JP2018005757A - Information terminal, communication system, program, and log transmission method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain log data of a terminal from a server side.SOLUTION: An information terminal includes: a log generation unit for generating a log of processing; a log transmission unit for transmitting the log; and a notification unit for starting the log transmission unit and notifying an information processing device of a log collection request. The log transmission unit transmits the log to the information processing device in response to a log acquisition request from the information processing device in response to the notification.SELECTED DRAWING: Figure 5

Description

  The present invention relates to an information terminal, a communication system, a program, and a log transmission method.

  2. Description of the Related Art Conventionally, a technique for performing a so-called video conference (video conference) by transmitting moving images, voices, and the like at multiple points is known.

  In this video conference system, it is known to analyze a cause of failure when a failure occurs based on log data of a terminal.

  For example, when there is an inquiry about a failure from the user, the log data can be collected by requesting the user to upload log data and transmitting the log data from the terminal to the server.

  However, in the conventional technique, since the system side cannot specify the log data uploaded from the user, there is a problem that the user may send a huge amount of log data to the system side.

  Therefore, an object is to provide a technique capable of acquiring log data in the terminal from the server side.

  In the information terminal, a log generation unit that generates a processing log, a log transmission unit that transmits the log, and a notification unit that activates the log transmission unit and notifies the information processing apparatus of a log collection request. The log transmission unit transmits the log to the information processing apparatus in response to a log acquisition request from the information processing apparatus in response to the notification.

  According to the disclosed technology, log data in the terminal can be acquired from the server side.

1 is a schematic diagram of a communication system according to an embodiment. It is a hardware block diagram of the terminal which concerns on embodiment. It is a hardware block diagram of the management system which concerns on embodiment. It is a figure which shows an example of the functional block of a terminal and a management system. It is a flowchart which shows an example of a process of information processing system. It is a figure which shows an example of the data contained in a log collection request. It is a figure which shows an example of the data contained in a log acquisition request. It is a flowchart which shows an example of a process of a terminal. It is a figure which shows an example of the log information memorize | stored in a terminal. It is a flowchart which shows an example of a process of a management system. It is a figure which shows an example of log designation | designated information. It is a figure which shows an example of the log information memorize | stored in a management system.

  Hereinafter, embodiments of the present invention will be described.

<< Outline of communication system >>
FIG. 1 is a schematic diagram of a communication system according to an embodiment. As shown in FIG. 1, the communication system 1 includes communication terminals 10-1, 10-2,... (Hereinafter simply referred to as “terminal 10” when not distinguished from each other) and a management system. 50.

  The terminal 10 communicates with other terminals 10 and the management system by transmitting image data, sound data, and the like as an example of content data. The terminal 10 may be a general-purpose terminal or a dedicated terminal. The terminal 10 may be, for example, a video conference terminal, an electronic blackboard, an electronic signboard, a telephone terminal, a tablet, a smartphone, a camera, a PC (personal computer), or the like.

  The management system 50 manages communication between the terminals 10. For example, the management system 50 performs call control for establishing communication between the terminals 10. For example, the management system 50 relays content data between the terminals 10 by transmitting the content data transmitted from one terminal 10 to the other terminal 10.

  In FIG. 1, the case where the management system 50 is a single device has been described for the sake of simplicity, but the present invention is not limited to such an embodiment. The management system 50 may be constructed by a plurality of devices, for example, by assigning a call control function and a content data relay function to different devices. Further, in FIG. 1, the case where two terminals 10 are provided in the communication system 1 has been described for the sake of simplicity, but the present invention is not limited to such an embodiment. There may be three or more terminals 10 provided in the communication system 1. Each terminal 10 may be the same type as in the case where all of the terminals 10 are video conference terminals, or may be different from each other as in the case where a video conference terminal and a PC are included. Further, the content data may be transmitted directly between the terminals 10 without using the management system 50. Further, any terminal 10 may have a function of relaying content data.

<< Hardware configuration >>
Next, the hardware configuration of each device constituting the communication system 1 will be described.

  FIG. 2 is a hardware configuration diagram of the terminal 10 according to the embodiment. The hardware configuration of the terminal 10 is not limited to the configuration shown in FIG. For example, the terminal 10 may include a configuration not illustrated in FIG. 2 or may not include a part of the configuration illustrated in FIG. 2 may be an external device or the like that can be connected to the terminal 10.

  As shown in FIG. 2, the terminal 10 according to the present embodiment has programs used for driving the CPU 101 such as a CPU (Central Processing Unit) 101 and an IPL (Initial Program Loader) for controlling the operation of the terminal 10 as a whole. A ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103 used as a work area of the CPU 101, a flash memory for storing various data such as programs for various terminals of the terminal 10, image data, and sound data 104, reading or writing data to or from a recording medium 106 such as an SSD (Solid State Drive) 105 that controls reading or writing of various data to the flash memory 104 according to the control of the CPU 101, or a flash memory or an IC card (Integrated Circuit Card). Media I / F 107 that controls the storage) An operation button 108 that is operated when selecting a power source, a power switch 109 for switching on / off the power of the terminal 10, and a network I / F (Interface) 111 for data transmission using the communication network 2. It has.

  The terminal 10 also includes a built-in camera 112 that captures an image of a subject under the control of the CPU 101 to obtain image data, an image sensor I / F 113 that controls driving of the camera 112, a built-in microphone 114 that inputs sound, a sound The built-in speaker 115 that outputs the sound, the sound input / output I / F 116 that processes the input / output of the sound signal between the microphone 114 and the speaker 115 according to the control of the CPU 101, and the image data on the external display 120 according to the control of the CPU 101 As shown in FIG. 2, a display I / F 117 for transmission, an external device connection I / F 118 for connecting various external devices, an alarm lamp 119 for notifying abnormality of various functions of the terminal 10, and the above-described components are shown. Are provided with a bus line 110 such as an address bus or a data bus for electrical connection to

  The display 120 is a display unit configured by liquid crystal or organic EL (Organic Electroluminescence) that displays an image of an object, an operation unit, and the like. The display 120 is connected to the display I / F 117 by a cable 120c. The cable 120c may be an analog RGB (VGA) signal cable, a component video cable, HDMI (High-Definition Multimedia Interface) or DVI (Digital Video). Interactive) signal cable may be used.

  The camera 112 includes a lens and a solid-state image sensor that converts an image (video) of an object by converting light into electric charges. As the solid-state image sensor, a CMOS (Complementary Metal Oxide Semiconductor) or a CCD (Charge Coupled Device) Etc. are used.

  External devices such as an external camera, an external microphone, and an external speaker are electrically connected to the external device connection I / F 118 by a USB (Universal Serial Bus) cable or the like inserted into the connection port 1132 of the housing 1100. Can be connected to. When an external camera is connected, the external camera is driven in preference to the built-in camera 112 under the control of the CPU 101. Similarly, when an external microphone is connected or when an external speaker is connected, each of the external microphones and the built-in speaker 115 is given priority over the internal microphone 114 and the internal speaker 115 according to the control of the CPU 101. An external speaker is driven.

  The recording medium 106 is detachable from the terminal 10. Further, as long as it is a non-volatile memory that reads or writes data according to the control of the CPU 101, not only the flash memory 104 but also an EEPROM (Electrically Erasable and Programmable ROM) or the like may be used.

  FIG. 3 is a hardware configuration diagram of the management system 50 according to the embodiment. The management system 50 includes a CPU 501 that controls the overall operation of the management system 50, a ROM 502 that stores a program used to drive the CPU 501 such as an IPL, a RAM 503 that is used as a work area for the CPU 501, a program for the management system 50, and the like. HD 504 for storing data, HDD (Hard Disk Drive) 505 for controlling reading or writing of various data to the HD 504 according to the control of the CPU 501, media for controlling reading or writing (storage) of data to a recording medium 506 such as a flash memory Drive 507, display 508 for displaying various information such as a cursor, menu, window, character, or image, network I / F 509 for data communication using communication network 2, character A keyboard 511 having a plurality of keys for inputting numerical values and various instructions, a mouse 512 for selecting and executing various instructions, selecting a processing target, moving a cursor, etc., and a CD as an example of a removable recording medium A CD-ROM drive 514 for controlling reading or writing of various data to / from a ROM (Compact Disc Read Only Memory) 513, and an address for electrically connecting the above components as shown in FIG. A bus line 510 such as a bus or a data bus is provided.

<Functional configuration>
Next, the functional configuration of the terminal 10 and the management system 50 will be described with reference to FIG. FIG. 4 is a diagram illustrating an example of functional blocks of the terminal 10 and the management system 50.

≪Functional configuration of terminal≫
The terminal 10 includes a log generation unit 12, an authentication information generation unit 13, a log transmission unit 14, a notification unit 15, and a control unit 16. Each of these units is realized by processing that one or more programs installed in the terminal 10 cause the CPU of the terminal 10 to execute.

  The terminal 10 has a storage unit 11. The storage unit 11 is realized using, for example, an auxiliary storage device.

  The storage unit 11 stores log information 111.

  The log generation unit 12 generates a processing log for each type according to the video conference call control communication and the video codec, and stores the processing log in the log information 111.

  The log transmission unit 14 activates the function of the internal server in response to the user's log transmission operation, and uses the function of the internal server to log information 111 according to the response to the HTTP or HTTPS GET request from the management system 50. At least a part of the log stored in is transmitted to the management system 50.

  When the log cannot be transmitted to the management system 50 by the response, the log transmission unit 14 transmits the log to the management system 50 by an HTTP or HTTPS POST request. For example, when a failure response is received from the management system 50 or when a GET request is not received from the management system 50 within a predetermined time, it is determined that the log cannot be transmitted to the management system 50 by the response. .

  The log transmission unit 14 transmits a log to the management system 50 when the one-time token generated by the authentication information generation unit 13 matches the one-time token included in the log acquisition request received from the management system 50.

  The log transmission unit 14 compresses and transmits the log by the compression method designated by the management system 50 in the log acquisition request. In addition, the log transmission unit 14 transmits a log having a date and time corresponding to the log extraction range specified by the management system 50 in the log acquisition request. Further, the log transmission unit 14 transmits a log corresponding to the type of log designated by the management system 50 in the log acquisition request.

  The authentication information generation unit 13 generates a one-time token (an example of “authentication information”) in response to a user log transmission operation.

  The notification unit 15 notifies the management system 50 of a log collection request including the one-time token generated by the authentication information generation unit 13 using an extension header in HTTP or HTTPS in response to a user's log transmission operation. The notification unit 15 may notify the log collection request after the function of the internal server is activated by the log transmission unit 14.

  The control unit 16 controls processing such as login to the management system 50 and video conferencing with other terminals 10.

<< Functional configuration of management system >>
The management system 50 includes a transmission / reception unit 52, a control unit 53, and a setting unit 54. Each of these units is realized by processing that one or more programs installed in the management system 50 cause the CPU of the management system 50 to execute.

  In addition, the management system 50 includes a storage unit 51. The storage unit 51 is realized using, for example, an auxiliary storage device.

  The storage unit 51 stores log designation information 511 and log information 512.

  The transmission / reception unit 52 transmits a log acquisition request to the terminal 10 in response to a log collection request from the terminal 10.

  The control unit 53 performs various processes for the terminal 10 to perform a video conference and the like.

  The setting unit 54 receives the setting of the log designation information 511.

<Processing>
Next, processing of the information processing system 1 will be described with reference to FIG. FIG. 5 is a flowchart illustrating an example of processing of the information processing system 1.

  In step S101, the terminal 10 receives a log transmission operation from the user.

  Subsequently, the terminal 10 activates the internal server (step S102). Here, when the terminal 10 does not have the global IP address, the terminal 10 acquires the global IP address by using, for example, a STUN server.

  Subsequently, the terminal 10 transmits a log collection request to the management system 50 (step S103).

  FIG. 6 is a diagram illustrating an example of data included in the log collection request. As illustrated in FIG. 6, the log collection request includes information 501 indicating that log acquisition is possible, the IP address 502 of the terminal 10, and a one-time token 503. The log collection request is transmitted by, for example, an HTTPS POST request. The log collection request may include a terminal ID, for example.

  Subsequently, the management system 50 returns a response to the terminal 10 (step S104).

  Subsequently, the management system 50 transmits a log acquisition request to the terminal 10 (step S105).

  FIG. 7 is a diagram illustrating an example of data included in the log acquisition request. As illustrated in FIG. 7, the log acquisition request includes the URL 504 of the terminal 10 and the one-time token 503. The URL 504 includes the IP address of the terminal 10 and log designation information for designating the log file to be acquired. The log collection request is transmitted by, for example, an HTTPS GET request.

  Subsequently, the terminal 10 transmits a response including the designated log data to the management system 50 (step S106).

  Subsequently, the management system 50 stores the received log data (step S107).

≪Terminal processing≫
Next, processing of the terminal 10 will be described with reference to FIG. FIG. 8 is a flowchart illustrating an example of processing of the terminal 10.

  In step S201, the terminal 10 receives a log transmission operation from the user.

  Subsequently, the log transmission unit 14 activates the internal server (step S202).

  Subsequently, the authentication information generation unit 13 generates a one-time token (step S203), and the notification unit 15 transmits a log collection request including the generated one-time token to the management system 50 (step S204).

  Subsequently, the log transmission unit 14 receives a response to the log collection request from the management system 50 (step S205).

  Subsequently, the log transmission unit 14 determines whether or not the received response is a response indicating success (step S206).

  If the received response is not a response indicating success (NO in step S206), the log transmission unit 14 transmits an upload request including the log data stored in the log information 111 (step S207), and ends the process. . The upload request is transmitted by, for example, an HTTPS POST request.

  FIG. 9 is a diagram illustrating an example of the log information 111. The log information 111 includes items of log type, date / time, and contents. The log type is information indicating the log type. For example, it has types such as a log of call control communication and a log of video codec. For example, the terminal 10 may store log files separately for each function module such as call control communication and video codec. In this case, the log type may be identified by the log file name.

  The date and time is the date and time when the log is generated. The content is information indicating the content of the log.

  When the received response is a response indicating success (YES in step S206), the log transmission unit 14 waits for reception of a log acquisition request from the management system 50 (step S208).

  Subsequently, the log transmission unit 14 determines whether or not a log acquisition request has been received within a predetermined time (step S209).

  If the log acquisition request is not received within the predetermined time (NO in step S209), the communication may be blocked by a firewall or the like, and the process proceeds to step S207.

  When the log acquisition request is received within the predetermined time (YES in step S209), the log transmission unit 14 determines whether the one-time token included in the log acquisition request matches the one-time token generated in step S203. (Step S210).

  If the one-time tokens do not match (NO in step S210), the process ends.

  If the one-time tokens match (YES in step S210), the log transmission unit 14 extracts log data from the log information 111 based on the log designation information included in the log acquisition request (step S211).

  Subsequently, the log transmission unit 14 transmits a response including the terminal ID of the terminal 10 and the extracted log data to the management system 50 (step S212), and ends the process.

≪Management system processing≫
Next, processing of the management system 50 will be described with reference to FIG. FIG. 10 is a flowchart illustrating an example of processing of the management system 50.

  In step S301, the transmission / reception unit 52 receives a log collection request.

  Subsequently, the transmission / reception unit 52 authenticates the terminal 10 based on the IP address or the like included in the log collection request (step S302), and determines whether the authentication result is successful (step S303). For example, when receiving a login request for using the video conference function from the terminal 10, the control unit 53 of the management system 50 manages the ID and IP address of the terminal 10. The transmission / reception unit 52 may determine that the authentication is successful when the IP address included in the log collection request matches the IP address of the logged-in terminal 10. Alternatively, the transmission / reception unit 52 may determine that the authentication is successful when the IP address included in the log collection request is a global IP address.

  If the authentication result is not successful (NO in step S303), the transmission / reception unit 52 returns a response indicating failure to the terminal 10 (step S304). For example, an HTTP No. 400 response is returned.

  Subsequently, the transmission / reception unit 52 receives an upload request including log data from the terminal 10 (step S305). The upload request is received by, for example, an HTTPS POST request.

  Subsequently, the transmission / reception unit 52 stores the log data included in the upload request in the log information 512 (step S306), and ends the process.

  If the authentication result is successful (YES in step S303), the transmission / reception unit 52 returns a response indicating success to the terminal 10 (step S307). For example, an HTTP No. 200 response is returned.

  Subsequently, the transmission / reception unit 52 refers to the log designation information 511 and acquires log designation information associated with the terminal ID included in the log collection request (step S308).

  FIG. 11 is a diagram illustrating an example of the log designation information 511. The log designation information 511 includes items of terminal ID, compression method, log extraction range, and log type.

  The terminal ID is identification information of the terminal 10 or identification information of a user account of the terminal 10. The compression method is information indicating a log compression method. The compression method is, for example, gzip or zip.

  The log extraction range is information indicating a range of date and time when the log is generated. In the example of FIG. 11, a log for one day for a predetermined period is designated. The log type is information for specifying a log type. For example, a call control communication log, a video codec log, and the like are designated.

  The log designation information 511 is set by an operator of the support center or the like when the support center receives a failure inquiry from the user of the terminal 10 by telephone, mail, Web, or the like. For example, if the failure content notified by the user relates to communication, the log type related to communication is set as the log type. Further, when there is a notification that the failure content notified by the user has occurred multiple times today, the log extraction range is set to within one day from the user notification.

  Subsequently, the transmission / reception unit 52 transmits the acquired log designation information and a log acquisition request including the one-time token and IP address included in the log collection request to the terminal 10 (step S309).

  Subsequently, the transmission / reception unit 52 receives a response including the log data designated by the log designation information from the terminal 10 (step S310).

  Subsequently, the transmission / reception unit 52 stores the received log data in the log information 512 (step S311), and ends the process.

  FIG. 12 is a diagram illustrating an example of the log information 512. The log information 512 includes items of terminal ID, log type, date and time, and contents. These pieces of information are information included in log data from the terminal 10.

<Summary>
When the terminal 10 transmits all the logs by the HTTP or HTTPS POST request, the management system 50 can only receive all the logs transmitted unilaterally. This is because HTTP is optimized for processing acquired by the client.

  The management system 50 may be able to determine in advance what kind of log is necessary by contact from a user through a support center or the like. When all logs are received, even unnecessary logs are received.

  According to the above-described embodiment, the terminal 10 activates the log transmission unit, notifies the management system 50 of a log collection request, and logs the log according to the log acquisition request from the management system 50 according to the notification. To the management system 50. Thereby, a required part can be acquired from the server side among the log data in a terminal.

  The various processes according to the present invention are not limited to being performed by the apparatus described above. That is, in the embodiment according to the present invention, various processes may be performed by an apparatus other than the apparatus described above. Various processes may be performed so as to be redundant, distributed, parallel, or a combination thereof.

  The embodiment according to the present invention may be realized by a program for causing a computer such as an information processing terminal, an information processing apparatus, or an information processing system having one or more information processing apparatuses to execute an information processing method.

  The preferred embodiments of the present invention have been described in detail above, but the present invention is not limited to such specific embodiments, and various modifications can be made within the scope of the gist of the present invention described in the claims. Or it can be changed.

1 communication system 10 terminal (information terminal)
11 storage unit 111 log information 12 log generation unit 13 authentication information generation unit (generation unit)
14 Log transmission unit 15 Notification unit 16 Control unit 50 Management system (information processing apparatus)
51 storage unit 511 log designation information 512 log information 52 transmission / reception unit (an example of “transmission unit”)
53 Control unit 54 Setting unit

Japanese Patent Laid-Open No. 10-040191

Claims (10)

A log generation unit for generating a processing log;
A log transmission unit for transmitting the log;
Activating the log transmission unit, a notification unit for notifying the information processing device of a log collection request,
With
The log transmission unit transmits the log to the information processing device in response to a log acquisition request from the information processing device in response to the notification;
An information terminal characterized by that. A generation unit for generating authentication information;
The notification unit notifies the information processing apparatus of the generated authentication information,
The log transmission unit transmits the log to the information processing apparatus when the generated authentication information matches the authentication information included in the log acquisition request;
The information terminal according to claim 1. The log transmission unit compresses and transmits the log by a compression method specified by the information processing apparatus in the log acquisition request;
The information terminal according to claim 1 or 2, characterized by the above. The log transmission unit transmits the log at a date and time according to a log extraction range specified from the information processing apparatus in the log acquisition request;
The information terminal according to claim 1, wherein the information terminal is an information terminal. The log generation unit generates a log of a type corresponding to a video conference call control communication or a video codec,
The log transmission unit transmits the log according to a log type designated by the information processing apparatus in the log acquisition request;
The information terminal according to claim 1, wherein the information terminal is an information terminal. The notification unit notifies the log collection request using an extension header in HTTP or HTTPS,
The log transmission unit transmits the log to the information processing device in response to an HTTP or HTTPS GET request from the information processing device;
The information terminal according to claim 1, wherein the information terminal is an information terminal. The log transmission unit transmits the log to the information processing apparatus by a POST request of HTTP or HTTPS when the log cannot be transmitted to the information processing apparatus by the response.
The information terminal according to claim 6. A communication system having an information terminal and an information processing device,
The information terminal
A log generation unit for generating a processing log;
A log transmission unit for transmitting the log;
Activating the log transmission unit, a notification unit for notifying the information processing device of a log collection request,
With
The log transmission unit transmits the log to the information processing device in response to a log acquisition request from the information processing device in response to the notification,
The information processing apparatus includes:
In response to the log collection request, a transmission unit that transmits the log acquisition request;
A storage unit for storing the log;
A communication system comprising: On the computer,
Generating a log of the process;
Starting the internal server and notifying the information processing device of a log collection request;
With
Transmitting the log to the information processing device in response to a log acquisition request from the information processing device in response to the notification;
A program that executes Computer
Generating a log of the process;
Starting the internal server and notifying the information processing device of a log collection request;
With
Transmitting the log to the information processing device in response to a log acquisition request from the information processing device in response to the notification;
Log transmission method to execute.

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