, selecting a key indicating rejection, or selecting from a list of service and / or upgrade options.

  In S1120, the module card 404 determines whether the user has selected an up-sales and / or retention option. Specifically, the user can input a response to the notification displayed on the mobile device 400 via the input interface of the mobile device 400. The response may be an upgrade option, hold option, affirmation, decline, or another option selection related to an account of communication or other service. After the user enters a response, the module card 404 receives the entered response and determines whether the user has selected an up-sales and / or retention option. In some embodiments, this process is similar to, for example, process S1010 described above with respect to FIG. 10 or the process associated with signal 505 described above with respect to FIG. If the module card 404 determines that the response indicates that the user has not selected an up-sales and / or retention option, the process ends. At this point, the module card 404 waits to receive another notification that the call is disconnected, and the UG server 101GS waits to receive another notification indicating the same content from the module card 404. If the module card 404 determines that the response indicates that the user has selected an up-sales and / or retention option, the process proceeds to S1122.

  In S1122, the module card 404 controls the portable device 400 and transmits a confirmation message to the SP server 101SP via the UG server 101GS. In some embodiments, the message is, for example, a 7-bit SMS message, an 8-bit SMS message, a USSD message, an MMS message, or another type of cellular network message. In certain embodiments, the confirmation message indicates that the user has selected an option to retain and / or upgrade the service (in embodiments where a particular upgrade option is selected, which upgrade option the user has selected. Notification). In certain embodiments, the confirmation message includes a copy of the response input by the user. In some embodiments, the mobile device 400 sends a message to the UG server 101GS, the UG server 101GS prepares a version message for the SP server 101SP, and the UG server 101GS sends the prepared version message. Transmit to the SP server 101SP. This process may be similar to, for example, the processes S1011 to S1013 described above with respect to FIG. 10 or the processes associated with signals 506 to 508 described above with respect to FIG. After S1122, the process may end.

  In a particular configuration, the SP server 101SP receives a message and prepares a message provided as needed to be sent to the subscriber in response to the message. The messages provided as needed include, for example, acknowledgment of the subscriber's message, further instructions to the subscriber, notification of other activities that will occur (e.g., for subscribers regarding service and / or device updates). Contact the service provider), and other appropriate messages. Next, a message provided as necessary is transmitted from the SP server 101SP to the UG server 101GS, transmitted from the UG server 101GS to the portable device 400, and sent from the portable device 400 to the user / subscriber. This process may be similar to the processes S1014 to S1017 described above with reference to FIG.

  Certain exemplary embodiments have been described above with respect to module cards having various formats and configurations. However, the module cards contemplated by this disclosure are not limited to the exemplary module cards described herein, and are suitable module cards capable of performing one or more aspects of the present invention contemplated herein. including. For example, the module card may be one or more of a SIM card, a UICC, an electronic SIM (“eSIM”) card, an electronic UICC (“eUICC”) card, and any other suitable module card.

  While the invention has been described in terms of a preferred embodiment, those skilled in the art will appreciate that other variations and modifications of the preferred embodiment described above may be made without departing from the scope of the invention. Other embodiments will be apparent to those skilled in the art from consideration of the invention or practice of the invention disclosed herein. The specification and described examples are to be considered merely exemplary and the true scope and spirit of the invention is indicated by the following claims.

100 Network 101 Server 102 Device 200 System 201 Memory 202 CPU
203 I / O Device 204 Data Collection Device 205 Determination Device 206 Generation Device 207 Transmission Device 300 BI Server 301 Memory 302 CPU ”
303 I / O device 304 Data collection device 305 Data processing device 306 Transmission device 400 Portable device 401 Processor 402 Receiver 403 Display 404 Module card 405 Transmitter 406 Input device 407 Display device 408 Input reception device 409 Determination device 410 Transmission device 411 Module Memory 412 Module interpreter

Claims (20)

In a portable device for performing one or more communication functions,
A processor;
Display,
Module card including memory,
The memory is
A toolkit containing multiple commands,
Storing a second instruction that, when executed by the module card, instructs the module card to function as an interpreter configured to interpret the first instruction; Configured and
The processor is
Determining whether the communication function of the portable device is terminated;
Responsive to determining that the communication function of the portable device is terminated, a first notification indicating that the communication function of the portable device is terminated is transmitted to the module card. And
The module card is
In response to receiving the first notification, sending a first message to the server indicating that the mobile device is ready to receive a second message;
Configured to receive the second message from the server;
The second message is in response to the first message;
The second message includes a second notification and the first indication;
The second notification is based on usage data of a subscriber account associated with the mobile device;
The second notification identifies an actionable category for the subscriber account;
A display device configured to cause the processor to display the second notification on the display when the first instruction is executed by the interpreter;
A receiving device configured to receive an input as a response to the second notification;
A determination device configured to determine whether the response corresponds to a confirmation to implement the actionable category for the subscriber account; and
In response to determining that the response corresponds to the confirmation to implement the actionable category for the subscriber account, the determination device includes a third response that includes the response to the second notification. A mobile device, wherein the plurality of commands are implemented so as to function as a transmission device configured to transmit the message. The subscriber account is an account for a mobile communication service;
The mobile device of claim 1, wherein the mobile communication service comprises at least one of a voice service, a data service, and a messaging service.   The portable device according to claim 2, wherein the actionable category related to the subscriber account is an action holding the mobile communication service. The second notification includes one or more proposals to change the mobile communication service associated with the subscriber account;
The actionable category for the subscriber account is an action that accepts one of the one or more proposals to change the mobile communication service associated with the subscriber account. Mobile devices. The usage data is
Data about web activity associated with the subscriber account;
Data relating to a mobile device service plan associated with the subscriber account;
Data related to data usage associated with the subscriber account;
Data regarding call activity associated with the subscriber account;
The mobile device of claim 1, comprising at least one of data relating to text messaging activity associated with the subscriber account and data relating to multimedia messaging activity associated with the subscriber account.   The portable device of claim 1, wherein the display device is configured to display the second notification such that the second notification covers an item previously displayed on the display.   The second notification includes at least one of a question requesting a “yes” or “no” response, a menu including a predetermined number of options, and a prompt requesting a response generated by the subscriber. The portable device according to claim 1. In a non-transitory computer readable medium configured to store computer readable instructions, when the computer readable instructions are executed by a portable device including a processor, a module card, and a display, the portable device ,
Determining, by the processor, whether a communication function of the portable device is terminated;
In response to determining that the communication function of the mobile device has ended, the processor indicates from the processor to the module card that the communication function of the mobile device has ended. Sending a notification of
In response to receiving the first notification at the module card, a first message is transmitted from the module card to the server indicating that the portable device is ready to receive the second message. And a process of
Receiving the second message from the server, comprising:
The second message is in response to the first message;
The second message includes a second notification and a first indication;
The second notification is based on usage data of a subscriber account associated with the mobile device;
The second notification identifies an actionable category for the subscriber account; and
Executing by the module card a second instruction to instruct the module card to function as an interpreter configured to interpret the first instruction;
The processor is
A display device configured to display the second notification on the display;
A receiving device configured to receive an input as a response to the second notification;
A determination device configured to determine whether the response corresponds to a confirmation to implement the actionable category for the subscriber account; and
In response to determining that the response corresponds to the confirmation to implement the actionable category for the subscriber account, the determination device includes a third response that includes the response to the second notification. Executing the first instruction by the module card functioning as the interpreter so as to function as a transmitting device configured to transmit the message of:
A non-transitory computer readable medium characterized by instructing to perform processing including: The subscriber account is an account for a mobile communication service;
The non-transitory computer readable medium of claim 8, wherein the mobile communication service comprises at least one of a voice service, a data service, and a messaging service.   The non-transitory computer-readable medium of claim 9, wherein the actionable category for the subscriber account is an action that retains the mobile communication service. The second notification includes one or more proposals to change the mobile communication service associated with the subscriber account;
The actionable category for the subscriber account is an action that accepts one of the one or more proposals to change the mobile communication service associated with the subscriber account. Non-transitory computer readable medium. The usage data is
Data about web activity associated with the subscriber account;
Data relating to a mobile device service plan associated with the subscriber account;
Data related to data usage associated with the subscriber account;
Data regarding call activity associated with the subscriber account;
9. The non-transitory computer readable data of claim 8, comprising at least one of data relating to text messaging activity associated with the subscriber account and data relating to multimedia messaging activity associated with the subscriber account. Medium.   The non-transitory computer of claim 8, wherein the display device is configured to display the second notification such that the second notification covers an item that was previously displayed on the display. A readable medium.   The second notification includes at least one of a question requesting a “yes” or “no” response, a menu including a predetermined number of options, and a prompt requesting a response generated by the subscriber. 9. The non-transitory computer readable medium of claim 8. In a method for controlling a portable device including a processor, a module card, and a display,
Determining, by the processor, whether a communication function of the portable device is terminated;
In response to determining that the communication function of the mobile device has ended, the processor indicates from the processor to the module card that the communication function of the mobile device has ended. Sending a notification of
In response to receiving the first notification at the module card, a first message is transmitted from the module card to the server indicating that the portable device is ready to receive the second message. And a process of
Receiving the second message from the server, comprising:
The second message is in response to the first message;
The second message includes a second notification and a first indication;
The second notification is based on usage data of a subscriber account associated with the mobile device;
The second notification identifies an actionable category for the subscriber account; and
Executing by the module card a second instruction to instruct the module card to function as an interpreter configured to interpret the first instruction;
The processor is
A display device configured to display the second notification on the display;
A receiving device configured to receive an input as a response to the second notification;
A determination device configured to determine whether the response corresponds to a confirmation to implement the actionable category for the subscriber account; and
In response to determining that the response corresponds to the confirmation to implement the actionable category for the subscriber account, the determination device includes a third response that includes the response to the second notification. Performing the first instruction by the module card functioning as the interpreter so as to function as a transmitting device configured to transmit the message. The subscriber account is an account for a mobile communication service;
The method of claim 15, wherein the mobile communication service comprises at least one of a voice service, a data service, and a messaging service.   The method of claim 16, wherein the actionable category for the subscriber account is an action holding the mobile communication service. The second notification includes one or more proposals to change the mobile communication service associated with the subscriber account;
17. The actionable category for the subscriber account is an action that accepts one of the one or more proposals to change the mobile communication service associated with the subscriber account. the method of. The usage data is
Data about web activity associated with the subscriber account;
Data relating to a mobile device service plan associated with the subscriber account;
Data related to data usage associated with the subscriber account;
Data regarding call activity associated with the subscriber account;
The method of claim 15, comprising at least one of data relating to text messaging activity associated with the subscriber account and data relating to multimedia messaging activity associated with the subscriber account.   The second notification includes at least one of a question requesting a “yes” or “no” response, a menu including a predetermined number of options, and a prompt requesting a response generated by the subscriber. The method of claim 15.

Images