JP2018079052A - Nurse call system and nurse call response method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a nurse call system and a nurse call response method capable of appropriately responding to a report from a cared person occupying each of a plurality of care facilities. SOLUTION: In the case where it is not possible to respond within a predetermined time by the response means in the same nursing care facility to the notification by the reporting terminal provided in each living room of each nursing care facility, each nursing care facility in a proxy facility different from each nursing care facility Based on the nursing care facility database that manages data related to the facility and the living room database that manages data related to each living room, a response is made while identifying the care recipient's living room and the nursing care facility including the living room. [Selection] Figure 2

Description

  The present invention provides a nursing home for a care recipient to call a caregiver in a nursing home such as a pay nursing home, a designated nursing home for the elderly, a health care facility for the elderly, a nursing care medical facility, and a housing for the elderly with nursing care services. The present invention relates to a call system and a method for responding to the nurse call.

  Here, in the present invention, the “care recipient” is not limited to “care recipient” (person who has received certification for long-term care), but includes, for example, “independent person” living in the above-mentioned housing for the elderly, This refers to all persons who seek some kind of care and report via the nurse call system. Further, in the present invention, the “caregiver” is not limited to a caregiver such as a “caregiver” or “caregiving specialist committee member”, but also to a care facility staff or, in some cases, a guarded person such as a guard. Anyone who gives some kind of care.

  Conventionally, in a nurse call system introduced in a care facility, a care recipient makes a report from a report terminal provided in his / her room and calls a response means (for example, a telephone terminal) in the care facility. The caregiver is responding. That is, it has been assumed that the care recipient who reports using the nurse call system and the caregiver who responds using the system exist in the same care facility.

  However, when the number of caregivers at night is small, or when reports from a large number of care recipients are concentrated, only the caregivers in the care facility can respond appropriately to all reports. This is a common problem in the nursing home industry.

  On the other hand, in today's communication technology development, like the nurse call system of Patent Documents 1 and 2 below, the telephone terminal provided in the response means can be made portable, and the caregiver can be nursed by the portable telephone terminal. Even if you are not at a resident location such as a center or are moving, you can respond. In particular, in the system of Patent Document 2 below, priorities are assigned to a plurality of portable telephone terminals (response means) and are transferred in the order of priority until a responding portable telephone terminal is found, so that a more reliable response is possible. Become.

  Moreover, in the nurse call system of the following patent document 3, it can respond in the care facility with respect to the report from both the care recipient in the care facility and the care recipient outside the care facility.

JP-A-10-290821 JP 2010-162151 A JP-A-2005-204245

  According to the nurse call system of Patent Documents 1 and 2 above, a caregiver can respond to a report from a cared person with a portable telephone terminal, so there is no restriction on the response place, and even if outside the care facility Can respond.

  Moreover, according to the nurse call system of the said patent document 3, it can respond, grasping | ascertaining the information gathered to the said cared person with respect to the report from the cared person of an external facility using an internet line.

  In order to solve the above-mentioned common problem of the care facility industry, that is, only the caregiver in the care facility may not be able to respond to reports from all care recipients, the above patent Combining the nurse call system of References 1 to 3, placing response means and caregivers in places other than the care facility, and caregivers outside the care facility should respond if the caregivers in the care facility cannot respond Those skilled in the art can easily conceive.

  However, any of the nurse call systems disclosed in Patent Documents 1 to 3 can respond to reports from care recipients (a large number of individuals) inside and outside the care facility. We do not assume any response to notifications from persons (many individuals belonging to multiple organizations).

  That is, as described above, even if the external response means for backing up the caregiver in the care facility is arranged outside the care facility based on Patent Documents 1 to 3, the external response means is arranged in a single care facility. It is assumed only to respond to reports from a plurality of care recipients who belong to it, and it is not thought about responding to reports from a plurality of care recipients belonging to each of a plurality of care facilities.

  Therefore, no matter how the nurse call systems disclosed in Patent Documents 1 to 3 are combined, it is impossible to conceive a system or a response method that realizes a response system that integrates and backs up a plurality of care facilities. For this reason, there are a large number of nursing care facilities today that have a problem that there are not enough caregivers who can respond at night or when messages are concentrated and an appropriate response cannot be made.

  The present invention provides a nurse call system and a nurse call response method capable of appropriately responding to a report from a cared person occupying each of a plurality of care facilities, which has not yet been established.

In short, the nurse call system according to the present invention is a nurse call system capable of responding to reports from care recipients of a plurality of care facilities via a communication network. Comprising the configuration,
A: Equipped with a reporting terminal in each room of each nursing facility,
B: Provided with a first response means for responding to the notification by the notification terminal in the same care facility,
C: Provided with a second response means for responding to the notification by the notification terminal at a proxy facility different from each care facility,
D: The reporting terminal calls the telephone terminal included in the first response means, and calls the telephone terminal included in the second response means when the telephone terminal does not respond for a predetermined time.
E: The second response means includes a care facility database that manages data related to each care facility and a management server device that holds a room database that manages data related to each room.
F: The management server device compares the reporting terminal specific data included in the reporting signal transmitted from the reporting terminal with the reporting terminal specific data managed in the nursing care facility database and the living room database, and reported the care recipient. By identifying a person's living room and a nursing care facility including the living room, it is possible to appropriately respond to reports from a large number of care recipients residing in a plurality of nursing care facilities. Here, in the present invention, the “communication network” means a communication network through a telephone line for voice communication or an Internet line for data communication.

  Preferably, each of the plurality of proxy facilities is provided with the second response means, and the notification terminal has the second response means of the proxy facility close to a care facility to which the reporting terminal belongs when not responding. By calling the telephone terminal, it is possible to respond at a caregiver in a proxy facility close to the reporting site, and it is highly efficient even when the caregiver needs to run under the care recipient.

  Moreover, by providing the center management server apparatus which holds the said care facility database and the said living room database between the said 1st response means and the said 2nd response means, and also holds the agency facility database which manages the data regarding each agency facility Thus, it is possible to comprehend the living room of the notified care recipient, the nursing facility where the living room exists, and the proxy facility that backs up the nursing facility in a tree structure.

  The reporting terminal includes first reporting means for calling the telephone terminal of the first response means or the second response means, and second reporting means for calling a telephone terminal other than the telephone terminals of the first and second response means. By providing, it is possible to make different types of notifications between the first notification means and the second notification means, for example, emergency notifications and health consultation degrees, and in the unlikely event that the telephone terminal of the first and second response means responds Even if there is not, it is possible to call a telephone terminal other than these telephone terminals with one touch.

  Further, when the management server device or the center management server device of the second response means receives a notification signal from the notification terminal, the contact based on one or more contact data held in the room database. By sending the e-mail first, for example, the care recipient's family can be notified of the fact of the report.

  The nurse call response method according to the present invention is a nurse call response method capable of responding to reports from care recipients of a plurality of care facilities via a communication network, and each room of each care facility. A nursing care facility database that manages data related to each nursing care facility in a proxy facility separate from each nursing care facility when the response means in the same nursing care facility cannot respond within a predetermined time to a report by a reporting terminal prepared for Based on the room database that manages the data related to each room, it is possible to realize a reliable response by identifying and responding to the reported care recipient's room and the care facility comprising the room, and thus appropriate care Is possible.

  According to the nurse call system and the nurse call response method according to the present invention, even if the caregiver in the care facility cannot respond to the report from the care recipient alone, the care that exists in a proxy facility different from the care facility Can properly back up and respond.

  In addition, it is possible to make a plurality of the above-mentioned proxy facilities, and it is possible to back up more and more care facilities appropriately and easily, and to reliably respond to reports from many care recipients who move into these care facilities. .

  Furthermore, the presence of the report can be transmitted to a predetermined contact by sending an e-mail, and a care system can be constructed in which the care recipient is overlapped several times.

The block diagram which shows the outline | summary of the nurse call system which concerns on this invention. The block diagram which shows the whole nurse call system which concerns on this invention. The block diagram which shows the other example of the nurse call system which concerns on this invention. The block diagram explaining a management server apparatus. The block diagram explaining a center server apparatus.

  Hereinafter, the best mode of a nurse call system and a nurse call response method according to the present invention will be described with reference to FIGS.

<System configuration>
FIG. 1 shows an outline of a nurse call system according to the present invention, wherein 1 is a room where a cared person is occupying, 2 is a nursing facility having many living rooms 1, and 3 is a backup of the nursing facility 2. Each agency facility is shown.

  As shown in FIGS. 1 and 2, the system includes a notification terminal 10 for a care receiver to make a report (nurse call) in each room 1 of the care facility 2, and responds to a report by the report terminal 10. The first response means 20 is provided in the same care facility 2. Furthermore, the second response means 30 is provided in the proxy facility 3 different from the care facility 2 in case the first response means 20 fails to respond. The care facility 2 and the proxy facility 3 are connected by a communication network 8 (voice communication network 8A, data communication network 8B).

  First, the first response means 20 includes a telephone terminal 21 for a caregiver to make a voice call with a cared person, an information terminal 22 for managing a history of reports from the cared person, and data in the information terminal 22. A display 23 for displaying and an interface device 24 for external lines are provided. As shown in FIG. 1, the telephone terminal 21 may be a portable telephone terminal 21A or a stationary telephone terminal 21B, regardless of whether it is singular or plural. In the first response means 20, the information terminal 22 and the display 23 are not essential, and only the telephone terminal 21 may be used.

  Next, the second response means 30 includes a telephone terminal 31 for a caregiver to make a voice call with a care recipient, a management server device 32, and a display 33 for displaying data in the management server device 32. As shown in FIG. 4, the management server device 32 has, in the storage unit 32 a, a nursing care facility database 5 that manages data related to each nursing care facility 2 and a living room database 6 that manages data related to each living room 1. It has a control unit 32b that performs data inquiry, data storage, data call, and the like for 5 and 6. Note that reference numeral 34 in FIG. 1 denotes an interface device with an external line.

  The care facility database 5 manages data such as “report terminal unique data (report terminal unique number)”, “care facility unique data (care facility name, address, etc.)”, and “report date”. The living room database 6 manages data such as “report terminal specific data”, “care recipient specific data (name, emergency contact information, special notes, etc.)”, “affiliated care facility data (care facility name, etc.)”, etc. . In any case, the care facility database 5 and the living room database 6 are common in managing “report terminal specific data”. Based on the “report terminal specific data” managed in common as described above, the cared person who has reported the report from the report terminal 10 existing in the plurality of living rooms 1 of the plurality of care facilities 2 as described later. It is possible to respond while confirming the data and the data relating to the care facility in which the care recipient resides.

  The reporting terminal 10 is a known button-type reporting terminal, and can have two types of reporting means, a first reporting means 10a (first button) and a second reporting means 10b (second button).

  When the first notification means 10a calls the telephone terminal 21 of the first response means 20 in the same care facility 2, and the telephone terminal 21 does not respond within a predetermined time, the second response means in the external proxy facility 3 30 telephone terminals 31 can be called. On the other hand, the second notification means 10b can call a telephone terminal (not shown) located at a predetermined location outside the care facility 2. For example, it is possible to set so that a telephone terminal connected to a public health nurse or nurse can be called for consultation on health or chronic diseases. Therefore, the first notification means 10a and the second notification means 10b can make different types of notifications, for example, emergency notifications and health consultation reports, and the telephone terminals 21 of the first and second response means 20 and 30 should be used. Even when there is no response by 31, it is possible to call a telephone terminal other than these telephone terminals 21 and 31 with one touch.

  Of course, the reporting terminal 10 is provided with a microphone and a speaker in order to have a conversation with the caregiver through the telephone terminals called by the telephone terminals 21 and 31 and the second reporting means 10b. In addition, in the present invention, the notification terminal 10 may be any method that can make a notification by a simple input operation using only a pressing operation such as a touch panel type in addition to the button type described above, and the input method is not particularly limited. .

<Operation>
Next, the operation of the nurse call system according to the present invention will be described in detail.

  First, when a care recipient performs an input operation on the notification terminal 10 in any of the living rooms 1, the notification terminal 10 transmits a “report signal regarding voice communication” and a “report signal regarding data communication” to generate a report (nurse Call).

  And the telephone terminal 21 of the 1st response means 20 in the same nursing care facility 2 is called by the "report signal regarding voice communication". At this time, if the caregiver appropriately responds at the telephone terminal 21, the user can have a conversation with the caregiver as it is. Further, for example, data related to “report terminal specific data” and “report date and time” are transmitted to the information terminal 22 of the first response means 20 in the same care facility 2 by the “report signal regarding data communication”. The information terminal 22 that has received the data stores the data in a storage unit such as its own hard disk and can display the data through the display 23.

  On the other hand, if the caregiver does not respond at the telephone terminal 21 at a predetermined time (for example, 30 seconds) from the calling of the telephone terminal 21, the reporting terminal 10 sends the “report signal regarding voice communication” to the external proxy through the interface device 24. The information is transmitted to the facility 3, and the telephone terminal 31 of the second response means 30 is called through the interface device 34 in the proxy facility 3. At the same time, data such as “report terminal specific data” and “report date / time” is transmitted to the management server device 32 of the second response means 30 by the “report signal regarding data communication”.

  At this time, the management server device 32 collates the “report terminal unique data” with the “report terminal unique data” managed in the care facility database 5 by the control unit 32b, and care recipients in any care facility 2 The data regarding the nursing care facility is displayed on the display 33. Similarly, the control unit 32b compares the “report terminal unique data” with the “report terminal unique data” managed in the room database 6 to determine which room 1 is the care recipient. Then, the display 33 displays data relating to the living room and the cared person living in the living room.

  Therefore, in the proxy facility 3 that is located away from the care facility 2 where the care recipient is present, the management server device 32 and the display 33 provided in the second response means allow any one of the living rooms 1 of any care facility 2 to be used. You can respond while confirming whether you are a care recipient. Therefore, as shown in FIG. 2, it is possible to appropriately respond to a report from the report terminal 10 existing in each living room 1 of the plurality of care facilities 2.

  In addition, the management server device 32 sends the e-mail M via the data communication network 8B to a contact based on one or a plurality of contact data such as an emergency contact stored in the living room database 6 in the storage unit 32a. be able to. Thereby, the care recipient's family can be notified of the fact of the report, and as a result, a care system that overlaps the care recipient can be constructed. The storage unit 32a stores report history data.

<Other examples of system configuration>
The nurse call system according to the present invention can be constructed as a system as shown in FIG. 3 in addition to the system described with reference to FIG. A difference from the system of FIG. 2 is that a plurality of proxy facilities 3 are each provided with a second response means 30.

  Therefore, when the telephone terminal 21 of the first response means 20 is not responding, the reporting terminal 10 in this example is the second response means of the proxy facility 3 that is physically close to the care facility 2 to which it belongs through the voice communication network 8A. By calling the telephone terminal 31 possessed by 30, the caregiver of the proxy facility 3 close to the reporting site can respond, and the efficiency is high even when the caregiver needs to run under the care recipient. Further, the burden on the second response means 30 of each proxy facility 3 is reduced.

  Further, in this example, as shown in FIG. 5, the data related to each proxy facility 3 together with the care facility database 5 and the living room database 6 as shown in FIG. A center management server device 41 having a proxy facility database 7 for managing “facility-specific data (name of proxy facility, address, affiliation caregiver)” and “report terminal specific data” in the storage unit 41a is installed. Of course, these data can be viewed through the display 42.

  The center management server device 41 is provided between the first response means 20 of the care facility 2 and the second response means 30 of the proxy facility 3 through the data communication network 8B. Is transmitted from the first response means 20 to the center management server device 41 through the interface device 43, and the center management server device 41 stores the “report terminal specific data” included in the notification signal by the control unit 41b in the storage unit 41a. Are collated with the “notification terminal specific data” managed in the nursing care facility database 5, living room database 6 and proxy facility database 7, and the corresponding notification signal is transmitted from the interface device 43 through the data communication network 8B. Nursing care provided with the facility 3, that is, the reporting terminal 10 And it transmits to the management server device 32 that the second responding unit 30 of the set 2 and the distance to close proxy facility 3 has.

  As described above, the center management server device 41 that complements the management server device 32 of each second response means 30 is installed, so that the informed care recipient's room 1, the care facility 2 in which the living room 1 exists, and the care facility It is possible to systematically grasp the proxy facility 3 that backs up 2. Moreover, in this example, an e-mail can be sent out based on the contact data of the living room database 6 which the center management server apparatus 41 holds in the storage unit 41a.

  As described above, according to the nurse call system according to the present invention, even if the caregiver in the care facility 2 cannot respond to the notification from the care recipient alone, the agent call system 3 is different from the care facility 2. The existing caregiver can appropriately back up and respond, and thus appropriate care can be performed.

  In addition, a plurality of the proxy facilities 3 can be provided, and more nursing care facilities 2 can be backed up appropriately and easily, and it is possible to reliably respond to reports from many care recipients who are moving into these nursing care facilities 2. It becomes possible.

  Furthermore, the presence of the report can be transmitted to a predetermined contact by sending an e-mail, and a care system can be constructed in which the care recipient is overlapped several times.

  In the present invention, the management server device 32 included in the second response unit 30 is not necessarily installed in the proxy facility 3. For example, it is only necessary that a caregiver in the proxy facility 3 can inquire and call data stored in the storage unit 32a of the management server device 32 and store the data in the storage unit 32a through a data communication network such as the Internet on an information terminal.

  Similarly, the center management server device 41 may be installed in any place as long as it can transmit / receive data to / from the management server device 32 of the second response means 30. Alternatively, by using the center management server device 41 as a part of the second response means 30, the management server device 32 is omitted, and the caregiver in the proxy facility 3 is the information terminal and the center management server device 41 through the data communication network. Inquiries and calls for data held by the storage unit 41a, and data storage in the storage unit 41a are also optional depending on the implementation.

DESCRIPTION OF SYMBOLS 1 Living room 10 Reporting terminal 10a First reporting means 10b Second reporting means 2 Nursing facility 20 First response means 21 Telephone terminal 21A Portable telephone terminal 21B Stationary telephone terminal 22 Information terminal 23 Display 24 Interface device 3 Proxy facility 30 Second Response means 31 Telephone terminal (stationary telephone terminal)
32 Management Server Device 32a Storage Unit 32b Control Unit 33 Display 34 Interface Device 4 Center Proxy Facility 41 Center Management Server Device 41a Storage Unit 41b Control Unit 42 Display 43 Interface Device 5 Nursing Facility Database 6 Residential Facility Database 7 Proxy Facility Database 8 Communication Network 8A Voice communication network 8B Data communication network M E-mail

Claims (6)

A nurse call system capable of responding to reports from care recipients of a plurality of care facilities via a communication network, comprising the following configurations A to F:
A: Equipped with a reporting terminal in each room of each nursing facility,
B: Provided with a first response means for responding to the notification by the notification terminal in the same care facility,
C: Provided with a second response means for responding to the notification by the notification terminal at a proxy facility different from each care facility,
D: The reporting terminal calls the telephone terminal included in the first response means, and calls the telephone terminal included in the second response means when the telephone terminal does not respond for a predetermined time.
E: The second response means includes a care facility database that manages data related to each care facility and a management server device that holds a room database that manages data related to each room.
F: The management server device compares the reporting terminal specific data included in the reporting signal transmitted from the reporting terminal with the reporting terminal specific data managed in the nursing care facility database and the living room database, and reported the care recipient. The living room of the person and the care facility provided with the living room are specified.   Each of the plurality of proxy facilities is provided with the second response means, and the reporting terminal includes a telephone terminal included in the second response means of the proxy facility close to a care facility to which the first response means does not respond. The nurse call system according to claim 1, wherein the nurse call system is called.   A center management server device is provided between the first response means and the second response means, wherein the center management server device holds the care facility database and the living room database and holds a proxy facility database for managing data on each proxy facility. The nurse call system according to claim 2.   The notification terminal includes first notification means for calling the telephone terminal of the first response means or the second response means, and second notification means for calling a telephone terminal other than the telephone terminals of the first and second response means. The nurse call system according to any one of claims 1 to 3.   When the management server device or the center management server device of the second response means receives a notification signal from the notification terminal, the management server device or the center management server device sends a contact address based on one or more contact data held in the room database. The nurse call system according to any one of claims 1 to 4, wherein an e-mail is sent.   It is a nurse call response method that can respond to reports from care recipients at multiple nursing care facilities via a communication network, and the same care is given to reports from the reporting terminals provided in each room of each nursing care facility. If the response means in the facility is unable to respond within a predetermined time, in a proxy facility separate from each nursing facility, based on the nursing facility database that manages data related to each nursing facility and the living room database that manages data related to each room A nurse call response method characterized by responding while specifying the room of the care receiver who has reported the information and the care facility provided with the room.

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