JP2018190308A - Check in and check out system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system in which check-in and check-out are completely automated. A settlement terminal (2) in which a user performs a check-in / check-out operation, and a server device (3) connected to the settlement terminal (2) so as to be able to send and receive data. The settlement terminal 2 is stored in the server device 3 after the guest information and the signature in handwritten characters are input by the user from the touch operation display 13. Then, the settlement terminal 2 performs the settlement process of the prepaid amount and issues the corresponding room key based on the room number information indicated by the server device 3. At checkout, the settlement terminal 2 inquires the server device 3 for the additional settlement amount using the room number information of the returned room key, and performs the settlement process. [Selection diagram] Fig. 1

Description

  The present invention relates to a check-in / check-out system in a hotel or inn.

  In recent years, the number of foreign tourists in hotels and other accommodation facilities has increased. For example, for the purpose of convenience such as check-in in guest rooms without stopping at the front desk, ensuring safety and verifying identity by using information technology (IT) However, if it can be secured, the government is moving toward deregulation for expanding services, such as allowing no front desk.

  From such a tendency, a system shown in Patent Document 1 is known as an electronic system for check-in. The system includes a touch panel having a touch input function provided in a check-in counter, an input customer information confirmation terminal and a server device connected to the touch panel via a network, and an input customer information confirmation terminal. After the customer individual information input to the touch panel is corrected, the customer information is stored in the server device as corrected customer information, and has a database forming means for forming a customer database including a plurality of corrected customer information. The procedure for registering guests is digitized.

  As a system that automates check-in / check-out, a system disclosed in Patent Document 2 is known. This system is used as a room key collection machine that collects the room key of each room such as a hotel, a check-in / out machine that is connected to the room key collection machine and performs check-in and check-out operations, and a check-in / out machine. And a host computer that controls the entire check-in / check-out system. The check-in machine performs deposit processing for check-in, and the room collected by the room key collection machine at check-out. The ID number of the key is read, the ID number is transmitted to the check-in / out machine, and the settlement process is performed by the host computer.

Japanese Patent No. 6091536 JP 2000-259956 A

  In the check-in system of Patent Document 1, the user fills in the necessary information on a paper check-in registration card electronically by using a touch panel, thereby reducing the space for storing the registration card. It is something to try.

  However, the user who has completed the check-in procedure must move to the automatic payment settlement means installed separately from the front desk and pay the prepayment displayed on the display unit. Has become inconvenient. Moreover, since the location of the check-in counter and the payment counter (automatic payment settlement means) is different, it is necessary to secure the user's flow line, so it is necessary for the hotel to take up a large check-in space.

  In addition, the check-in / out system of Patent Document 2 performs a check-out process by automatically collecting the room key at the check-out, but does not automatically lend the room key to the user at the check-in, and requires a manual operation. It has become.

  In view of the above, the present invention provides a system in which a user fully automates both check-in and check-out procedures with a single device.

  In order to achieve the above object, a checkout terminal configured to perform check-in / check-out operations by a user, and a server device connected to the checkout terminal so as to be able to transmit and receive data are configured to be touched. The settlement terminal having an operation display displays an input screen for allowing a user to input guest information, which is information that the user should present on the hotel side, on the touch operation display, and acquires the guest information A user information acquisition unit, a signature information acquisition unit that displays a handwriting input unit on the touch operation display and acquires a signature character image by a handwritten character that is a character locus drawn on the handwriting input unit; Issue a room key with ID information of the guest room provided to the person and return the ID from the room key returned at checkout Room key management means for reading information, and a payment control means for controlling a payment process for a prepaid amount at the time of check-in, and a payment process for controlling an additional payment amount based on the ID information of the room key returned at the time of check-out, The server device is transmitted from the payment terminal, reservation management means for managing reservation information previously reserved by the user and the ID information of the guest room to be provided with a reservation number obtained by numbering Guest information management means for storing the guest information and the character image in association with the reservation information of the corresponding user, and managing the additional settlement amount with the ID information, from the settlement control means Charge management means for transmitting the corresponding additional settlement amount in response to the inquiry by the ID information.

  The prepaid amount in this case is calculated by the fee management means based on the reservation information and transmitted to the settlement control means. Further, the additional settlement amount is calculated from the price information generated in association with the ID information after the fee management unit checks in, and is transmitted to the settlement control unit.

  Preferably, the reservation management means notifies the reservation number to a user who has received a reservation, and the settlement terminal makes an inquiry to the server device for the reservation number presented by the user. It may be configured to have a reservation confirmation means for confirming. Thereby, it is possible to quickly check the reservation at the check-in at the check-in terminal.

  At this time, the reservation management means may notify that the reservation information has been received through communication with the user terminal device by transmitting the reservation number. It is preferable to send it by e-mail. The reservation number is a code that can be read by the checkout terminal, so that reservation confirmation at check-in is automated.

  Further, the reservation management means manages the reservation number and the ID information in association with each other, and transmits the corresponding ID information in response to confirmation of the reservation based on the reservation number from the reservation confirmation means. This makes it possible to issue a room key at the checkout terminal.

  As a room key issuance mode, the checkout terminal includes a card key processing unit that accepts the issuance and return of the card-type room key, and the room key management means is configured to check the magnetic property of the card-type room key at the time of check-in. The card key processing unit is controlled to record and issue the ID information in a recording unit.

  As another issuance form of the room key, the room key management means transmits the ID information to the portable terminal owned by the user by proximity communication, thereby allowing the portable terminal that received the ID information to The room key.

  The fee management means of the server device calculates the prepayment amount from the reservation information and sends it to the settlement control unit of the settlement terminal, so that it is possible to settle the prepayment amount according to the contents of the reservation at check-in. Become. Then, the fee management means calculates the additional settlement amount from the price information generated in relation to the ID information after check-in.

  Then, the settlement control means inquires about the additional settlement amount to the charge management means based on the ID information read from the card type room key returned by the card key processing unit at the time of checkout. Automatic settlement at the terminal.

  In addition, the settlement control means makes an automatic settlement at the settlement terminal by inquiring the additional settlement amount to the server device based on the ID information transmitted from the portable terminal at the time of checkout. .

  According to the check-in / check-out system of the present invention, collection of a prepaid amount at check-in, acquisition of guest information and signature from a user, and collection of an additional settlement amount at check-out can be performed at a checkout terminal. Therefore, labor saving of check-in / check-out work can be achieved.

1 shows a block diagram of a check-in / check-out system according to the present invention. 1 is a block diagram showing an electrical configuration of a check-in terminal of a check-in / check-out system according to the present invention. The appearance explanatory drawing of a payment terminal is shown. Explanatory drawing of the input screen of the guest information displayed on the screen of the touch operation display of a payment terminal is shown. An explanatory view of a signature input screen displayed on the screen of the touch operation display of the checkout terminal is shown. The explanatory view of the vacant room information display screen displayed on the screen of a user's terminal device at the time of reservation is shown. The typical explanatory view of the data composition stored in the database of a server apparatus is shown. The processing procedure of the check-in / check-out system according to the present invention is shown in a timing chart. The processing procedure of the check-in / check-out system according to the present invention is shown in a timing chart. The explanatory view of the initial screen of the touch operation display of the settlement terminal is shown. The processing procedure at the checkout when the user terminal device is a room key is shown in a timing chart. Explanatory drawing of operation | movement when a user's terminal device is made into a room key is shown.

  FIG. 1 is a block diagram schematically showing an embodiment of a check-in / check-out system according to the present invention.

  A check-in / check-out system 1 according to an embodiment of the present invention includes a settlement terminal 2 in which a user performs a check-in / check-out operation, and a LAN (Local Area) that enables data exchange with the settlement terminal 2. The server apparatus 3 is connected to the network 4. It is preferable to arrange a plurality of payment terminals 2 depending on the scale of the hotel.

  The server device 3 is connected to a terminal device 6 of a user who uses the hotel via a communication network 5 such as the Internet, a telephone line, or a mobile communication network so as to be able to transmit and receive data. The user terminal device 6 is preferably another portable terminal device such as a notebook PC (personal computer), a tablet PC, a smartphone, a mobile phone, and the like. As will become clear later, the user terminal device in this case 6 is further preferably provided with a near field communication function such as NFC (Near Field Communication).

  FIG. 2 shows the electrical connection of each part of the checkout terminal 2. First, a CPU 10 that controls various processes is provided. The CPU 10 stores a ROM 11 that stores fixed data such as operation programs, a RAM 12 that stores variable data, a touch operation display 13, and an NFC communication device 14. A credit card reading terminal 15 for performing credit settlement, a coin processing device 16, a banknote processing device 17, and a card key for lending and returning a room key (hereinafter referred to as "card key") using a card-type key. A processing unit 18, a QR code reader 19 that reads a QR (Quick Response) code (registered trademark), a receipt printer 20, and a communication unit 21 are connected. The credit card reading terminal 15 is also directly connected to the external payment center 9 via the communication network 5, and inquires authorization of the read credit card information through communication with the payment center 9 to make a credit inquiry.

  FIG. 3 shows an external view of the payment terminal 2, and an operation screen 131 of the touch operation display 13 is arranged on the upper inclined surface of the front panel 2 a. Therefore, the operation screen 131 is inclined so that a user standing on the front side of the payment terminal 2 can easily perform a touch operation. Similarly, the NFC communication device 14 and the camera unit 19a of the QR code reader 19 are disposed on the inclined surface of the front panel 2a. In the lower part of the front panel 2a, a credit card insertion slot 22, a bill insertion slot 23, a coin insertion slot 24, a change payment outlet 25, a card key issue / reception slot 26, and the like are arranged. The credit card insertion port 22 also serves as a receipt issuing port.

  The CPU 10 implements the functions of the reservation confirmation unit 10a, the guest information acquisition unit 10b, the signature information acquisition unit 10c, the settlement control unit 10d, and the room key management unit 10e by executing the operation program stored in the ROM 11. . Each function will be described below.

  When the QR code reader 19 reads the reservation number for check-in using text data from the QR code image captured by the camera unit 19 a, the reservation confirmation unit 10 a inquires of the server device 3 about the reservation number through the communication unit 21. Then, when the reservation information corresponding to the reservation number is sent from the server device 3, the reservation confirmation is obtained, and the checkout terminal 2 enables the check-in procedure by the user.

  The guest information acquisition unit 10b displays an input screen 13a that allows the user to input guest information that is information that the user should present to the hotel side on the touch operation display 13, and acquires the input guest information. To do. FIG. 4 shows an example of this input screen, which displays an input field for inputting guest information such as name, telephone number, address, and name of a companion. The guest information acquisition means 10b displays a character input keypad when the input field box is touched, and displays a numeric keypad when the telephone number text box is touched. Since the figure shows a time when a telephone number is input, a numeric keypad 13b is displayed.

  At this time, the guest information acquisition unit 10b also displays the reservation content confirmation column 13c in the operation screen 131. In the reservation content confirmation column 13c, reservation information transmitted from the server apparatus 3 by making an inquiry with the QR code read by the reservation confirmation means 10a with the QR code reader 19 is displayed.

  When the “signature / payment” selection button 13d on the input screen 13a is touched, the signature information acquisition unit 10c displays the signature column 13e as a handwritten input section in an overlapping manner as shown in FIG. Displays a character to be drawn when signing in the frame of the signature field 13e. When the user touches the “OK” button in the signature field 13e, the signature information acquisition unit 10c displays the screen of the touch operation display 13 including the character image in the signature field 13e, that is, the signature character image using handwritten characters. Memorize temporarily. The signature is input by handwriting using a touch pen provided in the main body of the checkout terminal 2, but this touch pen may also be used when inputting the guest information.

  When the “OK” button in the signature field 13e is touched, the checkout control means 10d displays the prepaid amount calculated based on the reservation information sent from the server device 3 on the touch operation display 13 so that the user can cash Or, any payment method of a credit card will be selected. The prepaid amount may be calculated based on the reservation information in the server device 3 and sent to the settlement control means 10d. Alternatively, a preset amount (deposit) may be used as the prepaid amount regardless of the reservation information.

  Then, the settlement control means 10d controls the credit card reading terminal 15 or the coin processing device 16 or the bill processing device 17 according to the selected payment method, and performs the settlement processing for the prepayment. Further, the settlement control means 10d also performs a settlement process for the additional settlement amount generated after the check-in managed by the server device 3. In this case, in the case where the deposit amount is the prepayment amount, the remaining amount obtained by subtracting the deposit amount from the total payment amount including the additional settlement amount generated after check-in becomes the final additional settlement amount.

  The room key management means 10e inquires of the server apparatus 3 about the reservation number read by the QR code reader 19 after the prepaid payment is completed, and causes the card key processing unit 18 to issue the card key based on the received room number information. . The card key has a magnetic recording unit on the back surface thereof, and the card key processing unit 18 writes the room number information sent from the room key management means 10e into the magnetic recording unit, creates a card key, and issues the card key. Issued from the receiving port 27.

  Further, if a predetermined application program is installed in advance in a user terminal device 6 such as a smartphone having an NFC function, the user terminal device 6 can be used as a room key. In this case, the room key management unit 10e transmits room number information by proximity communication when the user holds the user terminal device 6 over the NFC communication device 14. As shown in FIG. 12, the guest room door 40 is provided with a guest room-side NFC communication device 41. When the user terminal device 6 is placed over the NFC communication device, the room number information is transmitted. The door lock is configured to be released when the room number matches the room number.

  Therefore, at the time of check-out, the above-described payment control means 10d sends the room number information read by the card key processing unit 18 from the card key returned from the card key issue / reception port 27 by the user or the NFC communication device 14. The server device 3 is inquired of the additional settlement amount based on the room number information sent from the held user terminal device 6, and if there is an additional settlement amount, the settlement processing is performed.

  Next, the server device 3 will be described with reference to FIG. The server device 3 provides vacancy information of hotel rooms on the communication network 5 and receives the reservation application information from the user terminal device 6 based on the vacancy information, and when the reservation application information is received. A mail server 32 that transmits an acceptance confirmation mail to the user terminal device 6 and a management server 33 that manages the business in the hotel are provided.

  The management server 33 is installed in the checkout terminal 2 or in the hotel via the LAN 4, for example, each terminal device 30 such as a restaurant terminal that manages eating and drinking price data at a restaurant in the hall (the illustrated example is a restaurant terminal) And the reservation management means 33a, the accommodation information management means 33b, the charge management means 33c for accommodation charges, and the database 33d.

  The reservation management unit 33a sends the room availability information to the Web server 31, and the Web server 31 creates a Web page so that the availability information can be viewed on the browser. The Web server 31 previously creates a Web page of reservation screen information for the user to input items necessary for the reservation application. Therefore, when the user accesses the Web server 31, when the vacant room information is displayed on the screen of the user terminal device 6 for example as shown in FIG. 6 and a day with a vacant room is selected. The screen is switched to the reservation screen, and necessary items are entered by the user and transmitted to the Web server 31. Although not shown in the drawing, the user enters the staying date, the number of staying guests, the accommodation plan including breakfast, and the e-mail address on the reservation screen.

  As a result, the reservation management means 33a assigns a reservation number to the reservation reception and stores the reservation information entered in the reservation screen in association with the reservation number in the database 33d as shown in FIG. In addition, the reservation management unit 33a determines a guest room, associates it with a reservation number, stores the ID information of the guest room in the database 33d, and sends the updated vacant room information to the Web server 31. The ID information is, for example, a room number, and will be described below as a room number. Then, the mail server 32 converts the reservation number based on the text data into a QR code, and transmits this QR code to the mail address included in the reservation information. Therefore, the user can confirm that the reservation has been established by receiving the mail.

  When the reservation number read by the QR code reader 19 is transmitted from the payment terminal 2 to the accommodation information management means 33b, the accommodation information management means 33b checks the reservation number stored in the database 33d to confirm whether there is a reservation. If there is a reservation, the room number stored in the database 33d in association with this reservation number is transmitted to the settlement terminal 2, thereby permitting the check-in process by the guest information acquisition means 10b.

  Then, the accommodation information management means 33b associates the guest information acquired by the guest information acquisition means 10b by the check-in procedure and the image file IMG of the signature character image acquired by the signature information acquisition means 10c with the reservation number in the database 33d. To store. Therefore, the database 33d stores the accommodation card as an electronic file.

  When the reservation number based on the QR code is transmitted from the payment terminal 2, the fee management means 33 c calculates a prepayment amount based on the reservation content and transmits the prepayment amount to the payment terminal 2. Price information generated when the user uses each facility or facility in the hotel after check-in, for example, food and drink at a restaurant, is sent from the restaurant terminal 6 to the rate management means 33c together with the user's room number information. Accordingly, at the time of check-out, the charge management means 33c calculates the additional settlement amount from the price information generated after the check-in sent by the user's room number, and this additional settlement amount is sent to the settlement terminal 2. Send.

  The processing procedure of the check-in / check-out system 1 configured as described above will be described in detail with reference to FIGS.

  First, when the user terminal device 6 accesses a website established by the web server 31 of the server device 3 (step S01), a web page of hotel room availability information is sent to the user terminal device 6. It is displayed (step S02).

  The user checks the vacant room status, and if there is a vacant room on the scheduled stay date, designates this day (step S03). By designating the accommodation date, the web page of the reservation screen is sent from the web server 31 and displayed on the user terminal device 6 (step S04). Then, reservation information such as the number of stays, the number of staying guests, a staying plan, and an email address is input and transmitted by the user (step S05).

  When the reservation information is sent to the Web server 31, the reservation management means 33a of the management server 33 assigns a reservation number and stores it in the database 33d together with this reservation information (step S06). At this time, the reservation management means 33a determines a guest room to be provided to the user, and stores the room number in the database 33d in association with the reservation information.

  Then, the mail server 32 transmits the QR code representing the reservation number to the mail address included in the input reservation information (step S07). Then, the QR code is stored in the user terminal device 6 (step S08), while the reservation management means 33a updates the vacant room information to complete the accommodation reservation (step S09).

  As shown in FIG. 10, the payment terminal 2 displays an initial screen for selecting either check-in or check-out processing on the operation screen of the touch operation display 13 during standby. A process when the check-in process is selected will be described.

  When the user selects “check-in” from the initial screen of the touch operation display 13 of the settlement terminal 2, the settlement terminal 2 performs a check-in process.

  In the check-in process, the checkout terminal 2 receives the QR code transmitted to the user by mail to the QR code reader 19 (step S10), and the reservation confirmation means 10a indicates the reservation number indicated in the QR code. Is inquired to the management server 33 (step S11).

  In response to this inquiry, the reservation management means 33a searches the database 33d for the corresponding reservation number (step S12), and the management server 33 inquires about the room number and reservation information stored in association with the searched reservation number. It transmits to the payment terminal 2 (step S13).

  When the payment terminal 2 receives these pieces of information, the guest information acquisition means 10b displays the guest information input screen 13a on the touch operation display 13 and acquires the accommodation information input by the user (step S14). . Subsequently, the signature information acquisition means 10c of the checkout terminal 2 displays the characters drawn in the frame of the signature field 13c, and the user signs the signature field 13e. When the “OK” button in the signature field 13e is touched by the user, the signature information acquisition unit 10c displays the screen displayed on the touch operation display 13 including the handwritten characters drawn in the signature field 13e as the signature character. It is temporarily stored as an image (step S15).

  Subsequently, the settlement terminal 2 calculates the prepayment amount from the number and the number of accommodations and the accommodation plan of the reservation information sent from the reservation management unit 33a by the settlement control unit 10d, and displays this on the screen of the touch operation display 13. When the prepaid amount is displayed and either credit card payment or cash payment by the user is selected, the prepaid amount is settled (step S16).

  Specifically, the settlement control unit 10d outputs a settlement signal to the credit card reading terminal 15 so as to perform a settlement process with a credit card when payment with a credit card is selected. Thereby, the credit card reading terminal 15 performs an authorization (credit inquiry) of the credit card inserted into the credit card insertion slot 22 to the settlement center 9 and performs settlement processing, and sends settlement processing information to the settlement control means 10d. The settlement control means 10d controls the receipt printer 20 based on the settlement processing information to issue a card sales slip together with the receipt.

  On the other hand, when payment by cash is selected, the settlement control means 10d calculates the amount to be paid from the bills and coins inserted from the bill insertion slot 23 and the coin insertion slot 24, and settles the advance payment amount. In this case, when the total input amount exceeds the prepayment amount, the difference is paid out from the coin processing device 16 or the bill processing device 17 as a change from the bill insertion port 23 or the change dispensing port 25. After the settlement, the settlement control means 10d controls the receipt printer 20 to issue a receipt.

  When the settlement of the prepayment amount is completed, the settlement control unit 10d transmits the guest information and the signature character image respectively acquired by the guest information acquisition unit 10b and the signature information acquisition unit 10c to the management server 33 (Step S17). Then, the accommodation information management unit 33b stores the signature information acquired by the guest information and signature information acquisition unit 10c in the database 33d in association with the reservation number (step S18).

  In the payment terminal 2, the room key management means 10e issues a room key (step S19). The room key is issued either when the card key is issued from the card key processing unit 18 or when the user terminal device 6 such as a smartphone having an NFC function can be used as a room key. Can be selected.

  When the room key is issued with the card key, the room key management means 10e records the room number information associated with the reservation number sent from the management server 33 after the prepaid payment is completed. The card key processing unit 18 is controlled so that the card key is issued and sent out from the card key issuing / receiving port 27.

  On the other hand, when the user terminal device 6 is used as a room key, the room key management unit 10e activates a dedicated application installed in advance by the user and holds it over the NFC communication device 14 to obtain room number information. Is transmitted as a room key by proximity communication. Then, when the user terminal device 6 that is a room key is held over the guest room-side NFC communication device 41 attached to the door 40 of the guest room, the room number information is transmitted, and if it matches the room number of the guest room, the door The lock is released. The room key is not limited to the user terminal device 6 but may be a portable terminal device that the hotel lends to the user during the staying period.

  A processing procedure at the time of check-out of the check-in / check-out system 1 will be described. After check-in, the management server 33 calculates the additional settlement amount generated by the use of each facility in the hotel for each room number by the fee management means 33c and stores it in association with the room number in the database 33d. For example, the food and beverage fee at the restaurant is sent to the management server 33 together with the restaurant terminal 6 or the room number information, and is calculated by the fee management means 33c as an additional settlement amount. When the user selects “checkout” from the initial screen 13a of the payment terminal 2, the payment terminal 2 performs a payment process for the additional payment amount calculated by the fee management means 33c.

  When the user terminal device 6 is used as a room key in the adjustment processing of the additional payment amount, the room number information is transmitted to the payment terminal 2 when the user holds the user terminal device 6 over the NFC communication device 14. (Step S20). When the payment terminal 2 receives the room number information, the payment control means 10d sends the received room number information to the management server 33 and inquires about the additional payment amount (step S21).

  Then, the management server 33 reads the additional settlement amount corresponding to the room number received by the fee management means 33c from the database 33d and transmits it to the settlement terminal 2 (step S22). Thereby, the payment terminal 2 having received the additional payment amount cancels the function as the card key of the user terminal device 6 (step S23). That is, the room key management unit 10e instructs the dedicated application installed in the user terminal device 6 from the NFC communication device 14 to delete the roo number.

  Further, the settlement control means 10d of the settlement terminal 2 displays the additional settlement amount received from the management server 33 and its details on the screen of the touch operation display 13, and gives the user either credit card payment or cash payment. A selection is made, and an additional settlement amount is settled (step S24). In this case as well, as with the payment of the prepayment, by the payment processing by the credit card inserted from the credit card insertion slot 22, or the receipt of the insertion amount by the banknote or coin inserted from the banknote insertion slot 23 or the coin insertion slot 24 The additional settlement amount is settled and the checkout process is terminated.

  On the other hand, when the room key is a card key issued from the card key processing unit 18, the user selects the “check out” from the initial screen of the checkout terminal 2 as shown in FIG. The card key is issued / received into the slot 27 (step S′20). When the card key processing unit 18 reads the room number recorded in the magnetic recording part of the returned card key, the settlement control means 10d sends this room number information to the management server 33 and inquires about the additional settlement amount (step). S'21). Then, the room key management means 10e controls the card key processing unit 18 so as to erase the room number information recorded in the magnetic recording part of the returned card key (step S'23), and the settlement control means 10d The checkout is completed after the checkout process of the additional checkout amount is performed (step S'24).

  The check-in / check-out system 1 according to the present invention confirms the reservation, handes the check-in registration card to be filled in by the user, collects the post-fill, collects the prepayment amount, issues the room key, and checks out. The face-to-face processing performed by the person in charge at the front of the collection of the additional settlement amount is executed by the settlement terminal 2 according to an instruction from the server device 3. Thus, the user can perform both check-in and check-out procedures with a single device.

  The check-in / check-out system 1 has been described in the embodiment in the case where it is installed in a general hotel. However, the present invention is not limited to this. Needless to say, it may be used for any facility such as an amusement facility.

  Although the present invention has been described above with reference to the illustrated embodiments, it is not limited to these illustrated embodiments. For example, in the check-in / check-out system 1 of the present embodiment, when a reservation is accepted, the reservation number is sent to the user by QR code, but it is a two-dimensional code or bar code other than the QR code. May be. Alternatively, the reservation number may be notified to the user as it is without converting the reservation number into a QR code. In this case, the reservation number can be received from the touch operation display 13 or a separate keyboard at the check-in terminal 2 at the time of check-in. Is entered, and the server apparatus 3 is inquired about the reservation number.

  Furthermore, the notification of the reservation number is not limited to e-mail. When the user inputs reservation information on the Web page of the reservation screen and the Web server 31 accepts the reservation information, the reservation number assigned by the reservation management means 33a is displayed. The Web page may be transmitted to the terminal device 6 of the user. In this case, the mail server 32 is not used for sending the reservation number.

DESCRIPTION OF SYMBOLS 1 Check-in / check-out system 2 Payment terminal 3 Server apparatus 6 User terminal device 13 Touch operation display 10a Reservation confirmation means 10b Guest information acquisition means 10c Signature information acquisition means 10d Payment control means 10e Room key management means 18 Card key Processing unit 33 Paper management server 33a Reservation management means 33b Accommodation information management means 33c Charge management means

Claims (12)

A checkout terminal in which a check-in / checkout operation is performed by a user, and a server device connected to the checkout terminal so as to be able to transmit and receive data,
The checkout terminal having a touch operation display is:
Guest information acquisition means for acquiring the guest information by displaying an input screen for allowing the user to input guest information which is information that the user should present on the accommodation facility side on the touch operation display;
Signature information acquisition means for displaying a handwritten input unit on the touch operation display and acquiring a signature character image by a handwritten character that is a character locus drawn on the handwritten input unit;
Room key management means for issuing a room key having ID information of a guest room provided to a user at check-in, and reading the ID information from the room key returned at check-out;
A settlement control means for controlling a settlement process for an advance payment amount at the time of check-in, and a settlement process for an additional settlement amount based on the ID information of the room key returned at the time of check-out;
With
The server device
Reservation management means for managing the reservation information previously reserved by the user and the ID information of the guest room to be provided by using a reservation number,
Guest information management means for storing the guest information and the character image transmitted from the payment terminal in association with the reservation information of the corresponding user,
Charge management means that manages the additional settlement amount with the ID information, and transmits the corresponding additional settlement amount in response to an inquiry by the ID information from the settlement control means;
A check-in / check-out system characterized by comprising:   2. The check-in / check-out system according to claim 1, wherein the fee management unit transmits the prepaid amount calculated based on the reservation information to the settlement control unit.   3. The check according to claim 1, wherein the fee management unit calculates the additional settlement amount from price information generated in association with the ID information after check-in and transmits the calculated amount to the settlement control unit. In-checkout system.   The reservation management means notifies the reservation number to a user who has accepted a reservation, and the settlement terminal checks the reservation information by inquiring the reservation number presented by the user to the server device. The check-in / check-out system according to claim 1, further comprising:   The check-in / check-out system according to claim 4, wherein the reservation management unit notifies the reservation number by communication with a terminal device of a user.   6. The check-in / check-out system according to claim 4, wherein the reservation management means notifies the reservation number with a code readable by the checkout terminal.   6. The check-in / check-out system according to claim 5, wherein the reservation management means transmits the reservation number to the terminal device of the user by mail with a code readable by the checkout terminal.   5. The check-in / check-out according to claim 4, wherein the reservation management means transmits the corresponding ID information in response to the confirmation of the reservation information based on the reservation number from the reservation confirmation means. system. The checkout terminal includes a card key processing unit that accepts issuance and return of the card-type room key.
9. The room key management unit controls the card key processing unit to record and issue the ID information in a magnetic recording section of the card type room key at the time of check-in. The described check-in / check-out system.   The payment control means inquires of the charge management means about the additional payment amount based on the ID information read from the room key of the card type to which the card key processing unit is returned at the time of checkout. Item 10. The check-in / check-out system according to item 9.   The room key management means transmits the ID information to a portable terminal possessed by the user by proximity communication so that the portable terminal receiving the ID information is used as the room key. The check-in / check-out system according to claim 1 or 8.   12. The check-in / check according to claim 11, wherein the settlement control means makes an inquiry about the additional settlement amount to the server device based on the ID information transmitted from the portable terminal at the time of check-out. Out system.

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